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Pros: "Comfortable seats and updated plane."

Pros: "Comfortable seats"
Cons: "Inflight snacks and better seatback entertainment system— mine was broken: armrest controls were inoperable"

Cons: "The Gate & the boarding process, The Landing was with enormous ears pressure"

Pros: "The entire traveling process"
Cons: "Nothing at all"

Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."

Pros: "Swift boarding procesx"
Cons: "Nothing"

Pros: "Flight staff"
Cons: "The snacks are limited"

Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"

Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."

Pros: "I know the pilot did the best he could but the landing in Newark was the worst I ever went through. About 20 people vomited, including myself. The crew was very thoughtful and picked up the bags before landing."

Pros: "Only liked the price of the travel ticket."
Cons: "Our flight was delayed. Stewardess' were rude. The only reason we flew JetBlue was because of the price. Always flew JetBlue but recently very poor customer service."

Pros: "Easy, comfortable, quick."

Cons: "It was great!!!"

Pros: "The hurricane forced me to make new plans and Jet Blue allowed me to change with no costs or issues. Excellent service."

Pros: "My gate change and I was not informed"

Cons: "I didn't like the TV's, They were old. Seats did not recline."

Cons: "plane parked at gate all night for 6am morning flight; engine light came on during warmup and we were delayed 2+ hours. had a lousy flight in on JetBlue from JFK too"

Cons: "Service is not measured in dollars. Really charging $5 for blankets headsets pillows."

Pros: "We were delayed 1 & half hours to board & then sat on plane another hour & a half listening to captain LIE to us about why we could not take off!"
Cons: "Being lied to! Sitting on a crowded plane forever!"

Pros: "Plenty of legroom, excellent steward service and we arrived early"

Pros: "Efficient service, nice graphics"
Cons: "Entertainment was tv style: started at the beginning of flight, couldn't restart, seemed outdated"

Pros: "Free upgraded seat"

Cons: "Idled on the tarmac for over an hour. Ruined my day."

Pros: "The crew were friendly and very funny.."
Cons: "I was very upset because I was flying alone for the first time and there was no tv or movies . I was nervous and took comfort in the thought at least I can keep myself entertained."

Pros: "The flight was on time, the snacks were good, and luggage retrieval was pretty fast too!"
Cons: "The passenger to my right wire enough perfume to choke a horse!"

Pros: "Nothing"
Cons: "Unprofessional crew, plane that seemed to have technical problems, entertainment system that was nonoperational, seatbelt sign on entire flight, strange fumes that several passengers complained about."

Pros: "The flight attendants were so sweet and thoughtful."

Pros: "Flight was very smooth even though we flew through some tubalence - very good pilot."
Cons: "Flight was delayed twice. The boarding took a long time and we ran into overtime. The boarding staff members seem to have no urgency in boarding customers on an already delayed flight. Very mediocre."

Cons: "Bad attitudes, long lines, and no options. TERRIBLE experience and my vacation had to be canceled."

Pros: "The flights are good, plenty of room and great service."
Cons: "The 3 hour delay for "weather" was a bit much after sitting all day in the airport. Since no storms were in the NJ area until after 2am. The delay I'm guessing was due to Gov Christies ridiculous FAA changes. I cannot hold JetBlue responsible for this but anyone flying into the north east should count on a delay or canceled flights."

Pros: "Seats are comfortable."
Cons: "Flight delayed about an hour. Booked more than 4 months in advance but apparently seats were not assigned on this segment. Not even at check-in, only at gate. We were early, but they could not seat our family together. Not acceptable. This part worked fine on our way to FLL, so there's no excuse for not working on the flight back."

Pros: "Roomy"
Cons: "3 hours delayed"

Pros: "Great flight"
Cons: "Everything was great"

Pros: "Overall good experience"
Cons: "Took a little bit to board small delay"

Pros: "Staff was VERY friendly"
Cons: "Flight was delayed an hour and a half!"

Pros: "Short flight"
Cons: "1 hour late"

Pros: "Jet Blues onboarding person did a great job of managing expectations during a 2.5 hour delay imposed by Newark airport officials."

Pros: "Snack choices are good, boarding from back is efficient and very cordial crew"
Cons: "No updates on a delayed flt being posted on departure board, when I went to check at gate flt had boarded and I missed flt. UPDATE DEPARTURE BOARD WITH RIGHT INFO!!!!!!"

Cons: "Delayed boarding due to air traffic was unavoidable. However, allowing earlier passengers to board with multiple carry-ons, of which some were questionable in size, did not allow passengers boarding later to have any room for theirs. Desk agent did ask for six volunteers to check their bags on a full flight. Adherence to the rules of size and number would be fairer to all passengers. Crew was very nice. Previous experience with Jet Blue was very positive."

Pros: "The crew was excellent - they did their best in a bad situation and should be commended for that - they let us get out of the plane after learning after we boarding that we would have to wait 2 hours to take off - they let us get out to go to the bathroom and get something to eat and bring back to the plane - it was very cold in the aircraft and there were not enough blankets to go around - additional blankets should be available - the chips that were served once we took off are not sufficient for passengers that were at the airport 2 hours earlier, experienced a 4 hour delay and still face a 3 hour flight- meal arrangements should be offered when passengers are facing such long delays - the free WIFI was a plus and the seats are comfortable"

Pros: "Our JetBlue experience is finally over."
Cons: "Didn't allow me to choose seats unless I'd pay extra. Seats reclined only about 1 inch. Some baggage was delivered to different places in baggage claim. Consistently disrespectful to our time. Choose Delta if you can! (Or at least American)"

Pros: "Fast boarding, clean aircraft, friendly crew. Pitch space is very good and in "even more space" it's excellent"
Cons: "The choice of food could be better, for me the seats where not that comfortable but I loved the extra space. I'm 6 feet+ tall"

Pros: "I had to change my return flight from JAX (which was handling fairly easily) due to a family funeral. We upgraded our seats to the bulkhead (row 1) and while the leg room was OK, it wasn't exactly what I expected. We did get early boarding. The pilot spoke to us clearly and explained the delay, etc. (due to weather)."
Cons: "The Internet was barely working (and I count on that during a flight). The sound was terrible for the video/audio (using my own headphones). My biggest issue was that my boarding pass on the app was incorrect -- I changed my flight from May 17 to May 22 but the boarding pass still said may 17, so I had to get a paper pass from the ticket counter. This was after I called JetBlue, and they supposedly fixed the problem. The flight was extremely bumpy, the entire way. All this after a 1 hour delay for the flight. Thankfully, we had no connections."

Pros: "The inflight experience was very good (full sized drink and choice of snack), plenty of leg room and comfortable seats."
Cons: "The check in line was painfully slow (lack of staff - only 2 stations open with a long line waiting). Also, the onboard entertainment system is a bit outdated (no on demand function, works much like an old style TV)"

Pros: "Crew was great, the flight was smooth, and the experience was awesome"

Pros: "Nothing"
Cons: "Jet blue took their sweet time getting us to NYC, even with a scheduled 3 hour layover we still missed out international connection. Thanks jet blue"

Pros: "I had a early flight, 7:00 am it was on time, no turbulence, just a smooth ride. We even arrived early ! I would recommend Jet Blue to anyone that's would like to fly safely and comfortably."

Pros: "Boarding process"

Pros: "Only airline to offer to collect and pack the passenger laptops and tablets at the gate in their middle east airports and deliver at US destinations, enabling passengers to use their equipment till they board the flight in middle east."
Cons: "Seats in economy are average for long duration flights and are getting older."

Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."

Cons: "No in flight entertainment"

Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."

Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"

Pros: "Flight was on time"
Cons: "Seats too closely packed little leg room"

Pros: "Great flight!"

Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."

Pros: "Friendly Staff"
Cons: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"

Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."

Pros: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."

Pros: "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
Cons: "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."

Pros: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"

Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"

Pros: "Over all the flight was smooth and great"
Cons: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"

Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."

Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."

Pros: "Food was nice and plenty. Great movie selection. Very polite crew."
Cons: "The seat was a bit uncomfortable and not big enough."

Pros: "They expedited me in line in Havana because I was on the 1:35 flight to New York and were nothing but friendly about it."

Pros: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Cons: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."

Pros: "They did fly.... finally"
Cons: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."

Pros: "The flight attendant. Lovely and professional."

Pros: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Cons: "No complaints."

Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."

Pros: "Service was very nice."
Cons: "The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal."

Pros: "Smooth flight; informative crew"

Pros: "The crew and the flight were all very pleasant. Highly recommended."
Cons: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."

Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"

Pros: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Cons: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"

Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Cons: "None"

Pros: "red"
Cons: "red"

Cons: "Flight was delayed"

Cons: "Boarding was a mess"

Pros: "The service was fine. I slept the entire flight."
Cons: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."

Cons: "No blankets or pillows. Froze"

Pros: "the majority of delta flights i've taken over the past few years have had huge issues - either long delays or cancellations. i won't be flying Delta again"

Cons: "No fruit and cheese available to purchase one the flight. Need more than cookies"

Pros: "Upgraded to business, plane are clean and roomy"

Pros: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Cons: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."

Pros: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"

Pros: "I make this trip every month. And this crew is the best I had in a while."
Cons: "Nothing"

Pros: "The entertainment was great!"
Cons: "I was so uncomfortable in my seat."

Cons: "It was a great flight. We got there earlier then arrive time. Thank You"

Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"

Pros: "Love Delta...plenty of legroom. Nearly always on time"

Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."

Pros: "shorter flight"
Cons: "Entertainment system is not working."

Pros: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Cons: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."

Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("

Pros: "Good movie selection, nice crew"
Cons: "Terrible food, no veg options, no leg room, seats barely recline"

Pros: "I liked the new plane! It seemed like there was just a bit more room. Compared to my flight going out with American, Delta is a much nicer experience."

Pros: "Nothing"
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"

Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"

Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."

Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."

Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."

Pros: "Crew was wonderful."
Cons: "Not much leg room."

Cons: "Great services"

Cons: "The 1st class flight attendant refused to bring a glass of champagne, I was sitting five feet away so I could see she was just fiddling with things with her back to me. I asked the other flight attendant to relay my request to her, again she ignored me. This was ten minutes before takeoff..."

Cons: "Cabin was freezing cold. Flight on time. No major issuess"

Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."

Pros: "No complaints honestly. Crew was friendly, boarding was painless, and flight was comfortable."
Cons: "The plane was old, but it didn’t really impact my flight at all."

Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"

Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."

Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."

Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."

Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"

Cons: "Food in general"

Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."

Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."

Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."

Cons: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."

Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."

Pros: "The AA counter agent was very helpful in changing my flight?"

Pros: "Boarding"
Cons: "All good"

Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."

Pros: "Nothing"
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."

Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"

Cons: "Having my 5am oneway flight cancelled 3 hrs before flight time resulting in rebooking with layover and tripple the time it would have taken to get to my destination"

Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"

Pros: "Readiness for take off was well organized and quick"

Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"

Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"

Cons: "No entertainment, no food"

Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"

Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."

Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"

Cons: "Delay No direction help for the gate Bad seats"

Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"

Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"

Cons: "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."

Pros: "Everything was perfect."
Cons: "."

Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."

Pros: "Staff was professional and friendly."
Cons: "N/A"

Pros: "All good - with every aspect of the trip."

Pros: "Not enough luggage space for regular number of passengers on board"

Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."

Pros: "The new plane."
Cons: "Late departure."

Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"

Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."

Pros: "Denver USO facility"

Pros: "The crew was pretty nice"
Cons: "My toddler wasn’t issued a ticket like he should have been so it ended up taking me a long time to check in. I had to sit next to another passenger with a toddler on my lap. Multiple rows had 3 passengers."

Pros: "Great crew! Super friendly! Thanks for making my flight a great one!"

Pros: "Early departure, and early arrival at our destination."

Cons: "Excellent keep doing what you do."

Cons: "Flight was canceled and I was left stranded."

Pros: "Girl at boarding counter. Male steward. Very nice."
Cons: "Female stewardess over hour late had to wait for her. And she didn’t even smile when she finally arrived. Couldn’t be bothered. Rude and disrespectful to people."

Cons: "2 hour delay sitting on the airplane!!!"

Pros: "Waffle cookies were amazing"

Pros: "on time"
Cons: "nothing"

Pros: "Direct Flight & Affordable"
Cons: "Zero Complaints"

Pros: "ON TIME,"
Cons: "BASIC ECOMONY PASSENGERS ARE INCONVIENCED AT AIRPORT, WE WERE NOT PERMITTED TO CHECK IN ONLINE AND GET PRINT BOARDING PASSES. HAD TO GO TO AIRPORT TO CHECK IN FIND A BETTER WAY WITHOUT INCONVENCING PASSENGERS.....(AS USUAL)"

Cons: "4 hour delay. Maintenance issue. We were told Only one maintenance person covering the entire airport"

Pros: "The crew was polite."
Cons: "I paid extra for an economy plus seat and they gave it away. I had to sit in a middle seat."

Pros: "All went very smoothly. Even arrived early"

Cons: "Excellent, on time flight. The only issue I have is people boarding t the back and leaving their luggage in front. We almost didn't have room to stow our luggage. This shouldn't be allowed."

Pros: "Being able to use a digital boarding pass."
Cons: "On my outbound trip my connecting flight changed gates. There was no notice from United or on the terminal monitors. United sent me a text saying my connecting flight had departed already, but when I got to the gate a representative brusquely informed me the flight was departing from the other end of the terminal."

Pros: "We left on time"

Cons: "The departure was late. There was no explanation nor apology. As a long term and faithful Alaska Airlines customer I was shocked that a plane would not leave on time and act like it was par for course. Ehhh so what? I'm an older woman and needed help with my overhead luggage. The very young male attendant saw me struggling and just said that is not going to fit and walked toward the front of the plane. No offer to help whatsoever. The plane was small and uncomfortable"

Cons: "United did not service the final destination so they transferred luggage to another airline and then washed their hands of it. When one of4 remained lost they did not help at all!"

Pros: "I was in economy + which had good leg room"
Cons: "Overhead bins for economy + are placed elsewhere. Preselected meal not available and was delayed in serving the alternative for 20 mins. Entertainment options include TV shows with 1 episode to pad the numbers"

Pros: "Lots of offers of water; great entertainment package; decent leg room and storage for items; fast deplaning; on time; also because the flight wasn't full they blocked off the seats around the bathrooms making it easier for people to stretch, chat and walk through that area--it seemed like the smart thing that crews might overlook but made a big difference for people with kids and those who wanted to stretch."
Cons: "maybe it's because I was behind the wing but I didn't hear a single word they said over the loudspeaker."

Pros: "Good."

Pros: "The crew was very pleasant. Boarding was very organized and quick. The lady that checked us in was very pleasant to everyone. Joked around to make you feel more excited to board the plane."
Cons: "The seats were tiny. Not much comfort in that. There wasn't any food or drinks offered. We hit turbolance the entire time (not your crews fault)."

Pros: "Quick flight"
Cons: "No videos to watch; had to supply own due to short flight."

Cons: "Plane broke had to deplane... Missed flight due to shorter layover than expected"

Pros: "Never again with United small seat dirty bathroom only 2 restroom for 300 ppl"
Cons: "Nothing"

Pros: "Ride was good. Attendants were good. Other passengers were cooperative and compliant."
Cons: "This plane, as most others nowadays, was cramped for space."

Cons: "Everything"

Cons: "Food"

Cons: "Flight was bumpy all the way to Newark , didn't like that"

Pros: "Nothing This was the worst flight I had in all the years I am flying with United"

Pros: "We had a good flight on a beautiful day. Smooth ride no weather or atmosphere issues. Thank God. Stewardess was very polite."
Cons: "Wheel chairs were not provided in time. We had to wait till airline emptied and still wait. Cause of lack of assistance for wheel chair transporters. Some had connecting flights, pray they made it there. The ones that came to pick us up one two persons for eight people could not do the job. So we were taken off air craft n put out in lobby, to wait for all to be off the aircraft and then transport, one at a time to baggage claim area. Transporters and stewardess did a very gd job. Just the lack of help. Air conditioner on plane was off, so even ten minutes of smell bathrm, is just too much when air conditioning is off. I got very congested and had to use the inhaler, after a couple of sneezes due to environmental allergies. On top of that, cleaning people got on to clean w chemicals, only to affect me some more. Now I stuffed up, feel horrible, nite was bad with asthma n allergies that could have been avoided."

Pros: "Nothing"
Cons: "Nothing"

Pros: "They boarded is quickly"
Cons: "Plane was delayed on runway for over an hour. When the passenger next to me asked the lead flight attnd about her connecting flight the attnd was extremely rude and of no help. Any ? was answered with "well just look at your united airways app". Then later I asked what gate we were coming in on and her reply was "the capt just said it". I replied saying "sorry I didn't hear it" and again the flight attnd answered "look on your UA app". I don't usually fly UA so I didn't have it. Overall she was short, snarky and rude with ever reasonable question asked. No one was rude to her but her attitude was shocking. I travel quite often and have never seen an antd speak or act this way to passengers. I understand things get stressful, but I def won't be flying UA again if this is the way they allow flight attnds to speak to customers. She way beyond rude and lazy and I hope the girl she was training doesn't pick up those traits either."

Pros: "Can't tell something out of the ordinary. Friendly crew."
Cons: "Uncomfortable all the way, remind me planes from the 90`s"

Pros: "Fast flight, on-time"
Cons: "Old plane, uncomfortable seats, really dirty looking bathroom"

Pros: "Nothing"
Cons: "Everything"

Pros: "Flights were on time..."

Pros: "Hated it. No personnel for guidance or help. The One employee there was rude and non communicative Changed carousels without notification. My luggage ended up in another section of baggage and I had to walk in search occur helped by some foreign travelers from a different United flight."
Cons: "Baggage retrieval. Confusing. Rude employee. Unhelpful. My husband circled the airport 4 times while I hunted down my bag and found it in a different location. It was a horrible experience."

Pros: "Polite crew"
Cons: "Stinky plane"

Cons: "They should offer free movies and this silly bags of nuts; can someone be more creative?"

Cons: "A caramel waffle is definitely better than salted pretzel sticks but the airline should at least offer chips or cookies."

Pros: "everyone was quick, efficient, and customer oriented. seats were comfortable and the snacks were nice."

Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."

Pros: "Arrived a bit early."
Cons: "Constant changing of gates, lengthy layover and turbulent flight."

Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."

Cons: "Delay n missed my 2nd flight Then a 50 min flight was canceled"

Pros: "I liked that I slept the whole way."
Cons: "That united barely serves any snacks, need something besides that wafer that won't even make a dent in hunger."

Pros: "Staff was courteous and professional. In-flight entertainment is pretty good."
Cons: "Updates on monitors at airport were not consistent with information at gate. Emails not updated accordingly and promptly to reflect changes. Flight kept getting delayed."

Pros: "Everything was on time"
Cons: "Seat are to tyht some international airlines ofer food and entertaning for free on more than 2 hours fly"

Cons: "I paid to be in group one. Got there a little late. 1 minute. They locked me out and rudely told me to go to the back of the long line Seat in 3rd roe and no recline ! Old plane no screen. Good bye frontier and frontier credit card . What a looser airline"

Pros: "Same quality as other airlines for a much more affordable price."
Cons: "More airports with Frontier airlines. Their based out of Denver, so the choices of where you can fly, to and from, are limited."

Cons: "Our flight was cancelled due to mechanical error. We were not provided an alternative route and were ‘handed’ a piece of copy paper at the airport listing our ‘options.’ We were not able to find a flight that same day and had to come out of pocket over $1000 to rebook. One of the options on the..."

Pros: "Don’t buy the snacks, Because you get nothing for four dollars"
Cons: "Because you get nothing for four dollars"

Pros: "Prices"
Cons: "There was no entertainment. There was no complementary food offered. Seats were uncomfortable. Debris all over the floor was never sweats from previous flight."

Cons: "Flight was late and uncomfortable"

Pros: "The crew, especially the cabin crew were very good, personable and handling "the rules" with class and kindness. Ability to purchase priority boarding and seating. Baggage handling and boarding we're well done."
Cons: "Beverages all are at a price, even a cup of coffee."

Cons: "Long delay. No forewarning. No alternatives given."

Pros: "The people who work on the airline were nice but the airline needs to take some lessons on boarding and TSA checkin from other airlines"
Cons: "The boarding process was horrendous. After checking in at the front desk and getting what I thought were tickets I got to the boarding area only to find that everyone had to wait in line again for seating arrangements. When they called for boarding it was every person for themselves. No zone boarding. It was total chaos. I just stood back and let everyone fight it out and was the last one on. It didn’t matter. You wouldn’t get to Phoenix any faster by being the first one on the plane"

Cons: "Plane was too hot"

Pros: "Cheap price"
Cons: "4 hour delay and terribly uncomfortable plane."

Pros: "Crew was polite"
Cons: "Staff tried to make me pay for two carry-on's for one bag and one purse--totaling to $90. You have to pay for soft drinks. Generally bad experience and a rip off."

Pros: "Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet."
Cons: "I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!"

Cons: "Rude lazy attendants. No effort to offer even water to me on a two hour flight. All they wanted us to do was clean up trash to make their job easier. Nickel and dimed and this kind of service?????? Also didn't need a repeated 15 minute sales pitch for a credit card!"

Pros: "Personnel were great"
Cons: "Luggage took over an hour"

Cons: "50 minutes late with no warning"

Pros: "Steamboat Springs, CO There were many CUBS fans on this flight! Good to leave rainy Chicago & arrive in dry Denver! Even though the plane was late, I was still able to catch my Alpine Taxi to Steamboat!"
Cons: "There should be a way to know when the bathroom is available!"

Cons: "I contacted Frontier about a week before my flight to let them know my friend I was flying to visit had to make an emergency trip to see her father who was dying of liver failure. On the first attempt I was notified that only immediate family members were would be an excuse but that I could try to request through a different faucet of emergency circumstances. I put through another request and was never contacted. I did not fly to Salt Lake but I was still charged even though they could very well have sold my seat to another person and made double the money for the seat. I am very disappointed with the service I received from Frontier."

Pros: "Nothing"
Cons: "Everything. Frontier is the worst airline I've ever traveled on. Even worse than United somehow!"

Cons: "40 minutes and still no bags"

Cons: "Crew was a bit rude. I went to put my bags in an overhead compartment and was the flight attendant snapped at me and said I couldn't use that one. Had he explained it was just for the front row instead of being rude, I would not have taken issue with it."

Pros: "Nothing"
Cons: "Delayed on the way there and delayed on the way home. Hen we sat on the runway for another 45 minutes waiting for a gate to open. Never again will I travel with Frontier!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

Pros: "the ticket was the cheapest."
Cons: "-$30 (at least) for ONE carry-on. Some people had a personal item only. I then noticed that at boarding, the attendent didn't seem to be checking people's ticket and wether or not they had a carry-on. ಠ_ಠ -When you check-in online, they make it look like you have to pay for your actual seat. ($13-30) I was shocked. However, I realized later that if you scroll down all the way, there's a "skip" option. Turns out, you're paying to reserve a seat, versus them automatically picking one for you later. ಠ_ಠ I was a little upset when I realized this. -my tray table was the size of an ipad mini -they've shaved a few inches off of everything, so it was a tight fit. -everything but water costs money. Soda is 1.99 for an 8 oz can. -no tv, no headphone jack in the arm rest."

Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."

Pros: "flight arrived on time"
Cons: "Flight arrived on time sat on tarmac for an hour waiting for a gate. Checked luggage took another hour. three hours in destination airport before we could get to our car. this airline sucks the big weenie!!"

Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"

Pros: "Good flight. Accommodating. Will fly again. Cheap flights"

Cons: "The portland-denver flights are NEVER on time. I will never be booking with frontier again."

Cons: "There were several delays."

Cons: "I did not book this particular flight for these dates."

Pros: "I'm 6'3" and simply cannot get comfortable in a plane seat."

Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"

Pros: "Wellllllll it didn't crash I guess that's about it"
Cons: "An hr delay, only one working bathroom, rude staff, late 45min wait for checked bag. Overall got to my destination in Denver about 2 hrs late."

Pros: "nothing"
Cons: "They honey dick you with the cheap plane tickets then screw you over at the the counter when they charge an unnecessary amount for carry on baggage. I WILL NEVER FLY FRONTIER AGAIN. Not to mention the meal trays can barely hold a lunch-able... Go home frontier airlines.. your drunk."

Pros: "Seats were wider than most airlines and there seemed to be a couple of inches more legroom, but the seats were thin and not very comfortable."
Cons: "Unexpected fee for carry-on baggage. Who ever heard of being charged for a CARRYON? The airline provides no service with carry-on luggage- all the work is done by the customer."

Cons: "Another subpar experience with frontier and my last"

Pros: "It left on time"
Cons: "The chairs are like torture devices. They replaced their humane, padded chairs with these ultra slim hard plastic ones that don't recline so you're stuck sitting at a 90 degree angle with basically no padding so they can fit more seats on the plane with tiny tray tables. I'd like to see the CEO spend a couple of hours in one these. I'll never fly Frontier again because they've completely lost touch with the concept of treating customers with dignity."

Pros: "When it was over"
Cons: "Even though the ticket is cheap, you have to pay outrageous prices for literally everything else. You have to pay to reserve a seat (any seat) otherwise they can separate your family on the plane. You have to pay for drinks (even water) no matter how long your flight. You don't get a free carry on bag and if you don't book the bag before you get to the airport it can cost you north of 45$ to check it. The accommodations themselves were not great. The chairs have no cushioning, don't recline, are so close together that I couldn't cross my legs, and the tray table is 4 inches wide and couldn't even hold my laptop. The flight attendants on both flights were extremely rude and ran into me with the drink cart twice. One of the flight attendants when asked if the AC would be turned on since the flight was pretty warm asked if the woman wasn't just having hot flashes. She was upset tingly abrasive. The flight was delayed on the Tarmac for over an hour because the team couldn't load the baggage on the flight. The flight team didn't give us any explanation of the delay beyond that, they didn't update is on the expected time delay and they never apologized for the delay. When we did finally get going the flight crew was very rude with asking people to sit back down. Worst of all was that after all of that they lost my luggage. Despite a 2 hour layover and 1 hour delay at the gate specifically because they weren't done loading the luggage Frontier couldn't manage to get my luggage from gate 42 to gate 44... The whole experience was awful. I would never fly with them again no matter how cheap the ticket."

Cons: "This was the oldest plane I had been on in quite a while. The tray tables where half the size of the regular ones and metal. There was hardly any legroom. There was absolutely no entertainment options. No Wi-Fi on the plane. And you had to pay for any snacks and drinks. Although I did get a great amount for the cost, I would have paid a little extra to fly a different airline in order to have Wi-Fi and entertainment options."

Cons: "Flight was delayed 3 hours, then we boarded the plane at 1:46AM. Only to have the flight cancelled. After 45min on the plane we had to get off and wait until 3:45AM to find out what the next step was (rescheduled for 11:30AM). Overall the communication and transparency around this ordeal was handled terribly. Staff had no plan to deal with situation, provided helpline numbers were useless, email/text communication of the rescheduling was nonexistent All of this is not even getting into the cheap service and setup of the flight itself. Will not be flying frontier again"

Pros: "N/A for food or entertainment"
Cons: "Spend the extra money & book with another airline! Staff was rude & contradictory on policies. Was charge for checkin baggage for a skateboard!?! Ridiculous. There was no sleeping in these uncomfortable seats. Flight late. And was an hour wait for luggage."

Pros: "Boarding was easy and efficient"
Cons: "Seats aren't the most comfortable. Tiny tray tables and the seats don't recline"

Cons: "My flight got canceled so I had to buy a new one."

Cons: "The online price was competitive, but it was bait and switch, because I had to pay an additional $90 for a single overhead bag, round trip."

Cons: "Paying up to $60 for a carry on. Waiting on the runway for 30 minutes with no communication from the pilot when we landed in Denver."

Cons: "I hjave never flown on an airline thaty charges you for drinks and snacks"

Pros: "The plane didn't crash."
Cons: "Many years ago, I was an Early Rewards member who flew Frontier any time I could. No longer. The ticket price no longer resembles what you will pay. Now they charge $15-35 to get a seat,another $30-$35 to check or carry on each piece, and sit in uncomfortable seats that do not recline. These extra charges cause long delay at the check in counter even if I already checked in and only needed to check a bag because everyone else had to pay. Now I'll only fly Frontier if there is no alternative."

Cons: "Extra charges like bags, seats, snacks. Slow boarding and deplaning. Very rough flight"

Cons: "Expensive bag fees and $2 for a soda"

Pros: "The 40 minutes the flight was late the crew made up in the air"
Cons: "Took 45 minutes for baggage to appear"