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Pros: "Seat. Service."

Pros: "Crew was amazing. Seat was comfy."
Cons: "It was freezing cold inside the plane"

Pros: "Wish there were blankets available"

Pros: "Leather seats"
Cons: "More legroom"

Pros: "Even though I was in Group C, I was one of the first to board (Groups A, B, and C were called to board all at once). Since the gate agent said the flight was full and there would be limited space for carry-on bags, being one of the first on the plane was nice. The leg room (I'm 6'2") was good."
Cons: "The crew only did one pass through the cabin with soft drinks. Perhaps because it was a red-eye? Anyway, on a nearly 5 hour flight, I would have liked more than one small cup of refreshment."

Pros: "Smooth trip"
Cons: "I miss Virgin America so much! Alaska is just another airline."

Pros: "Nothing"
Cons: "The service"

Pros: "Plane was clean, spacious, entertainment system was great, lots of food offerings. Will fly this airline and aircraft again!"

Pros: "Crew were very friendly. Respectfully turned down lights on the flight."
Cons: "Here didn’t seem to be the option for the free entertainment on my device. No free entertainment screen/device on the seat in front of me. Did not like having to stand outside to board/deboard plane. Slow to provide seat extender that was needed."

Pros: "Service for passengers, not just service"

Pros: "Friendly crew. Plenty to watch on screen. Flight on time. Baggage at carousel very fast. Air temperature in cabin good. Often I freeze on other airlines."
Cons: "Should be choice of free snacks. Not just 2 cookies. No music to listen to. Besides handicapped and babies, boarding should be back of the plane to the front. So much more efficient!! Bathroom needs an air freshener."

Pros: "The flight was very comfortable and we had great flight attendants! They were friendly and efficient. Even though we were late leaving, we arrived earlier than scheduled so no complaints there! It got a little hot in the back of the plane, even though the window shade was down, but the sun was coming into our side of the plane. Flight was only about 1 1/2 hrs. so not intolerable. The 737-900 is notoriously hot, and not the first time this has occurred, whatever the airline!!"
Cons: "Liked everything except the warm temps in the back of the plane. My husband thought the temp was too hot, too, so it wasn’t just me!"

Pros: "The spacing between seats were good."
Cons: "The head rest and neck comfort was horrible. I took a red eye flight and didn't get a comfortable sleep."

Pros: "The check I n gate personal n plane"
Cons: "Assistants on plane were sour"

Cons: "The fact that the cleaning crew did not show up and flight was delayed over 30 minutes. Then we sat at the gate almost as long."

Cons: "At boarding, when overhead bins are full, you cannot force passengers to check their bags if they had planned not to. I was in a rush when I land and because it was delayed too I did not want to also have to wait for my bag at baggage claim. I was completely late to an event I was to be at."

Pros: "Sin inconvenientes, muy amable y atento el personal en tierra y en cabina... Excelente puntualidad"

Cons: "Please next time I know you’re check in baggage but letting grandma open her baggage just take few lbs of weight is terrible"

Pros: "Excellent Customer Service and very comfortable seats."

Pros: "The crew was very nice. Boarding went smoothly. Availability of free in-flight texting is a great benefit."
Cons: "Delayed takeoff for about 40 minutes after pushback from the gate, for de-icing, even though the temp was in the 40s"

Pros: "On time departure."
Cons: "No snacks."

Cons: "Found the attendants not very friendly and snappy."

Pros: "Every thing"

Pros: "The flight was great. Watching the crew of flight 256 work together was nice. They were the most polite and professional crew I’ve ever seen! Especiallly helping the elder and special needs clients on the flight. This was touching and emotional, since one of the passengers seemed paralyzed from a stroke and her husband was doing the best he could helping her to the bathroom. My mother in law suffered the same parálisis, so this hit home. My husband and I were also surprised to see all of the Manzanillo Airport crew waving good bye as the flight took off. This flight felt special."
Cons: "N/A"

Cons: "1st, promised to email a $100 travel voucher for an inconvenience in the reservation, but never did! 2nd, signage misguided us to take train to wrong terminal in airport, causing us to miss flight! 3rd, successfully changed first leg of our flight, but gave us a connection that was impossible to make! (20 minutes, but they "forgot" we had to go through customs!) 4th, double-charged us for our bags for second leg of flight! 5th, said they could do nothing about the impossible second leg of flight, claiming that their partner airline (Virgin) should resolve it, and Virgin then said the same thing and sent us back to Alaska! 6th, I discovered that Alaska reps wrote lies in the notes in the computer to try and cover their back! 7th, meanwhile, between the two companies, they wasted so much time that the next flight passed and we had to wait until next day for a flight! 8th, were not willing to cover a hotel, leaving us to sleep in airport! We are currently in airport still waiting for flight, so this sad testimony to Alaska Air may still get even worse! We'll see."

Pros: "Went from Denver to Pasco did not go to Seattle"

Cons: "45 minute delay due to fog"

Pros: "The seat was comfy"
Cons: "The in flight entertainment did not work. I was really hungry. There were no snacks."

Pros: "Comfortable seats, courteous service. Different from other airlines, the flight crew did not seem exhausted and overworked."

Pros: "Did not use any these. The crew was very friendly!"
Cons: "Sat in the last row of the plane. Could hear the toliets flush all the time. Too much traffic at the bathrooms!"

Pros: "The service was terrific. Our arrival was so early, there was a plane still at the gate. So we had to wait before we could disembark."
Cons: "Nothing"

Pros: "Accuracy in Flight departure and Landing"

Pros: "My first time treating myself to first-class, so it was very nice."
Cons: "Delayed an hour at departure, and then got bumped out of first class on my connection, which they did change to a later flight; however, sadly no one looked very concerned about the fact that I'd like to have continued my flight in the class I PAID for. More on that in my next flight review."

Pros: "Seeting was comfortable and interior newer."
Cons: "Entertainment system was broken."

Cons: "Nothing it was great. I rather enjoyed my trips and the airline had the facebook messager on there wifi for free. Made it 2000% better."

Pros: "I love Alaska Airlines, normally. The staff on board was wonderful. I love that you can print everything at home, check in is a breeze."
Cons: "I was very angry that my seat was changed without asking me. I always thought book my seats when I buy my ticket and I always pick the same seats. I like to be near the wing. I try to get the window seat in Row 20. They, without asking, moved me to the second to the last row, by the bathrooms. Needless to say it ruined the flight for me."

Pros: "Crew is nice. Entertainment is great if you pay for it."
Cons: "I didn't like that the gentleman sitting next to me spilled over into my seat. He needed a belt extender. I think he should have purchased two seats if thats the case. I did not buy my seat to share it. I think they should be more mindful of who they let on stand by if it is the in between seat. Also, we were delayed because we waited for another connecting flight. Luckily we made it on time. They just in formed us after we all boared and we sat on the plane for another 45 minutes. No sorry, no accommodation. We just had to suck it up. Really?"

Pros: "I checked in two guitars, both guitars did not reach LAX. I waited at baggage claim for hours. Upon arriving in Nashville in the early morning, I was pleased to see they were waiting for me in baggage claim."
Cons: "I was told that I had to retrieve my baggage in LAX and carry them through security because the airline would not do that for me."

Pros: "I flew with my 83 year old mother, the whole process was very smooth and easy. I particularly liked having assigned seats. We didn't have to scramble to try to get seats next to one another. Everyone was courteous and present. I woul fly with Alaska again."
Cons: "No dislikes"

Pros: "Boarding was quick and efficient. WiFi on the plane was nice. The pilot kept us updated on the cubs game and I thought that was neat."
Cons: "I would have liked to see more customer oriented service from the staff. I was having a really hard time getting my bag into the carry on bin but the staff did not help. A passenger did. I also asked on my flight back if I could switch to another row that could lean back since the flight was so empty. The flight attendant just asked me where I was supposed to be sitting and walked away after that. I thought it was rude. I wouldn't have minded if she said no, but she didn't give me an answer."

Pros: "The northwest deli box was good. Boarding was very efficient."
Cons: "They ran out of the hot meal about 1/4 way down the aisle. The seats are not comfortable for a 5 hour flight. The bathrooms were pretty gross and smelled strongly of urine. There was dried urine all down the front of both toilets and on the floor in both bathrooms I used on the plane. Some of the crew seemed very new/ immature and unprofessional. Specifically, and I apologize for not knowing names, the blonde man made strange comments to people, maybe out of nervousness? The blonde woman on the flight seemed to have a short temper with her coworkers and was very short with them, granted she did get run into by both the beverage and food cart in the middle of the plane multiple times, so she was probably pretty annoyed at that. I fly Alaska Airlines most of the time, and this experience was unusual."

Pros: "On time"
Cons: "Nathing"

Pros: "Lots of leg space"
Cons: "The was a delay getting on and off the plane that totaled almost an hour."

Pros: "My first time flying alaska and it was fine. Probably the best part was that everything was on time. I gave zero stars for food and entertainment because there was none. I was happy they were considerate of people who wanted to sleep during the flight since it was overnight."
Cons: "For such an expensive long overnight flight there was no food, and I had a 5 hour layover."

Pros: "Relaxing"

Pros: "The plane was nice. Crew friendly. All went well."
Cons: "I didn't have any of the food. Didn't have any entertainment. So don't know how any of that was."

Pros: "Every airline has the same basic situation to manage. When I fly Alaska, I always feel that everyone who works for Alaska works to do the best that they can and pass it on to their customers. I hope that they continue growing. They would be my first choice to fly everywhere."

Pros: "Good flight good service no issues"
Cons: "All was good. No issues"

Pros: "The staff was very professional"
Cons: "The gate gave my reserved seat away and I was forced to sit in the middle seat from DCA to LAX. I wasn't too upset because it was a large family with young children however, I wish I was told about this upfront. Furthermore, I booked my ticket weeks in advance."

Cons: "Everything was perfect"

Pros: "Good movie selection, decent food selection."
Cons: "Wifi was not free."

Pros: "Every thing."
Cons: "All good"

Pros: "I don't know how airlines get away with all the stipulations and regualations they have in the buying process there is. Otho g I like about the scam artist they are"
Cons: "The fact they they can just make it a policy and then because the employees have to have a job and enforce it blows my mind. 200 dollar transfer fee plus the difference in the ticket when it's over two weeks in advance. You people are scam artist"

Pros: "The gate agent was able to find me another option."
Cons: "The phone agent was really bad at helping."

Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"

Pros: "The movies"
Cons: "No Food"

Cons: "Internet is kinda hard to get connected to sometimes."

Pros: "Food was great and the service!!"

Pros: "Biarding"
Cons: "Gogo inflight entertainment"

Pros: "I have been traveling several times with this airline and think they are good overall."
Cons: "Reclining chair sometime is not working."

Pros: "Great smile for all the air hostess all the time"
Cons: "Nothing"

Cons: "Not allowed single single baggage,"

Pros: "No issues. The whole trip went well."
Cons: "The little lady sitting next to me took my seat but it just let her have the window seat because she could not speak english"

Pros: "Normally I've been on planes where the seats aren't that great! But these seats were wonderful! :) I was out like a baby!"
Cons: "I don't really like the complimentary pretzels."

Cons: "4 hr. Layover"

Pros: "comfortable seating"

Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."

Cons: "Movies was good."

Pros: "Everything overall"
Cons: "Nothing"

Pros: "Comfort, convienience. Great service. Will fly again."

Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"

Pros: "Easy boarding"
Cons: "Strange kid sitting next to me"

Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"

Pros: "Nothing stood out"
Cons: "Nothing stood out"

Cons: "Looks ghetto and no wifi"

Pros: "i have to pay $90 for my seat"

Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."

Pros: "The movies were great and the staff was friendly"

Cons: "N/A"

Pros: "Seats were comfy, LOVED the enterainment system!"
Cons: "No complaints here."

Pros: "Everything"

Pros: "The people were amazing. They were the sweetest people and were so eger to learn. I have never been so neverous. We experienced a place where I need to help the ppl of the island and hopefully make the experience better. Fijians are so generous and amazing I will be back"

Pros: "Frequent food and drink service"
Cons: "Old disgusting seats Entertainment service broken and screen didn't work"

Pros: "Confortable and entairtement"
Cons: "The food"

Pros: "Coming back can't say anything coz everything's alright"
Cons: "Going to New Zealand we're delayed an 1 1/2 that's all I experienced in my first time flying with qantas. But the rest are very good. Myrna"

Pros: "Nothing"
Cons: "Constant delays and cancellenations"

Pros: "Ease of access. Hospitality."

Pros: "I liked the smooth ride, and engaging captain. We didn't hit much turbulence, even if it is uncontrollable. Takeoff and landing was smooth and put my worries about flying to rest."

Cons: "We wait to long for the connection"

Pros: "First time traveling with my service dog. It was a very pleasant experience and everything went wonderfully!"

Cons: "The space between the seat was tiny."

Pros: "everything"
Cons: "The Hub"

Pros: "Everything"
Cons: "Nothing"

Pros: "Airplane"
Cons: "Check in in MN was bad."

Pros: "Airplanes are newer with onboard entertainment of all sorts for both adults and kids alike. Seats are comfortable Checking in was a very quick easy process"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Sitting on the Tarmac for 30 minutes is not acceptable no control of passengers to stay seated"

Pros: "loved the small snack -THANK YOU"
Cons: "USA boarding procedures and the shuttle bus procedure at LAX"

Cons: "Can not get boarding pass from Los Angeles to Salt Lake City on Alaska Airlines in PVG. The agent told me they can not access Alaska Airlines in PVG."

Pros: "Their logo"
Cons: "Crews are very recist.Food quantity was like they were feeding birds. Very overrated airlines. Not worth it to pay those extra bucks. Even AA is lot better in comparison to Qantas"

Pros: "Nothing"

Pros: "Everything went perfectly. Thank you."

Pros: "Finally sitting in my seat"
Cons: "3 hrs late sucks"

Pros: "It was alright"
Cons: "It was united I should have used LAN"

Cons: "The $25 each way for piece of luggage"

Pros: "Plane was clean. Also liked the fact there was a plug to charge electronics."
Cons: "Didn't like having to wait 30 minutes for a gate once we landed. That seems to be consistent and growing issue at LAX."

Pros: "Nothing"
Cons: "Delayed, rude stewadess"

Pros: "Nothing"
Cons: "At this point, I needed a drink and placed an order with the stewardess. She never brought the drink. What is up with you guys?!?"

Cons: "freezing on plane"

Pros: "It was on time staff was professional and friendly b"

Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""

Pros: "Landing and leaving"
Cons: "I paid extra money for a better seat and it was crowded and uncomfortable. When I walked back there were plenty of more comfortable seats empty!!! I wasted $80!!!"

Cons: "Small plane, seated in very back row, unable to tilt seats back. no food no service."

Cons: "Delays can happen but gate changes were way too much. And the lady at the gate desk was very unkind. When I ask some info she almost yelled at me! She said she just announced, but some ppl might have been at the gate and some might have not. God, I was not there to get a lecture."

Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."

Pros: "Fast"

Pros: "It was on time which was good"

Cons: "Tooooo small"

Pros: "The food"
Cons: "Waited half an hour to take off"

Pros: "Friendly staff"

Cons: "Was asked to pay $25 extra for my luggage. That should have been disclosed up front on the ticket. Not happy"

Cons: "."

Pros: "overall the trip was pleasant, i dont like my 1 carryon be selected to not go in the overhead when groups like couples or families get to take on a few - but i did receive my carryon in a timely fashion considering we were not let off board after 15 min of landing"

Cons: "They lie about carry luggage space. The somehow don't want the overhead space to be full and force your luggage to be checked in when boarding. You'll end up spend possibly 20 more minutes waiting for your luggage after arrive."

Cons: "Seats were hard, worst I've ever experienced. Seat power outlets were inconvenient."

Pros: "The directTV was great."

Cons: "Wifi unavailable HNL>LAX"

Pros: "On time, organized boarding"

Pros: "Free tv staff very nice was very timely service in all aspects"
Cons: "My tv didn't work and tray table was broke and smelled like feet"

Pros: "Nothing"
Cons: "Every thing Air plane brake down at the runway was 105 D outside V hoot and we inside my be was 120 degrees for like one hour me and my wife got sick after stay in bed 5 days V bad trip Badim KHOURY"

Pros: "Same"
Cons: "Same"

Cons: "Delays"

Pros: "It was on time"

Pros: "On time"
Cons: "Snack is spicy"

Cons: "Everythi"

Cons: "Worst ever Can you credit my credit card for a full refund"

Pros: "Chairs were comfortable on this plane"

Cons: "Service"

Cons: "Maintenance delays and rerouting caused me to miss my reserved ground transit in LA... United claimed on the phone I would be reimbursed for a taxi, but changed their mind when I sent them a receipt a few days later."

Pros: "Friendly and attentive staff."

Pros: "Timeliness and orderliness"

Pros: "same comments as above"
Cons: "same comments as above"

Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"

Pros: "Na"
Cons: "Na"

Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"

Pros: "Everything was ok"
Cons: "The clerk in New Orleans Airport was a jerk he didn't want to help us when we asked him questions. It was my first time traveling by plane."

Pros: "Staff was great"
Cons: "Second delay in a row"

Pros: "Very respectful and loved all the smiling facez"
Cons: "N/A"

Pros: "Everything was good ."
Cons: "No breaks or offer,to buy like bacon n eggs or sasage"

Pros: "The free water and the snack"
Cons: "Everything was fine"