Lost my luggage for 4 days.
Pros: "Easy check in, fast security check, new plane, on time."
Cons: "Getting people organized to board. A bit crazy at the gate."
Pros: "Great. On time. Great service room and prices"
Cons: "More selection of drinks and working WiFi"
Pros: "Very professional flight crew"
Pros: "More room seats"
Cons: "Boarding process"
Cons: "My entertainment system sound was poor"
Pros: "Crew was nice"
Cons: "Boarding was delayed and arrival was delayed by sitting on the plane"
Pros: "Crew nice, nice movie , check in process smooth"
Cons: "Crew did a great job. Flight attendants were very nice"
Pros: "Flight reach earlier than expected . Lovely staff . Clean plane"
Cons: "More snacks"
Pros: "The nice flight attendants."
Cons: "Leaving on time."
Pros: "Quick, comfy, painless. Whole experience smooth. Give it five stars."
Cons: "I like to look out at the sky. For some reason the shades near me seemed to have to be down."
Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"
Pros: "The boarding process was good."
Cons: "The flight attendants were not very friendly."
Pros: "One of the crew member was very humorous and entertaining"
Cons: "Crew member and pilot announcements"
Pros: "Check in process, take off time."
Pros: "Smooth flight"
Pros: "I really appreciated have the option to upgrade to an extra space seat."
Cons: "Having a tv screen was great, but on the flight out the movies didnt work and on the flight back my row of TVs weren't connecting to channels but other peoples were and they couldn't do anything about it."
Pros: "Good flight"
Cons: "Tv in all seats is great but they are small and not very good picture or sound."
Pros: "Flight attendant was pretty"
Cons: "Was 6 hours late. Pretty ridiculous."
Pros: "In flight service and professional competence of the crew"
Cons: "Entertainment not working. Boarding laborious"
Cons: "Departed an hour late, waited at the plane."
Pros: "Professionalism, on time, great customer service, courtesy always"
Pros: "Flight was excellent"
Pros: "Getting off"
Cons: "My flight was delayed I could not choose my seat my buckle was jammed"
Pros: "On time departure."
Cons: "Limited snack choices"
Pros: "Everything was excellent"
Pros: "I got to sleep the whole flight. I was really tired. It was a late flight and was very quiet and comfortable."
Pros: "Checking in"
Cons: "Delayed on runways going and coming. Plane return to gate gate to take off JetBlue worker off flight"
Pros: "We landed on time, flight attendant was nice"
Cons: "My tv in front of me didn’t work properly. It had zero touch screen functionality, it didn’t scroll through the movie list properly (kept jumping back to the top) so I couldn’t watch anything. Also the boarding process was a complete mess and we were delayed."
Pros: "The television - to drown out the cries of all the screaming children"
Cons: "The plane left late due to maintenance problems, so we had to sit on a plane with no air conditioning - in Florida for and hour. Then, as the stewardess was serving drinks, she spilled the entire tray. A can of Coke exploded and soaked everyone on a three row radius. She did very little to address each passenger who was covered in the coke. I was wearing white pants which had coke stains all over. Liquid ran down the aisles getting all of our bags wet. She never said anything to us!"
Cons: "Food is very unhealthy and should include more"
Cons: "Late - delayed on both ends of the flight"
Pros: "Easy process going through customs."
Cons: "No complaints"
Pros: "Great service, on time, smooth takeoff and landing. Perfect!"
Pros: "It was so easy for me to connect. No hassle and the reps were so cooperative."
Cons: "No complaints"
Pros: "I like d snacks but u guys should give a small warm meal"
Cons: "No soumd on tv"
Pros: "Even more space"
Cons: "My bag was rip"
Cons: "JetBlue is an airline in decline and, because there is no competition, we'll continue to have to pay a lot for mediocre quality. Delayed flight, arrogant/disinterested staff and cramped seating - need I say more? I wish i had another option!!!"
Cons: "My flight got delayed 4 times"
Cons: "Needs better food"
Pros: "Smooth flying of the plane. Customer service"
Pros: "First thing the flight was delayed and then when I got on I woke up and saw that snacks where served already."
Cons: "The fact that if you don't have a drink when they are serving then automatically you don't want a snack and am anemic and my blood sugar was low so that really annoyed me cause it's their job to ask It should look like I have to beg to get a snack that's in the ticket that I purchased."
Everything was great except the hour delay.
Good flight attendants and helpful.
Delta One business class seat was the tightest business class seat that I have ever had in many years of flying in business class. Absolutely horrible.
For my original flight to be on time.
Took forever for checked bags to get to baggage claims
Smooth flight, love the entertainment options on that flight. Flight attendant Harris my sense of humor. Everything is clean. Keep it up
Cons: "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
Cons: "My sister’s checked in luggage was in poor shape when we got it in Albany. We noticed an outside compartment was unzipped. So we checked to see if anything was missing and a souvenir from Mexico was gone. Then we realized a zipper was missing from the luggage and then decided to check all the other compartments and realized her bag of jewelry was gone. The woman at baggage services in Albany told us Delta is not responsible for lost belongings. Also tried to tell us theft is not an issue because there are cameras everywhere. Well you are telling someone that is missing a bag of jewelry that theft is not a problem. Also, there may be cameras everywhere but I doubt anyone is going to review those cameras to see what happened. I will never fly Delta again."
Pros: "I needed extra space because of my pregnancy, but didn't realize I couldn't upgrade my seat online or at check in. I was advised to tell the Boarding attendants I needed extra space and they promptly changed my seat and let me preboard. I'm so grateful and I had a wonderful flight back home. I was also very sick, so it was a relief knowing I could rest comfortably before arriving home to my children."
Pros: "Crew friendly, attentive."
Cons: "Baggage connection between Delta and partner KLM not made and luggage left in Atlanta."
Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Cons: "Boarding wasn't by zone but all at once."
Pros: "For me the boarding was of fast"
Cons: "The food"
Pros: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Cons: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Pros: "Friendly fast service to Albany"
Cons: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Cons: "Seats did not match seat map"
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "Crew were attentive and the food service schedule was helpful in making the time pass. wonderfully generous pours on the complimentary wine service"
Cons: "Food was really just gooey goo."
Pros: "Friendly crew"
Cons: "No food was served"
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Pros: "After the long overseas flight this was quick. Nice that it included snacks and beverages."
Cons: "Had to sit on the run way a bit as we were coming in at Albany but not for very long."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Crew was ok"
Cons: "Plane boarded late, took off late, arrived late. Boarding was confusing and slow."
Pros: "Service, service, service!"
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Cons: "The attitude of the employees."
Pros: "Quick service, good information."
Cons: "Not applicable, it was a good flight."
Pros: "Newer plane, even though it was a short flight there was a choice of movies and tv shows. Crew was very nice."
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "The crew was amazing. They were attentive and very professional"
Cons: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Cons: "The flight was quite smooth."
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Cons: "Guests with no overhead luggage should be able to exit first."
Pros: "Food was not offered on a short flight, the one star does not mean bad. There was no other option same for entertainment"
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Cons: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Staff was friendly, seats were about as comfortable as any other flight."
Cons: "Nothing in particular"
Pros: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Cons: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Pros: "We arrived in Atlanta"
Cons: "I think Delta must have added more rows of seats, because legroom is virtually non-existent."
Cons: "No opportunity for seat selection. Seat didn't recline, no blankets available so whatever part I couldn't cover with my jacket was cold from floor up (so no ability to control source), so no sleep, bordering on hypothermia. Seatmate was huge and continuously overflowing into my space (even though he suffered more than i did). Will endeavor NEVER to fly any flight involving Delta again."
Pros: "Everything was great! It is however a mystery why the attendants find it hard to smile once in a while. They were all attentive which is more important than serving with a smile."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Cons: "Dirty windows. Could not see out window. I have a photo if requested. I am 6'4" the plane was small cramped and uncomfortable."
Entertainment did not work. Could not check in online for some reason.
Everything went well. Good crew
PHOG airport infrastructure leaves a lot to be desired and even lack back up electrical generators for power outage contingencies that delayed the departure of this flight more than 1.5 hrs. As the gateway to Maui they need a lot of work to meet standards
American airlines canceled the flight and would not put my wife on a flight the same day. I will never fly AA again
Pros: "Flight crew very friendly"
Cons: "Can’t think of anything"
Cons: "Did not allow use of exit rows to improve social distancing (those seats “not in my class of service“). Flight was crowded."
Pros: "Attendants were nice and cordial and made the flight seem like a breeze."
Cons: "Wish the plane was little bigger and not overbooked. It’s not good with people who have claustrophobia and bad anxiety."
Pros: "Fast boarding"
Cons: "WiFi didn’t work"
Cons: "Flight was late for no apparent reason"
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Cons: "Hard to say...it seemed good. I would have liked complementary baggage check"
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Pros: "Not much"
Cons: "4 hour delay, downgraded equipment - AA is becoming a horror show"
Cons: "Working plane mechanical issues"
Cons: "Have coach passengers prepay for meals"
Pros: "Eventually getting home."
Cons: "Not being delayed as long, not waiting an hour to get our bags once we got off the plane."
Pros: "Comfortable seat"
Cons: "Umm, maybe a tv in the headrest"
Pros: "I flew business so it made a difference in the overall experience. Crew was pleasant and served beverages as soon as I boarded. Also, received a pillow and blanket as it was chilly on the plane."
Cons: "No complaints, everything was perfect. It's worth it to spend the extra cash and fly business."
Pros: "Kept us updated about the delay."
Cons: "Left 2 hours late due to mechanical issues."
Cons: "No food on the International flight from Kingston to Miami."
Pros: "Boarding was on time. Food was acceptable for an airline. Crew was friendly. The Boeing 787 was well equipped."
Cons: "Departure was about one hour late."
Pros: "I liked the arts and craft show that was showing on the plane."
Cons: "As I came into the airport I went to a kiosk to check in and the attendant at the kiosk basically took over my passport and started pushing buttons that I never asked her to push. I eventually got my boarding passes only to find I wasn’t assigned a seat for the first flight and I will get it later at the gate. After getting through security my name was called for a extra security screening which I thought was interesting since I have Global Entry and am an American citizen. Weird. Because my name was called I had to get to the gate early. Upon arriving to the gate the gate agent confirmed I have extra security screening and she would assign my seat soon. After waiting some time she assigned me to a middle seat in the last row of the plane! After boarding someone came and sat next to me that was overweight and should have been charged for 2 seats. With such a long flight it’s the least American can do."
Pros: "The crew handled the emergency very professionally"
Pros: "They were rude, unhelpful and I will NEVER travel with them again. In fact I canceled my ticket entirely and booked with another airline at the airport."
Cons: "Lows you customer service"
Cons: "Yes Old planes again. No charging ports no entertainment. The crew was nice but the whole experience of this trip was awful."
Cons: "lack . of service from crew ( business class) crew attitude... seats uncomfortable/lack of storage for personal items"
Cons: "Did not realize this flight was operated by American"
Cons: "Nothing was good! Horrible horrible airline!"
Pros: "Friendly crew"
Cons: "Touch down was a little rough Small plane"
Pros: "It’s a jet"
Cons: "Boarding terrible at DCA, seats cramped"
Cons: "Poor seating and lost my bag."
Cons: "No in flight entertainment. Delayed"
Pros: "The crew we're very pleasant & friendly. The flight was on time even though we sat in the runway for a bit."
Cons: "Having to pay 3 Euros for a cup of coffee. And the seats were very uncomfortable."
Pros: "Quiet, easy to sleep on"
Cons: "Running late, but only by 30 mins. Better than it could have been!"
Cons: "30 minutes late taking off. Therefore arrived late."
Pros: "Short trips so no entertainment is offered so it's n/a"
Cons: "No headset for entertainment"
Cons: "Baggage was damaged, which required a claim to be submitted. Company policy requires me to take the damaged baggage home, empty it, and return it to the airport. The airport is 1-1/2 hours from my house. They inconvenience me by handling my baggage like an ape and then continue to inconvenience me by requiring me to go way out of my way to get it repaired. American Airlines apparently does not understand what customer service means."
Pros: "Flight went well despite some bad weather"
Cons: "Seating was uncomfortable and narrow. We had seats at exit door in an effort to allow for more leg room but even that did not make for a completely comfortable ride. Even on a bus you have enough room to sit without elbowing your neighbor. Cannot say the same for planes these days."
Cons: "Worst seats ever. Very delayed. No entertainment"
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "Ease of checking in by agent. Courteous and friendly staff. On time departure"
Pros: "Nice crew,very efficient."
Cons: "No clear info was available when flight was delayed 3 hours"
Cons: "Flight attendant rude. No smile, only saw them once"
Cons: "No food chips chips very POOR POOR"