Daily cleaning, installation of cabin HEPA filters on flights from Key West to the United Kingdom
|Flights to Dallas||3h 00m|
American Airlines flies most frequently to London Heathrow from Key West.
The United Kingdom has reimposed national lockdown.
From January 4, National lockdown in England is in effect. Traveling away from home, including internationally, is restricted from England except in limited circumstances such as for work or for education.
Foreign nationals are subject to the ‘Stay at Home’ regulations. They should not travel abroad unless it is permitted.
Different rules apply in Scotland, Wales, and Northern Ireland. Travelers must follow all the rules that apply to them.
From November 20, Scotland restricted cross-border travels within the UK, only essential travels—which includes health reasons, work and for study—will be allowed to enter and leave Scotland. People living within Level 3 or Level 4 lockdown areas in Scotland are also not permitted to leave their area, and banned from traveling overseas, though people in Level 0-2 are not.
Travelers who have been in or transited through ared list travel ban countries in the past 10 days are not allowed to enter The United Kingdom with the exception of British nationals, nationals of Ireland, residents of the UK.
Certain areas of the UK and Crown Dependencies may have specific travel regulations. Check the relevant page for information related to travel to Jersey, Guernsey, Isle of Man, Shetland, and Orkney.
All travelers entering the United Kingdom must present a completed "Public Health Passenger Locator Form" to immigration upon arrival.
On January 18, all travelers to England, Scotland, Wales or Northern Ireland, including UK nationals returning home, must have a medical certificate with a negative COVID-19 PCR, antigen or LAMP test result taken within 3 days prior to departure.
Travelers from the Common Travel Area (the UK, Ireland, Isle of Man, Jersey, Guernsey, Ascension, Falkland Islands and St Helena), will not be in scope of the regulations. Children under the age of 11 will also not be required to complete pre-departure testing.
Until January 21, travelers from Antigua and Barbuda, St Lucia or Barbados will also not be in scope of the regulations.
On January 18, travel corridors will be suspended, all travelers arriving in the UK from any foreign country except Ireland, the Channel Islands or the Isle of Man are subject to 10-day self-isolation. Travelers can take a test on the 5th day of their arrival, if the test result is negative the self-isolation period will end as soon as they receive the result, they must continue to self-isolate while awaiting for the test result. If the test is positive they need to self-isolate for another 10 days. Count the 10 days starting from the day they took the test, or from when they first had symptoms if that is earlier.
From February 15, British nationals, nationals of Ireland, residents of the UK who have been in or through a red list travel ban country in the past 10 days must quarantine in a government approved hotel for 10 days. They cannot use the Test to Release scheme.
Note: The English, Scottish, Welsh, and Northern Irish governments may be applying quarantine requirements differently. Check for more information on travel to England, Scotland, Wales, and Northern Ireland.
All other info
All travelers on flights to the UK must wear face coverings on aircraft and on public transport upon arrival thereafter. Passengers using taxis and private hire vehicles should also use a face covering for the duration of their journey. Drivers may refuse to transport passengers who do not follow guidance for safe travel.
From March 8, passenger traveling abroad will need to carry a new travel declaration form stating that their trip is permitted under UK national lockdown rules. The form must be downloaded, signed before travel, and carried or downloaded onto a mobile phone. Passengers who do not have a valid form may be denied boarding.
Review the UK government’s entry requirements, and read more about travel restrictions for the UK.
There are currently 46 active cases of COVID-19 diagnosed in GB and 86 deaths as of Jun 11 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to the United Kingdom.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United Kingdom is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United Kingdom with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United Kingdom up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "So so"
Cons: "More care and warmth"
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "Crew was good"
Cons: "Tvs don’t work. Uncomfortable seats"
Cons: "Again very impressed with Qatar Airways service on the board"
Pros: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Cons: "Nothing. Every thing was great!"
Cons: "Food was terrible. It’s worse among the airlines."
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Entertainment and boarding"
Pros: "Everything was just average to poor."
Cons: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Pros: "Good service/Crew food quality and choice good."
Cons: "Need more choice of British TV Programmes rather than American"
Pros: "The friendly and helpful service."
Cons: "There was a long line by my seat to use the restrooms."
Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Pros: "The food"
Cons: "food options exhausted pls tell ground catering to provide more food"
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Cons: "Had an 11hr delay overall, 3.5hrs sitting on the tarmac only to be told to disembark for dinner at the airport. Then told that we won't be getting on until 7am the next day, but only really started boarding at 8:30am. By the time we were told about the reschedule to the next morning, it was too late to get a hotel room (too far away) and was told that I could use a 'Quiet Lounge' at the airport (which wasn't quiet). While waiting to board at 7am the next day, ground staff told us that they had to change the plane so there would be a further delay. On boarding, we discovered that it was the SAME PLANE."
Pros: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Pros: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Cons: "I enjoyed their meal and services wanted to be Oliver Twist"
Pros: "The food"
Pros: "Loved the array of film choices. The food was lovely and the service was fabulous. Lovely warm blankets ."
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Pros: "It has good sized toilets"
Cons: "Snacks and candy served we're of low quality. No prayer facilities inside the plane. They didn't allow me to pray though I got some empty spot to do so. They brought the issue of safety. While fasten seat belt sign was on I found people standing, walking, using toilet etc but air Crew did never brought up the issue of safety."
Pros: "Dallas to Doha wheel chair service and boarding was good."
Cons: "My parents did not get wheel chair in Delhi after that long,tiring journey..this is the service airline provide,it's so disgusting..they didn't even get the porter..they had to carry the heavy luggage when they have problem in walking..I am so disappointed.what is the use of this survey."
Pros: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."
Cons: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Cons: "More veriaty on music would be good"
Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pros: "I liked everything from A to Z! the aircraft was spacious and new. The staff were very friendly and cooperative and attentive. the seat was comfortable and entertainment system was great!"
Pros: "Felt like a new plane, with great service!"
Pros: "the trip coming and going from Kuwait was very pleasant"
Pros: "Solid movie selection, good food"
Cons: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Pros: "Service outstanding"
Pros: "Service is fantastic. Comfort in business class. Great food. You can't ask for nothing better. The lounge in Doha is breath taking."
Pros: "Everything, great airlineevrething"
Cons: "Flight was delayed materially with little forewarning Service was poor"
Pros: "Comfortable seat and good service"
Cons: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Pros: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Pros: "Wonderful services"
Cons: "Nothing bad to say"
Pros: "Everything was good ... we were on time .. no delay so .. perfect !"
Pros: "The crew was professional and friendly. The flight was on time."
Cons: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Pros: "Great flight crew, comfortable, clean plane, early arrival."
Cons: "Better free entertainment options."
Cons: "We are just tired of spending a lot on tickets and receiving the most minimum of a snack and drink on flights."
Cons: "Passengers not jumping up as soon as we reached the gate even though they were asked to stay seated until their route was next off."
Cons: "Our depart time was 1pm and our actual departure didn’t happen until 11pm. On and off the plane multiple times for mechanical failures for 10 hours. Delta had no plan and there were no hotel rooms. They diverted a NY flight through Atlanta waiving the covid restrictions to get us all on the plane. They Put us in a hotel In Atlanta, which was nice and convenient, but it was 2am when we went to sleep and backup at 6am to catch our flight. Not the way we wanted to end our amazing Key West vacation."
Pros: "I like that the middle seat is no used."
Cons: "Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing."
Pros: "Crew and service was amazing"
Cons: "Paid $28 for internet and it didn’t work"
Pros: "Crew very helpful and accommodating."
Cons: "The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances."
Pros: "Everything was GREAT !!"
Pros: "Good Flight"
Pros: "Matt was great. I had an exit row so it was comfortable."
Cons: "Deplaning takes FOREVER"
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Cons: "Late boarding. Slow de-boarding."
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Pros: "great crew!"
Cons: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""
Pros: "Sat in the Key West airport for five hours because of delays. Somehow the other airlines managed to get their people on and off the island. Although they say they can’t land in a 25 mph crosswind we were watching the weather. It mostly stayed below 20 mph for hours before departure"
Pros: "Friendly crew"
Cons: "Not enough leg room in seat"
Pros: "Delta Comfort om commuter jet"
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Cons: "Always delays in between transfers from Mexico City"
Pros: "I have no complaints. Not on"
Cons: "Rapid City, I could check my BAG through to PDX."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "Great service and the staffs were wonderful"
Pros: "They offered some snacks"
Cons: "I didn’t like the fact that they had no backup pilots for the plane. We waited 12 hours!!!!!! For a flight"
Pros: "Efficient boarding"
Pros: "great crew, very nice and helpful often looking for ways to serve people. More leg room. I had a free upgrade to exit row seating. Food was prettu good for a flight of that length."
Pros: "Was short and easy to get in and out of both airports"
Cons: "What ever happened to a free drink on international flights ?"
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "For a short flight, they gave it drinks and snacks."
Cons: "Flight delayed. Had to hurry to get to my train."
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Pros: "Good flight. Typical air travel"
Pros: "The crew was very kind & accomodating. There were plenty of great current TV shows & movies. The seats were pretty comfortable, above average. I loved that they had roasted salted almonds as one of the 5 snack options."
Cons: "I had earbuds but the little girl next to me did not. I loaned her a pair of mine but I expected the flight attendants to offer them but they didn't."
Cons: "Repeat the message from above.."
Cons: "At 6'4", seat access could be better."
Pros: "Clean, polite, informed"
Pros: "Slight delay, hospitable crew"
Cons: "+25 extra bag charge"
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Pros: "Sitting in the exit row (52H) gave me lots of space and the temperature was great."
Cons: "My original flt KE018 on 03Apr17 was a different story; had adequate space, but the temperature was warm making it uncomfortable to sleep during the 13 hour flight. Unfortunately, the A-380 does not have manual overhead air vents."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Pros: "The service"
Cons: "The "cheese" plate was kinda sad especially for the price"
Pros: "Helpful, efficient crew. Upgraded coach seat with extra legroom was comfortable. Wish all coach seats were like that."
Cons: "The cabin was freezing. Sound for movies not clear, made understanding the dialogue difficult."
Pros: "Attentive crew, plenty to drink"
Cons: "Not crazy about the seat arrangement on this plane"
Cons: "Nothing, not even water, was offered free"
Pros: "The BA staff on the plane were excellent, given the horrible way we arrived to board the plane. They went above and beyond to help mitigate the treatment before boarding the plane. Also, our vegan that we requested via American Airlines on the phone back in September didn't appear on their list, so they made the best out of a bad situation."
Cons: "Our first BA flight was late leaving and therefore we arrived to our 2nd flight 20 minutes before the flight was to leave. The check-in staff were completely rude, telling us to run and threatening to not let us on the plane. It was not our fault the plane left late from BCN to LHR. Once we were actually let on the plane, we didn't push back from the gate until 5-10 minutes after the scheduled departure time. There was absolutely no reason to have treated us that way, so we promptly submitted a complaint to British Airways."
Pros: "Breakfast burritos were a nice change."
Cons: "I did not like a seat under E row as the seats feel. Crammed."
Pros: "On time, smooth and professional. Didn’t have food or entertainment so can’t rate those."
Cons: "I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks."
Pros: "Service and welcome was great."
Cons: "Entertainment system was old and screen was not working the first 2 hours."
Cons: "HHad to pay for even basic drinks No entertainment"
Cons: "Having to pay for tea, coffee and water is outrageous Flight late."
Cons: "Seats were very tight for economy, luckily we were in the emergency seats."
Pros: "Captain kept passengers informed on everything, great flight, helpful crew, fantastic entertainment system."
Cons: "Leg room isn’t great for such can’t a long flight and the food was not the greatest."
Cons: "Once we got off the plane we had to go through security again and then rush through customs to get to our connecting flight. Customs agents wanted us to have our landing cards filled out before we got there but the crew on flight didn’t give passengers landing cards to fill out prior to landing and customs didn’t even have pens for us to fill our our forms. Super unhelpful and rude. Then our flight was delayed two hours which caused us to miss the train we needed out of the airport to West Jesmond. Thus forcing us to take a cab that was horrifically expensive. Super bummed on heathrow and British airlines. Would not travel through heathrow again."
Pros: "On time, very pleasant and helpful staff"
Cons: "Luggage lost!!"
Pros: "The on time arrival"
Cons: "That even non alcoholic drinks costs The gate agent provided misleading information"
Cons: "The unpleasant unhelpful staff"
Pros: "It was good."
Pros: "British Airways may be one of my favorite companies I've flown so far. Counter check-in and baggage drop off was friendly and efficient, and was absolutely the easiest I've had in my recent two week travels (where I sadly used 5 different airlines for 7 different flights), if not my overall lifetime of traveling abroad. The crew was friendly, helpful and it was easy to ask them questions. For both the price and the ease of service I would absolutely recommend them again to anyone I know."
Cons: "I flew economy, and I truly miss the days where a drink was included in seats for your flight. But that is so common on all flights of late."
Pros: "It was on time"
Cons: "The service was bad"
Pros: "Surprisingly comfortable seats for economy"
Cons: "Again rude personnel. Paying for water after flying over 9hrs from USA was not cool."
Pros: "Good service by the booking staff all the way through, especially when they were helping me with the delay."
Cons: "My overall schedule was delayed 3 hours, which threw off some of my plans."
Pros: "Seats were comfortable and the flight attendants very attentive."
Cons: "Having to pay for food or drinks. It's not that much to offer some peanuts and a coke. I would have liked the cabin lighting dimmed sooner and less early before landing."
Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"
Pros: "Crew helpful"
Cons: "Security v rude - never like that efoe"
Pros: "Because we missed our connecting, British Airways did provide us with food and hotel."
Cons: "We missed our connecting flight because somebody checked in and checked bag for our incoming flight, but did not get on the plane. It delayed us an hour. The problem was when we got to Heathrow 45 minutes before flight left, but they had already bumped us from the flight. We could’ve easily made the flight, but they blamed it on the computers, and we had to get on a flight the next day. I think we need to quit relying so much on computers, and use our actual brains!"
Pros: "I really liked how neat & professional the crew were dressed. The plane was new & the seats were comfortable."
Cons: "I didn't like that beverages (like water, juice, coffee) weren't complimentary. All the flights I've been on in the U.S. offer those for free, along with a small snack."
Pros: "Flight was good, delayed by 25minutes though,"
Pros: "Everything was great"
Cons: "Not much space. Seats were too narow."
Pros: "Pilot was communicative about flight delay."
Cons: "The food service never made it to our row. Not even water was offered on a two hour flight."
Pros: "Nice cabin crew"
Cons: "Old media system and plane"
Pros: "My gluten free meal was delivered and acceptable, the seats were comfortable and the crew was exceptionally helpful and friendly."
Cons: "After first class boarded, the remainder of the passengers lined up all at once. As it was a large plane, there were two entrances and it was hard for them to keep up and direct us to the proper door. It was a minot issue."
Cons: "Seats are not that comfortable and food is terrible."
Pros: "I liked how quick it was."
Cons: "It was odd going from the terminal, down two flights of stairs, out into a wry crowded bus to the plane. Then the people unloading out bags took close to an hour and kept switching baggage carousels and confusing everyone."
Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Pros: "In general I liked the flight."
Cons: "Middle seat, very cramped and I'm short"
Pros: "The flight left relatively on time and arrived only ten minutes late. The crew were as friendly as they were totally unaccommodating."
Cons: "In coach, every refreshment costs money, even non-alcoholic beverages, yet all four of my (valid and working before and after) cards were declined, and like all airlines nowadays, they refuse cash. The flight attendant was totally unsurprised, and mentioned they'd been "working on fixing that for a while." Every other airline I've flown, when they can't process your card, they accept it as their issue and just give you the beverage. BA were quite happy to leave me sitting thirsty without even a water for the two hour flight, with nary a apology for their technical issue. A rather basic plane, without entertainment, nor internet."
Pros: "I liked British airways check in procedure and luggage handling"
Cons: "The whole flight was boring, no entertainment. Seats are not comfortable, they use very horrable water to make tea... I wish I didn't pay for it but I you have to buy what you eat, that's not nice on a commercial airline"
Pros: "The food was very good, and the entertainment selection was good."
Cons: "I'm a small person, and I found the seats too narrow and there was so little leg room."
Pros: "Great service and good food."
Cons: "About 100 people didn't make the flight!"
Pros: "I felt like the flight attendants were extra nice on this flight! The super positive attitude alone made the long flight much more pleasant :)"
Cons: "Landing was a little rough--big, choppy dips during descent. Not as smooth as other large commercial flights I've taken."
Pros: "Arriving safely."
Cons: "The temperature was annoyingly hot on board."
Cons: "Moved from a reserved window seat to a middle seat so they could add another business class row"
Pros: "nice plane and seats left on time"
Cons: "no water or coffee offered unless you paid for food"
Pros: "Good and on time flight. Loved the information given by all crews."
Cons: "My bags arrived a day later on 25th night which caused alot of inconviniency because i had to travel back to the Airport the following day for my cloths. The baggage handlers opened my bags and removed some items which is unacceptable . Stressed still about that"
Pros: "Large, generous leather style seats. Snack was a half-baked buttered up ham & cheese croissant (don't expect french quality, it's sustenance only) Crew was wonderful with fixing us a tea & shortbread when we asked for it while on ground"
Cons: "Heavy fog on London pushed my Nice-Heathrow 2h back. They knew about it yet, let us board the plane more or less on time. Once on board they told us we'd stay on ground for 2h, and if anybody wanted to other plans on this new years eve, they had 5minute to get off the plane. I had only 2h transfer time in Heathrow and asked if I got off if I could be rerouted through another hub. The stewardess had no clue, but said this is usually dealt from London and they have more options there, so I staid in plane. It would have been better to know that in terminal where wifi was available and we could have BA customer service give us individual attention."
Pros: "solid experience with on time performance"
Cons: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Cons: "Since you now have to pay for additional luggage, which I have always done in the past, I find it increasing infuriating that when boarding the plane to store my carry on luggage I have not been able to store this appropriately, I am led to believe as a paying customer I should not have to store my carry on luggage by my feet because the overhead cabin is not available to me. ."
Pros: "The seats are very nice and have blankets. Also, I loved that there were current newspapers available to read--a very nice touch. The food was okay, but not wonderful."
Cons: "I was in the very last row of the back of the plane in the middle. Getting out to stretch or use the facilities, etc., was almost impossible."
Cons: "That after waiting 2 hours for checking in due to airline system issues, we were told that they would book us on a later flight but gave us already late boarding passes for a flight that had left"
Cons: "The legroom is not sufficient for taller people"
Cons: "did not deliver baggage to Glasgow"
Cons: "I had almost two hours to make my Moscow connection. I almost missed the flight! The bus transfers are awful. I will avoid this airport if possible. M"
Cons: "Nothing, it was fast and we arrived ahead of schedule"
Cons: "My Seat was very uncomfortable"
Pros: "Everything BUT the ticket agent"
Cons: "Key West Ticket agent who also did double duty as boarding agent was so rude and condescending to everyone. Very short and impatient. Speaking to us like we were all idiots. Employees like him give flying a bad rap."
Cons: "People were so rude"
Pros: "Boarding was efficient and fast"
Cons: "Nothing in particular"
Pros: "Great service"
Pros: "Departure and arrival time"
Cons: "See above - I never went from Dallas to London."
Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."
Pros: "Admirals Club was great, service board excellent and the Dreamliner 787 is really friendly on the body."
Cons: "The check for Business Class was poorly signposted and a tad difficult."
Cons: "Middle seat"
Cons: "The breakfast, no hot meal just sugary food."
Pros: "Almost empty in economy"
Cons: "I liked everything"
Cons: "The fact that one could not book either an aisle or a window without paying significant sums is ridiculous - an additional $74 for a window seat and some were considerably more than that."
Pros: "Food was surprisingly good. Smooth ride could have been just good weather, but it was nice. We got in early!!!"
Cons: "Legroom was ok for me because I'm short. Others may have needed more."
Pros: "Great time. It was one of the best flights I have ever taken."
Pros: "Perfect t"
Pros: "Friendly staff."
Pros: "+ Last minute aisle seat + Middle seat empty"
Cons: "- Food was passable (chicken and rice for lunch) - Mediocre breakfast"
Cons: "Check in personnel were very unprofessional"
Pros: "The spaciousness of the economy cabin. Arriving early at destination!"
Cons: "Food could be improved upon."
Cons: "No wifi Display units very old"
Cons: "Indian vegetarian rice uncooked vegetables cold inedible when asked about different food no protein no vegetables Please have better food more options for vegetarian"
Pros: "777-300 - Good room in main cabin extra. Good entertainment choices. On time departure."
Cons: "Breakfast is terrible - too much sugar!"
Pros: "Overall was great."
Pros: "Food was decent, service was okay"
Pros: "Nice staff, great accommodations"
Cons: "Uncomfortable, very hard to sleep."
Cons: "Boarding was a little chaotic. Could have been more organized."
Pros: "overall okay"
Cons: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Pros: "fly was on time, good service, food and entertainment."
Pros: "Boarding, staff, service, arrival all great"
Cons: "No issues"
Pros: "Dame coments"
Cons: "Same coments"
Pros: "power for charging phone etc. good movies"
Cons: "$12 minimum WiFi cost to check email one time."
Pros: "All good! Nice staff. Easy travel."
Cons: "Food was nasty and they didn't have a non dairy option"
Cons: "Food is horrible."
Pros: "Reasonable , competitive airfare."
Cons: "Impersonal service of attendants"
Cons: "Three gate changes and 45 minute delay. Same happened two years ago"
Pros: "The food was actually really good and not just by airline standards. The entertainment choices were excellent and by the time i finished viewing " the comedisn" and 12 years a slave", the pilot was descending inyo Heathrow.."
Cons: "The aisles are very narrow with the food carts constantly banging into my arm as I was seated in an aisle seat. . One of the 2 nearby bathrooms was out of order, which led to a rather long line awaiting to use same."
Cons: "Had to cancel cruise but could not cancel flights without paying fees that were half the fare price. Would have been cheaper if we bought direct from the airline."
Cons: "Food not so great"
Pros: "Slick boarding"
Cons: "No movies on way out."
Pros: "I was served breakfast and lunch/dinner"
Cons: "Trying to sleep in an airport is near impossible"
Cons: "No team communication"
Pros: "Old plane seats were uncomfortable. Or you would have gotten a 5. Crew delightful"
Cons: "More comfortable seats"
Cons: "Flight attendants passing out drinks completely skipped us, even though we were looking right at her."
Cons: "Kept us on plane for 90 mins while changed a fuel filter. This got us home at 230am."
Pros: "Direct TV on board"
Cons: "Food. Its a 4 hour flight, there should be some food, not just cookies and pretzels and limited to one per person."
Pros: "Without asking, the crew arranged to have my partner and I sit next to each other. That was such a pleasant touch of service for our trip. Also, the connection was perfectly timed at Chicago flying to Bozeman."
Cons: "Kept getting delayed which I understand wasn’t their fault just frustrating."
Pros: "We did not have to wait long for our luggage."
Cons: "Our flight was delayed over an hour."
Pros: "Getting off the plane."
Cons: "The plane was so small and uncomfortable. People care more about chickens having adequate space in their cages more than humans have space on an airplane."
Pros: "Smooth flight!"
Cons: "Intercom kept having loud feedback problems - ouch! One hour on the tarmac before we could leave the plane."
Cons: "No WiFi on the short flight/old plane? I really like the free United movies to keep my mind off being up in the air. Wish it was standard on all their flights. It was also weird that the pilot came out of the cockpit before the flight and addresses us all using the crew mic. It was weirdly uncomfortable since it has never happened on any of the other 10,000 flights I have taken. Made me think something was wrong."
Pros: "On flight entertainment was provided"
Cons: "Even though I booked two tickets together at the same time months before the flight, and there was no option to reserve the seats in advance. when we arrived at the airport we had to go to the gates to get our seats and we were separated, both middle seat exit row on opposite aisles. We asked if any changes could be made and we were told we chose economy seating and all the seats were booked. I will avoid flying with uUnited going forward"
Cons: "I hated that the flight was about 90 minutes LATE which made me almost miss my next flight (had I not jogged an entire airport, I would have)"
Cons: "The food was horrible for the price. We had 4 crying babies surrounding us. It was a full plain so we were told to check our carry ons but upon getting inside the plane there was still space in the overheads."
Pros: "I liked getting off the plane. Staff really hates their job."
Cons: "The screaming kids, the rude staff, the extra hour on the tarmac with "4 planes ahead of us" followed by "a few planes ahead of us" which meant we all had OVER AN HOUR TO USE THE RESTROOM but weren't allowed. Some people were in the lavatory for 15 mins and your crew knocked on my door after less than 5. Could have sworn at the stewardess it was so rude! 0/10, would rather fly a kite"
Cons: "It was a red eye flight so we expected the crew to be more sensitive to the fact that people would be trying to get some sleep to help adjust to the time change ahead in England. The crew, one girl in particular was so incredibly loud as she walked up and down that it was impossible to sleep. She shouted over me and my husbands head despite seeing us asleep, to speak to the third person in our row. It made our journey much more difficult and our arrival in Manchester start the wrong way. Really disappointing and totally controllable."
Pros: "I got upgraded to first class and I was pleasantly surprised by the excellent service. Flight was on time. Crew was very nice. Food was great too."
Pros: "Excellent service and a safe flight."
Cons: "entertainment was missing movies it said it had. also kept skipping ahead throughout time. also would have been nice to have a refill"
Pros: "The crew! Very nice people :)"
Cons: "Small plane, broken media pads and headphones. Food was awful."
Pros: "Non stop flight. Nice clean seats. Decent entertainment system."
Cons: "Flying economy sucks. Economy plus helps a little. Plane is packed. No room to move. Food is unhealthy. No room to work. United is no worse than the other carriers in economy class."
Pros: "Overall flight was good but since previous flight was late and I had only one hour to get my luggage, go through customs, check back in and make the flight it was too stressful because nobody could help much. Also, the bag did not make my flight because person was not really in the hurry to get my luggage to the plane."
Cons: "Everything. Staff is overweight and rude. Bump into in isles, and treat people differentpy"
Cons: "My seat had garbage on the seat, on the floor and in the front pocket"
Cons: "Flight was delayed and the female crew member was rude."
Cons: "Didn't happen because of delays on first flight"
Pros: "The flight was quick and easy"
Pros: "Nice Airplane and all good except the service. Can't complain about anything but the unfriendliness of the flight attendants. The food was not as god as foreign carriers but basically OK."
Cons: "The service was very curt and unfriendly. This seems to be typical on United International flights when flying in Coach! I've spoiled myself by flying on foreign carriers who all have MUCH friendlier flight attendants, better food, and no charge for drinks. that would include Air France, KLM, Turkish, LOT and British Airways."
Pros: "crew very nice and helpful"
Cons: "seats uncomfortable and food adequate. arrived in newark late and arrived in manchester england late but no problem as no connection."
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Pros: "Due to predicted snow in Philadelphia united made the flight change easy and I arrived in Philadelphia ahead of the storm"
Cons: "Flight was comfortable and united employees helpful and considerate"
Pros: "Boarding efficient and latest films available. Price excellent."
Cons: "Food ."
Pros: "Pilot sped up to make up for lost time"
Cons: "Snacks need flavor"
Pros: "I got to my destination on time so it was perfect"
Pros: "I got a free gin and tonic because their credit card swipe machine was broken."
Cons: "My flight was delayed because of whatever national blackout happened. All Us flights were grounded. Being that I happened to be in Orlando, and of course there was weather, they call the delay a weather delay. Even though there was plenty of time between bands of this storm we could have taken off. No one updated passengers until we demanded updates, and customer service reps were rude as ever. I will never fly united again. Frankly I am surprised they are still in business."
Pros: "I arrived at the aurport 1 hr 20 mins before flight - plenty if time to check in and make it to gate at a small airport ad Newark is. Wanted to check in online - the United System did not allow me to. Had to wait in line - long line due to holidays. I raised my hand and asked for assistance given the impending 1 hr cut off time for check in. Was told I should go to the special assustance line. Well, guess what - that line which was meant to be express service for fliers with special situations was moving with the speed of a tortoise - slower than the general line. Only 2 flight assistants were servicing, both incredibly slow. When asked politely that I need special assistance as I was approaching the 1 hr cut iff fir checkin, the United lady yelled at me instead of speeding up her slow motion. Bottom line, I missed my flight on a tiny airport dedpite arriving 1 hr 20 mins before flight. Had to wait 14 hrs overnight at the airport to catch the next flight because the United Airlines personnel are lazy, slow, inefficient, rude and no customer oriented. Terrible service."
Pros: "It was a pleasant flight"
Cons: "I couldn't connect to Wifi"
Pros: "Had a great seat on the plane Missed my next flight the service people were very helpful getting me connections to my destination"
Cons: "delayed because of weather in Denver"
Pros: "Boarding process was efficientt"
Cons: "Plane circled around for 30 min with no update from pilot. Luggage took 35 min to arrive."
Pros: "Love the non-stop service from Newark to Madison."
Cons: "What can you do? This model of jet is just a shuttle train. Only a two hour flight, but the snack is a bit chintzy. Not up to Lufthansa standards."
Pros: "Coming home"
Pros: "Flying in America gave me no problems. Things only got terrible after we left Denver."
Cons: "Because of United's failure in Pittsburgh, I was unable to make it to IAD to fly from Washington to Manchester."
Pros: "Food was a bit better than I expected. Videos kept going out. Staff were great. Plane landed well!"
Pros: "Truly friendly and personable staff. We got in early (although movies started after a while and barely finished as we were taxiing)."
Cons: "paying for any type of entertainment or connectivity is annoying. trash and crumbs in my pocket and tray, plus my headset plug-in was damaged and stereo connection was intermittent. drinks @ $8+ is too much."
Cons: "stole my money for 2 flights. Never made it to my destination"
Cons: "Delayed the flight, missed my connection flight"
Cons: "A delay for one hour and 30 minutes. That Sucks"
Cons: "Flight was delayed 3 hoursvwirh no explaination. Checked in early and was given a boarding pass with the wrong name on a flight to the wrong city. Hate agent in KW said she would call us up to rebook us on 1:06 flight and never did. Most passengers could not understand the flight attendants announcements. Very poor experience. Better from FLL to KW."
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Airlines flying from Key West to the United Kingdom have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Key West to the United Kingdom
Masks required on board, masks provided on flights from Key West to the United Kingdom
Social distancing seating
Middle seats unavailable to book on flights from Key West to the United Kingdom
Testing for antibodies, testing for symptoms for flights from Key West to the United Kingdom
Waiving of change fees. Search flexible flights from Key West to the United Kingdom