Daily cleaning, installation of cabin HEPA filters on flights from Ithaca to South America
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Scores according to KAYAK customer reviews
Cons: "No delays and more room"
Cons: "I think all was very good"
Pros: "Great crew. Good food. On time."
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "I appreciate the choice of snacks."
Cons: "The coffee served on the flight was lukewarm."
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Cons: "My screen wasn’t working. It would have been great if it was."
Cons: "On time flight"
Pros: "Good crew. Ample legroom."
Cons: "Plane was delayed by more than an hour."
Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Pros: "No major delays and able to make my connection. It was a standard flight without too much to report on"
Cons: "wish there could be less trash generated on airplanes. I notices that Flight Attendants on this flight separated the plastic cups from the trash, and I hope this got recycled."
Pros: "Amazing crew & comfortable seats."
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Cons: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Cons: "they did not serve food in my section at all."
Pros: "Baggage came quickly. Flight was on time."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "That I mis my conecting flight to Washington do to one of the crew members being late"
Pros: "The food was good The crew was fantastic, friendly and accommodating Flight was on time"
Cons: "I was near the bathroom.. stank a bit"
Pros: "Friendly crew and on time flight"
Pros: "Quick and easy"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "Entertainment available"
Cons: "All good"
Pros: "The crew are very friendly, positive and have good sense of humor."
Cons: "The flight got delayed badly"
Pros: "Although boarding began late, it was efficient and we left on time."
Cons: "Even a 29 dollar Comfort Plus seat had very little legroom."
Pros: "Nice enough crew"
Cons: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Pros: "Everything was great, flight attendants were awesome"
Cons: "It’s was the best flight in my life"
Cons: "Got in early"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "Friendly Crew"
Cons: "WiFi doesn’t work."
Pros: "Horrible experience! Flight was delayed over an hour with no announcement. Seat was reassigned from front aisle seat to rear window Seat. Fortunately, it was a short fkight."
Pros: "Very comfortable and great crew."
Pros: "Crew fantastic"
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "Many thanks to Delta for changing our flight at an even exchange to get us out of Florida before the storm. I will fly delta again."
Cons: "Old plane to and from San Antonio. New planes make for a more comfortable ride"
Pros: "Plane arrived early"
Cons: "They board the front of the plane first, meaning the aisles get clogged up slowing down the process. Also, staff kept insisting pre boarding that more people needed to check their bags because there wasn't enough overhead bin space, but there were plenty of bins not full by take off."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Pros: "The gate agents in New Bern were amazing at helping me find a seat that was next to an empty seat. I checked with the gate agent early and asked if she could accommodate my request (I'm a big girl, and any extra space on a plane is greatly appreciated!). Overall, I was very happy that they were very willing to help make my flight as enjoyable as possible."
Cons: "Nothing. Everything was great."
Pros: "Ease of it all!"
Cons: "The jerk behind me who kept kicking my seat and kept coughing obnoxiously like he had never been on a plane"
Pros: "everything was very nice"
Cons: "3 hours there before the departure."
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "Crew was stellar, very accommodating."
Cons: "Food was WAAAAY to salty. Needs some more flavor than just salt sad to say. Would be nice to be offered an entire can of soda not just a cup full of ice and a tiny amount of liquid. Charging for exit row swats? Cmon.... I'm 6 foot 5, why should a 5 foot 115lb woman get all the extra leg room but I canot?"
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Pros: "I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!"
Cons: "Nothing really. Very satisfied customer here."
Cons: "They already know they will have a delay but they don’t act before happen"
Pros: "Newer plane, pretty comfortable seats. I like the 2-4-2 seat alignment. Flight arrived at destination about 30 minutes early."
Pros: "Everything was done in a good amount of time."
Cons: "Better room in seats....feels really tight"
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "The crew were pleasant and attentive. The seat was moderately comfortable. The food was decent and two services on a 5 hour flight was nice."
Cons: "I’m getting so tired of flying American Internationally on old planes without modern norms. What international flight doesn’t have seat back entertainment or better cabin environment systems?!"
Pros: "Nice crew!"
Cons: "Flight delayed"
Pros: "There was one friendly crew member from PVR to ORD. The rest seemed like they did t want to be there and certainly not serve us food or drinks. The attendant from ORD to AZO was great!"
Cons: "Two hour delay to depart and an hour to wait on the tarmac for a disabled vehicle to leave the gate. Several people missed their flights."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Didn’t expect a hot dinner or a breffy, so that was nice!"
Cons: "Felt crowded for such a long flight, but the flight crew was great."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "Left close to time and arrived early"
Cons: "Wifi was offered, but could not get it connected."
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Arrived on time"
Cons: "Baggage was lost. Did not offer beverage during the flight. Did not offer headphones during the flight. Crew was rude and took it out on the passengers. Not me, but the guy sitting next to me caught a ton of attitude over nothing from one particular crew member and no greetings/farewells on boarding and arrival."
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "change to larger aircraft meant more room."
Cons: "change to larger aircraft caused significant delay without option to disembark while maintenance was being done. Also time between connections was too tight."
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Very little legroom for a 5 hour flight."
Cons: "After everyone boarded they said they had a 2 hour delay and if you got off the plane your flight would be cancelled. After an hour of sitting on the plane they got everyone off so a different plane could board and take off and then everyone got back on the plane and continued to wait. We left 2.5 hours late and when we arrived at the destination the plane couldn't contact the tower?!?! So we waited another 30 mins...ridiculous, rude, and rather fly southwest"
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "Flight landed a little before 4 am. Was supposed to land around 11 pm."
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Pros: "The entertainment selection was wonderful."
Cons: "The flight left on time but arrived late by at least 1/2 hour. I am small but the seat was narrow: my neighbors kept on hitting me when they moved. And I think it is terrible to have to pay to reserve almost any seats except for the middle seats."
Cons: "Entertainment is rather limited."
Pros: "Boarding was a mess - there were no announcements about boarding and the gate agent did nothing to promote order in the gate area. Thank goodness for the new planes on this route - the old planes with the blue "leather" seats were so overdue to be retired. Onboard entertainment was great and every seat had a USB port and AC outlet. Smoothest landing ever, I couldn't even tell when the wheels hit the pavement! It was also the first time I recall a female captain on American - maybe the smooth landing wasn't such a coincidence :)"
Cons: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Cons: "$8 for cheap wine?! Disgusting."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Great food and headphones"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "Quick and slick"
Cons: "Airline wasn't super fersher, but fersher enough to be like, yeah, this is fine."
Pros: "Flight attendants were very friendly. Pilot was easy to understand and gave the passengers regular updates on flight status. Flight was short and easy."
Cons: "The seats on this smaller plane were shaped in such a way that they provide very little support to your back...I guess that's my only complaint."
Pros: "As usual, the staff at Ithaca airport were warm, friendly, and welcoming. It can be a shock if you're not used to it, be warned!"
Pros: "Flight was fine...but delayed."
Cons: "Missed my connection."
Pros: "The Crew"
Pros: "On time, access to movies and info about flight and aircraft"
Cons: "Seat size"
Cons: "The flight was delayed for more than 90 minutes. The reason the passengers were told was that the crew was waiting for the pilot. I flew to many places around the world but this was the most interesting reason that I was told which caused almost 2hours delay."
Pros: "I wasn't able to check in on my app which had me frustrated when I arrived at the airport. Upon speaking to the agent at the desk she gave me a complimentary upgrade to first class. Such great service, I was thoroughly pleased!"
Pros: "Breakfast and crew member in first class"
Pros: "On time"
Cons: "Upgrade seating"
Pros: "Wireless entertainment and seat spacing on the airbus"
Cons: "Boeing seats are too close together. Space them out"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Pros: "The staff was impeccable. Boarding was great. My seat was not comfortable, but what can we say?"
Cons: "There was no entertainment on board. That was not cool. We had to download the app, but WiFi was not included."
Pros: "Amazing crew and good seats."
Cons: "In my experience everything was great."
Pros: "Flight attendant hooked it up with a whole open isle of seating and free drinks!"
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "The crew was ok. The seats were far from comfortable."
Cons: "The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!"
Pros: "Everyone was nice, and the flight was on time. Checked in with the app and just a carry on, so my day was hassle free."
Cons: "Can't really think of anything. It was a good flight."
Cons: "Real pain trying to switch planes in Frankfurt. Kept being sent to different areas of Airport. Lufthansa employee's didn't know where we were to go. Would have been nice to have been escorted to where we had to go."
Pros: "The text into about baggage claim was great!"
Cons: "A very old B757. late departure. No explanation."
Pros: "priority boarding; timeliness"
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Cons: "Cramped seating"
Pros: "Flight was quicker than expected. The flight attendants were very nice!"
Cons: "The flight was delayed by 30 minutes due to air control in Newark."
Pros: "Crew was super friendly"
Cons: "Small plane, bumpy ride is to be expected. This one was a bit more than even I’m used to."
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Pros: "Pleasant interactions"
Cons: "Didn't realize I couldn't choose my seats with United's new fare"
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "Everyone was anxious to please"
Cons: "The temperature was warm and at times uncomfortable making us perspire"
Cons: "AC was extremely cold"
Cons: "Just when the plane we're about to take off, the engine caught on smoke so we had to get onto a different airplane and that delayed the trip in additional three hoursthat flight got delayed and we had to move to a different terminal onto a different plane that took an additional three hours! and i didn't even get some sort of compensation at all. that is extremely unsatisfying!."
Cons: "Flight was canceled. Waited in the customer service line for 3+ hours just to not be helped. Had to rent a car for more money than I spent on my round trip ticket without reimbursement. United employees give you the run around so they don't have to deal with you anymore and none of them are on the same page. Definately lost a loyal customer after this nightmare of an experience."
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "United is so caring and considerate. ❤️"
Pros: "At least it was largely empty"
Pros: "The staff was friendly"
Pros: "The flight crew got us there quickly and safely."
Cons: "Food was sub par but that is about what you can expect from any US carrier, the crew was disorganized and let people move around before taking off making people finding their seats occupied on arrival. Service members were curt and woke us up for some kind of morning snack they call breakfast when my guest and I were clearly asleep and not interested. I really wish this flight was operated by Lufthansa..."
Cons: "The seats were the worst ever. They would not recline and the un detachable pillow on the seats were even more uncomfortable."
Pros: "My flight was canceled. The service for trying to get it rescheduled was horrible."
Cons: "Had to make 6 phone calls with an average hold time of 15 min before I even some to anyone each time I called."
Pros: "Comfortable seating, great staff, food was pretty decent, they were very accommodating and had sufficient drinks and snacks through the flight. I would highly recommend Brussels Airlines."
Pros: "Great flight attendant"
Pros: "I was upgraded to Business Class when I requested to be upgraded after a two days delay in Jordan and Germany. This was my first Business class experience and I loved the extra care and attention provided by staff. Around the clock service and they knew my name. I was well taken care of."
Cons: "Loved everything. Lufthansa knew how to turn my disappointment after the two flight delays into complete satisfaction by the upgrade to Business class. Thanks."
Pros: "They gave us free direct tv"
Cons: "There was no notification or update that the electronic systems aren't working it took over 3 hrs to get checked in then another 2hours to get an electronic boarding pass. Then when we got to Houston we have to wait for the gate to open because the gate shorted out. The worse experience ever"
Pros: "Nothing much"
Cons: "Service needs to be radically improved."
Pros: "The ticket agent saw that I had spent the night in Frankfurt because of my missed connection the previous day, and she gave me a better seat, which I greatly appreciated."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Pros: "The crew was competent"
Pros: "Wifi on flight"
Cons: "I left my Kindle in the seat pocket. It has not been returned."
Cons: "Left laptop on plane (was rushing to connecting flight because inbound plane was so late), and even though I realized it as soon as I exited the jetway, gate agents refused to let me back on plane or have staff help retrieve the laptop. It was found 4 days later in Albany, where they made me pay the FedEx charge to ship it to me. Still haven't received it 4 days after I paid for overnight shipping - 8 days In total so far with no results."
Airlines flying from Ithaca to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ithaca to South America
Masks required on board, masks provided on flights from Ithaca to South America
Social distancing seating
Middle seats unavailable to book on flights from Ithaca to South America
Testing for antibodies, testing for symptoms for flights from Ithaca to South America
Waiving of change fees. Search flexible flights from Ithaca to South America