Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Pros: "Flat bed is wide and comfortable. Cabin crew was excellent."
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "Amazing crew. Seat needs more padding."
Cons: "Memory foam seats"
Pros: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Cons: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Cons: "On time would be better."
Pros: "Super friendly crew. Enough food and drink."
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Cons: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Pros: "Seats were good"
Cons: "Food could have been better"
Cons: "Better food, better selection movies"
Pros: "Crew was very courteous, went above and beyond."
Cons: "The hot food was dry and lost my appetite"
Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Pros: "Nothing beats Singapore SQ!"
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Pros: "Everything from Ticketing, Checking in......"
Pros: "Great set up with two seats, window and aisle"
Pros: "The food is very good in economy. Large screen tv gor movies and games."
Cons: "all was good, nothing bad"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Pros: "Seats, crew"
Cons: "Nothing else other than above"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Cons: "Stewardesses were a bit rude"
Pros: "great service"
Cons: "too long"
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Cons: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Pros: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Cons: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Cons: "Kids playing and out of control and the flight attendants wouldn't do anything."
Pros: "1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time"
Cons: "1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)"
Pros: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Pros: "service, good TV quality and good movie selection"
Cons: "sound quality with headphones was horrible"
Pros: "Amazing plane and crew!"
Pros: "Great price"
Cons: "Food is not good"
Pros: "Crew is remarkable"
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Cons: "No complaints"
Pros: "Courteous, Professional Crew. Amazing Service."
Pros: "Before booking my flight on Singapore airlines, I took the time to read through some reviews and to be honest, the reviews left by previous passengers did not do the airlines any justice. I rarely, if at all, leave any reviews myself but my flights (from SFO - Singapore and vice versa) were AMAZING! I was sitting in economy and the level of attentiveness that we received, I could only imagine how great first class could be. if i could fly Singapore on all my trips overseas I would."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "The service is top notch. The food served is not matched by any other airlines I have traveled with. The flight attendants are always very very professional. I try to make sure to get Singapore Airlines when I travel to Asia."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Pros: "Everything else was good"
Cons: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Cons: "charge a few $ more but serve some food on a 5 hour flight. very cold feeling"
I loved the entire Qatar experience - Thank You
The flight was almost full, and the airline was not able to seat the family together, even though we tried to check in online 24 hours before the flight. The food was much better than what is usually served on airlines, and the choice of entertainment was quite extensive.
it was worst experience ever , customer services also worst ,
Same as from Chennai to Doha. One thing changed at SFO about carts for carrying bags. The cart used to be free before, but now you have to pay $8 to get a cart. Some passengers particularly who are visiting first time may not have cash or credit card. If the Qatar airlines can do something to get the carts free, that will be a good thing. It may be out of their control, but if they can provide some complementary thing to get the carts free, is better. Just a suggestion. Thank you.
Qatar crew is really good
Connection of our flight to New York.
Ground Staff in SFO were rude
Food was not good and entertainment was also not updated The cleanliness was good and service was good
Nothing you guys book me the wrong flight and I have to run around until I find my right plane
I liked the food and services
BR sink is not properly draining! Oh my! Water is still in the sink from previous passenger.. gross!!!! No toilet seat paper. Too much trash everywhere.. aisle, tray is taking forever to pick up. Movies are too old- most of them. You should have movies for the past 5yrs only. Mix your food of western and middle east. Food that was served is too much for some passengers who are not so familiar with. Too spicy/smelly for me. One meal of this is enough for me… not the whole flight meals. Crews are so helpful and friendly! They are the best throughout my flight/travel experience. Good job!!! Please prioritize how keep your bathrooms clean! Thank you!
Very helpful and fast serving crew . Can improve on seating space
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Good food,helpful staffs .
You need to train your check in crew
Spacious seating was great! Food could have been better!
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
Clean the toilet more often.
Pros: "Amazing crew, super hospitality, conformable sit"
Cons: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Pros: "Best food. Best crew."
Cons: "Extra inch of leg space"
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Cons: "My baggage got missing"
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Pros: "1. All flights were on time. 2. The aircrafts were clean and tidy. 3. The choice of entertainment was plentiful. 4. Possibility to connect to internet provided on outbound leg, not on inbound."
Cons: "1. The boarding process, in general, could be improved. 2. The "official" transit time was one hour, but passengers were made to wait while the business class disembarked, reducing actual transit time to 30 mins. Considering distance to departing gate, and security checks, this was stressful."
Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"
Pros: "Super check in, great entertainment options"
Cons: "Cabin crew were not very helpful. Food was average at best."
Cons: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Cons: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Pros: "Crew were great and sincere"
Cons: "Qatar gave problems changing flight for emergency purpose and had produced all documents but they wanted further documentation which could not have access because at,a foreign country. Felt they don't care and it was all to do with money which had to pay."
Cons: "- Leg Space is challenge"
Pros: "the attention in general for me was excellent."
Cons: "may be the fact that it was the same kind of food in both of the flights I had, is not that it was bad just in my opinion they should have more option, especially for south american people, thank you"
Pros: "clean airline, modern airplanes, good food, friendly service"
Cons: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Pros: "Some how it was a good experience"
Cons: "I did not like the entertainment because it did not work well!!!!!"
Pros: "I liked the schedule was on time and smooth plane ride."
Cons: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Pros: "Decent leg room. New plane."
Cons: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Cons: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."
Cons: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Pros: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Cons: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
The boarding process took FOREVER. I arrived three hours before my flight and barely made it to the gate in time for boarding and there was no waiting as all to pass through the security checkpoint. Emirates simply was understaffed on Jan 7th 2022. More importantly, the flight crew made very little effort to enforce the mask requirement and the result was everywhere you look you could see passengers with their mask not covering their nose, and then after seating many didn't have the mask covering their mouth either. It was a total health hazard. Unacceptable.
Pros: "Nothing to say"
Cons: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "For other people it seemed to work."
Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"
Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."
Pros: "Nothing the airline did was an issue."
Cons: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Pros: "Great quality food for a flight."
Cons: "WiFi did not work, ever. Staff could have been a bit nicer."
Pros: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Cons: "All good even on a full 400 passenger flight!!"
Pros: "Hospitality , service and food."
Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "Emirates flights are awesome and have a good stuff. Very well organized staff and good food served"
Cons: "Nothing bad."
Cons: "Everything is unlikely You got treated by your sc you got treated by your skin"
Pros: "Good food."
Cons: "Some people requesting me to exchange seats. They were young boys. This is the second time in Emirates."
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"
Pros: "Legroom and how attentive and pleasant the fight crew was."
Cons: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Pros: "- Friendly crew, they managed to get my wife and I to sit together against all odds - Seats are more comfortable than other A380 configurations"
Cons: "- Crew's organization was confusing and all meals and services got surprisingly long to complete. - Most of the time there were no drinks available for passengers to grab and go, and you had to ask specifically even to get water. - Outside of the scheduled meals, there were very few passes to offer drinks to passengers - Entertainment system had great choices but the system ran with lag and lost frames every few seconds (not only in mine, but rather across the cabin)"
Cons: "Bathrooms were not clean later in the flight"
Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"
Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Pros: "Good entertainment, spacious seating and a friendly staff."
Cons: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
Pros: "Good flight with decent amenities Entertainment can be better. Food quality is going down byt still better than most"
Cons: "The boarding was chaotic. The public address at the gate was not clear and everyone seemed to line up randomly."
Pros: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Pros: "Choice for entertainment"
Cons: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
Cons: "Food while trip to India was good But food while trip back to sfo was very bad"
Pros: "Great airline and excellent sevice"
Cons: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Cons: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"
Pros: "The vegan meals were very good and tasty. I enjoyed the entertainment provided and the plane was very clean. At times the plane was very cold, however the blanket helped with that. It wasn't this flight but the flight from Tanzania to Dubai, the crew sprayed the plane and I would like to know what was sprayed as it was awful and what if any chemicals were sprayed on us. Perhaps it would be better to spray the plane before the passengers board the plane."
Cons: "There was only one flight attendant would didn't assist my friend when we asked her to please take my friend's food tray away. My friend Emily Bayne was having a major discomforting eye allergy attack. Emily eyes were burning, dry, turning red, and very itchy and she wanted to go to the bath room to run warms water over her eyes, however she had the food tray and so we push the attendant help button. But when the flight attendant came to see what we needed and we asked if she could please take Emily's food tray, she just said I will come back later for that. So I told Emily just go to the bathroom I will hold your food tray. Emily Bayne was seated in the middle and I had the aisle seat, 44H. While Emily was in the bathroom I complained to another flight attendant what had happened, she took our food trays and then told her supervisor what happened. The supervisor came shortly and assisted Emily by granting her request and providing her with two warm wet towels, and later 5 more. The supervisor and the other attendant that I complained to continue to check throughout the fljght to see if Emily needed anything else, which was nice and accommodating. The flight after that incident was good, as the supervisor immediately corrected the insensitive act of his flight attendant."
Cons: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
Cons: "Our Emirates flight was delayed for 21 hours. They didn't have enough non-vegetarian meals, we were forced to eat vegetarian breakfast and lunch throughout our inbound flight."
Cons: "Check-in counter staffs in Dubai are poorly trained and do not have service-mind at all."
Pros: "Even though I was flying economy, the seats on the A380 were wide and comfortable and the entertainment onboard was very good."
Pros: "The crew and leg room"
Cons: "Food was very spicy and oily. My 3 year old three up after consuming the fried rice. Boarding was veru chaotic."
Pros: "Crew behavior, boarding, entertainment channels,food,comfort"
Pros: "Service was great."
Cons: "Food was bland though it was Bengali cuisine from Kolkata one would expect a little more taste."
Pros: "Spacious and comfortable seats. Great on board service"
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
Seating was run down.. needs lots of improvements..
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"
Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "Great crews, excellent customer service"
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "Not being charged for my first bag of luggage"
Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Pros: "Crew and food were great."
Cons: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Cons: "Boarding at CDG was awfully slow"
Pros: "The airplane"
Cons: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Pros: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Pros: "My seat"
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Cons: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Cons: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "The crew worked hard, but the food was below the French standards."
Cons: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Pros: "Great service and food."
Cons: "Tv screen is resolution is to low. Hard to see details."
Cons: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Pros: "The service was very professional."
Cons: "Everything went well."
Cons: "Screen broke half way through flight. Food was poor"
Pros: "The food, entertainment, and service. Waited for me after almost missing my flight."
Cons: "I was asked to change my seat repeatedly"
Pros: "The cheese and the bread"
Cons: "The unprofessional staff during boarding and food serving"
Pros: "Good service at gate and on board"
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "Nice food Right in time Police and customs formalities easy"
Cons: "Poor comfort in business class No entertainment at all"
Cons: "There were not noodle soup ready this time."
Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Pros: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Cons: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Cons: "The crew was not very polite."
Cons: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Pros: "The fact that the plane made it to SFO"
Cons: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Cons: "Food and coffee were cold. Service on AF is getting worse."
Cons: "Wheel chairs for my ill and aged parents was not provided"
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "Good service"
Cons: "I was not given my original reserve seat and no reason was given"
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Cons: "The entertainment screens did not work during the entire flight, even after a reset. The plane was falling apart, with peeling paint and creaking noises during every movement."
Cons: "There was no flight information working. Food was way too less in terms of both quantity and frequency (number of meals)."
Cons: "Food wasn't good at all, so if you improve the food quality, that would be much better experience."
Pros: "Food and crew"
Cons: "Toilets didn’t work, they were dirty and no water!"
Pros: "Food served!"
Cons: "No leaky fluid from bin top."
Pros: "The crew was very nice, but I did not require a lot of attention."
Cons: "Food could have been better... The croissants were not of good quality.. For entertainment there was nothing on board on the TV."
Cons: "Seats, leg space."
Pros: "I liked the timeliness of the flight and early arrival."
Cons: "Air India really needs to work on customer satisfaction. The boarding process was confusing and disorganized without announcement. In addition, several families were not sitting together and were upset about their seating thus kept asking to switch seats which was bothersome. In addition, the entertainment needs an upgrade. The streaming was slow and would crash. Seats were uncomfortable. This direct flight is great, but Air India has a lot to work on."
Pros: "The flight went very smoothly. We left the gate 10 minutes ahead of schedule, and landed early. The crew was very good. Landing was perfect."
Pros: "Spacious seats. Shorter duration."
Cons: "Crew is unprofessional. They are least interested in helping Air India survive or thrive. We need better trained and considerate crew to help air India compete with the rest."
Cons: "My flight from Delhi was at 4:40 in the morning they served us a Appetizer with no drinks no breakfast and few hours before landing in the morning they served dinner"
Cons: "I purchased seats through justfly but air india refused to honor my seat selection. In fact this happened earlier between SFO to Delhi and Delhi to Pune as well. Money down the drain."
Pros: "On time mostly clean and safe"
Cons: "Air India is close to no frills travel. The movies were working this time though."
Cons: "The tv audio was not working and non of the crew came to see if it could be fixed."
Pros: "Food and timings."
Cons: "entertainment system was not working"
Pros: "The flight crew was awesome. Very friendly and welcoming. Served well even in between the scheduled service"
Cons: "Flight was delayed by 5 hours. No reason given other than operational issues. What does that mean? All airport staff sucked at both airports. SFO more so. They broke my bag. There was no agents around for an hour.. Then they said 40$ is the maximum they pay for a broken bag!"
Pros: "Very good service, specious legroom in economy class, tasty food and helpful staff"
Cons: "Nothing much"
Cons: "I wish the crew was service oriented. As this is the only direct flight is the only reason to take this flight."
Pros: "Crew was helping, leg space was good and food service was very good."
Cons: "All my check-in bags were missing and they handled the complaints really bad. The flight was delayed for 3 hours and no proper communication, very pathetic experience, none of the TV's were working fine. Would not highly recommend."
Pros: "Nice new entertainment system. Good sound and video."
Cons: "I had lost my gold bracelet on the flight. I'm quite sure, left it on the seat. And when I tried to call air india's customer service number, they had no idea what's the right number to contact to check if there is any hope to finding that bracelet."
Pros: "Customer services was good"
Cons: "There was only one major meal service on a 15 hour flight... the sandwiches and other food had gone bad - ended up with food poisoning after landing. Beverage choices were non. Existent - even basic options in business were not available. Product needs a thorough cleaning and some equipment didn’t work or wasn’t well maintained"
Cons: "Overhead reading light and TV display were broken rendering me without entertainment for 16 hours. I couldn't event charge my electronics to use them as a flashlight to read my books as the USB chargers were broken for the whole row. I couldn't even get the attendant's attention for a while since the attendant call-button was broken. By the time she walked by next (hours later) she restarted it but it didn't fix the issue and I had no way of getting her attention again for a while. Really awful experience."
Pros: "Nothing at all"
Cons: "Entertainment systems broken for half of passengers on board. Broken tray tables, flight attendants admitted that this is very common and passengers will have to deal with it. All they offered was logging in log book which they told no one reads. Have video and picturen proof for all of these"
Cons: "Bad crew service. Tv was not working as it was a long flight, hard to pass time without entertainment"
Pros: "The airline hostesses did their best to meet requests. The food quality was below standard. There were no hand wipes provided for cleansing before or after mesls"
Cons: "I was pulled out of line at check in. The male employee grappled my passport and boarding pass and insisted that I follow him and check through the Indian Passport immigration line though I am an American citizen with a US passport. Then taken quite some distance to a back room where two male employees stared at me and wrote down my passport number and name in a log book. My passport and boarding pass were repeatedly taken and held without my permission. After checking thru customs, I was among the first to arrive at the designated gate 36 which was initially closed . When boarding time arrived, I was among the first on line to board. I was again pulled out of line and prevented from boarding until way past the last boarding call with no clear explanation. I am a 72 year old RN and was suffering from severe bronchitis and a head injury sustained on acsidewalk In the town of Solan while searching fur an ATM. No accommodations were provided for my age or physical condition. The unexplained, rude and cruel conduct by Air India employees constituted elder abuse. I feel an apology and a refund are the least that Air India needs to provide considering their cruel behavior. I would advise all seniors especially women to avoid flying Air India."
Cons: "I was in the check in desk two hours before the flight time. I was asked to go for baggage scanning twice and that took almost hour and half. We had to rush with the kids and didn't get any assistance from the air India ground staff."
Cons: "The food is served buffet style. Obviously that does not keep it at the correct temperature for 25+ hours. I battled Food poisoning within hours from getting off the plane."
Pros: "1. Good food. 2. Air hosts and hostesses were excellent. 3. The baggage handling was good. No damage or loss. 4. No delay, quite punctual all throughout. 5. Boarding was a little messy, mainly due to impatient Indian passengers who won't let other fellow passengers board without a fight for no reason."
Cons: "1. While checking, the front desk person was absolutely miserable. We had a couple of baggage with 25 kilos and others less than 23 kilos. However, she would not let out baggage go until we evenly distribute all of them and make them all less than 24 kilos. We had to open all our bags and suitcases in the airport and redistribute. Quite a nightmare. So for future passengers, if you get someone like her good luck. 2. The Boeing-777 cargo is pretty old. So though it has everything still there is a touch of shabbiness all over the plane. They are not comparable to the top of the line Dreamliners that AI runs quite a bit. 3. Though the entertainment system was good, however, some of the remotes or audio outputs were not working well. Like my audio output was not functional at all. I changed the headphone and it still did not work. They suggested to use my own audio bud, however, I did not have one. 3. Limited beverage choice."
Cons: "My monitor for entertainment was not working at all. The flight attendant said he will reset it but it didn't work. Even my light didn't work. I was left doing nothing in the plane, neither watch entertainment on monitor nor read a book on a very long flight. This is a very poor service, I am considering not to fly on air India anymore."
Cons: "Air India Flights from SFO to New Delhi and New Delhi to SFO are pretty old. Almost 60 % of systems entertainment systems do not work. This is not acceptable considering such a long flight. Unfortunately passengers are left with no option apart feeling gruesome boring thru out journey. Food is also very bad. while it is understandable that it might be not par with other airlines in all ameneties , the basic needs to be met. Hope they look into this and fix it"
Pros: "It saves time on my flight. It goes on time and leaves on time and only took 13 hrs as opposed to 21."
Cons: "Air hostess were HORRIBLE. They don't come for the light, and they disappeared after serving food! Very rude, horrible service and their responses were horrible. I hate it. I don't recommend it for ANYONE. Absolutely nasty."
Pros: "Nothing to complain about"
Cons: "Entertainment sucks. Looks like display from the 90s."
Cons: "Entertainment system did not work! No help on the plane,no compensation made."
Cons: "The crew was very rude and unhelpful. I kept asking for an extra blanket because I was very cold but I didn't get one the entire flight and was shivering the entire time."
Cons: "1. Less regional movies 2. Remote does not work. 3. System reset (never heard of) takes time 4. Crew does not show up when needed 5. Screen resolution is probably 70s style 6. Touch screen does not work 7. No hygeine - no socks or any sleeping aids like other airlines 8. With 15 hours floght, you expect at least some toileteries - tooth brush. Horrible that someone did not even think about it"
Cons: "No entertainment"
Pros: "only thing we liked was the flight was direct. thats it"
Cons: "1. food tasted so bad. it wasnt fresh for sure. 2.Service was aweful. Very hard to get help from the employees. wasn't convenient at all. 3. entertainment screen wasn't working well especially the touch screen wasn't very sensitive. 4.booked two tickets with my spouse but got seated totally apart and didn't even try to seat us together. and lot more."
Pros: "Absolutely nothing"
Cons: "The entertainment system was down. It was very hard to travel with kids with no movies on board. Crew members were rude! I called for service 3 times before someone showed up just to yell at my son that he is playing with call lights. I was extremely mad."
Pros: "Shortest flight for the route"
Cons: "Worn out seats, dirty tray table and around seat, dirty rest rooms, impolite staff, horrible food , maps not working, headphones not working, not able to choose seats online."
Pros: "Timing - good landing time at SFO"
Cons: "Old aircraft Dis-interested flight attendants"
Pros: "1 hour check in at Kolkata to Delhi, at first wanted us to recheck bags at Delhi. Finally, bags checked through, but needed to get boarding passes in Delhi. In Delhi, 80 minutes at the desk before boarding passes. They suggested we didn't have return tickets, and kept asking for more information. And this was at business class desk! Finally took 4 of them at the desk to take care of it, and then we were so late couldn't get seats we wanted. Unbelievably bad! Beware!"
Pros: "Crew were very nice. Food was good. Bathroom stank."
Pros: "Turbulence, higher than usual, lasting for an hour at a stretch. Plane dipped in altitude suddenly more than a handful of times. Plane was about to land at SFO, pilot suddenly decided not to, with sudden and accelerated plane movements. A kid next to me was thrown half a foot from the seat. Following this when the plane landed it was continuously 'wobbling'. This kind of piloting is not expected of a long distance passenger aircraft. Lost my trust in Air India as a safe flight. Will highly not recommend Air India to family and friends."