Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "The flight attendants were fantastic!"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Seats are too small"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "It was great fir a short flight. And they got me there early."
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Comfortable (only) because lots of empty seats."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Late flight. Unacceptable"
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "Nice suites though they feel a little cramped. Good for privacy"
Cons: "lounge in PEK was under renovation, temp lounge was not very nice"
Pros: "No major delays and able to make my connection. It was a standard flight without too much to report on"
Cons: "wish there could be less trash generated on airplanes. I notices that Flight Attendants on this flight separated the plastic cups from the trash, and I hope this got recycled."
Cons: "Seats are so small. Flight was delayed."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Cons: "Dutch sub titels on fims would be good"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "flight was canceled"
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "Very comfortable and great crew."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Pros: "The airplane"
Cons: "Poor food"
Cons: "Told to drop down a class on arrival at gate."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "empty plane"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Cons: "Taxi time to gate was almost half hour."
Pros: "Great first class cabin crew."
Pros: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Cons: "Nothing. Perfect."
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Cons: "British Airways flight was carried by American Airlines. Planes were late, boarded one plane from the tarmac with no explanation, gate was changed 5 times without announcements. Will never fly American Airlines again!"
Cons: "One of the seats in fseat"
Cons: "The DVD/ movies was having an issue.., couldn’t play.. I had to ask to have it reset a few times."
Pros: "Crew was great. Made sure I made my connection. Even tried to get me a better placement so I could quickly exit and head to my next flight."
Cons: "It wa super cold on my second flight. Small plane, rather loud."
Cons: "As a handicaped disabled not able to walk and should be using a wheel chair,as I know from my many previous travels with other companies like lufthanza, klm..etc, I used to be the first traveller to go to the air craft when loading it to take off and the last one who would be leaving it after landing. Even when going through the check and security points I used to go in a special route especially for the handicaped but going with all other normal travelers lines with such amount of time waiting and crowdness is completely inconvenient. what happened through the trip was quit different , going with the travelers or after when they are boarding the craft make it very hard and time consuming , Wish you take care of it, as it's a very important handicaped service. Thank you for taking the time to read my comment"
Pros: "Quick boarding"
Cons: "Before the flight boarded the crew had to be paved. They were busy chatting at a different gate while the whole flight had to wait for them. No sense of urgency. Very unprofessional. We had the front seat in first class. All night long the crew were talking loudly- difficult to sleep. They should be conscious of the passengers"
Pros: "Everyone was super friendly. The plane was clean and comfortable and the food was great for airplane food."
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Cons: "Very upset with baggage handling and charges for baggage on an international flight. I bought an economy fair but was not well informed about fact that charges for baggage would be made. I ended up paying more in fees for baggage and seats than if I had purchased a "regular" coach fare or had flown on another airline. Will do this next time. Also, both my pieces of luggage were damaged and not properly latched following opening by security."
Pros: "Flight was comfortable and enjoyable. Entertainment was great lots of films to choose. Service by the flight crew was excellent"
Pros: "This was a nighmare!"
Cons: "My flight Paris/London/Manchester?Chicago was the mos impleasant experience I ever had. On July the flight was schedule for 9...pm then delayed for two hours because of a fire, other passengers said, in London. At around 11pm, we were asked to line up for boarding. We stayed on line for an hour and fnally to be told the flight was cancelled. We were treated less than animals by British Airway. No ACCOMODATION!!!!!!!! No ACCOMODATION!!!!!!! We slept on benches at the airport. To be fair to you, I will not recommend British Airway to anyone."
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "The vegetarian meal is always vegan, I miss the dairy :("
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "The flight was not filled with passengers, so a number of passengers had a whole row of three seats in the Dreamliner to sleep on."
Pros: "Entertainment on screens"
Cons: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."
Pros: "Great aircraft, UK staff kindly assisted to get us family seating near each other"
Cons: "A passenger caused a delay in security, and as I'm rushing for the gate, the agent closed the door and told me I couldn't board. She then marked me as a no-show, while she was standing right next front of her. I had to spend the next 4 hrs on the phone, trying to get my tickets sorted out. Then, upon arriving at Heathrow,... No luggage. They told me it was still in Chicago. Upon finally receiving my bags, I find them full of sawdust and sand, and several items damaged. I will NEVER fly American Airlines again, and I will highly recommend to my friends and family to avoid them like them plague. Horrible service! Nothing but a run-around and not once did the agents apologise, even after admitting that my problems on this journey were due to a mistake made by one of their agents."
Cons: "The only complaint I have is our bags getting lost twice. I’m very understanding that these things happen. But for it to happen twice seems like people might be careless to the problem."
Cons: "The crew waited until we where onboard about to leave to defrost the wings, making us 50 min late. Half of the plane missed their connecting flights"
Pros: "Easy and smooth flight."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."
Pros: "Crew fantastic , food good"
Cons: "Limited seat space"
Pros: "Seats were more spacious and a representative was great about helping us find seats close together for a party of 4 that had originally been split up."
Cons: "No sort of real line before boarding. Other customers were getting in who had numbers that were not yet called. Staff at the inside gatealso gave very short answers."
Pros: "Boarding and flight were on time."
Pros: "Nothing it did not exist"
Cons: "You cancelled my flight without telling me"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Very nice staff"
Cons: "Rude staff, they changed our flight 2 times and did not offer a drink or food"
Pros: "Staff members went above and beyond expections; accomodating some seating reassignment requests, charging customer phones, and being very responsive overall."
Cons: "It would have been nice to at least have USB chargers in economy class."
Pros: "JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't."
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Cons: "Nothing at all"
Pros: "The staff were amazing. Very accommodating and with great dispositions. Boarding was easy."
Cons: "For an international flight the seats were extremely tiny and the plane itself only had a few tv screens posted in the middle of the plane so everyone had to watch the same thing."
Pros: "I thought the crew was friendly and the food was pretty good."
Cons: "The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show."
Cons: "That it got cancelled"
Pros: "The air stewardess was friendly and courteous, the meal were tasty and sufficient."
Cons: "The flight came in early but we had to wait over thirty minutes for luggage to arrive."
Cons: "Flight could’ve been on time."
Pros: "See above"
Cons: "See above"
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."
Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."
Pros: "On time. Comfortable and smooth flight"
Cons: "Delays due to to weather is not a new thing to worry, but flight delay should be informed early to the passengers so that I should have planned the arrival to the airport accordingly, but I was told just before the gate prior to boarding time and the delay was around 3 hrs."
Cons: "Everything went wrong, a car stuck behind the plane. Really? Such BS. Sat in line to take off but wasn’t informed we’d be sitting there for 30 mins."
Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."
Pros: "The crew was great"
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "priority boarding; timeliness"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "Not much, the plane and crew were fine. The RJ's are getting old and dirty though."
Cons: "Delayed, delayed, delayed. The crew is less than sympathetic. No way would I fly United if it wasn't a non-stop flight."
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Pros: "Timely boarding and excellent service"
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Cons: "Waited until boarding to give me a seat"
Cons: "I'm still here never got out"
Pros: "Everyone was anxious to please"
Cons: "The temperature was warm and at times uncomfortable making us perspire"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Cons: "The flight attendants and airport staff in Chicago and Detroit suck. San Fran is so much better."
Cons: "Missed connecting flight because of delay. Second flight delayed."
Pros: "Kind flight attendants"
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Cons: "My seat didn't recline, no free movies/TV."
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "For all everything was OK"
Pros: "Quick, comfortable, smooth, and pleasant"
Pros: "We experienced a lot of turbulence during the flight but the pilot handled the situation extremely well."
Cons: "The turbulence"
Pros: "The seats were more confortable. They could be a bit taller for head room but space between seats and the width of seats were very comfortable."
Cons: "The crew seemed very unpleasant. The guy (head crew) was very rude. When asking us to do things he just said it with a tone that was very unneeded. You could tell he didn't want to be there. The lady flight artendant was nice just facially her expressions make her look stand off ish. They talked about passengers to each other in the aisle ways and made comments that "they've talk to this lady each several times and she's not listening". Seemed like private conversation they could try and have."
Cons: "The flight was late/ delayed over 6 hours. The crew was rude and very unprofessional. This was the worst experience i have ever had flying. I can honestly say I will Never fly United airlines again. I understand that flights get delayed, but when every worker at the flight check in desk, and flight attendants are rude and have a smug attitude as if they don't care then at that point i walk away from ever doing business with you again."
Pros: "Only an hour flight"
Cons: "Same as earlier flight but didn't try wifi."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Pros: "Again friendly"
Cons: "Rough flight and technical problems then had to wait another 45 mins on runway to get to the door"