Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Colombia
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Scores according to KAYAK customer reviews
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Cons: "I think all was very good"
Pros: "Everything was GREAT !!"
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Awesome crew!"
Cons: "Disembarking could be more efficient"
Pros: "Delta as always top notch!"
Pros: "boarding was on time"
Pros: "seats and entertainment was great"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "Flight crew was awesome"
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Cons: "Customer service was lack luster..."
Pros: "Everything was great, flight attendants were awesome"
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Cons: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Cons: "Had a death in the family and no one would help me get back home"
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Cons: "Having delayed flights"
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Everything from boarding, service, arrival time and deplaining was smooth"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "The attendants"
Cons: "The delay and no free wifi."
Pros: "Going to NY the boarding zones changed by the gate so you could see your time for boarding."
Cons: "Going back to Orlando the boarding zone did not change from 1 and I was the last person boarding. I am not a frequent flier so it was confusing to me."
Pros: "On planes with seat back displays, it was especially easy to travel with a 4 year old. Definitely appreciate the entertainment provided."
Pros: "I liked being in a lie flat seat"
Cons: "The seat, tray table and storage pouches were filthy wiht crumbs,stains, debris on my seat. A substandard experience and shows disrespect to paying customers, for whom airlines exist!"
Pros: "No drink because didn’t open de bottle. No one care about it."
Cons: "Almost 2 hours of delay"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Cons: "None entertainment system"
Cons: "What the hell happen to comfortable enjoyable air travel. I guess it went down the toilet but your price keep going up"
Cons: "I lost one of my suitcases!!!!"
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "Customer service"
Pros: "The space between the seats"
Cons: "The food and de the movies, too old"
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Cons: "More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full."
Pros: "Everything was excellent"
Cons: "No seat assignment, over booked flight, lost my baggage"
Pros: "Helpful staff"
Cons: "Uncomfortable seat"
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Pros: "The arrival time was very convenient."
Pros: "Flight crew and service"
Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "Short flight, nice snack."
Pros: "It was nice and fast."
Pros: "Timeliness, food, good price for a non-stop flight."
Cons: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."
Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "The crew was unfriendly"
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Pros: "Excelente !10.0 un placer viajar con Copa"
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Pros: "Smooth Flight great drinks and food"
Pros: "The pilot has excellent skills"
Cons: "Unavailability of Ginger Ale. Poor food and snack server crew communication skills even if I speak fluent spanish."
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "Good food"
Pros: "Crew, food, efficiency, luggage"
Cons: "Price, length of flight, flying out of Dulles is far from my house."
Pros: "La atención"
Cons: "La comida"
Cons: "Only middle seats available; couldn't be seated next to travelling companion."
Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."
Pros: "Again, went very smoothly."
Cons: "No complaints."
Cons: "No priority boarding for check in, Albright places were available I was put in almost the last row for my 3 flights that included short connections."
Pros: "Served breakfast, excellent service from the flight attendants, provided in flight movies/tv at no extra charge, and easy flight."
Cons: "Plane was a little outdated."
Pros: "Everythink is good."
Pros: "Seemed to have more seat space that the boston to panama city leg of or trip, individual tvs that included games"
Cons: "My screen froze in the game and i couldnt get out. Not the end of the world for a short flight."
Cons: "Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe."
Pros: "The Captain was courteous and the flight itself was good."
Cons: "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Cons: "Pagar una maleta demasiado"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Pros: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Cons: "Having a variety of food options would be nice."
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Pros: "good luggage space overhead - accommodate wheelie vertically like books. each seat had indiv tv screen, recent movies, usb charger, 3 prong charger."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Great Crew"
Cons: "Was a great flight"
Pros: "Absolutely atrocious!"
Cons: "Dallas Airport needs to get themselves together. Especially American Airlines through Dallas. I wouldn’t wish the AA Dallas experience on my worst enemy.... yet another fail for AA Dallas."
Pros: "Comfortable seats"
Pros: "Ne’er front of plane for easy on/off. Payed extra for extra leg room."
Cons: "Flight attendants were overworked on a full flight."
Cons: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Pros: "Good crew, good service, good captain."
Cons: "If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Cons: "Bag check fee is steep for students."
Cons: "Inconsistent baggage rules across employees in different parts of the company."
Cons: "On both segments of the trip American changed my seat which I. I’d not realize until boarding. Way to late to protest. You pay for preferred seating but then get bumped to a lousy seat with no explanation. Likely because I was a single traveler and an American employee wanted my seat. Better not happen on the return flight"
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Pros: "Flight was on time."
Cons: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Pros: "Eventually, the actual flight was fine."
Cons: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."
Pros: "The crew was professional as always. My flight was delayed due to a storm near the Caribbean, which is fine because I would rather fly safe and arrive alive. My snack was tea and pretzels, which is fine because I enjoyed The Greatest Showman with sexy Hugh Jackman."
Cons: "I don't blame the airline for unruly passengers or weather conditions. When traveling you have to leave room for error or unforeseen circumstances. If you don't like the airline or passengers you can charter a private jet :)"
Pros: "It was an early flight and it was very quick I experienced some difficulty during the flight with hypoglycemia, the male flight attendant was not as attentive to my needs as the lady was who recognized the potential disaster that could have occurred and aided me while following up at the end of the flight."
Cons: "Uncomfortable, no food or drinks were served, no entertainment for the duration of the flight."
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Cons: "My flight was 7:45AM from JFK to ANU I got into airport at 6:30AM But AA refused to me take on board. They said flight gate is closed."
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Pros: "planes were on time, good flight"
Cons: "Poor seating and lost my bag."
Cons: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Pros: "Flying AA. Excellent flight"
Cons: "No wifi. Pay only"
Pros: "Really like how smooth and easy was to aboard my plane."
Pros: "Fast boarding"
Cons: "Uncomfortable seats, no entertainment at all, no even TV."
Pros: "Boarding was okay, flight was on time departing and arriving."
Cons: "No USB chargers in the seats for SEA-MIA segment of trip, but they had it for short hour flight from MIA-SJU? Long haul flights need the USB outlets!!"
Pros: "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
Cons: "More up to date movies would help"
Pros: "Fast service, wonderful crew"
Cons: "Our seats couldn't recline. It was such a long flight and sleep was difficult in a sitting position."
Pros: "Flight was on time. Attendants were nice."
Cons: "For the 100th time, you seats are too dang small."
Cons: "Very uncomfortable and noisy flight kid behind us cried the whole trip no food no tv nowhere to charge phone no internet just bad experience overall"
Pros: "Boeing 777 was very comfortable and quiet. Power provided to each seat. Food and drink were readily available."
Cons: "They had to reboot the entertainment system 2 times to get it working which took over an hour. Had to redo seat assignments. Did not like bogus 79 and 129 dollar seat assignments that were designed to just extract more money from the customer."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "Comfort and quick boarding"
Cons: "Flight attendants were a bit dry and less than over zealous. Connecting gate in Charlotte was really far from where we landed. I had little time to get there."
Cons: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Cons: "I have no made it to New York yet."
Pros: "Overall very good"
Cons: "Nothing specific"
Cons: "For one of the premier air company's. They don't know what there doing. Old planes. Super hot. Dirty airplane."
Pros: "United uses a code share with Avianca for regional flights."
Pros: "Boarding was straightforward and without all the fuss that one gets with the cheap airlines, or worse, with Air France. For economy tickets, the level of comfort was adequate, but the seats didn't return to upright easily and the entertainment screen took a whole load of taps before it responded sometimes. A reasonable level of service for the price, and the plane was on time."
Cons: "The crew were disengaged. There were too many interruptions over the speaker system, first the English one, then just as you got back into your film, a Dutch one. I don't believe that have experienced such a level of disruption in some time."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "Pleasant staff."
Cons: "not enough room in seating area."
Pros: "First Class was a rare treat for us, so we appreciated the hot towels, spacious seats and delicious food!"
Cons: "Flight left 2 hours late and we sat in plane whole time. Crew did nothing to make the wait better. Horrible experience."
Pros: "Flight was canceled."
Cons: "We could have made our connecting flight. And then our"
Pros: "Entertainment was ok"
Cons: "Seats were pretty bad. For a 10 hour flight, rigid, not reclining. Crew was curt. Not rude but curt. Food was terrible. Asked for Indian vegetarian meal - but got an Asian vegetarian meal that had no taste whatsoever. If they can do a Muslim meal, I don't know why they can't do Indian Vegetarian."
Cons: "It would be helpful if United can advise the passengers that their meals are for purchase, I think the selections are limited and I would pick up something ar the vendors near the lounge before boarding. For such a long flight, maybe United could offer more selection T on entertainment and news channel also."
Pros: "Look at box above."
Cons: "Look at boxes above!"
Pros: "Boarding, no surprises, flight: comfortable take off, flight, landing, coffee, on-time, carry-on baggage"
Cons: "WiFi didn’t work at all (had it connected but it was too slow)"
Pros: "The crew"
Cons: "Very uncomfortable seats for such a long flight, my seat didn’t recline, space was limited"
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Cons: "Serious delay, deplaned once and arrived 5 hours late with no real reasom."
Pros: "Not much although the small meal/snack was solid. Also they didn’t lose or kill any animals as far as know."
Cons: "WiFi did not work. Flight attendants didn’t really care. No way to watch TV unless you pay."
Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
Pros: "I like the people are friendly and when traveling by myself it is always a pleasure to have someone next to me to have a good conversation"
Cons: "I did like the food option. I don't eat cheese and all the food had cheese in it."
Pros: "On time, no issues."
Pros: "Quick boarding"
Cons: "Pretzels are not good snacks"
Cons: "Small plane"
Cons: "The Directv would not work and the personal tablet entertainment was not available. Seats were extremely uncomfortable which was a disappointment paying extra for more leg room. Felt like a normal seat."
Pros: "I bought extra leg room which was worth it given we were delayed.."
Cons: "The flight was very late getting in and the one attendant was not very good on follow up and seemed grouchy The other attendants were nice. My Hemisphere Magazine only showed the snack meals as a page was missing so I barely got any food and United ran out of food totally before reaching my travel companion. United needs to plan for more food on long flights during the day."
Cons: "Late departure not good with wheelchair disability services"
Pros: "I would like to have movies shown during long flights."
Cons: "I do not like satellite TV option. No one seemed to even use it. The internet and the TV are only availlible for certain periods during the flight."
Pros: "Good service."
Cons: "The website is pretty bad, not user friendly. Took several times for things to take, and was a frustrating experience. Luftansa's website. Not United."
Pros: "People of Lufthansa and the clients who were flying with me."
Pros: "No entertainment due to short flight"
Cons: "As a frequent flyer, I'm used to slight delays, waiting around, and standard customer service across airlines. It's safe to say that this was one of the worst flying experiences that I've ever had....6 different 30 minute delays and horrible customer service."
Pros: "Ease of purchasing ticket online"
Cons: "The $230 change fee for a ticket that cost me $70. No recourse but to lose the money completely."
Cons: "Delayed flight with no explaination, missing my gluten free meal and very rude staff who informed me I should have brought me own food. Airline staff were also joking about throwing other passengers luggage around"
Cons: "Great flight crew"
Pros: "This is the way it is supposed to work. Great staff, great flight. Was delayed, but handled very well."
Cons: "The flight was cancelled and I wasn't even notified."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Very comfortable and the staff was great!"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "Streaming in-flight entertainment options are great (using the United app) and the under-seat power outlets are life-savers. Temperature on the trip was nice and the Economy seats were comfortable enough."
Pros: "The crew was great but the flight was delayed for two hours"
Cons: "The flight being delayed and comfort"
Pros: "It was great. Absolutely no complaints"
Cons: "The back seat doesn't recline at all. Made for an uncomfortable flight."
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Pros: "I liked when I got home 12 plus hours later than I was supposed to!"
Cons: "The three canceled flights and 7 delays that I was out through were awful!"
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "Nice CSR people in AZO"
Pros: "Crew rude"
Cons: "Bad service"
Pros: "Wasn’t able to board due to the extensive long lines at TSA. SJU needs to improve their staffing to make the process a lot quicker. Missed the flight and wasn’t able to be accommodated"
Cons: "Add more staffing for TSA in SJU to speed up the process"
Cons: "Your policy for missing a flight!"
Pros: "Crew was pretty helpful and courteous."
Cons: "A problem with the plane was found after we'd boarded and the bags had been loaded onto it. We had to get off, change terminal and gate and then board the new plane, which was quite cumbersome. Still better than to have a problem after take-off."
Pros: "The crew were the highlight of the trip."
Cons: "Spirit Airlines required a return-flight from Colombia prior to allowing me to board, even though I will not be returning for many months (or perhaps even years). I purchased a return flight just so I could board the plane and not lose my flight. Upon arrival to Colombia, (review reached word-limit)"
Pros: "Flight was ontime"
Cons: "Inflight enterteaintment"
Pros: "The flight was good"
Cons: "The checkin process was a mess, no body knew where to go. The machines were failing. Lines crossed each other. Just a mess"
Cons: "Какая то сволоц пердел(а) весь полет"
Pros: "The personnel were polite and helpful. Plane was clean, basic but OKo."
Cons: "Baggage charges: $280 for 2 checked and one carry-on round trip."
Pros: "Boarded flight quickly, flight left on time, flight was comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."
Pros: "Great crew"
Cons: "No legg room"
Pros: "Seats were comfortable and it was nice to have trays"
Cons: "The blonde woman doing all the announcements was rude"
Pros: "The flight was two hours delayed."
Pros: "Was on time and trip was smooth."
Cons: "For some reason my TSA pre-check didn't show on the boarding pass"
Cons: "Limited flight availability."
Cons: "The seats are tooo tight"
Cons: "Spirit changed our direct flight to a four hour layover in Houston that would have arrived 10 hours later than expected. They decided to tell us this fact the day of our flight!"
Pros: "The crew was friendly, nice and also funny. Loved that they did trivia during the flight."
Cons: "That they charged me an extra $100"
Pros: "It was cancelled"
Cons: "It was cancelled"
Pros: "Flight crew was very helpful, kept schedules for connecting flight,"
Cons: "Paying 40 for a carry on for each flight. Paying additionally for a seat on each flight. The overcom was barely audible. It just sounded like mumbling rants. Our flight was delayed right before take off so we had to sit on the plane without being allowed to get up. There was only about 10 mins to use the bathroom becuz they tried to squeeze in drink service to a short flight. The passengers were ancy from waiting around for so long but the flight attendants kept reprimanding passengers."
Cons: "Customer service...i was so appalled i cancelled my flight and flew with south west."
Pros: "Almost 30 minutes early and on time departure"
Cons: "It was cold.. glad I had a jacket!!"
Pros: "Counter agent was not helpful not customer service oriented, on the contrary it seems that she hated being there"
Cons: "Ask for suggestion on how they manage thecarry on and she gave no assistance"
Cons: "Very delayed"
Pros: "When I checked in I was given zone 1 priority and was able to board first before any one with screaming children"
Cons: "Charged for a carry on bag, charges for food and drink, charges for everything"
Pros: "Relatively clean aircraft, spacious and comfortable seating."
Cons: "Bag fees are outrageous. So much for getting a "deal" on this flight and the one back - we're spending an extra $200+ for CARRYONS. Our flight was delayed. Our flight couldn't come into the terminal. Waiting on the tarmac took longer than the flight. No thanks."
Pros: "Crew was nice"
Cons: "Tiny tiny seats. Flight delayed."
Pros: "Not much"
Cons: "Were unable to get boarding pass at check-in desk unless an extra fee was paid; instead was required to get boarding pass at kiosk. Doors to plane were closed 30 minutes prior to scheduled flight time (the flight was delayed through no fault of Spirit; not blaming them for the additional wait at the flight gate). Distance between seats is smaller than on other airlines; quite uncomfortable. Baggage fee was excessive; We checked our baggage even though it was carry-on size because it cost even more to bring a carry-on. No frills is an understatement.....even beverage service was not included in cost. Spirit is no bargain even though it looks like they are the cheapest when you book the flight. I made the mistake of forgetting how miserable Spirit flights are, lured by the "cheap" fare. Will not forget and accidentally use them again!"
Cons: "A passenger who had a Trump pin on told the agent he didn't want to sit by any Women's March participants. He was told to board last to select the empty seat he wanted. I made a comment to him that I found his attitude divisive. Upon boarding, he asked for the head flight attendant and reported that he was being harassed. She came to my seat and threatened to make me get off--the person next to me spoke up and said that he had made ugly remarks to her when she asked him to please stop speaking so loudly on his cell phone out in the gate area and threatened to have her arrested. I felt that the crew allowed him to discriminate--would this have happened if we had been people of color he didn't want to sit by? Had he been assigned the seat next to me, I wouldn't have said anything to him--that's not the American way at least for me."
Pros: "I read lots of not so good reviews about Spirit Airlines on line but we didn't have any problems with ticketing, boarding, luggage or seating. I would fly with Spirit again."
Cons: "Not much leg room in the middle zones of the plane."
Pros: "Muy malo"
Pros: "Made up for lost time."
Cons: "Spirit is the worst airline that exist. Poor costumer service and really bad explanations on why problems occur. I'll never fly spirit again"
Cons: "My checked bag arrived with a hole in the side 40 hours after my direct flight. All they offered was $75 in vouchers for spirit (checking my bag cost $90). Nightmare getting customer service on phone. After an hour of talking to them on the phone, they offered no solution or help. Miserable experience."
Pros: "THEY DON'T GIVE WATER? THAT SEEMS MEDICALLY UNSAFE ON A 3 HOUR FLIGHT. THEY CHARGE FOR CARRY ONS? HONESTLY IVE FLOWN HUNDREDS OF TIMES IN MY LIFE AND NEVER BEEN SO PISSED OFF WITH AN AIRLINE. I AM ALSO UPSET THAT KAYAK EVEN CONTRACTS WITH THIS AIRLINE. WHAT A SHAM. I PAID 55 DOLLARS TO BRING A CARRY ON ONTO MY FLIGHT. NEVER AGAIN. I WILL PROBABLY AVOID USING KAYAK AS A RESULT OF THE FACT THAT YOU ALLOW YOUR CUSTOMERS TO EVEN COME IN CONTACT WITH THIS RIDICULOUS EXCUSE FOR AN AIRLINE. PLEASE FEEL FREE TO CONTACT ME (SORRY FOR ALL CAPS, I REALLY HOPE YOU DO SEE THIS AND THINK ABOUT IT)"
Pros: "Staff was super friendly and helpful!"
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Cons: "customer service"
Cons: "I went all the way though security to find out that (unlike Any other airlines) that i needed to physically print my tickets out so I needed to get out of line and go all the way to the kiosk (the farthest kiosk from security) to get my physical ticket then back through security. But while I was at the kiosk to get my physical ticket printed out the the worker was texting on her phone instead of helping the people out that are in line. I get through security and to my gate and I am getting on the plane for them to tell me I need to pay an extra $50 per person for carry on bags and they were very rude and not willing to help out at all. I told the girls at the gate that they were very rude and that I would be writing a review to their bosses and they told me that it doesn't matter and that they aren't going to do anything different for me."
Pros: "The crew was fun. Nice to see a crew with a sense of humor."
Cons: "The plane was late. They blamed it on weather in Las Vegas but there was no problem with Las Vegas. The plane was late getting to Portland. Also I am offended by having to pay over $50 dollars to take one bag on the plane each way. I won't fly with spirit again because it's just a dishonest thing to do!"
Pros: "Flight was great and on time!"
Cons: "Baggage check was too long. There was not enough agents to manage the process and long line."
Cons: "My flight on Spirit Airlines from Houston to New Orleans was first delayed for an hour and a half, then they boarded everyone on the plane, where we waited for a while. Then they announced it was "cancelled," whatever that means. They gave us no information as to why, and sent us to the ticketing counter where I waited for an hour in line, only to find out that Spirit Airlines would only refund my ticket cost or I could wait a full 24 hours til their next flight departed. I got stuck overnight in Houston airport, which felt unsafe and miserable. I slept for maybe an hour all night. I had to pay $330 and book a flight on a different airline. Spirit Airlines is the worst, and I'll never use them again."
Pros: "Everything went smoothly and people were friendly."
Cons: "Small seats, no complimentary beverage service."
Pros: "It was cheap. On time."
Cons: "They broke my luggage. Made me pay for my backpack which wasnt a suitcase and dont even offer a bevrage complimentary. There was no kind of entertainment to rate. Nor food to rate."
Pros: "Website was simple but online Che k in was cumbersome. Flight crew was friendly. Flight was on time and without issue."
Cons: "First time flying Spirit. Hidden costs were a surprise and kind of ridiculous. After adding back minimal normal travel needs the tickets were not any cheaper. Seats were way too small and no legroom. Will think twice before flying again."
Pros: "the price"
Cons: "no complaints"
Pros: "The price,"
Cons: "I missed my flight and the rep at the ticket desk did not help me board when he could of led me to board."
Pros: "For the money it was okay"
Cons: "That I felt stressed to have the perfect bag for boarding, to not bother anyone...that all their rules were different regarding size of a personal bag...the weight of a bag that was checked..and that if for some reason I had to check a bag at the airport it was twice as much and the fact they want to charge you for checking in at the airport... seems cheap at first...READ all the small print...they also found comedy in telling us if we liked luxury and good customer service we were flying the wrong airline!"
Airlines flying from Kentucky to Colombia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Colombia
Masks required on board, masks provided on flights from Kentucky to Colombia
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Colombia
Testing for antibodies, testing for symptoms for flights from Kentucky to Colombia
Waiving of change fees. Search flexible flights from Kentucky to Colombia