JAN - SJD
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Top 4 airlines serving Jackson Jackson-Evers Intl to San José del Cabo Los Cabos
Scores according to KAYAK customer reviews
Pros: "How friendly the staff was to my esa & myself."
Cons: "It wasn’t made clear when special services could board."
Pros: "Crew is amazing and friendly"
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Cons: "We had a delay to boarding due to a mechanical issue. THANK YOU for making quick turn around decisions (ie, put us on another plane at another gate) - rather than just piling on delays!"
Cons: "Boarding wasn't by zone but all at once."
Cons: "No WiFi. Little service."
Pros: "Seats were comfy movie was great"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Appreciated stewardess comping wine because my husband and I couldn't sit together"
Cons: "Don't assume you will get a good fare just because you book 2.5 months in advance, have a Delta AmEx card, and use some of your earned miles"
Pros: "Crew were caring and friendly... seemed sincere"
Cons: "My husband and I had reserved seats next to each other but then today they had been rearranged and we couldn’t sit together which was annoying and disappointing especially as this was a treat to just come to Charleston together ... this seems wrong when we have paid for tickets together"
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Pros: "Quick easy flight"
Pros: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Cons: "Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly."
Pros: "Smooth sailing"
Cons: "Small bathrooms, difficult to access."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Pros: "Everything was perfect."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The movie options."
Cons: "The monitors kept on freezing"
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Pros: "Great flight attendant by the name of Jeff..super courteous...friendly..not at all presumptuous! Great selection of “ newer” movies"
Cons: "Prices they charge for snacks."
Pros: "Everything was great."
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "Loved having phone and computer outlets!"
Cons: "Ran out of food by the time they got to the passengers toward the back and it was a 4 1/2 hour flight."
Pros: "Staff was friendly. Flight was smooth."
Cons: "Media kept freezing. They had to reboot the system several times."
Cons: "Flight was moved up from 830am departure to 6am departure with very little notice, and my layover was reduced from almost 2hrs to 30 minutes. Then, my bag was lost. Terrible."
Pros: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Pros: "On time departure, actually got to Cabo early."
Cons: "The seat in front of mine had a broken reclining lock mechanism and the passenger kept trying to switch from recline to sitting up and it wouldn't latch in the upright position, so he kept jerking the seatback up and down for the entire 4 hour flight. Also the rows were so tight, and seatbacks were so close together, that the reclining seat in front of me was 6 inches from my face."
Cons: "Leg room"
Pros: "nice people"
Cons: "need more free food and drinks"
Pros: "Happy with the choices of movies available"
Cons: "All was good, possibly add healthier food options"
Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Cons: "In flight staff were rude and had poor attitudes. Very unexpected!"
Pros: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Cons: "Would have liked a meal offered after a long delay."
Cons: "Delayed flight, customer service was hard to work with."
Pros: "The crew was very professional."
Cons: "Seats were to small and uncomfortable for us."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "They say us together (we had seats apart -- even though it stated our children are 4 & 1). They gave them wings and each an extra little snack. I felt they were supportive of us."
Cons: "Paying to check our bags!! We were forced to... too much stuff traveling with kids. It sucked to have to pay $50 when Alaska airlines saw we were struggling, they checked our carry one for free to ease our time in the airport!"
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Cons: "We sat near the back of the plane and it was terribly noisy. You couldn barely converse with your seat partner or the flight attendant. These seats should be discounted."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Very Comfy plane."
Pros: "Meal quality has improved"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Cons: "Flight overbooked, they assigned me a seat 5 minutes before departure"
Pros: "El check in estuvo bien . Rápido y atento"
Cons: "I flight en clase premier. En general el avión hacia Chicago no es nuevo ni confortable. La comida horrible. El vuelo atrasó sin dar explicaciones. Nos hicieron llegar a la puerta a pesar de que sabían del atraso .El equipo nada amables"
Pros: "Although the plane was old, I found the seat to be very comfortable"
Cons: "Entertainment was pretty much nonexistent. Plane was old and legroom tight."
Cons: "Over booked"
Pros: "Great service and comfort"
Pros: "Nothing. Iberia Airlines employs theives."
Cons: "We waiting for 45 minutes on the run way because was not a corridor ready to depart we are number 8 on line. Was not entertainment available the system was down no music, no movies, no nothing"
Cons: "The flight attendants they have attitude really bad I think u guys should check your employees."
Cons: "Terrible flight, food was horrible! entertainment has not changes for the past 3 month-"
Pros: "good customer service,take care everything ok"
Cons: "no problems at this time"
Pros: "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."
Pros: "Puntualidad y Servicio ... Excelente aterrizaje !"
Pros: "It was quick and easy to get through everything"
Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."
Cons: "Avión muy incomodo"
Pros: "We upgraded to the "MA" seats and it was so worth it."
Cons: "The food was so so."
Pros: "Flight was on time; movies were easily available; seats were comfortable; staff was friendly and helpful"
Pros: "My husband and I enjoyed the convenience of the direct flight. It was so much better than spending several hours in airports just to save a few dollars."
Pros: "Good flight attendant on airplane"
Cons: "We were told to take our suite case to boarding gate and we wanted to check in our bags since I don't speak Spanish when we went through TSA they went through our large suitcase 4 times and keep all of our liquids which I knew it was not allowed but attendence told us to go any way the TSA search took forever when we got to boarding gate which still have 20 minutes before plane leaves they close The gate and made us pay full airline price all over again and waited 4.5 hours for next flight and I paid $50 on original flight for prefer seating and was not able to used any of my original price paid. Will never fly Aeromexico AGAIN!!! Worse day ever and TSA took my girlfriend iPhone during the 7 times they went through our stuff !!"
Pros: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Cons: "Overall comfort and seating was poor. The seats are too narrow and too close"
Pros: "The staff was friendly and helpful. They gave us food which I was not expecting. They had an in-flight movie as well which was unexpected."
Pros: "I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters."
Pros: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Pros: "amazing plane large easy new"
Cons: "My shoes were stolen"
Pros: "The crew was very nice."
Cons: "Very quick not much to say"
Pros: "Everyone was polite & kind, and incredibly efficient."
Cons: "They screwed me on my baggage, they are the slowest, most untrained people I’ve dealt with. Worst check in experience. No matter where you fly, no matter what day you will be delayed. Canceled flights, re-routes .. you name it. Poor customer service to top it off."
Pros: "Entertainment, food, service, it was awesome!!"
Pros: "Good space between seats and the free alcoholic beverages. Food was acceptable (ham & cheese sandwich)."
Cons: "Having to go through security again when we have not left the secure portion of the airport. After all we had just gone through security in Ixtapa."
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Pros: "The flight was not packed and they serves lunch."
Cons: "They took so long to board that our flight departed later than expected. They also didn’t let me check in for my flight through the app, although I was trying to pay for priority seating. I was double charged on my debit card for priority seating and I still had to sit in the main cabin."
Pros: "seats were comfortable and temperature was excellent"
Cons: "I had a difficult time locating my luggage in Mexico."
Pros: "Good customer service"
Cons: "I cant stand why i have to pay for 1 bag luggage"
Pros: "If we could give 0 stars we would."
Cons: "4 hour delay, they had us go up and downstairs 3 times and from one end to the other in the airport. The airport is infested with mosquitos. It seemed like AeroMéxico employees didn't have a clue as to what was going on or how to follow any procedures whatsoever."
Cons: "For starters, the air conditioning either wasn't working or was super slow making the flight uncomfortably hot. This is the second flight on this trip where a flight has been delayed and there is just TOO much confusion. You guys don't have enough employees guiding us to the right direction. Which caused me to miss my flight. Making me spend an awful night over night at the airport, missing work, and overall just an INCONVENIENCE. Delayed flights seem to be a common thing with your airline son ADD MORE STAFF! So ridiculous, the staff in Mexico City are useless at helping people out!!! I'm not one to complain but this was so unprofessional!"
Pros: "Great customer service !"
Pros: "The staff was very professional"
Pros: "Everything was perfect"
Pros: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Cons: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."
Cons: "Seats did not have any earphone connections."
Pros: "At least this one is on time."
Pros: "While in board the entire cute was great."
Cons: "While checking in I had a horrible experience with "manager" Abel he was rude , uneducated , sarcastic ,ignorant and not professional at all. I had to pay for a bag I had checked in online and had no charges at the time and when I arrived at airport he/she would not listen to me and only kept saying "new policy" was implemented on the day I was traveling . Which I thought was very unfair and should have been told day I checked in online. When I asked for his name and poof of policy , he said very ignorant I don't have to give you that information! So do you wanna travel or not? Pay the $25 fee !! And when I told him he was rude and ignorant he threaten me with calling security!! Not taking in consideration he had 4 other angry passengers on the side waiting to pay a made up policy ."
Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"
Pros: "Coffee, SMILES on faces of the Capt., Stewards, Professional Appearances by AM staff from beginning to end. (unlike American Airlines) We had a snafu at boarding and a Miss Gina Diaz in San Jose Airport was MOST super helpful."
Cons: "No movies, or shorts, even clips or old tv shows.... WAAAAAAAA"
Pros: "I definitely like how the boarding procedures take place with AeroMexico. You enter the aircraft from the front and back which makes the procedure run faster and a bit smoother. The aircraft is comfortable but the seat appear to be old. The food is actually better than I first thought it would be. I been to Japan and Hong Kong and the food on AeroMexico tastes better. The availability of videos are limited in comparison to Deltas and American International media library."
Cons: "The aircraft needs to be cleaner. The USB charger on two of the seats were not functioning. The video monitor for my seat did not function even after the flight attendant supposedly reset the monitor."
Pros: "Crew was absolutely delightful! I love that hand sanitizer wipes. Great flights out."
Cons: "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
Pros: "The seats were comfortable and it was easy to catch a quick nap."
Cons: "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
Cons: "Did not make this flight"
Pros: "The crew handed out “party favors bags” with bottled water and snacks."
Cons: "The American Airlines app deleted the connecting flight after a Ground Stop delay caused us to arrive after its departure. We were “flying blind” trying to get set up as a standby for a subsequent flight. The process was stressful due to insufficient information."
Pros: "Wonderful crew, Shefan provided excellent service. This was my first time flying first class and my expectations were exceeded."
Pros: "Very pleasant flight- on time and clean."
Cons: "Service was good but not particularly friendly or frequent."
Pros: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Cons: "Not much at all. Everyone took very good care of me."
Cons: "Takes forever to load and unload those big planes."
Pros: "Crew was friendly."
Cons: "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
Cons: "It was OK, no big issues or concerns."
Cons: "After following out-of-date information to the furthest reaches of a sprawling and signage-deficient airport, I learned my departure gate was back where I’d come from. Having lost half an hour to my detour, I arrived panting and sweaty at the correct gate 12 minutes prior to departure - cutting it close, but before gate closing time. Or so American’s procedures say. The gate was deserted; they’d closed early."
Pros: "Service was good"
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Cons: "The flight was cancelled. Transferred to Delta Air Lines and had no problem.. American Airlines kept us in the JAN airport way too long without helping us. fortunately Delta had a flight."
Cons: "super delayed, then delayed more on tarmac due to OVERVfueling."
Pros: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Cons: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Pros: "The crew was great"
Cons: "No entertainment"
Pros: "Food, comfort and entertainment."
Cons: "Asked if there were any exit rows available, gate attendant wasn’t helpful at all. Many were empty but only received attitude when I inquired about it. Never had such an issue in the past. Not with AA nor any other airline. Except maybe the super cheap low-cost carriers, e.g. spirit and frontier. My rocket was not basic economy and I am an AAadvantage credit card member!"
Cons: "I didnt like that we were an hour and a half delayed and we werent informed why. Then as I am trying to update my pickup person one of the crew members was really rude and I tried to explain and it didnt help. She was rude infront of all the passengers. Not planning to fly in AA anymore."
Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."
Pros: "On time"
Cons: "Small seats"
Cons: "They lost our luggage even though we have 50 minutes between connecting flights."
Pros: "The crew was helpful and friendly."
Cons: "Baggage was damaged and took a long time to get to the claim area."
Pros: "Great vegetarian meal."
Cons: "No entertainment, nor food"
Pros: "Short flight"
Cons: "I’m never comfortable in airplane seats"
Pros: "Smooth operation, on time"
Cons: "Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy."
Pros: "Staff did good jobn"
Cons: "No movie screens on overseas flight. I called day before departure and they couldn’t even tell me yes or no on that question."
Pros: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Cons: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Pros: "Very clean. Friendly FA"
Cons: "The food options on the brochure were not available, flight attendants had bad attitude and negative vibe"
Pros: "Excellent service. Loved the tv screens with the remote. Exclennt flignt"
Cons: "Slight delay taking off due to lack of personnel at Jackson airport. They did not arrive until 600 AM. Flight was to leave at 550 AM"
Pros: "Finally taking off"
Cons: "Being stuck on the runway"
Cons: "The flight to NY took too long and I missed the connecting flight to DC. There was no one to help speed up the process through security and customs so I could make my flight instead, I was just rebooked for a flight 4 hours later. I have to drive to Richmond, VA tonight to make work tommorrow. I hate this neglect towards time."
Pros: "Very nice flight. Nothing unexpected."
Pros: "Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth."
Cons: "The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late."
Pros: "The staff was efficient and attentive. The plane was modern and clean."
Cons: "I was pulled aside at the gate and had a security interview because I hadn't checked a bag!"
Pros: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Pros: "The economy seats were relatively spacious and had a full TV menu and outlet to charge devices."
Cons: "For a red eye they could perhaps ask people to turn off their lights, but it doesn't matter."
Pros: "On time and no lost bags"
Cons: "Tiny overhead bin"
Pros: "Boeing 777 was very comfortable and quiet. Power provided to each seat. Food and drink were readily available."
Cons: "They had to reboot the entertainment system 2 times to get it working which took over an hour. Had to redo seat assignments. Did not like bogus 79 and 129 dollar seat assignments that were designed to just extract more money from the customer."
Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"
Cons: "Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min"
Cons: "Delays, attitudes, and fees"
Pros: "Tailwinds in our favor cut our flight down by an hour! Check in and boarding was super easy!"
Cons: "Sitting on the runway after landing because the gate is occupied."
Pros: "Everything was excellent about the flight. I had no issues"
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Pros: "Crew was ok"
Cons: "Had to wait in plane for over 1/2 hour coming and going to Denver!!!"
Pros: "The flight itself was adequate"
Cons: "We sat in the plane for over two hours for mechanical reasons, then re-filing of flight plans, then the need to take on more fuel. Missed our connection and were put on a later flight that was also delayed 2 hours."
Pros: "Crew was friendly, helpful and very competent. Flight arrived early. Regular notification/reminder via SMS on flight status. Comfortable seats, generous seat pitch."
Cons: "For a three-hour international flight, and at that ticket price, substantial snacks should be complimentary. In Asia, flights of three hours or more on legacy carriers have proper inflight food. Low cost carriers sell food; but UA is not LCC."
Pros: "Organized crew"
Cons: "Travel delay was a bummer and landing was felt like a huge bounce and skid. Not sure if that was unavoidable due to weather or a hiccup so to speak."
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Cons: "Pilot didn’t show up, we waited 2.5 hours for him."
Pros: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Cons: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Cons: "arm rest to control inflight entertainment did not work"
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "Can’t think of anything nice to say..."
Cons: "On a cross-country flight from San Francisco to DC, you would think United could provide more than one snack option that is void of any nutritional value, and perhaps they could provide alternatives for their patrons with allergies. Is fresh fruit really too much to ask for on a 6-7 hour flight??"
Pros: "Flight was on time and fantastic!"
Cons: "They tried to keep changing it on us!!!"
Pros: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Pros: "Good entertainment options"
Pros: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Cons: "Curb side crew"
Cons: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Pros: "Take off and landing very good"
Cons: "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"
Pros: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Pros: "Flight attendants were nice."
Cons: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Pros: "Non stop to Cabo"
Cons: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Pros: "The free movies and tv shows on flight back. The snacks and free beverages."
Cons: "My baggage was lost"
Cons: "First flight has delayed from Atlanta to Houston,after that all the contact flight has massed up."
Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."
Pros: "The crew was very nice"
Cons: "the wifi didn't work and TV is a paid option."
Cons: "No food no entertainment"
Pros: "All of it great"
Cons: "Delayed flight. Almost missed connection. Crew tried to besupportive best she could."
Pros: "Male flight attendant was so genuinely kind to an elderly couple next to me. Female was nice as well. Seat more comfortable than last flight. Flight on time."
Cons: "Cannot connect to wifi. No entertainment. Need stronger signal. No charging spot for electronic device in my seat."
Pros: "I liked how the flight was on time and short"
Cons: "I didn't like the fact that the plane was small. I am 6 foot and it was extremely uncomfortable to sit in the seat for only an hour"
Pros: "Nothing about this flight was good."
Cons: "There were delays and every united staff member I interacted with seemed less than thrilled about their job."
Pros: "The fast flight"
Cons: "No leg room kind of cramped too"
Pros: "I liked that we made it to Cabo in a timely fashion"
Cons: "I didn't like that I had to download an app to get free wifi."
Pros: "Crew was great"
Cons: "Space was very tight, but I pretty much expected that, going to a small airport"
Pros: "Organized boarding"
Pros: "Everything was great! :)"
Cons: "As I am sure you already know and probably have heard many times, those seats sure are narrow! :("
Pros: "Flight attendants and boarding crew were great!"
Cons: "Seats are very crammed in in the back of plane"
Cons: "it took me three days to get home. the first plane had a mechanical error. the second flight united booked me on was over booked so i didnt get a seat. the third flight they tried to send me on was also over booked. luckily someone volunteered to give up their seat."
Pros: "They got us on their plane."
Cons: "Arrived in Sam Fransico 1 1/2 hrs lay. Middle of rush he!"
Pros: "Polite good seats good service"
Cons: "Left 30 minutes late"
Pros: "Professional crew, on time service, clean plane. Worlds different experience from Frontier."
Cons: "Did not get a text of gate change."
Pros: "The upgrade was awsome"
Pros: "The flight was a head of schedule and very smooth."
Cons: "It was freezing cold. I was wearing a sweater and was freezing."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "The pilot handled the flight well. The flight attendant was exceptional."
Cons: "My flight was delayed an hour & a half"
Cons: "United is a poor carrier, there's nothing more to say. I struggled with my check in (I had just had a spine procedure done 48 hrs prior).... and by the time I got help from an agent it was 7:03 am, so... They wouldn't give me a boarding pass for my 8 am flight. Add to that an extremely rude ticket agent who couldn't care less about helping me, and almost seemed to enjoy my predicament, and that sums up my experience with this airline. I will never fly with them again, that's for sure; there's so many other airlines that actually care about their customers, this is not one of them."
Pros: "I like that I was put on another plane and went from Richmond to Chicago. It was a very small plane but mine was overbooked."
Cons: "Had to navigate stairs"
Cons: "Limited leg room"
Pros: "Kayak was not aware that my flight was changed to another airline. Great notification!!!!!"
Pros: "The leg room."
Cons: "Rich people."