Jacksonville Airport (JAX) Flights & Flight Status

Jacksonville International Airport (JAX) is a combined civil-military airport located 13 miles north of downtown Jacksonville. The Jacksonville Air National Guard Base is on a separate part of the airport from the commercial terminal, but you may spot an F-15.

JAX is on the smaller end of a mid-sized airport, serving over 7 million passengers in 2023. It has a single terminal with a central lobby and two curved concourses. The airport is light, modern and easy to navigate.

Airlines Serving Jacksonville International Airport

Nine airlines operate out of Jacksonville Airport: Allegiant Air, American Airlines, Breeze Airways and Southwest Airlines operate out of Concourse C. Delta Air Lines, JetBlue, Sun Country and United Airlines operate out of Concourse A. Frontier operates out of both concourses.

Concourse A & C? What about B?

If you’re wondering what happened to Concourse B, it was torn down during an airport renovation program in 2009. Plans to rebuild were delayed. However, the airport has broken ground on the project, and the new Concourse B construction is expected to be completed by the end of 2026. Concourse B juts out from the terminal’s curved design between the two other concourses, forming a trident. Ongoing construction should not interfere significantly with your airport experience. The new Concourse will add six gates (there are ten gates each in Concourses A & C), making more flight options available.

Arrivals At Jacksonville International Airport

Arrivals at Jacksonville are on the ground level. You’ll take escalators or elevators from the concourse gate level to baggage claim and ground transport facilities. Despite having “international” in the name, JAX serves domestic routes. There is no immigration clearance to go through. International travelers with an end destination in Jacksonville will clear US immigration at the US airport where their international flight lands before connecting to their Jacksonville-bound flight.

Baggage claim

The baggage claim area is on the ground floor, with four carousels to your right and four to your left as you descend. Luggage carts are available to hire from SmartCart stands near the carousels. Airline luggage claim desks for JetBlue, United and Delta are to the left, facing the exit. Claim desks for American Airlines and Southwest are to the right.

VisitJAX Information Center

If you need assistance with your travel plans, including getting more information on Jacksonville’s many attractions and accommodations, you can get personal assistance at the VisitJAX Information Center at the center of the lobby of the lower-level baggage claim area.

Transportation

The best way to get around Florida is by car, and there are several car rental offices in the arrivals hall, in front of the baggage carousels. To the right, facing the exits, you’ll find Dollar, Thrifty, Budget, and Avis, and to your left, you'll find Hertz, Alamo, Enterprise and National. I recommend hiring a car if you’ll be in Jacksonville longer than a day or plan to venture out to see more of the Sunshine State, but other transport options are also available.

There are nearby taxi stands, hotel shuttle buses, and local bus services. If you prefer a rideshare service, there is a dedicated pickup spot for Uber and Lyft pickups outside at the end to the right.

As a side note, if you are flying to attend the PGA PLAYERS tournament at TPC Sawgrass or headed to Sawgrass to play golf, the airport is around 27 miles northwest of the golf club, a 40-odd minute drive. Florida traffic can be cumbersome at times. Sawgrass Marriott Golf Resort & Spa can arrange ground transport via shuttle, SUV or limo.

Departures at Jacksonville Airport (JAX)

Airline check-in desks and self-service kiosks are located on the upper level—the same level as the gates. You’ll find the Delta, JetBlue, United, Frontier and Sun Country check-in counters to the right of the central lobby and American Airlines, Breeze, Southwest and Allegiant Airlines to the left.

If you are only traveling with carry-on luggage, checked in online and have a boarding pass, you can go straight to security. If you have some spare time before your flight, I recommend checking out the airport’s art galleries to the left of the central lobby before the security checkpoint. There are a few shops and a café there too.

Getting through security at Jacksonville Airport

The airport offers fast-track security through the TSA PreCheck program. Travelers who are registered in the US Customs and Border Protection (CBP) Trusted Traveler programs, including Global Entry, SENTRI and NEXUS, are automatically signed up for TSA PreCheck. Canadian citizens who are members of NEXUS also qualify for TSA PreCheck when flying domestically in the US. The TSA PreCheck information is embedded in the barcode of your boarding pass. Ask your airline at check-in if you are unsure whether you can use the lane.

The number of passengers fluctuates slightly from season to season, and the airport is efficient year-round. Except in rare circumstances, getting through security is easy and quick, even going through the standard TSA check lane.

Pet relief areas at JAX Airport

The JAX terminal offers pet relief areas for service and emotional support animals who travel with passengers. You’ll find an outdoor pet relief area outside Baggage Claim near carousel 8. After passing security, there is also an indoor pet relief area ahead, between the concourses, to the right.

Shopping

While not quite a mall in its own right, as some airports have become, Jacksonville terminal has various shops before and after security. You can buy things you might need for your trip, including newsstands that sell travel essentials, electronics shops, souvenir shops, and sunglass shops. A PGA Tour shop before security offers gift items for golf lovers.

Food and Drinks

The airport also has several cafes, bars and restaurants that offer quality food and drinks. There’s a Southern Grounds coffee shop before crossing security.

Concourse A

In Concourse A, just past security to the right, you’ll find a large Chili’s bar and grill. Further down the concourse, between gates A3 and A5, there’s a Shula Bar & Grill, named after former NFL Hall of Fame Miami Dolphins Coach Don Shula, which offers quality steaks and gourmet burgers. If you’re more in the mood for a sandwich or a snack, Angie’s Subs is next to Shula’s, offering a taste of JAX beach, including a tall, cool glass of sweet tea. If you need some java, look for the Southern Grounds coffee shop across from these two.

Concourse C

There is PGA Tour Grill in Concourse C and a Starbucks, between gates C4 and C6. You’ll also find Firehouse Subs just across from these, between gates C3 and C5.

Delta Lounge at Jacksonville Airport

There are few lounge options at Jacksonville Airport. The previous Priority Pass, The Club Lounge, has closed due to the start of construction on Concourse B. However, there is a Delta Sky Lounge right after passing security. While it’s not one of the airline’s newest design lounges, I find it reasonably comfortable, light, airy, and well appointed. I also like the fact that it offers a nice view of the airport. There are various seating options, including armchairs with sidetables that have integrated power outlets and dedicated work cubicles. In terms of food and drink, the airline offers a generous buffet as well as adult beverages.

Military Lounge at Jacksonville Airport

As the airport is a combination of military and civil facilities, it has a dedicated Military Lounge in the central corridor after ticketing and before security. This new lounge replaced the former USO lounge in the baggage claim area, which has closed.

Jacksonville International Airport also offers an Executive Conference Room meeting space available for hire, which can be booked on the airport website. It features a large meeting table, 17 executive chairs, computer hook-up, internet access and full video/teleconferencing capabilities. You can also arrange catering for your meeting through the reservation.

Accessibility services at Jacksonville Airport

Jacksonville Airport prides itself on being accessible and offers various services for passengers with limited mobility, including TSA Cares service, which offers a dedicated TSA Passenger Support Specialist to help them get through security. This service must be booked through the TSA website 72 hours before your flight. Both concourses have moving walkways running down the center, making getting to the gate easier for passengers with limited mobility. There are accessible water fountains and lavatories throughout the terminal.

The airport’s multiple parking facilities offer dedicated parking for those with disabled parking permits. In the remote Economy long-term parking lots these are located near the parking shuttle bus terminal. You should book other assistance for the day of your flight directly with your airline.

Jacksonville Airport App

The airport has a dedicated app available for Android and iOS devices. It features a handy terminal map of the terminal and other helpful information to make your day of travel easier.

Getting connected at Jacksonville Aiport

Jacksonville airport offers free unlimited Wi-Fi throughout the terminal, accessible through “JAX-free-wifi.” You will also find a dedicated Wi-Fi connection at the Delta Sky Lounge.