Daily cleaning, installation of cabin HEPA filters on flights from Jordan
|February||Best time to beat the crowds with an average 3% drop in price.|
|August||Most popular time to fly with an average 9% increase in price.|
Average price round-trip
|$987||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
American Airlines and Royal Jordanian have all waived their change and cancellation fees on flights from Jordan to the United States. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "Yes very"
Pros: "Discount offer"
Pros: "Entertainment, vegetarian options for food"
Cons: "Bit more comfortable seat"
Cons: "Thank for everything it is excellent"
Cons: "Handling flight delay"
Pros: "Friendly crews. Excellent food. Great service. On time arrival."
Cons: "They could provide hotel for transit passengers with long layovers."
Pros: "Crew was friendly."
Pros: "Crew excellent"
Cons: "Baggage collection at Washington could be improved"
Cons: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Pros: "Very comfortable flight and helpful crew"
Pros: "Staff was courteous"
Cons: "My meal preference was not available."
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "Boarding was smooth; Plane was clean; Flight departed on time;"
Cons: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Pros: "Nice touches like the giddy bag of toiletries and air freshener in the bathroom. I appreciated the multiple food offers"
Cons: "I would like more healthy food sides likes vegetables. There were a lot of carbs"
Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."
Pros: "I flew from Bali to Doha and then Doha to Dulles after an 8 hour layover. Both flights operated a Boeing 777. The planes were spotlessly clean both flights. The menu choices were amazing and the wine selections were very good. What made the difference was the attentiveness of the cabin crew. I would particularly like to commend the purser and the flight attendants on flight 707 DOH-IAD for their assistance and willingness to go above and beyond the call of duty"
Cons: "Flight 707 was supposed to have the new Qsuites in Business Class, so it was disappointing that without prior notice the airline switched to an aircraft with normal (but quite good) business class seating. Nevertheless, the purser and the flight attendants made the flight memorable in a very positive way."
Pros: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Cons: "Meals could have been better. The good didn't compare to business class on other airlines."
Pros: "Service. Kindness"
Cons: "Lack of internet access is not acceptable during long flights."
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Cons: "Everything was all set. Only shortcoming was No free wifi"
Pros: "Onboard crew"
Cons: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."
Pros: "Quality of foods and service"
Pros: "Crew professionalism"
Cons: "Food: at best a B+ Laptop Wrapping at gate: very slow process Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Cons: "Catering and seating. They ran out of food and drinks"
Pros: "The seating, crew members, and entertainment was really good."
Cons: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."
Pros: "The classy servieces in the plane..the plane it selfe is excellant"
Pros: "Very nice"
Cons: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."
Pros: "The best service"
Cons: "Nothing bad to say"
Pros: "Excellent service and aircraft! Top tier entertainment and food and wine."
Cons: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Pros: "The crew was excellent."
Cons: "The flight was late boarding everyone on time. It was delayed 1.5 hrs. The entertainment system had its fault, as it was difficult to navigate between screens. The seats were uncomfortable and not enough room for such a long flight. The kids were extremely uncomfortable on this flight, as many were crying throughout the journey."
Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Pros: "1. Comfortable. 2. Good crew 3. On time 4. No hiccups."
Cons: "1. Not having wi-fi (major) 2. No news channels in in-flight entertainment 3. No snacks"
Pros: "The crew were highly welcoming and nice."
Cons: "The Oryx screens had a lot of glitches and the brightness was very poor. It wouldn't let me change the language and the controller was stuck."
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pros: "Liked the entertainment options with a large movie catalog."
Cons: "Customer service by phone, boarding process, width of seats, speed of cabin service."
Pros: "The crew and the airline was a great experience."
Cons: "I wish there was more leg space between the seats."
Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."
Pros: "Entertainment and food"
Cons: "Could not sleep... Need more room"
Pros: "Crew was phenomenal. Felt safe and cared fir on flight."
Cons: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
Pros: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Cons: "The entertainment system is poor. Hardly any movies/shows worth watching. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped."
Pros: "Better than costumer service in Thailand"
Pros: "The flight itself was fine"
Cons: "But the next morning I became violently ill and had to be hospitalized. Before we took off Emirates reported they were deciding whether to remove a sick passenger from the plane before taking off, which they ultimately did. I wonder if everyone on the flight got sick."
Pros: "Loved every moment!"
Pros: "I love business class the best"
Pros: "Everything except boarding and internet"
Cons: "Boarding was chaotic they need to have better communications... it was a free for all! I did not at all like the way they make you think you are getting free wifi but in reality it's a hoax!"
Cons: "Movie selection terrible."
Cons: "I've never flown Emirates and boarding section of the trip was very confusing. There was no audible instructions and they used flip-boards to indicate which group should be boarding. It was very difficult to see the flip-boards since the attendants holding them up were around 5'2". All was well once i got on the plane."
Pros: "I was randomly upgraded to business and it was such a treat! The service on Emirates is impeccable and the staff takes care of everything. I have always loved flying on Emirates and this last experience was truly the best flight I've had. The comfort and consideration of Emirates flights are definitely unmatched."
Pros: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Cons: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Pros: "Nice airplane"
Cons: "Snub crews"
Pros: "Thanks to the nice lady who gave up an Aisle seat so I could sit next to my daughter."
Cons: "Other people's kids are wiggly and annoying, and there were many! Not a seat empty in the huge plane. PThe staff did as best they could under the circumstances. But 17 hours of crowds are hard to take. Very rough landing, which I wouldn't mention except that I've had several on Emirates lately."
Cons: "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"
Pros: "Business class was great! Service was great!"
Pros: "I was upgraded to business class because I am a frequent flyer. Everything about this flight was perfect. I give this 10/10"
Pros: "I was amazed to be upgraded to Business class!!! I wonder why. Anyway, the service was amazing, and the staff very friendly and helpful!!! The food was superb."
Pros: "The air hostesses were really sweet and receptive. They cared a lot."
Cons: "Food could be improved on long-haul flights. I was hungry."
Pros: "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
Cons: "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
Pros: "Food was the best I ever had on Economy, seats were comfortable, enterteriment was very good, cabin crew very polite and attentious..."
Cons: "Boarding was too Long with to much security measures"
Pros: "Entertainment good and crew"
Cons: "Boarding in milan horribly disorganized."
Pros: "The two checked bag allowance is very helpful - especially for someone who travles for projects, for long times and is on a tight budget. The staff were very attentive. Frequent offers fof drinks to stay hydrated was very good. The seats were large enough to be comfortable. The number of entertainment options was exceptional."
Cons: "The air plane was freezing cold - I could not even be comfortable sitting in my seat with a blanket on. The woman next to me had 2 blankets on. I could not check my luggage when I arrived at the airport. I had to sit with my luggage for 3 hours just waiting to check it. So I could not enjoy the 7 hours I had before my flight - to walk around the city, or even shop in the airport. I could not select a seat when I checked in on line - even though it was 20 hours before my flight. Even though I was traveling alone I could only get a middle seat. There were no non-meat food choices for the meal. We could not hear the announcements at boarding - no one knew what was being said."
Pros: "Good but not great."
Pros: "Emirates gets credit for reasonable legroom in economy class and excellent entertainment choices."
Cons: "Airbus A380 is a huge airplane. So many passengers creates limitations."
Pros: "Check in was smooth, flight was smooth and pleasant. Great food, great entertainment choices, great seat company. Best part was the hotel provided during my layover in the wee hours of the morning. I was able to sleep well and shower and was therefore more relaxed during the ensuing 14 hour flight."
Cons: "Service was bad."
Pros: "The delay was too long and disorganized."
Pros: "Nicely appointed aircraft. Crew not quite as friendly and professional as on first flight. Snack meal could have been a little more substantial."
Cons: "The boarding process was disorganized and confusing. Projecting boarding section letters on screen monitor might be clearer."
Pros: "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
Pros: "Spacious, great entertainment selection, crew is very attentive"
Cons: "Not all seats can lean back"
Pros: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Cons: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Pros: "Enough leg room, wide seads"
Cons: "Food was terrible."
Pros: "The cabin crew"
Pros: "The crew, airplane"
Pros: "Staff and the choice of movies in the entertainment system."
Cons: "The food could be better. Should provide choice of fruits, salad, yogurt etc. The economy class seats should be made more comfortable for long flights. The seats are ok if it is a 4 or 5 hour flight."
Pros: "Movie selection was good."
Cons: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Pros: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Pros: "Comfortable seats, comfortable flight and excellent service."
Cons: "Delayed on an already long flight and got home even later"
Pros: "Good food and little amenities that are a nice touch during a long international flight (fresh fruit, hand towels, etc.). Good entertainment selection and nice aircraft with USB ports/easily accessible charging outlets."
Cons: "Flight was very delayed. Crew did very little to manage expectations or let us know why we were so delayed - on top of that, there was no special treatment for being delayed over 2 hours. Crew was polite, but not overly friendly or helpful."
Pros: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Cons: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Pros: "Crew was pleasant and friendly."
Cons: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Cons: "Bad experience my mother 73 years old and pre booked wheel chair but not provided in Dubai Air port while transferring time and also misguided us very short distance for walk. she faced lot of trouble to walk ."
Cons: "There were four toddlers across the aisle from us. They never stopped screaming during the entire flight. It made the flight absolutely miserable."
Pros: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Cons: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Pros: "Great airplanes. Crew is is helpful and kind."
Pros: "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
Cons: "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
Pros: "adequate leg space,to stretch and walk around"
Pros: "Good staff"
Pros: "Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!"
Cons: "The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times"
Pros: "This aircraft was top of the line. Nice size seats, wide aisle, clean bathrooms, great staff, and superior food!"
Pros: "I liked the new airplane. Compared to my jfk-cai flight the plane was spotless and everything worked. I didn’t feel like I was on a flying greyhound bus. The crew kept the bathrooms cleaner which was great."
Cons: "I was very disappointed that I couldn’t bring water through the gate security in Cairo to jfk. There was nowhere to purchase water after the gate so I felt dehydrated and inconvenienced by having to ask for water so many times."
Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Cons: "Captain and crew where rude and the captain almost lost control of the plane as we were landing."
Pros: "Crew was friendly and helpful"
Cons: "Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty"
Pros: "Amazingly soft landings, as always."
Cons: "Not to sit in the midddle seat."
Pros: "The seats were comfortable. Entertainment was good. Food was good."
Cons: "Having vegetarian meal options would have been great."
Cons: "If flying on time its always late even more than one hour"
Cons: "The food"
Pros: "Direct flight, punctual time. Crew is friendly"
Cons: "several toilets were out of order (were marked occupied instead of out of order so I was waiting in vain until a passenger informed me it was not working not occupied). food, looked like they were trying to conserve on passengers desserts.. microscopic (toy size) containers for coffee n tea??!"
Pros: "I didn’t like anything about this airline !! the staff looks miserable I was delayed on all three of my flights! also my luggage was broken by egypt air baggage department"
Cons: "EVERYTHING ! this was the worst airline I have ever flow !"
Pros: "Fully flat seats, friendly crew, good food. Excellent price"
Cons: "Dated slightly worn seats"
Pros: "Good price. Direct flight. Decent food."
Cons: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."
Cons: "I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups."
Pros: "Direct flight, nice crew and professional pilot, didn’t feel the plane touching the ground while landing"
Cons: "Definitely not cheap flight ;) Food is no good , bathrooms were not clean and flight crew refused to clean it !!!"
Pros: "Flights were on time and boarding was orderly"
Cons: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."
Pros: "Comfort, service."
Cons: "No wifi"
Pros: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Pros: "Cheap flight. Boarding was quick and thats about the only thing good."
Cons: "No Wifi, no alcohol, and food was terrible."
Pros: "The plane was new, roomy and very comfortable. The staff was friendly and helpful. It was a long flight, and most people slept most of the time."
Cons: "It took some effort to find the right check in window for the flight, and it involved a lot of walking around the airport. The selection of movies and tv shows was underwhelming. There was no room to sit in the business lounge."
Cons: "Long time at jfk airport"
Cons: "Baggage was not logged into the flight, although it was checked in 2 hours before flight...!!!"
Pros: "every thing thank you"
Cons: "Great services and very clean air plane"
Pros: "Excellent experience overall, I would definitely fly again with Egypt Air."
Cons: "Only small thing was, I have seen better as far as in flight entertainment. The touchscreen was not responsive and selection not great. I brought my own on a tablet so it wasn't a big deal for me."
Pros: "The staff provide an excellent service on board. They are constantly available to assist and provide. I will travel with them again and again."
Pros: "Upgraded to business class at the ticket counter for a very reasonable price- comfort and ease."
Pros: "Good meals and equent tea, coffee and water in cups available. Headphones provided for entertainment."
Cons: "More garbage pickup needed- computer screens were dirty from previous flight use"
Pros: "seats were little comfy handrest where not even. choice of movies were basic. clean not a bad flight. food was decent."
Cons: "the stewards were accommodating and always with a smile. Bathrooms kept clean. check in easy."
Pros: "Appreciate the breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "So organized airline"
Cons: "Head Hosts are aggressive but not so much"
Pros: "Customer service very very very bad And tickets was too expensive"
Pros: "The crew was great. Very helpful and friendly."
Pros: "Great professional and fast"
Cons: "Couldnt take my camera in the hand bag which is unreasonable."
Pros: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
Cons: "Cheap air fare, i likeed all the services include an easy take off, landing on time, amazing food and crew were kind and comforting all customers on board."
Pros: "Time..... everything was on time no late ..flight take off on time with good security Processing"
Cons: "Nothing really"
Pros: "I liked everything about the experience on the actual flight from Cairo to New York. Staff was great, food was great (two meals), drink options were great from juices, sodas, water, tea, coffee all great. the entertainment was awesome with so many movie/tv show options. and you can always get up and ask for a beverage if you were still thirsty, and plenty of toilets on the plane so rarely a line greater than 1 person."
Cons: "They seemed to run out of chicken as the dinner meal, when they got to my the flight to Cairo from NY they also ran out of chicken, the person next to me got the last one, the same thing happened to me on the way to NY, the person next to me got the last chicken, i was kind of upset but the other option of beef was still good."
Pros: "Nothing was good. Everything was horrible."
Cons: "Flight attendants are rude and nasty. They take forever to accommodate you. When you press the flight attendant button to be taken care of. They don't care at all. If you ask for help you're left unhelped."
Cons: "Babies crying in nearly every row. No ear plugs provided. Flight attendants not attentive at all. Attitudes for staff left and right. It was a horrible flight. Check in was a headache as well."
Pros: "They have some interesting old films like Charlie Chaplin in their silver screen entertainment choices. Accommodating flight attendants."
Cons: "There did not seem to be any air vents to adjust for cooling down when I felt hot."
Pros: "They make us feel the tickets are discounted, and when you arrive to the airports for international flights which is normally allowed 2 luggage, they informed us we are allowed only one bag and charge for the second bage $125.00 also they told me that my carrying on is too big and charge me another $125.00 . I have had traveled with the same carry on many time but that's the new way of EGYPTAIR scams. Will not travel with them anymore..... They're the worst service, you will only see the cabin crew during the meal time , with almost 12 hrs flight you will see the crew only twice !!!!! The worst experience we ever have"
Pros: "Staff was attentive and welcoming"
Pros: "flights were delayed both ways"
Pros: "Food and service was good."
Pros: "The Crew was excellent and accommodating."
Cons: "Long flight ... could not sleep... Not your fault :) I'm very tall so the comfort for me was not as good as it could have been due to limited leg room. Please try to keep us in mind and /or try to get tall folks leg room seats. Thanks.. Happy security was good, but it was a bit slow."
Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
Cons: "Have the plane on time"
Cons: "They lost my checked bag"
Cons: "Entertainment system doesn't work at about 20% of the seats. Food is barely edible."
Pros: "The end"
Cons: "I paid for an exit row and got a regular seat without refund. I will have to fight for that apparently. The plane was very old, dirty, in bad repair. The seat did not decline, the screen of the monitor was cracked, the bathrooms were disaster zones, there was literary nothing on the entertainment program. The passengers were nice though!"
Pros: "Boarding was quick and well organized despite the full flight. In fact check-in and security were pleasantly quick in Budapest. The flight time was almost an hour shorter than scheduled which was a pleasant surprise - it was great to have at least four of the cabin crew who spoke Hungarian. As the people in front of us didn't recline their seats, we had decent legroom. Food was good, cabin crew were attentive."
Cons: "Nothing - though arrival in Chicago was not pleasant - huge lines at immigration and customs - took an hour and half from getting off the plane to getting out of the customs hall."
Pros: "Good flight attendants"
Cons: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Cons: "seats were very uncomfortable"
Pros: "They had a good selection of movies."
Cons: "Food was terrible. If you’re flying to America, serve American style meals. I missed my connecting flight because we were delayed by 45 minutes but Polish Airlines didn’t provide a hotel voucher so I had to pay for a hotel out of pocket. Rude flight attendants and overall, very uncomfortable experience. I will pay the difference and fly SWISS next time."
Pros: "The plane was on time, friendly crew, food was pretty good as well"
Cons: "Not very friendly crew or gate personnel. Poor boarding process. Stingy with water."
Pros: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Cons: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Cons: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."
Pros: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Cons: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Cons: "They lost my baggage"
Pros: "The flight was fantastic! LOT is ROCK! Thanks much!"
Pros: "Plenty of leg space in economy."
Cons: "Flight was delayed half an hour"
Pros: "New aircraft was nice, clean, up to date"
Cons: "Initially the entertainment system was not working. The crew was notified that screens are not working, so they rebooted it once. After some time, my and my daughters screens were still not working. We used call button to get crews attention. However, no one was paying attention to the lights. At some point there were 8 blue lights on throughout our cabin calling for assistance. I got attention by waving my hand and asking for help. I told 3 different times re my screen. They stated that they just rebooted the system and it will be working soon. My next seat neighbors were hour into their movies. No one did come back and check if I'm Ok if problem got resolved. Then they were even ignoring us and not offering drinks at this point. I felt like I got punished for asking for help. That's when I asked for crew person in charge. She was kind and offered to move to economy plus. We did move for majority of the flight. Enjoyed entertainment. However, when there was 1.5 h left of our trip, they woke us up and asked to move back to our seats since the meal plans are upgraded in this section. I was shocked, somewhat embarrassed to move back. I felt like a person that likes to cause trouble/ complainer being punished. Since we purchased full price ticket like everyone, we should be able to enjoy it like everyone. Airline should compensate clients, if there's issue with airplane. Flight to LT was good, however going home was extremely unnecessarily stressful. I'll try my best NOT to fly LOT in the future."
Cons: "Our return flight was with LOT Airlines, that is why we had to fly with them one more time! Never again! We boarded on time but then we waited for 30 minutes over the departure time, at the gate, inside the plane with no explanation. When finally the captain says 'boarding completed' aaand we wait another 30 minutes without explanation. Finally after one hour from our initial departure time we departed. In total 2 hours waiting in the plane, no water because it took the crew another hour to prepare to serve drinks! Flight was supposed to leave at 16:50, we got water around 19:00. Shame! Food is horrible, service is bad! We landed 2 hours later then we were supposed to. It seems that being late and not give explanations it's something that it's characteristic for polish airlines!"
Pros: "Staff were pleasant and attentive. Water was offered several additional times through the 9-hour flight, as well as the usual beverage cart. Good selection of movies"
Cons: "Very, very cramped seating. Extraordinary measures needed to even try to maneuver arms to try to eat. Food provided sustenance but no pleasure. Seriously, you should just serve pierogies and everyone would be happy. Desserts were actually quite tasty."
Cons: "Delayed one hour. This should not happen especially for an international flight"
Cons: "Flight late Seats uncomfortable"
Pros: "Flowers in the bathrooms."
Cons: "Unhelpful crew, bad food, no complimentary wine."
Cons: "Sardine style packed economy class seats"
Cons: "the economy class seats are torture for anyone of normal size. 10 hours with three 6-foot tall people crammed into a row was excruciating."
Pros: "Food was hot and tasty for dinner. Breakfast was not too bad either - but Polish food is always good. Crew were fine enough."
Cons: "The boarding process was a shambles. Many passengers stood in the ailses or were turned around talking to folks they knew - this clearly irked others - it was a bit too social and the staff did nothing."
Pros: "The food was good, the flight crew was curteous altho not English speakers."
Cons: "The flight was one hour delayed and during boarding most of the time only one person checked us all in for a full dreamliner. There were at least four other LOT employees standing around who could have pitched in. I had a window seat with a large man next to me who overflowed into my space making it uncomfortable to just sit. I couldn't even cut my meat without bumping him. Because LOT upgraded random people before the flight, I would suggest they wait until they board and see who doesn't fit in the tight space and move those people."
Cons: "The worst crew I've ever seen"
Pros: "Good question! Not much. The Crew were very nice and professional."
Cons: "The airplane is uncomfortable, too tight. During such a long flight and an uncomfortable plane, free alcohol should be served to make the experience more bearable."
Pros: "If we was boarding to fly, They change our sits to first class ,We was happily surprise . We have very good fly."
Pros: "Thought the food was airplane-great and the cabin was super clean. The windows had a nice blue-polarized dimming feature."
Cons: "Entertainment was mediocre. Onboard announcements seemed overly frequent and used maybe twice as many words as needed — multiply that by each announcement repeated in two to three languages, and it made for a tedious process compared with other international flights/airlines. Fewer free snacks on offer compared with other international flights/airlines as well."
Pros: "That it landed safely."
Cons: "Too many kids and parents that think other passengers must put up with their kids. The "new system" spilt up my wife and I and we sat in different rows. Nobody seemed to be able to fix it and told us we could have booked our seat 24 hrs in advance online but the 24hr advanced option had 0 available seats. Why is it acceptable for any company to think that, when booking two or more people under one reference/ booking number, its ok to split up the people on that booking...? Would a car rental place give me two cars because they wouldn't want my wife and I to be in the same car??? When I explained my frustration, They all agreed with me, that they would be just as frustrated but nobody could do anything about it. A lady next to me (again, not my wife as she was in a different row) ordered a special meal that was not filled for her. She ate two rolls and the flight crew was not prepared for a mistake someone made with the prearranged food order. It is not a waste of money to have an extra few meals on the plane to accommodate "emergency" issues like someone forgetting to read their "to do" list with special needs. LOT Polish Airlines had become a disappointment for many passengers. Not my first flight with them and seems that they get worse every time I'm in one of their airplanes. Probably will look for other airline options when traveling to Poland in the future."
Pros: "Crew helpful and nice. Plane clean."
Cons: "Flight late. No information given as to when it would leave, etc. Food poor. TV flight monitors didn't work Took one hour to get luggage at O' Hare English language speakers couldn't be understood"
Pros: "New plane"
Pros: "Bardzo lubie ten samolot prowadzony przez polskich pilotow tak sie fajnie leci normalnie super aby bylo tak dalej zawsze bede latal z wami Marek pozdrawiam zArizony"
Pros: "The crew was polite and friendly. They refilled my water bottle."
Cons: "The temperature was way too hot at times (economy class), and I don't get hot easily. One bathroom ran out of toilet paper. The entertainment system stopped working about 45 minutes prior to landing, and no effort was made to restore it, nor communication about what had happened and that it wouldn't be restored. No information was given about the meal choices via speakers, so I did not have time to consider the best option. No information was given about whether there would be a second meal or just a snack (e.g. 6 pretzels), so I had just eaten a carry-on snack when they brought the second meal. The pilot information speaker volume was set to be at maximum. Since even the lowest headset volume was too loud for my ears, it hurt and gave me a fright when my movie got interrupted so loudly."
Pros: "I liked their 787 Dreamliner and their excellent service. The pilot did an excellent landing."
Cons: "No complaints"
Pros: "-Quick and efficient boarding -Relatively comfortable seating -The crew was nice -Great lighting -Relatively quiet plane"
Cons: "-The entertainment device was too loud, even at the lowest volume setting; and I couldn't adjust the volume for the crew/pilot announcements, so when I was watching something and it switched to an announcement it would play at the loudest setting and hurt my ears. -The movie selection was terrible and it would be nice if there were more tv show selections. -The food wasn't very good (but what can you expect with airplane food...)"
Pros: "New airplane, good service and in-flight entertainment"
Cons: "No flexibility on upgrade price, even when no one is buying..."
Pros: "Service and entertainment"
Cons: "The flight was late and I missed my next one because of it"
Pros: "Lufthansa was nice (great service and friendly people) (the airline we actually took home)"
Cons: "I did not like that I couldn't get on the plane because we were still in Prague when it left"
Cons: "Huge line to get through security at Terminal 5 at O'Hare. One complain about the Boeing Dreamliner (not really Lot's fault): the new light sensitive windows can't be shut and can't fully block the light. When flying with the sun directly pointing on the windows some light still goes through and it's harder to fall asleep, plus it gets fairly hot"
Cons: "I put two and two together when I had a stomach ache after the flight returning home. I had a stomach ache 30 minutes after eating LOT's dinner, and it jogged my memory that on the flight going, two months prior, the SAME thing happened."
Cons: "Almost 900$ for a ticket and no vine,no beer, no nothing.....maybe it's to cheap. ..."
Pros: "over all good ."
Pros: "This was a flight that my grandma took and she was very happy with LOT. We ordered a wheelchair for her, and she couldn't stop talking how awesome that service was. She said great things about the food."
Cons: "She said the seat pitch was a bit low, but typical of other carriers."
Pros: "I thought the plane was comfortable. The LOT crew worked hard the entire trip. They really were wonderful and helpful."
Pros: "Everything l"
Pros: "Great price."
Cons: "Cramped seats."
Pros: "Crew were responsive. 787 has more legroom & better recliner, window shading was amazing"
Cons: "Vegetarian food quality needs improvement"
Cons: "One food option.. VEGETARIAN.. when asked the crew member as to why vegetarian only.. she said not sure, but may be because most of the passengers were vegetarians.. REALLY????? Also no ice with drinks.. because they didn’t have ice!!!! But apart from this, it was another quality Etihad flight. Just didn’t expect the above inconveniences from Etihad! This is the first time I experience this with them."
Cons: "Same issues as my trip to Chicago, but this was a shorter duration so issues not as problematic"
Cons: "Poor service"
Pros: "Good sized seats and new aircraft, AUD airport is very pleasant and customer friendly. The vegetarian snack sandwiches are very delicious. I wish if they could offer them in every meal and to toddler passengers."
Cons: "I buzzed the light for service 3 times and not once did the attendant come and check on my needs. Our attendant was not customer friendly- infact I don’t recall her smiling once throughout the 13 hour journey. Overheard her being stern and rude with other passengers. I specifically asked the crew to deliver my stroller in AUD for transit since we were flying the next day and they didn’t fulfill our request. Luckily AUD airport has strollers so we used one and took it to our hotel. The fact that Etihad doesn’t provide hotel accommodation for 14 hour transits is beyond ridiculous. Really disappointed in this lack of arrangement for long haul flights."
Pros: "The air hostess was very helpful .I had a problem with my seat and she arranged for a seat where I was and remained comfortable throughout my flight to Washington. Love"
Cons: "The food. I had asked for a Hindu meal. It seemed I got a diabetic meal which was devoid of taste. It should have been normal. I think Etihad misunderstood Hindu meal with Jain food,where they don't use spices,onions,garlic etc."
Pros: "Boarding was efficient. Entertainment and food great."
Cons: "Crew was unusually subpar for Etihad. They were not nice, not attentive, not responsive. The plane was packed and loud with uncontrollable children and people having coughing fits. I did not see the nanny or flight attendants helping either situation e.g. offering water to the sick, ect. The toilet room was disgusting. The seat was cramped."
Pros: "USA customs done in Abu Dhabi"
Cons: "I will never fly or recommend etihad to any one of my friends or family."
Pros: "Nothing much"
Cons: "So i was with ticketing requesting for seating, and she said run run your flight is leaving , i did not get proper seat and i ran to find out it was NYC flight and not DC. I asked more than one Eithihqd personeel and they did not know the difference bewtween Nyac flight and DC flight . Then came back to request for seating and they again made believe my security will be declines if i waste timein requesting seating. Got a flight between 2 males for a 15 hour flight and a run across the airport with a heart problem . I will never fly Eithihqd and also will not recommend to anyone"
Pros: "Friendly and professional. Always with a smile."
Pros: "Customer service very good"
Cons: "Seat discomfort"
Pros: "I liked the cooperation of staff and the way they took care of me. Staff Took care of my request immediately and made sure I was comfortable. It was a blessing to travel in Etihad. In future , I will travel in Etihad only. I am planning to travel in June again and will book my ticket in my favorite airline, “ ETIHAD”"
Cons: "N. A."
Pros: "Every thing was good"
Pros: "Connections on Etihad. Abu Dhabi airport. Service and hospitality. On time flights and easy check in. US immigration in Abu Dhabi was a breeze."
Cons: "Food was terrible and insufficient."
Cons: "The Crew do not give you the meal what you booked during reservation, what is the point in booking the meal prior if it is not served."
Pros: "Staff was great...Food was good...Upgraded to first class !!!!!"
Pros: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
Cons: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Pros: "The food quality was good but they repeated the same food when we started & before landing. Kids usually won;t like eating same food again."
Pros: "The flight from AMM to Abu Dhabi was excellent. Movie selection was excellent. Everything was excellent. The flight from Abu Dhabi to Muscat was so so. It might be due to the short duration."
Cons: "Movie selection, sound system, seat and window shades on the Jordan to Abu Dhabi flight."
Cons: "Seat was too tight. No foot rest"
Cons: "They only had vegeterian options for the most part even when the expectation is that they would have at least some meat choices. They ran out of the meat options quickly. The crew was very nice though and arranged for a chicken meal at the end"
Pros: "Good media system. Great staff."
Cons: "Bad food. No flying nannies. Layover was long."
Pros: "I like the Dreamliner , professional crew , on time boarding , takeoff and landing , respect to holy Ramadan regarding the way meals were distributed"
Cons: "Nothing honestly."
Pros: "Awesome service, smooth flight , great staff. Very spacious"
Cons: "My luggage got damaged, but it's being taken care of."
Pros: "Economy class is okay in terms of space set-up. The US immigration organization and process in Abu Dhabi is perfect. We save a lot of time when landing in Dulles airport (Washington DC)"
Cons: "I was surprised by the crew attitude; almost arrogant! First bad experience of this kind travelling with an airline from the Gulf :-("
Pros: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
Cons: "On the flight to and from Abu Dhabi from DC, both planes had a mechanical problem with the toilet seats. The seats would not stay up, so they would come crashing down onto your spine as you were seated, which was painful. The only way to avoid this was to hold it back as you sat, which required you to twist around. This whole experience was uncomfortable and unsanitary. On the Abu Dhabi to DC flight, the toilet was self-flushing, as well. Except that it also malfunctioned and flushed every time before I stood up. This was an unnerving experience."
Pros: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Pros: "The food was pretty good for airline meals. We really made good use of the entertainment system which had many great movies and a kids interactive touchscreen. This entertainment system made the flight! Boarding was quick and easy and the ammenty packagfes (eye covers headphones socks ear plugs etc.) and a kids activity book was also great."
Cons: "The bathroom floors were not cleaned often enough and after 10 hours in flight the flight attendants stopped answering the call buttons. Not usually an issue as I like to get up and walk back to request something during long flights but we had children this time and this is harder to do when they are sleeing on you."
Cons: "All but one of the flight attendants, who unfortunately was not in my section, seemed rather terse and far less than kind. Simple requests from fellow passengers were regarded as inconvenient intrusions. The gal in my section would act like she had not heard the requests and then when the passengers would repeat themselves, she would snap, "Please wait till I've finished my service." She rarely would make eye contact with anyone while doing, "her service" and acted like it was a major inconvenience. It was a long flight but the crew on the way to New Delhi on Jet Airways were exceptional and made the flight as pleasant as possible. The Eithad crew lacked this attitude."
Cons: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Cons: "There was a chicken sandwich offered in the middle of the flight that is by far the worst airplane food I've ever had"
Pros: "Crew are usually lovely and helpful with even the most difficult passengers."
Cons: "The food quality is sub par and the entertainment is not adequate compared to other Gulf airlines. I enjoy traveling and did not enjoy the quality of food and actually ran out of movies to watch on a 14 hr flight! I think their focus is on Business and First class. I like this airline so wish it wasn't so."
Cons: "I requested gluten free meals ahead of time, but the request was not fulfilled, making meals tough. The crew were very kind though and worked to make the best out of the situation."
Pros: "Very comfartable"
Cons: "Internet acess is to expensive"
Cons: "I've never heard of double booking an assigned seat! Don't ever fly with etihad, not worth it!!!!!"
Pros: "Food could be better"
Cons: "Didn't like the food"
Pros: "Timeliness of the flight and communication from the flight deck."
Cons: "Particularly on the flight from Abu Dahbi to Washington, D.C., attendants were rude with not only me, but other customers. They were short in their responses, forgot requests multiple times, and didn't make the little bit of extra effort to provide translators in Arabic, ensure an elderly lady next to me had the meal she needed, and secure the food options that we asked for. Our row was told us there were no more chicken meals for example, when we saw an attendant on the other side of the plane offer consistent chicken meals for multiple rows to come. They were just being lazy and didn't even want to ask."
Cons: "Myself and my wife were assigned seats away from each other. Business class seating was not as good as in some other airlines that I have travelled. If husband and wife and family are travelling together on a long flight it should be possible to seat them close to each other"
Pros: "In air service"
Cons: "leg room and boarding delays"
Pros: "Good food Good Service too"
Cons: "Think improving better service in rest room Long flight - magazines on demand to suit each national - no idea about its practicability"
Cons: "No dedicated line for First @ TSA Pre-Clearance at Abu Dhabi. This means you have to leave the lounge hours earlier than otherwise incase there is a massive line @ TSA."
Pros: "crew very friendly....always ready to serve"
Cons: "seats too uncomfortable......leg spacing too tight.....person sitting at window wanted to go to restroom or just wanted to gets up ....everyone from the row.....gets disturb."
Pros: "The plane was spacious with great features. The crew was friendly and helpful"
Pros: "The flight was comfortable. Food was ok, but could be improved in variety."
Cons: "Boarding process, slow and long - I have seen other airlines do it much faster. Crew were friendly, but lots of confusion among crew members. Entertainment was horrible - need new and latest movies. The latest movies available were months old. This makes the flight time feel a lot longer than it is."
Pros: "Nothing special."
Cons: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."
Pros: "The flight was on time"
Cons: "The food from Bangalore - Abudhabi was worst...Also I pre selected Veg meals almost 4-5 months ahead of my trip,however the crew said he can't guarantee serving it..and the quality was poor."
Pros: "All the flight attendants were professional and courteous. I would like to thank the staff particularly on my return journey who were very courteous and professional."
Cons: "Vegetarian food. The airlines need to differentiate clearly between regular vegetarian Vs special vegetarian meals. Special vegetarian meal is tasteless and has nothing in it. Also, the food portions are small and it wouldn't hurt the business if they include a decent snack in between the meals. Food wise, its a lean mean cuisine."
Cons: "Leg room"
Airlines flying from Jordan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Jordan
Masks required on board, masks provided on flights from Jordan
Social distancing seating
Middle seats unavailable to book on flights from Jordan
Testing for antibodies, testing for symptoms for flights from Jordan
Waiving of change fees. Search flexible flights from Jordan