No frills airline with minimal leg room and no entertainment
The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag
toilets could be cleaned more frequently, everything else was pretty good.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
The crew was very courteous and professional. the flight is relatively clean and comfortable.
SQ service is great as always. However, the food quality seems to have gotten a lot worse recently.
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
We were not given option for meals since they ran out of the other option but good thing the remaining options tasted great.
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
I always love to travel with Garuda. Staff are great. On time. Efficient. food and drinks plentiful. pillow and blanket. But there were no live demonstrations of safety. I honestly have no idea where my life jacket is. On the way to Bali we werw not made to put on seat belts , although we were on the way back. What I hated this time was the waking of passengers after 2 hours for breakfast when it was still dark. Not sure if i will travel back to Aus on that flight again . Being welcomed with a breakfast 2 hours after shutting my eyes in the dark was Horrible and left me jet lagged after only a short flight.
Very pleased. Very professional and organized. Very clean aircraft. Efficient boarding and even a snack.
Would not fly again. Everything is sub par. Honestly not worth the price we paid. Would have rather flown Jetstar and saved the money.
Friendly flight attendants, Did not care for the food. My headphones did not work because of a faulty jack at my seat.
Entertainment was poor at best. Very old movies and tv show and not really good ones .
The planes are getting quite old, the staff are quite ok good ok thanks Garuda
I liked most things except the cabin was way too cold for most of the journey. I prepared by putting on long pants, shirt, jumper, shoes and socks. Still cold!
It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.
For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!
Good, ontime performance...hard products is somewhat out of date
The crews were very professional and courteous. Pleasant flight and thank you!
They wouldn't let me on the plane. The 3rd party apparently didn't pay for the tickets properly?
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
We are row 11, when the crew came to us, only one meal choice was available.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
Direct flight to BALI was good and convenient. Improvement suggestions - provide complimentary water
50 minutes delay on boarding,but overall delay time almost 2 hours on arrival.
I specifically searched for flight with checkin bags. Airfare assist website still sold tickets without check in bags and I had to pay 3 times more for my bad. Worst experience ever with untrained staff and haphazard boarding
As a frequent flyer, I was impressed with the smooth take off.
No frills means no frills... I just got on the plane and flew. That's all. Nothing more and nothing less. Or I did buy some water, they took cash only! LOL
First the flight delayed 1 hour ND then when we suppose to landing the pilot decided not to land at the chiang Mai Airport but the chiang rai airport
We were upgraded to better seats. No entertainment. Food mediocre
Flight was half an hour delayed and gate was changed only once but not very far. Weather was good so smooth flight. So all in all was a good flight on a Sunday.
Boarding was on time and orderly. Crew was efficient. Departure as scheduled. I did not order food.
The overall flight was okay. Aircraft was a bit run down like the toilets, seat and table. The worse was checking in and boarding. They had no priority for people with children (young infants and babies included) even when we requested. Unhelpful staff.
Flight was booked with a hacked credit card and flyer was allowed to board despite airline being advised. Shameful behaviour.
I did not book or take this flight. This was a fraudulent credit card purchase using my (now cancelled) card. Air Asia was advised that this was a fraudulent booking a week before the flight. If this service was allowed AirAsia is contributing to credit fraud. If they didn’t take that seriously how serious are they about protecting your details?
Due to very heavy rain in Jakarta which caused bad floods on the highways the captain kindly delayed the departure to allow many passengers to reach the plane with almost 2 hours delay. Otherwise the flight was smooth and uneventful. I was disappointed that given the long delays the passengers were not even treated to a free bottle of water. I had to buy a packet of salted peanuts and bottle of water since I missed lunch.
They don t offer even a glass of water need to buy a drink if you are tursty they can save money and timeby cancel the food offer for 1 hr fly both fly nobody buy and try sale on boad thinkthe we can buyduty free store
Compared with other LCC, Air Asia is a lot better
AirAsia is running a bait scam by listing a lot of flights to get as much booking as possible but ending up merging the flights to fill the seat. They will change the schedule as much as they would like. Just beware when booking their flights and if you are tight on schedule. Prepare to be disappointed.
