Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
Flight staff and all was fine. Food always sucks on planes so nothing new.
Armrest controller on my seat 35D and nextbooennseat 35E did not work right. Hard to press buttons to recognize and 35D had constantnpressure either upmost down somit was nearly impossible to make selections. .
Fantastic crew. Flight was delayed at last minute but we were given updates every 20 minutes and the crew was so friendly and considerate. I miss the touch screens on the back of the seats, wish they would bring that back though.
I was pleased and I had a very good experience. The staff was friendly and attentive.
Boarding was unorganized. They expected passengers to ask people to move their assigned seat they paid for in order to sit together. The seats even in comfort are smaller than other airlines and the flight attendants appeared not to be well prepared
Wi-Fi was not working. Boarding lanes were a mess.
Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.
With weather and severe delays it was disappointing we didn't receive any compensation for the 5 hour delay. Not even a food voucher.
The flight left without us even though we were on the ground in Dallas, and American Airlines wasn't helpful or available to rebook us on another flight.
Sat on tarmac at arrival at DFw for more than 30 min waiting for a gate.
Business Class layout was excellent. The seats were not nearly as comfortable as UA, Delta or Air New Zealand (the best). Nor were the controls as flexible. Food was okay but not great. Breakfast pancakes were like cardboard.
The screens were inoperable for movies and such, but everything else was just fine
Plane, flight, crew, captain were all great. The first flight had a Chipotle box lunch...delicious. this return flight not as tasty, but filling.
What, first class and not even a cup of coffee before landing at 5 am in First Class? Really?
Our flight was great we left Kona earlier and got into LAX almost an 1hour earlier as well. LAX AA is in repair so to get out and found our bus to get pick up was a bit confusing.
Flight was on time and luggage arrived undamaged. My main complaints revolve around comfort. The seats were very uncomfortable. We were unable to sleep as a result. The entertainment offerings were all on the wifi. Who wants to watch a movie on their phone? The flight staff did the best they could with what they had to offer, which was just little snacks and soda, etc. My Delta flight was a much better experience in contrast.
