Daily cleaning, installation of cabin HEPA filters on flights from Kahului to Mexico
|November||Best time to beat the crowds with an average 6% drop in price.|
|November||Most popular time to fly with an average 19% increase in price.|
Average price round-trip
|$730||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 9h 14m
Mexico has not implemented any entry restrictions for air travel, but travelers arriving from countries affected by COVID-19 will be screened.
A completed "Cuestionario de identificación de factores de riesgo en viajeros" must be presented to immigration upon arrival.
There are no mandatory quarantine requirements currently in effect in Mexico. However, travelers showing symptoms of COVID-19 will be subject to quarantine.
All other info
The land border between the US and Mexico is closed to all non-essential traffic as part of COVID-19 measures. This is reviewed on a monthly basis. This closure applies primarily to tourism and recreational travel. Cargo, trade and healthcare workers will still be able to cross the border. Check with your closest US Embassy/Consulate before attempting to cross the land border.
There are currently 522,916 active cases of COVID-19 diagnosed in MX and 26,869 deaths as of Feb 26 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Mexico is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Mexico with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Mexico up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Although departure was delayed, we arrived early!"
Cons: "No internet no tv monitors food was all out of stock check in lady was RUDE"
Pros: "Nothing at all memorable Nothing bad Standard didn’t see much of them honestly"
Cons: "Beverage and movie player service was quite a while after when I expected. Movies were very limited compared to other airlines, and a $10 fee. The beverage/ food sales service did need to stop because of turbulence and didn’t restart fast enough for the passengers at the back of the plane that missed out. No water offered before landing, FYI. No blankie and pillow either."
Pros: "It was an hour shorter than normal"
Pros: "Arrival was early"
Cons: "More sandwiches selections"
Cons: "Hour early with tail winds - all fabulous"
Pros: "On time, always well informed, decent snack and drinks, nice attendants, plenty of legroom in premier and I like the way we can use our own devices for entertainment. If you forgot yours Alaska has something you can use for a small fee."
Cons: "We sat in premier and would have liked to use the restroom in front instead of going all the way to the back. Using a restroom should never be an issue."
Cons: "Didn’t have audio on my seat .. compensated with free snack"
Cons: "No Free Meal"
Pros: "Alaska is great"
Cons: "Internet cuts off after crossing border. Need to get a Mexican Internet deal"
Pros: "Alaska is great don’t become united or American"
Pros: "My knees didn’t hit seat in front of me"
Pros: "simple and afordable"
Pros: "Easygoing, no issues, received with some frozen margaritas, can’t ask for more..."
Pros: "We arrived 30 minutes early"
Cons: "No lunch"
Pros: "I splurged and purchased the first class upgrade as i am tall and it was a very long flight. Loved the legroom and service i received."
Cons: "Went through the boarding process and then we all waited in the line outside the plane for some time. They obviously were not ready to board the plane which was difficult for some of the elderly now standing in line. I had a planned dinner in sacramento which was a main reason i took this long layover and due to leaving 2 hours late i missed the dinner which had to be canceled. This was very important to me. The 75$ discount given to me on a future flight is not going to replace the time off work and the dinner which will now have to wait for anither trip to the mainland."
Cons: "Found the attendants not very friendly and snappy."
Pros: "Friendly stewardesses."
Cons: "Non-existent boarding gafte at LAX (tiny!)"
Pros: "Extremely competent and professional attendants who gave us some additional perks."
Cons: "Food was meh..."
Pros: "Pleasant personnel"
Pros: "On time service"
Pros: "Everything was fine"
Cons: "It was basic .. nothing special"
Pros: "Efficient and competent. One of the better airlines out there."
Pros: "Kindness and professionalism of crew. Captain alerted us when we were heading into some turbulence and made it seem not so severe."
Cons: "One of my suitcases got dented and I lost a wheel and wheel base from bottom of my suitcase. I have never had that happen on an Alaskan Airlines flight in my 32 years flying on ALASKA Airlines. But the ALASKA Airlines Customer Service desk gave me a brand new suitcase. The only inconvenience was I had to empty all my belongings from damaged suitcase and transfer them to the new one at the airport."
Pros: "On time/early, pleasant crew, great flight (other than the fact we were leaving paradise!). Also the plugs to charge phones/tablets/computers during the flight are clutch!"
Cons: "Probably should split the board group to something smaller than rows 20-32 (too many folks in 3 "lines"), but I was in row 17, and since most folks had boarded it was smith sailing for me."
Pros: "First flight on Alaska, fantastic airline! Will definitely fly them again. Friendly crew, good perks, comfortable flight. Highly recommend."
Cons: "Flight was delayed"
Cons: "The delay of 45 minutes to about an hour inside the plane."
Cons: "The food wasn't good and they run of food to buy."
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Friendly air hostesses. Customer service (3) rounds of drinks and food."
Cons: "Only one movie in 5 hours because the network does not work properly. . A second movie could not be selected after the first movie was chosen"
Cons: "The planes, both ways, was filthy."
Pros: "The service crew at the Alaskan service gate were amazing. We showed up 5 minutes post boarding gate close because we had to run back to our hotel to grab a wallet left behind. They waived the flight change and quickly put us on the next flight to the Bay Area asap."
Cons: "Not related to Alaska airline directly, the security check in took a long time."
Cons: "almost 5 hr delay, Really!"
Cons: "The diy watch movies on my own device wouldn't load. More frequent trash pick up."
Pros: "we left 20 minutes early captain kept us informed"
Cons: "amenities were poor"
Cons: "I found the temperature in the cabin to be extremely cold."
Cons: "Two hours late"
Pros: "The people doing the boarding/checkin were so "aloha" and everything went so smooth all the way through. Loved it!"
Pros: "I liked the direct flight."
Cons: "We returned to Sacramento, and my bag was "lost". The bag attendant suggested it was hung up on the belt. Our neighbors had to circle the airport while we dealt with her. We went home without my bag. Thirty minutes after we were home, the bag attendant called and said they had my bag. We returned to the airport to pick it up because they could/would not guarantee that it would be delivered safely. The attendant said that it was there on another belt. NOT, because I actually checked before we left. Then, she didn't want to give us the Measly $50 voucher. Ugh, still upset a week later."
Pros: "Cheerful staff."
Cons: "No pillows or blankets available. Not enough communication about turbulence."
Cons: "5 hrs in the plane. No food, not even a little bag of snack!!"
Pros: "Out stewardess was amazing!!"
Cons: "I they had negetive stars I would use them. From Jessica at check-in in Maui to the flight attendants. Alaska air needs to retrain their employees on customer service. I'm not sure if something was going on or the employees don't like their jobs but what's horrible experience."
Pros: "Built in USB chargers, friendly flight attendants, good service, good food options. One of my favorite airlines"
Pros: "I made multiple requests for proper seating for my mother Flights going and coming, the crew tried to make up for incorrect seating of a sverely handicapped walker."
Cons: "Bad handicapped service, until too late"
Cons: "Children were kicking my seat the entire red eye. I think a meal should be free if you are traveling all the way from Maui to Philadelphia"
Pros: "Everything and how they treated you was great."
Cons: "See previous"
Pros: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Everything was good."
Cons: "All good"
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "All was great"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Cons: "Flight was late."
Pros: "The movies were entertaining"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Cons: "Carry brewed decaf coffee."
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Boarding was easy. No issues. Friendly staff. We had to fill out customs declaration forms but didn’t have a pen. We asked stewardess for a pen and they didn’t have any left. She said to borrow from a neighbor which I thought was rude. We don’t know our neighbors. If a flight requires filling out a form, they should provide enough pens to do so."
Cons: "Not enough pens"
Pros: "When I finally got off the plane"
Cons: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Nothing - missed flight"
Cons: "Need to reschedule flight to tomorrow morning...."
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Cons: "Missed my flight do to TSA security my wife is diabetic this TSA agents/idiots looked like they newer seen insulin pump or insulin bottle and flight left 15 min early. So I'm in Tampa trying to get flight in morning to Cancun"
Pros: "Almost everything."
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Free movies on plane, quick boarding! Ok time :)"
Cons: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Pros: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Cons: "More leg room wouldn’t hurt!"
Cons: "That we did not have a seat assigned"
Pros: "Everything was great from boarding to landing."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Flight home was excellent as there was movies to watch and and snacks twice. Crew was great!"
Cons: "Flight to Cancun was ok, wish there had been a movie on that flight. Crew was great!"
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "Quick and everyone was friendly"
Pros: "Boarding was easy"
Cons: "Seats, the whole flight experience"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Cons: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Cons: "They lost my luggage."
Pros: "Great selection of movies to watch."
Cons: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Pros: "great flight free movie going down"
Cons: "no free movie/tv coming back"
Cons: "The flight was delayed for 4 hours."
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "Everything was great"
Cons: "More than an hour late departing. Added to that it was almost an hour before luggage appeared. Not West Jet’s fault but it made us even later resulting in some of our long drive of our drive to Grand Canyon being in the dark."
Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"
Pros: "Crew were fairly attentive, have experienced better. Liked the Canadian entertainment options, even if very limited."
Cons: "Seats were okay, the plane is really showing it's age. Movie selection was very limited, and very dated."
Pros: "The check-in process was very easy and friendly. The flight attendants seemed nicer than other airlines."
Cons: "They lost my luggage on my transit from Toronto to Calgary and did not return my call and did not return a call as promised."
Pros: "Great crew, very accommodating for a small and short flight"
Pros: "I enjoyed every bit of the flight"
Pros: "Friendly crew"
Cons: "Food not provided. No in-seat entertainment. Late take-off on every single leg of my trip"
Pros: "Crew was great! Seats were decently comfortable. On the way there the travel time was shorter than expected. s"
Cons: "They ran out of hot food for purchase by the time the catering trolley arrived in the back section of the plane and had limited vegetarian / vegan options for purchase."
Pros: "Great crew"
Cons: "Very uncomfortable, no snacks offered,"
Cons: "Better food options!"
Cons: "Sat in Plus. Horrible service. No hot towels. Had to ask for 2nd drink and was refused a coffee and Baileys with at least an hour left in flight. No snacks offered or served. The attendant spent most of her flight hiding in her seat and reading a novel. Brutal!"
Pros: "Flight was on time and crew was friendly"
Cons: "Nothing. All good for a low cost fligh"
Pros: "A little late on take off but made up time in the air. Crew was pleasant."
Cons: "Aircraft seemed a bit tighter seating than other WestJet flights I've been on. Still it was fine for a 3 hour flight."
Pros: "The WestJet staff took great care of my dad right from when we entered the airport in Calgary to when he landed in Phoenix. They made sure he was comfortable and that his experience was stress free."
Cons: "No control over this but they waited on the tarmac for 30 minutes before taking off. They made up the time in the air. I'm sure that de-icing the plane was the reason for part of the delay. Safety first."
Cons: "I missed the food"
Pros: "Boarding etc was all fine."
Pros: "Service was good. Reached our destination before scheduled time"
Pros: "Not crowded. Nobody was beside me. USB power. Found space for my carry-on. What more can one ask?"
Cons: "For long flights, these seats are OK at best. Always come off with a stiff back. (What can you do about aging?)"
Pros: "Everything!!! I loved!"
Pros: "On time and friendly! This was my first experience with West Jet. If the opportunity comes along...I will gladly travel with them again."
Pros: "WE arrived early!!!"
Pros: "Everything was done orderly."
Cons: "After all was boarded, there was a sick pssenge on board. It took them 45 min to decide she should get off. Dont know why it took so long."
Pros: "Flight time, attendant"
Cons: "New food is terrible and ground crew is Maui is beyond slow"
Pros: "As it was a red eye flight, we didn’t utilize the food options. My answer is better identified as ‘n/a’."
Cons: "No headsets Ran out of several of the food items -- I was in row 10 and they served from the front.... A bit disorganized boarding process but it was Mexico ... Comfort? The seats are way too crowded, and the guy in front of me put his seat all the way back so it was very uncomfortable."
Cons: "First leg of flight was cancelled. Plane didn't come in at midnight as scheduled, so was not available for departure at 6:20 AM. WestJet did not inform anyone - including Kayak. Apps westjet & kayak said departure was on time, but there was no plane."
Pros: "Smiling staff. Very helpful"
Cons: "No complaints"
Pros: "Crew was friendly."
Cons: "Lack of maintenance. Seats did not recline, seat in front of me was broken. No reading lights available. One washroom became inoperable. Just showing a lack of maintenance or cost saving measures until new planes are delivered. Not a great impression for a carrier striving to compete against Air Canada. I would say they are competing with Air Transat."
Pros: "I love WestJet’s in-flight entertainment and the crew was very helpful. There was a maintenance issue that kept us on the tarmac for 2 hours and the crew kept us up to date the whole time."
Cons: "I ordered a pizza. It was awful. Also, my seat was completely flat - no cushion or support - and I was so uncomfortable."
Pros: "Friendly Staff Flight delayed departing but pilot made up the time ."
Cons: "I didn't like having to go outside in the cold to board the plane and to deplane."
Pros: "The attendants are nice."
Cons: "The flight was delayed for abiut 2 hrs and when we boarded the plabe the auxillary power supply tyat provides the plane with power when it's parked in the terminal was broken which meant the plane was freezing cold, where we were basically forced to sit for another 45 minutes due to some baggafe issue, before the plane finally turned on its engines and warmed up the cabin. This happened in Toronto during winter (-15 degrees Celsius).... Westjet service has been terrible."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "Thankfully our flight wasn't 100% full. Our baby got a seat to herself, which allowed her to sleep the whole trip, ans my legs didn't fall asleep from her weight. Blessing! The staff were very accomodating and friendly for parents travelling with young children."
Cons: "Internet was down so not entertainment whatsoever. Planes of any size or length of travel should have at least a few tv's so we can watch something to pass the time. Cookies are surprisingly delicious, but your choice between pretzels and cookies are very limiting (and boring). Another option would be much loved."
Cons: "I was not given the prepurchased food item I ordered"
Pros: "I had my mom who needed wheel chair assistance, and an agent helped push her and made sure she was comfortable. I couldnt have asked for anything more. Very appreciative of the considerate service and help."
Pros: "Actual flight went off without a hitch to Vancouver no delays in air."
Cons: "We were moved gates which is understandable, however once moved the estimated time of departure was constantly changed and missed. There was a reasonable cause for delay (cleaning up puke) but took abnormally long > 2hrs. Staff did not seem to be really giving it there all (understandable as it was late and they were probably tired)."
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Cons: "The media system barely worked."
Pros: "On time"
Pros: "I really liked the service with West Jet. The people were so friendly and helpful, and that was huge since we were not as familiar with Canadian procedures. After we got on board the flight, I do not remember much since I literally got on the plane and went to sleep. But I was comfortable enough to sleep!"
Pros: "Crew was very pleasant and attentive. They still give away snacks too which was a nice surprise."
Cons: "There was nothing I disliked about the flight other than the discomfort of the seats, but there is nothing they could have really done to change that!"
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Pros: "The flight was great. Especially because the WestJet agents named Kelsea and Sarah who were a pleasure to deal with. They successfully accommodated my request to sit with my new wife! Thank you so much!!"
Pros: "Friendly people!"
Pros: "On time, smooth and amazing views of snow capped mountains."
Pros: "Great service! Crew was very friendly and happy. Flight was online and landed early"
Pros: "Crew was great."
Cons: "Check in is brutal. Ruins then entire experience."
Pros: "U can watch movies for free"
Cons: "Plane was dirty"
Pros: "This company is obviously dedicated to providing a quality product."
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Pros: "Great airplane"
Pros: "To be Honest, I really don't like anything about this airline. It has horrible service. The workers at the airplane are nasty. And I didn't get my bag, even when I had to paid for it. This service from this airline the worse. ..."
Cons: "N O T I N G ...."
Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"
Cons: "Delayed made me lose my connection."
Pros: "Attendants were courteous."
Cons: "Space between seats and back rest. Atten"
Cons: "5 hours delay and the did not give us a clear explanation"
Cons: "Poor communication about serious delays."
Pros: "Excellent service"
Cons: "My nephews got to the airport 1 1/2 early to check in. They were Not promitted to board the plane. I had to buy new tickets or fly out Monday. I have insurance and was not reimbursed."
Cons: "They had a problem with media system, so this way we cannot see any movies"
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Cons: "their seating chart and the entire seating experience sucks"
Cons: "Massive 12hour delay, no compensation and then plane was over 45 minutes late the next day"
Pros: "In this day and age when Airlines are making you pay for every little thing; we were pleasantly surprised by the wonderful service and attention to the customer Aeromexico still gives to each customer."
Cons: "Nothing - we loved our whole experience."
Pros: "I liked all en general! The Service was very well"
Cons: "I don't liked to pay the baggage when for a long time one baggage was free!! You need to do something about the baggage!!"
Cons: "Old airplane"
Pros: "I was so happy that Aeromexico and Copa worked together to check my bags all the way to my destination even though I was flying 2 different airlines. It made it so wonderful since I was flying alone with my four kids. Everything went smoothly with the tickets and check in. Everyone was very helpful."
Cons: "30 minutes late"
Cons: "Faster boarding. Decense and luggage arrival."
Pros: "Everything nice fly Ride on time"
Pros: "This was my first experience with Aeromexico and i loved it. Everyone was nice and the plane was nice. Loved it."
Cons: "The seats are awful"
Cons: "I don't like the services out side the airplane. El servicio es pésimo con las personas de Aeromexico, necesitan estar preparados para atención al cliente, que mal servicio, las personas son muy groseras"
Pros: "La amabilidad y la atencion."
Cons: "La música muy aburrida."
Cons: "It would be good to include fruits in the menu"
Pros: "2 hours delayed. Unbelievable"
Pros: "Entertainment. Every seat had their own tv."
Cons: "The check in"
Cons: "Al momento del checkin, muy tardado y dando prioridad a los socios del club premier."
Cons: "In both ways I was not given a seat until the lats minute. I was not offered the chance of choosing my seat before."
Cons: "They were rude and not helpful. When you want assistance they answer you as if you are bugging them when that's their job to assist the people."
Pros: "el atrrizaje fue excelente"
Cons: "La comida"
Cons: "Sandwiches at second meal were dry and had too much bread for just a thin slice of Spanish ham. Neither meal had wash and dries before service."
Pros: "What did I like nothing.. So unfriendly.. Not understanding that we had just been robed andas a result I had an asthma problem which made it hard for me to get there on time."
Cons: "When I called I wasn't given any condideration even when I they knew about my situation.. They keep on rising the price as the hours when by.. I can honestly say I will not be recommending you company.. Leaving in Dallas will given me great pleasure to discourage others to use your company."
Cons: "People were mad and with attitude"
Cons: "Retraso de una hora 40 minutos"
Pros: "Entertainment on board."
Cons: "Staff at JFK's Aeromexico desk grossly incompetent: non-communicative, extremely slow and not very helpful."
Pros: "Check in agent was very very helpful!"
Cons: "There was Nothing to to dislike"
Pros: "Mis padres son los que viajaron y estuvieron muy complacidos con la manera en que fueron tratados. Ellos tienen 86 y 82 años y me comentaron que las personas que los ayudaron fueron muy amables. Cuando llegaron a la Cd. de Mexico, ya los estaban esperando con la sillas de ruedas que requerimos para ellos. Gracias."
Cons: "En el aeropuerto de Las Vegas tuvieron que esperar un poco por las sillas de ruedas que se requirieron. Supongo que los empleados estarian muy ocupados y es entendible. Por lo demas, todo estuvo bien. Gracias."
Cons: "Unprofessional staff, unorganized staff. Not clean airplane. Simply a terrible experience and I have flown AeroMexico multiple times."
Pros: "Great, very easy"
Pros: "Very friendly personal"
Cons: "In Mexico airport personal where not helpful"
Pros: "The service was excellent ans the plain was very comfortable."
Cons: "It was very hot inside the plane. No entertainment what's so ever"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Cons: "Fix internet"
Pros: "Space between the seats"
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
Pros: "19 minute flight wheels up to wheels down!"
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."
Pros: "Flight attendants were great."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Cons: "They have very long and annoying credit card announcements"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
Cons: "The snacks."
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Cons: "American flight attendant service"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Cons: "a little delay in the departure connection flight ."
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "It was on time & staff were pleasant & effective"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."
Cons: "Poor customer service"
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Cons: "Fast boarding on coach."
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
Cons: "Ride flight attendants"
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Pros: "None at all. Poor customer service"
Cons: ". My flight from Maui to Phoenix was not good. I was at the back near where they store foods and drinks. I had a bad stomach pain. I requested a hot tea. Flight attendant declined. Was a horrible flight because of my stomach pain. If I only knew American Airlines flight attendant are very rude. I will not book this airline again. Very poor customer service. The flight attendant was white , male, older."
Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Pros: "The movies were great and the staff was friendly"
Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Airlines flying from Kahului to Mexico have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kahului to Mexico
Masks required on board, masks provided on flights from Kahului to Mexico
Social distancing seating
Middle seats unavailable to book on flights from Kahului to Mexico
Testing for antibodies, testing for symptoms for flights from Kahului to Mexico
Waiving of change fees. Search flexible flights from Kahului to Mexico