Pros: "The extra leg room was great!"
Pros: "Very professional flight crew"
Cons: "N/a"
Pros: "More room seats"
Cons: "Boarding process"
Cons: "My entertainment system sound was poor"
Pros: "Crew was nice"
Cons: "Boarding was delayed and arrival was delayed by sitting on the plane"
Pros: "Crew nice, nice movie , check in process smooth"
Cons: "Crew did a great job. Flight attendants were very nice"
Pros: "Flight reach earlier than expected . Lovely staff . Clean plane"
Cons: "More snacks"
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "The nice flight attendants."
Cons: "Leaving on time."
Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"
Pros: "Everyone was very curteous"
Cons: "My flight was to leave at 9:00 pm and did not leave until 10:45. I did not arrive until 1:30 am in Providence. I am handicapped and found this very difficult for me. There was no explanation as to why. My family was extremely concerned for me"
Pros: "One of the crew member was very humorous and entertaining"
Cons: "Crew member and pilot announcements"
Pros: "Check in process, take off time."
Cons: "I was seated in the second to last row in the middle, could not sleep on this flight either"
Pros: "Smooth flight"
Cons: "N/a"
Pros: "Great flight attendants"
Pros: "Entertainment"
Cons: "Delays"
Pros: "Efficient polite crew"
Pros: "In flight service and professional competence of the crew"
Cons: "Entertainment not working. Boarding laborious"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Pros: "Professionalism, on time, great customer service, courtesy always"
Cons: "Nothing"
Pros: "Flight was excellent"
Cons: "Food"
Pros: "Getting off"
Cons: "My flight was delayed I could not choose my seat my buckle was jammed"
Pros: "First time flying with Jet Blue. Alyssa made it very comfortable for me as she apologized for TV not working and a very sticky tray table for past flight. She did it with a smile and offered a free drink. I didn’t accept, but she didn’t have to offer."
Cons: "Broken TV"
Pros: "On time departure."
Cons: "Limited snack choices"
Pros: "Everything was excellent"
Pros: "I got to sleep the whole flight. I was really tired. It was a late flight and was very quiet and comfortable."
Pros: "Checking in"
Cons: "Delayed on runways going and coming. Plane return to gate gate to take off JetBlue worker off flight"
Pros: "We landed on time, flight attendant was nice"
Cons: "My tv in front of me didn’t work properly. It had zero touch screen functionality, it didn’t scroll through the movie list properly (kept jumping back to the top) so I couldn’t watch anything. Also the boarding process was a complete mess and we were delayed."
Cons: "Food is very unhealthy and should include more"
Pros: "Easy process going through customs."
Cons: "N/a"
Pros: "Great flight great experience"
Cons: "Long lines at TSA checkpoint."
Pros: "Excellent customer service."
Cons: "Issues with on board entertainment - credit was provided."
Pros: "Great process, easy boarding and smooth flight."
Pros: "Everything"
Cons: "No complaints"
Pros: "It was so easy for me to connect. No hassle and the reps were so cooperative."
Pros: "Everything"
Cons: "No complaints"
Pros: "Cheap flight, plenty of room, free snacks, on time.. what more could you ask for?"
Cons: "It was all great!"
Pros: "Lisa was great . Thank you for making my trip so pleasant"
Pros: "I like d snacks but u guys should give a small warm meal"
Cons: "No soumd on tv"
Pros: "Even more space"
Cons: "My bag was rip"
Cons: "My flight got delayed 4 times"
Cons: "The passenger beside snoring all the way to fort Lauderdale .a toddler behind keep beating on the back of my seat Mitchell"
Cons: "Needs better food"
Pros: "Smooth flying of the plane. Customer service"
Pros: "Calm and safe, just like I like it."
Pros: "Good food and beverage."
Cons: "Cabin did not was clean and had very bad odor. Entertainment system is old and was inactive some minutes during the trip."
Cons: "My screen wasn’t working. It would have been great if it was."
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Pros: "For me the boarding was of fast"
Cons: "The food"
Pros: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."
Pros: "Delta is wonderful! Helpful and on time."
Pros: "Nothing"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Cons: "Stop being LATE!!!!"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Cons: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Cons: "Plane was delayed 90 minutes due to late crew. Plane was very old, only outside bins held carryons."
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Cons: "The attitude of the employees."
Pros: "On time leaving and landing"
Cons: "Every thing went well"
Cons: "The boarding process is quite confusing with all the different categories of people prior to the actual listed "zone" boarding. As an example, if you have a "Zone 2" boarding pass, you think you will be second to board when in reality that means you are second to last to board. After those who need extra time, those with small children, active military, premier, whatever.... all that covers about 2/3 of the passengers. Then of course there's all the stepping over those who already boarded which seems to slow the process overall. It would be better to ask these questions when making your reservation. Then, the zones would be appropriate based on how you made your reservation to begin with."
Cons: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Pros: "The crew on board were helpful"
Cons: "Delta staff at airport were unprofessional. They had us spend over an hour traveling to a different TSA line because they closed the line we were in. The other line was a 10 minute drive away. Also our bags did not reach philadelphia when we landed at 3 am."
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "Still the best great airline"
Cons: "The flight was quite smooth."
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Cons: "Missed original flight. I have been a premier customer of United for years. The only thing I've seen so far is extra baggage. When we first got our Amex Delta cards we boarded with sky. Now we are on much later."
Pros: "The almonds and Fresca"
Pros: "Able to watch an interview. Then part of a movie which makes the time fly."
Cons: "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
Pros: "The infotainment screen on back of headrests."
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "I had a guy offer me his window seat. Nice guy. It was only 2 hrs. We arrived on time. Pretzels and drinks."
Cons: "No entertainment."
Pros: "Return trip was 30 min ahead of schedule"
Cons: "We had a 2 hour delay getting to NYC"
Pros: "Free games and movies in the headrest TV. Really cool"
Cons: "It was extremely hot and uncomfortable on the plane."
Pros: "I appreciated the helpfulness of the crew."
Cons: "On the flight to Kansas City we had movie screens which spoiled me and made me think we would have them on the way back to Atlanta."
Cons: "Rebooked me on a flight from Nassau to Atlanta, and never worried about how I would get to Nassau from Georgetown, Exuma. Never even notified me about the rebooking. TERRIBLE customer service!"
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "The crew was really fantastic the service was very good."
Cons: "The economy seating was very tight on this plane. I'm just 5'8", and it felt incredibly tight. I think I had 2" of leg room. I cannot imagine being much taller."
Pros: "Our flight from ATL to PVD Was canceled after a 3 hour delay and we were left to make our own reservations to PVD.The time was approximately 12 noon (we had been st ATL now for over 4 hours) and without help from Delta we went gate to gate .We happened on a flight to BOS depg 1:50PM (actual dep 3:30PM. We got no help on where our luggage (2 suitcases)was but told it would follow. Landed BOS approx 5:45PM,no luggage! Trained to PVD hoped bags were on a 10:30PM Delta flight. They were but bags were wet and so were some dresses and ladies slacks. Advised luggage person but she was so busy with others looking for their lost bags.Deltahad no control over Wx, but we deserved better service and assistance to make things no so exasperating."
Pros: "The customer support on phones are rude and unhelpful but attendants and ticket people, any delta person you can physically see are super nice."
Cons: "The cramped seats and inability to upgrade my ticket with my miles."
Pros: "All was as expected, lights were out for a late night flight, and attendants were quiet and nice."
Cons: "Our flight was delayed by 2 hours, so that had it's normal difficulties. This was I believe due to the weather, and not a fault of the airlines."
Pros: "The crew was amazing! So sweet and great experience. Tatiana was really great and caring and was interesting to talk to. I sat across from her for take off and she was great."
Cons: "Nothing!!!"
Cons: "Flight was late for no apparent reason"
Cons: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
Pros: "Nothing"
Cons: "If my Chanel purse with my make up Chanel brand full bag with unopened experience makeup and purse was stolen"
Cons: "Have coach passengers prepay for meals"
Pros: "Crew was very helpful"
Cons: "No changes"
Pros: "They weee calm dealing with angry passengers."
Cons: "Leave on time. Nearly 3 hours late. Horrible."
Pros: "I flew business so it made a difference in the overall experience. Crew was pleasant and served beverages as soon as I boarded. Also, received a pillow and blanket as it was chilly on the plane."
Cons: "No complaints, everything was perfect. It's worth it to spend the extra cash and fly business."
Cons: "No food on the International flight from Kingston to Miami."
Cons: "Crew needs to improve their attitude"
Pros: "The very personable crew and the efficiency at which all were attended to."
Cons: "The food that is high on carbohydrate."
Cons: "Didn’t like how old the plane was. Didn’t have any entertainment, and food was bad. Seats were not very comfortable and not much leg room."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Crew was very experienced."
Pros: "I liked the arts and craft show that was showing on the plane."
Cons: "As I came into the airport I went to a kiosk to check in and the attendant at the kiosk basically took over my passport and started pushing buttons that I never asked her to push. I eventually got my boarding passes only to find I wasn’t assigned a seat for the first flight and I will get it later at the gate. After getting through security my name was called for a extra security screening which I thought was interesting since I have Global Entry and am an American citizen. Weird. Because my name was called I had to get to the gate early. Upon arriving to the gate the gate agent confirmed I have extra security screening and she would assign my seat soon. After waiting some time she assigned me to a middle seat in the last row of the plane! After boarding someone came and sat next to me that was overweight and should have been charged for 2 seats. With such a long flight it’s the least American can do."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Comfortable wifi enabled jet."
Cons: "Flight delayed over 2hrs. Inbound aircraft mechanical trouble. No info provided by airline. Maddening 10 minute rolling delay. "Your flight is boarding in xx(10) minutes and no airplane is at gate. It's just ridiculous."
Pros: "The crew handled the emergency very professionally"
Pros: "The entertainment system was very nice. The seats were comfortable!! The crew friendly!!!"
Cons: "Food was lacking!!!"
Pros: "Nothing"
Cons: "Nothing was good! Horrible horrible airline!"
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "Good movie selection, there’s new titles available to see and it’s perfect for flight time from Denver to Dallas"
Pros: "Flight was not completely full so I got an empty seat next to me."
Cons: "We were delayed due to some balance issues."
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Pros: "They did have lots of entertainment movies, tv shows, games"
Cons: "They ran out of food for the passengers. The loaded and boarded us and then we sat on the plane not moving for an hour or two, making the flight feel much longer. The seats were so tiny and uncomfortable. Made it hard to sit comfortably"
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "You pay extra to get the TSA Full background check, so you can breeze through TSA, with PreCheck, yet this Airline has a problem with recognizing it. 3 phone calls layer and a Visit to their Costumer Serice Desk, and none of them can figure it out. Uhg again."
Cons: "No charges for cellphones on first class! (Plane looks pretty new as well)"
Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"
Cons: "The flight was cancelled, there is nothing to rate except the inconvenience it caused me and my fiancee who were traveling back home for a business meeting."
Cons: "No headset for entertainment"
Pros: "Friendly customer service, good snacks."
Cons: "No negative actions or interactions."
Pros: "The entire plane crew to the ground crew did their best with a situation that was out of their control. The luggage door would not close, so we had an apps 4 hour delay"
Cons: "All good."
Pros: "Ease of checking in by agent. Courteous and friendly staff. On time departure"
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Plane arrived early."
Cons: "Please read above."
Pros: "Poor"
Cons: "No food chips chips very POOR POOR"
Pros: "My departing flight crew was very accommodating for my baby and I. They were very pleasant."
Cons: "I wasn't able to board first with my baby, so I had to try and walk through all the passengers with a baby, diaper bag and small carry on. It was a little difficult."
Cons: "Obama ground stop in Philadelphia. No one knew in advance? seating very cramped. Entry to aircraft looked dangerous. It would be easy to fall to the tarmac. Very kow railing."
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Cons: "delay , i am of the opinion that american airline will be late every time . it took two days to go to kingston jamaica from miami intl on 8-4-16 this should be 1. 30 hrs. that was verry poor and return on 8-28-16 flight was delay , i could understand this but two days is a bit too long . ,this happen to me so i not happy . frankie arboine"
Pros: "they cancelled the flight and they did not say anything, then the crew in the airport were very rude with everyone."
Pros: "Free wifi"
Cons: "Late flight, late crew, Late boarding"
Pros: "The crew was super sweet"
Cons: "There were a crazy amount of delays to deal with."