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Top 5 airlines serving from Kenya to Ohio
Scores according to KAYAK customer reviews
Cons: "don't know of anything"
Cons: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Pros: "They help get passengers to seat and with their luggage"
Cons: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Pros: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Cons: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Pros: "Crew was amazing"
Pros: "Yes very"
Pros: "Entertainment and food is always great with Qatar!"
Cons: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Pros: "Crew was great. TV Entertainment system was excellent."
Pros: "Uneventful flight. Baby in next row only cried intermittently"
Cons: "Please place crying babies in a sound-proof compartment"
Pros: "The crew was amazing!"
Cons: "The internet service was not working!"
Cons: "Lights did not work, so diner was guessing whats was in the tray"
Cons: "The flight is too long"
Cons: "The check in at Denpasar is horrible. The airport services are very inefficient."
Cons: "Refund my ticket"
Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Pros: "Extra leg room only coz I was on exit isle"
Cons: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Pros: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Pros: "The crew was friendly"
Cons: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Cons: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Pros: "All the services plus the entire team"
Pros: "Flight was on time"
Cons: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Cons: "I didn't like that I had to get off the plane and then put back on the plane. That was not noted when buying the ticket. That is important information."
Pros: "great staff"
Cons: "Some of the head phone are not working at all...."
Pros: "Great cabin crew"
Cons: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Pros: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Pros: "Business class was wonderful liked pjs, food, seating. Etc"
Cons: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Pros: "its a five stars trip in its services"
Pros: "Everything else"
Cons: "Too much air condition... cold!!"
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Cons: "Didnt have food My mother has diabetes and she had one meal in her 14 hr flight Unacceptable"
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "Staff was very friendly and food was very good."
Cons: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pros: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "Overall - Flight was good."
Cons: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."
Pros: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Cons: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Pros: "Qatar Airways was very cooperative and kind enough to switch my flight 4 hours earlier with alternative flight free when I asked them to change it if that possible. They did so with kind and smile within 10 minutes while it was very difficult due to boarding time and luggage switching Boarding was okay Crew also was kind, responsive, Food was great Entertsinment was the issue due to airplane size and airplane facilities like Internet and entertainment tv screen was not in your seat Thank you so much Qatar Airways"
Pros: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Cons: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Cons: "Layover in the middle of the night - no sleep! Also, crew kept waking us up for meals etc, versus letting us sleep."
Pros: "Excellent food with a lot of variety. Very professional crew."
Cons: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."
Pros: "airline service"
Cons: "Food & drinks"
Pros: "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
Cons: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."
Cons: "The are not nice at all"
Pros: "Entertainment and punctuality"
Cons: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Cons: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."
Pros: "meals are pretty good, though repetitive"
Cons: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Pros: "GOOD FOOD GOOD CREW"
Cons: "NO TV IN FLIGHT"
Pros: "crew and service are great."
Cons: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
Pros: "no clear on when to go"
Cons: "check in delay"
Cons: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Pros: "Great selection of movies, excellent food, friendly service."
Pros: "Friendly checking in staff. Easy to us and good variety movies."
Cons: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Pros: "The entertainment was good"
Cons: "We asked for special meals and they told us they only had one type of meal on board"
Pros: "The food, crew & entertainment system"
Cons: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Pros: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Cons: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Cons: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Cons: "Everything I enjoy flying with turkey airlines"
Cons: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Pros: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Cons: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
Cons: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Cons: "Too dirty and service is very slow!"
Pros: "The great work of crew members taking care of passegers."
Pros: "Turkish airlines is the only airlines I fly with for many reasons. Their quaility is a lot better than most of the airlines out there. ( I've flown with many) Although it does tend to be a little bit more expensive it's deffinetly worth it in my opinion."
Cons: "However, unfortunately I have noticed a decline in their service. The food was not as great as it usually is. I had salmon and it was very dry. With the amount of money given to the flight they could have paid attention to it more. It also happened to be my birthday on the flight and my friend who was flying with me called the airlines to ask if there was anything special that can be done. Happily they said that they did do celebrate birthdays and anniversarys. Sadly though nothing was done. Overall was it horrible I would say no but they are starting to loose quality"
Pros: "Everything, Good service, timely and on pojnt"
Cons: "There was a slight delay on landing"
Pros: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Cons: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Pros: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Cons: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Pros: "Not much"
Cons: "Flight was delayed 2 hours. Plane boarded on time but we sat in plane for 2 hours. Therefore delaying my flight and I don't have an international phone plan, so I either had to pay for Wifi to let my family know my flight was delayed or not contact them at all. I wished they would have given us complimentary wifi due to their delay."
Cons: "It was hot and the served the food very late. Passengers were all hungry and complaining."
Pros: "Lots of room on the plane, light meals but good, helpful service"
Pros: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Cons: "Nothing everything was great"
Pros: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Pros: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Cons: "The boarding process was a bit unorganized and took a long time as a result."
Pros: "The food, prices and extras were outstanding"
Cons: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
Pros: "The attentiveness of staff."
Cons: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Pros: "Literally nothing."
Cons: "Literally everything. Worst airline EVER."
Pros: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Cons: "No foot rest, help the short people to store luggage."
Pros: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Cons: "Too many seats. Very uncomfortable on a long trip."
Cons: "they lost my luggage by my first stop"
Pros: "Good overall"
Cons: "The flight attendants were not paying close enough attention they walked fast through the aisles and walked in to my head as I slept and ran into my feet with the food service cart I didn't hear I'm sorry or anything they just kept going"
Pros: "Nothing except the fast commute"
Cons: "Food was horrible, the air port and plain service was horrible"
Pros: "The service was great and all staff were friendly."
Pros: "Even on short flights they still provided lunch and beverages, which unfortunately you don't get on such short flights (less than 60 min) with most companies. Still they maintain their service impeccable."
Pros: "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
Cons: "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
Pros: "Great crew. Pretty warm, helpful, friendly and very professional. Enjoyed the entertainment too n the flight arrived in good time."
Pros: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Cons: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Cons: "Seat power charger didn’t work"
Pros: "Exit row."
Cons: "Old plane with no video screens or room. Boo!"
Pros: "Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)"
Cons: "Really not much. A few more media entertainment options perhaps."
Pros: "Easy, fast, simple. Not crowded."
Pros: "Awesome crew!"
Pros: "Everything. Always an excellent and professional experience."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Cons: "Connecting flight to as delayed. And my dad was not able to get on the plane."
Pros: "Everything but the plane The crew and gate staff were well trained and professional. Very impressive the way they smoothly guided us into and out of the plane. Especially their handling of a few snafus. Well done!"
Cons: "The plane was older and not as nice as the one from ROA to ATL. That said it was still better than the puddle jumper jets used by United and US Air."
Pros: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Cons: "More let room when someone puts back their seat."
Pros: "Very bad crew. Seats very uncomfortable"
Cons: "Crew could have been better"
Pros: "súper comfy and got a seat upgrade due to my status so i looove delta. always on time and super friendly staff awesome.!!!"
Pros: "Smooth flight."
Cons: "Tight seat. Small space."
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Everything went smoothly"
Cons: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Pros: "Good customer service in person"
Cons: "That I mis my conecting flight to Washington do to one of the crew members being late"
Cons: "1,5 hours delay"
Pros: "I’ve been very pleased with our travel via Delta. The comfort + option is just perfect for my husband and I. Seats are comfy, plenty of leg room, dedicated overhead bins, and wonderful employees."
Cons: "It’s very hard to hear the flight attendants and pilots announcements. There was a loud buzzing that overwhelmed the voices."
Pros: "I liked that I was able to check my carry-on to for free"
Cons: "I hated the seat and zone that I was assigned. I was literally the last seat in the back and also the very last person to board and get off the plane. It was terrible. Please select better seats for customers"
Cons: "Took 20 min on the run way before deplaning at the gate. Luggage took 15 minutes to come. No entertainment."
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "Boarding was quick and professional. The crew were professional and friendly."
Cons: "No entertainment system. The cabin was cramped and the food/snake was forgettable."
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Cons: "The child behind me kicking my seat"
Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"
Pros: "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
Cons: "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
Pros: "The crew was amazingly helpful!"
Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Cons: "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
Cons: "Again, not enough leg room. Also, our luggage did not make the connecting flight and we didn't get our bags unit the next morniing - late."
Pros: "I love the media that is INCLUDED in the price of your ticket on Delta Flights. That sets Delta apart for me."
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "Long delay"
Pros: "Left ontime, arrived 30minutes early."
Pros: "Great plane very comfortable"
Cons: "Everything great. On yome"
Pros: "Gate agents kept us very informed and provided snacks."
Cons: "2-hour long delay"
Cons: "The WORST experience of my life. My flight was delayed 12 hours overnight due to "weather" and since it was reportedly because of uncontrollable weather delta didn't have to do anything for me so I slept in the JFK airport overnight, they wouldn't even give a $59 pass to their sky miles club for the afternoon. It felt like an easy excuse so they wouldn't have to do anything since there were other airlines still flying out of JFK and to go CLE before my rescheduled flight which makes me believe it wasn't all weather. Since the flight was delayed 12 hours instead of being cancelled they wouldn't let me switch to a different airline either. Then, in the morning when it was rescheduled to it was again delayed because they first couldn't find a captain and then couldn't find a fort mate. We finally took off and arrived in Cleveland only to wait another 30 minutes for a gate and a ground crew that they couldn't find. I will never fly delta again."
Pros: "On Time"
Cons: "Seating in ecomony class is very tight, restricting, and uncomfortable."
Pros: "No compensation"
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "The flight attendants made the safety briefing extremely lively and personal, a wonderful break from the normal tedious process. The rest of the flight was quiet, uneventful, and pleasant in part due to their good nature. I cannot have gluten or soy, and I was brought a complimentary bag of potato chips that were gluten free - the one and only time this has happened! I hope to fly with this crew again someday."
Cons: "Food choices"
Cons: "Wasn't able to online check-in thus losing my window seat 21A I had selected."
Pros: "There wasn’t anything to highlight as good. On this trip except LHR was organized and clean. The boarding was a free for all after the elderly and young had been boarded footstep as they should."
Cons: "The ground staff were rude and officious"
Pros: "The food was better than most other airlines"
Cons: "The boarding process is confusing. Checking the passports separately in the same area boarding lead to a lot of congestion and confusion. The boarding pass reading machines often didn't work. It looked like passengers in higher classes couldn't use the economy machines."
Cons: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Pros: "Yes, seat good."
Cons: "There were delays and not good food. No veggie option."
Pros: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Cons: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Cons: "Boarding from Nairobi was ridiculous. The plan was extremely uncomfortable."
Cons: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"
Cons: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Pros: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Cons: "For business class the food could be improved."
Pros: "The crew was intuitive and caring. Very nice and polite"
Cons: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
Pros: "Crew was kind and friendly. The touch screens were responsive and easy to use."
Cons: "The food was a bit disappointing. It would be great if the bread rolls could be heated up and the pasta dishes be made more interesting."
Pros: "Air Canada is a great airline too"
Pros: "Service. Smooth flight."
Pros: "The plain was verry clean,better comfort(new plain)good food&entertainment"
Cons: "The connection from the other flight was verry short,verry confusing with the gates!!!"
Cons: "No body helped me. My first flight got delayed and missed my connecting flight. People were rude and showed that they didn’t care. I had to wait 4 hours for the next flight. I received little compensation"
Cons: "Having to go through a second security check line between flights in Frankfurt. Had already done it in cape town and no one could explain why we had to do it again. Side note: my flight from cape town to Frankfurt was earful... the guy seated next to me had excessive flatulence and their were dueling baby crying for 7/12hrs. IMO infants Should not be allowed on flights over 3hrs in length.... they can ruin a flight for a whole plane"
Pros: "Food was pretty good,Lufthansa one of the best companies to fly with."
Pros: "The crew was very friendly and helpful as I was traveling alone with my 1 year old."
Pros: "There was plenty of room, great staff, no worries whatsoever."
Cons: "The food on Lufthansa has definitely slipped since the last time I flew them a couple of years ago. The main courses are just plain bad. Everything else is good"
Cons: "The flight"
Pros: "cleanliness, timely arrival and departure"
Cons: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Cons: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."
Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Pros: "Crew service and positive attitude"
Cons: "Less space in the seats than there used to be."
Pros: "The service and food was great."
Cons: "The bathrooms were pretty disgusting, with urine on the floor. Perhaps they could be checked on and cleaned."
Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Cons: "The lost luggage for 4 days and a lot of thing were missing from the suitcases."
Pros: "Only the fact that I got lucky with a exit seat with leg room. That's it."
Cons: "There was no update on the status of our connecting flight. The pilot gave an update of other flights except for ours but it caused a bit of confusion. Some people even had to missed there flights altogether! Lufthansa, from the 4 times I have flown with them always seems to be late with no sense of urgency. Ultimately after arriving in Venice, I get an email that my bags did not make it, yet I was told by the boarding agent that the plane was still loading our bags."
Pros: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Cons: "Taking back the headsets 30 mins before landing."
Pros: "A flight without screen is a long flight."
Cons: "If Canada wants to charge an ETA fee, then this should come up when booking the tickets. Finding out at the airport then being subjected to a mandatory payment process on my smartphone with zero help from Air Canada is just classless. And the crew almost appear delighted communicating the fact that failure to do this means I will not get on the plane. Like expensive plane tickets are bought on charity. I even tried to cancel the ticket and your agents, Calvin and a lady who did not have a badge gave me a card with a 1800 no. that was never answered."
Pros: "Great crew. Comfortable seat. Decent amount of room."
Cons: "There is a big problem with some of the Premium economy seats. the way the secure the seat to the floor of the plane puts a piece of metal directly under the seat in front of you so you cannot put a bag or other items easily under the seat. If you are in the middle of the row it is really a hassle to have access to your laptop."
Pros: "Great seats, with legroom and ample food."
Pros: "Quick flight Crew efficient"
Cons: "Slight delay Food was an energy bar type candy No entertainment Seats slightly uncomfortable"
Pros: "keep going"
Pros: "Excellent airplane, very comfortable."
Cons: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Pros: "Had a negative impression after previous flight a few years ago. However my opinion has changed. The new aircraft was very comfortable and liked the toilets being below deck."
Cons: "In flight announcements not loud enough and did not come over the headphones."
Pros: "Please see above. Typed in the wrong place."
Pros: "The crew did really well in serving everyone. They were polite, helpful and on the go from the time we boarded until the time we landed."
Cons: "The greatest issue I have has to do with the state of Gatwick which is now under construction. Air conditioning was not available at our gate nor the seating area. We stood at our gate for a long time before being processed so that we could enter the seating area for the flight. We went from hot to hotter prior to boarding."
Pros: "The movies, the nice flight attendants, the constant service."
Cons: "2 hours late"
Pros: "Great food options, blanket and pillow, and free movies was the best"
Pros: "Great staff and thoughtful professional attention makes travel better!"
Cons: "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."
Cons: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Cons: "Blankets needed to be washed"
Pros: "For such a short flight, everything was fine."
Pros: "The crew and the food"
Cons: "The entertaiment selection. Should get better movie, TV and news selection"
Cons: "Food could be better."
Pros: "Direct flight. Crew was good. I got home alive."
Cons: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."
Pros: "Pilot was friendly and addressed the crew and passengers multiple times with updates."
Pros: "Crew was amazing. Food was amazing too!"
Cons: "Delay time."
Pros: "Comfortable clean food was tasty and appreciated the complimentary drinks"
Cons: "Offered bottles of water...not just small cups"
Pros: "Crew and flight were fine"
Cons: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Cons: "Same as above."
Pros: "The in flight services met my expectations."
Cons: "We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated."
Pros: "Crew was polite and helped a lot."
Cons: "Confusing information about the terminal in Miami. Terminal C does not exist."
Cons: "Luggage arrived 2 days late."
Pros: "Good good, seats comfortable, good entertainment options"
Cons: "Reclining seats meant cramped leg room"
Cons: "The configuration of seating in business class allows for no privacy and my connecting flight just had food and front seats for business class. Our three across seats were the same as everyone else."
Pros: "Breakfast was tasty"
Cons: "Food choices not good for lunch/ dinner"
Cons: "stuffy staff, not helpful, horrible seating - definitely don't see things from customer point of view. Will never fly BA again"
Pros: "Excellent customer care"
Cons: "Hand sanitizers would have been great."
Pros: "Excellent food and service!"
Cons: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."
Cons: "Long delays"
Cons: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"
Cons: "Seats were too small..tight fit."
Pros: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Cons: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Pros: "The flight was on time"
Cons: "This was an old plane. No electrical outlets. The entertainment system didn’t work. Sure didn’t bend over backwards to make us happy. 1 cup of coffee. I did get a refill but only because I got up and asked someone. I will sure avoid British Airways. We took 3 long flights with them and they were all on that old 747. They need to update."
Cons: "Some movies wouldn't run"
Pros: "The crew was helpful"
Cons: "The seat space .It is very uncomfortable to have the person in front of you in your lab for 8 hours. Continued with Icelandair home and much more space."
Pros: "On-time departure and arrival. Courteous efficient crew, both on land and in the air."
Cons: "My main gripe is that if you want a plain cup of coffee or a bottle of water, you are charged for it and can pay only with a credit card, but only if that card is chip and pin, and my US card isn't. Yes, it is high time that the US move into the current millennium and get chip and pin cards, but that is beside the point. I also flew BA from London to Seattle (part of same trip) and the on-board meal & drink service was PHENOMENAL - the best I have had on an airline in years, and I did not get charged for anything, including alcoholic beverages. How can this be the same airline?"
Cons: "Arm rests on plane do not raise up all the way. I tried to lay down because the seat next to me was empty but I could not. Person operating the jet bridge took 20 minutes to learn how to operate it. We sat on the tarmac for an extended time"
Pros: "It was on time"
Cons: "You can’t pay to pick a seat"
Cons: "The crew seemed very stressed about the flight being full and therefore was somewhat curt regarding baggage. Also, again not even a glass of water?"
Cons: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."
Cons: "My screen failed and was not able to work"
Pros: "Crew did a nice job. Enjoyed Best of British movies. Food was not great but was OK."
Cons: "Space around seating was substandard. If person in front reclines their seat, then you are trapped for the duration of the flight. Would be good if passengers were requested to put their chair backs forward during meal time."
Pros: "Lots of space. Decent food."
Cons: "Food was dry for dinner and not very tasty. Breakfast was terrible"
Cons: "Mediocre aircraft, dismissive crew. Nothing surprising from BA to be quite honest I shall continue to lower my expectations."
Pros: "Nothing. Just about delivered the minimum of what is expected of an airline, but did not over achieve. Definitely not the wow experience that BA advertises"
Cons: "BA / Heathrow staff at the gate were rude, barely could understand what they were saying. The plane was an old 747 that needs an upgrade. Cabin crew were disorganized and seemed out of their depth"
Pros: "The flight was very short, and comfortable. I fell asleep 5minutes into the air and woke up 15minutes before landing; shortest flight I've taken yet."
Pros: "Aside from the typically narrow seats, the service included all the hallmarks of higher-tier service, such as hot towels, cloth napkins, a good meal, and so on. The crew was attentive, as well."
Pros: "Great entertainment system, and good food. Thank you for the free wine, blanket and pillow."
Cons: "Seats in the back are very uncomfortable. Seats are too close together. If the passenger in front reclines there is no room at all. I assume space was taken out to accommodate the first class cubes."
Pros: "I was at least able to upgrade and get an aisle seat"
Cons: "The cabin crew was just bad. The flight attendant assigned to our area, World Traveler Plus, would forget orders, not bring enough servings. Did not accommodate at all. I will not fly BA again."
Cons: "Wasn't any food left couldn't use cash ,couldn't use American credit card I received water only after we almost missed our plane because 3 times baggage layer belt broke down, I was hungry and wanted a cocktail or soda ."
Pros: "Airbus 380 - smooth and quiet"
Cons: "nothing it was good"
Pros: "Nice crew, comfy plane, quick flight. Allowed us to board past time due to long waits in security."
Cons: "Food/ beverages only offered with a charge, NO entertainment despite having individual screens (couldn't even watch flight path). Crew a but obsessive with seatbelts."
Pros: "Impressive airplane at first sight when boarding."
Cons: "Blankets were a little bit dirty. Screen was very small compared to other air crafts. Food was... British. So it was OK. Crew could have been better."
Pros: "Civility in the boarding process, bathroom cleanliness and on time departure and arrival."
Cons: "Poor entertainment system and choice. Some parts of the main cabin were dirty. As an asthmatic, I tend to be quite sensitive to dust etc. The age of the plane. Some of the flight attendants seemed not as friendly on request of some, not all, service."
Pros: "entertainment had a god variety"
Cons: "food was just awful"
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Pros: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."
Pros: "Courteousness , pleasant staff and good food on board. Overall my flight was good. Nothing to complain about."
Cons: "I know this was economy but the seats are the tightest of any other airline. We were all practically on top of each other for a relatively long flight."