Alaska air decided my flight should leave early, so I was stranded in Seattle for the night.
Loved my flight Thank you
Pros: "Seats were comfortable. The food was very good. We pre-ordered a cheese plate and a wrap. A few weeks before our trip, Alaska Air changed the flight times, and we decided the connection time was too tight and so changed to a later connection. The agent we talked to about the change was very helpful, friendly, and knowledgeable. It's a good airline, typically rated as the best or second-best of the US airlines. As far as we can tell, its high rating is accurate."
Cons: "We originally had chosen our flight from Boston to Seattle to connect with our flight from Seattle to Sitka with an hour and ten minutes between them. However, Alaska Air changed the schedules of both flights, leaving only 45 minutes between flights. That is barely enough time to connect (the flights left from different terminals) if there are no delays. We thus had to change our plans not long before our departure to another flight to Sitka that left 5 hours later, forcing us to kill a lot of time in the boring Seatac airport. Apparently Alaska Air is notorious for changing its flight schedules. Travelers should keep that in mind when arranging flights and try to choose first flights that arrive soon enough that several alternative connecting flights are possible if Alaska Air changes the flight times."
Cons: "Correct gate information. The Yakutat to Cordova (#61) flight was delayed, which caused me to rush to the departing gate (told C2). Arrived at gate C8. Retraced my steps and made it in time for the connecting flight. Thanks to the crew."
Pros: "One of our baggage damaged. We reported to Alaska airline worker, she said wear and tear, they don't cover. we had to keep talking and took picture to made a claim."
Pros: "Nothing this trip :("
Cons: "Some assistance finding lodging and a voucher for lodging and food at the very least"
Cons: "SeaTac needs to get there stuff together. Took us 45 mins to taxi from our gate to the runway because the airport is so congested."
Pros: "Toni was amazing"
Cons: "Flight was delayed 8 hours"
Pros: "I don’t like the seats so painful my body."
Cons: "So hot I need more aircon"
Pros: "Crew was friendly"
Pros: "Love 1st class. Comfrtable"
Pros: "Flight was smooth. Attendants were helpful"
Cons: "I did not like walking outside when we landed. Walk to terminal was pretty far."
Cons: "Well besides spending a good amount of money. 7 hour delay because the plane was busted. Ruined not just my night but everyone else who flew southwest I was supposed to meet up with. Supposed to arrive at 7. Had to take a uber because it’s now 3am. First and last time EVER fly with them"
Pros: "Coffee refills"
Cons: "All was good"
Pros: "Helpful friendly crew. Terrific flight."
Pros: "Flight had a mechanical issue. They kept us informed, provided vouchers for food, and a discount on a future flight. We also were offered a free drink once the flight finally did take off. Crew was terrific."
Cons: "It was a 5 hour delay, however, we deplaned after about 50 minutes."
Cons: "The flight was really short so we didn't get any snacks or drinks. That was a bummer but it made sense."
Pros: "Great flight and great crew!"
Pros: "Free movies, clean seats, friendly staff"
Pros: "Terrific food in First class"
Pros: "Airline staff friendly and friendly."
Cons: "TSA. Not friendly nor efficient."
Pros: "Over was good"
Cons: "The crew passed me by when handling drinks, had to ask if I could have a cup of coffee, when everyone else around me was asked by the crew."
Pros: "The flight attendants were extremely pleasant."
Cons: "I noticed my area wasn't clean. I found tissues and trash in one of the pockets. P"
Pros: "Fast boarding. On time."
Pros: "Every Alaska Airlines personnel we worked with, from luggage check-in, to gate attendants to the flight attendants, were extremely helpful, friendly and so kind. It was a pleasure flying with Alaska."
Cons: "There wasn't a thing I didn't like."
Pros: "I have to use a wheelchair and the porters in San Diego are top notch."
Cons: "The trays were not cleaned."
Pros: "Flight attendants were friendly iebdly"
Cons: "Not getting previously assigned seat. Sat on n middle seat and was uncomfortable"
Pros: "Jules was the best Flight Attendant and made my flight from JNU to SEA one for the books! Thank you, flight crew!"
Cons: "The flight from Seattle to Chicago was canceled. They could not de-ice. Set on tarmac for 6 hours."
Pros: "The crew was super nice! I forgot my headphones, they had new ones for me, I didn’t want to use a credit card, the stewardess offered to take my cash and run her card. I had tons of movies to choose from. I also got some shut eye. Overall. Great airline and service!"
Cons: "Crew! Enetertainment and comfort."
Pros: "Very good flight and great price."
Pros: "The plane didn't have any mechanical issues."
Cons: "The flight was late because the previous plane had issues."
Pros: "Short flight"
Cons: "Not prompt takeoff or system for getting people on-board. The gogoinflight is also a mess and didn't work for this leg of my trip."
Cons: "Too many people with large carry-ons &backpacks made getting off and on very slow"
Pros: "Erika at the gate was a big help."
Cons: "Food sucks, wifi not working"
Pros: "Love small planes. Lots of legroom and you can see everything."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Pros: "Friendly staff and crew. Will do whatever they can to help"
Cons: "TSA is a necessary unpleasantness. Would not want to fly without them, but still no fun..."
Pros: "Refreshment and entertainment"
Cons: "Nothing really"
Pros: "Friendly staff. They offer 'a la carte' storing of carry-ons upon boarding. One flight even offered free check-in of bags that went all the way to our destination because of limited overhead compartment storage. Most flights were on time. We had one flight late and the person at the counter was able to get us on another flight so that we didn't miss our connection - this was stellar customer service."
Cons: "It's just a fact of modern-day air travel, but those planes are so incredibly cramped! Had a bit of trouble with online checkin for our departing flight. I wish you could also make it policy for customers and crew to avoid fragrances. We were accosted by people who bathed in bad cologne!"
Pros: "The flight attendant Andrea could not have been more friendly, helpful and professional. She did not loose her smile for the entire 2 and a half hour flight."
Cons: "We endured a delay of about 45 minutes waiting for passengers from another flight. The captain made that announcement prior to our scheduled departure, the speaker faded in and out so we could only guess the whole story, and we never heard one update."
Pros: "The crew was great, friendly and helpful. Very nice interior of the aircraft."
Cons: "No air from the vent. Very warm, was sweaty the whole flight."
Pros: "Ditto statements above"
Cons: "Ditto statements above"
Pros: "I got almost a full Alaskan Amber to myself because no one else had any"
Cons: "We were delayed an hour and 40 minutes due to weather in Seattle which was not the airlines fault but I was sick and crabby"
Pros: "Pilot information/announcements."
Pros: "Comfortable (as much as an economy seat can be). In-seat charging"
Cons: "~10 for internet--for each leg of a flight. Really??? ~25 per checked bag.... ouch. That was a surprise."
Pros: "Faster than was predicted"
Cons: "Pretty cramped economy"
Pros: "The crew was extremely hospitable! The airplane appeared new, but regardless was extremely clean. There was only a snack on the flight, but it was enjoyable. Overall, very highly recommendable airline."
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."