AZO - LIR
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Top 3 airlines serving Kalamazoo Intl to Liberia
Scores according to KAYAK customer reviews
Cons: "Every thing was good"
Pros: "The crew was so nice and funny!"
Cons: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"
Cons: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Cons: "I’m would be much better if I can sit by my husband."
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "Boarding was easy."
Cons: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew was awesome. Very efficient"
Cons: "Couldn’t connect to see the trip on the monitor but no big deal. Still was able to watch tv"
Cons: "Everything. Awful plane, seats and service"
Pros: "Friendly and Professional Crew"
Cons: "Snacks were a bit boring & no tv’s onboard."
Pros: "I love flying Delta. We left on time and even landed about 20 minutes early and all our baggage was at baggage claim by the time we got there. There is also a great amount of tv/movie options to choose from on board. The flight went by so quickly."
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pros: "The flight attendants gave great service"
Pros: "Everyone is working the gate and on the plane were amazing!"
Cons: "Old cramped untidy and limited drink service"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Cons: "It didn’t take off on time"
Pros: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Cons: "We had to wait at the gate on arrival"
Pros: "Flight crew was awesome"
Cons: "Super noisy due to being in the last row! Couldn’t even watch a movie. Bathrooms were so dirty and door didn’t close properly. Air vents didn’t reach to aisle seat. Awful."
Pros: "Quick and everyone was friendly"
Pros: "No issues boarding as a group of 6, including one child. We all had at least a personal item and/or a carry-on to stow. The flight was easy, comfortable, and the free movies were current and definitely helped pass the time."
Cons: "We were seated right behind the delta comfort+ and saw the special snacks they got. Being teased by that is not a huge deal, just a little disappointed by the regular snack selection, the snack mix was definitely subpar."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "Getting home in one piece"
Cons: "Why do airlines schedule 2 flights for the exact same time in the exact same gate? Just to watch passengers squeeze in like cattle??"
Pros: "NOT A THING!!"
Cons: "I has nothing to do with the flight it self! The original fight was cancelled from Minneapolis to Atlanta (with no notice) I found this out by calling!! I was told a confirmation of a new flight was going to be email once the request from the support had been approved (the email confirmation was never received). I was also instructed multiple times to not show at the airport unless I had receive the confirmation. I was up most of the night waiting for this confirmation that never came!! I received an email this morning letting me know the fight from ALT to Mexico had been delay!! When I opened it to view the itinerary it showed she had been booked for the am fight at 6:30 am! after spending another hour and 35 minutes on the phone your support team could not find a fight until Dec.21!! Not to mention the accepted they had problems with their email system and phones, but asked why didn't I called,mmm I was on the phone for the 3rd time!!!! I am very, very disappointed!! Not a discount was offer or a fight the next day even when I was checking an flights were available!!! Here is the other part,,Rosa came all the way from Mexico to care for her ill sister for the last 2 1/2 months, all she asked was to be able to be back home for the holidays!! Your team insisted on scheduling a flight for next week or a full refund!! This was not a money matter!! It's about getting some one home for the Holidays who has helped a ill person during the most vulnerable time in her life!!"
Pros: "Upgraded. Arrived early"
Cons: "No entertainment system even in 1rst class"
Cons: "Landing was frightening."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "Good entertainment options, on-time departure and arrival."
Cons: "Had to stow backpack under seat due to full flight. How is this still the norm? Wi-fi not working."
Pros: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Cons: "Economy is very tight quarters."
Pros: "I liked watching movies."
Pros: "On Time"
Pros: "First flight"
Cons: "Too packed"
Cons: "Flight delayed"
Pros: "Service was very nice."
Cons: "The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal."
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "Entertainment options"
Pros: "The crew friendly,boarding was easy the flight was comfortable they even went around and gave blankets they could do a little more with the snacks. There were TVs so the entertainment was really good. Seats didn't go back, wish they did."
Cons: "I wish they had more snacks like JetBlue but all was fine."
Cons: "The flight was delayed when the pilot's tablet failed and he had to run to operations to get another. Seemed odd. While this was going on they decided to fuel the plane. Seemed like an excuse because they didn't have their act together on the fueling. Tablets are pretty reliable, do they really rely upon an ipad to get us where we are going?"
Pros: "Short flight 21 min"
Cons: "Held on plane in Kzo awaiting clearance from Detroit . Kzo airport was great, clean, friendly."
Cons: "I got very cold during the flight, the ac was so cold that I had to stay in my winter jacket and a hood."
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "Good movie selection on the touch screens"
Cons: "The new self scan at boarding took awhile for each time to read the phone or paper boarding pass. The crew, specifically the lady with big hair, was not in a good mood. Super narrow seats!"
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "Very uncomfortable seat - and I’m thin."
Cons: "Outlets not working for my row"
Cons: "Taking off on time. But they did get another plane. We arrived about 5 hours late."
Pros: "The crew was better than my first leg of my trip. They had manners and were attentive."
Cons: "The food and drink selection"
Pros: "Very nice crew today! On time to depart and arrive."
Cons: "In a perfect world, no 2-hour delay."
Cons: "Stewardess very rude"
Cons: "Speaker volume was too high."
Pros: "The flight attendant was very nice and tried to make our long delay tolerable"
Cons: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Pros: "I had enough legroom. Airplane arrived a bit early to destination."
Cons: "I did not find out until I looked at the boarding pass that our flight time was changed. We had to miss a family function to go to the airport sooner than expected."
Pros: "Pilot did well on rainy flight"
Cons: "Only pretzels for snack"
Cons: "The flight was delayed, I never took it."
Pros: "Crew, food and boarding."
Cons: "Limited entertainment selection. Tight setting with minimal leg room."
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Pros: "Great crew, on-time arrival, quick boarding"
Cons: "Crowded seats in the back of the plane, Low quality and bland snack options"
Pros: "Nothing — the flight was cancelled because of a fault on the plane."
Cons: "Cancelled flight.."
Pros: "Good flight attendants"
Pros: "The trip was easy and the time very good set!"
Cons: "This was the worst flight experience of my life I will never flyAmerican again"
Pros: "Long flight, but I really like the 787. Comfortable travel."
Cons: "American airlines mishandled my luggage. Extremely poor communication about status. (I don't know how much all my phone calls to them will end up costing!) Two and a half days later, I have to return to the airport to pick it up. If you travel with AA, pack MORE than essentials in your carry-on! Also it is criminal that they charge extra for aisle seats!"
Pros: "Liked the service and food"
Cons: "Seats are tight and foot legroom is tight too"
Pros: "flight was on time and pilot was good. will and grace on the main screens which was a good choice but why bring back the cabin screens from the 80s??"
Cons: "Scaled back to less than a budget airline at a higher cost threshold. boarding process was disorganized, no screens, additional cost for breathing (pretty much)"
Pros: "There were charging ports for every seat."
Cons: "The flight crew kept going onto the intercom for no reason. Every ten minutes or so someone would get on just to hold the button and let go or say enjoy your flight. Also, there was no food and didn't ask for anyone to board before zone 1, including us service members"
Cons: "Very very cramped"
Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
Cons: "Flight attendants seemed inconvenienced by simple requests like a drink or headphones. The food was downright terrible! Overall rudeness! They lost one of our two bags that we checked in together. When they finally found it 36 hours later, the process to get the bag was horrific!"
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "Staff was friendly, helpful, flight was on time, seats were comfortable, worked with me to sit next to my wife. The meal and one of the snacks was really good."
Cons: "Bag drop process at CDG was long and confusing, but the staff were doing all they could to help us get through it. Bravo to them. The food could have been a little healthier (a little too much of it was high in sugar)."
Cons: "No wifi. No personal video. Old plane. Felt like 2005 domestic flight instead of 2017 international. I paid $135 each for 2 exit row seats, and everyone around me on the flight told me they had not paid anything and just received the seat today I won't fly AA again I don't think."
Pros: "The plane was new and very comfortable. Service fair."
Cons: "The food was horrid."
Pros: "the plane was very new and in excellent condition"
Cons: "No wifi or chargers or seatback entertainment"
Cons: "Missed that flight because my finair was delayed at Helsinki"
Pros: "Free wine Great Movies Great food including ice cream!!! Free pillow, blanket, and headphones!!"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "i bought better seats when i booked the tickets. on the day of the flight AA changed the airplane, and I did not get the preferred ticked i payed for."
Pros: "Food was okay for airplane food"
Cons: "I was overlooked multiple times during beverage distribution and kept getting bumped in the head even though I did not rest my head outside the headrests. Makes it difficult to get some sleep on long flights."
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."
Cons: "Carry on limitations"
Cons: "All. The worst airline in the world"
Pros: "It was empty and there was a lot of room. It was nice and quiet. They still served snacks and drinks. Can't complain!"
Pros: "Crew are cold. Babies crying. Dogs parking. And strong headwinds flying in from Boston made this flight uncomfortable"
Cons: "only food was "cookies" and no variety. Other airlines give at least a choice of the "free" foods."
Pros: "On time, very friendly and accommodating crew!"
Cons: "My screen didn't work BA to Dallas but I didn't ask for help either!"
Pros: "The ride was flawless"
Cons: "The plane coming back home delayed unloading our luggage, so once we got of the plane. We had to wait on our luggage. I never experienced that before."
Cons: "This was the worst flight ever. AA is the worst airlines ever."
Pros: "Having free entertainment again is very nice!!"
Cons: "Delayed once again, at least it was only about 30 minutes and I didn't have a connecting flight to worry about. Leg room was absolutely horrendous!!! Newer model plane and zero room for my legs."
Pros: "The crew was great"
Cons: "Everything was great"
Pros: "The free WiFi and entertainment"
Cons: "The airplane maintenance issues and I missed 3 connecting flights bc of it"
Pros: "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
Cons: "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
Cons: "Not having to change airlines. If the 1st flight hadn't come in 40 minutes early, I might have missed my connection."
Pros: "787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about."
Cons: "The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket."
Pros: "Seats were comfortable"
Cons: "Flight was delayed almost 2 hours. Maintenance - While I understand that these things happen to tell the passengers that maintenance crew "can't find a screw" to fix some panelling on the plane seems rediculous. Then further delay the flight because the wrong luggage was loaded?"
Pros: "I was able to find a space for my luggage in the overhead compartment"
Cons: "Seat outlets didn’t work. Flight attendant on the PA didn’t know what city we were flying to. Poor communication regarding reason for flight delay Flight attendant making snarking comments about if we get to their seats we do if we don’t we don’t."
Pros: "older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane"
Cons: "be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!"
Pros: "The tv worked and the flight got in early."
Cons: "The crew was not very nice, the flight had duplicate seat bookings, attendants kept bumping my seat and waking me up, the crew was not strict on take off/landing policies, so the guy in front of me was basically in my lap when we landed."
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
Pros: "Window seat"
Cons: "4 hour delay and checked bags on different flight"
Pros: "Excellent service. Ontime"
Cons: "No complaints"
Pros: "The staff were super attentive, they kept walking down the aisle with cups of water and interacted with the passengers throughout the flight. The crew seemed to work very well together, I could sense a great harmony between them that really put all of us passengers at ease. I am quick to complain about US carriers and have had some awful experiences flying US airline companies, so feel the need to really compliment this crew. If other United flights are like this, I will definitely fly them again."
Cons: "As stated above, we never made it to Liberia (where we had family waiting for us). We had to fly first to Panama and then to San Jose and figure out a new rental car situation, as we already had one booked in Liberia."
Cons: "After being so delayed on our first flight from San Francisco, I was nervous about getting to our connecting flight in Houston. We were assured by the flight attendant that when a flight is delayed and has connections, they communicate that to the gates and we would be fine. It was the OPPOSITE of fine. We landed with 10 minutes until the flight to Costa Rica left and they let all of us who were connecting deplane first, only to run full speed to a gate who’s plane left 10 minutes EARLY and decided that it was not going to wait for the 12+ passenagers who had no control of the delayed flight. My fiancé and I were flying to our WEDDING. So now I’m sitting here in Houston for a full 24 hours waiting for the next flight to take me to my wedding. The only “accommodation” united airlines gave us was a hotel. No compensation for the night we paid for at our resort in Costa Rica that we are missing, no upgrades to a better class on our new flight and no reassurance on how terrible they feel for this giant and heartbreaking inconvenience. I am furious."
Pros: "It was great... all staff where very courteous and helpful. A very comfortable ride. A 10 in my books!!! Love you guys!! Barb Langman from Lafleche Saskatchewan Canada"
Cons: "I didn't like getting bumped and having a 15 hour layover and having to find accommodation in Houston.. that was awful."
Cons: "Crew was not visible Seat space was very tight"
Pros: "All of the flight attendants except for Linda were nice and friendly. The entertainment selection was great and made a 10 hour flight go quickly."
Cons: "There was a flight attendant named Linda on the flight who was very condescending. I tapped her on the shoulder for a request and she told me it was not appropriate to do so because “as flight attendants, we get tapped so often.” Then she skipped over me when serving the snack options because she didn’t make “eye contact” with me although my tray was down and I had my wallet and credit card ready for payment. I have been flying with United to go home to Hawaii for over a decade and have never been treated so poorly by a flight attendant on this airline. I am seriously considering flying with Delta, Southwest, and JetBlue exclusively from now on after this experience."
Cons: "Seats are really narrow and hard. They don’t recline much."
Cons: "The crew, on the flight, were very short and rude. Acted like it was a inconvenience to them to even be there. I was very disappointed. I am a ex airline employee, and it hurts my heart when I see staff treat people with disinterest. So, over all I was very disappointed."
Pros: "Courteous crew and staff, no problems"
Cons: "Warm while on the ground. Otherwise comfortable"
Pros: "On time and good flying experience"
Cons: "Service was very limited for a 15 hour flight. It does not compare with other airlines on service and hospitality. The staff is hardly around and show up only two hours after take off and one hour before landing."
Pros: "Flight was on time"
Cons: "I am a small person, 5ft 4in 110lbs. The seats are not comfortable and very cramped."
Pros: "Good experience with United. I don't usually fly with this airline wi I was kinda hesitant, but it was ok."
Cons: "I don't like that there is no free in flight entertainment."
Pros: "They let me on the flight after I ran from the first flight to this. My first flight was delayed over 1hr. Thankfully (and it's ironic that I'm grateful) that the connecting flight was also delayed by 20 min."
Cons: "Why can't we be places on a temp standby if there are delays? They had to give me a whole new ticket when I was able to board because they gave up my seat when they thought I wouldn't make it."
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Pros: "Didn't have food so couldnt rate that section"
Pros: "It was okay."
Cons: "Economy is super crowded and uncomfortable."
Cons: "Limited overhead space"
Cons: "No food"
Pros: "United continues to disappoint. I'm turning in my miles membership. I've tried to be loyal but enough is enough"
Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
Pros: "I was insulted by your staff. From Tech support to Face to Face Tech."
Cons: "I confirmed my flight. I had a 3 hour delay in CHI. Having a 90 minute drive and an hour flight. I decided to skip my first flight and just head to the connecter in CHI. My whole flight was canceled as a result. The front desk guy was smug and extremly rude. The Tech support and this representative offered 2 different "Facts" on what could be done. As a result I was forced to pay for a hotel and miss a day of work. All because I wanted to spend extra time with my family. I have nothing possitive to say about your product and as a business owner Im embarrassed for you."
Pros: "The staff were normal and no complaints."
Cons: "I had to share my seat with the man next to me who continually had his arm and leg in my seat area. It's unfair and obnoxious to pay the same money as somebody else who then takes your already small space. I am not a large person (140lb, 5'7") and I could barely move my arms without bumping one of the people next to me. There's no reason that we should have such limited space."
Pros: "There was one really nice flight attendant but it looked like she had to do everything! I never saw the other person who was supposed to help her."
Cons: "We were stuck on the Tarmac when we arrived for an hour. They said it was because of lightning but the storm had passed in 20 minutes so for 40 minutes it was just raining. We had no idea what was going on."
Pros: "Wick & on the!"
Cons: "The one tee member kept repeating things that had been said on the intercom & then announced the wrong time when we landed. She seemed quite distracted."
Cons: "I paid for the internet access and it says all flight, but that's not true, it doesn't cover the whole flight."
Pros: "The price for the flights was great."
Cons: "The airplane was cramped, legroom nonexistent (and I'm small and skinny). The plane was delayed and hot. The ride was bumpy. The crew was slow. I thought United was a premier carrier. I've had better experiences with Frontier and Spirit recently."
Pros: "Good service"
Cons: "Delay in air"
Pros: "Nice CSR people in AZO"
Pros: "Overall it was a great trip. We left a little late a both connections, but arrived on time so that's good."
Cons: "The only thing two things I'd change would be our plane arriving back the Kalamazoo on time. It wasn't even in Kalamazoo very long. The other thing I'd change would be having the two people helping with boarding speak more clearly on the intercom. I seriously couldn't understand much of what they were saying. Also, there's not much select for pop in your store."
Cons: "The plane was absolutely filthy.. crumbs on seats debris on floors. Dirty arm rest and seat backs"
Pros: "Sitting in economy plus is definitely the way to go for a trans Atlantic flight. The seats are very comfortable and give me, an average size person, enough leg room to sit for longer periods of time. The inflight videos are great and the staff was exceptionally courteous."
Cons: "United still falls behind on food offerings. Although the food is not unexceptional, it is not the best. Definitely pack snacks if you want to eat healthier and fix your hunger cravings."
Pros: "The snack"
Cons: "For the price I paid, it was a terrible seat, no room with 2 people sitting on either side."
Pros: "Friendly and attentive staff."
Cons: "My flight out of montrose to Denver was late by 50 minutes or more. So I didn't have a chance to take my flight from Denver to Austin. So I was at the Denver airport for five hours. To catch the next flight. But I understand that things happens. All of the personnel was really help full. No complains about that. I will do it again. I hop to have better luck whit my intineray"
Cons: "Service. Flight attendant negative attitude and disrespect for customers."
Cons: "See earlier comments"
Pros: "Getting where I was going."