|February||Best time to beat the crowds with an average 9% drop in price.|
|December||Most popular time to fly with an average 23% increase in price.|
Average price of a round-trip
|$854||(avg. price over the last 2 weeks)|
Good deal for a round-trip
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Scores according to KAYAK customer reviews
Pros: "Just excellent. Excellent crew, excellent food, excellent aircraft, and excellent leg room. No recommendations."
Pros: "My seat"
Cons: "Time check in maybe earlier."
Pros: "It was great..."
Cons: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pros: "The seat was very spacious"
Cons: "More space to put things"
Pros: "I think Japan Airlines is the best airline."
Cons: "Entertaining in English"
Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."
Cons: "Kiosk, bag service, One World Integration"
Pros: "Sky Time drink was interesting. Flight was on time."
Cons: "More leg room. Better information on what is included as far as meals / drinks."
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Cons: "Cancelled flight"
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Pros: "Flight attendants provided high standard of service and courteous."
Pros: "JAL is great!"
Pros: "It was short flight.. I slept good through."
Pros: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Pros: "Everything was great except for how warm it was. It may be seasonal?"
Cons: "There weren’t any personal vents on the 777 going to or coming back from Japan. Otherwise it was a perfectly fine flight. I just don’t do well when it’s too warm as it make me feel sick."
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "No major disasters, comfortable seats, on time."
Pros: "Everything. Was just outstanding."
Cons: "No complaints"
Pros: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Pros: "Same as above"
Pros: "As usual A1 service all the way!"
Pros: "Awesome experience, nothing like any other. Will fly again."
Pros: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Cons: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"
Pros: "Staff- the ladies in flight were very friendly and courteous."
Cons: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Pros: "Fast boarding and wonderful staff."
Cons: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Cons: "Same thing as above"
Pros: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Cons: "nothing really"
Pros: "Roominess of economy seats."
Cons: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Pros: "Efficient boarding process. Great god and cabin service. On time."
Cons: "Turbulent flight and the crew was not completely reassuring"
Pros: "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
Cons: "too little legroom seating is designed shorter legged Japanese"
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "The aircraft was a new 787 and very comfortable. Uneventful flight."
Cons: "Menu in business class."
Pros: "great service and help with everything!!"
Cons: "I almost lost my coincidence with my other flight"
Cons: "Seat choice flexibility, but it was basic economy..."
Pros: "The crew was very helpful."
Cons: "Sears are pretty tiny for comfort"
Cons: "The gate was occupied when we landed on schedule."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Cons: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Pros: "The crew was very nice, and they gave us free sandwiches since the flight was so delayed. I really like how nice they were in greeting everyone and asking if you needed more drinks or food."
Cons: "Due to some kind of mechanical problems, the flight was delayed for over an hour. And also the gate changed several times, which was a little bit confusing for me."
Pros: "Flight was generally smooth. Bags arrived in good time and undamaged."
Cons: "Announcements were too loud and far too frequent."
Pros: "Pretty efficient for a completely full flight."
Pros: "The overall boarding process was great although slightly delayed. The in flight entertainment was great and the plane was clean. The announcements made by the pilot were comforting as we experienced a rough decent."
Cons: "The plane was very warm and the flight attendants were not very nice. We had to sit for an extended period of time and when we finally were allowed to get up, the flight attendants were rude when I had to head toward the restroom."
Cons: "The airline"
Cons: "Poor they lost my luggage. They did not allowed me to take my suitcas whit me because the plan was too small. I never travel again whit amercan airlines"
Cons: "Cabin temperature was probably 60 degrees. Could understand if we left a 90 degree city. But not on an early morning flight with 70 degree ambient temps when we took off. I’ve been warmer in mid January flights from Chicago."
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Pros: "The crew was excellent and most of the counter staff was good except for the one in Dallas. Actually flew on JAL partner AA"
Cons: "Delay out of Wichita and another delay out of Dallas, got into Tokyo 3 hours late. Paid $167 for upgrade to economy plus but seat assignment was in economy"
Pros: "They boarded quickly, left early, arrived 40 minutes ahead of schedule. The staff were very friendly and efficient."
Cons: "80 minute delay"
Pros: "We didn’t crash, so that’s a plus."
Cons: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Pros: "An airplane is an airplane. Yes, they can be uncomfortable, but the cabin crew will really make or break a long flight. The crew on this flight was fantastic."
Cons: "Delaaayyyyyed due to a broken latch on the main cabin door. Scary."
Pros: "Great pilot. Outstanding control over the plane. Arrived an hour and a half before originally forecasted three days prior."
Pros: "Comfortable aircraft with an efficient and present crew."
Cons: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
Pros: "Legroom, interactive lcd screens on seat headrests. Would fly again, affordable as well."
Cons: "Two of crew very chatty with each other on their personal lives, finances, friends and family."
Pros: "Flight attendants"
Cons: "The flight got delayed from salt lake and we had to spend a day in Charlotte before another flight came"
Pros: "Got us home finally"
Pros: "I arrived at my destination"
Cons: "There was nothing to like since there was no service on board"
Pros: "Early for arrival!! Love that!"
Pros: "Crew was nice"
Cons: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
Cons: "Canceled flight due to hurricane Irma and couldn't book me on a flight until 5 days later, had to buy an overpriced ticket on a different airline and still waiting for refund."
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Pros: "The people were engaging in Friendly the flight was very quick it was fabulous that way"
Cons: "How could you have a 4 plus our flight without entertainment or videos in this world anymore?"
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Comfortable seats."
Cons: "Internet slow to access."
Cons: "Missed connection flight because they were late taking off, stuck in Munich all day. Only some of us got our second ticket to begin with even though we were told to check in to both through AA. They did take responsibility and pay for our lunch though so there's that."
Cons: "crew did not pick up the food tray for a long time crew borderline corteous"
Cons: "AA used a ground hold in ICT. Was told connection to Flint would not be a problem. When I got off of plane in Chicago the flight Flint had already pushed back. Could either wait for the next Flint flight that would get in at about midnight and risk not having a rental car or take an earlier flight to Detroit and pay $85 for dropping rental car off at Flint."
Cons: "Bags left behind."
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price."
Pros: "I like the comfortable chairs and screen touch screen in the seat in front of me"
Pros: "Crew was nice and professional. Food was good."
Cons: "Seat wouldn't recline. Old 737 so uncomfortable for coast to coast flight."
Pros: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Cons: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."
Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."
Pros: "we had all the necessary conditions for work, rest, sleep and eating. The level of service has increased"
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Cons: "Seat reassignment"
Pros: "Very attentive crew"
Cons: "The plane was not at its original time"
Cons: "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
Pros: "Great flight! On time. Pleasant crew. Good snacks"
Pros: "Traveling fast"
Cons: "To pricey"
Pros: "They knew of the issue and kept us on the plane for 2 hours before letting us deboard. The plane was 90 degrees and miserable."
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Pros: "Everything went perfectly! Check-in easy, security line fast...gate support was professional and pleasant, flight attendants great, pilot very friendly & it was a jammed packed flight!"
Pros: "The flight left and arrived on time."
Cons: "United cancelled my flight to Kansas City on short notice, with no explanation and no alternative flight offered."
Pros: "Free movies/TV with an app"
Cons: "Very small plane, felt every bump as well as every passenger that walked by"
Pros: "Online movies and TV"
Pros: "Easy to board friendly"
Cons: "The snack food selection, price on wifi"
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "No turbulence. Easy-in, easy-out"
Cons: "Not much leg room or seat space. Also for over 2 hour flight, no food was offered."
Pros: "Good flight. On time. Good crew. Decent legroom."
Cons: "Not enough room for suitcases in overhead bins. Crew could tell people not to put jackets in overhead bins but did not. Food selection - would be nice to have a choice of 2-3 snacks."
Pros: "Both flights were delayed."
Pros: "Kind flight attendants and quick early arriving flight"
Cons: "Nothing, everything was food"
Pros: "Got us here early, smooth ride"
Pros: "The crew was polite."
Cons: "The plane was flithy. The crevice between the seat and the wall of the plane was caked with filth. The beverage served was lukewarm water, with no other choices. The plane was uncomfortably hot."
Pros: "Great, friendly crew. Nice snack!"
Cons: "Seat was not as comfortable as some flights I've been on."
Pros: "Crew was courteous and professional"
Cons: "Like all airlines, need to expand leg room and chair size"
Cons: "My suitcase was ruined in transit to Kansas City. The help desk basically asked me to leave my bag behind for three weeks to see if they can fix it. They had no means of looking after the contents. Was I suppose to carry my content???This was ever so frustrating since the suitcase was brand new. Then the lady told me that my warranty on the bag will cover the damage. It was obvious she was not willing to help and did not have a clue what she was doing thus I just logged the complaint and had by suitcase sorted out the San Francisco Airport. They were very helpful."
Pros: "Able to pick seat"
Cons: "A little tight"
Cons: "there was no outlets on the flight for me to conduct business and to use my laptop to access wifi."
Pros: "The pilot comes on and tells us what's going on. I like being informed."
Cons: "When offered a drink, how come we aren't offered the whole can of coke? If we don't want that much we can always say no. Also, I rated entertainment and food low only because there weren't any of these to rate. The overhead was so full that I couldn't place my bag in the overhead. The luggage check in is no longer a service a customer is provided if 1) I have to pay to check one in. 2). I have to lug it around with me only to have no place to put it. 3) the amount of time it takes to get off and on the plane because the line backs up while everyone waits on prior passengers to get their luggage into or out of the overhead (some are too short, too weak, ot placed their overhead ten rows away). Yikes!"
Pros: "I asked for assistance because I have a hurt foot and wear a boot, so walking is difficult. There was someone at every stop wAitng on me with a wheel chair and they quickly got me to my next gate and also asked if I needed the rest room or wNted to stop and get a drink or food. Very very Attentive and friendly!"
Pros: "Crew was awesome on both trips!!"
Cons: "Both flights were delayed, completely obliterating my whole purpose for travel."
Pros: "Mostly nothing"
Cons: "The flight was delayed, not a lot of information conveyed to passengers. The aircraft landed more than 4 hours late, could've gone to Kansas City and come back twice in the same amount of time. No apology by the crew for the delay"
Pros: "Considerate crew"
Cons: "Late, plane problem, replacement needed hasmat, blood, missed connection, sent to hotel, two hours sleep before I had to spend $60 for taxi to get back to airport, baggage mishandled, baggage arrived two days late."
Pros: "When l got to airport I was advised my flight had been canceled. Rerouted on United airlines thru Washington Dulles. Waited on Tarmac 2 1/2 hours due to bad weather, etherwise everything was good."
Cons: "the flight attendeds werent friendly"
Pros: "It eventually ended"
Cons: "Spent almost an hour before actually taking off. Terrible service. No"
Pros: "The seats were comfortable."
Pros: "The stewardess that tended to me was extremely nice and had a wonderful attitude. Effortlessly, she accomplished her job and made myself and everyone around feel comfortable with limited means."
Cons: "Flight delay. Some flights have phone chargers-This flight did not. no pillows"
Pros: "Leg room on the flight was better than expected."
Cons: "I slept most the way. So which I had my pillow and blanket. Lol"
Cons: "Seat in back of plane from Houston to Tampa horrible seats would not incline foot space barely big enough for legs <9 inches. Those seats should never be assigned I feel like I wasted $ by the horrible seating!"
Cons: "Seat cushion uncomfortable, seat back wouldn't stay forward"
Pros: "Nice flight and on time."
Cons: "I don't like small crowded planes. You get off at gate 50 and have to race to gate 20 to catch your next flight."
Pros: "I have no compliants at all. :)"
Cons: "Three gate changes prior to departure"
Pros: "On time!"
Cons: "No jetway, long walk to the next gate and then the same long walk back down to board the plane for the second leg of the trip."
Pros: "The new planes are great."
Pros: "The staff was fantastic, they were cheerful and full of energy. They made the flight have a relaxed atmosphere but still professional."
Cons: "They served these waffle snacks that weren't very good, and didn't have a salty option."
Pros: "It was seamless. Everyone excellent and flights on time."
Cons: "Still would like a snack choice."
Pros: "uneventful - great pilots, made effort to correct for turbulence when they could."
Cons: "no food or entertainment."
Cons: "Even though international flight was allowing 2 piece baggage.. United charged me for one bag 100$.. they allowed only one. and they took long time to to issue the boarding pass as the ticket was not confirmed. I will never buy a ticket from Kayak"
Cons: "My luggage it get lost and delayed, im at home 2 days latter and I can't do anything cause my luggage still not her. Houston airport baggage people has enough time to put it in a plain that was going to my final destination (Guadalajara), after I got there and still waiting for the next flight wondering if my luggage was there and nothing. My whole trip was absolutely terrible, worst experience ever!!!!"
Pros: "United gave us maximum vouchers for bumping us involuntarily."
Cons: "Our return home from a holiday family visit was oversold causing much stress for my family/small child. Our luggage went but we DID NOT."