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Pros: Great crew and in-flight movies. Really nice airline.

Pros: Crew was really attentive and professional
Cons: The boarding was a nightmare. D gates at SeaTac is my least favorite since you need to be shuttled by bus to the play. At that point, your elite or first class status is thrown out the window since it's a free for all to get on board as they pack you in the bus like sardines. It delayed the departure by 30 mins. Also, Alaska should look at getting entertainment sets in the back of the headrests.

Pros: Easy boarding. Spacious seats.
Cons: Flight was delayed 7 times and communication regarding what the issue was with the plane was non-existent until about an hour before takeoff.

Cons: I didn’t know my seat on my 3rd flight and had to move 3 times

Cons: They switched gates and were a half an hour late, it’s was chaotic

Pros: The leg room. Crew was nice
Cons: Paid an extra $200 to sit in the front only to have the back be let out first. Charge for entertainment and no WiFi until the last 20 min of the flight. False advertising.

Pros: No hassle and easy boarding.
Cons: More room and limit on size of luggage in the overhead compartment.

Cons: Landing can be better.

Pros: Of the three flights on my trip this was the best. At least the cabin crew on this leg was friendly
Cons: Pretty much everything. But at least the wifi worked and the flight attendants didnt act like we were a burden

Cons: The flight to San Diego was late. The flight back to SFO was also late. Never flying Alaska Airlines again

Cons: Making my connection would have been better & customer service was not good at all

Pros: Loved the new menu in1st. class.

Pros: The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time.

Pros: The employees are excellent and very friendly.
Cons: The flight was expensive and the seats are small and cramp. So is the isle, where the flight attendants who are small kept hitting you as they walked by.

Pros: Very smooth landing. Love the leg room, even in economy. Makes me come back to alaska since Im tall! Spotlessly clean, love that being a germaphobe.
Cons: A little stingey with giving an entire can of soda (refused). Probably because it was a regional flight operates by SkyWest. Ill live, just was a bit surprised (my one way ticket cost $400, and I cant even get a WHOLE can of soda? Like, really?)

Pros: Alaska staff person was able to rebook us on a 6:00 flight. (However, this meant a frantic rush to another terminal.)
Cons: Flight was canceled at the last minute, when we were already at the airport at 5:30 a.m. for a 7:00 flight. We had a connecting flight to Tokyo so this was very upsetting.

Pros: I like their new designed overhead lockers. Good job Alaska airlines for making this Practical change.
Cons: Since Alaska airlines now has good overhead storage for everyone, why not begin loading with the window seats and then working toward the aisle for more efficient loading time?

Pros: Short flight
Cons: Nothing to dislike.

Cons: My luggage is somewhere else and I have fishing trip tomorrow and no cloths to keep warm.

Pros: I was very sad to see Virgin Airlines was bought by Alaska Airlines but I’m happy to see they are still using Virgin planes. The planes are spacious and we love the onboard entertainment! Thanks Alaska Airlines!!

Pros: The fruit and platter, instead of the meal offerings in first class.. Delicious. Warm nuts. delicious. Salted caramel brownie, not good at all. People in first class need to pre- order their meals on the Alaska app, so you will get what you want for your meal. Flight attendants were excellent. Knowledgeable. A medical emergency happened during the flight, the flight crew were very good at assessing the situation, and accessing help on board, as well as on the ground. We hit a lot of turbulent air the last portion of the flight, two aborted attempts at landing, and a long while of figure eights over the KC area to wait out the thunderstorms and wind, we arrived well over an hour late. The flight crew instilled calm, and made us feel safe.
Cons: The food offerings in first class, not great. Cleanliness of the tray tables not good.

Pros: Marissa was fantastic..! Great everything..!

Pros: Good flight
Cons: Delayed for one hour, virgin America planes are getting old. Remote was broken

Cons: -1 boarded & left late -1 has to deplane away from concourse, walk through cold rain to get there

Cons: Flight was delayed due to a maintenance issue. We were put on a different plane and departed. Staff was very helpful.

Pros: Comfort of the plane, especially compared to other airlines.
Cons: I said hello to the stewardess upon boarding the plane and they were busy chatting about something on a cell phone. They never even acknowledged I spoke to them.

Pros: A huge shout out to Dominic from Marysville,Wa. Thank you for all your help this morning. The flight was very relaxing and much needed after a hectic morning. Thank YOU!!

Pros: My whole experience was good...the flight went well. Surprised that no snacks were given though.
Cons: No snacks.

Pros: I did not feel well on this flight and had a great experience. The crew was very helpful and kind and attended to my needs.

Pros: the fly was really smooth
Cons: i was not very happy about them leaving all 4 of my luggage Hawaii.. did received them the next day but still not happy about it.

Pros: Warm greeting at KCI airport from the attendants of Alaska Airlines. Short flight from Seattle to Portland.
Cons: Changed flight status from a direct flight to a 2 hour layover in Seattle, especially with a small child. No soda for drinks, just alcoholic beverages and juice. Flight a little noisy.

Cons: Delays for 3h

Pros: It was my first time flying Alaska, great experience.

Cons: Free wifi

Pros: I liked how the airline boards general seating from the back to the front! It makes walking through the isle much easier and there was room in the overhead bin for my carry-on.
Cons: I really can't think of anything.

Pros: I was able to upgrade to 1st class at the gate for a low fee. Meal and drinks included, comfortable seating with decent leg room. Attendants greeted and called you by your name. Food came piping hot and my champagne was never empty! Loved their 1st class experience.
Cons: 2 things I would say is that they need an entertainment update to match Virgin America. And the carpet on the walls in 1st class is a bit ridiculous. I didn't understand what that was about.

Pros: Great pilot and flight attendants. Very friendly and accommodating.

Pros: The flight was over AC'd and we froze. We asked the FA's three times to turn it down. They don't care.

Pros: My husband paid extra for an elite seat. It was very roomy and comfortable. I got a nice snack but didn't get a complimentary drink. We got to San Jose 15 mins. earlier, that's why. The return flight from San Jose was wonderful. I got upgraded to an elite seat, better than the one I paid for, had a very nice seat companion and got my snack and a complimentary drink. I wish the trip had been longer. I have only had good experiences on my Alaska Air flights. About 5 now. Staff also very nice.

Cons: Need more fruit or veggie snack option No movie player option

Pros: Early areival
Cons: Plane was old and seats were really worn. Not very comfortable at all.

Pros: The flight arrived early. The crew are pleasant and helpful. I've always liked Alaska and their NW partners ... not at all like the experiences that have been in social media of late.
Cons: "If you can't say anything nice, don't say anything at all." The airline would never be our destination, but Alaska is a very good way to get there.

Pros: Flight ahead of schedule, staff pleasant, and good price.
Cons: I pre confirmed my flight online & checked in, along with a friend. I didn't realize I had to reconfirm when I got to the airport again, since my friend already knew the gate number. I had my mobile boarding pass on my iPhone, and got to my departure gate. When it got close to boarding time, my email boarding pass disappeared! Luckily I was able to get a paper boarding pass from the boarding desk. If I had not looked previously on my phone-I would have been delayed. Learning lesson on my part. Check in at airport too!

Pros: Friendly crew, pilot updated us as we progressed, pointing out landmarks.
Cons: Boarded early, then was delayed in departure. It was a warm day in achorage and way too hot on the plane until we took off.

Pros: Liked their prices and friendliness.
Cons: There was no entertainment.

Cons: That I can not smoke inside Secure inside of airport security almost missed my flight because I have to go to the street to smoke and then back though tsa

Pros: Leg room in economy. Cheerfulness and thoughtfulness of flight crew. Check-in fast.
Cons: I was surprised at turboprop!

Pros: People are people what should it be. They (Alaska Airlines) hired pretty cool people. That's the key.

Pros: Smooth, wasy ride. The gal in Omaha, on my return trip, who helped me check in, was so helpful!!

Pros: Great service. Comfortable seat.
Cons: Lack of choices for snacks. A bag of pretzels and a cookie might be okay, but having fruit or cheese would be nice. Also, the butten for recling was very stiff, which made it quite difficult to move my seatback.

Cons: Great flight

Cons: We were packed in during coronavirus. I am never flying American again. Profits over health

Cons: Made it a smaller flight. It was a lot of people on the plane! We could not practice social distancing

Cons: Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am.

Cons: This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again.

Pros: Crew was professional and accommodating, everything went smooth and quickly

Cons: App continued to crash. Couldnt watch movies.

Pros: The was plenty of leg room.
Cons: One flight attendant was pretty unfriendly.

Cons: Baggage claim was terribly slow and we were director the wrong carousel.

Pros: Crew
Cons: The delays due to software

Cons: 5 hour delay including multiple gate changes, being pulled off the runway and poor communication

Cons: I will never, ever book with Kayak again

Cons: Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport.

Cons: As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems

Pros: This is such a quick flight, and the staff made it quite easy.
Cons: My in Flight Wi-Fi did not work. Not a huge deal, because it's such a quick flight, but it is a little Annoying, and may have just been a bad day for the system.

Pros: On time, not completely full, good staff at gate & on plane
Cons: All good.

Pros: Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)
Cons: 25 min to get from late push-back to throttle-up. Late arrival at destination.

Pros: Crew
Cons: Tight seating

Pros: not much, on time, but that is a low standard of something to like
Cons: Crew attitude,

Pros: They refunded my ticket (although I spent over $65 on cabs to and from the airport).
Cons: The flight was delayed by almost two hours - I knew I was going to miss my connection before I even left my airport. They told me they could not put my family and myself in a hotel and that we would need to take another flight the next day that had ANOTHER layover.

Pros: Smooth Travel! AA is great
Cons: N/A

Pros: Felt very quick, I supposed after a 15+ hour flight from Sydney.
Cons: As always tight seats.

Cons: The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!

Pros: The touch down at MSP. Was sitting over the wing and barely felt it.
Cons: Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag.

Pros: Crew; snacks are okay, but could be better.
Cons: Coffee is always burnt; overhead compartments too small; too little space for legs.

Pros: Nothing. Still waiting on New Years to see if AA get us back to MSP

Pros: Reliable and efficient.
Cons: It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected.

Pros: Perfect quiet comfy flight

Cons: New cheap fare is honestly offensive trash.

Pros: Crew was friendly and provided good service.
Cons: Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!

Cons: I find this fairly serious! All people were boarded on the plane In a timely manor. We were then informed that one flight attendant had not made to the flight and we were to wait until the flight attendant arrived. We waited over 20 minutes for the employee to arrive to work rather late. This put out over 200 people for one irresponsible employee. In my business that employee would of been fired unless there was a very serious reason. So a full plane of passengers were inconvienced as well as many people that were helping the passengers what maybe 300 + for one employee! Doesn't make sense!

Pros: I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight.
Cons: I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying.

Pros: I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey.

Pros: I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed.

Pros: Actually, I like that it was late because my first flight arrived late. The flight overall was very quick and smooth.
Cons: The seats were covered in crumbs from the previous flight, but that's probably because of the hurry to get passengers on to the next flight because the plane was late.

Cons: No priority boarding for people with babies and toddlers

Pros: The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard.
Cons: The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard.

Cons: The handle for the window shade was torn off

Pros: Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants.

Pros: The in-flight snack and the flight attendants on the flight were great.
Cons: I tried to standby for an earlier flight on a first class ticket but I was told that's almost impossible as people waiting for upgrades have priority over me, so they may be able to get me a seat but in Economy. So, AA has no problem having a First Class ticketed passenger traveling in Economy and ticketed Economy passengers flying in First Class. Well, I do have a problem with that and didn't stand for it.

Cons: Female attendant on 11/22 mpls>Dallas-Fort was very rude.

Cons: After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening.

Pros: More spacious seating.
Cons: All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?

Pros: The crew's response was better than expected.
Cons: Snacks were a bit too expensive.

Pros: Love the new entertainment on your own phone
Cons: Boarding took forever due to people's luggage in the overhead.

Pros: Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay.

Pros: Hospitality, service, flight, and crew!
Cons: Pretzels

Cons: Requested for wheelchair assistance but none provided?!!