Cons: "Wouldn’t change a thing! I don’t always fly! But when I do!! I fly delta!!"
Cons: "For options none. No drink carts at all. Had coffee once after I asked. Poor quality entertainment. Just a huge waste of money."
Pros: "Christina brown was amazing at gate"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Cons: "The main economy seats were far too narrow."
Pros: "The crew was great and the free entertainment was great"
Cons: "Bring back pillows and blankets especially on red eyes out of Anchorage"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Cons: "1.5 hour delay...no reason given!"
Pros: "Love the fact that the head rests move to support your head better."
Cons: "No meal option and my video screen volume did not work"
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Pros: "Not comfortable a little but scary on the flight to Detroit. Way better coming back to Denver"
Cons: "Better screens for in-flight movies. More legroom or upgrade options."
Cons: "Boarding at JFK.Always messy"
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Cons: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."
Pros: "Free drinks and snacks - great entertainment system (please read this Frontier)!"
Cons: "Boarding process was agonizingly slow and ineffective"
Cons: "No upgrade"
Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Pros: "In a pinch they were able t"
Pros: "Great in every way"
Pros: "Excellent piloting and cabin crew."
Cons: "Check in lines were crazy long"
Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."
Pros: "really helpful and friendly service and nice seats."
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"
Cons: "Excellent service excellent pilot"
Pros: "Overall, the flight was very smooth and I thought the crew did a great job."
Cons: "I know this is a federal regulation, but I have to mention it as it is part of the boarding process. For the life of me, I can't understand why it is necessary to go through security again after re-entering the country. Understandable that I have to go through customs, but going through security again is ridiculous."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Cons: "long wait and delayed flight"
Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"
Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Pros: "Very professional and caring."
Didn’t get to go as David is in the hospital. Unexpected emergency but not covid. Couldn’t get refund because we were on reduced fare without insurance. He is still hospitalized.
Pros: "Everything was well executed; friendly staff, clean plane, good entertainment options"
Cons: "My seat was hard and worn out."
Pros: "I liked the crew and the fact that I could reserve a seat. I also like that they use terminal A in the DEN airport and terminal 2 at MSP."
Cons: "The legroom was none existent, my seat was hard as rock, and it did not recline. Also, aisle seats have smaller under seat space than the other seats."
Pros: "No food nor entertainment, thus low ratings in those areas. You could buy snacks but I brought a granola bar to go with complimentary coffee, which was good. Hated paying extra for checked bag and seat reservations. Added $58 to fare but it was cheap."
Cons: "On time."
Pros: "The plane was actually a bit early in leaving which was nice."
Cons: "Could see baggage handlers throwing items on the conveyer belt. Always an issue to me. Like most flights these days, the seats were cramped but not as bad as others."
Pros: "Mediocrity is really the aim of an airline this tier, correct?"
Cons: "The hour delay, on top of an already 3-hour layover, in a terminal that wasn't even connected to the rest of the airport. The least you could do in a situation like this offer complimentary snacks to make up for it."
Pros: "Lots of room and I had an exit row. The staff was friendly."
Pros: "Everything ran smoothly"
Pros: "Every thing"
Cons: "Don’t know yet"
Pros: "Convenience of a non stop from Denver to Mazatlan"
Cons: "Flight Attendant skipped our row when offering drinks. No wifi, no entertainment, no snacks. Paid $25 to check one small bag."
Pros: "leg space OK"
Cons: "we were moved to a different gate for boarding. Then the flight ahead of ours had mechanical problems and we were informed of a 1 hour delay. Then we were moved back to our original gate. There were some elderly folks who were quite confused and other passengers had to help them understand the changes."
Pros: "Friendliness, clean aircrafts, leather seats, larger seats, tray tables, on time, willingness of ticketing agents to move your seat"
Cons: "No snacks (free), must pay for a seat"
Cons: "Was flying to Regan was diverted to Dulles no transportation compensation."
Pros: "As to be expected, the cabin was crowded. The flight attendants were great and the service superb."
Cons: "There was a three hour delay, perhaps due to weather. The late plane arrived, as expected, at 1 pm, with a departure time of 1:40 pm. Including a needed ten minute de-icing procedure, we actually took-off at 2:30 pm. I never found out what caused the three hour delay."
Pros: "friendly fast and efficient!"
Cons: "Sitting in the back of the plane!"
Pros: "Friendly attendants and an on time departure. Flying terminal 2 in Minneapolis is easy and much less crowded."
Cons: "Flight was an hour late. Unprofessional staff."
Cons: "They wouldn't let me on the plane. See about"
Pros: "Direct flight at a great price."
Pros: "Always a pleasure to fly Sun Country"
Cons: "I was one of the last ones to check in on a flight I had already purchased a ticket for in economy seats but had to pay $15 extra at check in for an economy seat. Paying extra should be if I want to upgrade a seat and not for a seat in an area that I already paid for. This was definitely not an upgraded seat. I will avoid flying Sun Country in the future."
Pros: "2nd leg of flight... Again, Everything was great, no complaints. The roomy, leather seats made the 21/2 hr flight easy. The crew was very respectful and professional. The way flying is suppose to be. Thank you. John"
Cons: "No complaints."
Pros: "I always have a good experience on Sun Country."
Cons: "small seats and when we go into the air there were plenty of seats to spread out. The crew should have announced that it would okay to disberse."
Pros: "Great service amd friendly"
Pros: "Flight went on time, the price was great, Appreciated the complimentary beverage, The crew was nice"
Pros: "Quick smooth flight with professional service, would recommend."
Cons: "It was impossible to find a dog carrier that was up to your standards. I ended up settling for something last minute. It would be nice if pet standards were more clearly identifiable."
Pros: "courteous staff"
Cons: "Delayed due to weather. Not much to do there."
Pros: "Great price Easy reservation to make Well organized at the gate and with boarding On time"
Cons: "I did not find that I had any input as to seat selection"
Pros: "Flight was better then expected."
Pros: "Friendly staff. Helpful. Accommodating."
Pros: "Service Boarding Efficiency"
Cons: "Food was not good If you get a layover its going to be a long one in a small airport, I would recommend nonstop with this airline if you can afford it. Its like a small Southwest."
Pros: "The smooth boarding and friendly flight attendants"
Pros: "would absolutely fly Sun Country again! Clean plane. on time. last minute flight was an awesome price!!"
Pros: "That they were able to put me on the next flight back home, although I was on standby, and I eventually got back home."
Cons: "That the system did not let me check in via online (I tried to do so days before, and even the day before), and I showed up the counter 2 minutes after they had closed the check in, so I missed my flight and I watched the plane leave when I had ample time to get there. This not only happened to me, but it happened to several passengers. The staff was not helpful and was really cold towards all of us."
Pros: "Easy check-in at ticketing."
Pros: "Thank you, SunCountry. This was our first time on your airline and I could not have been more impressed. The process was smooth, simple and extremely timely. Also appreciate the allowance of a carry on at no extra cost. The staff was pleasant and kind. We really enjoyed our experience."
Cons: "Didn't get to Denver via Sun Country, please see previous."
Cons: "Because we booked through a third party , kayak, we could not pre-check in online"
Cons: "We never got off the ground because of mechanical problem. I was sent back to the terminal where I waited in line for 2.5 hours. Finally SC put me on a different airline on a flight that left 12 hours later. No compensation for food or other costs incurred as a result of this problem. I understand that things don't always go right but it is important to provide good customer service on those occasions. SC failed me."
Cons: "1. no precheck 2. no wifi"
Pros: "The aircraft was convenient"
Cons: "The flight was delayed for an hour and then the bagging claim took too much time so I missed my bus."
Pros: "Everything about the experience was good. The airplane was comfortable and clean."
Pros: "As a tall person I was very pleased that there was enough leg room for my legs to be comfortable. Not only that but the flight left even before it was suppose to, which is also very nice."
Cons: "The food wasn't free, but that was expected."
The gate agent (when I got off my flight from Lexington to Charlotte) had dismissed the person who was supposed to wheelchair me to the next gate I waited 10 minutes for her to call for another wheelchair assistant After 25 minutes of saving I ask her to call again as no one had shown up She was too busy talking to a friend and then left and went up to check on the next flight while I sat there I personally flag down three people asking for assistance Finally one of them told me that a person with a clipboard type device would be the one to help me I explained I had had nothing to eat in Lexington my way there because the restaurant closed due to some kind of flooding or other plumbing problem before my order could be brought to me I saw a person with a clip for type of device is actually help me get to the restaurant where I waited in line to get a table This person stayed with me as long as she could before she was called to assist another customer I was able to get something to eat then had to walk to my fly and barely made it onto the flight I have never been treated so poorly as I was in this situation I have a new knee and was in a lot of pain and was hungry I would like someone from American to contact me and indicate what Itgey will do id to compensate me for my time, trouble, and inconvenience as well as pain in his poor treatment of a customer
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Really enjoy flying first class."
Pros: "Crew was nice"
Cons: "Could not connect to wifi."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Everything was great"
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Crew was tight, friendly, flight comfortable & painless."
Cons: "Not allowed unleashed dogs to take my seat or be in my flight"
Cons: "Sat waiting for gate for 30 min"
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Cons: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Cons: "Bag check fee is steep for students."
Pros: "Jesus, the flight was phenomenal! He lightened up the atmosphere with his wit and grace."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Cons: "Ran out of food that I like"
Pros: "Love FLIGHT WITH AMERICAN AIRLINES."
Cons: "I hate Americans boarding process"
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Not using kayak."
Cons: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "Great service in first class"
Pros: "They got us there quickly."
Pros: "Ahead of schedule"
Pros: "Seats were too tight and too close together."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Pros: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Cons: "Nothing. Excellent travel experience."
Pros: "planes were on time, good flight"
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "the new seats are awful"
Pros: "Crew was really understanding of the frustration and were helpful. Plane was clean and newer."
Cons: "Delayed due to weather... it happens. Just frustrating being delayed on the last flight of the day."
Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"
Pros: "Missed the flight. Money was not refunded."
Pros: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Cons: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Pros: "The crew were as nice and accommodating as they could be considering the situation."
Cons: "Three planes with "maintenance" issues and not able to fly? Including flights that weren't ours. Boarding, re-boarding, leaving four hours late and waiting an hour for bags in Denver."
Cons: "Uncomfortable seats Crying child"
Cons: "The flight was 3 hrs late, of which 1.5 before boarding, and almost 1.5 stuck in the plane."
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Very friendly staff"
Pros: "The flight was on time and smooth."
Cons: "Too many people with carry on luggage."
Pros: "Wonderful flight.... great crew!"
Pros: "A quick flight between the two cities."
Cons: "After we all boarded the plane, there was an issue to be resolved. This meant we were stuck on the plane, mostly in our seats, for an hour before we took off. This meant there were numerous people on our flight who either missed or had to run to their next flights."
Pros: "The crew was wonderful"
Cons: "My flight was severely delayed."
Pros: "I liked the ticket price."
Cons: "The seat was very narrow with absolutely minimal leg space, and a carry-on bag was not included in the fare."
Pros: "The crew was so polite and helpful."
Cons: "Nothing could be improved for this short flight!"
Cons: "Delta Global Services is the contract company for UA and Delta in MISSOULA. After a great flight to MSO from Denver, we have been sitting in the plane while DGS tried to figure out how to get us off the plane. No management is here to make decisions. Horrible company that is managing United’s flight"
Pros: "The captain was wonderful"
Cons: "The crew were jerks"
Pros: "These people have no idea who or what United Airlines is. They work for Delta, and make sure they tell everyone about it."
Cons: "See above. The flight itself was fantastic. Larger planes are the best! Thank you!"
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Cons: "Delayed flights leading to incredibly tight connection times, staff inconsistent with messaging re the source of the delay, zero compassion for customers, offering $700-$1,400 to get off the plane when you charge $200 to change a flight 2 weeks in advance is especially galling! Will not fly with United again whenever there is a viable alternative to my destination."
Cons: "Our flight was delayed out of Mpls 2 hours so we had to rebook everything since we would miss our connection in Denver to Honolulu. The process of rebooking was terrible -- took almost 2 hours standing in line and the booking agent wasn't knowledgable Had to make an additional stop in LAX and arrived in Honolulu 5 hours later than we were supposed to. VERY disappointing experience all around!"
Pros: "I liked the flight was a fast one from San Antonio to Denver and that it wasn’t too crowded."
Cons: "I didn’t like all the excessive noise from the plane and kids."
Pros: "Flight was on-time; no delays; great crew! I also liked the fact there was a person at the gate to let us know where our connecting flight gate was - that was really helpful!"
Cons: "In flight entertainment (archived TV/Movies) not provided (other than through personal electronics); but that didn't bother me - flight between Santa Barbara and Denver isn't that long."
Pros: "The flight got us back home alive."
Cons: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."
Pros: "Crews were great, customer service was great! Rescheduled several times due to weather."
Cons: "Sitting on the ground at the wrong airport for fuel to wait out the fog in Denver."
Pros: "At least UA rebooked me next day no charge."
Cons: "Had to cancel trip until next day due to initial flight so delayed I would have missed connection in Denver. Since UA claimed was weather related, I woulda been responsible for hotel."
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Cons: "An hour late which made me have to run to the next gate which is not pleasant for a 70 year old with a bum knee."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Cons: "My family was made to suffer due to United's inability to get all passengers off the plane in a timely manner. We all suffered for 25 minutes in a hot plane. We got nauseous from the heat . We ad to sleep on the floor of the airport in CO because we could not get a flight for that night. We missed an important Military graduation that is once in a Lifetime Experience. Your lack of customer service is appalling and I hope That I never have to experience that again."
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Pros: "Crew were friendly and helpful"
Cons: "Seats are tight, food is a few pretzels."
Pros: "Nothing. Horrible experience all around. Didn't get home till midnight"
Cons: "Kayak sent me a push notification saying flight was delayed. Arrived at airport, it was scheduled for on time. Airline wouldn't let me or my bag on the flight meaning I had to wait in the airport for 4 hours until the next flight out."
Pros: "On time. Comfortable"
Cons: "Bumpy ride"
Cons: "Seats are too close."
Pros: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Cons: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Pros: "The crew were pretty quick and responsive and the seats were pretty good."
Cons: "The dinner was alright but the breakfast was awful. The breakfast was the worst I ever had on a flight and the only thing I found edible were the little cookies that came with it. I had the omelette meal and it made me sick taking even one bite of it and the smell was pretty bad too."
Cons: "I think United is all about themselves and not the customer that group boarding is the worse and I travel first class and there was no food on the plane they had the nerve to announce it did not get a meal I do not think that is fair for $159 the company that I work for is about fifty of us and I will not be recommending any of them to you guys your special seats is only about who wants to pay for it like I said only about yourself United"
Pros: "it was a direct flight"
Pros: "Flight back was delayed 10 hours and my daughter was stuck at airport and had very little sleep . Upset about this experience and won't fly united ever again"
Pros: "Nice, big plane"
Cons: "The entertainment went out."
Pros: "The pilots"
Cons: "It's united."
Pros: "Movies were great. Crew was helpful but seemed flustered."
Cons: "Food was terrible for a ten hour flight; I think we all had upset stomachs from it. Passenger next to me was huge and definitely had mansplain going, not cool."
Pros: "Nice plane very smooth flight"
Cons: "Plane was late and missed connection to Wichita"
Pros: "Crew and staff were great!"
Cons: "Flight was delayed over 3 hours so we had to move to next day."
Cons: "I was charged $7 for the TV and it should have been $5 as my flight was less than 2 hours and the TV kept going out."
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "I was very nervous, but the flight attendant made me feel at ease."
Pros: "The crew was nice and boarding went smoothly. I'm glad that they now offer complementary small snacks."
Cons: "I can never get the entertainment to work on my personal device and the seating is always tight in economy class."
Pros: "We were upgraded to first class on our connecting flight and my husband and i sat together. That made up for the first flight, because our seating separated us three, which I didn't like."
Cons: "Delayed flight to Denver and our seats were not together."
Pros: "Good flight attendants."
Pros: "My connecting flight was way late, but the plane was held for me and a few others in Denver. Because it was the last flight of the evening I don't know what I would have done if left at the airport indefinitely. I am grateful the plane was held. And regret any inconvenience this may have caused others."
Pros: "I liked that 1 out of our four flights had more room & personal tvs."
Cons: "I did not like the fact that out of our four flights three were not too comfortable... & no tvs on three out of four"
Pros: "WiFi was awesome"
Cons: "Wish the TV preview was continuous & pay for movies but watch regular TV work no charge"
Pros: "Got to check 2 carry on pieces for free because too many people had carry on bags. We had paid to check one bag and would have to pick it up anyway, so checking extra pieces was not a problem and actually was very much appreciated."
Cons: "15 minutes late in taking off because an airline associate failed to close out a screen on the computer. It took too long to figure out the problem."
Cons: "There was no air circulating on the plane the entire flight. The plane was over 90 degrees when we got on. Everyone on the flight asked for the air to be on and we were told it was. No air was coming out of the vents. Horrible flight."
Pros: "The staff was nice"
Cons: "There isn't anything I would say that I didn't like. I just would have to say it was overall a good experience"
Pros: "Crew was friendly"
Cons: "A lot of turbulence for the 1st hour of flight"
Cons: "Horrible airline. But I knew that. Didn’t have much choice on short notice. I avoid this airline as much as humanly possible."
Cons: "I have been taking this flight every week for the past month. Have taken off late and have spent a median of 20 to 30 min stuck, at a full stop, on the runway before deplaning EVERY SINGLE TIME. Unbelievable."
Cons: "will never use this airline again."
Pros: "The low initial ticket price"
Cons: "Having to pay for a seat and baggage after buying a ticket. I got an earlier standby Delta flight on Friday so I skipped the first Spirit flight (which ended up being delayed anyway). On my flight back to Denver today, I found out in the terminal that my entire trip was cancelled because I missed my original outgoing flight. I was never notified of this cancellation through email or phone call. I was then asked to pay another $200 for a one way ticket back to Denver. Luckily I was able to fly standby on Delta again instead. Never flying Spirit again. Terrible customer service as well."
Cons: "Spirit airlines cancelled my flight the day of travel."
Pros: "Nothing. I was treated so poorly I walked away from their customer service and bought a ticket on another airline."
Cons: "I was 5 minutes late over their 45 minute required check in window. So they cancelled my ticket. For $100 they offered to reschedule me. And for another $50 they would check my bag. On a different airline I paid another $100 and got a complete round trip ticket, about 10 minutes later."
Cons: "I arrived at the terminal three hours early, connecting from a non-Spirit flight from Central America. Spirit employees wouldn't check me in, saying they were too busy and I need to wait, but no worry, there's plenty of time. Asked again later and was told to check in online. Checked in online and was told (after the many upsell screens) that I couldn't print a boarding pass and needed to go to a Spirit counter. Went back to the Spirit gate and they said I hadn't checked in so they gave away my seat, and they didn't have another flight until tomorrow. Did I want it? Nope. Bought tickets on a real airline. Will never, ever travel with Spirit again."
Pros: "Nothing except the price"
Cons: "Delayed boarding"
Pros: "The boarding process was good. T The staff friendly, but should smile!!"
Cons: "The seats were uncomfortable."
Pros: "Nothing. I missed it because of the delay in the first flight and ended up on American airlines"
Cons: "Everything. Spirit sucks."
Cons: "This airline company was totally misleading about everything. My luggage was okay on one flight but return flight was not okay, had to pay for luggage both ways. Was told to check in on line and the website wouldn't let you plus then had to stand in line for 45 min to check in only 2 clerks working with 109 plus people in line. I will not fly spirit again. The seats where so small and uncomfortable."
Cons: "3 dollars for a Coke"
Pros: "Staff and crew were all professional and helpful"
Cons: "Delayed departure No wifi on board"
Cons: "I spent money on the cab to the airport only to be turned away because spirit canceled the flight. They told me my money would be returned but I have not seen anything yet."
Pros: "Crew was friendly and knowledgeable"
Cons: "Felt like after paying all the fees we could have just flown a regular airline"
Pros: "I liked the stewardess coming back to denver she was nice and beautiful"
Cons: "Seats are uncomfortable"
Cons: "it was awful - I can't believe how narrow the rows are. I'm 5'5" and my knees touched the seat in front of me. A third of my personal item (a backpack) stuck out from below the seat in front of me. I've never been more uncomfortable on a plane. But it was cheap, so...worth it?"
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Nothing to brag about."
Cons: "Lack of space, over charged for baggage, delays on both ends of the trip."
Cons: "Delayed twice, seats do not recline, no snacks included, they charge for carry ons. They are the worst airline. Period."
Cons: "1st time using spirit got to counter check in 43 minutes till.. flight was closed. I wasn't aware of the policy"
Pros: "It's a plane. It was a short flight- all was fine. It was cheap, and I didn't need any baggage, so Spirit is the best airline for that. You can't beat the price. Booked the night before- about 16 hours before the flight."
Cons: "Everything with spirit is terrible. The trick prices (you think it's cheap??? Not if you want a seat, a bag, a drink, to breathe!!), the terrifying folding chair seats, the horrible leg room, the worst service. Now I remember why I NEVER should EVER fly spirit."
Pros: "Clean airline. Nice staff."
Cons: "Very little leg room."
Cons: "Misleading information about charges for carry-on. I understood extra charges would apply to luggage checked in, not suitcases carried onboard. Leg room is too small for tall people. I am 6'1" and my knee's were pressed against the seat in front of me the whole trip, not comfortable at all."
Pros: "The plane and flight were fine. Costs for beverages and snacks , well, nobody( or vary few) bought them so that should tell you something."
Cons: "What I didn't like is that the small APPROVED SIZE carry on cost as much as my ticket to fly round trip., $55 each way. Really,........you need to raise your fairs and stop gouging the customers for every other thing. I had to pay extra just to sit in an isle seat when most of the planes seats were still up for grabs. Sorry but Spirit Airlines will be only researched for services by me if it is an emergency. I am aware that the airline needs to make money or it will not stay in business however I think the cost to ck a bag, if it was reasonable, would speed up things so everyone wouldn't try dragging everything they have onto the airplane to stow in the overhead with everyone else waiting on them. I am familiar with your problems as I used to fly schedule 135 , in Calif from La to SFO."
Pros: "Met some pretty cool people in the seats next to us. Bathrooms were clean, easy to use, and easy to access. They had a bathroom light viable to all passengers to see whether or not they were occupied for all 3 bathrooms, which I really appreciated."
Cons: "My only complaint was that during our layover in Chicago we couldn't get off of the plane to get food. Eventually we just bought food on the flight because our trip in total was about 6 hours of flying. I wish there was more food options. Oh, and the crying baby behind us wasn't the best either, but we drowned it out with conversation."
Pros: "Since we couldn't get passes in advance the clerk gave us leg room seats"
Cons: "The online program was horrible. Couldn't print boarding passes in advance"
Pros: "I arrive safe"
Cons: "I spend more with my luggage than fare it was not disclose Not even water or snack"
Pros: "I liked the crew"
Cons: "I did not like that my flight kept getting delayed and they provided late notifications"
Pros: "The check in process, boarding process and the flight were smooth."
Cons: "The boarding pass that we downloaded on our phone weren't valid. After waiting 20min for security clearance, we had to go back and get the boarding pass from the kiosk. Spirit should have mentioned ahead of time that mobile boarding passes don't work."
Pros: "Fast loading unloading"
Cons: "Very tight"
Cons: "Seems like a cheap ticket until you factor in all the extra charges. Carry on bag $50, water and a snack $10. I'm surprised the bathroom was still free of charge. The captain couldn't get one of the engines started but taxied out to the runway anyway. When it still wouldn't start we turned around and went back to the gate to wait for a mechanic. They were able to get it started and we were able to fly."
Pros: "I had flight delay for 6 hrs, missed my business meeting Las Vegas ! Very rude people at Spirit counter, never will consider Spirit as my 1 suggestion! All this and I paid 1st class accommodation, I really think I should be compensated! 7194600011 thnx! Reg!"
Pros: "Flight crew was perfect!!!"
Cons: "Better seats"
Cons: "Attendants were not pleasant, seats not comfortable, no options for good food, no movies"
Pros: "Absolutely nothing"
Cons: "They nickel and dime you to death. Just horrible. The ghetto of airlines"
Pros: "Worst flight i have ever been on"
Cons: "i will never book with them again"
Cons: "they charge you for everything. They say they are making you a deal by giving you a cheap flight. but charge you for carry on and personal items. and charge you $4for a tiny water.They are a bunch of A-hole. And I will never use spirit again"
Cons: "the flight attendant was extremely annoying, being loud and almost putting on a show, it was the worst. he kept getting on the intercom and saying dumb comments. what topped off this annoyance was that they didn't even offer the passengers water, you had to buy it. i was seriously parched by the end of the flight, so bad."
Pros: "Price. Personably flight crew."
Cons: "The seats were very uncomfortable. I think my personal maximum time for a flight with those seats is 2 hours or less. 4 hours nonstop was too much for me."
Pros: "The price of the flight is hard to beat. I can live without the seats reclining and a free soda."
Cons: "Pay attention when buying your ticket. There are extra fees like paying for the seat you want or for checked bags."
Pros: "the flight crew"
Cons: "how late we were to board, almost 3 hour wait to fly to vegas, seats were uncomfortable."
Pros: "Effecient boarding. No overly comedic routines from staff to include pilots. On time."
Cons: "$55 for a carryon bag."
Pros: "Flight attendants were nice."
Cons: "Seating was very cramped. Hidden costs everywhere, which jack up the actual cost of the flight significantly. Probably won't fly with them again."
Pros: "boarding was quick"
Cons: "The counter lady said my luggage was to big. It is the same bag I used on the previous flight with Spirit. WE walked out there and put it in the luggage sizer and it fit. she never left the counter she just yelled. I don't think so. so we had her come out and look. Customer service is lacking."
Cons: "On the sight online does not tell you that you have to pay for each baggage $50 dollars people should know that! !!!!so they would not be surprise .At cheking in my parents the lady wasn't as nice just because we didn't know that we have to check in on one of the machines! !!!not a good experience!"
Pros: "The scenery from the window was amazing"
Cons: "The flight took a little longer than expected but overall great ride no complaints"
Pros: "Overall, a really good flight. Came into destination early."
Cons: "Felt like the crew was pushing the credit card applications too much, once would have been enough."