Daily cleaning, installation of cabin HEPA filters on flights from Jacksonville to Russia
Russia has restricted the entry of all travelers who are not Russian nationals, permanent residents, residents with residence permits, airline crew members, diplomats, members of international organizations based in Russia, and travelers whose visit concerns the death of a direct relative.
The Russian government allows entry of foreigners for medical treatment or in order to care for relatives in Russia. Travelers with a close family member who is a Russian national may enter the country, but must provide supporting documentation of their relationship. Travelers may transit through Russian airports, as long as they are not entering the country.
Nationals and residents of the UK, Belarus, Cuba, Egypt, Ethiopia, Japan, Kazakhstan, Kyrgyzstan (not traveling on flights SU1883 and SU1895), Maldives, Serbia, Seychelles, South Korea, Switzerland, Tanzania, Turkey, UAE arriving directly from their country and not via a third-party nation are permitted to enter Russia, providing they have a valid visa, can demonstrate their citizenship or residence, and comply with other entry requirements.
Foreign travelers must have a medical certificate with a negative Coronavirus (COVID-19) PCR test result issued within 72 hours before arrival. The medical certificate must be issued in Russian or in English. A notarized translation to Russian is accepted.
Travelers entering Russia for permanent work purposes including Highly Qualified Specialist (HQS) visa holders are subject to a 14-day self-isolation upon arrival. All other arrivals are not required to self-isolate if arriving on a regularly scheduled flight, provided they can show a negative test certificate.
Travelers who do not provide the above documentation will be required to take a PCR test for COVID-19 at their own expense within three days of arriving in Russia.
However, if travelers develop any symptoms COVID-19 and/or test positive of COVID-19, they will be required to self-isolate until recovered and tested negative for COVID-19 on a PCR test.
There are currently 4,323 active cases of COVID-19 diagnosed in RU and 348 deaths as of Nov 29 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Russia.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Russia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Russia with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Russia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Seats were super comfortable!"
Pros: "Everything was great."
Pros: "food is amazing"
Cons: "seat is outdated, but new seat for biz is coming very soon"
Cons: "The flight was 2 hours late from Karachi to Turkey and again 2 hours late from Turkey to Houston.The plane was super crowded, the seat was very uncomfortable. Turkish airlines need to reduce their ticket prices because they provide poor services to their passengers."
Cons: "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."
Pros: "Once we boarded, staff were attentive and service was good in business class. Food was high quality but in their effort to serve an elaborate 4-5 course meal, there was less attention on making sure people had drinks to pair with their meals."
Cons: "We were delayed for 3 hours. We were held in a the boarding area behind security for 2 hours with no seats, no water, no space, and no information. Turkish Airline representatives looked clueless and did not provide information or even look concerned. That was the worst handled delay in my over 30 years of flying all over the world on any many carriers. Once we boarded, the flight went well from there."
Pros: "We made it in one piece"
Cons: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Pros: "We loved everything about our flight, plane was so quiet and service was amazing"
Pros: "Same as above"
Cons: "Same as above"
Pros: "everything . also very spacoius restrooms. it deserves vest airtline"
Cons: "hmmm the flight is slightlt longer . hopefully one day soon there will be ditect flight to Malta"
Pros: "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"
Pros: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Pros: "The plane was Old !! We, Stevo and me Julie were scared but glad the trip will be over. We did not know the rules that MK had as far as how much $ and golden jewlery one can have befor you had to report it. Thank God we did not have to give up anything."
Cons: "passengers with seats in the back of the plane should be boarded first."
Pros: "The business lounge in Istanbul, Turkey was 2 floors, full of food, drinks, place to sleep, shower and sleep. The staff was superpeb."
Cons: "A man in the business lounge took my home address and cell number and told me that I would get a complimentary ride home. But when I arrived at the Business counter at the Dulles International Airport, they informed that no such program is in place."
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Pros: "good flight"
Pros: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"
Pros: "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
Cons: "everything was very well done"
Pros: "EVERYTHING !!!!"
Cons: "NOTHING TO UNLIKE"
Pros: "The crew was friendly"
Pros: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Cons: "No thing"
Pros: "The flight was smooth"
Cons: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"
Cons: "Boarding was devoid of any announcements or organization, and was just a gaggle of people shuffling towards a gate."
Pros: "One of the best airlines over the world"
Pros: "Nice service, good food and resolving issues"
Cons: "The fly arrived to late to Istambul which did not help much for the activities we were plannig.... space too small between seats"
Pros: "Entertainment was good and interesting. Food was interesting and I did not go hungry"
Cons: "Seats too close for taller people to sleep with any comfort.....almost miserable"
Pros: "I like everything the staff, the food, the plane was very clean and the entertainment was very nice with lot of options."
Cons: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Pros: "Food, manner, lounge in Istanbul"
Cons: "slight delay on the outgoing leg"
Cons: "Staff is mean, impolite, and inefficient."
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process."
Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Pros: "Seating could be wider."
Cons: "Flight wasn't full but they packed the front of the plane. I finally moved since there was a huge man in the middle seat. First seat I move to, the woman thought she owned the entire row. Guess she bought a business class seat and the flight attendants moved her to her own row. Everyone else who had a row to themselves followed suit. I finally find a seat but it wasn't was attached correctly and was falling off. Was uncomfortable to whole 10hrs."
Pros: "I just liked the entertainment. I watched couple of movies comfortably. That's it."
Cons: "I didn't like the food, crew. Most crews didn't SMILE, din't greet properly. It is very disappointing. Why they don't Smile? During my trip to Atl to Istambul I asked one crew to give me some water. But she didn't give me. After then I asked another crew. It made me very upset. I am not satisfied about food. It is not standard. It needs to be improved. Train your crews how to SMILE and Greet."
Pros: "It was a quick 2-hour flight with a delicious meal."
Cons: "I sat in the only seat that didn't have a working personal entertainment system."
Pros: "Turkish airlines changed my flight to another airline free of charge and for the same day. The new flight was definitely double the price that I originally paid and got my to my destination a lot faster than I would have if I had been able to take the original flight. Alitalia was a great, direct flight to my final destination."
Cons: "Of course having a cancelled flight is always a negative but the worst part about my experience was that I waited 2 hours in line before being helped to change my flight, and I was only about 8th or 10th in line. They also only had one person to help everyone at the ticket counter until 2 hours later they added another person. In the end everything worked out and everyone was for the most part really nice but that waiting was annoying."
Cons: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Pros: "Friendly and professional crew. Good food."
Cons: "Boarding was stressful because of the extra security check point for us destinations."
Pros: "Great service onboard."
Cons: "Attendants did not smile, but were helpful."
Pros: "This is a 12 hour flight - but we have no complaints whatsoever - by far our best experience and we have flown all of the big mid-east airlines."
Cons: "The entertainment system was a bit dated, touch screen did not work well. The leg-room was tight but I am of average height. Would have been tough for someone over 6ft."
Cons: "Neverrrrr againnnnn!!!!!!!with Turkish airlines"
Pros: "Excellent salmon meal"
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Cons: "There was a family with kids climbing all over the Sears. Would have been nice if the crew reigned then in a bit."
Pros: "The crew was very nice and helpful, I had a nice spot on the plane, and it went very smoothly, especially considering the circumstances. I was supposed to be flying to Seattle later on, but I had to change my flight last minute because of the virus. The whole Delta team was very understanding and considerate and it made the process much less stressful."
Cons: "My flight was cancelled and rescheduled for a later time the day before and there was a lot of changing of gates and running around, but I understand that everything has been hectic and I don’t blame that on you, I know you’re all doing your best."
Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."
Pros: "Great crew members. Very friendly and helpful."
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "The timeliness of the flight and the service during the flight."
Cons: "The tagging of the bags. The bigger bags should be the only ones tagged. Smaller bags that fit in the bin should be allowed in the cabin."
Cons: "I’d prefer more a la carte food options rather than only boxes of stuff that include 3 things I don’t want."
Pros: "Friendly crew, on time departure, early arrival, and outstanding landing (I’m a pilot, so can give valid judgement)."
Cons: "I requested a seat with extra legroom due to a medical condition over a month before the flight. I was not granted my request and was in pain for most of the flight."
Cons: "We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son."
Pros: "The airplane looked old. There was no entertainment available on the flight from AMS to SVO, but definitely more leg room then the newer airplanes. No having entertainment available made it a very long flight."
Cons: "No entertainment available."
Pros: "The where very helpful"
Pros: "They were late and and tried to blame weather"
Cons: "Explain that we will get hotel and else... Cheep asses."
Pros: "The flight was 90 minutes late"
Cons: "On time performance"
Pros: "Wow. I have been flying American and United for years. Delta is friendly, competent, professsional and enjoyable. They treated us like friends instead of like cattle. It was great! Great job Delta. Oh, and for the first time in 50 years of flying my bags arrived sky first. Yes! They get it!"
Cons: "Perfect experience. Well done. Treat people like friends. Simple. Works."
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Better food and more water."
Cons: "No in flight entertainment"
Cons: "Seating was cramped in economy, but you get what you pay for!"
Cons: "There is no room. The snacks were fine, but the main meal was disgusting."
Pros: "The landing!"
Cons: "The flight was delayed. It took longer than expected due to the hurricane. When we arrived, there was no gate so we had to sit on the runway forever. Then the gate checked bags took forever. I was supposed to have a 1.5 hour layover. I barely made my connection as I only had 20 minutes left until takeoff by the time we got off the plane."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "The limited space in our seats"
Pros: "Aircraft was clean."
Cons: "Ninety minute delay due to lack of rested crew preventing timely departure. No gate upon arrival at La Guardia LGA. Wouldn’t let passengers off after shutdown until all gate checked luggage was off the aircraft. Long bus ride around airport. Airport was a mess, with significant construction underway. Avoid Delta to LGA!"
Pros: "Our flight arrived ahead of schedule and the crew was great. Quick boarding although due to weather we were a bit late boarding aircraft however made up for lost time."
Cons: "The aircraft was a bit warm and there was no ice for beverages which were warm"
Cons: "Flight cancelled because of weather"
Cons: "Not much to read"
Pros: "Small plane and a short flight, so just snacks and wifi, which was expected and was just fine with us. Crew was great."
Pros: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."
Pros: "Friendly crew"
Cons: "Long layover in Atlanta. Terrible terminal setup in LAX . Although we were on two connecting Delta flights, we had to leave the arriving terminal and take a bus to another. The second terminal (Terminal 2) was small, crowded, and had few food options."
Pros: "Flight was on time"
Cons: "I was in a middle seat on a sold out plane. The person in the window seat was so large the arm rest between us would not go down and he extended into my space. Fortunately the flight was short but the combination of shrinking seats and widening fliers make flying uncomfortable."
Cons: "Change d for WiFi. Cheap"
Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Cons: "You charge me twice. Call me 416 888 4387"
Pros: "Excellent crew and comfortable flight"
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Pros: "The time it takes from Atlanta to VPS is not long trip at all. The crew was courteous and glad to take off and land safely. Thanks to the Delta crew."
Cons: "Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall."
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Pros: "Kindness and politeness, on time lots of explaining"
Cons: "Beyond seat space all was perfect"
Cons: "No entertainment available"
Pros: "Good Comfort+ seat, but needs a bit more recline - especially on a 9+ hour flight. Nice crew."
Cons: "Glad I have the comfort+ as the other seats have minimal leg room. Bathrooms could use a refresh."
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Not much"
Cons: "Delta cancelled direct flight and we ended up standby on two flights, getting into NYC much later. Not nice."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Good and crew were great"
Cons: "Seating was horrible. No leg room, and I'm only 5'9" tall. Tray table was broken. No cushioning in seat. We're likely to look for other airline choices for long future flights"
Cons: "The 2 hr delay for mechanical issue, having to board and then as soon as we left gate having to go back an deplane"
Pros: "Friendly and great service. Flight attendants like their job. Food was good. Flight on time"
Cons: "More legroom"
Pros: "Crew was wonderful. Food and drinks was good."
Cons: "More movies in Russian language, or with English subtitles"
Cons: "Unfriendly, sarcastic flight attendant. No free gin & tonics on United/Lufthansa apparently, unlike other international airlines. Had to pay extra to get what ought to be a standard amount of legroom."
Pros: "Everything about the flight was perfect."
Cons: "Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!"
Pros: "Crew, connections with other flights, entertainment"
Cons: "Lufthansa has always had great food quality but with this flight it was dissapointig."
Pros: "Decent food."
Cons: "No onboard entertainment."
Cons: "Flight was delayed twice."
Pros: "Service was excellent. Late night flight was kept dark so we could rest - wonderful dinner menu, surprising for plane food."
Cons: "Flight was delayed so there was a bit of a chaos boarding but it has nothing to do with the service itself."
Pros: "Nothing positive to report...NOTHING!!"
Cons: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"
Pros: "The entertainment choices were excellent and the service never stopped. The plane was comfortable and the bathroom clean. There was some turbulence, but that is not the fault of the airline, nor did it really bother me."
Cons: "There was a snarky attendant, but not all of them were that way."
Cons: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Pros: "short time befor flights"
Pros: "We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there ."
Cons: "Food was poor , but drinks were great."
Pros: "Was great,on time,no issues,they send me the flight connection gate on my email.*****"
Pros: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Cons: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one-night hotel booking to two nights. Someone really need to get fired, as i wasn't the only one with the same issue and it has been long going, i only hope my bag shows up"
Pros: "Staff courteous. Food good. Toilets clean. Plane clean."
Cons: "Did not give eye masks. Seats very narrow and packed closely. Front row seat was in your face."
Pros: "Good flight crew, professional, glad I arrived on time"
Cons: "No difference between Business class and main cabin."
Cons: "Problem, flight was from Munich to Moscow, got onto flight from Munich to Ankara, boarding staff didn't notice, still not in Moscow."
Pros: "It was a good flight with Lufthanza - nice and friendly crew, comfortable plane, good food."
Pros: "Not a good experience overall."
Cons: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Pros: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."
Pros: "I am very happy with my flights. I would recommend to friends and family. :) Thank you"
Pros: "all on time"
Cons: "seating very cramped"
Cons: "There is not entertainment and seats not that comfortable"
Pros: "Crew were very kind and hospitable. The aircraft was comfortable."
Cons: "The flight was running late, but that was minor. Not an inconvenience for me."
Pros: "I had a window seat"
Cons: "The seats are too small and tight for such a long flight. Really!! a tv screen on the back of the seat that has videos etc. I almost threw up from the constant pounding of the man hitting the screen on the back of my seat. I felt violated and exhausted from the airline inconsiderate design."
Cons: "Being put in a distanced place for boarding"
Pros: "Comfortable and big leg room"
Cons: "No in-flight entertainment"
Pros: "Interesting the bathroom downstairs...then asking people to not form lines on the stairs makes the process a little more complicated...if a person has mobility problems, which restroom should they use?"
Cons: "The boarding process was confusing. Lack of clear signs and announcements didn't help to form lines. People just went to the gates after families, handicapped, vets, etc..passed the gates, business and first. Improving that process by forming ordered lines would help. Entertainment presented movies that are old and have been dysplayed on flights for years. Entertainment in general is poor. Seating not as expected! I chose my seat online and once on the plane I found out the organization of the seats was different than the one displlayed online. I chose an aisle sea on a 3 seat row and I ended up on a 4 seat row and squeezed in between two other passengers. The seats are "growing" smaller and smaller, and the shape and mobility of the chairs makes them uncomfortable. On my row there were 3 screens installed on the ahead seats, and my screen was by 3/4 in front of the passenger on my right. That made difficult controlling the screen function with me stretching my harm over the other passenger's face. I payed $2,000 for that flight in economy. $2,000 for an economy class is not cheap! And you don't offer a great experience. Either lower the price or improve the overall experience."
Pros: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Cons: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."
Cons: "Last minute gate change in Munich was a bit hectic, as it was a tight connection."
Pros: "Nice crew and dinner."
Cons: "Luggage didn't make the flight."
Pros: "I liked the crew personnel"
Cons: "I didn't like food"
Cons: "Had to pay to check in one nag"
Pros: "Comfortable flight, good food and service."
Cons: "Check-in is bit tedious and the kiosk didn't work properly. Flight was delayed due to some incidents but they are not airlines' fault.."
Pros: "The crew was great. The seats were ok."
Cons: "Check in was very, very slow, for some reason."
Pros: "I got the meal of my choice. Excellent attention and check in experience was smooth and quick"
Pros: "We made our transfer"
Cons: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"
Pros: "This was my first international flight, and also first on Lufthansa, and I was thoroughly impressed. We traveled with another couple who've flown internationally multiple times, but this was their first Lufthansa flight as well, and they said it's the best they'd had. The crew were all excellent, friendly, and accommodating. There was plenty of entertainment options, refreshments, and snacks. The food was very good-much better than I'd expected. I appreciated that there were pillows, blankets, and headphones readily available as well. I'll try to fly Lufthansa every chance I get when flying internationally."
Pros: "Boarding process was efficient. Staff on the plane were very courteous."
Cons: "Your Economy seats are TOO SMALL! I'm 6-foot-4. It was physically PAINFUL to sit in the seats. My legs kept falling asleep and cramping up because I literally can't fit in your seats. Stop trying to squeeze every bloody dime you can out of a plane and add some more space in the seats. Passengers paying over a $1500 for 12-hour flights deserve to be treated better! That was horrible and bordering abusive!"
Pros: "See above"
Cons: "See above"
Cons: "The seat that I paid for was taken from me by Lufthansa without explanation or a refund."
Pros: "Everything was good , on time and without problems."
Cons: "No entertaiment"
Pros: "Upgrade because of delay, escort to airplane, baggage service"
Pros: "A little unhappy looking stewardesses but politely professional."
Cons: "Greek managers who hate Macedonian flyers. On purpose he took our carry-on bags for check-in when I said that I had things that can be broken inside. Both bags were bellow 8 kg and we ware family of 3. Our bags were approved by Luftansa on check-in an we have them as carry-on bags from SFO. Two precious trophies was broken because of this. He did this when he saw our Macedonian passport although first the Luftansa lady said bags are ok. I will never fly with Agean Luftansa ever again."
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Pros: "The sear was messy they didn't clean it it was full of pieces of bread."
Cons: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Cons: "Our request for vegetarian meals got lost after a glight was cancelled."
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Pros: "Late departure, dirty, staff not friendly."
Cons: "The craft is a bit old. Harsh landing."
Cons: "There was no entertainment available."
Pros: "On time, no hassle."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Pros: "Intranet wifi meant I could watch entertainment on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Cons: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Cons: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Cons: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "nice drink selection on board flights"
Cons: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Cons: "Waited a while before take off."
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"
Cons: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Pros: "The inflight service"
Cons: "The 3 hours delay"
Pros: "The food, the service and everything else is fine, quite good."
Cons: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Pros: "Good service at gate and on board"
Cons: "My baggage was broken"
Pros: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
Cons: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "Pretty decent"
Cons: "Not much"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Cons: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Pros: "No delays, service with a smile"
Cons: "Nothing to report."
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pros: "The crew was friendly."
Cons: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Pros: "Quick flight"
Cons: "Bad delay, long security line there"
Pros: "Crew very good nice fligth too"
Pros: "I liked that pillows, blankets and headphones were provided."
Cons: "Boarding was a cluster (mainly because the lines were unorganized)."
Cons: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"
Pros: "Not much"
Cons: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Pros: "The flight was smooth, and the crew very friendly."
Cons: "The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack."
Cons: "Watch out for the extra fees and restrictions. We booked a flight knowing that we weren’t allowed a free carryon. We didn’t know the cost for one checked bag was $120!"
Pros: "Flight was on time, crew friendly on airport and flight. Plane was clean and sits were ok."
Cons: "The food could have been better."
Pros: "the crew did really made sure we had what we needed."
Cons: "Should have made an announcement that the 3g cellular coverage was turned on. Went on in the middle of the flight and had no idea. My phone was in the overhead bin and I thought it was off. When I landed I had an outrageous fee. Should be given a choice to use it or not."
Pros: "Entertainment was fine"
Cons: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"
Cons: "Not over selling the flight and making passengers stay over night. I would have loved to be home as planned"
Cons: "Not over selling the flight so passengers can make it home as they plan"
Pros: "Flight was more spacious on the way back to Boston"
Pros: "Would appreciate a voucher for how bad the Flight was. Seriously UAL is using a plane last built in 2004? UAL only cares about taking people’s money not a wonderful flying experience!!!"
Pros: "The overall experience was great"
Cons: "It was indeed a good experience"
Cons: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"
Pros: "on time, food"
Cons: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Pros: "seat comfortable, crew , quietly professional"
Cons: "larger leg room"
Pros: "TAP airline didn’t charge me for a checked bag on my flight to Lisbon. On the way back to Rome I was met with blank faces and no options. They demanded the extra $70 for a checked bag. On my way to Rome, a group of students were yelling and crawling all over the seats and blocking the aisle. Worst"
Cons: "Full airline policies up front."
Pros: "The staff were somewhat helpful, and fairly friendly"
Cons: "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."
Pros: "Big plane. Breakfast snack was a nice surprise, didn’t expect that on an intra-European flight"
Cons: "Boarding started a bit late, didn’t like the bussing on the airport. Entertainment minimal (then again, it was an intra-European flight ...)"
Cons: "flight was delayed. ended up missing our flight from newark home."
Pros: "I liked the foot rests and leg room. The gluten-free meal was wonderful."
Cons: "Although I had a delicious gluten-free dinner roll with the main meal, I was served a soggy rice cracker for breakfast. Why not another roll?"
Pros: "Food was ok"
Cons: "The customer service I received was horrible horrible horrible especially from the check in counter the were very rude . After booking my flight on kayak I called TAP customer service just to make sure that everything was fine .I asked them about luggage they said I had 2 free and a carry on when I got to the airport said I had to pay for the 2 i said no told them that i called TAP they didn't wanna hear it i asked for the manager she I am the manager and you bought a discounted ticket and there's no luggage with this ticket only acarry on in a mean way if you want the you have to pay $90 for each I tried to call TAP can't get through them when they finally got through them the guy confirmed that I ve called it on the records but it said now it's too late to do anything I am already at the airport that I have to pay and contact them later. I wasted good hour and a half on this and I had to pay $180. After all that at the boarding gate they announced that they will call by zone .they called especial need called frequent flyers zone A never called zone B all they said last minute was this is the final call for flight #.... and I was right in front of them and guess who were the people making the announcement yep the same people at the check in counter"
Pros: "The check in was smooth and boarding was quick"
Cons: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Cons: "The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks."
Cons: "There were no power outlets"
Pros: "Food is worst I ever had in business class in 15 years of frequent flying. Worse than even many economy classes. Worse than many shirt hauls. Service is poor. Seats are super old. Only upside: on time"
Cons: "Nothing to like here except timeliness"
Cons: "Seat comfort"
Pros: "Check in app"
Cons: "Non-reclining seats"
Cons: "Flight Washington late."
Pros: "The crew was great and very kind; the pilot informed us a couple of times of where we were and how long to the destination; we arrived 10 minutes ahed of time! A perfect flight!"
Pros: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Cons: "Filthy dirty airport, club and plane. No power in the seats to boot. Clown show. Never again see above."
Cons: "Second half of flight was very rough"
Cons: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Cons: "After we had to turn around to BOS because of a technical issue with the plane, the customer server was really unhelpful! I ended up figuring out a completely other flight, through another airline and booked myself on that flight. I worked with this Airline almost an hour to get myself on it and then it seems that it took TAP Portugal that hour PLUS SOME to suggest alternate flights to other stranded passengers."
Pros: "I don't know. We weren't able to make out flight. We booked 6 months in advance through Easyjet. Our flight time was 7:45. Sometime between then and our flight, they changed the time to 6:20 without informing us. We found out when we went to check in and our flight time was different. This caused us to miss our flight. We tried to get a refund and they denied changing anything even though we have documentation."
Cons: "We booked 6 months in advance through Easyjet. Our flight time was 7:45. Sometime between then and our flight, they changed the time to 6:20 without informing us. We found out when we went to check in and our flight time was different. This caused us to miss our flight. We tried to get a refund and they denied changing anything even though we have documentation."
Pros: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Cons: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."
Pros: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
Pros: "Crew was welcoming and service was great!"
Pros: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Pros: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Cons: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Pros: "As noted above"
Cons: "Seats service people"
Pros: "Great courteous service, great food, free wine with meals, wonderful choice of new releases of american and foreign movies (and TV Shows) for entertainement and very comfortable seats."
Pros: "The food was unexpected, but not too good. Just not my personal taste."
Cons: "The chicken."
Cons: "Luggage lost and still not delivered 3 days later. This should not happen in 2016."
Pros: "Everything ran smoothly and on time. The staff was polite."
Pros: "A stewardess named Rita warmly engaged me; when I told her I'm interested in becoming a flight attendant after college, she took the time (that she could have napped) to explain all the perks and downsides of the job, and patiently answered all my questions. I told her I'll be a day camp counselor in Istanbul for young children, she gave me extra kids toy packets from the plane for them. She wrote me a personalized itinerary to check out in Lisbon covering my nerdy and Jewish interests, and extra snacks. She made my flight a fabulous one! Also, great entertainment choices and I love the red blanket!"
Cons: "The crew was an hour late, so we left later and landed later than planned. Additionally, we weren't informed that our suitcases go to final destination. We had to wait over an hour for them to be brought to us in Lisbon. We had plans in Lisbon for Friday morning and they were all ruined. It would be helpful if Kayak or TAP Portugal informed customers where their luggage will be when we make plans to stay in Lisbon for a weekend. The USB outlet didn't work. I wasn't particularly impressed with the food, but I was in Economy so my expectations weren't high. I was disappointed there were no kosher or vegetarian/vegan options. Apparently I have to order 48 hours ahead... but this time I booked my flight less than two days before."
Airlines flying from Jacksonville to Russia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jacksonville to Russia
Masks required on board, masks provided on flights from Jacksonville to Russia
Social distancing seating
Middle seats unavailable to book on flights from Jacksonville to Russia
Testing for antibodies, testing for symptoms for flights from Jacksonville to Russia
Waiving of change fees. Search flexible flights from Jacksonville to Russia