We got delayed so much I almost missed my connection but I understand safety first.
The usual delays and of course our luggage never made it to our final destination.
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"
Pros: "Absolutely nothing."
Cons: "Honestly everything."
Pros: "We normally get nothing better than a 717 on ATL-OKC, but the 737-800 was an incredible aircraft that made everything better owning to COVID 19 factors."
Cons: "DL needs to find a better way to manage food and drinks for FC during the COVID 19 era."
Pros: "Highly attentive crew, extremely helpful, made a bad day bearable"
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Very helpful and professional crew, despite some pretty snarky passengers. Seemed to go out of their way to accommodate everyone."
Cons: "Bigger seats would have been nice, but these were okay. Changing planes at JFK was tight due to late departure from Atlanta, but it worked out. Overall, no complaints and I would fly Delta again given the opportunity and choice. Thanks!"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "All the attention bestowed upon me"
Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Pros: "Lots of leg room, smooth flights and plenty of notification of any upcoming turbulence. Delta did fantastic with keeping everything from check-in to landing friendly and professional. Will definitely fly again"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Cons: "If there could have been some sort of service at DTW to take customers to the gate of their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Crew were ok. Not that comfortable."
Cons: "seat need to be more comfortable"
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Pros: "Flight attendant's are awesome and they always try to make your flight better."
Cons: "Itinerary was changed from the one that was booked. Flight was preponed by 2hours."
Cons: "I got bumped from this flight a couple of hours before departing."
Cons: "Not enough seating at the airport gate in KC. No coffee on the flight."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Pros: "No issues at all. Great service all around."
Pros: "On time, clean cabin, attentive and professional flight attendants, plenty of overhead storage."
Cons: "Nothing. No complaints."
Pros: "Too crowded overhead storage got filled right away. Had to place my bag under seat. Could not extend my legs."
Pros: "Rare, the flight wasn’t so full that everyone was uncomfortable. The flight attendant staff were friendly."
Pros: "Not much"
Cons: "Late bumby ride"
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Pros: "Nothing including the captain who was making the boarding announcements at MCI who talked to me like I was stupid"
Cons: "My flight was delayed almost two hours which caused problems for me arriving late to business appointments in New York. My flight areas also late 45 minutes leaving New York. In both cases it was due to a late airline attendant this is increadably unprofessional."
Pros: "Flight attendants were friendly."
Cons: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Pros: "The flight attendants were great."
Cons: "Felt like a sardine . Just like ALL fights these days."
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Cons: "not enough leg room and space. The business class should be at the minimum for economy. My standard carry on luggage did not fit the over head compartment."
Pros: "The airline crew seems to be getting better, although I can't say that they are super helpful"
Cons: "The seats, just water offered, the bathroom, no Wifi, extremely crowded and small plane. Seriously, I don't understand what is all the money payed used for since I just heard that the crew members might be actually underpaid"
Pros: "Not the wor st comfort,"
Cons: "Cannot even request seats before booarding, as they try to get us to pay more. The anxiety over separate seating for couples is not worth it."
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Pros: "love to fly delta"
Cons: "don't like when they ask to check bags at gate"
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Pros: "When I was finally able to get on a later flight this was a very good one"
Cons: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Pros: "Left on time. Boarded easily and arrived early"
Cons: "Flying :)"
Pros: "Upgrades, staff on and off the plane"
Cons: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
Pros: "Good uneven full flight"
Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"
Cons: "Seats were uncomfortable. But what else is new?"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Cons: "No in flight entertainment"
The connection for IFE could be a littlemore seamless.
Flight was all round smooth and we got there 20min earlier.
Everything went smoothly except the 15 minute wait for ground crew to move the jet bridge to let us off the plane.
A full flight no problems on flight, surprisingly crowded
People tend to crowd the boarding area and they are not in the group being called, so ask what group they are in and pass them.
Cons: "The plane departed 1.5 hours late due to crew issues."
Pros: "Delicious pretzels and sparkling water."
Cons: "Horrible at customer service and those travelers with no status."
Pros: "Good service and great customer service"
Cons: "App functionality"
Pros: "The ground crew is helpful in fixing our seats. Boarding procedures are smooth and overall journey is comfortable"
Cons: "the airline can provide more options for us to selecting seat at self help counter. Provide options for food. There are 2 vegan meals out of 3"
Cons: "Two hour delay including 20 minutes to get flight data because on board computer not functioning. Usual knee in chest seats on commuter jet."
Cons: "The wifi didn't work. No seatback everyone's screens, only a screen over there middle row of seats. Maybe update your 20 year old livery."
Pros: "Help with check-in"
Cons: "More friendly staff on airplane"
Pros: "On time, kind crew"
Cons: "Bigger seats"
Cons: "Thank reserved seats at time of purchase for a British airways plane and paid for extra legroom. When I checked in, I was routed to American Airlines and the seats were the same in the entire aircraft except for first class. Why did I pay and shouldn’t I get a refund?"
Pros: "Trip was wonderful."
Cons: "My son and I had seats in different places and they asked him to move forward several rows because of weight and the seat beside him was empty so I asked if I could sit next to him and they said no without giving any explanation. That kind of upset me. Just a short explanation would be fine."
Pros: "The flight attendants were able to find a place for my carry-on luggage when the overhead bins were filling up. I got a seat with extra leg room by chance (without having to pay the extra fees)."
Cons: "There are no snacks served on the flight. The Philadelphia Airport was overcrowded. There was hardly any room to navigate and there was a long line at nearly every women's bathroom."
Pros: "Quick boarding, smooth on time flight. Easy access to DC from Reagan airport"
Pros: "I liked boarding first and the additional leg room that I purchased"
Cons: "My TSA Pre was not on my boarding pass even though I have had a KTN since this past May!!"
Cons: "We booked our airline tickets at the same time and our seats were separate. This was the first time flying for my wife so she was very upset when we found out our seats were not together. We had to pay an extra $60 to have the seats moved to an exit seat."
Pros: "On time. No delays. Smooth landing"
Pros: "Love seat space in aisle 8f. I remember that is a perfect seat for persons 6'3" or better. I got a chance to nap for about 1 hour, not normal for me. Very comfortable."
Cons: "Everyone was really good"
Pros: "Taking the exit door makes a difference in having enough leg room. Everyone was nice an helpful."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Pros: "No complaints. A smooth flight. Met my expectations. Would fly American again."
Cons: "I cancelled this flight months ago, yet it was still in your records"
Pros: "Finish currently use were the most courteous and caring I ever was serviced by."
Cons: "Not much to recall"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "The speed of service"
Cons: "We had several rude flight attendants"
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "The American Airways gate agent was very helpful fixing the problem that British Airways created. She went out of her way to get me booked on AA flights to catch my BA flight from London to Riyadh."
Cons: "My original flight was cancelled and the first available flight was 3 days later. BA booked me on the flight but failed to change my ticket from the original flight causing me to miss the flight from Kansas City. At the airport BA agent told me on the phone that I would have to wait 3 more days after I had already waited 3 days because BA canceled my original flight. Because of the flight cancelation I missed two days of work and because of the failure to ticket my following flight I almost missed a full week of work. The BA booking person seemed content that there was no way I could make it to Saudi prior to the end of the week. Fortunately, the AA agent was able to find a way for me to continue my trip on a later flight."
Pros: "Seats were mildly more comfortable than DELTA seats."
Cons: "Passengers with small children weren't offered to board early like with every other airline I've traveled with... Delta, spirit, united, etc. So I ended up being humiliated because we held up the line trying to get situated with the baby."
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "Everything was on time and great."
Cons: "Ever thing was fine."
Cons: "Flight was late. AA charged me for an exit row seat, but assigned me a non-emergency exit row window seat. Wi-if did not work."
Pros: "Haven't left yet don't leave until today the flight was behind due to maintenance"
Pros: "On time. Friendly."
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Cons: "- The entertainment system was not working - needed few restarts - on many seats - Food - horrible - Air hostess dropped water on me - not a problem by itself as accidents do happen. However her comment was more annoying - no sorries - not apologies - just said - "oh it's just water - it is refreshing" - Seats pushback was almost broken - it would break your thumb to push the button and then almost stand to push the seat back. - This was transatlantic flight and you charge for liquor? It is not free - you have to purchase - They ran out of red wine (which was free) by the end of the first meal. Do you keep just one bottle for this big 777 fight. - Overall experience was horrible."
Pros: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"
Pros: "It was on time, crew was very polite and attentive."
Cons: "Nothing to report."
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Flight was ok"
Cons: "They lost my luggage and I haven't gotten it yet"
Pros: "The plane we new and amazing, loved all the extra features."
Cons: "There was nothing that I did not like."
Cons: "This was my 5th American flight in 3 days, four of which were significantly delayed. I was supposed to meet relatives for dinner; instead I got there at bed time"
Cons: "That my earlier flight was cancelled."
This flight never happened. We were not even in the airport because the connection was delayed hours past when this one was supposed to leave. Everyone knew it would be. But United didn’t say anything until they canceled it at it’s departure time.
Flight was on time, flight attendants were personable and helpful. Flight attendants were kind, yet very clear about mask requirements.
Pros: "The ground crew at mci was amazing!!! Help me out a tone"
Pros: "Flight attendants very friendly"
Pros: "Getting off the plane."
Cons: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Pros: "They really help out families with young children."
Cons: "Internet wasn't working."
Pros: "Airport customer support was okay."
Cons: "Phone customer support was awful. My 1st flight was delayed so I was going to miss my connection. I needed to work with United to get re-routed. They were useless in finding flights, starting looking at flights starting in other states, took forever. I ended up getting help once I got to the airport"
Cons: "Our flight was canceled for no reason making us lose 1 day of vacation. The airline didn’t even bother to contact us."
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "Boarded on time"
Cons: "Sat on tarmac in United plane at destination (Denver) from 2:40 pm to 3:35 pm. Waiting on a gate to unload...just long enough to miss my 3:30 pm United connecting flight. Why couldn’t United have delayed the connecting flight a few minutes knowing we were sitting in another of their planes just a few feet away?"
Cons: "They delayed so long that I had to reschedule for another day. This is after watching planes to other possible locations take off before United would switch peoples tickets. This was after a 4 hour layover completely disappeared. They should have been able to reroute planes or something after the first 2 hours of delays since it was for a weather phenomena that gives tons of warning (at least 24 hours)."
Pros: "Thanks for the free cocktail"
Cons: "Was charged $150 for a lap child traveling from us to Mexico. Did not expect this since we called prior to the flight To ask of any fees."
Pros: "Forthright on giving out informatiom"
Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"
Cons: "More room space between seats"
Pros: "Agent at check-in was very, very helpful and accomadating"
Pros: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Cons: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Pros: "Great flight! On time. Pleasant crew. Good snacks"
Pros: "Traveling fast"
Cons: "To pricey"
Cons: "Did' agree with decision of Ua air to include unannounced stop at Rapid City to drop off crew as it was not a part of my scheduling ticket. A bit confusing at the gate w/ looking for flight to Fargo. Had to ask other passengers at gate what was going on."
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Cons: "Everything was good"
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Pros: "Flight was wonderful!"
Pros: "Free movies/TV with an app"
Cons: "Very small plane, felt every bump as well as every passenger that walked by"
Pros: "Online movies and TV"
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Pros: "Got us here early, smooth ride"
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
Cons: "Due to my initial delayed flight I got to O'Hare during a drastically busy time. Due to the amount of people, noise, and dishevelment my PTSD became aggravated and I found myself having an attack. I chose the initial early flight to ensure this would not happen. I am aware of what causes my PTSD to become aggravated and I take that into consideration when I make all plans."
Cons: "the flight attendeds werent friendly"
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Pros: "The seats were comfortable."
Pros: "Leg room on the flight was better than expected."
Cons: "I slept most the way. So which I had my pillow and blanket. Lol"
Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Pros: "I have no compliants at all. :)"
Pros: "On time!"
Cons: "No jetway, long walk to the next gate and then the same long walk back down to board the plane for the second leg of the trip."
Pros: "uneventful - great pilots, made effort to correct for turbulence when they could."
Cons: "no food or entertainment."
Cons: "Even though international flight was allowing 2 piece baggage.. United charged me for one bag 100$.. they allowed only one. and they took long time to to issue the boarding pass as the ticket was not confirmed. I will never buy a ticket from Kayak"
Pros: "Cheap flight"
Cons: "Sat on taxiway at Phila Airport for about an hour because the arrival gate was “occupied” . Better planning for arriving flights so passengers don’t have to sit on the taxiway for so long"
Pros: "The flight was short"
Cons: "I absolutely HATE aisle seats. The crew brush pass you putting all of there private body parts on you and they will absolutely run over you with that metal cart. It’s so unprofessional. They brush pass you with their butts, crouch area, and hands all over you. Awful experience"
Pros: "The flight crew were Amazing on both flights. Seating was good on the 1St flight, I got the aisle seat, 2nd flight was little cramped “middle seat” I’m 6’3”. The flight was only and hour so not bad. Overall it was good."
Cons: "About 2more inches in the seating for long legged people taller than 5’8”. I’m 6’3”. So pretty cramped if not in an aisle seat."
Pros: "The flight out of MCI was delayed... no employee appeared before the actual loading time..so no one knew what was happening until it was time to Board. When the agents finally arrived they seemed very “disorganized” and confused and did a poor job explaining the delay... and once the gate change was"
Cons: "Continuing... was announced they were rude about explaining the gate change, then no one was at the new gate, was a chaotic mess off people all crowding trying to board, the agent yelled “GET IN ONE LINE!” as if we were all idiots... plane was uncomfortable... I stood up to use the restroom, and a"
Cons: "No cost for carry on bag"
Pros: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge."
Cons: "I did not like anything about this trip. The check in process was a pain. The boarding was chaos... (Of course, same 2 careless ladies were in charge)."
Cons: "Gate change and then a flight delay. This may be our one and only flight on Frontier."
Cons: "Wasn't able to check in due to frontier merchant difficulty and couldn't get on the flight wouldn't allow to pay for seats"
Cons: "Delayed with no reason which costed me more money as I didn’t get home until 3am"
Pros: "The price."
Cons: "Uncomfortable non-reclining seats, inconsistent delay notifications, no audio or visual options on flight."
Cons: "I was unable to board my flight because the individual attending the desk for check-in left more than 45 minutes before the flight. I was unable to get my boarding pass and in addition, could not check in my bag as I paid for it. I was forced to purchase a flight double the price on a different airline in order to make it back to NYC in time for my interview the next morning. I am absolutely horrified at my experience -- I am a recent graduate in the process of looking for a job and should not have had such a horrible flying experience. I would like a refund."
Cons: "The check-in process didn't work and was confusing. Every time I tried to check a bag and pay the reduced fee, the website returned me to the window asking for username and password again. I could not check-in on line and had to pay full fee for checking my bag. I was frustrated and at the airport there was no consideration for giving me the reduced fee in light of the website malfunctions by the agent checking me in. Also, the steps during the check-in was confusing - trying to sell upgrades etc, instead of just taking you thru the check-in steps."
Pros: "The pilot got me safely to Atlanta"
Cons: "The airplane was very filthy The seat in front of me was very dirty I asked the pilot for a sanitizer napkin he said that they didnt have anything. I asked for a paper towel so I could clean the seat and it took him 25 minutes to bring it. It just seem like the plane was really nasty Th 2 guys in my row saw the same thing"
Pros: "No snacks, no movies,...great fare! Flights on time!!"
Cons: "Pay for all snacks. Cup of water free"
Cons: "That you have to pay for a carry on, and when I tried to go on line to pay for a carry on I couldn't find where to pay for it so I had to call frontier to pay over the phone"
Cons: "The attendees left the counter early and I was not allowed to board."
Cons: "Seats were about 1.5" thick plastic, rigid, with no padding. Felt like a military transport. Advertised as the cheapest fare, but with the luggage addon for carryon and checked - was not the cheapest"
Cons: "The only bright spot was your great crew. First, Frontier doesn't even staff its ticket counter at MCI, so, heaven forbid there's an accident on the highway and we're a couple of minutes late, we can't even get through security. That's beyond annoying. Frontier charges for everything. For seats. For bags. For drinks. For food. So, after a haphazard boarding process and ending up in a middle seat, I flew on a lawn chair. Thankfully, it was a short flight. I enjoyed a tiny cup of water and opted not to spend $2.99 on another beverage. All of that, I knew about in advance and expected. I was thinking "at least my flight was cheap..." At the end, Southwest would have even been cheaper. I also didn't realize Frontier couldn't even be bothered by the basics. For example, opening the door when we arrived in Denver. We were on time. We waited on a gate, which is annoying, but not unusual, but then, after we pulled up to the gate, we waited ANOTHER 15-20 minutes in a roasting hot plane. JUST for someone to open the door to permit us to deplane. One of my fellow passengers quipped: "Are they going to make us pay to get off the plane?" Funny, sarcastic, but a sentiment many of your passengers shared. We finally exited the plane, and I waited on my bags--the ones I'd spent $75 to check. There was no information. No announcement. No update. The supervisor truly didn't even know what was going on. An HOUR AND A HALF later, the supervisor said, "I think your bags are still on the plane. We're short staffed, so another supervisor and I will go help unload them" Seriously? At what point did unloading bags become optional? We finally got our bags, and I'm the one who finally told the supervisor that bags from Kansas City were beginning to arrive. She announced it to the rest of the grumpy crowd. It was much worse with the cranky kids waiting on their strollers and carseats. I fly this route often. I arrived home AFTER I usually do on the much later Southwest and United flights. My fiance and I are traveling back and forth DEN-MCI/MCI-Denver often. We no longer even look at Frontier as an option when booking our tickets"
Pros: "Frontier is best kept secret ever. I plan to fly with you a lot in the future if the deals continue to be as good as it was for this flight. No hassle checked and carry on baggage fee was really great. I also must boast that the seat selections for me and my wife were outstanding!!"
Cons: "That I had not been hearing much about Frontier for the past several years."
Pros: "Flight was on time, crew was friendly. Had to buy drinks and snacks"
Cons: "You have to pay for carry-on luggage"
Pros: "It was inexpensive."
Cons: "I did not know that I was going to be charged to take even a carry-on on the flight. That added $70 to my total. Had I known that I would have gone with a more comfortable airline for less that included a carry-on."
Pros: "It was quick"
Cons: "The charge for carry on"
Pros: "The airline crew did a good job."
Cons: "First unexpected costs were not revealed at booking, price for the trip does not include your Carry-on bag. If you want to check in early there is a per seat charge otherwise it's assigned seating by them. We stood in line @ the Frontier counter to check baggage for 1 hour!!! It was understaffed and poorly organized. Then it took another half hour to get through TSA; not Frontiers fault. By the time we got to our gate we were already impatient to get it over with. Boarding was slow as many passengers with window seats came on last forcing a constant reshuffling of passengers. While the crew was competent, all the other problems made the flight very mediocre."
Pros: "MCI departure efficient"
Cons: "DIA tarmac delay, unable to get to gate"
Cons: "Dumped in Atlanta at 3 am (6 hours late) on concourse E after the trains were shut down. Instead of having a shuttle bring us to the front we had to walk to baggage claim. It took nearly 45 minutes. There was no notice and no help for elderly people. Thanks Frontier."
Pros: "The price until I had to pay for a carry-on bag"
Cons: "Very few things are appealing about this airline."
Cons: "They changed their seats, less room, less comfortable, tray tables are tiny, they nit pick and charge for EVERYTHING. They purport to be a discount airline, but in reality they're just a money-grubbing company who nickels and dimes their customers while providing a much worse product than they did before. I will not be flying Frontier ever again."
Cons: "Couldn't move the seat back at all. Couldn't sleep."
Pros: "I paid for a better seat in the stretch seating and it was very comfortable with a lot more leg room."
Cons: "My flight to Kansas City was one hour late in leaving. No information was given to us about updates or why? My return to Denver was over 2 hours late. Once again, no updates or why? Southwest gives you peanuts, crackers and a free soft drink. You have to pay for everything on Frontier At the baggage claim we waited a long time. The information board showed our flight at #3. After a long time a passenger yelled to all of us, "hey, it is down here at a difference place.""
Pros: "I like the convince of the flight."
Cons: "I don't like the fact that we started charging 30 for a carry on. I get it. You get the ticket for cheap and upcharge but charging for the carry on is a way to lose business. I might as well fly spirt at least I know up front that I have to pay for something that's already with me. Very frustrating on a return flight."
Cons: "Everything. Very long flight delays, bad customer service, aggressive attitude of flight attendants, uncomfortable seats in the planes and hidden costs every step of the way."
Cons: "I had never flown on Frontier before. I selected Frontier because it offered the least expensive flight. I did not know that to get a seat I had to pay a fee for each leg of the trip. I also was not aware I needed to pay $30 to check a bag. In addition, I was not aware one could not even get water on the plane without paying for it. To top it off, 2 of the three bathrooms on the plane were inoperable."
Pros: "The chairs in the plane"
Cons: "The fact that they rescheduled a flight but then weren't ready when they said, I understand delays but professionalism is key when not communicating to clients. The fact that they said they'd give a voucher for next flight, yet I'm still waiting on it to get emailed to me, it's been past 48 hours"
Pros: "Comfortable seats for a little extra. No stress boarding. Reasonably friendly service."
Cons: "Very hard to see the "1" (ONE) when I check in, showing that I have already paid for one piece of checked luggage. The zero where I would add another luggage is in very large font. A bit confusing. On board service could be a little more professional with ongoing offers for service (pick up trash, offer free water) when seat belt light not on. Boarding area was a wee bit crowded in Kansas City."
Pros: "Friendly and couteous"
Cons: "How the seat selection goes, having to pay more to have a different selection"
Pros: "I like the low fare and the non-stop flight. The low fares made it possible for me to fly to Atlanta, GA, for an emergency, and money wasn't an issue!"
Cons: "Frontier airlines has left an unforgettable experience to cherish in the years to come. I can say it was undoubtedly one of the impeccably worst airlines to travel ever. My flight was scheduled to travel from Kansas City to Chicago at 7:23 pm on Thursday. Initially I got an email from them saying the flight has been delayed and the new departure time is 9:45 PM. When I searched about it in GOOGLE it showed me that the flight has been cancelled, Furiously I called the customer service and they weren't even having an idea about the flight getting delayed in the first place. I had to travel to airport which is 50 miles from my place just to know that the flight got cancelled and the next flight is on Sunday. Due to their technical failure, I had to wait till Sunday to board a flight to Chicago(They gotta be kidding, wait 3 days to board next flight). I had to cancel few other flights, meetings and hotels as I am not able to board this obnoxious flight. Overall, The customer service is lackluster . Their website is very slow and has false information. The refund process is bad. They dont even intimate you through email if the flight is cancelled I am referring this airline to all my colleagues and friends. If you have a lot of money for procrastination, you are welcome to travel with this airline."
Cons: "Seats. Fees associate with bags. Customer service"
Cons: "Hidden fees, and incredibly loud in the plane from the machinery and the passengers..."
Pros: "Getting off the plane."
Cons: "For starters, we scanned our tickets at one gate and boarded at another. First time I've ever seen that. There weren't enough Gate Agents to manage things so I waited in line for 40 minutes to pay your ridiculous $60 carry on fee. By the time someone was able to help me, my boarding group had already boarded. I ended up paying the fee and was forced to gate check my bag anyway as all the overhead space was taken up by the time I got on the plane. Nice work on your end milking that $60 from me. Since I wasn't able to check in ahead of time, I was stuck in the middle seat (I'm 6'5"). I would have happily paid an extra $250 to not sit in the middle, but thats besides the point. Just as I'm about to close my eyes, your stewardess gets on the PA and starts hawking Frontier credit cards for 20 minutes. If that wasnt bad enough, she had the audacity to shove an application in my face and remind me 'its the best credit card in the industry!' The credit card pitch and "buy 3 get 1 free' happy hour offers made the flight feel more like a sad Panama City spring break than a return flight after a long business trip. Alas! We landed at ORD 'on-time' which is always good for Frontier's stats. Unfortunately, we sat on the tarmac for 30+ minutes waiting for someone to man the sky bridge. Oh, and it was a nice touch deplaning in the international terminal returning from a Kansas City flight. Long story short, Frontier is now in the same category for me as Spirit Airlines. You fooled me once, but you wont fool me again. I'm just glad it was a one-way ticket. PS: when did airlines start soliciting tips for the flight crew? In all my years of traveling, I have never seen that before. Embarrassing."
Cons: "Arrived half an hour early but my seat was already sold. Wasn't offered to be put on a different airline and didn't feel like I was cared for as a customer."
Pros: "The low price of the fare"
Cons: "1. All the added charges even for a refreshment 2. The obnoxiously loud noises coming from the plane mechanics 3. A group of 5 that were drunk, belligerent, loud, and inappropriate 4. Lack of cleanliness (old tissues & trash stuffed in the seat pocket, trash on the floor, looked like throw up in our aisle-our entire aisle asked to move seats) 5. Stewardess speakerphone so loud It was painful"
Cons: "I didn't like the terrible turbulence which we had on May26th. I know that was not the airlines fault, but it seemed excessive to be on the tarmac for over 2 hours and being over three hours late in getting to the gate. It was the airlines fault that I had to pay $40.00 to check a small bag and that we only got a half cup of water after the long delay."
Cons: "5 pm flight. Waited from 3:30-8:00 pm for them to tell us the flight was cancelled. No communication whatsoever. I live 2.5 hours away and was not able to get a hotel voucher. Workers were very rude and unhelpful. Will never be flying frontier again and will be sure to tell every one I know to do that same."
Cons: "Flight Attendant was rude"
Cons: "i didnt realize there would be so many extra fees for baggage and seats... knowing this i would have purchased a different flight."
Cons: "Customer service was rude. Seats were ironing boards with pleather covers, we were all especially jammed in. Airline crew was not pleasant. The best thing was when it was over."
Cons: "Delayed again longer then they said it would be as well, also their reason was "there's no good reason" awful"
Cons: "Charged 60$ for seating my wife and I together in the last row with seats that don't recline right next to the restroom!!! Kudos frontier we are never flying you again"