The customer service/ticket agent skipped her lunch break to get us on the plane. She went way beyond the call of duty. We will be eternally grateful.
BWI check-in crew is not friendly, not related to Japan Airline.
Packed like sardines; the seats are getting narrower and the seat pockets are ridiculously small.
The crew was lovely. Really nice, and did a wonderful job with the cart service.
We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time.
The snack selection and lack of entertainment
Entertainment system good. Nice new aircraft 777-300 ER. On-time departure and early arrival.
Vegetarian food choices very limited.
United's flight was delayed by 6 hours, couldn't make the connecting flight from Washington DC to Denver so they routed me to san francisco, spend the night at the airport there and then travel to Denver in the morning. Fortunately there was a very helpful crew in Schiphol that was able to get us on a flight with american airlines to philadelphia and then on to Denver.
Flexibility in changing reservation at the last minute. Excellent service on board, good food.
Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights.
Staff was ind and friendly. Generous
Wish there was better food. It was okay.
|Flights Arrive in||Huntsville|
|Flights Depart from||Killeen Fort Hood Regional|
|Airlines||American Airlines, United|
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