Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Caribbean
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Scores according to KAYAK customer reviews
Pros: "Very nice crew, quickly boarded and smooth flight!"
Pros: "Comfortable, clean."
Cons: "Flight was delayed two hours."
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Cons: "Seats are tight"
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Cons: "Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights."
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "The staff was amazing"
Cons: "I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Cons: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Pros: "the entertainment choices were adequate"
Cons: "More efficient deplanning. It took us 40 minutes to get off the plane after it landed"
Cons: "Let passengers know from JFK there is a shuttle or air tram to your actual gate of departure. This could help with what the passenger may have as carry on item"
Pros: "More room in Delta Coach than other carriers"
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "Food was great as was the selection of movies available. The seat was comfortable and had enough leg room."
Cons: "Lines was confusing and the various boarding tiers were not announced properly (Delta One, Sky Priority, and Zone 1 were all together and Zone 2 started boarding way before the priority lane was finished)."
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Pros: "Internet, seat."
Cons: "Tv screen, sound ."
Pros: "No issues"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Cons: "No upgrade"
Cons: "No dairy free options!"
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "On time! Easy boarding!"
Cons: "They had problems with both the wifi and the entertainment system. Super friendly crew further."
Pros: "Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack."
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "Too many turbulences !!!"
Pros: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Pros: "We didn’t order food and there was no in flight tv/entertainment"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "Smooth flight."
Pros: "Seats were comfortable. Snacks!!! Nice flight crew."
Cons: "I liked everything."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Pros: "ability to book a later flight when I missed my connection through the delta app."
Cons: "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
Pros: "Staff was friendly, seats were about as comfortable as any other flight."
Cons: "Nothing in particular"
Pros: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Cons: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Pros: "The in-flight service was extremely good."
Cons: "The seat was slightly too short for me. If Delta provided a soft mattress cover, slimiler to that of Virgin Atlantic, then the flat bed would be far more comfortable."
Pros: "Crew was pleasant and helpful"
Cons: "In flight internet didn't work at all Seats were incredibly tight"
Pros: "Very informative staff"
Cons: "Was late"
Pros: "The crew was very apologetic and nice about the delays."
Cons: "The plane was 20 minutes late getting to the gate. Then we sat on the runway for over 30 minutes, while we waited in line for 30 other planes to take off. After a long day and a flight from Venice Italy, it was a bit disappointing to have this sort of delay."
Pros: "The gate agents were courteous and efficient. The flight crew was very attentive. The pilots were clear in their announcements. Even though we were held up by sheer plane/ground traffic, we managed to still get back home early!"
Cons: "At one point on the initial flight, the cabin got so cold that I had to put on a jacket."
Cons: "Shitty entertainment system. Have seen so much better."
Pros: "I had an empty seat next to me. Flight took off on time and arrived early. Crew was pleasant."
Cons: "bathrooms were very dirty. No one cleaned them up."
Pros: "Crew was friendly cabin comfortable"
Cons: "Food was really bad"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "La comida fue buena, la atención de la tripulación fue buena"
Cons: "El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio. Por los demás vuelos está bien."
Pros: "Crew's service good, punctuality excelent"
Cons: "No Entertainment at all"
Pros: "Great crew; efficient, kind and accessible."
Cons: "Entertainment system. Tiny screens and no options."
Cons: "Food and movie selection"
Cons: "Food and entertainment options. Also layover was too long, but this is not their fault, all flights were on time"
Pros: "Crew was amazing and kept us well fed and hydrated"
Cons: "Very small gate to do security"
Cons: "Nothing copaairline dont let you select seats if u want to doing online they charge $30 each one"
Pros: "flight was right on time"
Cons: "not much leg room"
Cons: "Very unpleasant check-in as I was charged for second bag. In one paragraf it says one bag allowed from Northamerica to Caribean. In next paragraf it says two bags allowed on all flights to and from Panama. NOT ACCEPTABLE"
Pros: "Smooth flight. Pleasant crew. Good entertainment"
Cons: "Food very basic. Small aircraft (737)."
Pros: "Short uneventful flight. Everything was perfect and punctual."
Cons: "Everything was OK"
Pros: "The flight was not full so boarding was fast and easy. Getting off didn't take forever. Crew was friendly and helpful."
Cons: "Without the individual screens, you were forced to watch whatever was on so I didn't."
Pros: "Personnel were organized and knew what they were doing"
Cons: "No complaints"
Pros: "The seat had extra leg room, BUT..."
Cons: "The seat's cushion was pulled out from the backrest, making it a very uncomfortable seat & giving me Backpain. (This was the seat next to the window, not the middle seat.)"
Pros: "The flight was not full so I had the row to myself and could stretch my legs. Overall, though, there was good legroom and the seat was generously sized."
Cons: "Would have like an adjustable headrest so I could sleep more easily."
Pros: "I like the fact the there was a entertainment system for each passenger."
Cons: "I didnt like that the airplane was small for a international flight, also didnt like that the aircraft did not have wifi."
Pros: "Best thing was comfortable seating with decent leg room as compared to many other airlines. First time with COPA; made me feel a bit better with high priced tickets."
Cons: "Boarding was a bit slow and unorganized, but no biggie."
Cons: "Service was not helpful."
Pros: "The food and cabin service was great."
Cons: "The boarding process was awful. They would only let 200 or so people sit in a small area meant for 75. The airport security then made us fo through a second screening. They took our drinks away. Afterwards, half tbe people had nowhere to sit. We had to stay in or section, we could not leave to go to the bathroom or go get anything to drink with out being screened again. This process started about 1 hour and 45 minutes before the flight. The technology in the flight was old, we were not able to see where our flight was in it travel path."
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No Entertainment at all! No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Pros: "The food. Very confortable flight. The attention of the crew. I loved the bag policy, keep receiving 2 items per passenger. The only airline that i know that do this. Thank you!"
Pros: "Everything was on time and since we didn’t arrive in till 11pm the food helped in not having to search for a place that was open. They served 3 small meals on a 7hr flight. Impressive"
Cons: "No complaints."
Pros: "excellent crew tribulation! good movies selection, but i suggest to add terror films to the catalog."
Cons: "they took too much time to started boarding the plane. there were no options for the burrito. only meat."
Pros: "all the service"
Cons: "The crew was unfriendly"
Pros: "The food and service was great!"
Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped. There were no Spanish-language movies."
Pros: "It was a direct flight plus we landed in LAX 15 minutes early! Enjoyed the choices of movies."
Cons: "Didn't get the impression the crew was as concerned with safety issues, i.e. seat belts fastened, especially with the young children, during the flight."
Pros: "Got off the ground quick"
Cons: "We had to sit on the tarmac taxiing for almost 20-25 mins and I had a connecting flight I easily could've missed had it taken much longer"
Cons: "Late departure"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "Very friendly, courteous and professional service"
Cons: "I was forced/tricked to check my instrument on the boarding gate when what i really asked for is for the crew to take it o tha plane or for them to let me take it on carry on. Someone lied to me and then they checked in with the loggage"
Pros: "On time"
Cons: "Food was bad and no entertainment"
Cons: "Asked for water never got . Asked for tea never got."
Cons: "No food options for vegetarians. Most of the crew seemed to be annoyed that we were vegetarian. No media option from Panama city to San Juan."
Pros: "attendants were very friendly and the flight was on time."
Cons: "Business class seats were really economy seats in a closed section (this is the norm on flights operated by Copa Columbia)."
Pros: "The service on board, the food and the entertainment were all wonderful. I would definitely use them again on my future trips."
Pros: "Everything perfect"
Pros: "Todo estuvo perfecto !"
Pros: "Smooth friendly service"
Cons: "Boarding was slow. Aircraft was dated. Was seated in a row with two children who cried intermittently the entire flight. No individual entertainment device, and volume control to watch single in-flight movie was broken, resulting in blaringly loud sound that meant I couldn't even watch the movie had I wanted to."
Cons: "I wish they could have prepared me a better meal I didnt like the food of the flight and I thouht the chairs were very old"
Cons: "Overbooking, they also left my baggage and it´s lost until now!"
Pros: "Departed early, landed early! Direct flight."
Cons: "Sound at my seat did not work so couldn’t watch a movie. (Well, could watch but not hear). Short flight. Not a problem."
Cons: "4 hour delay"
Pros: "Crew most helpful."
Cons: "Always like to travel with WestJet."
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "The pursar was super. She joked around with the passengers to make them feel comfortable"
Pros: "The crew took care of my wife and I when our flights were accidently cancelled. Literally were the last people on the plane. It was unbelievable to see their efforts and patience. Completely grateful."
Pros: "Smooth process, nice plane, amicable staff"
Cons: "Everything, this is the fist and last time we flight with you guys, flight delayed, my husband was not in the system, lost connection, and in our way back same thing, worse experience ever"
Pros: "Larger size plein, comfortable seats and great Crew"
Pros: "Lots of leg room! Friendly crew."
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Pros: "Good crew!"
Pros: "This is a no frills flight that does not offer food or entertainment."
Cons: "Seats are always uncomfortable as it is a smallplane"
Pros: "The service was great!"
Cons: "A little bit delayed"
Cons: "Early on first flight on arrival but late departing by 30 mins due to westjet delay of crew"
Pros: "On time. Smooth."
Cons: "Cramped seating"
Cons: "did not like having to go further west before heading back east wasted a lot of time. and no entertainment unless you pay for it, seriously?"
Pros: "Crew was wonderful"
Cons: "Entertainment options"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Flight was delayed"
Pros: "Clean plane, on time, friendly staff, arrival was earlier than expected"
Cons: "Food not so great Also wanted music. Was none"
Pros: "I’m always impressed with the service on WestJet, and they didn’t disappoint on this flight. They were warm, courteous and hard working."
Cons: "Tiny chairs"
Cons: "Delay delay delay delay"
Pros: "On time - lots of legroom (after previous flight on Q400)"
Pros: "No hassles, friendly folks, on time and baggage wait ok"
Pros: "Yes we got home on time ."
Cons: "Everything was great"
Pros: "West jet people cope with constant delays and breakdowns with calmness and desire to help the passengers. My flight was fine, no problems. I trust that any problems that come up can be resolved."
Cons: "I know that snacks are not a major factor on a flight but when there is the exact same choice of Lotus cookies and pretzels on every single flight it is really boring. By the end of three flights over a long day, it’s pretty awful."
Pros: "Amazingly quick check in. Great and friendly customer service. Genuinely sincere."
Cons: "I don’t understand the west jet app to access entertainment. How can you use your phone if it’s on airplane mode?"
Pros: "No comments"
Cons: "Late landing, packed like sardines, couldn’t move my arms in my seat. Tried to choose seat in exit row for leg room but plane was changed so no leg room."
Pros: "Crew was courteous and the plane was not packed like the previous one, so it was good there was room to stretch out the legs."
Cons: "Having to board the plane walking outside.It was raining and there were puddles everywhere. Flight was delayed"
Pros: "The trip to Vancouver was good.....flight attendants very courteous and friendly as usual."
Pros: "Nice flight crew."
Cons: "Ground crew couldn’t get luggage on plane fast enough because of lack of staff so we sat on tarmac for 2 hours."
Cons: "Not any bodys fault the crew were trying to be supportive. multiple babys all around the area beside accros and a few rows down. maybe set them all to teh back would be better"
Pros: "That the flight took off on time."
Cons: "Sitting on edge wondering if the flight was going to take off as so many flights were delayed or cancelled."
Pros: "everything else was awesome!"
Cons: "for much of the flight, the temp. on the plane was way too hot and there was nothing we could do about it. as i'm prone to anxiety attacks, especially while flying, this was a great concern"
Pros: "Friendly crew."
Cons: "Delayed flight. + Even though I've ordered my meals online in advance, the crew didn't know about it and I had to end up asking for my sandwiches. They should have a list and bring the food proactively instead of waiting for you to show the order recipit."
Pros: "On time"
Cons: "Gate change"
Pros: "Due to a baggage check-in snafu, we were very late to arrive at our gate. But we made it! And the staff were still very kind to us even though we arrived so late and they didn't know why. The flight was probably the smoothest I've ever been on, and the snack and beverage service was just fine - I loved that cookies were an option and not just pretzels. Overall, an excellent experience!"
Pros: "Very pleasant crew. Complimentary wine was a welcome surprise"
Pros: "Space of the plane"
Cons: "Having to have a physical boarding pass and keep having to get it checked."
Pros: "Flight was good, crew was courteous and boarded on time. Cabin space was adequate and the entertainment provided through WestJet’s app is very good."
Cons: "Cabin was too cold"
Pros: "Cabin crew was good,"
Cons: "The seats where not compfie"
Pros: "I had 2 checked in bags, the charge a bit to high, When fly between Canada - USA, 1 allowable check-in luggage should be included in the fare. Please think about it."
Pros: "inflight entertainment was good and friendly staff"
Cons: "lots or turbulence and uncomfortable landing"
Pros: "Seats were roomy. The biscoff was tasty. No issues boarding or during the flight."
Cons: "The westjet app wouldn't let me sign in so no entertainment but I brought my own so no biggie. This flight was fully booked And they needed people to check their bags. One flight attendant seemed kind of snippy about it to another passenger but I understand her frustration."
Cons: "No comments"
Pros: "The price."
Cons: "Flight was delayed for 2 hours in Airbus 777 full of passengers. The reason was to fix some light and administrative error on a log book. This could have been prevented if they had done all of the checks beforehand. All of those passengers stuck in a plane during a pandemic. Not very smart !!!!"
Pros: "On time take off and the fact that we arrived alive."
Cons: "Hot meals and inflight entertainment. No even drinks were served."
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Cons: "Lack of adjustable headrest on seat."
Cons: "Feeling of being cramped"
Pros: "Crew was great!"
Cons: "Todo bien"
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "The service was excellent and the flight on time. Love American."
Cons: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Cons: "Seats and space"
Cons: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Cons: "Poor service"
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Pros: "I liked that we got to San Juan safely. The crew on board was very accommodating."
Cons: "Due to the delays, we missed our jumper flight and American refused to compensate. Also, only had two cookies all day from 8:05am until 3:45 pm! No sandwiches as promised. We were delayed approximately 4 hours total. Had to take a taxi ($85) to Fajardo to HOPEFULLY catch last ferry to Culebra. Guess AmericansAirlines doesn’t care if you have to sleep at the dock!"
Cons: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Pros: "On time"
Cons: "Cold cabin"
Cons: "The seats are very tight."
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Cons: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Cons: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
Cons: "I guess the lack of snack options but that is just the way it is nowadays."
Pros: "Can't think of anything good"
Cons: "SEE: Customer Relations request #1-249830721"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Cons: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "On time smooth"
Pros: "The pilot was a riot, the flight was on time. Again, nothing wrong, nothing special. As it should be (if only we had more leg and seat room, and I am pretty streamline)."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Pros: "Friendly polite staff. Plane left and arrived on time."
Cons: "No have owned screen TV"
Pros: "Even when the plane was full they managed to help passengers to get seated."
Cons: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Cons: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Cons: "Not having so many delay and not seating on a plane for over an hour to take off."
Cons: "Seats could have been better. Very uncomfortable seats"
Pros: "The crew was helpful and nice."
Cons: "It was delayed a lot."
Pros: "Service at business was good. Comfortable chairs and quiet cabin space."
Cons: "The gate experience due to long time between flights getting worst due to a departure delay."
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Pros: "I wish travel miles automatically with my trip!"
Cons: "I didn't like to pay for my only registry luggage, i think that I would pay fo the second or more"
Pros: "I liked the perfect landing!!"
Cons: "Terrible service. Flight delayed (two hours)."
Cons: "Late departure not good with wheelchair disability services"
Pros: "All in the prices!!! Accesibility!!!"
Cons: "The prices changes too much!"
Cons: "Flight never happened because of hurricane yet I never got my money back. Natural disasters should qualify for a refund not a voucher."
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Cons: "we took off over 1 hour late"
Pros: "Services , on time"
Pros: "Lady at the main customer service was trying to be very helpful.."
Cons: "Bording time ended at 10:00.. plane was departing at 10:15. Got there at 10:06.. the counter lady was very rude and instead of help me get to another flight or show me other options, she told me the doors was closed and that it was totally my fault I lost my flight since my prior flight got there early.. doors should be hold ten minutes after the end of the bording time. she sent me to the main customer counter.."
Cons: "See above."
Pros: "Friendly & informative captain & crew"
Cons: "Smooth flight, no complaints, A+"
Pros: "Great service, it had been a while since I flew with United. Impressed with the new plane."
Pros: "Very nice breakfast provided. Staff was great."
Cons: "No media entertainment for 3.5 hour flight"
Pros: "clean; good movies"
Cons: "no kosher food option"
Pros: "On time and comfort"
Pros: "No entertainment due to short flight"
Cons: "My seat was the last line and it was uncomfortable."
Pros: "That i had all four seat available to me and very helpful"
Pros: "very helpful"
Cons: "Thr boarding process was a mess, a lot of people didn't even have seats assigned."
Pros: "The personal are very amability"
Pros: "Everything went fine no problems and it was XMAS eve"
Cons: "The delays was horrible!!"
Pros: "Rate was very good and the time of the flight was perfect! Non-stop and all."
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Pros: "United personal quickly found our bag location and made the arraingement to send it to us ASAP."
Cons: "The fact that the only bag we checked in with the airline did not arrived in our plane with out any warning what so ever."
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"
Pros: "Everything was perfect, the crew was fantastic"
Cons: "Maybe a bit of food."
Cons: "The airline is horrible.. Poor customer service"
Pros: "The service since I am handicap"
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Cons: "Comfortable and affordable!"
Pros: "Very organized . On time"
Pros: "Good trip"
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Cons: "Waitied in the airplane for about an hour till take off. Wasnt offered anything to drink till after."
Pros: "All very happy staff and super professional service."
Airlines flying from Kentucky to Caribbean have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Caribbean
Masks required on board, masks provided on flights from Kentucky to Caribbean
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Caribbean
Testing for antibodies, testing for symptoms for flights from Kentucky to Caribbean
Waiving of change fees. Search flexible flights from Kentucky to Caribbean