Pros: "The crew in the plane was good and the fly was good."
Cons: "Boarding crew in front desk was not too friendly and could have used better words to communicate. Seen I was waiting for 20min before realizing that my gate was changed after check in. I approached the lady in the front desk to see if it was time to get my seats assigned. The lady in the front desk asked me in Spanish if I new English seen I was speaking Spanish to her I really don’t get why me knowing English had to do with me getting my seats. Also I went to gat 7 cuz that’s the gate I printed out 1hr before my fly but had to run to gate 3 cuz JetBlue changed gate seen 7am but couldn’t change it on the check in printouts/information (does that even make sense). Finally the answering service is a lottery you have to pray you get someone nice(and I hate to say this cuz I’m Puerto Rican but we can be so rude in customer service). You can tell from the accent a person has where they from and every time I get a Central American person they are so nice but when you get a Puerto Rican person they can be so rude and almost always you get nothing answer or done. This particular time before my flight I call to get my seat cuz when I flew to PR and almost always I call 24hr before my flight and get my seats assign free of charge. Not this time the customer rep answered and I tell her that I’m calling to get my seats and she answers you can do that when you check in, I tell her that I try but I’m being charged to get them and that in my previous flight the girl said to call 24hr before this flight and I could get them assigned free of charge (which was true cuz I had call for my fly going to PR and the girl also said it too) and the customer rep said well it probably cuz is not 24hr before yet. I told the rep yes it is I’m currently on my way to the airport but I want to get them before I get to the airport and the rep answers well you can do it when you get there (mind you I’ve been on hold waiting for almost 2hr that’s why I’m on my way to the airport cuz I usually do it 5-6hr before my flight but the answering service has been very busy) I tell her that I’m trying to save some time and get them before I get to the airport and the rep said well I can’t help you cuz we can’t give you seat on the phone you have to do it when you check in or wait until you get to the airport and they’ll give you your seats. It’s very frustrating that there’s people like this and they are from the same birthplace as you. So sad!"
Cons: "Syncing phone to flyfi entertainment"
Pros: "Professional crew and new aircraft ."
Cons: "Delays on departure and arrival."
Pros: "Very professional flight crew"
Pros: "The seat and leg room"
Cons: "Better in flight entertainment and WiFi"
Pros: "Crew members"
Cons: "K, my seat couldn’t recline-both ways. Tv- audio system was messed up on the way back."
Pros: "More room seats"
Cons: "Boarding process"
Cons: "My entertainment system sound was poor"
Pros: "Earache and headache"
Cons: "After being delayed going from Newark to Ft Lauderdale-Hollywood by an hr, I was then delayed TWICE going back! First time flying with JetBlue and I’ve never been more disappointed! Rather not have any legroom and make it to my destination ON TIME then to be an hour an a half late!"
Pros: "Crew nice, nice movie , check in process smooth"
Cons: "Crew did a great job. Flight attendants were very nice"
Cons: "My entertainment didn’t work on both flights , and WiFi was also “broken”"
Cons: "The food"
Pros: "The Crew was really friendly and seemed genuinely happy. The flight left on time and landed a few minutes early which is always a plus."
Cons: "With the plane fully booked I wound up having to gate check my carry on bag. This was not overly upsetting or anything terrible but it did cost me almost 20 extra minutes at baggage claim which resulted in my ride parking the car and then having to pay the parking fee."
Cons: "the crew was gruff, there were no outlets on the plane, the flight was delayed WELL BEYOND the 40 minutes it was announced to be (1.5+ hours delayed) which, had I known in advance, would've been useful information for rescheduling instead of just missing other travel arrangements on the other end."
Cons: "Old plane old seats old tv limited movies"
Pros: "The entire trip was comfortable I have no complaints"
Cons: "The flight was delayed 2.5 hours without reasoning. Wish it wasn’t delayed or that there was a reason. Otherwise, I love JetBlue!"
Pros: "Everything was perfect"
Pros: "Seats are very comfortable"
Cons: "The flight is so much delayed. The flight attendent seemed not happy about me with a two year old, which makes traveling with a kid so unpleasant. When my kid asked to go to restroom, it seemed that we’re troulesome. My mom missed the water when they gave out drinks, but they did not come back for us. When I went to the back to ask for my mom, they said they’re cleaning up already."
Pros: "Seats were comfortable and great entertainment."
Cons: "Headphone jack had static"
Pros: "On time Great service Friendly staff Boarded quickly Landed 30 minutes early"
Pros: "I enjoyed the comfort once boarded and flight attendants warm welcome"
Cons: "Our flight was 3 hours late. Was supposed to leave at 10pm and left at 1:13 am!! Customer service at jetblue kept lying about the aircrafts whereabouts and crew. They barely gave us updates, and at one point once everyone started asking questions and getting upset, they disappeared from the desk for an hour at least. The crew was late, there was no food, customer service had quite an inappropriate attitude, and tvs on the plane barely worked,"
Pros: "Cabin crew was warm, friendly, engaging, fun, yet professional and prompt with their service"
Pros: "The boarding crew was amazing, my boyfriend and I had different seats and they were able to arrange for us to sit next to each other. They were polite and very accommodating."
Cons: "The flight was terrible it seemed like this was the first time the pilot drove a plane. Even two pilots that were sitting were speaking about how terrible the flight was. And the flight attendants were acting like they had no home training, no manners/ professionalism and always had an attitude. These flight attendants were making jokes about a belligerent passenger instead of trying to help fix the situation. This was my first time ever taking a JetBlue flight and will sure be my last, especially when I paid 100 dollars more for this flight than what United was offering- I should of took United."
Pros: "fast boarding and no lines for baggage drop"
Cons: "delayed flight almost stayed up all night."
Cons: "All 3 connecting flights you sold me were not able to connect with each other, they lost my luggage because of you my trip is ruined, I hate kayak.com and I hate my experience with you, how can you be so ignorant to people's needs"
Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."
Cons: "The TVs were not working and shutting off sporadically."
Pros: "Friendly crew & pilot!"
Pros: "Even though we had a nonrefundable fare, when due to "Quinn" we couldn't get to our extra-early flight, they put us on the next flight, and actually got us seats together. Nice work!!"
Pros: "I have never seen an airline get the bags off the plane and onto the baggage carousel as quickly as JetBlue did on my flight!"
Cons: "Wished they had sandwiches for sale. It was a noon flight arriving to EWR at 3. That is time to eat lunch."
Pros: "I loved the roomy leather seats. The staff and crew were very helpful."
Cons: "New staff was working at the airport New building) and had some issues, but not a Jet Blue problem."
Cons: "My flight was cancelled."
Cons: "The flight was late and did not leave till 11:50 pm"
Pros: "Smooth ride. Great snacks."
Cons: "Everything was excellent."
Cons: "No complaints"
Pros: "Crew was nice."
Cons: "Plane was very old and gross. It really was making horrible noises when taking off and during times of the flight. It felt like it was going to rattle apart. *not jet blues fault but lady behind me kept pulling on my seat and I wanted to yell at her but she was old.."
Pros: "captain and crew were friendly and 'upbeat' with addressing passengers. glad there was small drink and snacks offered even if flight was very short. definitely keep the snacks! I was glad to have it as I hadn't eaten anything before traveling and needed it."
Pros: "The leg room is great and that they board from the rear to the front, prevents/reduces how much you're bumping into people to board."
Cons: "Width of the seat."
Cons: "Delay the fligh two times"
Pros: "The personnel was very courteous. All stewards, on both flights were vey polite and personable. The seats are very comfortable."
Cons: "The delay, because of a defect in the aircraft. But I was on the second row and I was able to see how attentive the captain was and how he wanted to make sure it was safe to fly as we were."
Pros: "Free upgraded seat"
Cons: "Idled on the tarmac for over an hour. Ruined my day."
Pros: "The crew were friendly and very funny.."
Cons: "I was very upset because I was flying alone for the first time and there was no tv or movies . I was nervous and took comfort in the thought at least I can keep myself entertained."
Pros: "Seats are comfortable."
Cons: "Flight delayed about an hour. Booked more than 4 months in advance but apparently seats were not assigned on this segment. Not even at check-in, only at gate. We were early, but they could not seat our family together. Not acceptable. This part worked fine on our way to FLL, so there's no excuse for not working on the flight back."
No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pros: "Quick board, quick flight and everything went smoothly."
Cons: "Someone to rub my feet, but that’s wishful thinking."
Pros: "Crew was awesome. Very respectful and helpful"
Cons: "Food options"
Cons: "Explain why there’s over a 2 hour delay"
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "For me the boarding was of fast"
Cons: "The food"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "Flight was 20 minutes delayed"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "Left on time, landed early"
Cons: "Asked a crèw member to put my bag in the overhead , didn't like his attitude,also asked him for a soda, didn't get it, got it from another attendant"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Cons: "The attitude of the employees."
Pros: "How professional everyone was"
Cons: "Everything was good"
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "It was a smaller airplane."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Cons: "The flight was quite smooth."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Cons: "flight ticket very expensive."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "I had to take different flights due to the delays."
Pros: "Smooth flight. On time. Satellite TV."
Cons: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
Pros: "The crew was really fantastic the service was very good."
Cons: "No complaints"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "The plane was changed so some people had new seat and some not. The crew assigned tickets quickly at the entrance. Arrived 20 min earlier, which is great!"
Cons: "The peanut bad is now contains 13 peanuts, I counted them :).Where is a good food for a 3.5 hours flight?"
Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
There was a total Lack of communication regarding delays.
Pros: "The crew was excellent!"
Cons: "Maybe more movies"
Cons: "No entertainment. Plane is getting old."
Pros: "The crew and service"
Cons: "Personalized entertainment system or available through WiFi in tablets."
Pros: "Great seat. Right behind first class."
Pros: "Crew was polite and courteous..food and beverages were included in trip."
Cons: "a/c full, needs more control."
Pros: "The food and entertainment."
Pros: "Flight was delayed because "they did not have a plane"....this does no make sense.... The food is always very poor ....my tray was almost half empty with the food....however the small portion of meat (just a snack) was tasty."
Pros: "Same as above."
Cons: "My food in my luggage is spoilt. My trip was cut short and I missed the event I had come up for in the first plAce"
Cons: "My wife suffered was robeed in the airplane and nobody on the crew pay real attention to this subject; My wife lost her blackjacjet due to the indifeerence of the crew on COPA fligth from PTY to MIA,"
Pros: "On time"
Cons: "Food very average"
Pros: "All around service"
Cons: "Not told to board shuttle bus to airport"
Pros: "Crew was so friendly and nice"
Pros: "2 checked bags for free! Free alcoholic beverage. Other airlines nickel and dime you, Copa is great. Best prices, great service."
Pros: "This is a full service airline that serves complimentary food and movies for a similar cost as low-end airlines like Spirit or Frontier. I was traveling from Punta Cana DR to Denver but had connects in Panama City & Miami. Because 3 flights is a long day of traveling I chose the emergency isle for my flight from Panama-Miami so i could stretch out with the extra leg room. Because I didn't speak fluent Spanish though, the crew had to move my seat. They upgraded me to 1st class! Amazing airline! Incredible crew! Shame most airlines in the US with their FU attitude don't operate this way."
Pros: "Great flight to Miami via Copa. Attendants are friendly and helpful. Plenty of room for the legs. Food and entertainment are good, so it was a very pleasant flight. Could repeat anytime."
Pros: "The crew attention and an arirplane in nice conditions"
Cons: "The food is bad"
Pros: "The crew on all of the flights were all very nice. At the end of the day, my suitcase did end up getting shipped to my house within a few days. It was just a little unorganized throughout the process of tracking it down."
Cons: "Following this, my flight in Bogota left 3 hours late. Not only did we board at the time we were supposed to be leaving, but then sat on the runway for an hour and a half before having to go back to the gate to refuel.... All passengers sat on the plane for 3 hours in Bogota before we ever took off with little to no communication as to why. Upon landing in Miami, my bag was then missing which honestly wasn't a big deal - I knew I'd get it back eventually. But with my new flight, I wasn't entirely sure which flight my bag should be with and which airlines (Copa or Avianca) I should go to regarding it. The staff for both were incredibly rude. My suitcase was the one missing and I was the happier, nicer one out of everyone I spoke to. I was told it would be shipped to my house which was great until I got an email saying I could pick up my suitcase at the airport. After searching for 2 hours of where to go and all staff pointing me to a different spot and offering little help, I tried calling the Avianca number I was given for any questions. Unfortunately, there wasn't going to be anyone who spoke English in until after my flight took off. After getting to my final destination, I tried calling the number again to try and sort out where my suitcase was and no one spoke English or could direct me to someone who could. I had to have my friend in Cali call the main office for me to find that my bad was still in Bogota after all of that."
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "Check in was quick & easy. the crew were efficient and friendly. It is a Central and South American airline so announcements were mostly in Spanish but the crew were bilingual and translated announcements into English. The meal was good. No fee to check a bag."
Cons: "Can't think of anything."
Cons: "Too much turbulence"
Pros: "The flight crew was pleasant and was bilingual which made the flight better"
Cons: "It was a lot of turbulence and the plane dropped drastically during the flight. No one spoke English to explain the searches, reason for change in seats. It was difficult to communicate with staff prior to boarding."
Cons: "Plane with old Business class seats that were not worth the price of a business class airfare"
Cons: "The quantity of the food was few"
Pros: "Food and sandwiches are tasty."
Cons: "No movie!, uggg... The real problem though is 1) they changed the gate on a connecting flight. Copa seems to make gate changes on all flights without notifying passengers. If you don't watch the board you'll miss your flight. Why not send a crew member to the gate you told passengers to go to , and put a sign by that gate notifying passengers of the change! So stressful!!! 2) In transit passengers catching connecting flights, Copa to Copa, have to go through their security again! What, why?? We cannot eat, drink and relax at the gate because no fluids are allowed AT YOUR GATE. We are not talking ourtside security, you are already in the security areas. Even to go to the bathroom you have to go in and out of security, again! Stupid!! We didn't leave the terminal, and you're making us miserable!"
Pros: "Very friendly and professional service combined with good food"
Pros: "Boarding is very orderly. Flights are always on time with Copa, which makes them a very reliable carrier. Planes are modern, clean and well maintained. Copa offers free headphones, meal and drinks, which is very rare on short flights. I was glad to enter a cool plane, as the Tocumen Airport was without air conditioning service."
Cons: "Tocumen Airport is always crowded, noisy and this time around was without air conditioning. As their main costumer, Copa Airlines should pressure the airport authorities to keep a standby AC system in place or replace it with one that can better handle extreme traffic of people."
Cons: "very cold on the plane and don't provide blankets!"
Pros: "Boarding process went very smooth and plenty of legroom and overhead storage"
Cons: "Volume didn't work on armrest . Volume was stuck on very high volume making the in flight movie not watchable. No choice for food"
Cons: "Everyone everything"
Pros: "Nothing. They said I was a no show on Wednesday Miami Panama and cancelled my reservation. They made me go to The airport and didn't even apologize. Unbelievable mistake."
Cons: "The way I was treated"
Pros: "Please see above"
Cons: "Wheel chair service was bad"
Pros: "This is not the first time flying this itinerary. So , my review counts for many trips. The good: crew, on time, short connection time"
Cons: "always the worst food. Sometimes, unedible. A bowl of pasta with one tablespoon of tomato sauce. Another choice was tough beef. I mean, really hard to chew beef."
Pros: "I now am a fan of COPA airlines"
Pros: "modern aircraft, everything else was terrible."
Cons: "rude crew, they go out of their way to make you feel uncomfortable small portions of food"
Cons: "Boarding is not as organized as it should be. All groups are not called so order is lost. Not enough agents attending this process. On-board entertainment system is not very good. The food is poor as well."
Pros: "Was a good flight. The staff was very gently"
Cons: "Doesn't had blanquette"
Pros: "I did get a window seat which i enjoy"
Cons: "No entertainment, old plane which didn't have very comfortable seats and the food was not very good. Also, boarding was done in a very disorganized manner in Panama."
Pros: "yes as always. seats comfortable with sufficient leg room"
Cons: "missing in flight entertainment"
Cons: "More drinks/beverages"
Cons: "Leave on time. More leg room"
Cons: "The flight delayed and we weren't informed"
Cons: "Cayman Airways is always late."
Cons: "Complimentary food"
Pros: "Crew great"
Cons: "Plane on time"
Pros: "Crew was good and plane was new...loved the big above storage"
Cons: "The online process was TERRIBLE. Navigating the website / getting boarding passes was like 1999. Need a massive upgrade. Also for a 4 hour flight, you need some kind of on-board entertainment. And if not, let passengers know."
Pros: "crew was courteous and helpful"
Cons: "in flight entertainment"
Pros: "Short ride"
Cons: "The plane was 3 1/2 hours late...I was constantly getting updated that the departure time was changed from 8:15pm to 9:30pm to 10:15pm finally to 11:05pm. When the plane did arrive, no one could tell us what happened—they literally said “we don’t know why it’s late”. YOU’RE THE AIRLINE; if any one should know what’s going on, it should be you!"
Pros: "Super nice people"
Cons: "Their airport under remodeling so from arrival gates to departure gates is a hike around the outside. Very crowded departure area with limited seats."
Pros: "Business Class staff friendly and professional"
Cons: "Paid for an upgrade , baggage wasn’t tagged as priority and came out last on arrival and box that was professionally wrapped and labeled fragile was crushed up and unrecognizable upon arrival. Baggage staff using unprofessional language, calling me “Baby”"
Pros: "I Marked only boarding lower because we did it twice. That was just fine though. The crew was apologetic for having to re board another plane for mechanical problems. They kept everyone up to date of the changes and how we were to progress along the route. Everyone on board understood the crew didn't want to change planes and redo all the pre- flight start ups more than passengers wanted to change after boarding. The crew was most apologetic and super efficient. Well done"
Pros: "The flight crew in the plane was terrific. Once the new airport is done is going to be fabulous."
Cons: "The gate area was overcrowded the sound system was terrible. Once the new airport is finished it will be wonderful. Until then we'll just get by."
Pros: "The cabin attendant was unbelievably efficient and professional. The airport was marvelously clean. The staff was helpful. It's rated the best airport in the Caribbean for a very good reason."
Pros: "The seats are so much more roomy than the other airlines that fly there. It was very comfy."
Cons: "It was a short flight with no entertainment or food. Nothing not to like."
Cons: "We were in business class and it took 40 minutes to receive a drink. Also, there were no power/charging plugs anywhere. Very disappointed"
Cons: "i missed my flight and my ticket was worthless, no credit was given to alienate the financial burden of buying a one way ticket into Grand Cayman. Somewhat sad."
Cons: "Late flight, poor customer service."
Cons: "The pilot caused passengers to have major delays. He was rude and unprofessional."
Pros: "On time, room to spread out, and free rum punch - what more could you ask for."
Pros: "I liked the view and the flight attendants was very helpful."
Cons: "Nothing much was serve to eat just juice or tea, a small biscuit or chips could do."
Pros: "Personized service."
Cons: "Paid for business class and the seat was broken and did not move."
Cons: "The time to board process. They let up through flowing pre boarding then while.at the gate turned us bad only to be Called back again to walk some distance"
Pros: "nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!"
Cons: "nothing i could not make it on flight as i was sick, and they wanted to charge me 600 + 200 usd for change of dates!!!"
Pros: "Flight was on time. As always on Cayman Airways, the flight attendants on board were so friendly."
Cons: "There is no on-board entertainment to speak of. The Cayman Airways agent at the gate was EXTREMELY rude... sticking out her hand was her way of asking to see our boarding passes and passports. No eye contact, no words. Then "Who's Lucy?" (my 4 year old girls name is Lila). When we said "ahh, Lila?", she exhaled loudly and handed our docs back, and that was it. My wife and I were left staring at each other, half in disbelief of what we'd just witnessed. I wished I'd looked for a name badge... would have loved to out someone like that by name. Cayman Airways are hardly the most on time airline, and their planes aren't new. Their whole stick is free checked bags, rum punch and the friendliest staff. They start failing there, and they may as well shut er down."
Pros: "After Caribbean Air the seats feel like bussiness class even in cattle class. The staff are friendly, they (normally) give you an entire can of soda (no snack though - short flight). Seats are comfortable (for economy)."
Cons: "Always leave a little late. (But at least didn't leave a lot late.)"
Pros: "After being stranded in Chicago by Delta, Cayman Airways saved the trip! Crew was great and loved the rum punch served!"
Pros: "It was not crowded...arrived in a timely manner. Staff were warm and approachable."
Cons: "I liked everything. Flight was great. Nothing to complain about."
Pros: "Very smooth flight from take-off to touch-down. Flight attendants were very polite."
Cons: "Unfortunately, our arrival gate was not available after an early landing which created a delay on the tarmac of about 45 minutes."
Pros: "Great plane on a new 737, with comfortable business class"
Cons: "Absolutely no food available, even in business class (no snacks/peanuts ) - was unacceptable following a lengthy delay"
Pros: "No food on these short flights and only juice or water is free to drink. I had a very short transit time and cabin crew were great in getting me off plane as quickly as possible."
Cons: "We departed later than planned due to late arrivals, so my arrival was delayed thus making my transit time even shorter. If people can't turn up on time on such a small island for an international flight they should be stopped from travelling."
Pros: "small plane and flying so low was a great experience!"
Pros: "provided a flight to la ceiba!"
Cons: "no complaints"
Pros: "there was food on the plane from new york"
Cons: "no complaints"
Pros: "I LOVED the fact that neither of my flights were delayed"
Cons: "The flight was exactly 5 hours delayed (scheduled for 5:20 PM and departed at 10:20 PM). There was a small apology but that was it- no food or drinks offered, no voucher, etc. It was very disappointing. When we got on the plane, there was a 45 minute baggage loading delay. It seemed like there could have been more haste involved in loading considering at that point there had already been a considerable delay. The worst part was, there was very little update the whole time. At one point we were told there was a technical issue so a new plane was being brought in from Grand Cayman but they time delay kept increasing without an explanation. I understand delays but to have no updates is just inconsiderate. It just seemed like there was no consideration. I will not fly with this airline again."
Pros: "Wonderful to enjoy the only non-stop jet service from Cayman Brac direct to Miami."
Pros: "Free luggage check in 2 bags Free run rum punch"
Cons: "Absent entertainment (no tv, movies) No wifi"
Pros: "Fun flight attendants smooth ride easy exit"
Cons: "Perfect trip"
Pros: "A little slow on boarding....but overall good efficient crew. Love the luggage for free! We were able to take all of our snorkling gear and our sand shoes without having to buy them there!"
Pros: "Everything was great"
Pros: "Loved the no charge for 2 bags per customer and so nice at Cayman ticket cou ter"
Pros: "I have gotten into the habit of using Cayman Airways over American . The employees make you feel more comfortable in their desire to please. I return to Georgetown frequently. It is my favourite Caribbean island and Cayman Airways makes the trip even more pleasurable."
Pros: "They served a meal on flight."
Cons: "The cabin wad freezing! People were wearing winter jackets!"
Pros: "Not much."
Cons: "The ground crew broke the auxiliary power unit while de-icing the plane. We went back to the gate by bus, and we stood around for hours with no information from Cayman Airlines. Initial problem wasn't CA's fault, but they could have communicated better."
Cons: "Flight was delayed two hours or so."
Pros: "Not much"
Cons: "Taken another airline"
Pros: "yes the crew was very nice"
Cons: "it was good enough for the flight"
Cons: "Personal TVs Seats just weren’t comfortable."
Cons: "Slow attendants at Kingston airport hence long lines"
Pros: "The ticket i purchased didnt allow me to carry at least one luggage which i only learnt when i arrived at the airport. The crew was late so we left late The seat next to me was broken Only one toilet was in operation so there were always long lines The sandwich was dry You had to pay for a blanket"
Pros: "Promt timing ."
Cons: "Had to pay extra for luggage."
Pros: "The tea service, flight quality"
Cons: "The seating was uncomfortable, waiting to be seated was long (excuse being repairs), the customer service was poor"
Pros: "The check in agents wére just simply amazing"
Cons: "Didnt like the sťale coffee that was seŕved in flight"
Pros: "I appreciate how supervisor at airport show great customer skills and help with ticket issue."
Cons: "That flight left a hour early March 17 and the next day was 30 minutes late. I had a funeral to go and couldn't make it."
Pros: "I like the seating and the air hostesses were very courteous and helpful. The boarding process was excellent and I was very comfortable throughout the flight, I had lots of legroom. The entertainment was ok. Overall I had a great time flying with Caribbean Airline and I will surely fly with Caribbean Airline again."
Cons: "I did not like the check in process the guy at the counter was not very courteous. He was telling me about my name which I used all the time for traveling all over the world. He also let me open my computer to show him my return ticket and then he was telling me to give him ticket number when there was no ticket number on the itinerary. I did not like the vegetarian sandwich the bread was too hard and dry and the vegetables was mediocre."
Pros: "Friendly service and in flight Food"
Cons: "Older model aircraft"
Pros: "crew was nice"
Cons: "no wifi, no jamaican food"
Cons: "flight cancelled at the last minute. not helpful with getting hotels or communicating when we will be able to fly out of jamaica. finally said it may take two or more days to get a flight. staff poorly trained. will never use this airline again."
Pros: "The pilot and crew were engaged with the passengers. The pilot informed us of the journey; how we will get to NY."
Cons: "I was saving my food for later. It was on the tray table. It was removed when I was sleeping. I woke up just in time to asked her before the attendant moved. She reported that she would get me a fresh one. I supposed she had already mixed it with the trash why she promised a fresh one. She never kept her promise. I mentioned it when I was coming off and was told that I was going to get cheese and crackers but what was supposed to happen did not matter that she told me that because it did not happen. I put the cup on the other tray table because it wad trash. The sandwich was close to me. Other than my gripe over my food taken away, I have no complaints. My expectation was exceeded."
Pros: "The level of customer service was excellent no delays the only downfall was my bag got damage and the response I received from the rep was less than okay. Very disappointed in how they just said nothing to help with my luggage."
Pros: "The flight was ok just need to give little snack on the flight Mitchell"
Pros: "The pilots did an excellent job in take off and landing the plane,,,"
Cons: "So smooth !!!"
Pros: "Pleasant staff."
Cons: "Slow drink service"
Pros: "Dorothy I enjoyed flight will travel with airline again and would recommend friends"
Cons: "They ripped my suitcase and on my return trip they refused to carry my suitcase unless I pay $12 US to shrink wrap it"
Pros: "I have not flown Caribbean Airlines for a Longreat while as they were less than reliable. I was pretty impressed to see they now have their act together. The flights were on time, the checkin process waso smooth and the flight crew did a fantastic job"
Cons: "Well, that's the same with all airline now a days. In flight entertainment and refreshment suck. I won't hold that against them"
Pros: "Having a blanket and a meal."
Cons: "The unit schedule stop"
Pros: "There were a lot of free seats on the plane and I jad a whole row of seats for myself"
Cons: "The plane is outdated, old, smelly and very uncomfortable. They need to upgrade their planes with better technology. Which plane in this era doesnt have ports to charge your phones. Staff was very cold, they should focus on uplifting their customer service."
Pros: "Fast check in!"
Cons: "The plane was a bit dated."
Pros: "The crew was helpful and very courteous..."
Cons: "There should even be a snack, nuts, chips , popcorn or sometiing"
Pros: "The length of the flight"
Cons: "The flight was delayed for a while. Nothing to eat. No leg room."
Pros: "Caribbean Airlines' inflight service is so outstanding. The flight crew is pleasant and accommodating, and the meals and service are superb. The fact that both cabins (first class and economy) get a full, hot meal makes this airline simply a cut above the rest. I've been a loyalty customer for 12 years and will continue to be!"
Pros: "The meals provided on the Carribean Airline flights are always great. Especially since most airlines dont offer this anymore."
Cons: "Flight is never ontime. My flight was about 45 minutes delayed. This is definaltely not the first time this has happened."
Pros: "Pleasant service as usual"
Cons: "Flight was delayed"
Pros: "the food was good"
Pros: "The crew members kept us alert, very friendly.. First time flying with Caribbean airlines and it was great."
Pros: "the flight was good but 1 of my bags was damaged,how can i make a claim?"
Pros: "I am very disappointed that my flat iron and hair gel was stolen from my suitcase, even after I had to pay for the extra suitcase. I paid for the extra suitcase and an employee stole from me. It's like Caribbean airlines charged me twice because I have to replace my stolen items. I am very disappointed in this service."
Pros: "It was safe. The staff was fiendly and warm"
Cons: "No food given or snacks other htan a drink"
Pros: "service and uickness of flight"
Pros: "Everything was fine. Nothing more than expected."
Cons: "The sound quality for the movie was terrible. Now, the Ft. Lauderdale-Piarco leg was another matter. We left 1.5 hours late, and there was so much chatter and announcements from multiple airlines, we didn't hear when ours was finally called. Several people had to come running to make it!"
Pros: "The flight was on time. Flight was comfortable Crew was friendly"
Cons: "No food/ snacks Awful and limited beverage"
Pros: "Flights close one hour before departure. i arrived ten minutes into the hour, unintentionally, for my early morning flight. I had tried web check in, but for some reason I was getting into a loop on the site. Since I was not checking bags, the agent was kind enough to reopen the flight for me, maybe after seeing my distress. i am grateful and very appreciative. Thank you Marvia!"
Cons: "On arriving at the check in at orlando, there was a sea of humanity and no one telling which line was for the various destinations. On the return from kingston they had me send in my checkef luggage then asked me to weigh my take on luggage. Fortunately I was within regulation but if i needed to redistribute my things should I throw stuff away because my valuables were in my hand luggage."
Cons: "the seats are not padded thick enough... no bounce to it...too tough"
Pros: "They flight crew was very polite and receptive"
Cons: "The seating wasn't all that comfortable for a 4 hours flight"
Pros: "I love everything, it was an amazing flight."
Pros: "Friendly staff good food Comfortable 1st class cabin."
Pros: "attentive crew"
Cons: "no headsets after announcement offering them"
Pros: "Staff was friendly, food was served and a movie was showed"
Pros: "Flight was on time and crew were very polite which means a lot to me,"
Cons: "There was not anything significant I did not like."