Our flight from Raleigh to Seattle delayed by hour plus. We missed connection as we couldn’t get to next gate in time Then we waited till 2:30 plane and then sat on tarmac loaded for half hour then our luggage couldn’t be found finally found where it was 2 employees sent us in wrong direction
They were really helpful with every question and my kids had never been on a plane and the staff made them feel comfortable
The merging of Kayak & the airline’s website was not always clear. Both on their own provided adequate Information about the flight. I had some challenges retrieving the boarding pass. I relied on the agent & may have paid the baggage fee twice.
Tucson AS767 flight yesterday from Tucson to SeaTac international Flight left Tucson around 7:44 am My name is Tanya Blendheim and I had a horrible experience yesterday morning at Alaska Airlines desk leaving from Tucson AZ. The agent was extremely rude and questioned everything about my trip. First she said (in a less than pleasant tone) you know your flight boards in 8 minutes? And we stop checking luggage 15 minutes before boarding. I acknowledged the first statement, but said that I didn't know about the check bag policy. (Another passenger, a man, was right behind me and he was denied checking his bag, which made him have to go back to his car to leave liquids behind) I also needed wheelchair assistance for my friend. I ended getting the wheelchair myself. The agent also said I wasn't checked in, which I was. One person in our group was no longer flying. She also said I had to pay $40 to check my bag and that my bag was 6 pounds over. The thing is, everything she said to me was said in a sassy tone and that was not professional or necessary. There are ways of informing customers of what is happening, without being condescending or rude.
very nice blankets and comfortable seats. great service. Great flights.
I’m biased. I work at the airport and within these systems so I know how to be effective. On top of that part though everyone was friendly and helpful. Both legs of my trip were on time. My baggage was handled with care. Alaska’s part of my experience was top notch.
Hello, Our flight arrived late, and the flight we were to connect to the departure time was moved up. At first our flight was scheduled to arrive at 10:40, but it arrived at 10:56. Our connecting flight was scheduled to leave at 11:25, and it was moved to 11:20. Also the terminal was moved from N to S. N would have been in the same terminal as the one we arrived in-- to get to S we had to take 3 trains to get to. And when we arrived at the gate, around 11:15, they said the gate was closed and would not open it. We had come from a funeral in Boston, and the person that helped us get new tickets said, "did you come from a girsl trip?" No, we did not. We were coming from a funeral. This experience was not what we expected/wanted. My friend, because she had to run to S, got a migraine and turned pale. In addition, I paid an extra $70 for an aisle seat that was more upfront, to make sure I can get off the plane faster and make the connecting flight. The fact that the plane not only did not wait, but left earlier, is absolutely unacceptable. This was a terrible experience, and I hope that I can be refunded for this horrible experience.
A gentleman at the desk for my boarding from Seattle to Anchorage randomly selected me and told me they would need to check my carry-on despite having multiple lithium-ion batteries all of which were in communication devices essential for time in Alaska. There was ample overhead compartment space and I was lucky non of my equipment was damaged due to his unnecessary use of power. A quick check with the flight crew would have likely resulted in an answer that ample space remained allowing me to keep my personal and important items near by. I did lose WiFi twice and that detracted from my entertainment which I do not commonly use.
Service was great! 👍 Seats were small and absolutely not enough leg and feet room!!!
The staff was friendly and the flight ran on time. Boarding was a zoo. This process could be greatly improved. They have done away with the entertainment they used to offer in favor a wifi signal for our phones and that wasn't working in half the flights. The beverage selection is poor and the quantity was minimal. I'm sure when the airlines can come up with something cheaper to serve than pretzels they they will switch to it. If their budget is that tight what else are they skimping on? (Maintenance, fuel, safety) Over all I'm underwhelmed!
