Pros: "Very nice crew, quickly boarded and smooth flight!"
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights."
Pros: "The where very helpful"
Pros: "Plane was clean & modern"
Cons: "More leg room"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Cons: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "The crew was amazing my daughter is still talking about how nice they were to her."
Cons: "Nothing at all!"
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "Helpful staff"
Cons: "I didn’t have anything negative to report regarding this flight."
Cons: "The crew was terrible & rude."
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Cons: "No upgrade"
Pros: "Staff, service, options"
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!"
Pros: "Leg room and seats are very tight and I'm a small person."
Cons: "Coach class is very crowded."
Pros: "Nice flight attendants"
Cons: "Freezing flight."
Pros: "The flight entertainment and crew were great. They had a lot of the latest movies available to watch, though I'm not sure you'd be able to watch if you didn't have your own headphones (I did). The crew were friendly and helpful. I got a cold cup of coffee when it should have been hot, and they corrected it immediately."
Cons: "They charge you for everything: sitting in an aisle or window seat ($15); checking one piece of luggage ($25); for food, even on a five hour flight, save for complementary snacks like a granola bar or pretzels. I paid $11 for a tiny sandwich (it fit in the palm of my already small hands). I will definitely get good at the airport next time. It may be just as expensive, but at least it will be filling."
Pros: "The staff was efficient and kind"
Cons: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "Food was better than the usual airline food. We also got a Valentine's day chocolate."
Cons: "seats too narrow, barely have room to sit and stand. No USB charger"
Pros: "Quick boarding, clean plane, good entertainment system."
Cons: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Cons: "They charged $300 for 3 bags"
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Pros: "The costumer services."
Cons: "My roundtrip flights with delta were all delayed at least 2 hours. That's what you pay for for a cheap flight. There were no inclement weather and the staff didn't give a reason for the delay."
Pros: "The courtesy of the staff and the seats in the "delta comfort" section."
Cons: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Pros: "Friendly but efficient. Allowed me to keep my bag with me without a fight."
Cons: "Usable to hear gate agent announcement in LAX"
Pros: "Our stewardess in the economy cabin was probably one of the best we have ever encountered. She was very courteous and personable."
Pros: "Had exit row so more leg room"
Cons: "Did not announce zones well, no entertainment."
Pros: "Movies- pro staff"
Pros: "Friendliness of omboard crew"
Cons: "Flight was more than 2 hours late"
Pros: "Just absolutely uneventful and quick."
Pros: "The fact that the flight was direct. Entertainment options. Availability of USB and power outlets once you upgraded to priority seating."
Cons: "Flight was delayed as a result of volunteers getting off the plane due to overbooking. Their luggage had to be found and unloaded. Abusive and rude ground and security staff. On board staff was curt and was just going through the motions. Priority Seating seats were flimsy and extremely uncomfortable for a 10hr flight, even using the front seat pocket felt like you being kicked in the back. Seats reclined only 3 inches. Quality of food was pathetic. Serving trays were so small that is was impractical to eat out of them as food served barely fit in them. Toilets and sinks were clogged and dirty 1.5hrs into the flight. In short, it felt like you were traveling on a cheap bus."
Pros: "Crew was great"
Cons: "Flight left late; and we were the first Flight fromTallahassee. I missed the morning convention meetings."
Pros: "Good crew."
Cons: "More comfortable seating."
Pros: "Comfortable seating, good food served by this airline"
Cons: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "Great crew"
Cons: "Uncomfortable seating"
Pros: "Friendly crew, tried their best to accommodate"
Cons: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Pros: "Crew was good overall"
Cons: "Food was overheated and bland in taste. No on board entertainement"
Pros: "Food was good & they served a full meal!"
Cons: "Crew appeared annoyed with everyone. No entertainment provided."
Pros: "Everything, I love Lufthansa"
Cons: "My luggage did not arrive on the flight from Frankfort to Athens. The Lost Luggage staff was very helpful, but the process took a long, long time. Then when my luggage arrived the next morning, no one was staffing the Gold kiosk, so it took another hour and a half to get my luggage. (We had received an email saying that the luggage would be available at 7:30; no one was there to provide it to us)"
Pros: "I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37"
Cons: "When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work."
Pros: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Cons: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Pros: "Stuttgart to Frankfurt was good.. ."
Pros: "The crew was really good. The food was much better than my cross the Atlantic flight. There wasn’t any entertainment so I am not sure how to rate it."
Cons: "Frankfurt airport is not very good. Why does a passenger who has cleared security in the US have to do it again in Frankfurt? It is an unnecessary requirement that causes some passengers to miss their connecting flight. I will give them a pass on clearing immigration But going thru security....no."
Pros: "Polite crew"
Cons: "1 hour delay again"
Cons: "Had to run thru airport to catch plane, thn long wait to board."
Cons: "Got to pick a seat when signing in"
Pros: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Pros: "How all drinks, food, snacks & headsets are included and the staff so respectful and kind."
Cons: "The guy behind me coughing all over me. Not exactly your issue though."
Pros: "Equipment, crew"
Cons: "The boarding of the plane was disorganized."
Pros: "A male flight attendance made me feel uncomfortable. I sat in empty sit with number 3 instead of 4 and he asked me to check my number on my boarding pass. WIth an extremely directive and dictating tone in his voice he told me YOU SHOULD GO AND SIT to what your ticket says. It is VERY important to be sited, although the seats are available you should be sited where your boarding pass directs you to be."
Cons: "I realized that some people of their crew are extremely insane! I have never had an issue like this, with DELTA or AIR FRANCE, or KLM, or NORWEGIAN, or SAS If it was only one persona that I had to deal with, which it was on my flight from NY to Munich I would say , it was coincidence . One person is not a statistical point and accuse the whole Company. But this was repeated on my second flight from Munich to Athens. Then I said, this is not coincidence, it is a pattern that is repeated and not professional . NEVER AGAIN WITH LUFTHANSA is my decision and my recommendation."
Cons: "Will need to add more recent movies for entertainment"
Cons: "Wheelchair assistance did not arrive at gate."
Pros: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Cons: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Cons: "They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free."
Cons: "All flights in Frankfurt boarded via jet bridge. Flight to Greece boarded via a bus. Freezing weather in Frankfurt. Are Germans prejudiced to Greek passengers?"
Pros: "The crew was more helpful than the transatlantic flight."
Cons: "My seat. It was right behind the first class and as the crew rushed to serve them, they threw the separating curtain at my face as I was sitting on the corridor. It was so frequent I couldn't sleep and the passanger did the same."
Cons: "Missed my connection due to airline delay and was put on a flight 12 hours later"
Pros: "On all my flights everything was on time and ready to go. Crew was super helpful and friendly. Ready great service and constant visual of crew for us if we needed them. Was not expecting to be fed sooo much on my flights which was awesome! Seats were comfortable, pillow and blanket were a nice accommodation as well! The entertainment was awesome - made 8 hours quickly disappear! Will definitely fly with Lufthansa again when I go overseas!"
Pros: "Flight attendants we good"
Cons: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"
Pros: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Cons: "Airline lost my luggage on the last leg of our trip."
Pros: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Cons: "Cramped boarding area."
Pros: "Crew was great and helpful. Flight was half empty so it was comfortable."
Cons: "The plane was not very clean."
Cons: "Vegetarian meal choice not offered"
Cons: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Cons: "They misplaced my oversized luggage even after I paid the overpriced $100 fee (87 euro cash only) for a 2nd checked bag. It was not defined by weight or size, but a straight fee of $100 for any kind of extra bag"
Pros: "Comortable seats, great service, combined with good food and entertainment made for an enjoyable flight"
Cons: "The boarding process was poorly executed"
Cons: "A man next to me took a picture of me when he thought I was asleep."
Pros: "We were not cramped like US domestic flights. Bathrooms were kept cleaner."
Pros: "E-mail notification on change of gate"
Pros: "great service! right on time! very polite staff! will fly with them again!"
Pros: "Comfortable seats."
Cons: "Boarding was like a "free-for-all", the gate agents exerted NO control at all. The departure was delayed about 15 minutes (no big thing" but then we sat in our seats for an additional 45-50 minutes for a total of more than an hour!. This after an 11+ hour first leg."
Pros: "This part of the journey was excellent."
Cons: "The very long commute from one terminal to another terminal."
Pros: "Food & Entertainment were OK"
Cons: "My seat was 32C , me being disabled (wheelchair). My wife seat was 32 A and was DEFECTIVE. It could not be lowered towards the back, actually it has only the fixed position (all the way up). The lady from the seat before my wife's (31A) was lowering her seat ALL THE WAY. my wife protested, the crew tried unsuccessfully to adjust my wife's seat. Finally, instead of considering my condition and relocating us to some other seats (there were several free on this flight), the crew's lead stewardess (Friederich ?- I could not read the label, she kept it under her jacket) decided to upgrade that couple seats by moving them into the Business Class."
Pros: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Cons: "Very few good Obie's to choose from."
Pros: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Cons: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."
Always exceptional service
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "Crew were very good."
Cons: "No vegan food available."
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Cons: "tout est à revoir !"
Cons: "Advertised October Pink products but did not have them for breast cancer support"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Pros: "Air. France usual"
Cons: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Pros: "Intranet wifi meant I could watch entertainment on my iPad"
Cons: "Seats are very uncomfortable"
Cons: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"
Pros: "Not much but the staff"
Cons: "No room, boarding was slow, zero bag or legroom"
Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "Everything was fine"
Pros: "Food was good. Crew nice and professional."
Cons: "Landing was not so smooth."
Cons: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Pros: "The free glass of red wine when the plane finally took off."
Cons: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Pros: "Nice staff, very professional and helpful."
Pros: "I like fly attendant who served us meal"
Cons: "I didn’t like that space between each seat is small"
Pros: "Only the cabin crew was good."
Cons: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"
Cons: "The room between seats is unbearable."
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Cons: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Cons: "Some toilet facilities out of order and some slow service"
Pros: "Short, lots of leg space"
Cons: "the food is terrible."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "I like service of AF"
Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Cons: "Disorganised boarding with people allowed to bring on multiple and oversize bags that by the airlines own admission delayed departure"
Pros: "Courtesy staff excellent!"
Cons: "Console for gaming poked guy in front. Needed joystick"
Boarding was super slow and congested at the finger; food is just water and a snack for 200 euros flight ticket; no finger at arrival so 20 minutes waiting in London
Will never Book anything with kayak Again I was denied to board the flight and call both British Airways and kayak both didn't help and told my money is gone and will not get a reschedule flight or my money back I have to repurchase an emergency ticket today with delta and was able to board the flight with no issues now I need a refund. I will advise everybody to Stay away from Kayak and British Airways and American Airlines they messed up my trip and cost unexpected $2500 that I didn't have it in my budget
Pros: "Sarah the Cabin Manager was amazing."
Cons: "The business seats are horrible"
Pros: "The crew was good, very helpful."
Cons: "The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane"
Cons: "Best flight and touch down ever."
Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."
Cons: "Flight from heathrow to Manchester stopped it being excellent alll round as flight delayed over an hour"
Pros: "Stress free trip - fine all round"
Cons: "Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement.."
Cons: "Incoming flight delayed so late departure"
Pros: "Polite and helpful crew members."
Pros: "leaving the plane"
Cons: "Boarding a disaster. Flight delayed because crew had to offload hand luggage for 10 minutes. This should have been handled at check in or at the gate. Seat comfort way beyond a joke and they call themselves a premium airline. Food was out in row 4!!!! Seriously!!! Arrival at Heathrow, jetty broken and more delay."
Pros: "On time."
Cons: "The dinner menu was ok. I didn’t like the breakfast at all."
Cons: "Are you kidding me? Plane was delayed and we miss the next plane. We were in airport 14hr. Still in London."
Pros: "I’m always impressed with the friendly and caring nature of the British Airlines staff. They always go the extra mile (or km) to make sure that you’re happy."
Cons: "The food, but who flys for the meal"
Pros: "Crew and seat comfort."
Cons: "No entertainment, not even available if you paid."
Cons: "Service level and carelessness of the crew"
Pros: "Terrible food. The food will actually make you sick."
Cons: "Charge extra for food but provide food that will not make you sick."
Pros: "Cabin relatively new. Leg room in economy adequate. Cabin crew pleasant"
Cons: "Zero checked baggage allowance!! CDN$70 for first checked bag if booked before hand, $113 per checked bag if paid at airport!! All food and drink on this 4 hour flight from London to Santorini must be paid for!! No peanuts. No cup of soda/pop. Maybe a small plastic cup of water. Bring your own iPod or tablet. No seatback entertainment! On Airbus with very limited overhead hand baggage capacity. Roundtrip cost of this 4 hour flight CDN$800 per person booked 3 months in advance, not much less than transatlantic flight of almost twice the time from Toronto to London on Air Canada Boeing 787 with loads of overhead luggage capacity, free first checked bag, 8 inch screen seat back entertainment system, charging ports, one major meal with wine / beer, unlimited pop, plus snack. A real shocker to get Ryanair amenities on this British Airways flight which was no bargain."
Pros: "It was efficient and on time"
Cons: "British air is not what ir used to be. It is no longer high caliber flying. The attendant were not impeccable a it once were. The plane was not grand as o expected. Just average like any other airline"
Pros: "Every flight was late. And then we missed a connection not because we landed late, but because they didn’t have a bridge crew. So we sat on the ground for 45 minutes awaiting a bridge crew. Invitee were re-booked on a new connection, but low and behold that was also late."
Pros: "Easy to make the connection flight, very informative ."
Cons: "Food look and taste like cat food"
Cons: "We paid an extra $60 to select seats up front and they moved our seats to the back of the plane without notifying us."
Pros: "Everything was okay! The plane was kind of empty and that why the service was excellent, the crew very friendly."
Pros: "Smooth and nice flight. Crew was friendly and attentative."
Cons: "I found it surprisingly coincidental that both my wife's and my checked bags did not make the flight to Santorini. Of course, given how the process in dealing with Kayak and this booking, it did not surprise me. Any calls or customer service related questions were handled as though we were 2nd class citizens. I've never been treated like this traveling, but always the attitude came from "oh, you booked this through a discount site" and then I was handled accordingly. I booked it through Kayak for ease as I planned a 7-city, 21 day trip around the Adriatic. Now we'll do our honeymoon without a wardrobe change, filing claims for the contents of our bags, as no one can tell us what happened, or where the bags are, and we're about to depart for our next city. Never, NEVER book a trip from a 3rd party. The seats next to the toilets that don't recline, attitude from airlines, now my first lost bag in 10 years (I fly 3 times a month, too)."
Pros: "Nice crew"
Cons: "Uncomfortable seats - especially for business"
Cons: "food was not good."
Pros: "crew was very welcoming which made our journey very comfortable"
Pros: "The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!"
Cons: "The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight."
Pros: "flight attendants were pleasant"
Cons: "Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare."
Pros: "Because of the cabin crew strike the old biddies pushing the trolleys were smart enough to give the passengers double the quota of wine to keep us quiet so we didn't mind the slow food service. I had an excellent flight sleeping thru half of it."
Cons: "The audio provided by the ear buds provided produced very poor results, probably causes long term hearing loss."
Cons: "It was shocking that there wasn't even an offer of a glass of water during the 2-1/2 flight -- unless we paid for it. The crew went through once with their cart of purchase offerings and that was it. Shameful."
Pros: "One of the flight Attendants was went out of her way to assist me with a different meal option that was non dairy."
Cons: "Flight delayed ! Lost checked bag at gate because of missed connection in London ! Retrieved 3 days later !!!"
Cons: "The only International flight I ever paid extra for one 2nd baggage. That took away my savings on ticket, and never going to fly on British airways as long as they charge for 2nd checked in baggage."
Pros: "It arrived in Greece on time, good landing."
Cons: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Cons: "Middle seat, very cramped and I'm short"
Pros: "Everything on the flight was fine the crew was great and the seats had a comfortable amount of legroom."
Cons: "I was shocked to learn that my ticket did not include any check in baggage allowance. Plus the charge of £60 per bags for our travel party of three was just rude. I was also disappointed to Learn that BA would not honor my One World Saphire status in anyway and give me a free checkin."
Cons: "Seats broken..no free deink"
Pros: "This flight was like being in a cattle car. I weigh 115 pounds and felt cramped in every direction."
Cons: "cattle car"
Pros: "I liked all of the entertainment options and the food was quite good for an airplane. I also liked that I had a free seat next to me for more room."
Cons: "There's never enough legroom and I always wish there was a way to remove the headrest since it sometimes really bothers my neck since there are only so many ways it can bend. For taller people, it sometimes makes your head bend forward when you need to rest it back further."
Pros: "A380 planes hold far too many people for the capacity of the departure terminal making the gate experience sonewhat of a spill over. Seating maps at check in did not make available a single seat close to us for a third member of our party who had booked an equal ticket on a separate booking. Yet after n boarding there were seats physically available that were not offered by check in staff. Meal trash was left for far too long before collection in our seats which was upper deck final rear cabin. Plane noise during flight was very low, excellent. Miami Airport is a logistical immigration process nightmare. We look forward to BA using FLL instead directly from the UK."
Cons: "I flew about 1 million miles and truly felt like a sardine- absolutely NO leg room and very archaic entertainment system. NEVER AGAIN !"
Pros: "Generous with drinks and snacks, ever courteous"
Cons: "British airways lost our luggage in between London and Thera. Tryimg to track down any answers from British airways was near impossible. Have not heard anything form the airlines in the way of an explanation or apology."
Cons: "No air flow, very stuffy and cramped. When people recline seats it makes it even worse but everyone reclines on a 10 hour red eye."
Pros: "Absolutely nothing"
Cons: "Being trapped at Edinburgh airport. The incompetence of BA. The shocking state of their aircraft. Their inability to understand customer service."
Pros: "It was busy but the flow of the all the people was moving. And i had a seat but the flight attendant move me a empty seat with more room. When you are 6'6" 275lbs. Sometime seating is a problem.."
Cons: "Everything was fine. No real problems..and i hate flying only one bump that scared me.."
Aside from the plane being filthy, it was a perfectly fine flight
Sone pleasant staff. On time. No AA staff at gate at boarding time in PHL. Most staff engaged with one another, but not very attentive with customers.
Due to previous flight not getting to Dallas until two hours after it should have, I missed my connecting flight. Then I was on standby for last flight out for the night. Originally I was 6th on standby list, but by time it came to board I was 14th on list somehow. When boarding I was last to be able to board and was walking towards the plane when someone with ticket showed up very late causing me to get booted from flight. I ended up having to stay the night in Dallas and hope to get on the next days flights as a standby passenger. Worst travel situation in quite a long time.
Quick flight. Cookies and soda. Not knocking it. Just okay.
I liked the direct flight from ORD-RSW. The plane was relatively new, clean, and in good shape. I didn’t like the two hour delay or the waiting an hour after we landed for my checked luggage. After a scheduled landing of 7:50 PM we didn’t head to our car until after 11 PM.
Cons: "An on time flight"
Pros: "The plane was really clean and they had lots of overhead storage."
Cons: "It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it."
Cons: "I paid additional money for 3 seats together, when I got to check in I was told I cannot do that. I had to sit separately from my children. I was sat next to an obese man. I kindly asked the flight attendant if I can take empty seat across the aisle from me and was told no without a reason. I thought we were doing social distance ,but apparently not. As for there earlier claim of no 3 seats available next to each other .. it was obviously a lie because the seats just across from me where empty. I hope not to fly on American Airlines again."
Pros: "I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean."
Cons: "The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating."
Pros: "Smoothest flight ever"
Cons: "Terminal at Ohare is terrible. Severe shortage of restrooms, poor signage"
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Pros: "Absolutely NOTHING"
Cons: "I WANT MY MONEY BACK. We were stuck on a plane for 10 HOURS. No food available. Just sitting there. Communication from the crew SUCKED. Their staffing sucked. I WANT MY MONEY BACK"
Pros: "Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!"
Cons: "The flight could’ve waited for us instead of leaving on time for Allentown!"
Pros: "Good crew, but terrible turbulence and broken microphone"
Cons: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Cons: "the flight was delayed 5 hours due to maintenance. The captain had to finally, after several hours, come to the boarding area to inform all of us that there was problem that was not communicated correctly so we then had to wait an additional 2.5 hours more on top of the original 2.5 hour delay for the two certified mechanics on St. Croix to attest that the plane could fly. No one asked them to come earlier, so we waited for pretty much five (5) hours. We were promised meals and hotel in Miami. the Miami American Airlines service desk told us, sorry, there's so many people, we could not be accommodated. This is outrageous, and I want my money back. I paid for 4 people on that flight and we were treated horribly. On top of that....Cheapoair, representative from whom I bought the tickets, sold me tickets without my understanding that we only had 41 minutes to get off the original flight from Christiansted find the next flight and board it. We never would have made it. Final point, the Cheapoair guy who sold me the tickets charged me about 500 dollars more than what he said the cost was. He quoted and said "all in" 1150 per ticket (I bought 4 tickets). He then charged me nearly 5300 Again this is outrageous and a complete sham. I demand to be compensated for this."
Pros: "Thankfully they gave out ear buds on the plane"
Cons: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
Cons: "horrible food and poor service and attitude of cabin crew"
Pros: "Friendly crew, excellent food options, very clean cabin."
Cons: "I had to pay for water."
Cons: "Need better coffee"
Cons: "While my experience was excellent, I must acknowledge that the practice of charging significantly more for some seats is outrageous. I was happy with the (free) seats I had."
Pros: "How nice the landing was. And how really sort it was"
Pros: "Leg room. Crew. Nice airplane. Even captain greeting passengers."
Cons: "Late departure. Sat on tarmac for 20 minutes"
Cons: "Made us wait over 2 hours on the tarmac before take off inside the airplane."
Pros: "The crew were friendly and did their job effectively"
Cons: "Lack of seat space Planes seemed old Minimal overhead storage room—carry on fits all other airlines overhead but struggled to get bag in compartment Also, no help from crew with this Seats recline nearly into lap of person behind"
Cons: "Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now."
Cons: "After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy."
Pros: "Quiet flight"
Cons: "Very old plane with zero on board entertainment. Seats in front of exit row barely recline."
Pros: "Timely, decent plane and a great crew. Next to me was a family with a young (one-year-old) kid. The crew were so accommodating and went above and beyond to help them. They deserve an award!"
Cons: "Entertainment system: world's worst touchscreen Food: I am sure it can be better"
Cons: "Typical Shanghai ground delays"
Cons: "I don't like the fact that American Airlines try to get me to put my small carry on bag below both ways in the cargo area it is against FAA to have batteries down there. I have 30,000.00 in cameras and they tried to get me to do this both times saying the bag will not fit. The Flight Attendant each time say that it fits JUST FINE! I'm going to try to avoid American Airlines as much as I can!"
Pros: "My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth."
Cons: "I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me."
Pros: "Pretty good dinner and breakfast, complimentary wine"
Cons: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Pros: "We're hustling and hard working."
Cons: "Having to fly from Hawaii back to lax to fly to Australia."
Pros: "The airplane was new. It had power plug and entertainment at each seat. It has a fabulous selections of entertainment for all ages. Comfortable seats as well."
Cons: "The crew only came offered drinks 1 time for a 5 hours flight. They did come by to offer room temperature water mid way through the flight. Food choices were minimal."
Pros: "The plane"
Cons: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Cons: "Trtvr Rrrrrcffrrcr rr crfrr"
Pros: "Everything was fine except it was inexplicably late!"
Cons: "It was over 30mins late for no reason!"
Pros: "The staff was nice. The food was good."
Cons: "One hour and 30 minutes delay. I got my luggage the next day after landed."
Pros: "Courteous crew, easy experience smooth "get in and get out" process"
Cons: "Flight was late due to weather but that's beyond anyone's control obviously"
Cons: "The video screens weren't very good. You had to tap screen multiple times to select a choice."
Pros: "Gave us plenty of food and entertainment"
Cons: "the touchscreen for the inflight entertainment wasn't working properly - slow/unresponsive on the right side - and the announcements were deafening over headphones"