The flight was delayed because they closed several flight ways because of air shows, fire works, etc.
Horrifying Almost 2 million miles. Bring your own food and drink. One coffee or drink every three hours. Have to order meals on app more than 24 hours ahead Tiny and dirty bathrooms
They delayed the flight from 9:00 to 11:55 At 11:45 they canceled the flight. I paid a premium price for the tickets with poor service
Much better than Spirit. I was please by the easy fast check in and boarding
In overall it was a good experience, the only down point was that the entertainment screen was working properly.
I liked the choice of lemon ginger tea. I think stewardesses can be more considerate of older people needs.
The plane was delayed ~ 40 minutes. Communication could have been better. The entertainment was poor. We were not offered headsets by the flight attendants. The arm rest pad did not work properly, thus, I could not select what I wanted to watch.
The crew were really great, but the 4 hour delay in small chunks was the worst.
Seats are way too snug for my hip to knee ratio and the recline on the seat in front of me made my experience worst. My legs had no room at all. Not a plane for people 6 ft or over unless you fly first class.
Staff were engaging but more concerned about their interaction with each other than with the passengers. Aircraft was very old and this was highly evident in the disrepair of the seats (pictures were taken). Video screens were small and difficult to use.
This is my second time within two weeks using them. I have bad experience with their Internet. They charge me $35 for Internet worked only for 15 minutes and then disconnected and they don’t even give me a credit or refund my money or give me a voucher about the food. It’s very bad test. There is no test actually and barely cooked still raw.
I was most disappointed with the flight crew in business class. They were not attentive at all. Everything I needed, I had to ask for. They did not offer refills, did not ask how the meal was, did not offer anything else when I didnt like the drink that was poorly made. When I asked for snacks, they told me to go to the front and look at what was set out. This was the worst RJ business class crew I have ever encountered. They made me feel like I was a bother - even for a simple water. No smiles. No thank you. No my pleasure. These are the reasons you fly business class. At least the crew can smile and act like they are happy to be there. For 14+ hours, I felt like an inconvenience. Poor review.
Crew was apathetic, in seat hardware was old and barely functional, WiFi (which I paid for) didn’t work for half the flight (I was refunded). They gave 2 meals on a 13 hr flight, whereas Etihad gave 3.
Excellent service all around thank you Royal Jordanian crew for the attention you have given us
The flight was fine. There were a lot of babies and toddlers that did not do well on a 12pm flight that lasted for 13 hours. Some were awake and cranky all through nap time and bed time. I don’t understand why Royal Jordanian does not have WiFi on its planes, even for a fee.
Very poor we had bad service in our first flight our flight was delayed 3 times and waited 12 hours in the airport till they finally canceled the flight giving us no reason then had to get a hotel in newyork and depart the next day on the same plane that we had boarded the day before and was dirty from us boarding and un boarding it was the worse experience!!
Worst flying experience ever. Both kids fell sick from food afterwards. In flight Service was missing. Same food served for all meals and that too stale which made us sick.
I had bad experience, this flight from Amman to Detroit was delayed for 40 hours!!!! The staff are rude & the food was not good at all.
Regarding the boarding: it needs more efforts to make it more convenient
Had a bitter experience with RJ, and had the challenge to login to account no information about what went wrong and not being able to select the food option after check-in flight they don't have any vegetarian food option on the flight, and they told us to have to select the food option before boarding :( i had the challenge of login into my account, with explaining all the details to crew members they told they don't have any vegetarian food to serve for my entire family throughout the journey and my baggage does not arrive to the destination on time. Overall its very bad experience for my entire family
