Daily cleaning, installation of cabin HEPA filters
|October||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$812||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Kentucky to Edinburgh.
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Scores according to KAYAK customer reviews
Pros: "Amazing !"
Cons: "Nothing all good really"
Pros: "The crew was so kind and amazing. They definitely made our flight great!"
Cons: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Pros: "The crew looked after us well"
Cons: "It was all good"
Pros: "Crew was very attentive...food selection was excellent"
Pros: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Cons: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Pros: "Nice crew"
Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out."
Cons: "The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty."
Cons: "There is no entertainment, not really required on a short flight but nice when offered."
Pros: "The roomie seats, the USB port, and in flight entertainment"
Cons: "Child free section"
Pros: "Good collection of movies"
Cons: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Pros: "food was great!"
Pros: "Crew were friendly and courteous"
Cons: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Pros: "Crew was amazing and we got fed so often. The movie choices were good."
Cons: "I wish I could have ordered a drink (pay or otherwise) from the tv in front of me"
Pros: "The flight crew was phenomenal, especially Daniella. Somehow we wound up with seats right next to the bathroom door, which would have been a pretty uncomfortable situation for a variety of reasons, but the flight wasn't full, and she helped us find a suitable place to sit. Also, my wife and I usually take our tea with honey vs. milk and sugar. Even though honey is usually one of the options for tea, she found a way to accommodate our request. The lunch meals were the best I can remember in a long time on an airline flight. They might have been the best I've ever had. The chicken curry was authentic, flavorful and spicy. Frankly my outbound flight had problems. My luggage got damaged. The transfer experience in Manchester left a LOT to be desired. I wasn't planning to use Virgin Atlantic again, but this flight crew (Daniella especially) redeemed Virgin Atlantic. They were attentive, pleasant, diligent."
Cons: "Only thing I didn't like about this flight was the boarding area. Once you get into that the area, you don't really have access to appetizing food (only vending machines) or even restrooms. That's one thing that could be improved."
Pros: "Crew were great"
Cons: "Uncomfortable to sit for eight hours"
Pros: "Friendly staff, so much food/snacks were offered. Good movies available."
Cons: "Why do I have to get a new boarding pass in London"
Cons: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Pros: "Fast boarding and nice staff. Food selection was ok"
Cons: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Cons: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Pros: "Great crew, easy boarding, comfortable enough flight"
Cons: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"
Pros: "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Cons: "no complaints whatsoever!"
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Cons: "Seats in economy are way to small and very uncomfortable if tall. Too close to the seats in front of you. I was miserable all the way to London."
Pros: "Excellent entertainment options, out stewardess was fantastic."
Cons: "Cramped seats."
Cons: "Service is super fast"
Pros: "Good entertainment, food and in-flight crew"
Cons: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Pros: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Cons: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Pros: "Choice of movies was good, but told the flight over was better. I flew another airline. Had no issue checking one bag in for free, but I think that is standard on an international flight."
Cons: "Entertainment systems take up foot/bag space underneath the seats. Was not able to get more than one glass of wine, even though I missed the first beverage service, that is my fault though, but I don't recall it being an issue getting a drink between services. Entertainment systems had contrast issues and it seemed like a lot of people 8 - 10 had issues since they were using iPads instead of the built in monitors. A lot of wear showing on the entertainment systems remotes."
Pros: "Great seat. I did the upgrade and it was so comfortable ...good food."
Cons: "They closed the shades immediately when we took off. Creepy"
Pros: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Cons: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Pros: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Cons: "Vegetarian food selection could be better, need more content in movie selection"
Pros: "Food was good, crew was nice."
Cons: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."
Pros: "Plenty of snacks and great service, with comfy seats"
Cons: "My luggage did not make it to destination :("
Pros: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Pros: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Cons: "More than one hour delated"
Pros: "The service went a mile farther. It is my favourite airlines!"
Cons: "Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was"
Cons: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Pros: "Al comprar el ticket no se aclaraba que a pesar de ser un vuelo internacional se debia pagar por las valijas. Venia de hacer 5 vuelos internos por Australia y en todos los casos tanto Jet como Quantas aclaraban que se debia pagar por el adicional!!!"
Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did. Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever"
Pros: "Service, food, etched all fine"
Cons: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Pros: "I loved wine and whiskey. Blanket and blindfolds, headphones helped me sleep. Care packet with toothbrush came in handy."
Cons: "The Sears were tight and thin. I felt pushes from behind. I could not recline the seat enough. I didn't get a window seat, which is my favorite."
Pros: "The in flight entertainment was above average and the seats were decent"
Cons: "The attitude of the cabin crew was generally poor; at one point when I returned the post meal rubbish one member of crew commented to another on the lack of wrappers in my rubbish the other crew member replied "maybe he ate it" as this conversation took place directly behind me I assume they thought my headphones were plugged in."
Pros: "It arrived on time"
Cons: "The most miserable 10 hours of my year, so far. Sat in economy. Small seats. Uncomfortable seats. Design of headrest made comfort an impossibility."
Pros: "Major issue: No information in advance of problems associated with transfer at Heathrow that required going from Terminal 5 to Terminal 3-- requireing a lot of walking, stress, time and security checks."
Cons: "45 minute delay on runway after landing was very very frustrating."
Cons: "Too short a connection between flights. Missed connection. No priority for those with connecting flights. No customer service to ensure passengers know which gates to go through and if passenger has chance of making flight. No recognition of time it takes to get through customs and security to make connecting flight. Actually any semblance of customer service was lacking for passengers to make connecting flights."
Pros: "Crew was very friendly. Liked that you can see how far away and how much longer the flight was."
Cons: "Flights to be more on time"
Pros: "Seat was comfortable. Looked new."
Pros: "The crew was great,we had the last seat."
Cons: "Better seats,better food."
Cons: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Cons: "The seats were incredibly uncomfortable. If the person in front of you out their seat back it was on your lap and you couldn’t exit your seat. They were narrow and hard as a board, like sitting on a wood fold out chair. We were delayed 2.5 hours and they wouldn’t turn the air up, so we melted."
Cons: "Refused to change my flt date after I realized I made a one day mistake inadvertently. I called within 10 minutes afterwards. This was 6 months before the actual flt date. Customer service was snarky, unapologetic, and almost happy that I could not change the date or get any kind of refund."
Pros: "Since I was traveling with a child we were borded first"
Cons: "The seats weren’t the most comfortable"
Pros: "Actually a very roomy plane for these days. Highly recommend this flight and plane type."
Cons: "The food sucks - bring your own."
Pros: "Upgraded to business class for a reasonable fee."
Cons: "Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay."
Cons: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Pros: "Lot of space in E-xit-row 18, even for a big man like me"
Pros: "I like my trip - good service, good food (vine, whiskey :-) )"
Pros: "We lost our bags"
Cons: "Our barges were damaged"
Cons: "never got to goddamn frankfurt"
Cons: "See problem with the KAYAK reservation above."
Cons: "Long delay in taking off. Terrible food."
Cons: "I didn’t like that I paid for premium eco omg and the airline changed planes and switched all our seats to coach and oversold the flight without eva n an alert or option to keep our original seats. Never again!!!"
Pros: "Great entertaining system"
Pros: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Pros: "The crews are excellent"
Pros: "On time and good service"
Cons: "no screen for movies getting all aboard without dividing into sitting numbers."
Pros: "In time on arrival with a good chance to catch the next flight"
Cons: "Did not get the food of my choice. The system was blocked for early check in."
Cons: "Due to repair aircraft equipmen, almost 1h delay my flight."
Pros: "The attendants, gate agents etc. were all very friendly, but professional. Plane was clean and on time. Not too many announcements over the PA system too! Your inflight movies, choices and other options were very good too."
Cons: "When I flew to Frankfort, Aug. 5, they served me very good lactose free meals. I assumed the notation would be in my reservation and apply to the return flight from Munich on Aug. 20. Not true! The main courses both had cheese in them and the snack was awful! Some kind of chicken (? could have fooled me), in a tough dough. UGH! Couldn't figure out what was in it."
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "there was no entertainment - but it was a very short flight. Food was ok, service was great"
Cons: "N/A because we missed the flight."
Pros: "Everything about this flight was amazing. The food was fantastic, the service was better, and my comfort was always at maximum. This company makes all American domestic companies pale in comparison."
Pros: "Excellent crew service. Nice man from Italy who spoke Italian, German, Spanish and English. I cannot recall his name (Gian....??) but he was wonderful. Helpful, professional and congenial. Thank you."
Cons: "Bathrooms were well ventilated, very strong smell."
Cons: "Departure gate was not shown on the ticket. By the time we found a LH rep we were told that the flight was operated by United. After we found a United rep and started walking towards the gate we came across the passport control area that had a huge crowd waiting in line. I saw that we literally had 15 min left, while the long line would take us 20-25 min to get through. We had to jump through the lines and cut in front of people explaining everybody our predicament and making people upset. Got back stressed and tired"
Pros: "Lufthan changed aircraft and totally screwed by seat assignment, very bad."
Pros: "The in flight entertainment was excellent."
Cons: "I am disabled and we called the 24 hours in advance as requested to book seats with more leg room, accommodation for my autistic son's service dog, and special meals for my two children. None of these things were done as were booked even when presented with confirmation number provided by the central booking office. To top it off my daughter is allergic to peppers and her allergen free meal contained peppers."
Pros: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Pros: "The on-board crew could not have been better......their professionalism, service, attentiveness was the best that I have experience in Economy class travel. The plane was clean, the toilets were nice throughout the flight. The seats were comfortable and noticeably wider than some other carriers offer. The food was MUCH better on Lufthansa flights that originate in Europe than flights that originate in the US. I will definitely fly again."
Cons: "Boarding was chaos, I have never, even in India, experienced less organization of a boarding process. Actually, there were no lines, just a crowd of passengers pushing and shoving towards two gates. This was made worse by the occasional golf cart trying to move thru this throng of passengers. Most dangerous was that the flow of passengers down the escalators was not regulated, when I reached the bottom of the escalator there was no place to go, I was pushed awkwardly to the side by passengers piling up behind me. I am 67 years old, and found this very unsafe to my self and others. I hope that no injuries occurred."
Pros: "Lufthansa always does an excellent job, even with a gate change."
Pros: "The crew on Lifthansa is fantastic!!!!"
Cons: "There was no entertainment system, but it was a short flight! There was also a confusing bus to the plane. It was poorly marked and there was a point where the doors where closed and the bus was out front, we were all pounding to get through the door, then the bus drove off, we thought the my left us. 5 minutes later another bus came. We were fine, but the group of 8 did panick and had an unnecessarily stressful experience. Simple communication could fix it!"
Pros: "Good customer service"
Cons: "The airline lost my luggage"
Cons: "Missed this flight"
Cons: "Ground crew in Warsaw made me feel unwelcome. The harassment and discrimination I have experienced was unacceptable."
Cons: "Our flight from SFO to Frankfurt was cancelled and we were re-booked on a very bad itinerary."
Pros: "I've flown on many different airlines since I was 10 years old and hands down this Lufthansa flight was the best and smoothest flight I have ever experienced. First of all, the plane was very comfortable and had good leg room. The flight staff were all extremely courteous and attentive. There was one point where I was reading in the dark and the crew member asked if I wanted the light turned on to read! Normally I don't sleep on flights, and the same crew member asked if I wanted ice cream since I don't feel like sleeping. The crew seemed to have this magic ability to make the flight more comfortable without the passenger having to even think about it, or try to ask for extra service. All of the crew were just very outstanding and organized throughout the entire flight, they were all generally very helpful and kind. By the time I got off the 14 hour flight, I didn't feel even the slightest bit tired or anxious, I was able to spend time with my friends in Budapest upon landing and stay out till 2 am without having to sleep or rest because the flight was so good."
Pros: "All was very proffessional"
Pros: "Again, excellent customer service. Can't say enough."
Pros: "Lost my tablet and it was returned to me! Great staff."
Cons: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
Cons: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Pros: "everything is good!!!"
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Pros: "The crew was very kind"
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "The crew."
Cons: "The time between flights."
Pros: "Great airline"
Cons: "KLM crew exceed our expectations"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pros: "Crew was very friendly. Nice that wine was served without charge."
Cons: "Announcements from the cockpit were hard to hear. Food has been better in past."
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Cons: "Cramped seating."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pros: "The flight was great."
Pros: "Flight was on time and quick and comfortable"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "Great crew service. Among the best ever."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Cons: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "...The transfer at JFK was terrible"
Cons: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Pros: "Friendly crew. Good snacks. Timely updates about delays.cr"
Cons: "Crew forgot to serve several rows of seats including ours. Came around when reminded, but then said didn't have enough hands to carry trash away and told us to store cups, etc in back seat pocket when landing."
Pros: "Flight was fine."
Cons: "Crew was not very friendly."
Cons: "On time"
Pros: "There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see."
Cons: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"
Pros: "Pilot was friendly and addressed the crew and passengers multiple times with updates."
Pros: "Nothing really"
Cons: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Pros: "For the most part the people and workers were very nice"
Cons: "Couldn’t add baggage with the ticket bought online. Once I did it cost $100 to add 1 bag. Checking in process was the worst, as many kiosks didn’t work and the software seemed buggy."
Cons: "Constantly late! Unreliable and missed my connecting flight, AGAIN!!! 4 out of last 10 flights I have had lost luggage. No apology, it’s “just BA”."
Cons: "Arrangenents for wheel chairs at London were poor compared to Chicago which was excellent ."
Cons: "Transit time should be calculated reasonably."
Pros: "Did not realize I purchased a “no checked bag” fare - and the $60 each way charge really pissed me off, along with the &48 charge to guarantee a window seat again, each way. The site was misleading, and I resent being peneluzed for trying to be efficient. A two week work trip needs to include a checked bag."
Cons: "For a new plane, seats are very cramped. If you drop an earpiece on the floor, you pull a muscle to retrieve it / or make. Everyone in your row stand up. Decent movies mean a box under the seat cuts into legroom. A cramped, miserable 7 hours for this 6’0 tall American. Staff was as helpful as they could be, but my knees still hurt."
Cons: "Had no idea we had not payed to check a bag. Could have paid online prior to boarding for 30 pounds, but because we did not know, had to pay 65 pounds in order to check a bag at the airport. I am extremely dissatisfied with this flight and with British airways in general. I wish I would have known about the baggage and I could have saved myself a LOT of money. British airway crew were rude and unhelpful. I will not be flying with them again."
Pros: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Cons: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."
Cons: "A 2-hour layover was too short. We experienced crazy long lines for: the bus between terminals, immigration passport review; passport review before the metal detector, and detailed tests on permitted volumes of shampo, and toothpaste. The agent forced me to check a normally permitted carryon bag, then the bags took 45 minutes to be placed on the turnstile after the flight. Not an efficient airport."
Cons: "The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk."
Cons: "One piece of luggage was left at Heathrow. It arrived on the next flight so it turned out ok but was stressful for an hour."
Pros: "The seat was fine. the flight was as expected."
Cons: "expectation that one will fly with only one carry-on bag and not receive any food or beverage during the flight. industry trend is ridiculous ..."
Pros: "They were extremely accommodating."
Pros: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"
Pros: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Cons: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."
Cons: "Everything was sub par with BA. We upgraded to world traveler plus and the seats were old, there was trash from the previous flight and the tv screens were from 1995. The movies are only on loop so when you take off and are finally allowed to turn on the tv, the movies are 25 minutes in. All around a waste of money. Will never fly BA AGAIN!!"
Pros: "Staff and Crew amazing and very friendly on this trip"
Cons: "Nothing negative to report best flight for some time"
Cons: "Left late. Everything was unorganized."
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "Comfortable enough seats"
Cons: "Not even drinks were served"
Cons: "I had to purchase a cup of coffee."
Pros: "Staff at Heathrow was professional and efficient. Staff on board was professional and friendly as well."
Cons: "could not even get water to drink without purchasing"
Pros: "The best ever and a flew crew that understands hospital."
Cons: "Movies were second rate"
Pros: "Even on a short flight, you can feel a difference with the crew. This one was very good."
Cons: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."
Cons: "No hay entretenimiento"
Pros: "Service was great - so polite and friendly. And the coffee was worth every penny."
Cons: "the luggage fee - Now I understand why the fare was so inexpensive! I'm an American and thus slow :-)"
Pros: "Everything was great"
Pros: "Seating was roomier and much more comfortable. More leg room."
Cons: "No free snacks or drinks."
Pros: "Great flight, comfortable and the entertainment was perfect! The 10 hours flew by very quickly and the crew was amazing! Hey"
Pros: "It left on time."
Cons: "It was American airlines not BA. British airways never sent our bags on our flight leaving Gatwick. We got our luggage 2 days later."
Pros: "Luggage delayed."
Cons: "Did not get the seats I paid for"
Pros: "Was not made aware of baggage policy. Their regular policy allows one checked baggage but not our ticket. Was not prompted when doing online check in and led to me paying almost 200 pounds for luggage. Just ridiculous!"
Cons: "Baggage policy not clear - good way to force customers to pay more and help their revenue!"
Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."
Pros: "Everything was ok."
Pros: "The 1 hr flight"
Cons: "They charged 3.50£ for tea"
Cons: "I arrived about 45 mins before the departure time and they refused to let my 85 year old sick dad in a wheel chair board. They did not assist him in rebooking and we had to sleep in the airport to catch an Easy jet in the morning as all hotels were fully booked. This is about the worst service I have ever encountered and I would like a full refund Thanks Charles"
Pros: "although we could not checkin online until 24 hours before hand and we didn't have a choice in choosing our seats,my husband and I had seats together. British air was able to move us to an isle seat once everyone boarded"
Pros: "Slept most of the way. Cabin looked new, so that was nice."
Cons: "Having to gate check my bag even though it fit in the overhead bin."
Cons: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Pros: "The aircraft was much newer than the cramped old BA plane we took on the way to London. Much more comfortable- a bit more legroom. Screens in seatbacks for TV/movie viewing rather than the old laptops we were given on previous BA flight. Friendly flight attendants and food was great. Made for a very pleasant international trip!"
Pros: "Nothing. At. All."
Cons: "This was a nightmare. BA had no flights available to Edinburgh. Booked on 3 separate flights at 2 different airports. Last one was canceled outright. After being awake for 28 hours and traveling for 15, we finally were given a hotel room for the night in London. Still trying to get to Edinburgh."
Cons: "Couldn't say as the flight was cancelled on arrival in LHR. Took 5hrs and 8 seperate question to discover what was going on and to be offered a flight to Glasgow as an alternative. The flight to Glasgow also took of late arriving at 2310 local. Europecar were great hired a Mercedes E220 with a gps to complete the journey to Edinburgh, at a cost of 600GBP for 3 1/2 days including fuel. Arrived 8hrs late, seriously affecting sleep patterns and ruining an already tight schedule. BA could have met us exiting ac from LAS in T5 explained situation, new boarding cards etc, total fail, should have booked flight with Lufthansa to EDI via Frankfurt for 600USD less. BA Staff comments such as " I'm sorry I haven't been trained for this situation, I can't help you after 40 minutes" etc Total lack of staff available and able to assist, super poor knowledge, massive queues not moving."
Pros: "empty plane awesome"
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Pros: "Everything was awesome"
Cons: "Flight delay"
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Cons: "More Space between seats would have been nice"
Pros: "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
Cons: "The flight could’ve waited for us instead of leaving on time for Allentown!"
Cons: "Board planes from the back to front to avoid aisle congestion while boarding."
Cons: "Better entertainment"
Pros: "Loved the interactive headrest system. Games, movies and more. Kept me so busy that the trip seemed like minutes instead of hours. Very comfortable seats!!"
Cons: "Tight squeeze down the aisle and heaven forbid you drop something while seated because you pretty much had to put your head on you neighbors lap to get it."
Pros: "It was quick."
Cons: "Flying these days is no better than taking a local bus."
Pros: "Friendly crew, excellent food options, very clean cabin."
Cons: "I had to pay for water."
Cons: "Very cold cabin despite request to make it warmer, making it impossible to sleep. Food was cheap, carb-heavy fare - rice, crackers, a roll, sugar dessert bisquets all in one meal."
Pros: "The crew made the best out fo the terrible situation."
Cons: "Right after we boarded the plane our flight was delayed because of thunder. Instead of keeping us from boarding until our flight was clear to go. We stayed on the airplane at the gate for over 3 hours. In those 3 hours we were served pretzels and one cup of water. When the legal time limit had been reached and they were about make us exit the plane they decided we could take off."
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Pros: "Very nice plane. Nice, comfortable, uneventful flight."
Pros: "It was always a close call and almost missed my flight"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
Cons: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Pros: "The crew were friendly and did their job effectively"
Cons: "Lack of seat space Planes seemed old Minimal overhead storage room—carry on fits all other airlines overhead but struggled to get bag in compartment Also, no help from crew with this Seats recline nearly into lap of person behind"
Cons: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Cons: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Pros: "Clean comfortable and on time"
Cons: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."
Pros: "Got to destination early, nice leather seat."
Cons: "Food was horrible and no TV in each seat."
Pros: "The crew was excelent ! Very efficient"
Cons: "No individual entertainment. Sound on left side of plane did not work. Ran out of wine while pouring at dinner for an international flight. Bith wife and I got sick after eating on the plane. American Airlines Plane."
Cons: "I don't like the fact that American Airlines try to get me to put my small carry on bag below both ways in the cargo area it is against FAA to have batteries down there. I have 30,000.00 in cameras and they tried to get me to do this both times saying the bag will not fit. The Flight Attendant each time say that it fits JUST FINE! I'm going to try to avoid American Airlines as much as I can!"
Pros: "My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth."
Cons: "I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me."
Pros: "Crew was very nice."
Cons: "Flight delayed by 5 hours last minute, making my layover 17 hours long. The delay caused my car rental place to give away my reservation so I had to wait an additional 2.5 hours to get a rental car. The primary reason for my travel was a wedding and although I made the actual wedding, I missed most of the pre-wedding activities that I had rsvped for. The seats were really uncomfortable, particularly the lack of low back support. I was very sore after the flight and was unable to sleep despite having been awake for over 24 hours prior to the flight. We were finally given meal tickets but was unable to use as everything closed at 10pm."
Pros: "Ease of boarding, comfort on flight."
Cons: "The delay for 3 hours."
Pros: "Got to watch movies"
Cons: "Need more leg room"
Pros: "Comfort level on the plane was beyond my expectations. Seats, noise level, and elbow room excellent. I will definitely take another flight with American."
Pros: "The crew was nice."
Cons: "The planes are old. Needless to say there is no Wi-Fi, and the only entertainment on a 7.5 hour flight was a tiny tv in the center of aisle. 1987 tech in 2017. Our plane was delayed for 8 hours due to a broken hydrolics system, and no compensation for additional expenses due to equipment failure was offered."
Cons: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."
Pros: "Never made this flight they rerouted."
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Cons: "I didn't get ANY flight status reports until I had arrived and was at my destination for the night!! American did a fine job. I got updates TODAY on my flight and baggage claim for yesterdays flight form you!!! Your service sucked balls!!"
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Pros: "Large plane, and helpful crew."
Cons: "Not much."
Pros: "Flight was fine"
Cons: "After traveling on 9 flights during a 2.5 week period, this crew mishandled my bag leaving damage to the handle and top of my bags."
Pros: "Great food and friendly crew."
Cons: "Even though it was a red-eye, it still would have been nice to have a tv for an international flight, or at the least a way to charge your electronics."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "Bottom tier entertainment provided"
Cons: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"
Pros: "It was a very quick flight! I got some great rest and went right into work, ready for the day."
Cons: "They checked my carry on, and it ran me a little late leaving from Nashville waiting at baggage claim."
Pros: "The plane left on time and the flight crew were very courteous."
Cons: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Pros: "The cabin crew were friendly and the food was decent."
Cons: "Boarded us onto a plane with a broken engine, deboarded the plane and delayed the flight 4 hours. Then we sat on the tarmac for an hour after landing because they didn't inform the airport that we were in a new, larger plane."
Pros: "Direct flight, convenient schedule"
Cons: "Ground delay at JFK, no personal entertainment system"
Pros: "It didn't crash"
Cons: "3 hour delay in take off and landing, malfunctioning door not weather caused the delay Moved to other gate and plane with blasts of cold air on passengers Stood on plane after landing Stood on bus waiting to be driven to exit point in terminal Missed the train that I had ticket for, bought online, so I lost the money and lost the day planned around the train schedule (plane was supposed to arrive at 7:10 and it landed after 10:00. I moved as quickly as possible through all stages, with no checked bags, cash in hand, but I missed a 12:30 train and failed to meet the guide lined up to meet me"
Airlines flying from Kentucky to Edinburgh have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights