As always Emirates is always dependent on the crew you get on the day and today was a good one. Everyone knew what they were doing and gracefully without hesitation . Great conversation all round even about the food and wine.
The flight was delayed and the service was not good. All the new serve was beef and we don’t eat beef so we ended up buying our own meals at the airport twice.
Flight was cancelled without notification. Information on flight status was not available on Emirates's website.
Everything was perfect. Staff were informative and professional and flight boarding, flying and de-embarking was smooth. I would certainly travel with Emirates again.
My baby was with me it was really good experience with emirates
Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage
Food was great. More vegetarian options on menu would be great!
They changed the flight time without telling us and were unwilling to help with rebooking because we booked through orbits/kayak
The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
I would have liked less packaged snacky stuff, more fruit. The crew was great.
Gate and boarding processes were handled smoothly and efficiently. Both (connecting) flights departed and arrived on time. The cabin crew seemed anxious and a bit stressed/rushed. Food service was OK, but the hot food dishes were poor quality.
HAVING ANNOUNCEMENTS FOR PEOPLE TO BOARD ACCORDING TO GROUP IS ESSENTIAL N ENSURING N CUTTING OF QUEUES, EXCEPT FOR PRIORITY CLASS PASSENGERS ON A SEPARATE Q
We still get drinks and a snack. Love the gift bags too.
business class is old but still done very well by the team.
Excellent airline. The plane was clean and the staff were very attentive
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight (boarding) was delayed by 40-50 minutes and there was very crowed. They need to improve on the timeliness & boarding process. (They asked passenger to board in groups, but the 2nd group was standing there waiting for 20 minutes!). However, services from the crew was very good, also the food was good as well. I also found the legroom was quite comfortable.
Need to improve on punctuality. My flight was delayed by 1 hour.
Really good food and service. Qatar Airways is again and again provided an exceptional experience.
Flight canceled by JetBlue for no reason. No good alternatives provided.
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
Looks like a local flight. Food was horrible. No entertainment system.
Excellent service. The personal adaptation of menus and the individual timing of service of them is fantastic.
Seated in row 6 you are separated from business class close to the toilets. The is a high panel in front that obscures forward viewing, coupled with no window view. Service is limited as the area is not in view of the attendants. It is closer in proximity to economy than business class.
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.
