Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Málaga
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Scores according to KAYAK customer reviews
Pros: "I would like to have ore of a grace period to check baggage."
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Cons: "People wiping down their seats during the flight .... how silly"
Pros: "Boarding went well."
Cons: "Crew could be more attentive. They avoided passengers most of the time."
Pros: "Food on long legs was excellent."
Cons: "Delayed in Atlanta. What’s new?"
Cons: "We had problem with the airplane brake but the crew made the transition to the other plane so smooth. Amazing job to this delta crew."
Pros: "newish aircraft, delta cabin beats other legacy carriers"
Cons: "gate announcements"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."
Pros: "Yes Crew was amazing. Seat was comfortable"
Cons: "No comment"
Cons: "More leg room."
Pros: "good service"
Pros: "Amazing service from crew"
Pros: "Nice suites though they feel a little cramped. Good for privacy"
Cons: "lounge in PEK was under renovation, temp lounge was not very nice"
Pros: "The crew"
Pros: "We got on we took off and arrived on schedule just as it should be."
Cons: "they let someone get off the plane and it delayed the flight an hour and a half which caused me to miss my connecting flight. I now have to sit for a 5 hour layover"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "The seat back screens."
Cons: "Completely full flight. Rough landing."
Cons: "One from best airplane servic great loving giving stuardess"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "The Delta team was very kind and accommodating to me and my baby and did all they could to make it easier for me."
Cons: "Baggage drop- the line was longer for that than the security clearance! Perhaps have people pay at the kiosk for their baggage so the line moves more quickly."
Cons: "Customer service was lack luster..."
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Pros: "Seat back movies Staff was attentive and patient with my sick teen daughter."
Cons: "Old plane with no seat back entertainment on one leg of journey."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Pros: "We made it it was short 1 hour 11 min"
Cons: "I had a long lay over it was more then 12 hours"
Pros: "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
Cons: "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Cons: "Had a death in the family and no one would help me get back home"
Cons: "It was late and i missed my next flight"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Easy flight. Plane and crew were fine"
Cons: "It was a short flight but no entertainment on this plane."
Cons: "Having delayed flights"
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "The agent on my departure flight at the ATL airport was amazing, boarding was quick, the flight attendants were great! I had an overall great experience."
Cons: "Turbulence was pretty bad both flights."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Pros: "On time, great service"
Pros: "The flight crew was great"
Pros: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
Cons: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
Pros: "I love deltas crew. Quick service and they let you sleep. Very efficient boarding. Excellent."
Pros: "Every thing went well thx"
Pros: "I was unable to board my flight given British airways misinformed me about a COVID test prior to boarding for a flight to Israel. This resulted in a $50 fee, loss of money."
Cons: "There should be no charge and a refund issued for a mishap on behalf of British airways."
Cons: "Food offering"
Cons: "Cancelation policy"
Cons: "1 hour delay in departure from Lisbon"
Cons: "Hi, Pliz sort out the menu,the food was rubbish."
Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Cons: "Timing is good"
Cons: "Entertaining on board"
Pros: "Crew was nice. No water or basic beverage service"
Cons: "Water or basic beverage service"
Pros: "Great crew"
Pros: "Great boarding"
Cons: "This flight was run by American Airlines. A new aircraft and a wonderful crew."
Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Pros: "Food ok and crew nice."
Cons: "The flight was bumpy for 5 hours from USA to England scary ride"
Pros: "Flight attendants were excellent and very pleasant."
Cons: "2nd serving of food was not good."
Cons: "Seat clearance not good"
Pros: "Plane was new and very comfortable. Smooth flight"
Cons: "Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport."
Pros: "A great flight Thank you"
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Cons: "outdated inflight entertainment system generally worn and old plane"
Cons: "BA/KAYAK lost my seat booking details, so I had to pay again. Plane was 3 hours late leaving."
Pros: "The entertainment this time was working. Always a bonus. Loos were kept clean."
Cons: "The younger staff are moody and sullen. If you don't like long hall flights change your job. BA your seats are SO old it's like sitting on a park bench for hours. I know we are in the lowest paid seats but it really isn't acceptable."
Cons: "Would have been nice to have been offered a glass of water."
Pros: "As with every BA flight ive experienced, the crew is charming and witty, fun to talk to."
Cons: "Nothing extra - no legroom, no snacks, no drinks. EVERYTHING is an upcharge. The crew spends the whole flight running credit cards for a coke or a pack of cheese."
Pros: "The crews were good and the que to board the flight was well organized."
Cons: "Uncomfortable chairs with thin backing that allowed me to feel everything the person behind me was doing. The entertainment screens were not very clear."
Pros: "Great flight despite being fully booked, loved the layout of the plane, service was very attentive and warm. In flight entertainment well laid out and easy to operate."
Cons: "Delayed due to the weather conditions"
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Cons: "Cold coffee"
Pros: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"
Pros: "Flight was on time"
Cons: "BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Pros: "Lots of delays due to technical problems with the plan. Had to be moved onto another plane. More than 3 hour delay."
Cons: "Connecting flight experience"
Pros: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Cons: "Child sitting behind me kept dropping the table and pushing it back up"
Pros: "Nice comfortable ride from Heathrow to JFK , crew was terrific tending to all passengers , on time and get the service coming throughout the flight"
Cons: "Everything was good , no complaints."
Pros: "Not a very crowded flight. Boarding was efficient and we departed and arrived early. As the flight was short there was no meal service or entertainment."
Cons: "There were no power adapters in the seats."
Cons: "The foot rest broken and I told them they don't do anything even I have bad knees"
Pros: "The service was great, plane was clean, entertainment was great, food was OK but not great."
Cons: "In economy the seat spacing was very limited. It was worse than many US domestic flights. If the seat in front was reclined, the TV screen was about 12-15 inches from your face."
Cons: "We were delayed multiple times and no one was available to answer questions. Then we finally we get in the airplane and they charge for every snack that they offer. We landed at London and we had to run to get to the next airplane going to NY. We payed for Upgraded seats and they did not honor the seats since we missed our original flight. On top of that they lost our bags..."
Pros: "This was just a short trip, but just as enjoyable as our cross-Atlantic trip. Crew was excellant, plane was clean, ride was smooth."
Cons: "Paying 45 pounds for my relatively small suitcase."
Pros: "The team on board is always trying their best and work hard to make it comfortable."
Cons: "The flight was delayed for almost an hour after boarding which isn't the end of the world but to sit on the plane is worst than waiting for it. They had one disabled customer who screamed all night and to be honest, again, not much you can do about it but it kept everyone awake on an overnight flight. Would've been nice if they had handled the customer."
Pros: "Comfortable cabin pleasant crew. On time."
Cons: "BA charges for everything even water."
Pros: "Flight arrived early"
Cons: "Movie selection not that great"
Cons: "I have change my return tickets to one week before original return date, and the fees for changing was 4600£ I have the same issue with Qatar airways and they charged me only 100£"
Pros: "Chair room"
Cons: "No free food"
Pros: "The people were nice."
Pros: "Not much"
Cons: "Flight boarded late, left late, making my connection very tight and my baggage didn't arrive with me. Very inconvenient"
Pros: "The food was really good, and we were served tea with scones, clotted cream and jam towards the end of the flight. VERY friendly and nice crew."
Cons: "Cramped seats - unsuitable for this 6' tall girl"
Pros: "Bording was quick"
Cons: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."
Pros: "Took care of us, gave us snacks and drinks, and pillows and blankets"
Cons: "Plane almost caught up in flames. Gas was filled through the entire plane. Had a big scare."
Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"
Pros: "The flight was much awesome"
Cons: "The Frodo add more food please"
Pros: "Free entertainment and snack. Customer service was great with my bags and had options for picking up and delivering"
Cons: "My bags were not there when I landed"
Cons: "every single flight got changed multiple times worst experience"
Pros: "787 seats have better legroom & recliner"
Cons: "Vegetarian food needs lot of improvement"
Pros: "Nice crew, short flight, comfortable."
Pros: "The crew was attentive and helpful."
Cons: "Our layover was originally supposed to be an hour and a half in Phoenix. As we were boarding the plane from Austin to Phoenix, we got a notification that our layover had been delayed an additional 5 hours due to construction at SFO. I’d have appreciated more of a heads up than as I’m boarding."
Pros: "The fact that I got to my destination"
Cons: "Having air conditioning on an aircraft is critical on a hot summer day. Especially when a flight is delayed 2 hours on the tarmac! Miserable."
Cons: "Flight was delayed by 2 hours, Captain came on PA after boarding that it was technical. Gate agent were not good at giving updates prior to boarding"
Pros: "Nothing, flight was delayed 3 hours"
Pros: "Flight was smooth. The flight attendances were pretty efficient."
Cons: "That the gate agent didn't put my request to board early seriously. I asked to have early boarding because of an injury and she didn't call me up early to board. I had to do it on my own."
Cons: "Bag check fee is steep for students."
Pros: "The plane"
Cons: "The food"
Pros: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Cons: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Pros: "No problems, arrived early"
Pros: "Crew, food and boarding."
Cons: "Limited entertainment selection. Tight setting with minimal leg room."
Cons: "Seats were small"
Pros: "great food, friendly crew"
Cons: "no entertainment at every seat - was traveling with my little kids and this was the first time they could not play games or watch movies at the screen on the seat before them - there were couple screens for the whole plane but they showed La La Land two times and other shows my kids were not interested in; also, when we boarded, my kids were not assigned to sit right next to me (4 and 7 years old) so I had to ask 2 people to switch seats so that my kids could be next to me"
Cons: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Pros: "The service and the kindness from the crew."
Cons: "No sit for handycap to pull their leg away nor bathroom for handycap enough room to sit on toilet."
Pros: "The fact we arrived safely"
Cons: "Long time to claim baggage, three hours delay, uncomfortable seats"
Pros: "planes were on time, good flight"
Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"
Pros: "I liked how attentive the flight staff was to my 6yeat old niece who was flying for the first time. They even let her talk to the pilots in the cockpit and gave her extra snacks from First Class!"
Cons: "Seats very narrow. Not enough legroom."
Pros: "The flight was as advertised. Nothing particularly special other than reliable which was just fine with us."
Pros: "3:00 flight to Boston left at 2:59 and only took 42 minutes"
Cons: "Gate not ready so we had to wait 15 minutes on tarmac"
Pros: "Every thing. I am not rating it as excellent only for the 'Maxim' : "There is always scope for Improvement""
Cons: "Nil. No complaints what so ever."
Cons: "Rude crew"
Cons: "No screens"
Pros: "Terrific meals, active flight crew and very attentive."
Cons: "Blankets seemed dirty and seats were cramped. Gate was changed but that was not communicated well, so we almost missed the flight."
Pros: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Cons: "they broke my luggage"
Cons: "Imagine, thanking up until the last minute that you were taking one airline only to be taking another. Imagine no one alerted you to the fact that you were not taking Finn air, as all of your travel documents indicated, but American Airlines that had set up operations with Finn air as a front to cover their poor allegiance and performance as of late. Classic bait and switch at the tune of several thousand dollars. This is worthy of congressional over site."
Pros: "Never boarded plane cause dates were wrong"
Cons: "Now me owning up to mistake costing me $500+ extra"
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "Quick and smooth flight."
Cons: "Both flights delayed. A six and a half hour drive took nine and a half hours by air."
Pros: "Food was good and boarding was smooth."
Cons: "Some of the crew were not friendly. They almost seemed irritated when asked a question. I felt extremely bad for the foreign passengers because they were asking about customs and the forms and some of the crew were just rude to them. Imagine being in a foreign country and people not being helpful- embarrassment to USA. Entertainment was ok- old movies were shown rather than a little more current."
Cons: "in the gate the crew didnt let me took my only hand bag i have with my personel things including my medcian and cupe machine for brithing they say that my bag is big but itwas in the standert that i was allowed to take up to airplane i think the reason was i was the lat passenger to go in the air aplein and no space t o put the hand bag"
Pros: "The free drink"
Cons: "We were delayed over 2 hours. Then even more delayed for not having a grounds crew."
Cons: "Boarding took forever, the flight was over 2 hours late which caused me to miss my connecting flight and my military orders were not honored - I still had to pay extra to take all my gear back to my duty station. Never had that issue with any other American airline."
Cons: "Two legs flying up from Norfolk to Boston delayed. Two legs flying home the next day also delayed."
Pros: "Check-in went fairly smoothly."
Cons: "Crew (stewardess' were quite crabby)."
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Cons: "Delay otherwise average"
Pros: "Seats are the most uncomfortable seats ever"
Pros: "Overall very good"
Cons: "Nothing specific"
Pros: "Nice, comfortable planes."
Cons: "Food quality could be improved."
Airlines flying from Kentucky to Málaga have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kentucky to Málaga
Masks required on board, masks provided on flights from Kentucky to Málaga
Social distancing seating
Middle seats unavailable to book on flights from Kentucky to Málaga
Testing for antibodies, testing for symptoms for flights from Kentucky to Málaga
Waiving of change fees. Search flexible flights from Kentucky to Málaga