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Kenya to Illinois Flight Information

Flights Arrive in Illinois
Flights Depart from Kenya
Flight Price $644
Airlines British Airways, American Airlines, Delta, KLM, SWISS, Qatar Airways, Ethiopian Air, Lufthansa, Emirates, Turkish Airlines, Brussels Airlines, Etihad Airways

Book cheap flights from Kenya to Illinois (round-trip)

Airports
Origin
Nairobi
$644
only
$644
Mombasa
$1400
only
$1400
Destination
Chicago
$644
only
$644
Tue, Nov 6
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
22h 55m
Wed, Nov 21
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
24h 55m
Trip: 16 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,646 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
LHR
OSL
Mediocre 2.6

The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer.

LHR
FCO
Mediocre 2.0

Nothing

EDI
LHR
Excellent 8.0

I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated.

BWI
LHR
Excellent 8.8

Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection.

The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!

CDG
LHR
Good 7.0

British Air reps took us through security and to the gate for boarding which was most appreciated after our check-in. Once on the plane the flight was great and the crew helpful. I wheel chair was waiting for us when we landed in London.

We were told to check in at terminal 2A to British Air for our flight. BA was on the lower floor almost in terminal 2B and there were no signs indicating where we were to find their check-in. When we checked in they initially had no record of our continuing flight on Virgin Atlantic to the US. They checked our bags through to the US but could not give us boarding cards for the 2nd leg of our flight on Virgin.

Tue, Nov 20
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
40h 11m
Fri, Nov 23
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
53h 35m
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,728 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
DUB
ORD
Mediocre 3.3

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

EWR
ORD
Okay 4.0

I like that I made it home alive.

Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use.

ORD
SFO
Mediocre 2.0

Never made it to Chicago, rerouted through Washington DC.

PHL
BUD
Mediocre 3.6

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

ORD
LHR
Excellent 8.3

Crew, food and boarding.

Limited entertainment selection. Tight setting with minimal leg room.

Thu, Nov 22
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
27h 51m
Mon, Nov 26
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
17h 45m
Trip: 5 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Oct 24
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
22h 05m
Mon, Oct 29
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
23h 50m
$1004
Trip: 6 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20,314 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
SLC
AMS
Excellent 9.6

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

JFK
MXP
Good 7.6

There were actual meals served on the flight. They were pretty good. Free movies available.

There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.

LAX
OGG
Okay 4.3

Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?

AMS
DTW
Excellent 8.0

Didn’t like the fact that online check in didn’t work on the Delta app.di

SEA
MSP
Okay 4.6

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

Thu, Jan 10
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
39h 25m
Thu, Jan 31
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
20h 15m
$1015
Trip: 22 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,246 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.4
LOS
AMS
Excellent 10.0

Wifi on Board

Nothing

AMS
TLS
Excellent 9.6

The movie selection did not seem extremely varied.

SIN
DPS
Excellent 10.0

Everything is top notch for an airline company.

Nothing.... I enjoyed every moment of the flight.

SFO
AMS
Okay 5.6

Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either

JFK
AMS
Excellent 10.0

The attendants took great care of us. Super smooth flight.

Sat, Oct 6
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
24h 45m
Sat, Oct 20
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
19h 55m
$1023
Trip: 15 days
8.1ExcellentShow reviews
Overall 8.1 Excellent
Based on 7,110 reviews
Overall
8.3
Boarding
8.3
Comfort
7.9
Crew
8.7
Entertainment
7.8
Food
8.0
CDG
ZRH
Excellent 10.0

The service and THE FOOD WERE GOOD !

BOS
ZRH
Excellent 10.0

Everything was perfect

Everything

LHR
ORD
Excellent 8.3

Lots of room because plane was half full

I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more...

ATH
ZRH
Good 6.0

Nothing stood out

Nothing Stood out

CDG
ZRH
Good 6.0

Spacious seats

Bag check process

Sat, Sep 29
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
21h 55m
Wed, Nov 7
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
20h 20m
$1044
Trip: 40 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 8,451 reviews
Overall
8.3
Boarding
8.3
Comfort
8.1
Crew
8.6
Entertainment
8.3
Food
8.0
DOH
AMS
Excellent 8.0

The cabin crew was fantastic and made the experience very positive.

The food was not of the quality I would have expected from the expectation created by the airlines marketing.

AMS
DOH
Excellent 10.0

Modern plane and great crew.

DOH
CDG
Excellent 9.0

I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies.

I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding.

JNB
DOH
Good 6.6

The service of the cabin was great!

The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow.

BOS
DOH
Excellent 9.6

The crew, especially Martin and Imen, were fabulous!

Tue, Oct 9
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
20h 40m
Wed, Nov 21
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
24h 05m
$1114
Trip: 44 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,811 reviews
Boarding
7.0
Comfort
7.1
Crew
7.5
Entertainment
6.6
Food
6.6
ORD
ADD
Okay 4.0

I like the Direct route

Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!

NBO
ADD
Good 7.0

Conexion

Delayed

EWR
ABJ
Okay 5.0

The flight from Newark to Abidjan was pretty comfortable and smooth

Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal.

ABJ
EWR
Excellent 8.0

luggage take time to receive , over 1 h

luggage tale long time to receive

JIB
ADD
Excellent 10.0

Thumbs up. Flight was smooth and on time!

Sat, Nov 24
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
23h 10m
Wed, Nov 28
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
20h 15m
$1142
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 23,002 reviews
Overall
8.1
Boarding
8.1
Comfort
7.9
Crew
8.5
Entertainment
7.7
Food
7.7
ARN
FRA
Good 7.0

Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff.

No movie, no passenger loading from the rear.

SOF
FRA
Excellent 10.0

Staff was friendly and service was on a exceptional level

NCE
FRA
Okay 4.0

Service was poor, lack of vegetarian food

FRA
DEN
Excellent 10.0

One flight attendant in particular was outstanding, Eva. Because of her, I would definitely consider Lufthansa for our next trip to Europe!! She mot definitely went above and beyond in her service and professionalism.

FRA
ORD
Excellent 8.6

CREW COMFORT FOOD

BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT

Sat, Oct 20
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
30h 55m
Wed, Dec 12
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
38h 25m
$1199
Trip: 54 days
8.3ExcellentShow reviews
Overall 8.3 Excellent
Based on 12,370 reviews
Overall
8.3
Boarding
8.3
Comfort
8.2
Crew
8.4
Entertainment
8.6
Food
8.1
JFK
DXB
Good 7.3

Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic.

The delay

SFO
DXB
Okay 5.0

Nothing specific

I was specifically asked for the vegetarian food n mentioned that I am highly allergic to the eggs....in spite of that no vegetarian food was served till I asked the staff about my food...i was told that there is no vegetarian food for me....n at last I was served with very basic food .....not at all good...i could not eat that n stayed hungry n could not even sleep due to headache n acidity This FOOD experience was extremely Disappointing

DXB
BOM
Okay 5.0

Had "summon the crew" light on for 40 minutes, no one showed up

DXB
BOM
Excellent 9.6

I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess

Everything was good

DEL
DXB
Okay 4.6

With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier.

Tue, Oct 9
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
20h 50m
Fri, Nov 23
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
21h 40m
$1237
Trip: 46 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 20,256 reviews
Overall
8.0
Boarding
7.9
Comfort
7.8
Crew
8.3
Entertainment
8.1
Food
8.0
IST
ATH
Mediocre 2.0

Missed this flight due a layover and had to wait in the airport overnight.

LAX
IST
Mediocre 2.0

Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover.

IST
BOS
Excellent 9.3

The food, the amenities, the entertainment.

Boarding took too long, a little disorganized I’d say.

SFO
IST
Good 6.0

The recline and comfort of the seat is good, and the map and entertainment system is OK.

The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case.

YYZ
IST
Mediocre 3.3

Not much

They pack biz seats in 7 across. Most airlines go with 6 across. Lack of space and they charge the same as other airlines. Low value for the money charged. Much better value using if you use any other airline.

Mon, Nov 19
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
22h 55m
Fri, Nov 23
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
24h 55m
Trip: 5 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,646 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
BWI
LHR
Excellent 8.8

Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection.

The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!

LHR
FCO
Mediocre 2.0

Nothing

JFK
LHR
Mediocre 2.0

This is my first and last time taking British Airways. When I was boarding the flight. The flight attendant literally stood in the aisle in front of me talking to a patron. Instead of moving into the empty seat and letting the rest of us move to our seat. He refused and ignored us. As we waited,the captain made a brash announcement and the plane started moving. Twenty patrons included me were not seated. I never had a plane move when we were not seated. I have to squeeze by flight attendant to get into my seat. No courtesy. He didn’t care about me at all. I had a carry on and a baggage. How could he not care about the rest of the people who was standing Experience. To make it worst, I got sick from the pasta and spent to hours with stomach cramps, heats sweats, and nauseous. Will never do again.

They have the most inefficient boarding pass that literally turns into a mob madness.

FCO
LHR
Excellent 8.3

Two seats next to me were free!!! Food was good!

Luggage delivery at HFK was extremelly slow!

LHR
OSL
Mediocre 2.6

The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer.

Sat, Sep 22
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
25h 30m
Tue, Nov 20
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
40h 50m
$1300
Trip: 60 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 1,861 reviews
Overall
7.1
Boarding
7.1
Comfort
7.0
Crew
7.6
Entertainment
6.4
Food
6.4
BRU
TLV
Mediocre 3.0

On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.

I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.

JTR
BRU
Mediocre 3.3

At least it was a flight

Noisy, no complimentary snacks nor drinks, no legroom

ZAG
BRU
Good 6.0

So so

But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok.

TLV
BRU
Good 7.0

Choice of food was very limited as they were missing the food in catalog.

BRU
JFK
Good 7.6

There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare

Wed, Oct 31
MBA
Mombasa Moi International
ORD
Chicago O'Hare International
39h 20m
Thu, Nov 1
ORD
Chicago O'Hare International
MBA
Mombasa Moi International
36h 35m
$1400
Trip: 2 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 5,727 reviews
Overall
7.4
Boarding
7.4
Comfort
7.3
Crew
7.6
Entertainment
7.4
Food
7.0
JFK
AUH
Excellent 10.0

Everything is fine and good

JFK
AUH
Excellent 10.0

Quick boarding, on time , provided water and sandwich on a 1 hr flight free

Nothing everything was excellent

AUH
DUB
Excellent 10.0

Got an upgrade to business class

LOS
AUH
Excellent 10.0

All the hospitality and entertainment system was great

The holy Quran I listen to

DMM
AUH
Mediocre 2.0

Nothing

Flight delayed Baggage lost & didn’t receive upon arrival

Sun, Nov 18
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
22h 55m
Fri, Nov 23
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
24h 55m
Trip: 6 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,646 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
BWI
LHR
Excellent 8.8

Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection.

The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!

LHR
FCO
Mediocre 2.0

Nothing

EDI
LHR
Excellent 8.0

I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated.

FCO
LHR
Excellent 8.3

Two seats next to me were free!!! Food was good!

Luggage delivery at HFK was extremelly slow!

CDG
LHR
Good 7.0

British Air reps took us through security and to the gate for boarding which was most appreciated after our check-in. Once on the plane the flight was great and the crew helpful. I wheel chair was waiting for us when we landed in London.

We were told to check in at terminal 2A to British Air for our flight. BA was on the lower floor almost in terminal 2B and there were no signs indicating where we were to find their check-in. When we checked in they initially had no record of our continuing flight on Virgin Atlantic to the US. They checked our bags through to the US but could not give us boarding cards for the 2nd leg of our flight on Virgin.

Mon, Nov 19
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
22h 55m
Sat, Nov 24
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
24h 55m
Trip: 6 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,646 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
CDG
LHR
Good 7.0

British Air reps took us through security and to the gate for boarding which was most appreciated after our check-in. Once on the plane the flight was great and the crew helpful. I wheel chair was waiting for us when we landed in London.

We were told to check in at terminal 2A to British Air for our flight. BA was on the lower floor almost in terminal 2B and there were no signs indicating where we were to find their check-in. When we checked in they initially had no record of our continuing flight on Virgin Atlantic to the US. They checked our bags through to the US but could not give us boarding cards for the 2nd leg of our flight on Virgin.

FCO
LHR
Excellent 8.3

Two seats next to me were free!!! Food was good!

Luggage delivery at HFK was extremelly slow!

LHR
FCO
Mediocre 2.0

Nothing

LHR
VIE
Mediocre 2.3

Nothing

Flight was delayed. Poor food offerings, no entertainment, minimal leg room, rushed and cramped boarding process.

LHR
BKK
Okay 5.6

The crew are working really hard to make do with what they have. Exceptional service almost makes up for the dated fleet.

Tiny entertainment screens, no USB, really BA- how long will you keep running these 777’s for?

Fri, Nov 23
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
29h 59m
Wed, Nov 28
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
26h 45m
Trip: 6 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 33,728 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.8
Entertainment
6.8
Food
6.7
PHL
BUD
Mediocre 3.6

The food was pretty good.

They had no accommodations for our baby, and didn’t let us board first. It was an old plane with basic entertainment, TVs above the middle row and not all do them worked. It was particularly freezing on board. Some of the crew was nice but overall not very friendly or welcoming.

EWR
ORD
Okay 4.0

I like that I made it home alive.

Everything about Departing and arriving was a Poor experience. I might not be using this particular airline again. 4 Airlines now on my list of do not use.

DFW
MSP
Mediocre 2.6

Nothing

Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.

DUB
ORD
Mediocre 3.3

Customer service when my flight was delayed twice and then cancelled.

I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.

ORD
LHR
Okay 4.6

What to like with AA?

Delayed by 2:38 hours at Chicago due to aircaft repair. Total layover 8:38 hours.

Sun, Nov 18
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
26h 06m
Wed, Nov 28
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
17h 40m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 18,646 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
7.0
Food
6.8
EDI
LHR
Excellent 8.0

I would have appreciated knowing ahead of time that 1) I was seated at the emergency exit, 2) that as a result, I would not be allowed to have my carry-on at my seat. Communication would have been appreciated.

BWI
LHR
Excellent 8.8

Nice staff, very accommodating to the fact that we were late and missing connections. The ground staff in baltimore were communicative and really nice about the delay. The ground staff in london were super on top of it, handing us a new boarding pass as soon as we landed given that we missed our connection.

The back of the plane is just SO cramped. Seems humane to take out a seat in that back section. The food was pretty dry. Would have appreciated a bit more explanation of options. I didn't watch any movies - just tried to sleep. We took off three hours late. It's surprising to me that none of the BA staff spoke italian. Would have been helpful for the missed connections as I ended up stumbling through some spanish to help an older italian couple who didn't speak any english. it was surprising how little translation there was!

LHR
LIN
Excellent 9.6

boarded and landed on time. staff was nice.

i slept this whole ride so i don't have much to stay that was bad! Most of it just didn't apply to me!

LHR
VIE
Mediocre 2.3

Nothing

Flight was delayed. Poor food offerings, no entertainment, minimal leg room, rushed and cramped boarding process.

LHR
OSL
Mediocre 2.6

The flight information did not show the gate for the flight. We had to ask an employee which gate was being used. Unfortunately, it was a gate that required a transit ride. As a result, many passengers were late in fact, after pushback, the pilot returned to the gate to pick up one very late passenger. Also, the BA gate attendant was very rude. Her imperious attitude was a poor reflection on her employer.

Tue, Sep 25
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
28h 47m
Mon, Nov 19
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
24h 49m
$1010
Trip: 56 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 20,314 reviews
Overall
8.0
Boarding
8.1
Comfort
7.8
Crew
8.4
Entertainment
7.6
Food
7.4
JFK
LAS
Excellent 8.0

The wait

The screen didn’t change in time

AMS
DTW
Excellent 8.0

Didn’t like the fact that online check in didn’t work on the Delta app.di

SEA
MSP
Okay 4.6

Hostess were professional and warm

Seats was too tight, no leg room and no room for stretching

ATL
LAX
Good 6.3

Seatback tv.

Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.

SLC
AMS
Excellent 9.6

You guys did an all around great job and my flight experience was the best I’ve ever had. The quality of the service was exceptional.

Sun, Sep 30
NBO
Nairobi Jomo Kenyatta Intl
ORD
Chicago O'Hare International
24h 45m
Wed, Nov 7
ORD
Chicago O'Hare International
NBO
Nairobi Jomo Kenyatta Intl
20h 05m
$1011
Trip: 39 days
Overall 0.0 Poor
Based on 0 reviews
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