Cons: "Boarding crew not very friendly"
Pros: "Quick boarding process! Everything was on time as estimated."
Pros: "The entertainment"
Cons: "Departure times"
Pros: "The crew was amazing"
Cons: "Other travellers where rude"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Cons: "Flight was delayed due to crew not being available."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Cons: "Everything was good!"
Pros: "We had purchased economy tickets and got assigned seats that were not next to each other. As we were boarding the ticket person gave us a new seat assignment closer to the front and next to each other – we really appreciated and liked it. Makes me want to fly Delta again!"
Pros: "Being in First Class"
Cons: "Heavier food selection would be appreciated."
Cons: "Seats were a little tight."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "Attentive and friendly crew, great entertainment system"
Cons: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Cons: "Friday when I supposed to depart at 7:21 am my flight was delayed to 6:00 pm and yesterday when I supposed to depart from New York at 7:21 pm my flight was delayed until 11:20 pm was horrible! I never again i would took Delta because I call a day before my departure to see if they would help me changing my flight by morning and they couldn’t they told me that i have to pay $300 dollars."
Pros: "Everything in 1 class"
Pros: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Cons: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Pros: "Flight crew was awesome"
Pros: "Quick, safe flight. Very good pilot."
Cons: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Pros: "I like Delta's onboard entertainment, Delta Studio. I also like that I can use wifi messaging onboard. The flight attendants did an excellent job as usual. I was in First Class so that was nice. I like the ice cream for dessert. I like the snack variety in First Class."
Cons: "For first class the seat pitch is not great. I had a steak, it was dry. The rest of the meal was OK."
Pros: "Early arrival!"
Cons: "Didn’t know that I didn’t have a window on the row I was on"
Cons: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Cons: "The two hour delay"
Pros: "Upgraded. Arrived early"
Cons: "No entertainment system even in 1rst class"
Pros: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Pros: "Everything went wonderful. Excellent crew"
Cons: "No problems"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Everything went smoothly boarding etc."
Cons: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Pros: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Pros: "Delta Comfort seats"
Cons: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Pros: "Overall it was good"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Cons: "Completely threw our afternoon plans and next day on their head because of the flight delays. Not cool."
Cons: "Flying from Sydney Australia and this being the final segment, Delta lost my luggage with no explanation as to why. It made it around the world only to get lost on the shortest segment. A real pain after 21 hours of flying to be delayed late at night by airline. No offer for compensation."
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Cons: "Old plane Zero entertainment First class seats worn thin and uncomfortable. I've been flying AA quite a bit lately and thought I'd give Delta another try. Too bad, it's clearly not up to today's standards"
Pros: "flight itself was fine"
Cons: "When we arrived in LGA, the luggage conveyor belt was broken and luggage was piled up and driven to another terminal. As a result half of our luggage did not arrive on our flight but arrived on subsequent flight. However, one bag was nowhere to be found and Delta staff could not clarify the issue. They did find it next day and delivered to the FLL airport, but we had to get a cab and go to the airport to pick-up as we could not take a chance of it not making it to us before the cruise departure. I am extremely disappointed"
American airlines has always been great. Will definitely be using them in the future!
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Cons: "Not charging me 100 dollars For a luggage that was 56 pounds"
Cons: "Smooth flight. Left on time arrived on time."
Cons: "Attitude of flight attendant"
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "The pilots did a great job through turbulent air"
Cons: "I wish the seat reclined further back"
Cons: "The experience was excellent."
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Pros: "The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight."
Pros: "Great crew, comfortable chair. Entertainment was great."
Cons: "Everything was great."
Pros: "flight took off exactly on time & arrived on time"
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Great crew!"
Cons: "Flight was too crowded!"
Cons: "In-flight snacks and lack of working entertainment."
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Pros: "Crew was nice"
Cons: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
Pros: "Courteous, friendly staff"
Pros: "No issues at all"
Pros: "Flight was on time"
Pros: "One of the only flights that got out during a blizzard. Very professional, de-icing went smoothly, pilot was smooth and flight was smooth."
Cons: "All good"
Pros: "The crew was excellent. Stewardess was cheerful and helpful. The flight while full was not crowded."
Cons: "Plane was late. Mechanical issue at the gate after boarding. Seating room pretty tight. Three gate chanes at O'Hare."
Pros: "My throat was sore and stewardess was able to give me water while I attempted to take cold flu pills"
Cons: "Not enough leg room and too small of a seat"
Pros: "Getting home safely"
Cons: "Finding damage to my luggage"
Cons: "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
Pros: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Cons: "Couldn't get the entertainment app to work"
Pros: "The crew was nice."
Cons: "The flight was delayed due to weather, but nothing can change that. We still landed on time. Many other passengers were complaining."
Cons: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
Cons: "The flight was delayed 3 hours waiting for a flight attendant"
Cons: "one of the worst trip ever. although there were many turbulances, the captain did not appear to be proficient along the way. The landing was horrible as well."
Pros: "It was my first time I was a little scared but not anymore it was a smooth ride. Don't change nothing keep up the good work. Thanks for letting me explore"
Pros: "Friendly crew"
Cons: "3 hour delay"
Pros: "American got it right this time. Departing on time with a crew that seemed well qualified."
Cons: "No yves on the plane like delta. Flight delayed 5hrs"
Pros: "The third set of pilot tried their best to get us a spot to fly out due to bad weather we took off after almost 3 hours"
Cons: "The airline should have at least coordinated their crew arrangement before passenger boarding time, and have to change crew members three times after passengers boarded."
Pros: "Same as above"
Cons: "Same as above"
Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."
Pros: "The plain went to the runway then stated that needed more gas due to weather so we returned to the gate, three hours later we finally departed. In two flights in three days I was delayed 9 hours"
Cons: "The 9 hours delay and zero compensation"
Cons: "We waited on the plane for two hours before taking off with no explanation and no food or drink. Crew said they didn't know when we'd take off"
Pros: "Good crew good flight everything was grwat"
Cons: "Everything was good"