Daily cleaning, installation of cabin HEPA filters on flights from Jakarta to California
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 18h 35m
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
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B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
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Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
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Scores according to KAYAK customer reviews
Cons: "Needs more variety of movies"
Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Pros: "Very friendly and accommodating crew."
Pros: "Professional and friendly crew"
Cons: "Food quality from Jakarta is bad"
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Pros: "Good service"
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"
Pros: "Friendly, clean. Great movie selection."
Cons: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Pros: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Cons: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Pros: "Great service."
Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Pros: "Everything. Was just outstanding."
Cons: "No complaints"
Pros: "the staff"
Pros: "As usual A1 service all the way!"
Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Cons: "Seat was too hard"
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Pros: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."
Cons: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "Everything was perfect! Thank you for a great experience!"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
Pros: "I am all right for travelling by Japan airlines this trips to Taipei. My hometown."
Pros: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Cons: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Pros: "Arrived on time"
Cons: "Slow check in at the airport"
Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"
Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"
Pros: "Good service and selection of movies.Boarding is orderly. Crew very courteous. . We have been flying JAL for a few times and never regret"
Cons: "Boeing 777 is not as attractive as the new 787.e.g. Ambient lighting, cabin noise control etc., are far more superior in the 787"
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
Pros: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Cons: "seats need a bit more padding"
Pros: "The service was excellent and the food was awesome as always!"
Pros: "the crews were very professional and caring. the food was the best of all so far"
Cons: "the only thing was this flight was delayed and we missed the flight at LAX, but JAL reserved a hotel room near by for us so that we were able to refresh ourselves and relax till the next flight. thank you JAL!"
Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pros: "Clean and comfortable."
Cons: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."
Pros: "The people, let's be honest, the Japanese just have a genuine humble way about them, where they actually derive pleasure from providing quality service. In short, they are better human beings, and having a flight with them taking care of me, is a sort of heaven"
Cons: "Food quality."
Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"
Pros: "It was perfect!"
Pros: "Service N crew n entertainment."
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Cons: "Screen was small and movies start at certain times."
Pros: "Amazing service"
Pros: "Time is good."
Cons: "With long flight these two are a must ! Food is very limited and needs to have more movies."
Pros: "Attentive crew !"
Cons: "add low carb meal option please!"
Pros: "Speeding of departure after boarding"
Cons: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Pros: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Cons: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Pros: "Entertainment offerings were good."
Cons: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Pros: "Food was good"
Cons: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Pros: "Great experience overall"
Cons: "All was 100%! Thanks!"
Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Flight attendants were very nice"
Cons: "Movies on board need upgrade"
Pros: "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
Cons: "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."
Pros: "The 787 was awesome. Very comfortable. Great staff and service."
Pros: "The service...the food...the entertainmrnt....tq tq tq"
Pros: "The food, choices of entertainment, and the crew"
Pros: "Food tasted great, flight attendants were super nice love the food holders under the seats to rest your feet"
Cons: "Nothing really to Complain about. Selection of movies could have been a little better but it’s a Japanese airline didn’t expect a lot of American Content"
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side."
Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Cons: "Not enough space to put my luggages"
Cons: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Pros: "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
Cons: "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
Pros: "The meals were healthy Japanese meals with lots of vegetables"
Pros: "ANA from Tokyo to Jakarta, ANA- Jakarta to Tokyo."
Pros: "Food and entertainment is great."
Cons: "Boarding process. System was down. Very strict with the bagage rule. Excessive bagage charge is very expensive, unlike Eva air"
Pros: "Food and entertainment is great."
Cons: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Pros: "The leg space and the comfortable chair"
Cons: "The crew they hardly speak English but its ok"
Pros: "Very Comfortable Equipment"
Cons: "Vegetarian food options"
Cons: "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
Cons: "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
Cons: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Pros: "stewards very polite"
Cons: "seats uncomfortable"
Cons: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Pros: "very comfy, great ground handling crew"
Pros: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Pros: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Cons: "My suitcase was "lost" in Tokyo/Narita on the way to Shanghai. Don't know what happened. Got my luggage two days later. This isn't Kayak's fault. ANA should've done something to make this right."
Pros: "Treated with respect and calmness."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "The food provided was tasteless"
Pros: "Young, pretty, and charming stewardesses. :-)"
Pros: "Very comfortable, and the crew was excellent."
Cons: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Pros: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Cons: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Pros: "Entertainment/video options were good. I was upgraded to Economy Plus, which meant significantly more legroom and more comfortable seats."
Cons: "I could not chose my seat for this flight. It was a HUGE hassle. Flew with boyfriend and we were automatically put in seats that were 20 rows apart. We could not choose our seats online, or at airport. We had to wait until we were at the boarding gates, and all of the seats were taken."
Pros: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Cons: "No personal screens, and the United flight crew seemed very impatient with me and others."
Pros: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Cons: "Better service from the crews."
Pros: "The whole Business experience on SQ"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "New aircraft"
Cons: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Pros: "Nothing special."
Cons: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Pros: "Staff was great as usual"
Cons: "Many entertainment monitors including my row of seats were stuck for a while. The “please fasten your seatbelt” was on the screen and made the monitor unusable for the first 1hr of the flight"
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Pros: "Service was excellent!"
Cons: "Change the food menu, boring with the same menu"
Cons: "Softer seats and more movies"
Cons: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Pros: "The seats were comfortable and the staff was very attendant!"
Cons: "No complaints"
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Cons: "1 hour delay of departure"
Pros: "The lunch and dinner menu was excellent"
Cons: "more bathrooms."
Pros: "The trip was horrible we have to sit separately three places."
Cons: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Pros: "everything good"
Cons: "need new toilet"
Pros: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Cons: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Cons: "Cabin temperature was really hot."
Cons: "There was not much leg room in the seatings"
Pros: "SQ did a great job again. I plan to fly them in the future."
Cons: "My only criticism is that the flight attendants didn’t pass through the cabin with water during the 9 hour flight."
Pros: "All the crews were friendly and helpful!"
Cons: "I wanted to watch Hindi movies with subtitles..."
Pros: "Christmas decorations, service, attitude of staff"
Pros: "Everything great personnel"
Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "Superb service throughout from check in to on flight."
Cons: "Seat on outbound had a slight issue."
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "Not much turbulence"
Pros: "Crew was very friendly and good service."
Cons: "Crew could have asked the passengers whether they need snacks in between."
Pros: "Personal TV"
Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"
Pros: "I always felt attended to, great customer service, clean and best bang for your buck"
Pros: "The seat comes with foot rest attached to the front seat."
Cons: "I asked for decaf coffee and the attendant totally forgot about my request."
Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Pros: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Cons: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Pros: "Attention to customer service and needs"
Cons: "Couldn't use my own headphones to watch movies"
Pros: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Pros: "Comfortable seats."
Cons: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pros: "Crew was nice and attentive."
Cons: "I was disappointed that the middle seats were booked too. I was expecting the middle seats will be kept empty for social distancing purposes."
Pros: "Very comfortable and enjoyable flight"
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Cons: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Cons: "We’ve been waiting for almost an hour now for the bags to come out. This is insane"
Pros: "All okey except earphones issue .. doesn’t works to be connected"
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Great experience"
Pros: "Seats are very comfortable, easy boarding, good crew"
Cons: "Food - I wish you have healthy options"
Cons: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Pros: "Staff on the plane is fantastic."
Cons: "No option to pick a seat in economy class."
Pros: "All good"
Pros: "Patricia (cabin crew member) was particularly nice to us, and encouraged us to move to a row of empty seats so we could lie down and sleep for the second leg of our 24-hour flight. Air ventilation on this plane is excellent. Food was good. my low-lactose meal found me even after I had moved seats. overall excellent flight."
Pros: "The trip was very comfortable and food suited me"
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Cons: "Food for main meals was rather bland -- not much flavor. Main meals did not have much variety. Snack items were good, however."
Pros: "The crew were nice and very helpful. Vegeterian meal was great"
Cons: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Cons: "Snacks and drinks could be betteri"
Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Pros: "On business class, so service was extraordinary"
Cons: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Cons: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "The seats were very uncomfortable. Food was less than mediocre."
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Pros: "The Qatar crew was great and the entertainment was on point."
Cons: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Pros: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Cons: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Cons: "Great staffs and food service."
Cons: "Out dated inflight entertainment system"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Cons: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Cons: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."
Cons: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Pros: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Pros: "The flight attendents were chilled. Very friendly and accommodating."
Cons: "The food is much tastier in business class. Used to be better in economy, but that has changed."
Pros: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Pros: "-Cleanliness -on time arrival"
Cons: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Pros: "The entertainment options."
Cons: "I didn't have any complaints. I thought everything went very well."
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Cons: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Pros: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Cons: "Steep decline in food quality"
Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."
Cons: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."
Pros: "Flight duration, lay over and timings were convenient for us."
Pros: "Emirates provides good seating even in economy class,with good entertainment so makes the 8hr flt more pleasant."
Cons: "Food wasn't overly great."
Pros: "The timing of the flight and available entertainment"
Cons: "For economy class, maybe more variety to meals?"
Cons: "Accommodation @ Dubai extra bonus Superb"
Pros: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Cons: "there were no toothbrush kits given out in economy class"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Cons: "Services of crew very poor specially onboard services in business class"
Pros: "The crew were awesome. I was very comfortable."
Cons: "I carried the same exact baggage from my SFO-DXB flight into DXB-MAA flight but was still charged excess baggage. Even after being asked to checkin my luggage I found that I could carry it in and there was more than enough space to accomodate everyone."
Pros: "Great crew, excellent legroom"
Pros: "The ecperience"
Cons: "Food was poor"
Pros: "Everything else was good."
Cons: "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
Cons: "Maybe the only thing the tea was not hot enough."
Cons: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Pros: "We landed"
Cons: "Cramped, terrible food."
Pros: "Nothing the airline did was an issue."
Cons: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Cons: "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
Pros: "Smooth flight"
Cons: "The food"
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Cons: "Everything was terrible except the crew was nice"
Pros: "The ground crew at the Bombay airport was excellent. Specifically, Saurabh, Sharmilee etc. WE really appreciate their wholehearted support for an issue that came up at the airport. Keep up the good work of ground /check in group at Emirates in Bombay."
Pros: "Quality airline -new and clean plane with good seats and AV set up"
Cons: "length of flight...."
Cons: "We reached very fast"
Pros: "The flight was on time!"
Pros: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Cons: "The food was average"
Pros: "Business class entertainment and comfort very good."
Cons: "Service was very bad. I had to get up to go get drinks and rarely saw the steward."
Cons: "baggage policing"
Pros: "The food and service. Toilets are clean"
Cons: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Pros: "The air hostesses were really sweet and receptive. They cared a lot."
Cons: "Food could be improved on long-haul flights. I was hungry."
Cons: "I shouldn't be forced to change my seat just because a hostess told me to then she was rude to me because I didn't then I finally changed my seat and she was ok- I don't think this is appropriate"
Cons: "Better comfort with Airbus 380 but food remains a concern"
Cons: "Late take off"
Pros: "Nice trip"
Cons: "Every thing"
Pros: "Cleanliness, customer service, rapidness"
Cons: "Entertainment was a little outdated"
Pros: "Great plane (new) Good food Boarding was very very smooth"
Cons: "The crew was OK, some of them where a little "grumpy" There was no WiFi on the plane (not even paid, although I asked again and again). The excuse was that the plane was new and they did not have the time to install WiFi..... the bad thing is that I was counting on the paid version to keep up with work (as I did on the other flight) but was unable and there was not prior notification on that."
Pros: "Good flight with decent amenities Entertainment can be better. Food quality is going down byt still better than most"
Pros: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Pros: "First time on Emirates. Love the entertainment system and the staff is friendly and incredibly professional. Will travel Emirates whenever I can if I am traveling internationally."
Pros: "Excellent highly diverse crew. Good food. Very comfortable. Fantastic entertainment selection."
Cons: "Expensive. Great to have wifi for nominal fee but problems getting and maintaining connection."
Pros: "Great selection of entertainment available."
Cons: "Seat space was very tight, and my seat was broken (would not recline). Also, a toddler screamed for over 6 hours straight with no intervention from the parents or crew."
Pros: "The crew was bery rude and not helpful at all. Worst airline we have ever used"
Pros: "Good movie selection Comfortable seats"
Cons: "No internet Food was not tasty"
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Pros: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Pros: "lovely crew"
Cons: "no complaints"
Pros: "I liked the customer service, entertainment, flight Attendants, food and everything that Emirates has to offer! I felt like I was in first class while in coach!!!"
Cons: "The duration of the flight was extremely long and that made me uncomfortable and it was hard to sleep."
Pros: "It was a nice flight"
Pros: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Cons: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."
Airlines flying from Jakarta to California have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jakarta to California
Masks required on board, masks provided on flights from Jakarta to California
Social distancing seating
Middle seats unavailable to book on flights from Jakarta to California
Testing for antibodies, testing for symptoms for flights from Jakarta to California
Waiving of change fees. Search flexible flights from Jakarta to California