Pros: "I had to pay two tickets for same flight from Islamabad to San Francisco and going from San Francisco to Islamabad it’s been cancel and I am fighting for my money back they don’t want to refund it"
Pros: "The spirit despite the COVID19 scare. Serving on an India bound flight from the Gulf is never easy"
Cons: "We need to promote paper free boarding passes for whoever can afford. Atleast an endeavor."
Pros: "So so"
Cons: "Food is junk."
Cons: "More meals during the flight would have helped. Also the snacks had limited variety(most of them chocolate) and not enough fruit available."
Pros: "Alexandra is just not a pretty face."
Cons: "I should have got a premium economy, my section was too cramped."
Pros: "Seats were goooood and comfy Leg room was good"
Pros: "The food was good, good intertainment options"
Cons: "On the Boeing 777 series which I flew on, the seats are UNUSUALLY CRAMPED TOGETHER. I have flown for decades internationally: this was absolutely the most uncomfortable flight I have ever been on."
Cons: "They delayed the flight over entertainment system and that caused me to miss my connection"
Pros: "Stewardesses were great"
Cons: "It took them 1.5hours to give me my luggage. Everyone else had left. They kept making me go back and forth saying it was coming but nothing. This had never happened before and was ridiculous given it was a direct flight"
Pros: "The a380 business class was the greatest flying experience I ever had. Second to NONE! Must try and book if possible. I fly a LOT and this was just absolutely amazing."
Cons: "Nothing really! Although they do run out of food options so sit as far in the front as possible."
Pros: "Nothing specific"
Cons: "I was specifically asked for the vegetarian food n mentioned that I am highly allergic to the eggs....in spite of that no vegetarian food was served till I asked the staff about my food...i was told that there is no vegetarian food for me....n at last I was served with very basic food .....not at all good...i could not eat that n stayed hungry n could not even sleep due to headache n acidity This FOOD experience was extremely Disappointing"
Cons: "Food, quality of the food"
Pros: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Cons: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Pros: "The seats in economy at least had TVs"
Cons: "After 4+ hours sitting on the plane we never even left San Francisco. The Emirates plane was less than standard in economy class and we weren’t even offered water for the entire time we waited. The customer service was terrible and we weren’t even able to retrieve our carry on bags that we were forced to check (not due to the size). This was by far the worst first time experience I’ve had and will not be flying Emirates again."
Pros: "Horrible experience!!!!"
Cons: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Cons: "Seat bookings in just fly are messed up. Kayak took me to just fly for the bookings. The seats for the the 16hr+ flight on just fly we're window seats however at time of check-in I got middle seats in the center 4 seats. It was the worst flight booking experience on kayak so far."
Cons: "Despite me telling the crew a number of times that he temperature was FAR too low, no change was made. Now I am not a first time flyer and I know flights can get cold. I had a sweatshirt, socks, shoes, two blankets wrapped and it was still cold to the point that I put the blanket over my head. When I looked around the flight almost every single person was completely wrapped in blankets and had hoods, sarees, and scarves wrapped around their heads. I had my 1 year old infant who already had a head cold that I feel was worsened by the cold dry air. I spent my first few days in Kolkata pretty sick. I know the cold air doesn’t cause the illness but it certainly worsened any stuffy nose I had into a full blown cold and chest congestion. I was VERY upset by the discomfort on this flight especially after having a wonderful flight with Emirates from New York to Dubai. I really felt like the crew did not care despite clear discomfort the passengers were feeling. It was incredible how visible the discomfort was yet nothing was done to fix the temperature. The freezing cold air kept blowing right on everyone theoughout the flight."
Pros: "Good serevice"
Cons: "food provided is not good. All western style most passengers are from Asia"
Pros: "The aircraft (a 777) and the on-board amenities and service."
Cons: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Pros: "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
Cons: "Seat wouldn’t recline Checked with Air hostess She said it cannot be fixed So travel 15 hrs in pain"
Cons: "They treat you what kind a color your Skin color"
Pros: "I like the food and entertainment options"
Pros: "The Services, crew, procedures, and the standards."
Pros: "Not much."
Cons: "- Seats in bad shape - Dirty bathrooms. Ran out of soap and other supplies and did not refill - Horrible food - Cabin crew was not friendly"
Cons: "The wifi wasn't working throughout the journey."
Cons: "I didn't get hotel and the staff in the airport were too strict and mean"
Cons: "restroom water not available, not so well maintained air hostess didnt come on after pressing help button seat overall bad experience and surprising from emirates"
Cons: "I requested the waiter(Asian) to serve me a non-egg breakfast if there were any remaining. He curtly told me that if I had not pre-booked the non-egg breakfast he could not provide me. Few minutes later I made the same request to another waitress and she quickly provided me the non-egg breakfast."
Pros: "Smoothness of the flight."
Pros: "i liked everything on the trip. it was great. gulalai"
Cons: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Pros: "Crew is friendly and good service"
Cons: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Pros: "The entertainment systems is good a lot of choices."
Cons: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."
Cons: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Pros: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
Pros: "Excellent service in flight and nice food"
Pros: "Flight was light and was comfortable"
Cons: "The flight was light. Even with that the crew seemed checked out. Did not come by to offer additional drinks or snacks. I noticed some unprofessional physical contact between few Crew members."
Pros: "Very Classy all around!"
Pros: "Roomy and very comfortable A380 flight is great"
Cons: "this experience with emirates was super duper bad. I was travelling to India as my dad had passed away that morning on 9/11. Bad service, no attention paid to the flight attendant button, water provided after 45 min....after 2 fligh attendants came by and said they would bring water. i provided verbal feedback and they were extra nice to me then...brought me crackers , chiocolates...etc etc...but it was just to calm me down. I went and got my own food from the kitchen area as I had a splitting headache, I was traveling to india as my dad had passed away on sep 11th morning. They gave me the same dinner mushroom and peas for vegetarian snack. Then they exchanged it after I had waited for so long. IT was just ridiculous servide and"
Pros: "Seats were comfortable and food was good."
Pros: "Boarding, cabin crew. Entertainment, aircraft, everything was top notch."
Cons: "Food is outdated. Menu is not based on nutrition. The pizza served at end of flight is terrible. It should be replaced with a high protein snack. Food is tilted heavily towards carbohydrates and main entree is about 25 percent less than it should be. If the menu evolves a bit to include slightly larger portions, more fiber , protein, vitamins and minerals , it would be a true 5 star experience. Other than food, I rate this flight and experience 5 stars ."
Pros: "Excellent service, food and media."
Pros: "On time Large LCD in each seat back They kept the public announcements to a minimum"
Cons: "It took asking 5 crew members and 2 hours to fix one of our screens that wasn't working. Apparently there were other displays that did not work either so they reset everybody's LCDs. The food was bland"
Pros: "Fresh food, customer service"
Pros: "I could not get the barding pass to chennai at seatle itself"
Great price and on time, don’t let the bad behavior customer return, restricted them for life.
Pros: "The seats were fine and the plane was in good shape."
Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."
Pros: "Short flight time"
Cons: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Pros: "Seats and entertainment"
Cons: "One syaffmemberrude butall not very friendly orhelpful no food to purchase on board which meant we had absolutely nothing to eat until landing not good when ad ertise that you can purchase on board also paid 50 dollars for checked bags but ihadconfirmed with your airline theywereinyheprice along of gimethecrewwalkedpast with coffee withoutaski gif wanted one"
Pros: "Very friendly cabin crew. Sufficient food, quite tasty."
Cons: "Extra charge for spirits. Only beer or wine complimentary. Poor headphones and image quality so overall entertainment mediocre."
Pros: "There was nothing I liked about this flight."
Cons: "No verbal announcements during boarding meant this flight had a very chaotic beginning. I cannot believe how tight the seats are on United's planes, and I am not a terribly large person. Airlines that still charge passengers for in-flight entertainment deserve a special sort of hatred that they receive, and United is the worst for this. Charging for wifi and movies is straight out of the year 2000, and that's squarely where United is. If JetBlue can offer free wifi, complementary movies and TV, snacks that are not stale, and an extra inch of legroom so can United. I hate this airline."
Pros: "Landed early"
Cons: "No wifi or substantial snacks/dinner. Paid for bag"
Pros: "The TV shows and movie collection is good."
Cons: "Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year)."
Cons: "It was HORRIBLE. They had to book us on another flight to Houston and then to Dallas because there were no more direct flights. We arrived at the check in counter at 10 AM. Flight left at 10:40. We were only 5 minutes late for the cutoff after a 15 hour flight with delays that were NOT our fault but were the fault of the airline itself. Our seats were terrible going back and they did not even offer us any kind of voucher to help with the added time and stress of having to wait for another flight and take an extra one."
Cons: "Very cramped with staff who I found overbearing. Not the most pleasant experience."
Pros: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."
Cons: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."
Cons: "Delayed for so long! 5 hrs"
Pros: "Flight was on time and I received my checked baggage."
Cons: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
Pros: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
Cons: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
Pros: "Reached SFO safely. Thank God!"
Cons: "Awfully rude and uncaring cabin crew. Especially a guy named Eric. Bumped my shoulder with service cart when Zi was sleeping. Ignored me when I tried to catch his attention several times. Didn’t care a damn about offering a vegetarian meal/snack. Both times only available meal was non vegetarian. Normally the crew tries to accommodate and offer some options. But Eric said this was it...take it or leave it. Just so rude and uncaring. No entertainment in head rest in front. Internet was extremely spotty and the charging station would stop after some time automatically :("
Pros: "Entertainment had good choices. I was very comfortable in the chairs. The crew was overall friendly."
Cons: "Wish the entertainment came with tablets already installed instead if for purchase. Would be nice to have gluten-free options for snacks. Since my first flight was delayed and I barely made it to my connection, I had no time to grab something to eat at the airport. And being celiac, there was only a nut and fruit mix. Not enough to substitute for a meal. My biggest complaint however is with 3 hours left of the flight, i turned on the call button to request a beverage and nobody came. I waited 45 minutes, having to turn on the light 3 separate time because it automatically must have timed out. I couldn't get out of my seat due to seat belt sign. I looked back into the rear galley and 5 attendants were back there talking. Tried to get their attention. Nothing. Finally, I got up and went to get my own drinks. Being a server at hotel in waikiki, I understand that customer service is very important. And though I understand that they may have been busy and unable to answer my call, I could see that clearly was not the problem. They were just standing there and chatting. Very frustrating. Though they were friendly, they just simply weren't paying attention. I have to say in all honesty, I will not be recommending nor flying United airlines again."
Pros: "Again could not fault staff and quality of flight services, luckily space to sleep so fantastic flight."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "Unfortunately I won’t leave until morning. However I can already answer this question. I will like the fact that I’ll be seeing my only child after an entire year!"
Cons: "I didn’t like the fact that United Airlines took time away from us. Because she’s military I don’t get to see her as often as I’d like. I booked my trip from October 5-16 2017 and our vacation together won’t start until a day later. Some may say it’s only a day but I say different and I should be compensated for my loss as well as so many other people that were traveling with me. My overall experience with this airline was horrible! I won’t say I’d never use them again because you never say never BUT they will be my last resort!"
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "Security Video was interesting. Seat was wide and comfortable."
Cons: "Food was tasty, but strange smell was contaminated. Announce was so fast and unclear both English and Japanese. I felt no intention to communicate."
Pros: "Boarding was really easy"
Cons: "Not only you have to pay for checking one bag, not only you have to pay for a poor meal, you also have to bring your own device to watch a movie!"
Cons: "1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail."
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Getting off the plane"
Cons: "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
Pros: "The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room."
Cons: "I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better."
Pros: "Crew on board was professional."
Cons: "Plane was delayed over two hours due to mechanical issues. I missed my connections. Three separate United employees assure me I'd be rebooked for onward travel. I was sent to three different counters regarding my onward travel - sent from terminal to terminal. No onward travel was resolved and I eventually just paid for a train onward. I was told this was because it was a weather delay but at the boarding gate multiple announcements were made about repairing the plane and replacing batteries. United deliberately wasted my time and never fulfilled their obligations to get me to my destination. (Additionally, wifi and entertainment was not functional the entire 11 hour flight)"
Cons: "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
Cons: "Leg I was only offered economy. Not plus"
Pros: "It was perfect flight by all means"
Cons: "Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome."
Cons: "If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united."
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "Arrived in SFO late due to delay from SBP on flight 5022. Rushed to the gate for flight 5992 which was scheduled to board at 2:00 and depart at 2:25. Arrived at the gate at 2:12 with 4 other passengers, 3 of which came from flight 5022. Found the door to the jetway closed and no airline employee to be seen. One fellow passenger ran to a neighboring gate to ask an employee for help and was told they could not help us. Another passenger called united customer service and was put on hold. At 2:23 the united employee emerged from the jetway and told us that we had gotten there too late. When we told the employee that all 5 passengers had been waiting at the gate for ever 10 minutes, the employee argued, insisted that we were lying. This was not only extremely unprofessional but also added insult to injury after we had missed this flight due to fault 100% on united's shoulders and none of our own. I am completely baffled how an employee could not wait just a few minutes when you have 5 passengers rushing in late. The employee could have looked in the system and seen that we were already on the ground and coming from a near by gate. I was rebooked on flight 1889 at a later time. After boarding 1889 a maintenance issue was detected requiring all passengers to deplane. It is beyond me why this issue was not discovered until after the flight had been boarded, when at that time the plane had been sitting at the gate for over two hours. After being delayed over an hour we were on our way to Austin. Ultimately I arrived in Austin 5 hours after my original arrival time due to the incompetence of united airlines. I was disappointed by the lack of professionalism and compassion by united employees throughout the ordeal."
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Cons: "One of the crew members at the gate! I believe her name was Jackie or jaciquiene at SF was the most inconsecrate women I have ever met! She was yelling at me to put my bag in the bag to see if it will fit. She was completely rude and acted like she hated her job! I will NEVER fly with UNITED again! I will be contacting United regarding this issue as well! The other lady at the gate called her led and after that she contacted her supervisor and they also didn't let me on the flight! This was the worst experience I have EVER had! I will NEVER FLY WITH UNITED AGAIN."
Pros: "Quick-ish boarding"
Cons: "No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service"
Pros: "The flight made the best out of what they had to work with. They got me to my destination."
Cons: "I paid $200 extra to get upgrade my seat but it was far from an upgrade. I my seat was next to the bathroom. People were constantly coming and out as well as stepping on my feet while they stood and stretched so I never had any actually "extra leg room". I didn't get any sleep from the bathroom lights contasntly shining in my face. The entertainment was horrible there were no tv screens expect for the small ones going down the aisle. Felt like I was on a flight from when I was 10. When we made it to our destination baggage claim was a mess and our carsoul kept changing. None of the passengers or employees knew what was going on. It was a mess."
Cons: "We were diverted from Pittsburgh because of fog. Other flights landed shortly thereafter from other airlines which was frustrating, but a short delay did not ruin the day. We landed instead at Dulles. After sitting and waiting for hours we were finally all put back on the plane. Then we taxied out before the pilot told us they were over their hours or something along those lines and couldn't submit the paperwork necessary to take off. We went back to the gate and were told to wait some more in case there were more pilots. No more pilots came. No more flights were available. Instead we all hovered either around the gate desk or the customer service desk where we were told we couldn't be helped. We were instead forced to pile onto buses nearly 5 hours after we had landed at the wrong airport. We then spent another 6 hours on the road driving to Pittsburgh on a bus that was crowded and hot because the air conditioning kept failing. Because of some fog and a lot of incompetence, I arrived in Pittsburgh over 12 hours after I was supposed to. My trip in total lasted 20 hours from my flight in Seattle taking off. I missed an important event for the wedding that weekend, which was upsetting given the distance I had to travel and the amount of extra time I had scheduled in for myself, but the way we were treated was worse. There was no positive communication. Nobody knew anything. We were clearly an inconvenience that nobody knew what to do with so they just kept trying to push us off to the next person. It was infuriating and unacceptable I will never fly United again if I can possibly help it."
Pros: "I enjoyed very little about this experience. The crew was cordial however they lose the ability to perform simple tasks by the long standing protocols and overcrowded flights. Most of the crew are as unhappy as the passengers."
Cons: "The plane hit the brakes while taking off and returned to the gate due to a warning light. We were told nothing other than we needed to wait. They said the fix took 5 minutes but our wait took 2 hours. Not efficient. They rent out tablets for on plane entertainment, unlike every other plane I've ever flown, they make you pay to keep you happy during a 5.5 hour flight. Food was horrible. The seat did not recline and they eradicate every ounce of comfort to overpack the plane. The Captian made little announcements and the one he did make upon decent, started with "please fasten your seat belts, we are 65 miles away from Honolulu but...", I was sure the "light" came back on 30k feet about the pacific and we were going down. Finally - the last announcement from the head stewardess didn't include "Aloah, thank you for flying United". Seems minor but it goes to show they don't care anymore. That's the first time I hadn't heard the welcomed message after my 20th trip to the Islands. After my return flight I vow to never fly United again."
Pros: "There was nothing to like about this constantly delayed flight with rude attendants at the gate. I will not be flying United again."
Cons: "Everything! Our flight started with a thirty minute delay which was mentioned after we were asked to stand and prepare to board. The flight continued to be pushed out an hour every hour with no reason as to why. Our gate changed and we were told to line up for boarding, then we had another delay. The frustrating part was being told to line up to board only to see another delay. In total, the flight was delayed over four hours, being asked to prepare to board three times and with one gate change. This was not even the worst part, our new plane did not have WiFi, which was promised when booking. Needless to say, the entertainment was bleak. The icing on this flight from hell was when we hit turbulence and two bottles of wine spilt on another passenger and all over the floor. I understand that this happens, but none of the flight attendants attempted to clean up the wine and all the passengers where forced to smell cheap red wine for the remaining eight hours of the flight. I regret to claim that I will not fly United ever again."
Cons: "6 hour delay in SFO is apparently not unusual. Gate agent tells us that they will always bump that flight for other western regional airport since SMF doesn't have a curfew. United could care less and not transparent. And then they have the gull to tell us it was weather related. There was no bad weather anywhere in the western US that day! I tracked the plane backwards online and it never left Cali all day. United lies to shift blame away from their decision to screw all those on that flight. Advise: If you have this connection skip it, rent a car in SFO and drive to SMF. You will be to the good many hours."
Pros: "Got us safely and conveniently to Vic at a good price and on time. Flight attendant was fine and cooperative, though no special warmth."
Cons: "I have one star on food and entertainment because there wasn't any of either, but that's understandable for a short flight. No issues."
Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition. It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at 10:50pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable. I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight. We would be hesitant to fly United again due to the seat quality. I would not be as hesitant for shorter flights or daytime flights, never again on the red eye though."
Pros: "did not enjoy my flight whatsoever."
Cons: "they had to change me and about 10 other peoples flights because of the delays from "cloud cover" (what the hell?? terrible excuse) then the attendant LIED to me about where my bag would go. i missed my flight because of this, had to get re routed to san diego over 2 hours from my house, and my bag was sent to john wayne so i had to drive ANOTHER hour ans a half in traffic out of my way all because that illiterate moron of a flight attendant didn't know how to communicate with her coworkers about where our bags would be or how we could get them. absolutely never flying united again. horrible. what an awful day. they DO NOT deserve my hard-earned money, and the people deserve to know how truly crappy their service is."
Cons: "4 hr delayed departure. fine... better safe than sorry when there's a mechanical problem. BUT-- there was no compensation.. no free drinks, no free food worse: the flight left after lunch but there was only breakfast food (since it had been a morning flight). and THEY RAN OUT OF FOOD FOR SALE. despite the 4 hour delay. we were starving. then... we FINALLY arrive... and wait another full HOUR for the gate to be opened. because it had "timed out" (because we were so late?) and apparently, they have to call someone in from who knows where to unlock the gate... it took an hour! we basically lost a full day of our Hawaiian vacation"
General upkeep of the flight could have been better. One of the toilet in economy class stopped working within 3 hours of the flight. Selection of movies in regional language is not adequate. The monitor was not functioning properly. Map feature not working.
Pros: "Crew OK. Non functional remotes, usb ports...Outdated entertainmennt content...below average catering needs.....even hot towelrolls were not provided. I flew Singapore Airlines and Emirates....excellent passenger care. Air India operating an international route should choose better craft and services ....imperative"
Cons: "How about rendering the airline private, perhaps then, to survive, they would improve services. Now they are over-indulged public sector"
Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."
Pros: "If parents are traveling alone, then it is okay"
Cons: "No Entertainment, TV was not working"
Pros: "Yes service was nice and after telling about food allergy for spicy food she offered me some other snacks which wasn't spicy."
Cons: "To have more options about food in a sense for those who has allergy for spicy food."
Cons: "Your (Kayak's) booking service sucks."
Pros: "Boarding was quick and easy, wasn't a rush. Lots of empty seats."
Cons: "Plane felt old and dirty. Everything was gross and/or broken. Screens didn't work for many people, headphone ports were damaged. Even things like the handle on the doorknob, during the course of the flight, became bent and broken, as if somebody didn't know how to use it and manhandled it instead."
Pros: "Food and service was good"
Cons: "Entertainment must be improved besides seat and washroom upkeep"
Cons: "Flight was delayed. The inside of the cabin is not kept up."
Cons: "Consol provided with my seat 18C on 30th November 18 and 18 d on 6th Feb 19 I.e more than 2 months was no operational . Due to this no entertainment facilities was available during my to and fro journey. Such inefficiency is not tolerable. Pl take note of this."
Pros: "Timely take off and landing"
Cons: "Very old plane. Entertainment did not work so I sat for 16 hours on the flight with nothing to watch. Crew not responsive. Dirty. Seats uncomfortable with not enough padding"
Cons: "Entertainment system was not working at all."
Pros: "Shorter duration and prompt departure/arrival"
Cons: "Outdated aircraft and lax crew."
Cons: "I paid fee for preferred seating but airline did not allott the seating that I selected."
Pros: "What's not to like about a $826 round trip flight from SFO to BLR, bought at a week's notice? The flight was on time, the crew was courteous, the legroom was more generous than most airlines."
Cons: "Most of the USB ports on the entertainment units don't work."
Pros: "I was happy about the flight was on time, my luggage was safe n secured ,"
Cons: "Overall experience was good but the aircraft condition was old. Some of the facility were not working properly like TV remote. Food was also okay."
Pros: "No turbulence. Great flying experience."
Cons: "I disliked nothing."
Pros: "Great service"
Cons: "Nothing much"
Pros: "That's all you need to know. Crew was courteous - only one person rolled her eyes when I asked for some extra coffee. So things could have been worse."
Cons: "oh boy that entertainment system - reminds you of how poor technology can be more frustrating than nothing at all. Late flight."
Pros: "Boarding and disembarking was fairly quick. Movie selection. Points were lost on food and comfort because it is airplane food and you are on an airplane for 15 hours. Nothing against Air India."
Cons: "I would have liked the drink service to come around more often on the flight."
Pros: "Empty seats next to me"
Cons: "Crew was rough"
Cons: "The plane was 4 hrs 30 mins late. Air India did not inform us what was going on. It is unacceptable that a flight would be delayed like this on a day with normal weather and between two major cities. One more reason to privatize it."
Cons: "Bags took 45 minutes to arrive in Kolkata"
Pros: "Flight back was on a new confortable airplane with no issues"
Cons: "The cabin floor was soaked from a leak from the bathroom, which resulted in an uncomfortable and extremely unhygenic conditions for the duration of an international flight! Air India customer service has been unresponsive to both phone/email/online inquiry as well--poor customer service."
Pros: "On time. Great service, luggage came early."
Pros: "Nothing to like .save your money fly with any other airline but not air India. They did not even serve water without asking .plane is old no entertainment options like movies music. Crew was rude and unprofessional. For some reason they change there uniform for street clothes then they switched back to uniform ."
Cons: "Nothing to like .I will never never fly again with air India and I will make sure that everyone I know they do not book with air India."
Cons: "Old plane, dirty toilets, not working properly, The entertainment was not working throughout the flight to India, and the staff couldn’t fix it. I will not travel again by Air India"
Pros: "I found the movie selections to be average in all genres. Although i am a person of Indian origin but i saw okay collection in all genres. I would rate it 3 out of 5. They could do better in some regional movies like Bengali and Punjabi and add some latest hollywood movies around 6 months to 1 yr old. Latest hindi movie selection was Good."
Cons: "The screen quality was very very bad. Neither the touchscreen nor the remote worked. I literally had to pound on the screen to make a selection rather than a gentle touch. The crew tried fixing by resetting it from some control they had but didn’t work. I somehow managed to play a movie by pounding on screen since I had nothing to do on a 16 hr flight from SFO to Delhi. I am a very frequent international traveler and have never seen a similar problem or issue with any other airline."
Cons: "Would like better food choices for vegetarian. It was mostly rice for all the meals, which is not so good for people with diabetes."
Pros: "Food was ok. Crew was ok."
Cons: "A second time experience with AI and this is bad too. - Bad Entertainment facility. Not able to interface with any of the thing as none is working fine. - Even the charging point is not working to keep myself entertained in one way or other for such a long journey. - The screen monitor power buttons not working, continuously flashing the light on my eye which is not allowing me to sleep peacefully. - Toilets are not clean and not up to the basic standards which at least found in domestic flights"
Pros: "Air crew are excellent. Food is OK too. Price is excellent."
Cons: "Two negatives- connecting from an international flight to a domestic flight is a pain. AI counter at arrival level was staffed by an incompetent agent who was distracted the whole time. Suggest taking your luggage to departure level and using the regular system. Also, no entertainment system on some flights."
Cons: "Checkin counter queue to get boarding passes was too long. Queue management was poor. Many staff members walking around doing nothing to help waiting customers. Chit-chatting with each other and laughing around while customers are waiting to get service."
Cons: "No snacks or tea in between meals, crew did not come for assistance, tv and reading lights not working. Horrible experience, will never suggest anyone to travel with Indian airlines."
Pros: "Travel schedule & landing before time."
Cons: "Entertainment system was down for 90% of the passengers. The aircraft was very old and some of the seats were held together by duct tape !! The staff was polite but quite inept at hospitality. Will not be flying air India"
Cons: "Everything. The cabin crew were rude to the max and never came to serve whenever required. It was the shittiest 17 hours ever"
Pros: "Boarding process was excellent."
Cons: "Broken seats everywhere"
Cons: "I did not like the fact that Kayak sold me a business class ticket when there was only economy on the flight. That is fraud. No other word for that. Please explain dear Kayak"
Pros: "The flight is direct is the only good thing. The legroom is good, but that's due to the plane being extremely old."
Cons: "There are so many things that I have jotted down a list. 1. Plane is really old 2. Entertainment on most of the seats are broken. 3. Remotes don't work either. 4. Crew is extremely unprofessional. (Domestic Air India crew is more professional than international) 5. Crew is incompetent as well. They couldn't figure out how to organize over head space. I had to help them out. Eventually someone from the airport had to come and help as they wanted our flight to depart on time. 6. All the plane announcements from the hostess and the pilot was crass. 7. There was just enough food, but no extras or snacks. 8. One of the meals out of three was inedible because it was super spicy."
Cons: "Tv not at all working changed seats twice but tv is not working anywhere Without entertainment traveling for 16 hrs is hell. Many passéngers travelled with me are very disappointed Crew suggested to drink a glass of wine and sleep which is very mean Didn’t even apologize for inconvenience Getting scared of taking the return flight Boeing 777 Please fix the screens and provide good service I never write reviews for the first time feeling very unpleasant"
Cons: "there is no respect to customers."
Pros: "Good food, smooth flight, great movies/shows and only 13-hours!"
Pros: "Enough legroom, decent food, .."
Cons: "No bread, too long of break between meals/snack; no announcement for food left for self-service between meals, if any."
Pros: "Food & Comfort"
Cons: "Boarding Gates of the domestic return flight from BOM to CCU kept changing every 5minutes in the display board. Also, after boarding each of the flight, the took off was not done on the scheduled time."
Cons: "Was said connecting flight left even before the time. They dint care to transfer the baggage or give food coupons to passengers . There were no one to assist or to let us know wats gng on"
Pros: "Great flight for anyone looking to get to India in one straight shot!"
Cons: "Food was mediocre. Service was just about ok. After meals only tea or coffee was served-no soft drinks or alcohol. Entertainment wise-movies were pretty aged with not many options. The software was a little corrupt with the flight path showing an error screen. Crew was ok, need improvement on communication style of the crew. Restrooms were ok until the first 6-7 hours of the flight."
Cons: "I placed a meal request on their website but they were clueless and did not serve it on both sectors, Hyd - Sfo & Sfo - Hyd!"
Cons: "dirty flight bad service as usual"
Pros: "I liked the newer 777 flight from Delhi to Hyd"
Cons: "The flight was in a really poor condition, not clean, monitors were broken, the headphones did not work well. But the flight from Delhi was great and no complaints there at all"