Seats! The eternal problem in economy. They are like stones!!
Everything is good except the seats are tightened no rooms for the legs,
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
It was an OK flight with below mediocre service by their flight attendants
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Not great , just ok . I expected better food but it did not deliver . Flight staff was ok . The guy at the drop off bag counter was the only saving grace in this whole trip . He was pleasant, friendly and very helpful . You couldn’t ask for a better assistance from him .
The first half from DC to Paris was very good and the staff were very helpful and humble BUT flight from Paris to Mumbai was sad. 1) it was packed. 2) no space on head compartment 3) crews were unresponsive to the calls 4) one crew member literally banged the bottle of water after giving me glass of water. A little water splashed on me and she was unapologetic 5) with so many hours of flight, little leg space should be taken care else don’t fill your airline till brim which affects your crew and they remove anger on us. 6) huge line for washrooms. 7) 2nd half journey was pathetic
It’s a good airline. Polite service and good communication.
Good but I don’t received my bags yet is been 5days still no update
Flight cancelled. Major disruption to our travel. Do not use Air Canada from KC. To few flights.
Friendlier staff who are nice to the elderly who need assistance
Service was great. Flight was delayed an hour which made our connection very tight and stressful. But we fortunately made it.
There was a mistake with the first name we only discovered at security. Air canada was unable to correct it to match then passport since it was booked through an agency. The agency could not correct it either since they need at least two hours to do that. We could not fly and lost a bunch of money. Learned my lesson about kayak.
Fresh fuit or veg snacks would be so great, but there are two good restaurants in Denver airport. Try Etais UDIS or Freshens DIA for nutritious delicious pita sandwiches/ donairs and crepes in Freshens.
I appreciate the fact that the flight took off and landed on time What I didn’t like they never offer a snack eg nuts/cookies/chips
The food was lousy. No options whatsoever . The checking staff was rude and changed the reserved seat from what I selected from the web site. They claimed that I did not have the right for the seat I selected. Yet nothing indicated that I could not. The lady that was handling my checking was rude and condescending. She asked me to prove that I actually picked the seat assignment online. When I showed her my confirmation she disagreed with me. Second issue was the back and forth on the flight schedule. Two days before hand I got a notice that the flight was delayed by two hours. Next day another notice that the delay was now three hours. No explanation was given. On the day of the flight I was informed that the cause was a delay from the incoming flight from Algiers. This makes absolutely no sense to know ahead of time that a flight would be delayed. The cherry on the cake was another status telling me that the flight was actually gonna take off 30 minutes earlier yet it did not. This was a very negative flight overall. I have flown AC since the mid seventies and this was my worst trip. Hope AC will address these issues and provide again the service we have been accustomed to.
Air Canada seems to be understaffed which caused delays at every point of the flight—delays at departure, delays in the air (circling), delay after landing, delays at the gate before disembarking. Horrible experience. And my son, who departed Toronto today, experienced delays because the passport scanning system was down and was told that he would not be able to board his flight. Toronto airport is a mess!!!!
The flight was operated by level, who had a sister’s check in procedure (2 hours) due to understaffing and a computer malfunction. While 3 agents stood at the business check in, with a total of maybe one actual customer there at a time, a huge line formed at economy check in with only 1 agent staffing the check in. Then, my luggage was lost - a guitar case with contents inside valued at 3,000 USD. The computer system of LEVEL could not locate my bag and had no record of it, and IBERIA (with whom I purchased my ticket and the checked bag) refused to help. It was a disastrous experience and I will never book Iberia again
Not bad but they lost 2 of my bags when I got to Florence
Couldn’t get boarding passes online, delayed an hour, and smallest amount of space on board I’ve ever encountered for such a long flight.
In general, I've had excellent experiences with Iberia flights and will continue to use them. In this last flight there were two things that didn't go right. I didn't get the kosher meal I had pre-requested when I had checked in on-line. Things worked out OK as we ended up eating the fish and vegetarian choices, which were really good. The other issue was that some movies for me and my wife started fine but after 8-12 minutes the content just switched to something else. The flight attendant reset our entertainment systems, but the problem persisted. We ended up choosing other movies/TV shows that did work fine.
Awful. They didn't even show concern that her connecting flight( Dallas to Mardrid) was gone/missing. I don't understand how that is even possible. Rudest answer from one of the crew was that American Airlines sold the tickets to somebody else. My daughter was not in the list.
The flight was canceled on a Thursday last minute. I lost thousands of dollars in hotels and car rental
Excellent lie flat seat for premium economy! Great staff. Bad food . Not so great entertainment. My bag didn’t make it either.
Really like the idea experience on this airline I will use again
Plane delayed due to weather. Plane boarded, then told to unboard due to a maintenance issue.
Ability to select seating would be nice. We were family of three and they had us seated back to back and one of us on the other side of the plane??? That is pretty goofy. Especially when tickets were placed two months in advance.
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Aircraft had fairly roomy seats on economy. Food was good (beef dinner).
Broken seat did not recline fully, broken footrest, no air vents, no electricity for charging devices, outlets for headphones or isb did not work. Rude crew. Horrible experience. Would never fly Lufthansa again
Perfect airline, super friendly, great service, tasty food. Would fly again.
The flight was delayed more than 1.5 hours. Phone calls to united did not satisfy our need to get to Chicago to met family for fight to europe. I was told the flight was booked thru luftansa and united could not make adjustments. When call luftansa they were unaware of the significant delay on the united flight out of mci. They would not authorize a flight change. We went to the airport, as if we would be flying as scheduled, United checked us in, as if our flight would leave as scheduled. We took our bag to be checked to the baggage drop and the agent their confirmed our flight was significantly delayed. She worked for 30 min to get us on another flight. We ended up flying to Denver then to Munich. The rest of the family that flew to Chicago for our meet up and flight to Europe ended up flying to Munich alone. We meet up in Munich for our last leg to luxembourg. In luxembourg we learned on bag was scheduled on our delayed flight. The flight was canceled and we did not receive the bag in lux. We filed a lost back claim. Now 3 days later we STILL do not have the bag. It is apparently in luxembourg and they maybe tried to deliver, however the names on the door of the air b&b do not match the name on the baggage claim so the French speaking delivery person called no one could understand him so he took the bag and left. My brother, traveling with me under a different reservation , has been without essentials for 3 days. One or all of us has stayed "home" each day waiting on the bag. Today was my turn. Delivery window was 10:30 to 2:30. No attempt to knock or ring bell. After the hang up call, my brother called me and told me to check the door. There was nothing there. No sign of attempted delivery, no delivery man, nothing. Being unable to change clothes and having family members take turns waiting on a bag that never comes has ruined this family vacation. Thanks United/Luftansa
The flight left an hour late and no explanation. Food was basically a few snacks out of bags and tiny cup of soda. Crew was pretty friendly.
The The check in process was terrible on both ends. It was not clear if we should use the United, Lufthansa, or Aragrant number. It took over an hour to check in on the front end – and then at return the Lufthansa online check in failed multiple times and only after two calls to their phone number could we accomplish the task. The link to the Kayak site provided no access for check in. This difficulty and ambiguity on both ends will affect our interest in using Kayak for foreign travel in the future.
One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.
You lost my bag then waiting on the phone for 30 mins for customer service just to be directed to call another number
Boarding staff, crew and food needs a lot of improvement!! It was awful Aircraft was old with minimal legspace
As I remember my last BA flight - mediocre at best. Uncomfortable with poor and minimal food and drinks. Screen broke shortly into flight so didn’t have access to entertainment either.
They gave away my business class seat. No explanation and no apology. Told me I had to take the downgrade if I wanted to get to India. Then no WiFi for 10 hours. Just ridiculous. We should not work with this company at Deloitte. They don’t know how to run a business.
ok. It's a short flight and it was delayed, hence the ok rating.
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
Wonderful. It seemed so quick and the view of Mt Hood was really good.
Work being done at DIA made it difficult to find BA desk.
The airplane was refreshingly silent in flight than Airbuses, landing was very soft and secure. Food was also warm and light , not a big fan of curry though. Staff was polite, discrete, professional and helpful.
Our flight from ORD was cancelled and BA rebooked is on a flight that originated before the time that they booked us on it. They did not realize we were already arrived in Chicago. Then American Airlines helped us get checked in to the new flight (the one BA assigned to us) which flight we did take although it was delayed about 2 hours, and our assigned seats that we paid for - on the original flight- were lost we did at least get to sit together. It was not too painful for all the changes and we made it to the UK alright though all in all with all the delays and cancellations the flight took about 20 hours to get us here.
though there was space in the cabin they asked us to check in our trolleys. As a result lots of things arrived damaged in Larnaca. They were fragile. When we asked the attendants why that.....they said talk to the captain!!! Unbelievable!
Boarding ,checking in was easy and quick . Comfort was not good.
