Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to District of Columbia
United Airlines, American Airlines and Copa Airlines have all waived their change and cancellation fees on flights from Kentucky to District of Columbia. Confirm policies on booking site.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Kentucky to District of Columbia.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to District of Columbia from Kentucky is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to District of Columbia with an airline and back to Kentucky with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to District of Columbia from Kentucky up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Very nice crew, quickly boarded and smooth flight!"
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Cons: "3 1/2 hr delay"
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Crew was amazing"
Cons: "Everything was pleasant"
Cons: "Seats are tight"
Pros: "Very professional."
Cons: "Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights."
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Cons: "Bigger plane."
Cons: "The flight was delayed over two hours"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Cons: "Denver airport is far too large for there to be such a small security check therefore it took forever and I missed the flight. Delta tried to charge me $1000 for another ticket to Albany and I decided to fly with another airline for half the price instead"
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Cons: "The Delta staff in the Augusta airport seemed to have a hard time with getting people boarded - the instructions for what zone was being boarded and who could take what baggage or who was going to need to gate check bags was... not good."
Pros: "No issues"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "No upgrade"
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "great flight , on time, great service"
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "got to change my seat and have a spacious exit row"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Smooth flight."
Cons: "Seats are hard. Sat in the exit row."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "It was only 1.5 hr flight."
Cons: "Apparently Delta has decided even if you have a qualified KTN, they can arbitrary decide not to honor do you cannot precheck thru TSA. No way to input KTN at purchase on website and couldn't get it done at ticket counter. Thanks Delta"
Pros: "Free drinks in Comfort+"
Pros: "The Delta crew was super corteous to my friend and I even when we arrived to the airport a bit late. They were friendly and went the extra mile to get our bags on our plan and on their way to the US. They checked us in quickly and ensured that we would make our flight. Can't thank them enough"
Cons: "See above description"
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
"The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice"
"Lost luggage as usual"
"The pretzels were ok, but a wider assortment of snack choices would be better."
"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."
"It was comfortable and organized."
Cons: "Flying on a different airline"
Pros: "Quick flight"
Cons: "An on time flight"
Pros: "Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue."
Cons: "My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place."
Pros: "The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances."
Cons: "Food option to purchase"
Pros: "Turbulence Ear popping"
Cons: "Better food options for those in group 1"
Cons: "Old planes, disinterested crew, full flight"
Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"
Cons: "The seats are uncomfortable and cramped"
Pros: "I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic."
Cons: "No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out."
Cons: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"
Cons: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."
Cons: "3 hours delayed"
Pros: "No entertainment system only for those who are vested with AA and using their app"
Cons: "A modern plane not old A320 without entertainment system"
Pros: "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
Cons: "I did not understand the entertainment system. I read a book."
Cons: "on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!"
Cons: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"
Cons: "They lost our luggage even though we have 50 minutes between connecting flights."
Pros: "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
Cons: "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."
Cons: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pros: "My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth."
Cons: "I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me."
Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "I like AA overall, better than United for sure. I've been flying with AA since forever."
Cons: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."
Pros: "Flight was quick, seamless, on-time, and comfortable. WiFi available. Arrived 10 minutes early. Recommend the shuttle because if you don't get one flight, they'll get you on the next. These days, the shuttle is more dependable than Amtrak."
Cons: "Would appreciate a USB port or an outlet."
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"
Cons: "Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight"
Pros: "Flight crew somehow noticed that we had someone in our party who could use some extra consideration. They pre boarded us as a result! They were also extra considerate during the flight."
Pros: "I was not able to seat with my son, I was not very happy about it."
Cons: "Your subject headline in your email read: How was your Alaska Airlines flight to Washington? All correspondence referenced Alaska Airlines, however my flight was and American Airlines flight and in a terminal on the complete other side of the airport. I suggest you clarify on line."
Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."
Pros: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Cons: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Cons: "Flight from Miami last night was delayed 3.5 hours (which was a 9:30pm departure to 12:30am departure) There was horrible weather that prevented the Flight captain to arrive on time for our flight. (he was en route from NYC to MIA). But instead of providing accommodations, the times changed and then they boarded us on the plane where we proceeded to wait almost an hour on the plane before take off. Arrived at DCA at 3 am....not a goo start to a work week."
Pros: "It was just a small jumper, can't expect much but crew was good"
Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."
"United is on par with Spirit only l pay 4 times the amount"
"I really enjoyed everything"
"No food in this flight, should have n/a option"
"For an international flight back to the US. I think it went perfect, arrived on time, had a meal after take off and before arrival. Thank you."
Cons: "seats are terrible."
Pros: "Always good movies"
Cons: "Overall everything is good , with the actual situation I font think is a problem with the airline or employee"
Pros: "Crew is good"
Cons: "Delay is a problem, am late for second fly"
Pros: "Friendly crew"
Cons: "Security staff short with passengers"
Pros: "The seat was comfortable and the crew was accommodating."
Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"
Pros: "The crew was great as was the check in crew."
Cons: "The comfort of the seat and leg space."
Cons: "Less people because of COVID"
Pros: "Friendly helpful flight crew"
Cons: "Entertainment wasn’t working well at all"
Cons: "The plane was extremely full. No chance of social distancing."
Cons: "Hire better competent people"
Cons: "They over sold the flight. Also they had numerous passengers on the flight that were not wearing/using a mask"
Pros: "There were only snacks, no setback entertainment"
Cons: "Add a meal and seatback entertainment"
Cons: "Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day."
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Cons: "Aircon too cool"
Pros: "Crew amazing, smooth flight and on-time"
Cons: "Legroom and the fact that there is even s lower version of economy now! Yikes"
Pros: "Pleasant flight crew and comfy seats, even in coach."
Pros: "The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!"
Cons: "My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort."
Pros: "For the most part the staff made an attempt to help me get onto a flight. I think."
Cons: "I had to go on my trip a few days later due to a work conflict. I never changed my itinerary because I didn’t think it mattered. I bought a new one way ticket on a different airline and went to get on my return flight that I had paid for and was still receiving emails about. I got to the airport to check in for my return flight and it had been canceled because I didn’t get on the first leg. I was never notified and they couldn’t get me on the flight I wanted because it was leaving in less than hour(which is a stupid rule). And to get me on a flight the next day would cost $2500. No thanks. And before anyone tells me that it’s in the fine print that they cancel a flight if you don’t show up, save it. We all know people don’t read all that. Be a human being. So if your plans change, make sure you officially change your plans, because they may go above, but probably not beyond. Oh and it took quite a long time for them to figure out what happened. If they had realized and I didn’t spend so much time on the phone with customer service, I might’ve been outside the hour window requirement."
Pros: "Very comfortable flight"
Pros: "Highly professional and exceptionally courteous service by the cabin crew. Professionally dressed. Organized and dilligent. Customer friendly. The way an airline owner and CEO would want to be represented to the paying customer by a frontline segment of his/her organization. Best UAL/Lufthansa experience ever for me."
Cons: "The ‘third world’ arrival handling by IAD. Ragged transporters. No intercom service or effort whatsoever to advise pax of apparent problem at main terminal. Turned off transporter engine and left us on the tarmac breathing diminishing air in the module and wondering what was going on. Mobile passport service ‘not working’ at jam-packed immigration. Luggage retrieval frustrated by problems or incompetence and finally located at an undesignated conveyor area. No kudos to IAD. All kudos to Lufthansa/UAL. One Exception was my ‘by chance’ immigration agent who for the first time ever for me at IAD said “welcome home” as he waved me on."
Pros: "The flight went very smoothly from start to finish"
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Pros: "Easy check in. Good flight. Good food."
Cons: "Had anightmare will complain to united diect"
Pros: "They staff was friendly and they boarded efficiently."
Cons: "The worst part of the flight was the fact that they have redesigned their planes. They have put the seats even closer together and their new seats are horribly uncomfortable. The seats are made out of a hard molded plastic. There is no give and they don’t form to you back at all. Their comfort level I would rank at a zero! I had thought they may not be bad for a domestic flight as mine was international, however, I also had them for a domestic and they were equally uncomfortable. I will be checking off of United on my next flight as I can not sit in a seat this uncomfortable ever again! Try again United!!! #UnitedSeatsUncomfortable, #HorridSeats,"
Pros: "I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women."
Cons: "That our family was separated. That the female flight attendant talked down to me in a misogynistic way"
Pros: "Landing in Dulles"
Cons: "Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines."
Pros: "The flight actually had hot food for sale! The cheeseburger was pretty good."
Cons: "I had a really hard time getting the cabin crews' attention during boarding for a piece of safety equipment. I hit the call light, tried to catch them as the crew was distributing headphones, and the light got turned off by an off-duty flight attendant without checking that we needed something. I got it in the end with an apology from crew but I still don't feel terribly safe Also, the paid entertainment system that my neighbors purchased seemed to be down with static for a portion of the flight."
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "The movies were good - glad it was free and nice selection"
Cons: "US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again."
Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."
Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Cons: "The plane wasn't very clean. And I might have liked another option besides a weird trail mix for a snack."
Pros: "The people were very nice! The entertainment although not easy to access was free. snacks were meh but ok. They did what they could to make us comfortable after flight was delayed 2.5 hours."
Cons: "The flight was delayed for 2.5 hours was out of the control of the crew. They did what they could. But the plane was cramped. Not enough space. Everyone was cramped. We missed our connecting flight they put us up in a hotel and booked alternate flights. We had to stand out in the cold waiting for a shuttle to take us to the hotel. The hotel staff said more than once they were not prepared for all of us and getting us from airport to hotel and in rooms was almost another 2 hours. That gave us 3.5 hours to sleep before we started in the next journey. Of 4 hours from take off to landing in our home city. I had to pay for my baggage to go onto another airline."
Pros: "There were maybe two of the flight attendants. Who weren't rude. The rest well, I guess didn't like there jobs? I lost all my money for my first flight, because i was over 4 hours late. When i purchased a ticket from cheapo air, the person helping me was so nice. Unlike United airlines, or Viama. When i missed my flight that i paid $1,300.00, United said they'd give me another ticket for $4,000? This was a one time offer to redeem my $1,300 Viama said $10,500? I will only buy my tickets from cheapo air from now on."
Cons: "The flight attendants are very snotty, 2 out of the 18 I encountered were polite. The rest acted like they hated their jobs, and all the passengers. When you travel to another country they should have at least one person who speaks English. Can't really say much for the food, essentially requesting a vegetarian meal was out of the question, so i just starve. Drink some watered down booze, take a few dramamine and sleep. The layovers are ridiculous. 14 hours, 8 hours 4 hours? Good thing God made Beer and pizza."
Pros: "Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport."
Cons: "Aircraft is tiny and seats are narrow."
Pros: "They held the plane due to delays in customs"
Pros: "Aircraft with old decoration. Could not see a single smile from the crew."
Pros: "Comfortable and enjoyable flight, efficient crew without delays."
Cons: "Poor food - even going for the safe pasta option. Very disappointing & not enjoyable."
Cons: "Recent airline corporation consolidation has greatly reduced consumer choice. The surviving major airlines, in their effort to cut costs, sacrifice quality control and assurance. Pittsburgh's status as "no longer a major hub" was on full display here. United needed to have customer service agents available on site, but they did not. The review could easily turn into an essay on United's complete failure (ask the remaining passengers who were supposed to be on the PIT-IAD), but such a review would not change the state of affairs in the airline industry. I will be contacting United reps to lodge an official complaint."
Cons: "After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight."
Pros: "Once I was on the flight it was fine except for the food which was decent"
Cons: "On my outbound flight from IAD to BRU my flight was delayed 3.5 hours because the "plane was late to arrive". Seems like this happens a lot on United flights. The staff at the gate of Dulles airport were extremely rude and difficult to deal with, which made it frustrating to try and figure out my connection situation. I missed my connection from Brussels to Paris and had to buy a train ticket for which I was not reimbursed by United. Then, on the way back from Paris, my flight was delayed 2.5 hours for the same reason. At least this time I had a direct flight. This entire experience makes me think twice about flying United again. I live in DC and it would be just as (in)convenient for me to go to BWI instead of Dulles for international flights, where there seems to be more options outside of flying United."
Pros: "Legroom and seat size were terrific. For me, movie selection was great--best of 2015."
Cons: "Luggage was delayed--apparently not transferred in Munich to United flight. Fortunately, it was only a 24-hour delay and contents arrived intact. But the explanation of what I could purchase to meet my immediate travel needs (toiletries, intimate garments) was indefinite and unclear and subject to reimbursement only if approved. Boarding was subject to additional security for flights to US in Munich airport where passport was checked yet again and stupid questions were asked and passengers were shuffled through a long queue."
Pros: "nice crew feeling safe had my luggage very fast (in the airport)"
Cons: "airport was VERY packed! I arrived to the gate 10 minutes before my flight. I asked for window seat (I was not able to make my seat online because of my passport) and they wanted me to pay 10 minutes before the flight for a window seat!! fortunately the plane crew let me sit on window seat since there were lots of empty window seats. The food was not good. The crew was trying so hard to give as less as possible. They were asking "do you want...?" before giving anything. You either need to be awake the whole flight or there is a good chance to miss meal!"
"Last minute bag fee was double."
Pros: "This was the most uncomfortable plane ride I have ever been on. Will not use this airline again"
Cons: "Social distancing, the seats are absolute garbage. There’s no room, the tray tables are a freaking joke. It was excruciatingly uncomfortable."
Pros: "Amazing crew"
Pros: "The time"
Cons: "Dont have flight leave 30mins early"
Pros: "The flight was on-time."
Cons: "The seat, again, was the bad news."
Pros: "Was fine overall for a no frills airline"
Cons: "We were not notified prior to the flight that we could not of been a plane so of course the only snack I had with me for a four hour flight was a bag of peanuts. We were told we were not allowed to take any peanut products out on the plane and this was told to us from at takeoff."
Pros: "Crew was great; polite, helpful and friendly."
Cons: "As always with frontier, seats don’t decline and are relatively uncomfortable compared to other airlines. No complimentary beverage/snack service. No in flight entertainment. Standard, uncomfortable flight, but the price happened to be right."
Pros: "Crew was friendly and professional"
Cons: "Seats were not comfortable and didn’t recline. With $40 for a cheked bag made total cost equal to a ticket from a non discount airline"
Pros: "The flight was generally acceptable"
Cons: "Late departure, warning of turbulence - with no actual turbulence. Fight attendant wouldn’t let me use the lavatory during the un-turbulent turbulence. You can’t get anything to drink without paying at least $2. The fees are annoying. I miss comfortable full service airlines."
Pros: "If you have carry-on, you are seated first so there is room in the overhead compartment. That is great. Non-stop flight from DCA to Denver."
Cons: "This was my return flight to DCA. The flight home was marginally better because I paid $13 to upgrade to a window seat. I did not upgrade further for $45 to include reclining and more leg room. I guessed right the little extra room by the window gave me enough to be slightly more comfortable than the torturous middle seat. This time I checked my carry-on early, and saved $7. I paid $38 instead of $45. I prepaid my checked luggage. My base ticket was $368 but with the checked luggage, carry-on, and changed seat fees, it cost me $510. The base rate was not sufficiently low enough to really make a difference because of the all the add-on charges. Besides the charge for carry-ons, there is a charge for a simple drink or snack - $2.99. At least other airlines offer water and nuts, & do not charge for carry-ons. The ticket cost for other airlines were not near or over $510. This bare bones, nickel & dime may be good for some but not for me. I would rather give up a nonstop flight for comfort on a 4-hour trip and no hassles about carry-on luggage or a cup of water. If the trip was under 2 hours, it may not have been so bad but the fees for this or that is not very appetizing either."
Pros: "Great crew, easy boarding."
Cons: "Zero entertainment (no TVs, WiFi, inflight magazines or electrical outlets), very small tray tables, pretty uncomfortable seats"
Pros: "The workers were really nice."
Cons: "There's a fee on everything (carry on, snacks-peanuts, pretzels, pop, water), and the seat are uncomfortable and do not recline (it makes it hard to sleep). You get what you pay for. Tickets are cheap, but fees add up."
Cons: "would have been nice to be informed that a delay was taking place..."
Pros: "Check in line was relatively short compared to other airlines at the same time of day"
Cons: "Chemical smell (fuel?) strong in back of plane when getting ready for take-off. Couldn't even buy a stretch seat and think it is disrespectful to customers to shoe-horn them in to those terribly close rows of "regular" seats. NO ONE wants to feel like that! Also, couldn't get Frontiers new mobile app to let me sign in for flight.. help desk said just go to the airport to sign in. So why bother with the app? AND when I bought tickets that seemed like a decent deal, found out AFTER buying tickets that baggage, carry-ones and most regular seats all have additional fees. I paid an extra $107.00JUST to sit down and bring my clothes in a bag."
Pros: "Frontier has modern planes, practically new. Staff was attentive. The planes are clean. Water is free. It's had air conditioning and good lighting for the seats."
Cons: "Very limited comfort on the seats, very limited space. Note only the space between the seats but also the the tray is very short. Don't think about using the tra for a laptop, tablet or phone; not even a cup of coffee fits adequately on the tray. The space under the seat is also very limited, as well as the net behind the seat. You can barely fit a bottle of water. Comfort is not what they are aiming for."
Pros: "We had a safe flight."
Cons: "To start, the app didn't work correctly for check in, so when trying to go through security, I couldn't pull up my boarding pass SO I had to get out of line and go all the way back to the check in line to print a pass. The boarding process was fine, but the seats are EXTREMELY uncomfortable. Additonally, every other airline I typically fly provides a drink and snack at NO CHARGE. Not Frontier. A drink, other than water, is at least $2.99. I will do my best not to fly this airline in general and will tell the company who booked my flight that they should consider a different airline in the future."
Pros: "We did not crash. I appreciated that. Also, we made slightly faster time than planned."
Cons: "I had no idea that a *carry on* costs $30. That's just obscene. My GF and I took a weekend trip to Utah and brought only our backpacks because we didn't want to spend the extra dough. Lame. At Frontier, you don't even get to choose your seats without paying extra money. If you want to guarantee that you can sit in the absolute worst seats on the plane that's gonna cost you an extra $5. Sure hope we get to sit together! Lame. The seats were one step above folding lawn chairs. Lame. When the flight crew refers to the 6 inch by 3 inch "table" as a "barbie tray" that makes it funny, but no less lame. How could we top all this lameness off with a lame sauce? How about the flight crew "requesting" your attention and forcing you to sit through a 5 minute *credit card offer*. I could not believe it when the credit card offer started. Afterwards, she walked through the aisles and asked every person who dared to gaze in her general direction whether they were interested in her offer. How many were? ZERO. Before this flight I truly had no opinion about which airline I should fly, but now I do have a preference... Literally anyone other than Frontier."
Cons: "This airline is like something out of a comedy about bad airlines. It starts with their "low fares" that don't include basics like carryon bags and seat selection. Next are the seats, which don't even recline a little bit, are SHOCKINGLY tiny and uncomfortable, provide significantly less leg room than anything I've seen anywhere else, 4"x3" beverage trays that the flight attendants openly laugh at, and no food/beverage menus. Even the flight attendants are worse than average; a woman asked one of them if there was a bathroom in the front of the plane, and she responded that she didn't know. Just corner cutting and general low quality across the board. Oh and of course no movie or internet options. They should change their name to "no other flights at the time you needed to be there" airlines."
Pros: "The price was right until we were charged for each checked bag including carry on luggage. The seats on the plan were also incredibly uncomfortable."
Cons: "Flight check-in for Frontier was so busy that I ended up going through the outdoor check-in line, even though it was well below freezing outside. The flight was delayed about 3 hours with multiple gate changes and little communication about the delays and gate changes. Most passengers learned of the changes from Frontier's website while waiting at a gate. After waiting outside in cold temperatures to hand over my checked bag, it turns out Frontier never put my bag on the plane. In fact, about 30 people had checked bags that were not put on our plane. When I tried to call the Frontier customer service phone line, it was so busy that they were not accepting calls and the system hung up on me. My bag was delivered almost 24 hours after the plane landed, but that meant I lost a day of vacation because I had to wait for someone to deliver my bag, whenever was convenient for the airline. Frontier did refund me the cost of the checked bag and gave me a $50 credit to encourage me to return as a customer. When any sort of baggage (checked or carry-on) costs at least $30, that $50 credit really is not enough to make up for their incompetence"
Pros: "Grateful that the Frontier crew got us to our destination and back safe and sound. Thank you!"
Cons: "Really shocked to see when I was checking in that we had to pay $300 in fees for our 2 carry ons, 2 checked bags AND FOR OUR SEATS! We were pretty upset about it but nothing we could do, it was a snowboarding trip so we had to carry our gear with us... So after we got over that shock, we board the plane and discover that seats don't recline, snacks and sodas come at a price ($3 for a can of coke) and there's absolutely no entertainment. All this being said, I would expect this from a low budget airline, BUT we paid a lot for our tickets. Granted it was a New Year's flight, but still, we've never seen this from any other airline. Unfortunately, we will not be choosing Frontier in the future."
Pros: "The flight was fine. It arrived on time, and I don't mind the immobile seat backs and the lack of a talk tray table."
Cons: "I received an email on Tuesday night informing me that my Thursday am flight was cancelled, due to anticipated weather (no increment weather at the time), The email provided no instructions for rebooking except a phone number. I tried rebooking on the web site, but that didn't work. The web site did not know about the cancellation at all and wanted to charge me a large rebooking fee. Meanwhile I was on hold for two hours. Finally, I needed a midnight trip to the airport in order to rebook. At the airport, I witnessed ill-informed and stressed agents failing to cope with stressed stranded customers. One agent told a customer that she refused to help him any longer because he recorded her."
Pros: "The flight was on time and the plane was clean. The crew was very friendly."
Cons: "The airline did not provide seat assignments at booking or prior to the flight. To secure seats together with my 11 year old son, I was upcharged at the airport ($85 for tow flights). No amenities were provided. Apple juice cost $3. No in flight entertainment, not even a magazine. This flight cost as much as a major airline when I booked it--the only convenience was timing back to our original airport. Add the seat up charge and I probably paid more. This experience proved to me that it might be ok to pay a little extra for a major carrier, especially on long trips."
Pros: "I didn't like anything ."
Cons: "I'm use to flying Delta . And that's what the problem was . When you put frontier up against Delta the difference is pretty disgusting . Frontier has no remorse for those who maybe late . If you don't check in , and aren't by the gate within 15 minutes they'll just leave you high and dry . Some people might have a dead phone , or no service . Checking in should not be life or death but with frontier it is . Also their bag policy is nothing compared to Delta . They charge $35 for a carry on bag . With Delta , your first carry on is free . Also , frontiers food menu is a disgrace . They charge $10 for a piece of cheese and that's just disgraceful . No complimentary snacks, just an airline trying to milk you for your money , and there is NO LEG ROOM , on their planes what so ever . Frontier airlines is now on my DO NOT FLY list along with Spirit airlines . Back to Delta I go !!!"
Cons: "Per their instructions, I arrived at the airport two hours before my flight. The line to check in was MASSIVE. Everyone was grumbling they'd never fly Frontier again. All of the airlines nearby had no line, just Frontier was a mess. This took about an hour. I asked the lady at check-in (who rudely rolled her eyes at me when I said I needed a boarding pass printed), why it was so busy and she gave me a blank stare and said "it's like this every day at this time, we have five flights going out." Sooooo they know it's like this everyday...why don't they fix the problem and have more than TWO PEOPLE behind the desk? This doesn't seem like rocket science. Security took 40 minutes too, and I told two TSA people my flight was boarding, and they just looked at me and shrugged. I've seen far better at other airports. My gate closed at 4:20. I was still in line at 4:10. Somehow I made it through and had to full out sprint to the gate. I made it at 4:18, and the gate guy said "I hate to have to close the gate on people, good thing I don't!". THIS ISN'T A JOKE. I made it, with two minutes to spare, but this was insane. I was there two hours early, it's not like I came crashing in twenty minutes before. I also watched a a young woman in line miss her flight entirely because of their slow check-in, and the desk people just looked at her and shrugged. Their lack of service and support was unbelievable and unacceptable. There is a reason these flights are so cheap, and I saw it all firsthand."
Cons: "Seats are hard and didn't move. Could maneuver to reach items that slipped to the floor. Very uncomfortable for a four hour flight. Pull down table was very very small, and had sharp surfaces that would scratch my computer case. Stewards did not stop to offer water. Shameless marketing of food items and credit cards. The only reason we booked with Frontier is because of the nonstop to DC to fly a 90+ year old. Not looking to return flight and will never do again."
Cons: "I miss my flight. It was move to another gate and my time is wrong because of the time change. It would be nice if they post it at the podium screen or glance the passengers saying it was move. I was move to another flight and i have to pay again. Gate confusion."
Pros: "I liked the team of flight attendants and crew."
Cons: "The seats are just not comfortable. I've traveled on buses in India that were more comfortable. There's limited room and space between seats, which is frustrating as well. Plus, everything is an incremental charge/fee. Charging for bags whether they're checked or not, is not good customer service. It's inconvenient and I don't particularly like being charged for small incidentals such as coffee, juice or soda. It's another inconvenience for the customer to reach under their already cramped seat for their wallet to pay. Plus the crew of flight attendants is slowed down by the payment process. I consider this bad customer service overall by Frontier. Poor crew. I suspect they're equally as frustrated with having to indicated that everything is offered for a fee."
Pros: "I have to say the employees do provide the best customer service they can. Everyone was very nice, and I was offered vouchers to appease me."
Cons: "My return flight was canceled about a week before. The alternative I was offered was no good, so I had to rebook on another airline for a lot of money. The outgoing flight was delayed by 3 hours. Won't be booking with Frontier again unless I have lots of flexibility in terms of time."
Cons: "Price is fairly high for what constitutes "budget" flying. Charges for carry-on luggage is laughable given the high cost of a ticket--costs as much as Delta, but without all of the amenities. The plane was dirty (tray table had something brown and sticky, and seat was covered in crumbs). This experience is also on par with the previous Frontier experience I had, where the plane was dirty, and we sat on the tarmac for an hour after landing at Denver. All in all, terrible, and I will avoid flying with Frontier if at all possible in the future."
Pros: "We got there and back safely; the pilots seemed competent; the flight attendants were pleasant enough."
Cons: "Very uncomfortable and narrow seats. Carry-on AND checked bag fees; even water on the plane (poured it into a plastic cup, not a bottle) was $2.50! I didn't realize that this airline upcharges for every possible item so the ticket wasn't as cheap as I thought once I included about $60 in baggage fees. I also folded and paid $28 to choose a seat on my return flight since you have to pay to choose ANY seat, otherwise you end up in the middle. Unless there's a serious fare difference (including all the upcharges) for future flights I will not plan to fly Frontier again."
Cons: "I will NEVER fly frontier again! Besides the unexpected high extra fees the day of travel totalling about $100, my seat being reassigned without any explanation or apology and no entertainment being available, the horrible customer service on board was insurmountable. The flight attendants disrespected several passengers directly and complained about several passengers in a degrading manner to one another, a conversations that i could hear from my seat in thhe 1st row of the cabin. When one passenger had too much luggage on board one flight attendant said to him "the world is not all about you". They complained about a passenger who answered them "yes" instead of "yes please". When giving the safety instruction demonstration one flight attendant made an uncomfortable comment/joke about how a "fat person" had been wearing the life jacket before her. At one point in the flight an elderly man used the resrroom and when he returned to his seat two flight attendants made complaints about the smell and made a spectacle of using several different air fresheners while laughing and complaining about the situation. I could continue to go on with the disgraceful behavior i saw. I am so glad that i did not have to interact with them directly myself. I have never seen such unprofessional and abusive behavior by flight attendants. I am very disapppinted with the experience and will never fly with Frontier again."
Cons: "My step son (Matt Altizer) couldn't make the flight due to his wife's illness and they won't refund his money. He went through all the steps and all they would do is give him credit for the next 90 days. How can we get Frontier to understand? Good customer service would give a full refund. Does anyone have any suggestions? Thanks, Ron Bierman"
Cons: "Seats are so unpadded it was like sitting 3 hours on a board. Mini-tray tables are difficult to use. I had to pay another $84 for seats and one carry-on bag before I could get a boarding pass. I did not see these costs disclosed before I booked the ticket. They do not serve ANYTHING, drinks or food, unless you buy it. The overhead light was burned out and I could not read. The flight was 45 minutes late. Our adjacent flight passengers were told to use the bathroom before they got on the plane because they would only have one working bathroom on the flight. NEVER AGAIN"
Cons: "The day after arriving at our destination, our return trip was canceled: "due to day-of-travel flight cancellation or traveler no-show." I can assure you, we did show; I had the pictures. They tried to put us on an earlier flight, which was not convenient, due to travel plans made 8 months prior, so the return flight was scheduled for the next day (again, inconvenient, due to loss of income). Frontier attempted to charge me for the extra day. After I complained multiple times, they finally waived the additional charge when I reminded them I was NOT the one who canceled the original flight. My daughter and I were provided $100 travel vouchers, each, for the "inconvenience." Frontier can keep their $200."
Pros: "I didn't even know there were air carriers who required checkin online and arriving to airport 2 hours in advance - I feel Frontier should have a huge RED warning in Kayak "check this airlines policy! They aren't the norm." Maybe their low cost model requires that most of us can't follow these and will incur fees. Also says in terms & conditions that they can bump you for any reason as flights are overbooked as a business policy. Frontier doesnt "participate" in TSA Pre - despite press reports that it would be added in Sept. (never even knew a carrier had a role except merely printing the Known Traveller number) anyway my flight cost, bc I paid to choose a seat, had a carryon & two suitcases, was similar to other airlines. I guess I appreciate a barebones model for those who need it, and the flight itself was short & perfectly fine...but frankly this airlines terrifies me and is way outside the norm - it should NOT be grouped with other reputable lost cost carriers like Southwest."
Cons: "Airport arrival. No TSA Pre. Bag fees. Terms & conditions say they can bump you anytime."
Pros: "The flight was smooth, despite heavy turbulence. Flight attendants kept their composure despite very irate passengers."
Cons: "This was a memorably bad experience in being at the wrong end of incompetent management. While at the departure gate, the Frontier rep at the kiosk informed everyone in overly casual vernacular that, "looks like the flight will be delayed an hour or so because the crew feels tired, and doesn't want to fly another leg, so we're going to try try to find another crew." In other words, you'll be late not because of weather or anything out of Frontier's managerial control. Quite the opposite - you'll be arriving late because we're incompetent at organizational management of human resources. An hour and fifteen minutes delay followed, with some confusion. Arriving in DC, we enjoyed that same fresh honesty when the Captain announced, upon pulling aside the gate, that, "Folks I'm not sure what's taking the gate crew so long, but there doesn't seem to be anyone pushing the ramp out for us to exit - please hold tight." That was after 10 minutes of mysterious inaction. Another 30-40 followed. Finally, after an accidental "ping" that prompted passengers to stand--only to be told to sit back down as the plane wasn't affixed yet to the gate--everyone stood on the second, correct announcement to offload. If only. They then tried to get passengers to sit back down b/c a different Frontier crew and a pilot needed, from their middle seats, to get off first. Passengers started booing. I've seen a flight like that. Didn't even describe one truly out-of-line passenger up front who lost his temper and refused to comply. Again - a very memorable experience. And not in a good way."
Pros: "Getting off the plane"
Cons: "The plane, the crew (who beyond being unfriendly managed to racially profile the gentleman sitting behind me and question him unnecessarily for using the camera on his phone for "security" reasons), the nickel and diming for everything"
Pros: "The staff were friendly and everything went smoothly during the trip."
Cons: "The seats have very little legroom, the trays are about the size of a small book, and the seats don't recline. These planes weren't made to maximize comfort, but the prices are typically the lowest if you're excluding things like checked luggage and seat selection fees."
Pros: "Sure, the price is good and the flights direct."
Cons: "What kind of actual airline won't even give you get a dinky glass of diet coke or cup of coffee without paying for it? And a $40 checked bag fee at the airport? I get that these foregone luxuries are what allows the prices to be low, but it's just not worth it to spend the whole flight feeling completely unappreciated, uncomfortable, and nicked-and-dimed. My friend even prepaid for a reserved window seat, and was told upon arrival that the seat was someone else's. They said they'd refund her, but obviously that was not the outcome she wanted nor originally paid for. Not to mention no entertainment, no earbuds, not even a semi-comfortable head rest of any kind. I'll shell out the $50 or whatever more next time to feel like I'm not getting ripped off. Also, flights both ways were delayed, but the staff still feels the need to shame you for not showing up at the original boarding time."
Cons: "The plane is uncomfortable, crowded, I have paying for baggage and water and seat assignments. I would rather know all of the costs upfront. One customer brought so much luggage on the plane that they took up an entire overhead bin, leaving the rest of the passengers who paid for luggage without any space. The crew did nothing about this. I am frustrated with Frontier based on my last several experiences flying with them, and will look for another airline next time. Also, Frontier doesn't do TSA pre-check, which is annoying since it is a service I've already paid for."
Cons: "Got to the airport with 50 minutes remaining before my flight took off, which usually isn't a problem. The ticketing booths were out of order so I had to wait in line for a ticket. The lady told me I wasn't going to make my flight, even though I had 35 minutes left. We sat around discussing how I didn't have enough time for five minutes before she called her supervisor over who went through the whole routine with me again. This whole process left me with 20 minutes before the flight. I said I would run right over and they said there was no way they would let me on the flight, and that they wouldn't even let me try to make it. Luckily for them, there was a red eye that they could sell to me for an additional $200. I acquiesced and bought the ticket even though I was super mad. I walk to my new gate, ready to sit around for 12 hours, but I also walked past my old gate. MY FIRST FLIGHT HAD BEEN DELAYED. I could still get on this one. It was a blessing in disguise. However, I cannot believe Frontier did not inform me of the flight delay, and stalled me at the ticketing booth, just so they could sell me a more expensive ticket. I went to customer service. The lady told me she could get me back on my first flight but that I was unable to receive a refund because of their official policy. I was shocked. I stood there and pleaded with her. She eventually conceded. The refund is still forthcoming though."
Cons: "The plane was not cleaned before we got on. There was trash all over the floor and food and gum on one of the trays next to us."
Pros: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"
Cons: "I am a frequesnt flyer on all Major airlines and very frequent business traveler. This is the First and LAST time I will fly Frontier"
Pros: "Finally landing at 2:00 am with my luggage finally showing up"
Cons: "1. 4:30pm flight had a FOUR hour delay!! No communication as to why. Empty plane finally arrived. 2. Got back east at 2am on a Sunday night, yet still had a long wait in an abandoned airport for luggage. 3. Got scammed by LOW ticket price, and then RIPPED OFF by exorbitant baggage fees...bringing the low price right back up there. 4. I could have paid another airline the same $$, and gotten FREE water and a magazine! Nickel and dimed everything. 5. Difficult to rate staff, because with no service, no interaction...except to 'fasten your seatbelt'. Boarding was boarding. Nothing to rate. 6. Offered $$ off my next flight b/c of the delay, but it expired in 60 days...REALLY? Yeah, the average Joe who flies this airline will SURELY be traveling again in a few months. LAME. Not worth the risk of flying this airline again, IMO."
Cons: "No where when I was booking my flight was stated that I would have to pay to reserve a seat. I understand paying more for extra leg room but charging just to pick a seat in the back of the plane is rediculous and makes me never want to fly frontier anymore. I usually love flying frontier, but it makes me pick another airline. The flight was delayed 3 hours and I understand that things happen, but we were never told why our flight was delayed. The flight attendants were OK this trip. Usually I find Frontier flight attendants to be very friendly and seems to love their jobs, but this flight they were not the friendliest."
Pros: "Was nice we got a voucher for a meal while delayed... Airport passed out water and granola bars a couple of times Mats and Blankets were passed out.. not near enough and had to sleep on the floor!!!!"
Cons: "The VERY long lines for changes.. seems like could have had more stafff to help out??? or something easier on line for changes??? Tried the web site several times to get updates and info and could not access.. guess too many at one time??? Don't know the answer.... hard to understand why Frontier not flying out day after when other airlines are??? I don't fly much - REALLY hard to look forward to looking forward to future times when things happen... realize the snow storm wasn't their fault.. BUT..."
Pros: "When I landed in Washington. *On my previous, outbound, flight to Denver, one of your crew members handled a medical emergency very professionally."
Cons: "Delay after delay brought our flight into Washington at an unacceptably late hour. No apologies or acknowledgment of the immense burden it put on passengers. I understand that technical difficulties happen, but on any other airline there would be steps taken to at least appear as though they valued their customers. My seat mate ordered a tea, and was charged the $3, and that bugged me a bit....we arrived at 2am, over 4 hours late, and there isn't a policy to comp a $3 tea? A simple, "hey its on the house" would have given an appearance of understanding. Simple policy change may actually help retain a few patrons here and there. I do not plan on flying Frontier again."
Cons: "Everything. This was the grossest airline, worst staff, and worst flight experience of my entire life."
Airlines flying from Kentucky to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to District of Columbia
Masks required on board, masks provided on flights from Kentucky to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to District of Columbia
Testing for antibodies, testing for symptoms for flights from Kentucky to District of Columbia
Waiving of change fees. Search flexible flights from Kentucky to District of Columbia