Daily cleaning, installation of cabin HEPA filters
|April||Best time to beat the crowds with an average 24% drop in price.|
|December||Most popular time to fly with an average 24% increase in price.|
Average price round-trip
|$188||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
MAI, Kenya Airways and Garuda Indonesia have all waived their change and cancellation fees on flights from Jakarta Soekarno-Hatta Intl to Bangkok Suvarnabhumi. Confirm policies on booking site.
Thailand has restricted the entry of foreign nationals except those in the following categories:
• Diplomats, people belonging to International Organizations, or government representatives performing duties in Thailand, or who have permission from the Ministry of Foreign Affairs. •Family members of the above. •Work permit holders or those who have already been granted permission from the Thai government to work in Thailand or have the Certificate of Residence and a valid re-entry permit. •Family members of the above. •Spouses, children or parents of Thai nationals. •People seeking medical treatment in Thailand (except treatment for COVID-19), or who are caring for someone seeking medical treatment in Thailand. •International students studying in Thailand, or their parents/guardians •People with a special exemption authorized by the Prime Minister or Permanent Secretary of Ministry of Foreign Affairs. •Airline pilots and crew members with a fixed travel schedule. •Cargo transporters (must leave the country immediately after their mission is completed). •Holders of foreigners work permit (WP3) and/or BOI certificate. People in this category should contact their local Royal Thai Embassy or consulate for a permit to travel to Thailand. The Civil Aviation Authority of Thailand (CAAT) will arrange seats aboard repatriation flights for eligible passengers.
Eligible travelers wishing to travel to Thailand should apply for permission to travel via the Royal Thai Government’s online platform.
Certain categories of foreigners arriving in Thailand will be tested for COVID-19 on entry.
All travelers to Thailand are required to complete 14 days quarantine at a State Quarantine or Alternative State Quarantine (ASQ) facility.
All other info
Travelers may be required to download the Thai Chana COVID-19 tracking app on arrival in Thailand.
There are currently 117 active cases of COVID-19 diagnosed in TH and 60 deaths as of Nov 29 2020
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 3h 35m, covering a distance of 1428 miles.
There are 50 (nonstop) flights between Jakarta Soekarno-Hatta Intl and Bangkok Suvarnabhumi Airport per week, averaging 7 per day.
In the past 3 days, the cheapest one-way tickets were found on Jetstar Asia ($150) and Singapore Airlines ($272), and the lowest round-trip tickets have been found on Jetstar Asia ($234) and Singapore Airlines ($268).
Oman Air flies 10 times weekly (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday), MAI flies 10 times weekly (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday), Kenya Airways flies 8 times weekly (Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday).
For Jakarta Soekarno-Hatta Intl to Bangkok Suvarnabhumi Airport, Wednesday is the cheapest day to fly on average and Thursday is the most expensive. Flying from Bangkok Suvarnabhumi Airport back to Jakarta Soekarno-Hatta Intl, the best deals are generally found on Monday, with Sunday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Jakarta Soekarno-Hatta Intl to Bangkok Suvarnabhumi Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Bangkok Suvarnabhumi Airport from Jakarta Soekarno-Hatta Intl is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Bangkok Suvarnabhumi Airport with an airline and back to Jakarta Soekarno-Hatta Intl with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Bangkok Suvarnabhumi Airport from Jakarta Soekarno-Hatta Intl up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Cons: "A comfort kit on a ultra long haul flight goes a long way"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Cons: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Cons: "Nothing comment."
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "I like all"
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Pros: "Everything, perfect flight"
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Pros: "Movie selection was great. Food was decent. Comfort was expected"
Cons: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "great crew service. my first time flying with singapore airlines. they delivered!"
Pros: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Cons: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Pros: "The service crew served us well. They are friendly and helpful"
Cons: "Too many Indian movies"
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "Service from Singapore airlines"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Pros: "Helpful crew. Full food service!"
Pros: "The service and the flight to and from Narita Airport."
Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Pros: "Crew was super nice. Amazed at collection of Chinese movies and music. Great alcoholic beverage selection."
Cons: "Hope that there were more time to order and enjoy beverages."
Cons: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Cons: "Extremely cramped flight in regular Economy."
Pros: "Amazing plane and crew!"
Pros: "New plane"
Cons: "Food served 40 min after special meals"
Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Cons: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Food was excellent, timely departure and arrival"
Cons: "Crew was not as friendly as I'm used to."
Cons: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Pros: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Cons: "I'm good with everything as there was really no down side"
Pros: "loved the hot towels and the entertainment provided"
Pros: "Comfortable seats"
Cons: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Pros: "Crew is professional"
Cons: "The interior in the air craft need seriously to be refreshed."
Pros: "Flight was just 10 minutes late so not bad. Smooth flight with courteous flight crew and attractive flight attendants. Great choice of in flight films. Watched 2!"
Pros: "Crews are friendly"
Cons: "Delays should be reduced"
Pros: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Cons: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Cons: "It was ok"
Pros: "The flight was in time. Boarding didn’t take long. Crew was friendly and worked fast distributing snacks for a 25-minute flight. In-flight magazine is informative and colorful."
Cons: "Phone check-in until 1 hr before departure would’ve been helpful."
Pros: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pros: "Everything was good"
Cons: "Baggage claim in Bali very slow"
Cons: "Flight was rescheduled 2 1/2 hours later at last minute, with no opportunity to reschedule to an earlier flight. I needed to catch an early morning flight from Jakarta the next morning, meaning I got only 3 hours of sleep at my hotel instead of over 5 hours."
Pros: "On time smooth flight"
Pros: "Void Jancok"
Cons: "Void Jancok"
Pros: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Cons: "There is nothing not to like."
Pros: "Fast boarding"
Cons: "Food is low quality. Nothing special."
Pros: "I LOVED the Flight Attendants' uniforms. Smile!"
Pros: "As above"
Pros: "Flight was comfortable enough. Nothing special, but got me safely to my destination. Service was good, plenty of food"
Cons: "Meals were just okay. I flew Cathway last month abd their food was better, plus they gave us hagendaz ice cream which was a major happiness booster."
Pros: "Boarding on time, efficient flight, handled well, on time at destination."
Cons: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Cons: "Plane was delayed"
Pros: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Cons: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pros: "Service and comfort during fly"
Cons: "A but delay"
Pros: "Garuda is the best"
Cons: "I like all"
Pros: "The flight crew was amazing, as always. Boarding was fast and simple. And the flight wasn't packed so there was plenty of room."
Cons: "There really wasn't anything bad. But I transferred from a Boing-777 so the smaller, older plane just didn't feel "nice". But it's only a 1hr flight so whatever."
Cons: "Indian family running around and flight attendants screaming at them to sit down. Horrible experience"
Pros: "Great experience, friendly staff, great food. (I travelled business class)."
Cons: "Boarding started late. Needed to wait quite some time in the corridor, without further explanation. Likely because of a rain leakage, but there was staff, who could have explained it."
Pros: "The crew was very friendly. The airplane was on-time, clean and comfortable. The food was delicious. There was no in-flight entertainment, but that's ok. The flight was short."
Cons: "There was no in-flight entertainment, but like I said it was ok since it was a short flight."
Pros: "Non stop"
Cons: "Delay by 2 plus hours!"
Pros: "Beautiful NEW Terminal at Jakarta!, but Plenty of food outlets. Waiting areas are very large and accommodating. Security area is large and extremely efficient in processing passengers. Security personnel were friendly."
Cons: "Due to the enormous inside volume it is impossible to maintain a pleasant air temperature. It's nearly impossible to hear any announcements due to the extremely poor acoustics. The large open spaces and ceramic tile floors aren't conducive to hearing anything! No announcement to the departure time as we were already 20 minutes past the established boarding time as indicated on the boarding pass. I was sitting quite close to the check-in counter and was able to decipher that the boarding process was going to happen soon, so I took a position in the line without any announcement."
Pros: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Pros: "The quality of the food was truly outstanding. A personal chef on board - very happy to vary the food to get it just right, Also to suggest an alternative. I asked for something with a little spice. The flight attendent suggest one dish but then discussing it with the chef he suggested alterning another. Presentation expectional."
Cons: "The cabin is good but the style is a little old fashioned compared to other airlines - although the cabin wasn’t tattty. In the same way that Emirates is really old fashioned to westerners eyes."
Pros: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Pros: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Cons: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Cons: "Staffs separate seat from parent and kids. Crazy."
Pros: "Food, flight, service, entertainment, free checked bag"
Pros: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Pros: "Friendly flight attendants with good food. The arrival time was scheduled, no delay."
Cons: "Departure gate changed over boarding time. The waiting gate was hot"
Cons: "Meals was iffy"
Pros: "The crew are polite."
Cons: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Pros: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Cons: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Pros: "The staff, on time departure and everything was friendly."
Cons: "Jet Airways (partner company on flight) waited 5 days before putting my lost bag through customs on arrival in India and made me wait 3 hours, after the 5 days, to receive it. They gave no explanation, no apology, and actually sent an employee from another company to deliver my bag after I had waited that long."
Pros: "The flight from strong was delayed by 2.5 hours due to a technical problem. In spite of this delay Garuda made sure I made my connection in Makassar and my luggage also made the connection."
Cons: "Being a Westerner, a lighter choice for food might have been nice. Perhaps just fruit and vegetables would have been good. Also since i had three flights being served a heavy meal on each flight was more than I needed."
Pros: "Professional and Excellent Customer Service"
Pros: "I was surprised to get a snack on a 30 minute flight ! Very good. Crew and service was great !"
Cons: "The boarding process could be more organized - maybe starting with the back of the plane first."
Pros: "Cabin Crew is friendly and professional"
Pros: "Wonderful service"
Pros: "the only website that i issued my Garuda ticket through it"
Cons: "they didin't send me the ticket same day .. i was so worry ."
Pros: "The flight was comfortable and surprising the seats were spacious as compared to other 5-star airlines. For the price, there is simply no reason to fly on a budget airline any longer."
Cons: "The food and drinks selection could've been better."
Pros: "The flight boarded and departed close to schedule and arrived on time. Although no frills, the staff quietly performed their tasks and made the experience a pleasant one."
Cons: "The headphones were really low quality making it hard to enjoy the onboard movies and entertainment."
Cons: "The extra leg room seat I purchased was not as advertised. There was a row in front of it not show on the web diagram."
Cons: "Seats were teeny"
Pros: "Very attentive, friendly and multi-lingual crew. Everything was on time. Food was very good. Excellent."
Cons: "No landing form!!"
Pros: "Nice flight attendants."
Cons: "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
Pros: "The crew were amazing and attentive."
Cons: "Arriving on time"
Pros: "The crew were busy but very attentive"
Cons: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
Pros: "BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ."
Cons: "The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning."
Cons: "The plane delay for 3 time"
Cons: "Need to have wifi on all their flights"
Pros: "Seating space for short people..not average height people"
Cons: "Wider space for seats"
Pros: "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
Cons: "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
Cons: "The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation."
Pros: "Very professional"
Pros: "So nice, smile everytime, clear information and direction"
Cons: "I really hope they will serve wine or liquor but that is okay"
Pros: "Food was good, comfy seats. Nice crew."
Pros: "Very civilized flight from start to finish."
Pros: "The flight is on time"
Cons: "Immigration waiting time is long"
Pros: "Good food"
Pros: "Boarding on time"
Cons: "Food was not fresh. Some crews could not understand English well"
Pros: "Uneventful but good. Lots of new movies"
Cons: "Seats to small! Food subpar! I’ll stick with Korean Air in future!"
Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"
Pros: "On time"
Cons: "Cathay not the "cut above" it once was."
Pros: "I did get an upgrade and saw a pleasant movie"
Cons: "There were no immigration forms on board. When I asked for one, the hostess said there had been an announcent Mayybe there was one in mandarin but certainly not in english. A senior hostess cam later to apologize zaying the reason was that there were new forns since 1 Dec when leaving the plane, everyone was given old forms! All very unptofessional..."
Pros: "Very quaint and hour flight went by pretty fast"
Cons: "Electric outlets did not work on chairs"
Pros: "The movie"
Cons: "More than 1 hr delay. I had ordered kosher food. They came to show it but it never appeared later. I complained and they broight it: the starter was frozen solid. Eventually i had a fish plate. Not too bad..."
Pros: "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"
Cons: "Food ,service , aircraft"
Cons: "We missed our connection because Cathay was delayed. They booked us in a nice hotel in Hong Kong but failed to reimburse us for food as promised. In fact, no one was able to prove us with proper information on how to handle refunds. The next flight was late over an hour. No reason provided. Overall, no one knows what's up and any inconveniences are the customer's problem to deal with."
Pros: "Movie selection was fantastic!"
Pros: "Smooth operator"
Pros: "More space between seats"
Cons: "Little to no vegetarian option"
Pros: "The check in staff were only doing their job, by insisting that I had an onward ticket before they checked me in, as per Thai immigration ruling. Otherwise, if I did not have an onward ticket, they stated they could not check me in, and would refund my ticket. The problem is there are many ways of travelling out of Thailand, and I frequently visit Cambodia and Thailand via bus. How could I produce a bus ticket which I usually buy only a week before departure?"
Cons: "That was a bit of a rude shock, as I had never encountered such obstacles before, and most fortunately I did indeed have a reservation for a BKK-GVA ticket, or I would have been refused boarding. Apparently the Thai immigration authorities have a condition for Swiss citizens to possess an onward ticket before they can enter Thailand, but this is the first time an airline has applied this as strictly, and has been as insistent, as Cathay Pacific. I have been in & out of BKK hundreds of times, and this is the first time ever an airline has applied this rule to the letter. So, bottom line, never again will I fly Cathay Pacific."
Pros: "The crew was very cordial and respectful.We spilled our water on the seat and they quickly helped us to clean it up without any fuss or accusation."
Cons: "The food did not smell delicious. My son was already feeling quite ill from the previous trip and could not eat."
Pros: "Amazing service and food"
Cons: "Little cramped bit not bad"
Pros: "Behaviour of flight crew, punctual arrival,food and departure.Great prices. Nice support from ground staff during lengthy queues at Kolkata immigration.Thanks!"
Cons: "Nothing much ! Restriction of cabin baggage to 7 kilograms for passengers on very long routes ( Kolkata ,HongKong to Boston and San Juan in my case) and being asked to weigh all cabin baggages and check in a cabin baggage of 9 Kilos."
Pros: "All but did not eat"
Pros: "most of the crew was fine but..."
Cons: "one crazy crew member started banging on the restroom door and would not stop until I opened the door. ... simply because the pilot was telling us the weather in HK. So rude. Will definitely select another airline next time."
Pros: "Cathay Pacific has the most attentive flight attendants of any airline on the planet. We had a tight connection in Hong Kong. They accommodated us, by having us move up to Business Class just before landing so that we could get off the plane first. We made our connection without any problem."
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Pros: "Every thing was ok but no snack"
Cons: "Water and soft drink are important for every one shold serve every half an hour"
Pros: "Everything went very well with the very good service of Cathy Pacific."
Cons: "Maybe a map of document control areas."
Pros: "The crews on Cathay Pacific set the standard by which all airlines could learn. Experienced, professional, helpful and courteous. Gentle with the elderly, going the extra mile to make them comfortable. No bickering between flight attendants, they work as a team and made my first time experience flying into another country enjoyable."
Cons: "Most airline food is awful. It is what it is. The fruit appears to be frozen and just thawing making it a bit tasteless. However, it is better than most while traveling within the USA."
Pros: "The crew did fine and the food was OK."
Cons: "There was almost no information about what was happening with the delays. You need to do a better job of disseminating information. The food voucher was nice but it was all word of mouth among the passengers. To have a 5 hour delay is tough. You should have better charging facilities at your gates. You could only stand and charge and the plugs were all Hong Kong/English specific. Nothing universal about those plugs. I had to borrow an adapter to charge my laptop during the delay. The spicy fish dish tasted like it had been fouled during the delay. I like spicy fish generally but this tasted tainted."
Pros: "Food was good. Crew were very nice and supportive."
Cons: "Nothing to complain."
Pros: "Cabin layout 1-2-1 , comfort in the seats, privacy , attentive service , choice of food caress for we tenets also , wines selection"
Cons: "Since I found all to my liking there is nothing I could comment about ."
Cons: "I couldn’t recline my seat. Something should be done."
Pros: "service and food"
Cons: "Late with no explanation and no communication just late to load. Late to depart. Late late late"
Pros: "I liked that it was comfortable and they had good movies."
Cons: "The food can be a little better"
Cons: "Forget trying to get through Manila airport. The transfer process is worst in the world. Terminal 1 to 2 takes 2 hrs min."
Cons: "E mail up dates of change of gates or times."
Cons: "The new boarding gate could have been made clearer. But it was a great flight. Great entertainment. 144 movies to choose from. Great."
Pros: "It was a very good flight and on time. The food was very authentic and tasty!"
Cons: "The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather."
Pros: "Crew was nice!"
Cons: "The beef with rice meal tasted weird."
Pros: "Completing the trip"
Cons: "Timeliness of the boarding process"
Pros: "Crew was great. Kept the wine flowing"
Pros: "The plane was on time"
Pros: "Flight was relatively smooth. Take-off and landing likewise."
Cons: "The barbecue chicken supposedly from Aristocrat was served with hardly any sauce so it was dry and needless to say, disappointing..I just ate it just to fill up my stomach. I was looking for the music selections in the inflight magazine to help me choose the station but didn't see anything listed. The aisle of the Airbus 320 is quite narrow so it is difficult to pass the aisle w/out bumping into seats."
Pros: "Flight took off early landed early"
Cons: "The seats obviously and the nead trolley dolly was quite rude she spoke about me to another passenger like i wasnt tgere"
Cons: "Landing lan"
Pros: "American carriers should take note and work to improve passenger comfort and experience."
Cons: "A better entertainment system would be nice."
Pros: "I thought all taxes already included . then they asked me to pay the travel tax...peso 1620."
Cons: "Include the travel tax or watn clients the tickets included all taxes except the Philippine Travel Tax for tesidents of Philippines."
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "Very nice crew. They were quiet efficient and very nice . Food was delivered quickly and was the usual airline quality food."
Cons: "We waited almost 30 minutes at the gate after the door closed. Then we waited on the tarmac for another 20 minutes. We taxied out and waited some more. No entertainment options to pass the time. Finally got clearance and took off."
Cons: "Chairs for emergency exit row are cramped. Delayed a hour with no explination."
Cons: "I booked the more expensive route through manila to Bangkok to maximize my time there but due to the delay I spent more money and got less time for the 1 day I had in Bangkok before connecting the next day. The airline offered me nothing, not even a meal to compensate for the inconvenience. The problem was mechanical, not weather. MNL is also an uncomfortable airport for layovers. Never agai. Sign Philippine Airlines!"
Pros: "Smiling crew"
Cons: "Boarding guidelines shoul be enforced more"
Pros: "Air hostesses very helpful and polite"
Cons: "No entertainment"
Pros: "The food"
Cons: "Very rude employees"
Pros: "arrived early"
Cons: "1. i was unable to check-in online. PAL now only allows online check-in on fares bought on PAL website 2. gate was changed, i did Not receive notification via email nor PAL app. 3. Boarding was a little disorganized, it was hard to hear the gate crew, 4. not enough new streaming movie options 5. the meal was only warm 6. long wait at baggage claim"
Pros: "Once the aircraft left the gate and started taxiing, it did the job. The crew also did their jobs. Nothing remarkable. Passengers were few, so everyone could relax better."
Cons: "One day in advance, an e-mail announced that the flight would be delayed by 1 h 10 mn. Once at the airport, the delay was increased. by 35 minutes. Yet, at the airport and on the aircraft, the only explanation given was the overplayed refrain "Due to late arrival of the aircraft..." PLEASE, stop kidding us. Bad management is not the same as "late arrival". At 3 AM everybody was on board. No other arriving or departing aircraft in that CGK airport at that ungodly time. The pilot mumbled something about loading cargo. We sat an extra 50 minutes before taking off. This airplane has no screen of any kind in Economy. There were posters and a booklet describing the possibilities of entertainment. Again, who is kidding whom? Before going bankrupt, the old Philippines Air Lines used the acronym P.A.L. And everyone read: "Planes Always Late". The acronym is gone, but the delays are back, for sure. I am sorry that I did not go on a low cost flight."
Pros: "the plane landing without feeling it"
Cons: "good flight"
Pros: "There was a lot of entertainment choices and then food was good."
Pros: "Everything was good."
Cons: "Some times allow more Kg of Baggage."
Cons: "Seats are too close together in economy for anyone over 5 foot ten inches."
Pros: "Flight left on time arrived early, bags were fast getting to the carousel. A good flight no hassles or dramas."
Cons: "Everything was great"
Pros: "Nothing..... I guess once the plane arrived, things worked normally"
Cons: "8 hour delay"
Cons: "No entertainment, small small seating space especially for tall passengers, flight crew who keep talking and gossiping out loud during the flight."
Pros: "Like the MYPAL but should have USB to help charge phone / tablet while watching on ALL planes."
Cons: "For having you own airport should have better shops and stalls for people waiting and lingering. There are no healthy options, fresh food, good coffee/tea. Please improve services offered at your head quartered terminal. Even the souvenirs available is very limited and over priced."
Cons: "The flight was delay for 3hours,the airline did not give us any updates during the delay,also nothing was offered to us(customers) in return for their delay."
Cons: "need better control in boarding...passengers that were called to board at the very beginning couldn't get to the front of the line because everybody is already in line. Need to advise passengers that boarding is based on seating assignments and enforce it."
Cons: "Both flights, first from Guam and then to Bangkok were MISERABLY HOT. I thought the first flight was a fluke but after the second flight, I knew it's just your airplanes. Terrible. Won't book again."
Cons: "I missed it because of the first flight delay"
Cons: "Terminal 2 Manila is really going down the drain check in one row, immigration endless inside depart only one toilet to s eve a totally overcrowded check in Zone, not sure who the genius is deciding to close down additional toilets on one of the most busy travel days"
Cons: "Perfect flight"
Pros: "Very friendly, professional staff. Far superior service to US-based airlines."
Pros: "Nothing than stands out from the ordinary it's all very average."
Cons: "No entertainment no charging facility. Bland food without flavour Worst airport I have ever used."
Pros: "Budget airlines that flies through Manila."
Cons: "I was not allowed to carry on my guitar, despite it being short enough and there being plenty of room in the overhead bins. I was told that this is the official policy, but there is nothing written on the website about a no carry-on-guitar policy or in the emails for my e-ticket. If I had known, I would have come prepared or flown another airline."
Cons: "Traffic getting to the airport. Advice to others is allow plenty of time getting into manila"
Pros: "Philappo all very nice"
Cons: "nothing i didnt like"
Pros: "It was cheap. The seats were ok. Flight attendant made me a special vegetarian tray, really appreciated that."
Cons: "Very no frills. Very old airplane. Only 1 tv screen in the front of the airplane, no individual tvs. Bathroom got very dirty by the end of the flight, trash bin overflowing. Food was inedible."
Pros: "flight was on time, good service"
Cons: "check in to get boarding passes is very poor. had to go to sales office to get voucher then go to check-in counter to get boarding pass and check luggage"
Pros: "Nothing stood out"
Cons: "No entertainment, flight attendants not very friendly"
Cons: "Nothing really"
Pros: "Excellent value"
Cons: "Less adders to the base fare"
Pros: "Good for a budget airline"
Pros: "Nice flight. On time. Nice crew."
Cons: "No entertainment."
Pros: "Pleasant flight. Did not have any food but there were many options."
Cons: "Having some sort of on board entertainment would have been nice. The A320 had none."
Cons: "3 hour delay without s good explanation....after arrival in Bangkok wait 30 minutes before leaving aircraft....madness..."
Pros: "On time. Crew nice and polite."
Cons: "Seats are comfortable but seat speace not so comforz"
Pros: "Quick boarding"
Cons: "No leg room what so ever. They charge you for water and snacks. A two hour flight from Singapore to Bangkok and no water, nothing. It makes you realize just how little they value you as a customer, you’re just a way to make extra money. A one hour flight on Thai Smile and I got more leg room, water, a sandwich and a desert."
Pros: "Getting off the plane."
Cons: "Can't believe I paid $4 for a bottle of water after buying a ticket, paying extra for checked bags, and had to sit on the tarmac for 45 minutes waiting to take off."
Cons: "you have to buy water ....fiirst airline i have seen not to give water for free"
Cons: "2.5 hour delay. Not much legroom but that is too be expected."
Cons: "Their website didn't work when I tried to pay in advance for the baggage and seat assignment. I tried more than 20 times, from two devices, two browsers from my laptop, with two different credit cards, wasting huge amounts of time. Then they had the nerve to still charge the offline service charge for paying at the airport despite my clear description of all the time and effort I had spent on their miserable website. And they only accepted cash which required an extra ATM trip."
Cons: "Intolerant check in desk attitude. cheated for luggage fee of 50 USD."
Pros: "Timely and professional crew."
Cons: "Seats too tight. Have to pay for beverages or water."
Cons: "Staff helping with check-in did not feel very qualified"
Pros: "Check in good"
Cons: "Tread passenger like live stock"
Pros: "The cost was efficient."
Cons: "The food is terrible and overpriced."
Pros: "Our check in agent was efficient, fast and friendly - that's the best thing about this flight. There was no entertainment provided on our short flight, nor did we buy a meal, so those answers are meant to be a "not applicable "."
Cons: "Takeoff delayed by 40 minutes Web checkin not recognized, they had to PRINT a boarding pass!!!!"
Cons: "Delayed because of too many planes on the tarmac, no updates whatsoever to give a sense of time and ability to make it to my connecting flight. DIRTY, tray table smeared with food sauces."
Pros: "Flight on time and help was very good"
Pros: "Because it is convenient , not too crowded , good service , professionall Pilot and crew . Always on time , always sit in First Class seat in Row One , many choices of destination and flight schedul. As I said my own Private Jet and the Chepest cost possible ."
Pros: "On time, great cabin crew and clean aircraft. Smooth flight."
Cons: "Checkin at the SIN airport is dysfunctional. Especially for the hub city of Singapore. Go various places and to pay for a bag the only had one person at the service desk. There was a long line of people going to various places with various issues and they only staffed the service desk with one person. Consitently that person has always been rude and non emotional. JetStar either needs to replace those staff are double if not triple the help at the service desk."
Pros: "The price until we had to pay high prices for luggage."
Cons: "It is a budget airline and it was transportation. It would have been nice to have some leg room, but I did't pay for any of that."
Cons: "Their 7kg TOTAL allowance for bags is RIDICULOUS. Only airline I have traveled with that enforces this so unfairly on a flight that wasn't even as low cost as they advertised. Not even the cheapest european airlines like Ryanair or the asian ones like Airasia become so pushy on this. I was forced to pay $40 for a carry on bag because of an annoying security officer who didn't even worked for Jetstar while I was going through security. What's the security risk there? On top of that to my surprise I saw people on my flight carrying 2 or more bags with evident overweight according to this unfair policy. So the rule is random and note applied evenly. Be careful if flying with them. Besides, the aircraft was cheap, uncomfortable and unpleasant."
Pros: "Everything went well. The crew was friendly and the flight flew on time."
Cons: "You must pay attention on what kind of ticket you bought, because some kinds have no baggage included to drop, so you must pay extra money to be allowed to do so (and it's really expensive if you do it last hour at the counter)."
Cons: "I tried to book luggage online but it didn't let me do it. I ended up having to shelve out more money at the airport. It is hilarious that the luggage cost more than the airline tickets. The airline staff at the counter laughed and asked me why didn't I do it online? Well I tried and I kept on crashing on their website."
Cons: "Your flight attendants were very distant. Most of them did not smile or say hello. They tried very hard not to make eye contact. The women where very beautiful and well groomed, but their spirit was ice cold. Air Asia and Bangkok Air all have better flight attendants."
Pros: "Uneventful flight, comfortable for sleeping for an early morning flight"
Cons: "Check in was busy and disorganized. Expensive luggage charge"
Pros: "Excellent for short flight, good fare price,safe flight"
Cons: "I booked a flight from SG to TLV via BKK. Jet star was my first flight. the confirmation mail had one booking number that wasnt JetStar. i coulnt use online check-in."
Pros: "Gteat service great experience"
Cons: "The small size for seating"
Cons: "Late departure"
Pros: "great airline, short flight, fast boarding. overall good."
Pros: "That we landed safely and it only was two hours of tiny seat torture."
Cons: "The seat was different as they changed the plane, the hidden check luggage costs in airport, limited to 15kg. No way to pay fixed bag costs, friend booked bag online for much cheaper and for 20kg, in person they charged me $60 for 15kg. The seats were super small and uncomfortable, no drinks were served, not even water was served."
Pros: "Food choixes, terminal of Changi"
Cons: "Little legroom"
Cons: "Seat too cramp! Hahahaha Overall is still great!"
Pros: "Had to pay $60 to check luggage after they said it was fine and when left the counter going to gate someone stopped me and made me return to the counter and pay. Very inconvenient to be told everything is fine then someone stopped you to return and pay looking like you did something wrong...very unattractive and would not fly this airline again."
Cons: "Would rather pay more for a good airline who will be ok with my cabin luggage than for a less inexpensive airline who makes me feel like a criminal and have to pay extra for luggage."
Cons: "No coffee without paying"
Cons: "I have booked with Delta, ANA, Kuwait Air, Air Asia and Philipines Airline and none needed to see physical credit card. My girlfriend was not able to join me because of this unreasonable request. I offered to send copy of card with passport but they would not help. I have put a dispute with credit card as they would not let her on plane."
Pros: "Everything just as planned. Perfect, thanks"
Cons: "I don't have any issues,"
Cons: "My luggage arrived fine but the person I was flying with did not receive her luggage in Bangkok and has still not received it. This interfears with our travel plans and forces us to spend extra time and money waiting in Bangkok for her luggage to be found. Rather annoying"
Pros: "I liked the idea of potentially going to Bangkok."
Cons: "I ordered Kayak / JetStar's flight insurance and failed to read the fine print. I was unable to take the flight due to shifting employment. Even after paying all that money to be covered in case of cancellation, they didn't allow me to cancel the flight. Therefore, the flight was poor because I wasn't on it. Bangkok would have been nice..."
Pros: "My flight was delay for 10 hours I bought different flight and pay $500 for extra night Because my religious I told him I can't fly on saterday And I force to stay the weekend in Singapore On my expenses"
Pros: "Crew seemed fine...but imparted only partial information relative as to why we had a long delay as well as deploying for an alleged sweep because 1 passage decided not to travel on this flight."
Cons: "Delays and deploying prior to flying to BKK. I sincerely hope that some sanctions are placed against the passage who caused a longer delay and inconvenienced almost 200 other people."
Cons: "Luggage charge for two small bags was over 1 million rupiah!!! It was an outrageous and unfair charge. I purchased luggage allowance online via another website I purchased luggage allowance online via another website. But it did not get recorded on just are. & I have to pay enormous amounts for my luggage. I would rather fly full service airlines next time."
Pros: "This is the worst airline. Customer service is bad. The seats are very tight. Planes are dingy and dirty. Good luck. Next time I'll pay twice as much and go to any other airline. I fly frequently and o know what somewhat decent standards are. This airline is way below it."
Cons: "After standing in line for 10 minutes I wasn't able to print out my 'automated' baggage tag. Then I was told I needed to pay for one? Oh is that so? Would have been nice to let me know that ahead of time rather than waste time standing in line. The kiosk didn't even give me an option to do that. The attendant didn't even understand that and then eventually had me stand in another line. Great. That's another 20 minutes. Then they proceed to ask me who much my bag weighed. Isn't that why you have scales but not where you buy the baggage ticket???"
Pros: "Everything about the airlines was wonderful."
Cons: "I do not have any complains."
Airlines flying from Jakarta Soekarno-Hatta Intl to Bangkok Suvarnabhumi have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights