Pros: "Staff upgraded me both ways to an emergency exit row with more leg room."
Cons: "Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air)."
Pros: "Loved the food and snacks!"
Cons: "Wouldn't mind slightly larger meal portions, but then again, perhaps I could use the portion control, haha"
Pros: "Clean facilities and polite staff. Made the 14 hour trip much more tolerable."
Cons: "More JFK related than anything. 20 minute delay on Yvette tarmac due to gate related issues but that's not the airline's fault."
Pros: "Excellent crews."
Cons: "bathroom space and selection of shows."
Cons: "Inconsistent entertainment system"
Cons: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Pros: "Staff was very hepful and attentive. Nice people working"
Cons: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Pros: "Comfortable seats. Excellent and courteous, and friendly service."
Cons: "DID NIT LIKE THE FOOD. POOR QUALITY AND PREPARATION!!!"
Cons: "Korean Air is amazing but Flyus.com is horrible."
Cons: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Pros: "Considerate and attentive airline staff, clean facilities, great entertainment. Couldn’t ask for a better flight experience!"
Pros: "It was our first international flight and everything was fine."
Pros: "Sat on the runway for 40 mins with no explanation"
Cons: "Delayed flight"
Pros: "flight crew service and timeliness of the flight, email update on flight status"
Cons: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Cons: "High chance of getting delay, this is mostly because of the nature of Korean air."
Pros: "Smooth boarding"
Cons: "Being seated in the back Luggages coming in last when my friends who travelled with us got theirs way way ahead of us"
Pros: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Cons: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Pros: "very accommodating for handicap"
Pros: "Great service"
Cons: "Wish I could have sat further in the front"
Pros: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Cons: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Cons: "The seat is small"
Pros: "The plane was clean and the staff was great."
Pros: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Cons: "I wish they had a few more updated movies and kids movies other than that no complaints"
Pros: "Excellent Service super"
Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"
Pros: "food selection & crew courtesy"
Cons: "I can't flight. What happened?"
Pros: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Cons: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Pros: "Food. Polite crew"
Cons: "Not enough movie options"
Pros: "It was very good and I am exciting to get back with Korean air too!"
Pros: "Great service and decent food, clean new plane!"
Pros: "Timely and professional services,well polite and corteous staff"
Pros: "Just about everything"
Cons: "In priority class the space was narrow when accessing the aisle from the window seat"
Pros: "see above"
Cons: "Would love more Movie and TV options, especially light of the length of the trip"
Pros: "Service was very good"
Cons: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Pros: "the food was excellent"
Cons: "I was upset with the lack of live television/satellite channels."
Pros: "There was loads of entertainment during flight , food was great and crew was friendly."
Pros: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Cons: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Pros: "Attentive service from flight staff 2 meal service each way in economy"
Pros: "Everything was good overall"
Cons: "I would like more movie and tv options"
Pros: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Pros: "The take off and landing. Pilots are very good."
Cons: "The restroom lacks basic tissue and paper cups."
Pros: "The crew was very respectful and nice"
Cons: "More movie selections"
Cons: "The turbulence was terribly frightening."