Daily cleaning, installation of cabin HEPA filters
|February||Best time to beat the crowds with an average 26% drop in price.|
|December||Most popular time to fly with an average 28% increase in price.|
Average price of a round-trip
|$1,314||(avg. price over the last 2 weeks)|
Japan will allow foreign nationals moving to the country to study, work or to join their family. All arrivals must present a negative COVID-19 test result issued within 72 hours of their flight departure time if they have visited these countries. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 21h 50m.
In the past 3 days, the cheapest round-trip tickets were found on American Airlines ($1,143), United Airlines ($1,293) and ANA ($1,345).
When flying out of Jacksonville you will be using Jacksonville, often referred to as Jacksonville Airport. You will be landing at Okinawa Naha, also known as Okinawa Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Jacksonville to Okinawa.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Okinawa from Jacksonville is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Okinawa with an airline and back to Jacksonville with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Okinawa from Jacksonville up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Pros: "Crew was very polite. Great food and service."
Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Cons: "Kiosk, bag service, One World Integration"
Cons: "Cabin crews need to learn how to smile."
Pros: "Spacious leg room."
Cons: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Pros: "Crew very helpful. Seat roomy."
Pros: "The service was excellent"
Cons: "Food needs improvement"
Pros: "The crew was excellent."
Cons: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Pros: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"
Pros: "We had a 4,5 hours delayed.. :("
Pros: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Pros: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The flight crew was incredibly kind and attentive"
Pros: "The crew were very polite"
Cons: "No choice of menu and films only very limited choice."
Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Pros: "Fast flight"
Cons: "No entertainment."
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Pros: "Entertainment was good"
Cons: "Seats were uncomfortable, food was terrible"
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Pros: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Cons: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Pros: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Pros: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Pros: "Free WiFi in flight!"
Cons: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Pros: "Everything was perfect - crew, food, service, comfort, entertainment."
Pros: "Very comfortable, good movie/entertainment choices, great crew"
Pros: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Pros: "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
Pros: "The crew and service."
Cons: "No entertainment. No snack either."
Pros: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Pros: "Flight attendants and ticket agents were very nice and helpful."
Pros: "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Cons: "11 hr flight"
Pros: "They provide us slipper for in flight comfort"
Cons: "Old aircraft"
Pros: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Pros: "It seemed more spacious. Food was pretty good."
Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."
Pros: "Space and courteousness"
Pros: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Cons: "None so far"
Pros: "Amazing service"
Pros: "ANA was awesome as usual."
Cons: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Pros: "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Cons: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."
Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Pros: "The food and the very friendly and courteous flight attendants."
Pros: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Pros: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Cons: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Pros: "The seat was nice"
Cons: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."
Pros: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Cons: "Didn’t care for the food nor movie choices."
Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Pros: "The plane wasn't that full so I had a lot of space."
Cons: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Pros: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Cons: "Food choices very limited, and quality is sub-par."
Pros: "Seats and service"
Cons: "No complaints"
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Pros: "on time"
Cons: "I missed it due to delayed flight from LAX"
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Pros: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
Pros: "Great airline!"
Cons: "some of the gates can be long walk"
Pros: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Cons: "Nothing really."
Cons: "No snaks"
Cons: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Pros: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Cons: "Nothing in particular"
Pros: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Cons: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"
Pros: "The staff were polite and highly professional. It was an enjoyable flight."
Pros: "Very efficient, very fast boarding. Crew was polite."
Pros: "Everyone was super polite"
Cons: "We were delayed, but I can't say it was the airline's fault."
Pros: "All flights were on time or early."
Pros: "The crew was friendly and the plane on time."
Cons: "I'm 6'6 tall and there wasn't enough room for my legs."
Pros: "I could not rate food and entertainment higher as food was not served and there was no entertainment."
Pros: "Polite and considerate crews Food is good. Crews are always smiling."
Cons: "No boarding zone? Everyone just swirm up and line up for the shuttle. No order even though there are guidance."
Pros: "Staff was nice."
Pros: "Movie Selection was awesome on the Vancouver-Narita trip. I thought I was gonna miss the my last leg of the trip to Okinawa on a codeshare with ANA. As the Vancouver leg arrived a bit late. But the ANA staff found me and told me I had a later flight because of a 20 minute delay! It was awesome service, they also gave me a ride directly to Haneda Airport as that was where the later flight was."
Pros: "Great food as usual. Really friendly crew."
Cons: "Seats are a little too narrow for wider-shouldered passengers. Lacks English entertainment options compared to some other airlines for such a long flight, and lacks WiFi"
Pros: "Flight crew were fantastic. They even took the trouble to clean the toilets regularly. They were spotless!"
Cons: "Could do with a little more food."
Pros: "A little more leg room than the next leg of our flight."
Cons: "The seat from DFW to SLC was designed for people who have a sever slouch. Very uncomfortable seating position that isn’t anatomically correct."
Pros: "crew kept hitting my arm with cart and butt. imnot obese at all...…..they never apologized. too small...…………...squeezed in"
Pros: "The idea of having inflight entertainment."
Cons: "1. Crew moved my luggage without asking, 2. Sat in window seat and it was easily 85 degrees, 3. Seat is not made for someone 6’2”. Neck support falls at shoulders which was super uncomfortable, 4. Inflight entertainment worked for a bit then didn’t."
Pros: "Crew was courteous; greeted entering and departing the plane. Flight arrived on time."
Cons: "Increase leg room and widen seating- way too narrow in width and uncomfortable. Flight, although it arrived on schedule, was unable to taxi to the to dock at gate due to lack of ground crew. I have experienced on-time arrivals only to wait on the tarmac until ground crew arrives is unacceptable."
Pros: "Most people had movies and other things to entertain themselves with via rear seat displays."
Cons: "My rear seat display never worked, though I complained about it at least 6 times during the flight. Nothing was offered to aid or fix the problem besides the stewardess saying she'd reset it several times."
Cons: "Boarding was a hassle and the plane was extremely uncomfortable for a 4 hour flight"
Cons: "Flights got delayed"
Cons: "The crew was great, but AA needs to step it up with comfort and amenities!"
Pros: "Quick flight once departed"
Cons: "Maintanence delay led to plane switch"
Pros: "on time!!!!!!!!!!!!!!"
Cons: "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."
Cons: "I’m still on the plane and there’s this poor sick dude across from me who is sneezing and snorting and spewing phlegm everywhere!!! I feel so sorry for him bc he’s got muscular dystrophy or something and it’s uncontrollable. But I also feel sorry for the poor little girl next to him! I am about to puke it’s so gross and he’s 4 peeps away from me! Ugh, I HATE germy planes!!!!! Not sure people should be allowed to travel without masks in this condition."
Pros: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Cons: "The plane was old, but it didn’t really impact my flight at all."
Pros: "Staff at gate were very nice"
Cons: "Flight was delayed three or four times throughout the day"
Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."
Pros: "No breakfast"
Pros: "Comfortable seat and environment, great food, smiling helpful staff"
Cons: "Prefer ANA to JetStar!"
Pros: "Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change."
Pros: "On time. Smoothest landing ever."
Cons: "Some of the food."
Pros: "Quick time in boarding and exiting plane in Charlotte."
Cons: "Frustrating to pay extra for priority boarding so they don't require that my carry on be checked which requires me to take half of my luggage and shove it in my backpack to make sure that it lands with me."
Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"
Pros: "Stewardess was really nice, friendly. Made me feel welcome and took good care of us"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Cons: "Crew a little slow flight departed later all wwll"
Pros: "Snacks and beverage"
Cons: "Very hard seat"
Pros: "The plane was late and we could not catch our other flight connection so we had to wait 2 1/2 hours from the one"
Cons: "Tight seating. Stewardess over the speaker was very hard to understand. Not a smooth landing."
Cons: "Gate changes were confusing. Staff unprepared and upset with customers. I witnessed a gate agent yelling at customers and slamming phones down."
Cons: "Nothing, really"
Cons: "The parking garage is confusing, but worth the extra money to park there."
Pros: "It wasn't a full flight so I had more legroom, since I didn't have a person sit beside me on both flights. The flights arrive on time. Boarding was organized, quick and effective."
Cons: "Flight attendant provided a snack to everyone and forgot to offer a snack to me. There were children on both flights, kicking my seat through 60% of the flight. There was not entertainment provided for brief flights and the snack selection was mediocre."
Pros: "The boarding agent in Jacksonville, FL was a spirited, beautiful woman. She had everyone in the terminal cheer all the soldiers on our flight. And was very helpful to me getting a seat closer to the door as I was having horrible spasms in my back. She is what AMERICAN Airlines should be to all customers. Gate B47 on 9/30."
Pros: "Over all wonderful!"
Pros: "Easy not very busy airports makes boarding easy. Pay extra for seat but I can choose where to sit+++ Cost was very favorable for flight"
Pros: "Plenty of room for carry-on bags"
Cons: "Charlotte airport was a zoo due to delays of slights coming in but all outgoing flights were on time so many connections including mine were missed"
Pros: "well, everything was fine but it was a tiny plane so there wasn't any entertainment and it was a short flight so there wasn't any food."
Pros: "Great flight crew."
Cons: "Being charged at the ticket area for one bag and finding out at the gate it is complimentary."
Cons: "I've been waiting a total of 6 hours so far. My plane was delayed yesterday and they sent me home, which was a 2 hour drive plus car rental. I came back this morning only to find I'm delayed again for another 4 hours. I'm a patient man but this was a bit to much even for me. This is my first written complaint I've ever had with any business"
Cons: "I tooka trip to Jacksonville Florida and the flight was 2 hours late because they had no flight crew. Guess what on my return flight it was also late about 2 hours. Is this the new standard."
Pros: "It was fine. I don't really like to fly because I tend to get queasy. The pilot missed all of the pot holes. There were not any crying children or loud talkers. Bonus! If I could have propped up my legs on the seat back in front of me it would have been perfect!"
Pros: "Arrived 25 minutes early"
Cons: "Bad news is that we sat on the Tarmac for 45 minutes in a very hot plane waiting for the gate to become unoccupied."
Cons: "Really disappointed with the lack of professionalism and the inability to customers / passengers to their location on time even after the multiple delays. We sat on a non moving plan for an extra 45 minutes while we waited to be docked into a gate then wait on a runway driver so we could get off therefore countless people missing their connecting flights & caused to be stuck in Charlotte. Really disappointing and frustrating ."
Pros: "comfortable plane and seats, good pilot"
Cons: "the crew should have handed out sanitizing wipes as you entered and told people who were not covering their noses with their masks that it was required - Per United rules and regulations."
Pros: "The crew was pretty nice"
Cons: "My toddler wasn’t issued a ticket like he should have been so it ended up taking me a long time to check in. I had to sit next to another passenger with a toddler on my lap. Multiple rows had 3 passengers."
Pros: "Great crew! Super friendly! Thanks for making my flight a great one!"
Pros: "Early departure, and early arrival at our destination."
Cons: "Flight was delayed 1 hour on the tarmac"
Pros: "Fast boarding."
Pros: "Flight was safe."
Cons: "The flight could’ve been on time. I missed my connection and my travel times were delayed by five hours. I had friends waiting for me at my destinations and their plans were all messed up."
Cons: "Excellent keep doing what you do."
Cons: "Flight was canceled and I was left stranded."
Pros: "Crew was accommodating."
Pros: "Amazing crew"
Cons: "Tight seats, no access to actual WiFi unless you purchase a yearly or monthly plan"
Cons: "Pilot calls in sick and the plan b is wait 4 hours"
Pros: "Girl at boarding counter. Male steward. Very nice."
Cons: "Female stewardess over hour late had to wait for her. And she didn’t even smile when she finally arrived. Couldn’t be bothered. Rude and disrespectful to people."
Pros: "The credit was polite, hat was about it"
Cons: "We were delayed coming out bc the plane needed de-icing... IN JACKSONVILLE, but they were unable to get manager approval for de-icing and then the truck was out of fuel. Finally, the pilot moved the plane into the sun (which should have happened much sooner). During the flight, the cabin temperature dropped to low 60s and everyone was freezing."
Cons: "2 hour delay sitting on the airplane!!!"
Pros: "Waffle cookies were amazing"
Cons: "leg room is ridiculous unfriendly attendants"
Cons: "Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad."
Pros: "on time"
Pros: "Direct Flight & Affordable"
Cons: "Zero Complaints"
Pros: "the crew was very friendly and the flight was smooth"
Pros: "ON TIME,"
Cons: "BASIC ECOMONY PASSENGERS ARE INCONVIENCED AT AIRPORT, WE WERE NOT PERMITTED TO CHECK IN ONLINE AND GET PRINT BOARDING PASSES. HAD TO GO TO AIRPORT TO CHECK IN FIND A BETTER WAY WITHOUT INCONVENCING PASSENGERS.....(AS USUAL)"
Pros: "Crew was very pleasant!"
Cons: "The food was absolutely horrible!"
Cons: "When comparing flights between only United flights, the economy & economy plus categories are a distraction. Especially if you are traveling with more than two people. When comparing across airlines, it is annoying because you have to add back costs that the "other" airline include in their price. In the future I am going to compare all "other" flights without United and then check United as the "low cost provider"."
Pros: "Smooth and efficient"
Cons: "no snacks!!!"
Pros: "nice and easy boarding, good customer relations"
Pros: "I like flying and window seats"
Cons: "There is nothing I can do about it, but the distance between seats is really cramped."
Pros: "Not much"
Cons: "Delays the entire trip for no discernible reason."
Pros: "The flight attendants were nice, unlike the people at the ticket and gate counters."
Cons: "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
Pros: "Frequent communication about the issue to keep passengers updated. Flight crew and gate boarding support were excellent"
Cons: "Plane's tire needed to be replaced. I was irritated because at one point they were saying they needed to fly a tire into JAX which seems ridiculous. They ended up finding a tire once the day shift arrived. I would have expected inspections of planes after flights and for basic replacement parts to be located across their network."
Cons: "4 hour delay. Maintenance issue. We were told Only one maintenance person covering the entire airport"
Pros: "The crew was polite."
Cons: "I paid extra for an economy plus seat and they gave it away. I had to sit in a middle seat."
Pros: "All went very smoothly. Even arrived early"
Pros: "Thumbs up"
Pros: "The planes were small which were fine because there was still enough leg room.."
Cons: "Sears could be a little wider not everyone is small frame"
Pros: "Flight was on time. Crew was pleasant and friendly."
Pros: "Everything went smoothly."
Cons: "Excellent, on time flight. The only issue I have is people boarding t the back and leaving their luggage in front. We almost didn't have room to stow our luggage. This shouldn't be allowed."
Pros: "Being able to use a digital boarding pass."
Cons: "On my outbound trip my connecting flight changed gates. There was no notice from United or on the terminal monitors. United sent me a text saying my connecting flight had departed already, but when I got to the gate a representative brusquely informed me the flight was departing from the other end of the terminal."
Pros: "We left on time"
Cons: "The departure was late. There was no explanation nor apology. As a long term and faithful Alaska Airlines customer I was shocked that a plane would not leave on time and act like it was par for course. Ehhh so what? I'm an older woman and needed help with my overhead luggage. The very young male attendant saw me struggling and just said that is not going to fit and walked toward the front of the plane. No offer to help whatsoever. The plane was small and uncomfortable"
Cons: "United did not service the final destination so they transferred luggage to another airline and then washed their hands of it. When one of4 remained lost they did not help at all!"
Pros: "I eventually made it to Hawaii."
Cons: "Flight was delayed >8 hours. Had to change flights with a late departure and more layovers. Took over 24 hours to get there. Ridiculous."
Cons: "No snacks offered on the plane"
Pros: "They boarded is quickly"
Cons: "Plane was delayed on runway for over an hour. When the passenger next to me asked the lead flight attnd about her connecting flight the attnd was extremely rude and of no help. Any ? was answered with "well just look at your united airways app". Then later I asked what gate we were coming in on and her reply was "the capt just said it". I replied saying "sorry I didn't hear it" and again the flight attnd answered "look on your UA app". I don't usually fly UA so I didn't have it. Overall she was short, snarky and rude with ever reasonable question asked. No one was rude to her but her attitude was shocking. I travel quite often and have never seen an antd speak or act this way to passengers. I understand things get stressful, but I def won't be flying UA again if this is the way they allow flight attnds to speak to customers. She way beyond rude and lazy and I hope the girl she was training doesn't pick up those traits either."
Pros: "This was the most smoothest overall trip I have ever had flying! I loved the new plane (from JAX) and the leg room since I'm 6'5 and it was very comfortable. Everyone involved in the process were very professional as well."
Pros: "Excellent service, amazed that on flight attendant was capable of serving everyone on the flight."
Cons: "A tight fit for seats, luckily it was short trip. I tried hard not to spill over in the other person seat. The arm rest did not help, made it worse."
Pros: "No entertainment. Water and assorted chips were fine."
Cons: "Plane very nice. Good leg and seat space."
Cons: "It was snowing and we disembarked on tarman"
Pros: "I liked being able to move my assigned seat to a window seat"
Cons: "My trip was supposed to be Newark to Jacksonville on Sunday, Jan 31 and stay until Saturday, Feb 6. I booked my trip in September. When I got the the airport (2 hours before my flight) I went to the kiosk to print my ticket, after entering my confirmation code and last name the computer informed me that I require assistance so I flagged down one of the people working the counter, where I was promptly informed that I do not have a seat on the plane. The plane was overbooked. My number one question was how is it possible that I am the one getting bumped if I booked my flight almost 5 months ago?!?! The person then informed me that I can either go to the gate and hope someone doesn't show up and get a seat on that plane, or she can book me on a flight to Tampa then a puddle jumper to Jacksonville. I decided to take the Tampa option (without being informed that it was going to change my simple two hour flight into a 9 hour ordeal). I headed to my gate and took a look at my tickets only to find out that I have a 3 hour layover in Tampa... Wtf am I supposed to do in Tampa for three hours?!? Anywho, instead of getting to Jacksonville at 12, I got there at 6:30 losing an entire day. Now for the trip home. I'll start with I did get home in the appropriate amount of time, on my original booked flight. However, I was forced to check my bag. And not like go to the carousel when you de-board check your bag( which I would prefer)... Get off the plane and wait in the vestibule with everyone else who had to check their bags for your luggage to be retrieved from the plane and brought up to the vestibule.. It became a mosh pit of ooh! That's my bag! ( picture a bunch of random adults playing mother may I with the airport staff as the mother). Then back to the actual flight, the attendant didn't start coming around asking if we wanted drinks or snacks until more than half way through the flight meaning you had about 10 minutes to enjoy whatever you ordered until the pilot asked you to raise the tables. Then also I couldn't understand a single thing that was said over the loudspeaker ( it sounded like they recycled the speakers that ny metro decided were no longer good enough for their subway cars). And finally, the seats that were so narrow both in space between you and the person in front of you and next to you is an absolute joke. I suppose if you were to get on the plane and sit completely still in an upright position for two hours you would be perfectly comfortable, however seeing as most people don't do that it was extremely uncomfortable. All in all I do not reccomend flying United. Ever. Very upsetting experience. There is a reason it was my cheapest option."
Airlines flying from Jacksonville to Okinawa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights