Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to South America
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Scores according to KAYAK customer reviews
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Cons: "The pilot take off, navigation in the air, and landing were horrible ."
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "Crew was attentive and accommodating."
Cons: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
Cons: "I think all was very good"
Pros: "Everything was GREAT !!"
Pros: "They were awesome"
Cons: "Nothing I was at my best on the best airline and crew"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Awesome crew!"
Cons: "Disembarking could be more efficient"
Pros: "Delta as always top notch!"
Pros: "boarding was on time"
Pros: "seats and entertainment was great"
Pros: "Even though the flight was delayed by a few minutes we still arrived on time."
Pros: "The crew was very helpful and reassuring. I’m not a frequent traveler and they kindness towards my anxiousness stood out."
Cons: "The bumpy air. But you can’t fix that. Lol."
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
Cons: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Pros: "Flight crew was awesome"
Cons: "Consumer beware - you will be lied to by people at every level. They can mess up your reservation and then not let you fly. Good luck they are big companies and you are just one person and they won’t answer a call or email you. You will lose!"
Cons: "Customer service was lack luster..."
Pros: "Everything was great, flight attendants were awesome"
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Cons: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Crew was nice. Flight very smooth"
Cons: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Pros: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Pros: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Cons: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Pros: "Free earphones"
Cons: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Pros: "Very nice and friendly crew were very efficient."
Cons: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Pros: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Cons: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Pros: "Smooth, easy, still long"
Cons: "Still long"
Cons: "Had a death in the family and no one would help me get back home"
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Pros: "Comfort and boarding"
Cons: "Delay and food"
Cons: "Having delayed flights"
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "The crew was very competent and friendly."
Cons: "Insufficient seating area, no meal offered."
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Everything from boarding, service, arrival time and deplaining was smooth"
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "The attendants"
Cons: "The delay and no free wifi."
Pros: "Going to NY the boarding zones changed by the gate so you could see your time for boarding."
Cons: "Going back to Orlando the boarding zone did not change from 1 and I was the last person boarding. I am not a frequent flier so it was confusing to me."
Pros: "No drink because didn’t open de bottle. No one care about it."
Cons: "Time or order to boarding , entertainment"
Cons: "Almost 2 hours of delay"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Cons: "Copa did not allow me to board plane with setvice animal. Stating paperwork is not acceptable for travel to Peru. I bought tickets on avianca and traveled to Peru and had no issues entering Peru with paperwork. Also copa lost luggage for 3 days spent 3500 on copa and received nothing in return"
Cons: "None entertainment system"
Cons: "What the hell happen to comfortable enjoyable air travel. I guess it went down the toilet but your price keep going up"
Cons: "I lost one of my suitcases!!!!"
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "Customer service"
Pros: "The space between the seats"
Cons: "The food and de the movies, too old"
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Cons: "More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full."
Pros: "Everything was excellent"
Cons: "No seat assignment, over booked flight, lost my baggage"
Pros: "Helpful staff"
Cons: "Uncomfortable seat"
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Pros: "The arrival time was very convenient."
Pros: "Flight crew and service"
Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "Short flight, nice snack."
Pros: "It was nice and fast."
Pros: "Timeliness, food, good price for a non-stop flight."
Cons: "Not allowed to bring full water bottles on flights from Panama and crew didn't provide enough water service during flight."
Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "My connection flight arrive extremelly far from the bogot flight gate, there was no onborad entertainment, some of the crew were rude to other passengers, poor comfort I wouldnt recommend copa to anyone"
Cons: "The crew was unfriendly"
Pros: "Excelente !10.0 un placer viajar con Copa"
Pros: "Service and on time."
Cons: "Service and being on tine."
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "Absolutely nothing."
Cons: "Your call center, and your offices are so seriously deficient. I as assured by agent that I was assigned seats 5. They lie to your face. The problems are then at the airport."
Pros: "Smooth Flight great drinks and food"
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "Good food"
Pros: "Crew, food, efficiency, luggage"
Cons: "Price, length of flight, flying out of Dulles is far from my house."
Pros: "La atención"
Cons: "La comida"
Cons: "Only middle seats available; couldn't be seated next to travelling companion."
Pros: "So much turbulence! Plus the flight attendant wasn't very friendly."
Pros: "Again, went very smoothly."
Cons: "No complaints."
Cons: "No priority boarding for check in, Albright places were available I was put in almost the last row for my 3 flights that included short connections."
Pros: "Served breakfast, excellent service from the flight attendants, provided in flight movies/tv at no extra charge, and easy flight."
Cons: "Plane was a little outdated."
Pros: "Everythink is good."
Pros: "Seemed to have more seat space that the boston to panama city leg of or trip, individual tvs that included games"
Cons: "My screen froze in the game and i couldnt get out. Not the end of the world for a short flight."
Pros: "Crew excellent!"
Cons: "The flight was crowded!"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Cons: "Same as the other two legs of trip. Horrible and will never fly American Airlines again"
Pros: "I love the video before take off on AA flights. I also, enjoyed the crew and frequently being offered beverages!"
Cons: "AA is either on time or very delayed. This flight was on time but I fly AA often and that’s not always the case."
Pros: "Lots of space"
Cons: "Better movie selections They lost one of our bags :("
Cons: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Cons: "More room I pay for main cabin It feels it was just the regular"
Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."
Pros: "Arrived early. Friendly pilot."
Cons: "Attendant did not offer snack choice."
Pros: "I was so impressed with the American Airlines staff they really worked with us due to the cancellation and the weather coming they were very professional and helped us in any way we could"
Pros: "The only good thing about the flight was the crew."
Cons: "I’m surprised there weren't chickens and goats flying with us. The seats were worn out and ratty. There was no where to charge a phone or electronics. No in seat tv screen so was forced to watch the tiny overhead screen of terrible tv shows and mediocre movies. I prepaid for a seat a head of time which was given to someone else. Also quite a bit of heavy turbulence the entire flight. Not ideal for an 8 hr flight. I’m lucky I brought an external charger and some xanax. Never again"
Cons: "Bag check fee is steep for students."
Pros: "food, drinks, seats, price"
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "Arrived on time, pleasant staff, but crowded. I arrived in plenty of time to make it to the gate for my connecting flight with no problem."
Cons: "There did seem to have been a problem with the entertainment video not working properly on my side of the plane. Food was more of a snack, which consisted of biscuits or pretzels and a drink."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "Nice flight"
Cons: "Flight cancelled. Airline screwed me ovet"
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Pros: "Economy passengers treated well"
Cons: "Your survey app"
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "planes were on time, good flight"
Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"
Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."
Cons: "Seats terribly cramped — a 6 ft. man will have black & blue knees after a 4 hr. flight!"
Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Cons: "Boarding chaos at Miami airport."
Pros: "Very little legroom for a 5 hour flight."
Pros: "The crew was very accommodating. We were delayed at the gate one hour and the captain allowed us to deboard which was nice."
Cons: "The food was not great- a very plain pasta for dinner and a muffin top and yogurt for breakfast. I thinking was an older plane because there were no individual screens and no place to plug in devices. They played Pirates of the Caribbean on small overhead monitors."
Cons: "My flight was changed to a different airline owned by Alaska. The new airline did not have my reservation information. If was a bit of a headache when checking in."
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "Super old planes, no had a tv."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."
Cons: "Entertainment is rather limited."
Pros: "American did a good job. DFW concourse was ice cold and the speaker system was terrible could not understand a word she said. Very obvious DFW is outdated and tired airport."
Pros: "Crew friendly and efficient."
Cons: "Flatbed width tight"
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Pros: "Great food and headphones"
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "Flight took off on time and landed early. No issues in boarding, seating or service. Clean, safe plane with attentive crew. Works for me."
Cons: "The front desk did not allow me to board the plane. I am supposed to attend the memorial service of my Mom who passed away two days before."
Pros: "On time"
Cons: "Upgrade seating"
Pros: "Smooth flight. But cramped"
Cons: "Why do you allow people to carry on 3 suitcases and don't leave room for others' 1 carryon. Each seat should have room overhead for each passengers carryon, but they always seem to be full because of people taking on 2-3 carrying"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Pros: "On time & well organized"
Cons: "All good. Average service, or lack thereof, for American carrier"
Cons: "Cleanliness of airplane. Vents and tray tables were very dirty"
Pros: "Flight was fine"
Cons: "Horrible service at Newark. Delta and Airport staff directed me to A terminal with my luggage. Waited in line for 1 hr only to be asked to go back and send my checked luggage then go back in the same line for another 20 minutes. Utter disregard to customers. Very rude staff."
Pros: "Flight was canceled."
Pros: "Food has gotten much better than maybe 10 years ago? Decent quantity and taste. Food is heated."
Cons: "Boarding took longer than usual but they did announce that the gate we were assigned was not setup for that plane."
Pros: "I really like the entertainment onboard with the United app."
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "Crew was friendly"
Cons: "Seat spaces were so small I thought I was flying spirit. And you have to pay for WiFi"
Pros: "The crew members are nice and professional."
Cons: "The aircraft is out dated and less comfortable than an old bus. It’s time that ALL airplanes will feel as comfortable as a movie theater. And have screens and wifi .. and be comfortable to even take a knapp"
Cons: "flight delayed by 3 hours. no reason given- effected subsequent schedule..."
Cons: "A very old B757. late departure. No explanation."
Pros: "the seating was very spaious"
Pros: "Lots of leg room!"
Cons: "No complaints"
Pros: "Colorado Springs is one of my favorite airports. It is well run and maintned, friendly and efficient"
Cons: "The seat in the exit row was uncomfortable"
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "No surprises"
Cons: "For transatlantic flight, the quality and quantity of food could have been a bit more generous."
Cons: "No food or entertainment"
Pros: "Directv on board"
Cons: "No food. Delayed. Bad crew"
Cons: "Late departure not good with wheelchair disability services"
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "No entertainment due to short flight"
Pros: "Everything went good. Crew was professional, flight was on time"
Cons: "Pilot missed the landing. Staff uncourteous."
Cons: "AC was extremely cold"
Pros: "Plane was on time"
Pros: "Very professional crew"
Pros: "not much. only bless the gate agents for being able to rebook the plethora of travelers like me who get stranded."
Cons: "United Airlines constantly overbooks so you either don't get on, or you make the connecting flight. On my recent trip, I had to be rebooked on both flights to my destination, and both flights home. They really suck."
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "Everything went fine no problems and it was XMAS eve"
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Pros: "Everything was great. Thanks for asking."
Cons: "I DON'T have nothing to complied. Everything was very good but thank you for asking."
Pros: "On time"
Cons: "It nwas a very good trip excelent Paula Montero"
Pros: "Ticket agent got us on a Delta flight."
Cons: "Flight was cancelled."
Pros: "No delay! Earlier then expected."
Cons: "Not to comfy."
Cons: "No good snacks to even pay for didn't have time to stop and eat in the airport"
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Pros: "Flights were on time, no delays."
Cons: "Three hour Houston delay; I accepted a change in scheduled flights with less delays and $300 compensation, but the offer was withdrawn without explanation. And had to switch seats in the first leg to redistribute weight."
Pros: "The crew was awesome for both of our flights! Very pleased with United!"
Pros: "Crew rude"
Cons: "Bad service"
Pros: "Wasn’t able to board due to the extensive long lines at TSA. SJU needs to improve their staffing to make the process a lot quicker. Missed the flight and wasn’t able to be accommodated"
Cons: "Add more staffing for TSA in SJU to speed up the process"
Cons: "Your policy for missing a flight!"
Pros: "Crew was pretty helpful and courteous."
Cons: "A problem with the plane was found after we'd boarded and the bags had been loaded onto it. We had to get off, change terminal and gate and then board the new plane, which was quite cumbersome. Still better than to have a problem after take-off."
Pros: "The crew were the highlight of the trip."
Cons: "Spirit Airlines required a return-flight from Colombia prior to allowing me to board, even though I will not be returning for many months (or perhaps even years). I purchased a return flight just so I could board the plane and not lose my flight. Upon arrival to Colombia, (review reached word-limit)"
Pros: "Flight was ontime"
Cons: "Inflight enterteaintment"
Pros: "The flight was good"
Cons: "The checkin process was a mess, no body knew where to go. The machines were failing. Lines crossed each other. Just a mess"
Cons: "Какая то сволоц пердел(а) весь полет"
Pros: "The personnel were polite and helpful. Plane was clean, basic but OKo."
Cons: "Baggage charges: $280 for 2 checked and one carry-on round trip."
Pros: "Boarded flight quickly, flight left on time, flight was comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."
Pros: "Great crew"
Cons: "No legg room"
Pros: "Seats were comfortable and it was nice to have trays"
Cons: "The blonde woman doing all the announcements was rude"
Pros: "The flight was two hours delayed."
Pros: "Was on time and trip was smooth."
Cons: "For some reason my TSA pre-check didn't show on the boarding pass"
Cons: "Limited flight availability."
Cons: "The seats are tooo tight"
Cons: "Spirit changed our direct flight to a four hour layover in Houston that would have arrived 10 hours later than expected. They decided to tell us this fact the day of our flight!"
Pros: "The crew was friendly, nice and also funny. Loved that they did trivia during the flight."
Cons: "That they charged me an extra $100"
Pros: "It was cancelled"
Cons: "It was cancelled"
Pros: "The flight was on time, direct, and went well. The crew great."
Cons: "You had to pay for baggage, they DON'T except cash, and spacing is way too cramped."
Pros: "Flight crew was very helpful, kept schedules for connecting flight,"
Pros: "Almost 30 minutes early and on time departure"
Cons: "It was cold.. glad I had a jacket!!"
Pros: "Counter agent was not helpful not customer service oriented, on the contrary it seems that she hated being there"
Cons: "Ask for suggestion on how they manage thecarry on and she gave no assistance"
Cons: "Very delayed"
Pros: "When I checked in I was given zone 1 priority and was able to board first before any one with screaming children"
Cons: "Charged for a carry on bag, charges for food and drink, charges for everything"
Pros: "Relatively clean aircraft, spacious and comfortable seating."
Cons: "Bag fees are outrageous. So much for getting a "deal" on this flight and the one back - we're spending an extra $200+ for CARRYONS. Our flight was delayed. Our flight couldn't come into the terminal. Waiting on the tarmac took longer than the flight. No thanks."
Pros: "Crew was nice"
Cons: "Tiny tiny seats. Flight delayed."
Pros: "Not much"
Cons: "Were unable to get boarding pass at check-in desk unless an extra fee was paid; instead was required to get boarding pass at kiosk. Doors to plane were closed 30 minutes prior to scheduled flight time (the flight was delayed through no fault of Spirit; not blaming them for the additional wait at the flight gate). Distance between seats is smaller than on other airlines; quite uncomfortable. Baggage fee was excessive; We checked our baggage even though it was carry-on size because it cost even more to bring a carry-on. No frills is an understatement.....even beverage service was not included in cost. Spirit is no bargain even though it looks like they are the cheapest when you book the flight. I made the mistake of forgetting how miserable Spirit flights are, lured by the "cheap" fare. Will not forget and accidentally use them again!"
Cons: "A passenger who had a Trump pin on told the agent he didn't want to sit by any Women's March participants. He was told to board last to select the empty seat he wanted. I made a comment to him that I found his attitude divisive. Upon boarding, he asked for the head flight attendant and reported that he was being harassed. She came to my seat and threatened to make me get off--the person next to me spoke up and said that he had made ugly remarks to her when she asked him to please stop speaking so loudly on his cell phone out in the gate area and threatened to have her arrested. I felt that the crew allowed him to discriminate--would this have happened if we had been people of color he didn't want to sit by? Had he been assigned the seat next to me, I wouldn't have said anything to him--that's not the American way at least for me."
Pros: "I read lots of not so good reviews about Spirit Airlines on line but we didn't have any problems with ticketing, boarding, luggage or seating. I would fly with Spirit again."
Cons: "Not much leg room in the middle zones of the plane."
Pros: "Muy malo"
Pros: "Made up for lost time."
Cons: "Spirit is the worst airline that exist. Poor costumer service and really bad explanations on why problems occur. I'll never fly spirit again"
Cons: "My checked bag arrived with a hole in the side 40 hours after my direct flight. All they offered was $75 in vouchers for spirit (checking my bag cost $90). Nightmare getting customer service on phone. After an hour of talking to them on the phone, they offered no solution or help. Miserable experience."
Pros: "THEY DON'T GIVE WATER? THAT SEEMS MEDICALLY UNSAFE ON A 3 HOUR FLIGHT. THEY CHARGE FOR CARRY ONS? HONESTLY IVE FLOWN HUNDREDS OF TIMES IN MY LIFE AND NEVER BEEN SO PISSED OFF WITH AN AIRLINE. I AM ALSO UPSET THAT KAYAK EVEN CONTRACTS WITH THIS AIRLINE. WHAT A SHAM. I PAID 55 DOLLARS TO BRING A CARRY ON ONTO MY FLIGHT. NEVER AGAIN. I WILL PROBABLY AVOID USING KAYAK AS A RESULT OF THE FACT THAT YOU ALLOW YOUR CUSTOMERS TO EVEN COME IN CONTACT WITH THIS RIDICULOUS EXCUSE FOR AN AIRLINE. PLEASE FEEL FREE TO CONTACT ME (SORRY FOR ALL CAPS, I REALLY HOPE YOU DO SEE THIS AND THINK ABOUT IT)"
Pros: "Staff was super friendly and helpful!"
Pros: "I liked the VFW lounge and the free amenities for us veterans"
Cons: "Everything els, horrible everything..will never fly Spirit again"
Cons: "customer service"
Cons: "I went all the way though security to find out that (unlike Any other airlines) that i needed to physically print my tickets out so I needed to get out of line and go all the way to the kiosk (the farthest kiosk from security) to get my physical ticket then back through security. But while I was at the kiosk to get my physical ticket printed out the the worker was texting on her phone instead of helping the people out that are in line. I get through security and to my gate and I am getting on the plane for them to tell me I need to pay an extra $50 per person for carry on bags and they were very rude and not willing to help out at all. I told the girls at the gate that they were very rude and that I would be writing a review to their bosses and they told me that it doesn't matter and that they aren't going to do anything different for me."
Pros: "The price is great!"
Cons: "The seats/space too small. I would prefer to see a check in process where I didn't have to print any paper. It would be more efficient."
Pros: "The crew was fun. Nice to see a crew with a sense of humor."
Cons: "The plane was late. They blamed it on weather in Las Vegas but there was no problem with Las Vegas. The plane was late getting to Portland. Also I am offended by having to pay over $50 dollars to take one bag on the plane each way. I won't fly with spirit again because it's just a dishonest thing to do!"
Pros: "Flight was great and on time!"
Cons: "Baggage check was too long. There was not enough agents to manage the process and long line."
Cons: "My flight on Spirit Airlines from Houston to New Orleans was first delayed for an hour and a half, then they boarded everyone on the plane, where we waited for a while. Then they announced it was "cancelled," whatever that means. They gave us no information as to why, and sent us to the ticketing counter where I waited for an hour in line, only to find out that Spirit Airlines would only refund my ticket cost or I could wait a full 24 hours til their next flight departed. I got stuck overnight in Houston airport, which felt unsafe and miserable. I slept for maybe an hour all night. I had to pay $330 and book a flight on a different airline. Spirit Airlines is the worst, and I'll never use them again."
Pros: "Everything went smoothly and people were friendly."
Cons: "Small seats, no complimentary beverage service."
Pros: "It was cheap. On time."
Cons: "They broke my luggage. Made me pay for my backpack which wasnt a suitcase and dont even offer a bevrage complimentary. There was no kind of entertainment to rate. Nor food to rate."
Pros: "Website was simple but online Che k in was cumbersome. Flight crew was friendly. Flight was on time and without issue."
Cons: "First time flying Spirit. Hidden costs were a surprise and kind of ridiculous. After adding back minimal normal travel needs the tickets were not any cheaper. Seats were way too small and no legroom. Will think twice before flying again."
Pros: "the price"
Cons: "no complaints"
Pros: "The price,"
Cons: "I missed my flight and the rep at the ticket desk did not help me board when he could of led me to board."
Pros: "For the money it was okay"
Cons: "That I felt stressed to have the perfect bag for boarding, to not bother anyone...that all their rules were different regarding size of a personal bag...the weight of a bag that was checked..and that if for some reason I had to check a bag at the airport it was twice as much and the fact they want to charge you for checking in at the airport... seems cheap at first...READ all the small print...they also found comedy in telling us if we liked luxury and good customer service we were flying the wrong airline!"
Airlines flying from Kentucky to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to South America
Masks required on board, masks provided on flights from Kentucky to South America
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to South America
Testing for antibodies, testing for symptoms for flights from Kentucky to South America
Waiving of change fees. Search flexible flights from Kentucky to South America