ASE

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— ASE
May 20 — May 271
Round-trip
1 adult
Economy
0 bags
From?
To?
Fri 5/20
Fri 5/27

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Good to know

Low season

August

High season

November

Cheapest flight

$214

Average price round-trip

$677

Good deal round-trip

$280

Good deal one-way

$204
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 13% increase in price.
Flight from Los Angeles to Aspen Pitkin County
(avg. price over the last 2 weeks)
or less
or less

When to book flights to Pitkin County

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding cheap flights to Aspen

  • Looking for cheap airfare to Aspen? 25% of our users found tickets to Aspen for the following prices or less: From Los Angeles $333 one-way - $362 round-trip, from San Luis Obispo $401 round-trip, from Miami $398 one-way - $601 round-trip
  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be November and December. The cheapest month to fly from United States is August.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Aspen flight deals.
  • If you need help deciding which sights to visit after your flight to Aspen, say hello to one of the Airport Ambassadors that are stationed throughout the Arrivals terminal of Aspen/Pitkin County Airport (ASE). These Ambassadors are quite knowledgeable about the region, and they can help you navigate local ground transportation.
  • Many travelers wind up being hungry after their flights to Aspen have landed. Fortunately, Aspen/Pitkin County Airport has several dining options. Elkhorn Bar & Grill is located in the main terminal and serves traditional American food, while Main Street Bakery and Cafe sells sandwiches and pastries.
  • To avoid a layover, book your reservation with United Airlines. This company services many daily direct flights to Aspen and travelers have the option of upgrading to one of their Economy Plus seats for a small extra fee.
  • For travelers wanting to purchase a gift for someone special back home, stop by Jedediah's Gift Shop in Aspen/Pitkin County Airport. In addition to flight essentials like snacks and magazines, this store also sells a variety of souvenirs including t-shirts, postcards, and keychains.
  • Are you traveling with a furry friend or a service animal? Once you arrive at Aspen/Pitkin County Airport, make sure to bring them to a pet relief zone so they can stretch their legs. There is a small grassy area outside of the airport that functions as a relief area, and you can find it by exiting via the Arrival doors and turning right.

FAQs - booking Aspen flights

Top 3 airlines flying to Aspen Pitkin County

Scores according to KAYAK customer reviews
8.3
Alaska AirlinesOverall score based on 30314 reviews
8.5Boarding
8.2Comfort
8.8Crew
7.8Entertainment
7.8Food
Airline reviews
Pros: "yes"
Read more about Alaska Airlines
Pros: "yes"
Cons: "Boarding the plane then getting off to board a different plane 40 minutes later only to take off an extended hour to then idling on the runway for another 30 before take off made me miss my shuttle appointment to whistler subsequently missing a wedding I was attending."
Pros: "Crew were very pleasant. Flight was on schedule."
Pros: "The crew was accommodating during the long delays boarding and deplaning:"
Cons: "Delays were extremely long to the destination and upon arrival no gate was available for our plane which caused another long delay."
Cons: "Our flight from Dublin arrived late, we missed our connection to the Alaska airlines. Since the arrival from Dublin came into terminal 1 and our Alaska airlines flight was in terminal 6 we would most likely have not made our connection anyway. Since we had a 3rd party booking they could do nothing."
Cons: "When we landed they parked the plane a foot from where it needed to be. We all had to be reseated while they moved the plane a foot. It still didn't seem to work. It took 20 minutes before the door was opened to deplane."
Cons: "The Flight Attendants were very kind and super attentive!"
Pros: "The flight attendants were very good on such a busy flight. And the seats were comfortable with enough leg room."
Cons: "The updates at the boarding gates were late. The way the seat assignment are generated needs improvement since I needed to get in line again after checking in online for my seats."
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Cons: "my seat wouldn’t stay up, it was a little broken"
Pros: "Arrived 30 min early"
Cons: "Having a gate at ORD. Waited on runway for 1.5 hours"
Pros: "Comfortable seats"
Cons: "We had a delay in departure"
Cons: "Movie options and better food variety"
Pros: "More room in economy than other airlines. Thanks!"
Cons: "Still miss the live tv programs from Virgin America days."
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "We left on-time, without delays."
Cons: "There was a loud child behind me, but that has nothing to do with the airline, unless they enforced a silent cabin more."
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Pros: "Excellent boarding arrangements. Great selection of entertainment shows. Crew were good hospitable."
Cons: "Seats were too bad. Half the seats on the flight were not able to be pushed back. Uncomfortable journey. Food selection wasn't the best. Also the quality could be questioned."
Pros: "entertainment"
Cons: "gate change and no display text on digital display that the updated gate was indeed the flight to SFO"
Cons: "No USB port to fit my ear buds so 6 hours with no audio/video To cold and was declined any blanket froze!!! Unfriendly stewardess both directions who didn’t care to collect trash:SMILE or care I was cold with no movie"
Pros: "Several great movie options."
Cons: "No free, little packs of food, and very small options list that was overpriced."
Pros: "service excellent"
Cons: "Alaska lounge sub standard"
Pros: "I was on a red eye, upgraded to first, but there was no service almost at all on the flight. It was freezing, yet they had NO blankets or pillows, they brought only a little hummus, never checked in again the entire flight. No breakfast, no coffee, no roll, nothing served. But, no blankets in FIrst? that in itself is a FIRST for me!"
Cons: "No service in first, no blankets, uncomfortable seats on A320. Phone dropped inside the seat, could barely retrieve it from inside the seat."
Pros: "Very warm and pleasant crew with great service while the ticket price is reasonable."
Cons: "N/A"
Cons: "We arrived at the airport 5 minutes (NO more than that) after the one hour check in time to fly international going to Mexico. We were told we had to wait in line to speak with someone to print a boarding pass. There was an extremely long line with only two employees helping. We then asked if we could get our money back being that if someone has specially helped us with our case only being 5 minutes late to check in, but they declined. We had to book an entirely different flight and still have not gotten our money back. It was very stressful and unprofessional and had someone actually helped us, we would’ve arrived at our destination at the proper time we worked so hard for. I know my boyfriend and I weren’t the only people with his problem because two other families ran into the exact same avoidable problem. It felt very unprofessional. It ruined a familys vacation and caused the poor children to cry because of the lack of accommodation. We would love our money back but not sure you guys will even do so. Very disappointing."
Cons: "I didn't make it because the flight to LAX was late and despite being told by an Avianca employee there was a later flight from LAX to PDX (at 11:45 on AlaskaAir) which I would be put on, once I arrived I was told I was on a 6 AM on Delta with no arrangement to get me a hotel or anything. I bought a separate ticket on that 11:45 flight on Alaska Air to PDX instead. Extremely unhappy with this service and will never again use it. I will also tell everyone in my social circles, in person and online, to stop using it."
Pros: "Friendly flight crew."
Cons: "Small, hard seats."
Pros: "Flight Attendant Bob was so sweet and helpful to me and my daughter. I would still be on the plane struggling to get off if he hadn’t helped us load and unload. Thank you Bob!"
Cons: "Well, planes are always pretty tight, but at least they give you a USB port."
Pros: "Getting to my destination on time. No lost luggage. The crew was very good about finding me when left camera behind on plane. Excellent service. I travel on Alaska and. Irvin America frequently and have never had an unpleasant experience on either one. They are always pretty much on time."
Cons: "Nothing."
Pros: "Good plane on time"
Cons: "I’ve got the latest iPad and software but entertainment system could not connect Only snack food for sale on an evening flight"
Pros: "Crew was great. I was carrying a tuxedo and a suite and one of the crew offered to take them from me and hang them instead of folding them in the overhead. Everyone was very please t."
Cons: "1. Entertainment was a small tablet that you rent to see movies. I can’t believe it has reached that extent. 2. Food. We ordered a chicken sandwich and the veggies that go in the sandwich came separately in. ZIPLOCK bag. The shredded carrots were all over the place. Really bad idea."
Cons: "The usual: poor seating and no food/beverage service gratis. Compared to the majors United, American, and Delta, Alaska service and helpfulness are outstanding."
Pros: "I love the upgrade option to Premium class and the snack box that comes with it is great! Staff was friendly and efficient."
Cons: "Only one thing: when using the kiosk to get my boarding pass and upgrade, it doesn't specifically state to insert and quickly remove my credit card, so I'm waiting waiting waiting and nothing is happening and I start over and still nothing, so I go wait in line at the desk that solves problems only to learn that small detail and then the clerk said he couldn't take care of it for me and sent me back to the kiosk! What a pain! I'm sure I'm not the only one this has happened to. How hard is it to put clear instructions on the screen? please and thank you!"
Pros: "Alaska Airlines continues to do it rite! To my surprise, while checking in my 60 lb bag of surfboards, I was only charged $25, not the already low price of $75 I am usually charged. This new discounted price enabled me to save $100 round trip on board charges. Unlike other airlines that charge $100 Per surfboard, Alaska Airlines has implemented a program that serves the sports enthusiasts. From surfers, golfers, hunters, fisherman, and so on. Our gear goes with us for a fantastic price. Also, the food is actually pretty tasty too & the flight attendants treat you well."
Cons: "I wish there were more meals. My wife and I tried to order items but they were often sold out."
Cons: "On the return flight it was cancelled and they put us in a flea bag hotel and I have written Alaska and requested a FULL ROUND TRIP TO COSTA RICA and they haven't had the courtesy of responding. I wrote Wayne Newton 2x. b"
Cons: "Got to the gate about 20 min before flight. The gate attendant got a bad customer service attitude when I questioned why we couldn't board flight. We were a little late because our flight from Taipei was an hour late. She did schedule us at 6 am on another flight which made an interesting (painful) night with 3 boys under the age of 6. Nowhere did it state that boarding was closed 30 minutes prior to the flight. Bad experience - late night ...small kids... no food or drink available...surley gate person..no notice of the boarding policy...just a very bad experience."
Cons: "Flight was delayed from LAX to PDX. Also there were a handful of people (myself included) that had to catch a tight connection in PDX. The flight attendants should have announced for people to stay seated upon landing to let those few get through that had only a few minutes to make the next flight, but they did not so it took 15-20 minutes to disembark which was very frustrating."
Pros: "This was our first time using Alaska Airlines and they were great! Checking in online was easy. Flight attendants and other staff were friendly and seemed to have your best interest in mind. My husband and I had a 20 hour layover in LA coming back from Costa Rica and we asked if we would have to pay another fee to recheck our bag for the second flight. They were very understanding and waived the fee since our overnight stay in LA was technically a layover and we had previously made the whole reservation for both flights at once using their company. Overall we liked our experience with Alaska and would definitely use them again!"
Cons: "The plane was late over hour and half. I have a tight schedule I am a mom, grandma and a head deaconess plus I see friends and the ill in the hospital. When I am late my schedule runs amuck. That is my time I cannot get back.!!!!"
Pros: "Nothing"
Cons: "My things got stolen and I filed a complaint but no one got back to me!!!!"
Cons: "Another NA airline. No frills what so ever. Almost as good as a bus ride."
Pros: "Flight staff were friendly"
Cons: "Check in process was an inconvenient Staff at the Elite counter IN LAX does not know how to check in late bags If you check in with the Elite counter at LAX they may mark your bag as a "voluntary separation" IF THEY DON'T KNOW HOW TO CHECK IN A LATE BAG Seats on airplane were small and uncomfortable"
Pros: "Ground and in flight crew was very friendly."
Cons: "Flight was 4 hours late because of a suddent issue with the designated pilot's health but then they also gave me a good discount coupon."
Cons: "Got in later than expected into Seattle, so had to rebook my shuttle and delay it an hour. Not awful but certainly an inconvenience."
Pros: "Fairly expedient"
Cons: "The following day travel experience via Alaska"
Cons: "There was a 20 minute flight delay before we boarded. They announced there were mechanical difficulties, which took further time. After we left the gate, we were told that our pilots had timed out and we would need to return to the gate to get a new crew. We taxied for a long time back to the gate, then there were further delays while they added the gas they had used in taxiing. In the end, we arrived more than 2 hours late. It is hard to understand why they didn't anticipate this and replace our pilots before we left the gate. This was the return part of a round trip ticket; there was also a more than 2 hour delay on our earlier flight due to mechanical difficulties."
Pros: "Loved not having to pay for bags. That is a great thing!!!"
Cons: "would like better options for something to eat, that does't require a payment of some sort."
Pros: "Staff was friendly and boarding and unboarding was swift."
Cons: "The seats weren't that comfortable and not much leg room."
Pros: "I'm not normally an avid traveller, but in this last week, I've had the opportunity to fly on four different airlines. By far, the best airline ive flown upon was alaska. customer service was so friendly from start to finish, the employee who checked in our luggage (who was incredibly professional with an very frustrated guest behind me in line, while managing to not alienate my wife and i), ro the flight attendants who were prompt, responsive, and efficient in hydrating the passengers. My wife is uncomfortable with flying, and their demeanor with every aspect of their work made her feel safer and, at least, a little bit more relaxed. Thank you."
Cons: "Nothing, every point of my intreactions with Alaska Airlines were excellent or better."

We flew first class from SFO to PHL, red eye. No beverages, not even water. Had to go to the flight attendant to request it. No food service throughout the 5plus hour trip. I was able to get 2 pouches of pretzels from the flight attendant, but had to go to her to get it. Mind you, this is supposed to be first class. Again, not even coffee prior to landing. Will never travel AA again.

Pros: "empty plane"
Cons: "food"
Cons: "The plane was cold!"
Pros: "On time. Warm greetings from the pilots. New aircraft, clean, great entertainment."
Cons: "It is what it is, doesn’t have to be better"
Pros: "The seat was super comfortable, because of o lot of place for legs"
Cons: "The crew sometimes seems not to be happy with the passengers"
Pros: "Not much, but I guess I finally got to my desitination"
Cons: "They cancelled 2 of my flights in one weekend. We will not use American Airlines again, even if it's the cheapest option."
Cons: "Leg room"
Cons: "They need to have better policies for morbidly obese seat mates who feel entitled to lift the arm rest and take over a good part of the neighboring seat. With a full flight, the attendants couldn’t change our seats and said that they realized I was out a horrible situation"
Cons: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."
Cons: "Plane was old and dirty, would not recommend."
Pros: "Boarding was very smooth because the fligh had a lot of Sears availabke"
Cons: "Make AA a real earline to serve passengers not profits"
Pros: "The crew was awesome, very attentive and helpful."
Cons: "The plain was very old meaning no screens, outlets, pretty much no entertainment what so ever. Seats are cramped."
Pros: "Nothing"
Cons: "The seat assignments based on loyalty status - rude gate agents"
Pros: "Overall the flight was great"
Cons: "I didn’t like the restrictions on the fare and being reminded several time with negative emails from the carrier about the restrictions."
Pros: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Cons: "No peanuts."
Pros: "Wonderful and super friendly crew"
Cons: "Booked flight with my sister 6 months before departure, paid for both tickets at the same time to find out seat assignment not together.... that could be understable only if ticket is purchased at the last minute. We were applicable to switch with another couple who were in the same situation as us....."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Pros: "Not much"
Cons: "They forced my wife off of the flight because they would not check our bags in 35 minutes before the flight."
Cons: "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
Cons: "Plane was delayed over an hour!"
Cons: "great flight"
Cons: "I was on a flight to Dallas on an American Airline flight which arrived late due to weather conditions, and the connecting flight didn't even wait for me although they know why I couldn't make it on time. And I was only late for about 5 minutes."
Pros: "On time. Comfortable seat. Courteous crew. Easy transfer."
Pros: "On time flight, as comfortable as can be hoped for."
Cons: "Non-economy plus seats are too small. Boarding frequently complicated by passengers who create issues with overhead space and carry ons."
Cons: "My flight was delayed. I felt lucky when they gave me a place in a plane leaving 1 hour earlier. But that flight was delayed twice because of mechanical problems: the first time we had to go back to the gate and the second time we stayed on the runway just before take off Not enough room in overhead bins. They asked people to check small suitcase or bag."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "In flight movies were varied, with both new and international films to watch. Flight attendants were nice. Boarding was smooth."
Cons: "Spent a while sitting on the plane waiting to take off because of some kind of delay, but that meant I could spend more time watching the in-flight entertainment."
Cons: "We thought we were going to be flying on British Airways American Airways."
Pros: "while our flight was delayed, they kept us well-informed about what was happening and didn't leave us in the dark. We were delayed because an fight attendant failed to show up, and there happened to be another off-duty flight attendant passenger on board who volunteered to work the flight so that we could still depart on time. Real thoughtful dedication!"
Pros: "Nothing."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Cons: "I was not a fan that the overhead compartment for my row was not available due to the life raft in there. I understand you have to have one on board, but I think it should be more at the emergency aisles. Also the size of the seats and the space you get is not really worth the price anymore. No matter how big or small someone is, its not comfortable. Airlines need to get back to how the seating was back in the day with great leg room and the seats are a bit wider than what it is now."
Pros: "Smooth flight"
Cons: "No entertainment on a 5 hr flight. I know a lot of people bring devices but a set of headphones and some music would be nice"
Pros: "Flights on time and entire flight was a good experience for my 18 years old son to a first flight on his own."
Cons: "Maybe a better food choices"
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Movies in flight."
Cons: "That I was rebooked and lied to at first as to why, and when getting another ticket the the ticket agent said the flight was rebook because "the crew didn't want to come to work". Not cool, I didn't react I simply got my ticket and just wemtnonw but there was no apology like they didn't care what I missed having to be rebooked I also wasn't given any sort of military discount no seats no baggage. Other airlines I've flown the past months always do something for military."
Pros: "an extraordinarily long and stressful journey that sgould have taken 15 hours but took 27.. I may stop using American Airlines"
Pros: "Crew was pleasant. Plane was clean and adequately comfortable."
Cons: "The shuttle system at LAX is confusing and time consuming. Will this ever be remedied or is this just a fact of life when flying to LAX with American?"
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Nothing I could not take the flight"
Cons: "They did not let us board because the connection time was not enough for our bags - no one took accountability and they finally rescheduled us on a flight the following day after 3 hours on the phone. Terrible"
Cons: "Never made the flight due to flight not getting in to Chicago on time. Still stranded here with my son. Supposed to be sent to Hartford then Dublin later today. Overall a very bad experience with American Airlines. Wouldn't recommend travelling with them again."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "The entire fly, connections, food and both crews excelente. Flight on time."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Pros: "The pilot and crew were considerate that it was very early on a Sunday and so they kept interruptions to a minimum."
Cons: "The legroom seemed particularly tight on this flight. Not sure why. I fly a lot. Maybe this plane was diffferent - or I was particularly interested in napping and it was hard?"
Pros: "On time"
Cons: "They charge for everything luggage they can see in the front desk. My 63 years old mother had her small size hand carrier, a travel tote on top (with her travel blanket and her medicine) and a crossbody passport size. They told her to put it in her tote!!! Only 2 items allows. ... In the plane she saw passengers carried way more than what that."
Pros: "The seats were more comfortable than I remember. The cost was appropriate for the travel I did. I was happy to find access to movies on my own device for the long flight."
Cons: "The snacks were limited and I had to use my own device for entertainment."
Cons: "it was really bumpy"
Pros: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Cons: "Everything"
Cons: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pros: "It arrived early."
Cons: "Very very noisy young children."
Pros: "Cost"
Cons: "Aircon too cool"
Pros: "I liked the lounge."
Cons: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Cons: "Self Check in was appalling ... minimal staff to assist and then they walk away and you have to ask again for help."
Pros: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Cons: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pros: "Meals were good, good service, complimentary food and drink at good intervals"
Pros: "We landed ahead of schedule."
Cons: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Cons: "Not much choice of good movies"
Cons: "Felt very cramped which did not make for a good res eye flight from LAX to EWR."
Pros: "Really great service! Smooth flight!"
Pros: "Very nice people working and good service."
Cons: "Landed early. Sat at runway at Aspen. Ssiying for deplaning space to open too long. Plus cool sir turned off. Got hot."
Pros: "Nothing"
Cons: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Cons: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Cons: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pros: "Flight was on time. Everything went smooth for being in coach."
Pros: "Fast flight"
Cons: "N/A"
Pros: "Ok"
Cons: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Cons: "No reclining seats and no meal. Flew from LAX to CHICAGO. Very uncomfortable. Advertisement for free WiFi on plane, but makes you pay when you log in."
Pros: "Staff was pleasant, decent movies overall."
Cons: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pros: "The seat next to me was empty which made the whole long flight more bearable."
Cons: "Typical United service, without any bells or whistles."
Pros: "I only flew united because it was the cheapest I found for my flight at the time I booked it."
Cons: "My seat 3 of the 4 of my connecting flight seats were broken and could not recline. I could smell urine coming from the bathroom from my seat while waiting for people to board(3 hrs of urine smell will ruin any flight experience). The internet did not work coming back from Central America so if you don't have the entertainment app already on your phone, you couldn't watch any tv since you can't even download the app. Other airlines normally have a monitor so their customers can watch tv and not stain their eyes looking at their phone. But with United, if you don't get beat up the airline, its considered a win."
Pros: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Cons: "Please see above!"
Pros: "Comfy seats and they offered a beverage"
Cons: "Our plane smelled horrible: like a bus full of HS boys after playing basketball in Satan's sauna for 2 1/2 hrs. No entertainment options but it was less than an hour flight so didn't really care. Our flight attendant said nothing about our carry on being bigger than the compartments of our tiny plane so we walked to the back with our bag just to bring it bag and them check it"
Pros: "Spacious seats, seatback screens, and some empty seats made this a most comfortable flight"
Pros: "Friendly staff, great customer service"
Cons: "None"
Pros: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Cons: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Pros: "The crew was great."
Cons: "We had a long delay with the cabin so I missed my next flight."
Pros: "Staff worked hard to get us bussed to Santa Barbara"
Cons: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Cons: "Ran out of the food that i wanted... settled with something that wasn't great."
Pros: "First time but I like it"
Cons: "Good experience"
Cons: "I was in the middle seat. I choose my seat too late so that was all that was available."
Pros: "Quick flight to Chicago"
Cons: "The attendant was kind of rude"
Pros: "I think these older flight attendants should retire if they don't like their jobs anymore. They were completely rude to many guest."
Cons: "Heavily delayed, kept getting later"
Pros: "the afternoon coffee, not offered by others"
Pros: "Boarding was very smooth, and flight was very timely (landed early)."
Cons: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Cons: "We waited on the plane for 45 minutes without explanation...finally we were told the caterer had personnel issues and the food delivery was late. I MISSED MY CONNECTION IN HOUSTON OVER THIS SND HAD TO TAKE THE NEXT FLIGHT 5 HOURS LATER! TOTALLY UNACCEPTABLE. Entire crew was very casual and unmoved by my situation....UNited you FAILED Miserably!"
Cons: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Pros: "United Flight cancelled because no available working aircraft. Did not tell us until very late at night. The lines and wait to speak to customer service was extraordinary. Could not get us out until the next day on another airline. They did give us hotel voucher but did not arrive at hotel until after midnight cue to late notice of flight cancellation and long lines at the airport. Sent bag on another flight even though we could not fly out as scheduled. Therefore we were stuck overnight without our luggage, change of clothes, cell phone charger etc... Seems United has these issues more than any other airline. Will avoid flying united in the future"
Pros: "seats were not as terrible as i thought"
Cons: "Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle"
Pros: "My wife and I are celebrating our 22nd wedding anniversary and we spend 6 hours at LAX. Two of 6 hours where sitting in the plane. This is the first and last time I'm flying with United. I'm extremely disappointed and I'm not looking forward to flying back to California on Sunday."
Cons: "I also hate the KAYAK update. I feel like I was being lie to for those this hours. For my experience I should be refund for my trip to San Francisco. On Facebook my experience is mention to all my wife and I friend, family and co workers. Again, I'm not looking to my flight back home."
Pros: "SEE CONS."
Cons: "Next to my horrible experience with Frontier Airlines, this 4-hour United flight from LAX to O'hare was among the worst flights comfort-wise I've ever had. What is with the lightweight, streamlined child-sized seats on airplanes these days? Are you really that tight on money, United? Upon boarding, there was NO room for my single carry-on; a backpack with a macbook and camera gear in it. The flight attendant tried to help finding a place but had to resort to offering to check the bag. With over $4,000 of gear inside I politely declined the crew handling it... Looks like its going under the seat in front of me. Normally on any flight, I can fall fast asleep after take off, and wake up 20 minutes before landing. These seats were so god-awful that 15 minutes in my back was cramping, and 20 minutes later my bum was throbbing with discomfort. This went on for literally the entire flight, even with breaks to stand up in the cramped airplane. I had to share a park-bench style armrest with two people, and to make matters worse, the seats didn't recline. The airplane was hot, airflow poor, and overall comfort at an all-time low. These may seem like minuscule complaints, but for me; they're important. I was happy that I was finally flying with a major airline, for a decent price, thinking that I'd be comfortable all the way home. Not the case apparently for United Airlines. I quit flying frontier awhile back for business, and have no added United to the list. I think I'll stick with southwest and virgin from now on."
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "Everything was new. They provided blankets. Seats had potential for being comfortable."
Cons: "Sardines. Very little room to move and seats only recline about an inch. If there was wifi it was too slow to be useful. Reminds me of dial up days only slower. And that was only to get United info. Could not access outside world. Overall still way better than Spirit but also not in league with JetBlue or Virgin."
Pros: "Clean! Comfortable seats. Crew friendly and helpful."
Cons: "Movie choices limited, but even worse was that most of the machines were not working properly (could not read credit card info - so useless!!). And when they did the earphone connection was so poor you could only rarely understand what was being said. Very discouraging for a 5-6 hour flight!!! Fortunately the flight was only half full so I eventually found a monitor that would take my credit card ( after upsetting many folks, including myself, with all the moves ). My ears were mush trying to hear something that made sense ( work fine with my iPod). In the end the stewardess admitted the system was poor and they would be replacing it with a new service. At least then I stopped being frustrated with United. Wish I knew the system name and manufacturer so I could berate them for an inferior product. So sick of this in US. Products that are designed to fail after use - or not built to withstand the use they will be getting."
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