Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Aspen
|August||Best time to beat the crowds with an average 4% drop in price.|
|November||Most popular time to fly with an average 15% increase in price.|
Average price round-trip
|$506||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Cons: "Delayed flight. Sat on Tarmac for 60 mins"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Cons: "Seats not so comfortable."
Pros: "Crew was spectacular"
Cons: "If it had been on time"
Cons: "I’m never ever in my life flying with American Airlines Again. I want my money back honestly. I’ve had 4 flights with AA. 2 to get to Columbia and 2 to get back to Washington. 3-4 HAD ISSUES OR WAS WAY LATE. Unexceptional"
Pros: "Non-stop flight and arrived ahead of schedule"
Cons: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "I've flown American airlines twice this year. The service and flights have been very good. One thing I'd like to see is a variety of snack options."
Pros: "Responsive and helpful crew. Comfortable seating."
Cons: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Pros: "Just ok"
Cons: "No customs forms on board. Big inconveny"
Pros: "Crew was fine, nothing spectacular."
Cons: "Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room"
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Pros: "Crew was very helpful."
Cons: "Bag check fee is steep for students."
Pros: "Passengers’ standards are so low, so when a flight leaves on time and arrives on schedule or early, we think we are blessed. That’s what happened in this flight."
Cons: "On time departure and early arrival."
Pros: "Customers service. The crew was awesome. They're good to me when I was sick."
Pros: "Calm flight that was ahead of schedule"
Cons: "One surly flight attendant. No enough chance to sleep"
Cons: "How about refreshing your antiquated aircraft? Seats? Entertainment? Overhead bins?"
Pros: "The food choices were good and the entertainment."
Cons: "The seats were uncomfortable and the tray table was really low."
Pros: "overall service was as expected but delay."
Cons: "flight from Philadelphia to Venice was delayed at take off and landed like two hours late. Venice airport pass control too another 1.5 hour. i lost my connecting flight by minutes and had to buy another tickets to Dubrovnik for $1,176.91. i like to get compensated by either Kayak or BA."
Pros: "Turbulence most of the way. The breakfast homlet was horrible."
Cons: "Change the food. Better headsets in business class. The seats could be updates in business class."
Pros: "New onboard entertainment"
Pros: "planes were on time, good flight"
Cons: "Lack of leg room, no personal entertainment, poor snack options"
Pros: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Cons: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Pros: "The crew was very welcoming."
Cons: "The weather caused a bit of turbulence."
Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Pros: "Very smooth. Outstanding A-321 platform."
Cons: "No place to plug in my dying phone. All Group 7-9s had to check bags. This is unacceptable. Had to wait on connecting passengers (didn't know the airlines did that anymore). I am tired and have to go to work at my usual time since the flight landed late."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Pros: "I like the fact we got to Dayton 20 minutes early!"
Cons: "I don't like the fact that we don't have access to the overhead"
Pros: "Great entertainment options, crew was great. Overall great flight."
Cons: "Boarding could have been faster."
Pros: "Very nice in flight staff"
Pros: "Friendly , kind, crews"
Cons: "No good entertainment ,prefer personal t.v sreen"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "The flight wasn't totally packed, so no one got kicked off. There was room for all of the carry-on baggage. The staff was friendly and courteous. Flight was not on time, but early! Never have an issue with American!"
Cons: "The only thing that concerned me about this flight was that immediately when we left the ground, there was a very strange noise that occurred and stayed until we were above the clouds. Made me and a number of passengers concerned because none of us had ever heard such a noise from a flight ever."
Pros: "Nothing in particular. They got me there."
Cons: "The usual stuff. Uncomfortable. Worse than riding a bus."
Cons: "Total incompetence. Navigational system broken, two hours on the tarmac, unboarded, then reboarded one at a time, then out to the tarmac and then back to the gate to do FAA paperwork before finally being over 4 hours late. And they don't really care. Very sad."
Pros: "Great staff and leg room/comfort. Food, drinks and entertainment was superb! Comfortable Boeing 787."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "I flew Tokyo to Vegas and the entertainment was great."
Cons: "They cancelled my flight vis lax and put me on a flight vis Dallas. That added about 7 hours to my journey. Then they sit on the tarmac for 50 minutes doing nothing on both of the two flights."
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Pros: "Arrived early"
Cons: "No gate available upon early arrival. Paying extra for aisle seats is ridiculous."
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Cons: "Too many levels of passengers"
Pros: "I like that the crew was professional and courteous."
Cons: "That I was there and hour before my flight and my seat was given up. I didn't like that people are allowed to retract all the way making my flight uncomfortable."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Good crew"
Cons: "No wifi"
Pros: "Premium economy was great"
Cons: "Toilets were broken"
Cons: "The WiFi did not work the entire flight (4 hours from Chicago to Seattle) and despite passengers inquiring multiple times, we were never informed whether to expect it to start working or not. Streaming TV was also poor quality on the United app."
Cons: "Delayed 2+ hours"
Pros: "The crew was friendly and helpful."
Cons: "I have no complaints!"
Cons: "Worst flight I’ve ever been on. I wa told to RUN through Houston airport which is ENORMOUS from gate C to gate B, then I make it to the plane and they delay it an hour. Seats were terrible no space whatsoever. Overall the worst plane I have been on"
Pros: "Crew amazing, smooth flight and on-time"
Cons: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Cons: "Self Check in was appalling ... minimal staff to assist and then they walk away and you have to ask again for help."
Pros: "On time departure & arrival"
Pros: "Pleasant flight crew and comfy seats, even in coach."
Pros: "They did allow myself and children to board earlier 5/4."
Pros: "Great flight crew"
Cons: "Landed early. Sat at runway at Aspen. Ssiying for deplaning space to open too long. Plus cool sir turned off. Got hot."
Pros: "I liked that I knew in advance to download the United app so I could actually watch a movie!! This was the second leg of the trip, and I didn’t know this the first flight and couldn’t use the United entertainment."
Cons: "An hour and half layover is fine, but add an3 hour delay on top of that, Kinda stunk. But hey, me and all my bags made it this trip!"
Pros: "Legitimately, nothing was liked."
Cons: "My plane broke, worked multiple mechanicals, returned to the gate, my severely delayed departure caused all my connections to be missed thus creating more compounded issues. HUGE HUGE headache. Almost forgot, I'm still missing my luggage 2 whole days later."
Pros: "The space on the plane, we left on timeand arrived early and I was able to sit by myself."
Cons: "One of the stewardesses spoke very harshly to me. I felt very embarrassed and offended."
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Pros: "Refreshing to be on a flight that is not jam packed and it's still going where it needs to go. There was also more leg room. Very pleased!"
Cons: "Boarding process makes no sense to the flying public and is just another money making deal for the airline."
Cons: "The delay!!!"
Cons: "Cancelled the flight two hours before departure. Weren't apologetic."
Cons: "I prefer an entertainment console and monitor in the seat in front of me."
Cons: "Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights"
Cons: "Plane too small"
Pros: "Polite and friendly staff."
Pros: "I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much."
Cons: "Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight."
Pros: "There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Cons: "It was very delayed"
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Cons: "It was freezing on the plane."
Cons: "Seats are too close."
Pros: "The Embraer ERJ-170 has comfortable seats!"
Cons: "More leg room"
Cons: "There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be."
Cons: "Flight turned around and I was merely given a voucher for a hotel. This was united's fault; it was not caused by weather. Now I'm responsible for paying $80 for a hotel room. I'm furious. I will never fly united again."
Pros: "Aisle seat made it tokerable"
Cons: "Crew seemed grumpy and not happy to be working. Snacks was small bag of mix and no choice."
Pros: "The seats were comfortable and spacious place were awesome :) The snack was very good, the best I had so far while flying. Service was great :)"
Cons: "I didn't like that because I was 4th group to get in the plane, all the space above my seat was full and I had to go put my carry-on quite further down. It didn't cause me any problem because my connection flight had a long layover, but if had not been, I could have been late."
Pros: "I was very nervous, but the flight attendant made me feel at ease."
Pros: "On time!"
Cons: "Old plane- lots of noises/raddles. Flight attendant not especially friendly, but that's ok? Wish United went direct from Louisville to Ft Myers. Need to add trip to Frequent Flyer Account"
Cons: "Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again."
Pros: "service was great"
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "Crew was friendly"
Cons: "A lot of turbulence for the 1st hour of flight"
Pros: "The piolets and staff were kimd"
Cons: "The airline kept delaying and canceling the flights with little to no notification, resulting in people missing work, connecting flights, and other important situations. there weren't many employees working at the airport to assist the people who were in unfortunate situations involving the flight, including myself. Overall it was a poor experience flying with United airlines, but that won't stop me from future planning."
Pros: "It was a pleasant surprise to find out I had a choice of movies to watch on my iPhone. Be sure to install the United Airlines App so that you can take advantage of this service."
Cons: "We were among the last 10 people to board and with the small plane size we had to gate check bags, but not a big deal."
Pros: "The flight attendants were great!"
Cons: "If you can tell that overhead storage space is going to be full so much as to pass out the green tags to check at the gate, why not just insist upon it? Instead of making me walk all the way to the back of the airplane and then having to walk all the way back to the front with the bag. Not everyone is familiar with all of your procedures without any explanation for them."
Cons: "Flight was 3 hrs late leaving Louisville and there was no acknowledgement of that or apology from the United staff."
Pros: "As expected."
Cons: "No complaints."
Airlines flying from Kentucky to Aspen have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Aspen
Masks required on board, masks provided on flights from Kentucky to Aspen
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Aspen
Testing for antibodies, testing for symptoms for flights from Kentucky to Aspen
Waiving of change fees. Search flexible flights from Kentucky to Aspen