Great staff. Clean plane, but we were delayed for more than an hour due to maintenance issues and had to board another plane.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
I was exhausted from a long day. The flight was smooth. The first flight during my 3 week travel that took off on time.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
I still prefer Delta, but Delta doesn’t fly to State College PA.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
Nothing bad to say about the actual crew or airline. It was nice to have a complimentary FULL can of soda, as well as a snack. Blankets and earbuds were also provided at no cost for this red eye flight. I especially appreciated the free WiFi and movie selection with the Bluetooth option. It helped the flight pass more quickly. No matter who you fly, boarding and disembarking are always SUCH a pain. As I mentioned, this is on the passengers and not the crew!!
Flight attendants rude and impolite… flight delayed by almost 5 hours.
Ok so apparently the new policy on United Airlines is that customers in the main cabin should NEVER be served more than once and besides picking up trash there should NEVER be another interaction with the customer for any reason.
The flight was on time and the landing was very smooth. The crew and flight attendants were all very friendly and professional.
Message about flight cancelation was received late due to being in the air. No explanation, just canceled and booked on morning flight. We had to stay in the airport overnight because there was no transportation offered to get to the hotel that AA had available. Actual inflight was fine.
Bag drop was very disorganized in Miami. All main cabin passengers were shunted to just a few lanes and they had an equal number of lanes for first class passengers but there was nobody on those lines. They did nothing to bring the main cab and passengers over to the open lines and they just had employees standing there and doing nothing
Above and beyond effort from this crew in a tough situation. So helpful and understanding. Thank you!
Staff at the gate were incredibly rude, hostile and threatening. Never fly American Airlines.
Great - quick boarding and landed early with an available gate.
The flight was delayed till next day ! They kept delaying every 30 minutes then after 3 hours they delayed it till next day. We kept waiting in line standing more than an hour to get the hotel and meal vouchers. There was no communication at all. Everything was bad
Overall, my experience with American Airlines in this trip wasn’t great. Our baggage didn’t make it on the flight to Denmark, and the baggage service (3rd party) didn’t seem to be fully connected with the American Airlines system. We ended up having to go back to the airport the next day to get our luggage back. I’m sure it would have eventually been delivered to my hotel, but I wasn’t willing to keep waiting. My return flights were good until arriving in Philadelphia. It was a nightmare to have to go through TSA check again before going to our connection. That made everything even more stressful. We then had a tarmac delay of about 25 minutes. That delay put my next connection in jeopardy in Chicago, but we still would have had just enough time. However, we had to wait about 30 minutes on the tarmac in Chicago since a plane was at the gate we needed. Even though I ran to the next gate, we missed the last leg of our flight. It was going to be 2 days before we could get another flight, so we tried to rent a car, but there was none available. Our last choice was to take an Uber and fork over $400+ for a 3 1/2 hour trip. All of the extra stress was completely avoidable if AA had been able to follow through with their obligations.
The flight was great but board was a nightmare. The gate was changed 4 times during the layover period
I don’t think the flight attendants are happy. They do not seem to be friendly or welcoming.
