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Cons: Agents at the gate doing the pre clearance for Hawaii were polite, helpful and patient. Kudos to them all!!Read more about Alaska Airlines
Cons: Agents at the gate doing the pre clearance for Hawaii were polite, helpful and patient. Kudos to them all!!
Cons: Seats hard and didn’t recline. No food.
Cons: The online movie service didn’t not play and
Pros: Great flight and wonderful service
Cons: All was well
Pros: The flight was excellent, thanks to flight attendant, Dan, who embodies the Aloha spirit.
Pros: Only one lady on the crew was working so hard and very nice. She was doing everything the other lady who was a bit younger did nothing but walk up and down the isle. If it was up to the younger lady the people who have suffered.
Cons: Plane is old and noisy, the first class was something from the 90’s I have flow premium economy on other airlines which was better.
Cons: No seat-back entertainment on a long flight is not ok. If there was warning about that during the booking process, it was too subtle and I missed it. It was an unpleasant surprise. Also, the seats are just so stiff and uncomfortable. If this was a 3-hour flight, fine. But nearly 6 hours, no.
Cons: Missed 2nd leg of flight due to 1st leg not taking off at correct time due to improper scheduling on Alaska’s part at SeaTac airport. Forced to take next flight the following day without any accommodation for my wife and 3 year old son. Was told by Alaska service agent to just sleep at the USO.
Pros: the flight itself was comfortable.
Cons: getting assigned seats earlier.
Pros: Very good attention in general
Cons: Improve the seats
Pros: Crew was attentive and very pleasant
Cons: Seats too close together, even in premium. Seats too thinly padded, but LOTS of leg room, especially in the seats right behind first class.
Cons: The crew didn’t seem like they wanted to be there. The entire crew was standoffish. It seem like asking the anything was a huge ordeal they didn’t have time for but they’d do it bugredginly.
Pros: The only enjoyable thing about my flight was the couple sitting next to me.
Cons: We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back.
Pros: The crew was polite and helpful.
Cons: Choices of food could have been better, including not running out of items on a 5 hour flight.
Pros: My seat was so wonderful and even the people in my row too. I surly do not like a middle seat... but location of row 6 and everyone in the flight crew made me feel so so comfortable I was even able to get some sleep
Cons: I love you guys and I am looking forward to my next trip and adventure with Alaska Airlines!!!!!
Pros: All the ladies (and the pilot) who helped us were so lovely and helpful! Thanks for such a wonderful experience ❤
Cons: Not that the airline had any control, but the turbulence was the worst I'd experienced (and longest-lasting) in the 40 years I'd been flying. The crew kept everyone comfortable, informed, and safe.
Pros: Staff was professional but not warm. Boarding was easy and the timing was great.
Cons: Cramped. Absolutely no leg room and I’m 5 foot 2 inches. The bathroom filled up so no one could use the facilities for the last hour of flight.
Pros: Crew was friendly and the service was good.
Cons: Stuck next to self obsessed millenial who couldn't stop taking selfies of himself and he kept rubbing against me (apparently not noticing I was there?). He had plenty of space so it was weird.
Pros: The staff was extremely friendly and accommodating. Quality of the flight was great! I loved how comfortable and clean it was. Great to have a flight that has jacks for your chargers as well as free WiFi! Will definitely be flying again!!
Pros: The flight took the blink of an eye.
Cons: I would have liked to have been woken for the food dispersal and being over 6 feet O cannot say enough about adequate leg room or lack thereof.
Cons: What food? Alaska Airlines doesn't feed the cattle. Even the Salmon I brought back, one was semi frozen, expected that... The other was not frozen at all??? What's up with that??? Leave that one out on the tarmac or what??? Doesn't matter what "AGREMENT" Alaska Air has with any airlines. Make you go through TSA again and there isn't enough time to catch a flight 60 minutes later. Much less get bags and check in again. I"m look for a different air carrier. Alaska Air is a mediocre airline and it's okay for them. That landing included a few bounces. The pilot came over the com talking about a great landing. I'd hate to see one of his bad landings.
Cons: It was about half the price of other major airlines. So naturally I expected the worst. Turns out it was better than many airlines I flown in the past.
Pros: The flight from hell is over. I've had better jumps from a C-130. At least I didn't bounce as much and the Army never nickel and dimed us for everything.
Cons: Boarding? Alaska Airline had a 4 hour lay over. Crew? Ask "Chad" a question and when he's done joking around and serving 6 other people, he may get to you. Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death they landed on one set of wheels, then bounced two more times.
Pros: Crew was exceptional.
Cons: Media options in flight.
Pros: I'll let you know after we get on the one they pushed us to. Completely unacceptable service.
Cons: We don't think that we will be flying an airline with such poor management teams in place again.
Pros: Great service
Cons: I upgraded seats for $99. Compared to Hawaiian Airlines upgrade for $80 return trip from Honolulu to Oakland, Alaskan was disappointing. One older stewardess with long blk/grey hair and glasses was rude. I asked her a question and she told me to sit down. I was waiting to use the restroom. Must have been a bad day for her. We were fed on Hawaiian which was a treat.
Pros: The flight was ontime and the crew was great. Nice app onboard for watching movies...free!
Cons: No fault of the airline, but I am a little over weight and the flight was tight.
Pros: it was a very pleasant flight .everything was smooth except for a little delayed on the way back looking forward of flying with Alaska Airlines .a airlines
Pros: The staff were very patient with very large group traveling. The staff were very cautious of them not burning themselves with the coffee. If when having large groups of non-speaking passengers, place their group leaders separate so that they can help translate for the crew and then not have to take so long to help them out.
Cons: Allergies to dogs and there was a dog on the plane. Couldn’t stop sneezing and had an aweful time trying to pressurize my ears from allergies. Very difficult when air circulation can’t be controlled at seat. It was freezing and no way to close vent or stop air from hitting directly onto me.
Pros: As always, the Alaska crew was fantastic.
Cons: Food just is what it is. Free mai tai’s at the end of the flight we’re great!
Pros: nice plane and crew.
Pros: The breakfast bowl was warm and filling
Cons: Cart service seemed rushed, the female FAs not as friendly or sincere as their counterparts
Pros: I alway love flying Alaska airlines. Their flights are on time and their staff is friendly and professional.
Cons: I didn't like that you have to pay to rent a movie. It's provided through most airline carriers and I was shocked they were renting out tablets to view movies.
Pros: Customer service and flight a little early!
Pros: It was pretty long flight - 6 hours. Crew was friendly; we were getting drinks and litttle complimentary snacks during all flight. We didn't have screens so it was nothing there. Some options were available for purchase. Food was available for purchase. I would love to take another flight with Alaska airlines.
Pros: Planes same more spacious. Crew excellent. Boarding quick and efficient
Cons: They did change my flight by several hours which was disappointing as I had a very short stay made shorter. No compensation not able to get me something better. Also resulted in a 5 hour layover in Seattle. Don't like paying for entertainment or food when I pay $1000 for flights. Feel cheated and buckled and dimed. Also did not like no free checked bags. Again I find all airlines that do this insulting. One bag should be included in our flight. How many people fly without any. That is one reason I often fly southwest.
Pros: Crew were fairly good however it was probably due to sitting by the captains significant other. First time flying alaska, probably will again due to them having more free stuff then United.
Cons: Drinks didn't come by very often, felt like the crew were sucking up to the SO of the captain and ignoring me and my fiance.
Pros: Crew was friendly and efficient.
Cons: Zero entertainment unless you pay extra.
Pros: Rick was probably the best flight attendant I've ever encountered! Granted it was First Class, but he went absolve and beyond with our family.
Cons: Plane was a tad run down, i.e.: cosmetically things were broken or falling apart.
Pros: Service, nice plan and easy ride to Honolulu.
Cons: I don't the seating arrangement in a 737-800. Three rows on each side makes the window and middle passenger very uncomfortable.
Pros: great flight and crew. efficient. plenty of leg room.
Cons: seats are not conducive to low back support and then push the head too far forward. This is a common problem on all planes. wish they would redesign the seat shapes.
Pros: First flight (out of 5) they didn't run out of hot meals before they got to me.
Cons: Delay for more than an hour due to malfunction in the cockpit with no explanation for a very long time. Seats would not recline even an inch and very uncomfortable.
Pros: Loved it! Great food choices and we downloaded the app so we watched a few free movies!
Cons: I would like to have as much room in coach as first class, but that won't happen. :)
Pros: Crew was great. Boarding was great and even though we were delayed in leaving Seattle we got in on time.
Cons: Couldn't get the wifi to work dispite trying several times. I had even uploaded the gogo app previous to leaving Seattle. Seats were uncomfortable too, very little cushion left on them.
Pros: Friendly crew, free mai tai.
Cons: Pay for baggage.
Cons: A long line for the aft toilets, and crew told us we couldn't use the empty toilet at the front because first class passengers pay more. This was TWO attendants making people wait when at least one other toilet was open up front on a five hour flight. Is this even legal? Very disappointed in lack of consideration for health and comfort. Thanks for listening.
Pros: I loved that on the way home to Hawaii there was an option to get an app to access free movies and TV shows. It was awesome!
Cons: I tried going from the Entertainment link to the free chat link but it didn't work. Maybe I was at the wrong altitude or something but it would have been nice if I could switch between the two option of chatting and watching the movies and TV.
Pros: On time and comfortable.
Pros: Very nice crew, quickly boarded and smooth flight!
Pros: Short flight good crew
Cons: Better seats and comfort. Better plane and at least a much more cleaner plane. These air planes are showing their age and need a refresh of the cabin.
Pros: The crew amd aircraft was wonderful
Pros: Everyone was perfect...!!!
Cons: We need a real meal, we appreciate the snacks but real meal is necessary.
Cons: Seats are tight
Pros: Leg room in comfort +
Cons: Removal of food trays could be done sooner
Pros: Crew nailed it. Came by not just for food and drinks but also frequently enough to collect trash/plates/empty cups.
Pros: Safe trip and very nice crew.
Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.
Cons: Needed assistance for limited mobility to make connections at ATL was not provided. Caused us to miss connections and had two falls trying to get around. Air France was terrible. Very limited food and beverage service left us hungry and thirsty on 7 to 10 hour flights.
Pros: Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic.
Pros: Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)
Pros: The crew was great!
Cons: The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35....
Pros: low passengers, OK crew
Cons: crew was a bit cold, but OK
Pros: Crew had pleasant personalities.. not stoic annoyed faces
Cons: People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher ..
Cons: I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out.
Pros: Crew was courteous.
Pros: I liked that we were able to use the go go entertainment from the headrest. Lots of things to choose from to watch
Cons: We could of been on time, we had a connection I. Atlanta and had 15 minutes to spare
Pros: Friendly, efficient crew
Cons: Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound.
Pros: Smooth flight. Everything was great.
Pros: Overall Service!!!!
Cons: People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much
Pros: Helpful staff
Cons: I didn’t have anything negative to report regarding this flight.
Pros: No issues
Pros: JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA.
Cons: From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight.
Pros: With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work.
Cons: No upgrade
Pros: Excellent very good good
Cons: Good service good
Pros: Fairbanks airport small and cozy, very easy to hear boarding announcements. There were two seats in our row and behind us that had been assigned to more than one person. The flight attendants were very quick and resourceful in solving the issue to everyone’s satisfaction.
Cons: I srill dislike the idea of purchasing food and paying baggage fees separately from the tickets. Creates inconvenience as well as at least three separate transactions, increasing your exposure to possible credit card data theft.
Pros: They had available seats on an earlier flight and I was able to get home super quick! My checked bag also made it which was great!
Cons: The crew do not know precisely their proceedings. This cost me alot of money, effort, and time.
Pros: Had to sit in the middle row and I wasn’t given the option to get an aisle sit during check in.
Cons: No flexibility for seats
Pros: The movie availability was very much appreciated.
Cons: Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight.
Pros: Love the new in-cabin wi-fi, USB charging station, and menu of in-flight entertainment and resources on the individual flatscreens.
Pros: The flights were smooth, it was an easy process
Cons: Slow Wifi.
Pros: Very friendly and professional gate agent and flight attendant
Cons: Force me to take a bad seat
Pros: Smooth flight.
Pros: Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline.
Pros: Delta auto-booked me so I didn't have that worry once I arrived in Atlanta.
Cons: Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented.
Pros: On my ticket it clearly indicate that I am entitled to 2 check in baggage. Delta completely refused to honor this. They said am only entitled 1 piece, and therefore I have to pay for the other luggage. I was forced to borough money from someone at the airport just so that I could board the flight.
Cons: I am asking that my money be refunded. And next time delta should honor and respect agreements. And be more professional
Cons: The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process.
Pros: Flight on time
Cons: Unfriendly sataff. Not informed that we have to me know in with a difrnt confirmation number related to the operating Claire. I had to spent one hour to fit this information to be able to check in.? It was an international flight but it was treated like a domestic flight. We were not even offered the curtesy snake for a domestic flight by unfriendly stewards apparently unhappyted with her job. Apparanty all American carrier staffs has no respect for customers. It is not only s united problem. Curtesy and respects goes both ways. They need to be retrained in public relation.
Pros: I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!
Cons: Boarding process was very sluggish causing us to be delayed.
Pros: Friendly staff. On time departure and arrival.
Pros: I liked the free entertainment
Cons: The fact that I can't afford first class.
Pros: I was in first class this time. The seat was comfortable for the flight of roughly 2-1/2 hours. We were served a continental breakfast that was filling and healthy with cereal, fresh fruit, Brie, soft crackers and yogurt. I'd rather have something simple but satisfying than something overcomplicated and possibly not that good. The crew was polite and efficient. I did have to use the lavatory at one point and I was happy that it was clean.
Cons: The entertainment system was down, but it wasn't American - it was gogoflight or whatever it's called. I ended up listening to my Audible so it turned out alright, but on a 2+ hour flight, it could have been frustrating.
Pros: Smooth ride, great crew, free flight entertainment with screen built into each seat.
Pros: Like the multiple USB charging outlets and the mobile device holder on the backrest
Cons: Spent more than 500$ in an emergency flight that was delayed ten times
Cons: We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo
Pros: Got me to my destination
Cons: Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it
Pros: Great crew
Pros: Missed the flight due to delays so I am stuck in MIA until tomorrow evening
Cons: Have flights be on time
Pros: The boarding process was not complicated and my moved along in an orderly fashion.
Cons: Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher.
Pros: Would’ve loved if the flight from Louisville to Charlotte weren’t delayed 2 hours for mechanical reasons!
Cons: The flight could’ve waited for us instead of leaving on time for Allentown!
Cons: Flight currently delayed 3 hours! No help booking another flight or compensation or way of getting back to NYC in time.
Pros: flight took off exactly on time & arrived on time
Pros: Seat ok, crew was good and flight left right on time
Cons: Just the entertainment need to have options
Pros: The entertainment system is pretty cool and complete. There seems to be more room on coach.
Cons: The usb charger for my seat didn't work. The power cord kept falling off.
Pros: The service representative at check in was very helpful and went above and beyond to assist my husband and I. American Airlines was outstanding on all fronts.
Cons: However my overall experience with kayak and csfare was poor as they made a mistake on the name on my ticket that was not found until the day of my international flight and once I got a hold of customer service after calling 4 different numbers... most did not have 24 hr service... they stated they were unable to assist me and had no other options or solutions. American Airlines tried to help and eventually were able to accommodate me through purchasing a new ticket and ensured my husband and I were still sitting together. Kayak and csfare basically told me sorry for your luck. I will not use this company again.
Cons: They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before.
Pros: Friendly crew, excellent food options, very clean cabin.
Cons: I had to pay for water.
Pros: The flight wasn't full and so there was more space to spread out than is normal on long-haul flights.
Cons: For the second time on a Madrid/JFK flight in two weeks, overhead lights were broken for some seats, which is absurd for a 7.5 hour flight. Luckily, my flight attendant was kind enough to allow me to change seats to one in which the overhead light was actually working. Unfortunately, the plane was so busted that even though my overhead light was working, the headphone jacks in both of the seats that I had access to went off in the midst of food service, and as far as I could tell was never reset. Finally, and most appallingly, one of the flight attendants was completely out of control, and during the boarding process repeatedly and loudly scolded passengers. During service, she rammed the food cart into multiple seats so hard that food flew out of it onto the floor. Rather than apologizing to the customers whose seats she had rammed, she laughed loudly
Pros: Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly).
Cons: This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?
Cons: As above
Pros: Staff was friendly, flight was normal.
Cons: Diverted through a second security screening after landing in Miami from Kingston. We had only been sent a check in notification by AA for the first flight, which we opened the QR code and used to get on that flight. The scan however meant we had to have boarding passes ready and the QR code did not work for the second flight and AA did not send a check-in email for the second flight for us to use. We had to run back through the airport and check in for the next flight. Almost missed our flight due to flawed system.
Pros: Thankful for the pilot...
Cons: I'm not a fan of being bribed into credit cards, and the whole class system... Everyone is a human passenger
Pros: Boarded in a timely manner.
Cons: Made us wait over 2 hours on the tarmac before take off inside the airplane.
Pros: The crew were friendly and did their job effectively
Cons: Lack of seat space Planes seemed old Minimal overhead storage room—carry on fits all other airlines overhead but struggled to get bag in compartment Also, no help from crew with this Seats recline nearly into lap of person behind
Cons: Departed late and missed connection due to an overage of fuel. The crew took an additional 45 minutes to defuel the plane of 8000 gallons. Wth?! Have to stay overnight in Chicago now.
Cons: The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate.
Cons: Not enough food to feed all passengers and the service was very slow.
Cons: After being delayed without any explanation, I was told that I would not have my purchased 1st Class seat. To add to that I received no service In economy.
Pros: Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement"
Cons: Nil. No complaints what so ever.
Cons: flight delayed in Mazatlan 115 minutes, although told time would be made by pilot, not true.. No help in DFW, missed flight, had tickets in first and had to settle for coach 3 hrs. later.
Pros: The flight was on time
Cons: The food was so so nothing special
Pros: Ended up being American Airlines not Finair. Great 788 felt like the shortest trip to Dublin I've ever had.
Cons: Although not the worst food I've had on planes it certainly left room for improvement.
Cons: I was unable to choose my seat, so my boyfriend and I had to fly cross country on opposite ends of the plane. There was a stewardess named Karen who was so rude. She clearly was not happy to be working, never smiled, and banged on the bathroom door while I was peeing because I was "not allowed to miss the instruction video." Had I not seen it a few hours earlier, I would have waited to use the restroom. Good thing they showed the same video three times in a row.
Pros: Great flight & got in early
Cons: I don't like the fact that American Airlines try to get me to put my small carry on bag below both ways in the cargo area it is against FAA to have batteries down there. I have 30,000.00 in cameras and they tried to get me to do this both times saying the bag will not fit. The Flight Attendant each time say that it fits JUST FINE! I'm going to try to avoid American Airlines as much as I can!
Pros: My flight wasn't completely full, so I had a row to myself. The pilot was excellent; takeoff and landing were very smooth.
Cons: I had to gate check my luggage because of the small plane size. Had I had a shorter layover this could have caused an issue for me.
Pros: Plenty of food and beverages, decent comfort in seats, great flight crew.
Cons: Completely ignored for beverage service
Pros: Direct Flight from LAX to RDU on a redeye.
Cons: Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!
Pros: Once again, another good and on time flight with American. I was once again surprised.
Cons: Landing was ROUGH
Cons: delay, then no sandwiches available for purchase onboard during a 3-hr evening flight
Pros: Everything was fine except it was inexplicably late!
Cons: It was over 30mins late for no reason!
Pros: Courteous crew, easy experience smooth "get in and get out" process
Cons: Flight was late due to weather but that's beyond anyone's control obviously
Pros: Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!
Pros: Snacks and beverage
Cons: Cramped, claustrophobic space. Cabin too warm.
Pros: The service was good and the food was ok. It was a smooth flight.
Cons: That we didn't have our own screen to select our own movies.
Pros: Overall flight was satisfactory experience.
Cons: Movie selection for entertainment
Cons: Service was surprisingly lacking for first class. No refreshments offered prior to takeoff. Dinner was mediocre, what you would get in economy. Beverage served was a glass of wine and small bottle of water and that was it for the entire flight. On an earlier flight in economy, there were two times we were served refreshments. No one bothered to collect my empty water bottle the entire flight. And this is first class ??
Pros: Everything about the 787. Very comfortable and pleasant
Cons: Again, United is not enforcing its own COVID restrictions. That’s gotta stop
Cons: Stewardess was mean when I asked for a mask
Pros: I really love Hawaii it was beautiful.
Cons: It was perfect
Cons: Our BOS-SFO flight was delayed several times that would have caused us to miss our connection to HNL. Instead we were diverted to IAH where we spent the night at our expense. We are still in Houston awaiting our return to HNL. Too long a delay.
Pros: The crew was outstanding and landing was smooth Very welcoming
Cons: I wish they would give us more snacks But overall it wa fantastic
Cons: Plane was delayed for 5 hrs
Pros: Seats and entertainment
Cons: One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one
Cons: The food was horrible for the price. We had 4 crying babies surrounding us. It was a full plain so we were told to check our carry ons but upon getting inside the plane there was still space in the overheads.
Pros: I like the food and the movies you could watch on your phone. The United app.
Cons: Don't have a negative feedback.
Cons: One crew is rude while I was ordering food while she is delivering the beverage after the order time. She simply told me they don't have what I want to order and leave. After 5 mins, I pushed the service button and nobody responded. After half hour, I ordered the food from another crew passed by. After I landed, they suppose to return my stroller set at the airplane gate. But they said it is not there, ask us to wait at the airport gate. We walked outside and they broadcasted again, I didn't hear very clearly but followed most parents to walk out. We wait at the baggage claim for almost 1 hour and finally, the baggage crew came back to the gate and found our stroller.
Pros: Really great service! Smooth flight!
Pros: Tgis flight was actually from Dulles to Denver. It was able to depart on time despite an inch of snow falling a few hours prior with a temperature around 20°F.
Pros: Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly.
Cons: Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again.
Pros: the flight was okay
Cons: Long story short due to weather I was told my flight left when in fact it did not and there were three opportunities for UAL to see that and put me on the flight and the failed. Cost me six hours of wasted time.
Pros: We had arrived a little ahead of schedule
Cons: For an almost 6 hour flight, they chose a very small plane. Probably because they didn't sell enough seats on the flight so they downsized. Anyway, lots of people who boarded towards the end weren't able to store any carryon luggage. And as I listened to the crew talk to them, they weren't very nice about it. Sounded as if they were saying it's the passengers fault. We are allowed 1 carryon and 1 personal bag. For any flight that is longer than 3 hours, I believe the airlines should at least allow passengers to have 1 free check in. Then maybe we wouldn't be trying to carry everything on with us. Our flight to Hawaii wasn't very comfortable either. We had purchased economy plus but it didn't seem all that comfortable. Maybe because it was a smaller plane. I think it was a 737, not really sure but it had 3 seats on each side with no middle row. Food is for purchase! Outrageous.
Pros: Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!
Cons: I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!
Pros: All the crews are very friendly,service was great!
Pros: came early...
Cons: We could not take water with us to plane, traveled with kids 8 and 10. Did not get water even though I asked few times....kids started crying to get some water.....what is with the system??
Pros: Getting off the plane
Cons: The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again.
Pros: The crew was super friendly and nice!
Cons: Hardly any space and no type of entertainment whatsoever and NO chargers, not even a USB charge port.
Cons: Had to pay for entertainment. This was my 50th flight this year and first time any airline has no free entertainment. Probably will boycott united on future flights
Pros: Smooth flight and on time.
Cons: Original seating for my spouse and I was 20 rows apart, then wanted to charge me $244 to be seated together. Crew ran out of food when they got to us in the 50th row on an 8 hour flight. Some crew members attitude were not very friendly.
Pros: The crew members were great
Cons: VERRRRRYYYY OUTDATED
Cons: 5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!
Cons: Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary.
Pros: I overslept my flight and United was able to find the next available flight into Denver which helped me tremendously. The guy on the phone was very pleasant and helped so much.
Cons: Boarding was disorganized and hard to understand. Flight was delayed because of paperwork that wasn't signed, which caused me to miss my connecting flight.
Pros: Boarding was quick and efficient.
Cons: It seemed that there was a lack of preparedness before taking off from each stop.
Pros: The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room.
Cons: I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space.
Pros: Non-stop flight. We had an early arrival!
Pros: Thanks for the ONE toffee cookie at the beginning of the 8 hour long flight.
Cons: I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. There was one younger African American flight attendant with a light brown, long curl wig that didn't look like she wanted to be there. You can tell by all her eye rolls, sighs and not responding back to numerous thank yous given to her. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same.
Cons: Simply, EVERYTHING!
Cons: More leg room
Cons: There was a delay with the flight. I wish there had been earlier communication about what was going on, i.e. Why it was delayed, how long will the delay be.
Pros: The flight attendants were friendly for the most part.
Cons: On both flghts we requested a bassinet for our 3 month old. We were told on the phone if one was available we were able to have it. Both flights had bassinets but we weren't allowed access to them. On our first leg the bassinet was in economy plus and we were economy. On the way home our fight was downsized to a smaller plane and the airline was too busy trying to cut 25 people off the fight they weren't able to give us a seat where the bassinet would be. We asked several flight attendants and got different answers from each one.
Pros: The crew on board the flights were always friendly and Stern with unruly customers. Very good job in that department.
Cons: I am 5'10 and 155 lbs I wasn't so cramped in the sets that when the person infront of me put there seat back I couldn't cross my leg or sit comfortable. I can't imagine what a person any taller or larger then me felt. Oh also the average size man sitting extra to me was spilling over my seat. Luckily he did not smell and was very apologetic. The only reason I booked through united was because of how cheap they were. But with Lon delays. Rude check in emoployees, bad snacks, zero in flight entertainment 7.99 to watch tv? Come on you have us trapped already. (returning to Hawaii) and one of the worst seating set ups of my life. Yeah I'll gladly go back to delta.
Cons: United lost my checked in baggage and the customer service was so terrible and no one was helpful nor even cared. United totally ruined my trip.
Pros: We had economy plus seats, so I could still feel my legs and didn't have a near panic occurrence. Good news! The dents in my husband's knees from the previous flight are gone! A/C worked great.
Cons: United flight attendants could use a good Dale Carnegie course. The attendants on our flight exuded "GO AWAY!" Our row mate (aisle) had a broken seat that she paid extra $$ for & she asked to be seated elsewhere. Attendant said there are no more seats. There was at least one seat in first-class; we could see it. She also asked for more pretzels......2 1/2 hours into the flight...the attendant said I gave them out already. One pack of pretzels? I wasn't offered any pretzels at all. And the movie choices....what?!?!?!?! I can't even begin to describe the disappointment that your "selection" of movies caused. This isn't a hop to Hawaii. It's long haul. Oh. And my feelings are still a little hurt I at being subjected to the SMELL of baking chocolate chip cookies that were being served in 1st class. Really? Superman vs Batman, Captain America, Barbershop II, Jungle Book, etc., AND having to smell cookies I can't have? It's just too much to take in on a 5 hour flight.
Pros: I was very nervous, but the flight attendant made me feel at ease.
Pros: The flight landed safely and was only a few minutes late after delayed departure of 25 minutes.
Cons: A problem passenger ruined the flight for me and several others. He continually left his seat when the seat belt sign was on. I figured he was back smoking or vaping in the lavatory as he came back smelling strongly of after shave, bit seeing him weave around he must've been drinking. Then he stood in the aisle and poured more after shave down his shirt and outside his shirt. The smell was so strong it gave me a headache and make me sick to my stomach. Then he left his seat and sat behind us somewhere with a woman. A flight attendant told another man to come up and sit where he had been sitting. After the man went to sleep this guy came up and kicked him out of his seat. Then he asked the guy by the windows to switch seats with him which the guy did Kama then he proceeded to make him move several times as he had to get out and get out of his seat looking for something. I'm not sure how these things are handled normally but this guy really ruined for me. Aren't there consequences for ignoring all the rules? I probably won't fly United again.
Cons: I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!
Cons: Held up at check in because of understaffing. Long TSA line. When we finally got to gate wouldn't let us board. Then agent was extremely rude about putting us on a different flight. Have always flown Delta and am sorry I ever strayed. It will never happen again.
Pros: I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers.
Cons: The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again.
Pros: Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water.
Cons: Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery.
Cons: We were frustrated because we chose United flights but then got put on Island air from Maui to Honolulu who has completely different baggage guidelines and ended up costing us quite a bit more because our carry-ones weren't 16 lbs or below. I don't like things like that, so I wasn't very happy with that part of the trip. I don't think that is United's fault-probably Kayak's. Flying in general just isn't pleasant anymore. The crews aren't happy or fun and they've gotten so cheap on everything, and charge you out the nose for everything. The airplanes weren't clean. My 2 year old had to brush off a seat of crumbs on her seat before she sat down! Just sad where it's gotten in this crazy world. We used to love to fly, and now we are just always glad to be done with the flights!
Cons: 4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation
Pros: Crew was friendly
Cons: My husband, myself and 11 year old son were seated separately. We requested seats together. I was told by the desk staff that there were younger children also seated away from their parents. Once in board, I observed several families with adults seated together and children older than 11 seated together. Priority should have been given to younger children to sit with at least one parent. I was uncomfortable with my minor aged child was seated with strangers for a 5 hour flight. In flight online entertainment didn't work initially.
Cons: Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing.
Airlines flying from Kentucky to Hawaii have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Hawaii
Masks required on board, masks provided on flights from Kentucky to Hawaii
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Hawaii
Testing for antibodies, testing for symptoms for flights from Kentucky to Hawaii
Waiving of change fees. Search flexible flights from Kentucky to Hawaii