Daily cleaning, installation of cabin HEPA filters on flights from Kailua-Kona
|March||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$592||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Hawaiian Airlines, Japan Airlines and United Airlines have all waived their change and cancellation fees on flights from Kailua-Kona to the United States. Confirm policies on booking site.
Philippine Airlines, Alaska Airlines and Delta do not allow booking a middle seat on flights from Kailua-Kona to the United States.
The cheapest ticket to the United States from Kailua-Kona found in the last 72 hours was $118 one-way, and $236 round-trip. The most popular route is from Kailua-Kona to Honolulu, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $39.
American Airlines flies most frequently to Honolulu from Kailua-Kona. In general, JetBlue, Delta and Hawaiian Airlines fly the most to the United States.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,102 active cases of COVID-19 diagnosed in US and 0 deaths as of Feb 28 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "easy to travel. Thats it."
Cons: "better management of the lines and clearer postings of the lines to board."
Pros: "Seat was great. Nice they kept the Virgin size seating"
Pros: "Although departure was delayed, we arrived early!"
Pros: "I like the new regional jets. Super good experience overall."
Pros: "Didn't go."
Pros: "Small space but pretty comfortable."
Pros: "Absolutely everything thank y’all."
Cons: "Nothing everything was very punctual ."
Pros: "Good selection of movies streamed to phone"
Pros: "Plenty of room, excellent service, relaxing flight."
Cons: "Wish it was a longer flight."
Pros: "Seat comfort"
Cons: "Nothing much"
Cons: "Enjoy Alaska air"
Pros: "Quick boarding because not many passengers."
Cons: "Need larger luggage room. Lots of people were waiting because a guy just could not fit his luggage in overhead bin. Airplanes are very old."
Pros: "Relaxed, comfortable"
Cons: "Nothing comes to mind."
Pros: "The aircraft was very roomy and comfortable."
Cons: "All was good."
Pros: "Fast boarding process"
Cons: "could be cleaner, noticed lots of crumbs on the floor"
Cons: "Wooo that was bumpy!"
Pros: "Not much to say hear. I would expect better service since they aquired virgin America"
Cons: "Crew didn't have a friendly approach to passengers they all seemed rude Not enough food on board or even drinks. I asked for water and she made it seem an inconvenience. Barely any legroom. Also the passenger that was reassigned to the seat next to me was not happy as they would not help her switch seats with anyone as she had a need for assisted care."
Cons: "They charged for food and entertainment. Next they will charge for bathrooms and water."
Cons: "It would be great if there was power outlets for notebook on board/"
Pros: "Just great"
Pros: "Multiple beverage services"
Cons: "Stuck next to a large person again that over flowed there seat into my seat"
Pros: "Wonderful experience!"
Cons: "Baggage arrived with zipper pocket half torn off bag. Very dissatisfied with baggage handling."
Cons: "Couldn't find any way to input my TSA Pre-Check number so ended up standing in the long line... For that reason alone, I won't buy through Kayak again"
Pros: "Everything went smooth and easy."
Pros: "Charging capabilities with easy access!"
Pros: "Very Happy with Hot food"
Cons: "I had to buy another ticket during my trip."
Pros: "Flying low as seeing a better view of the ground floor"
Cons: "Loud,!bumby a little compact for my likings"
Cons: "The food wasn't good and they run of food to buy."
Pros: "Punctuality and kindness off employees."
Pros: "The fight attendnts were extremely kind and helpful!"
Cons: "Flight delayed by two and half hours. And then luggage delivered after 25 minutes of landing."
Cons: "Only 1 flight attendant in first class for 16 passengers, as the other one disappeared most of the time, and when asked for help she actually refused, saying she was only helping coach class! Dinner service took almost 3 hours. Never asked if we wanted wine or another drink with dinner."
Pros: "The pilot was excellent Softest landing ever We hovered down from the sky"
Cons: "The chicken teriyaki was awful Vegitables crunchy Should have small packet of soy sauce"
Pros: "Finally, a plane designed with some comfort in mind! It was easy to move and find a comfortable way to sleep."
Cons: "No pillows to purchase!"
Pros: "Efficient boarding and help in spite of the arriving plane being late."
Cons: "One of the three bathrooms was out of use and closed."
Pros: "Online check in"
Cons: "Two hours late"
Cons: "Very slow internet."
Cons: "Delayed way too much"
Pros: "The air gods and goddesses who looked after us"
Pros: "Alaska has the fastest baggage handlers in the business. The bags were already at the baggage claim."
Cons: "pretty cold and no blankets in economy"
Pros: "Was easy on and off and seating was as expected"
Cons: "Thought the whole experience was fine"
Pros: "Very nice flight and helpful agents"
Cons: "Free drinks? No they didnt have them but that would've been nice"
Pros: "Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music."
Cons: "Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking."
Cons: "The food was ok"
Pros: "Crew was good, legroom barely adequate but we flew economy...."
Cons: "Late departure because of a seat on the plane was broken.... late arrival because they was already a plane parked at our gate. Otherwise not bad for holiday travel"
Pros: "Good flight, good accommodation, great crew, good food!"
Pros: "Was a short flight. Crew was great."
Cons: "Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer."
Pros: "On time service and short flight."
Cons: "The pilot didn’t seem very experienced. Takeoff was ok and landing was a bit rough."
Cons: "If we could have been able to check-in 24 hrs in advance, it would have given us peace of mind. Since we were booked through AA, we couldn’t checkin on that flight either. Had to go to ticket counter. The signage is really poor at KOA airport, and it’s dirty. The food choices are really poor too."
Cons: "Getting out on time, coordinating with BOS international terminal staff"
Pros: "Comfortable seats, good seat assignment"
Cons: "Terrible ground staff attitude - c;early aware about the monopoly of Hawaiian on the islands. Had a First Class ticket / Issues No mileage card entered Lifted my trolly and said 'to heavy' but refused to put it on a scale had to check it - go out in Honolulu - redo security etc ..for nothing. I actually had 12 kg and 24 Lbs are allowed / size was ok -"
Cons: "Racially profiled by security guard..Never coming here again."
Pros: "Standard inter island flight"
Cons: "Ridiculous that kayak itinerary included a 3 hour layover here in Kona. I had to wait for three not-full flights to HNL to leave before I could take mine. I couldn’t change because i had checked luggage, also annoying. No gate agents in boarding area so I had to go back through security."
Pros: "Plane on time"
Cons: "Short flight so no food"
Pros: "The Hawaiian end was very helpful"
Cons: "Even though I purchased these tickets many months ago, I wasn’t allowed to pick a seat. Consequently, we sat in the last two seats in the rear of the plane next to the restroom and very chatty flight attendants."
Pros: "Crew was great"
Cons: "how you purchase and the seating. ruined any good review that they would have received."
Pros: "I really enjoyed how roomy the seats felt. The crew was very friendly, and the flight went smoothly. Thank you for a great experience!"
Pros: "The staff on this flight for the most part was friendly and smiled. How could you not be happy. Breakfast option was fresh and good."
Cons: "One of the crew members seemed grumpy and rude. If you are going to work in a customer service industry don't come to work with a chip on your shoulder."
Pros: "Plane left on time, nice crew"
Cons: "no problems"
Cons: "Very little space to get your things adjusted after going through TSA. Poor communication about loading gates, the screens were not updated very often and our gate got moved without announcement while another late flight was waiting to board in our gate, luckily we looked around the corner & saw our flight number on the screen at a nearby gate."
Pros: "HA snacks at the perfect time"
Cons: "2 hr layover in honolulu..."
Pros: "Everything was great, flights was on time to and from."
Cons: "out of food choices and the fish they had available was not interesting to me"
Pros: "They do so many of these little hops from island to island, they have it down to a perfect, on-time, system. Love the complimentary maps too. Thanks Hawaiian!!!"
Pros: "Comfortable seats that don't lean forward to much in the "upright" position. Friendly staff"
Cons: "Had to pay for my two bags....even though I had a Ist Class round trip ticket with United."
Pros: "Friendly crew"
Pros: "Friendly crew!"
Pros: "Friendly staff and personnel. The ride was smooth and good. I will definitely book Hawaiian airline in my next travel to Hawaii ..."
Pros: "Everything was just perfect"
Pros: "Loved the free guava-oj, real props for safety features, and friendly flight attendants. Smooth flight on time and comfortable."
Cons: "Unacceptable flight sage mentioned. For a flight from KOA to LIH through HNL, other travelers Andy self were told there was no plane change and not to worry about the KOA to HNL flight landing AFTER the HNL to LIH fight started boarding. What a lie., requiring a dead run across the HNl terminal. Poor flying - this flight was my second and third '"two bounce"landings."
Cons: "Horrible food..Cabin was freezing cold for five hours. Not a good experince.ö"
Pros: "The crew was delightful, very pleasant and helpful. Just beverage service on the short flight, but good juice selection."
Cons: "Cancelled our flight, after that we didn't get our luggages ☹️ That's why we didn't take part of our trip to Polynesian Cultural Center, the flight was delayed 9 hours"
Cons: "Very cold seats were vert hard flight delayed 4 hours"
Pros: "Food service a plus. New seats gave a few appreciated inches of leg room."
Pros: "Boarding process was quite organized and very friendly crew."
Pros: "Very helpful customer service rep."
Cons: "Paid 1500 for a flight from California to Kona, and Hawaiian airlines wouldn't give me a seat assignment until I arrived at gate. Very stressful and spent hours getting run around in the phone for months beforehand. Bought ticket 6 months early. Will not fly with this airline again"
Pros: "On time departure and arrival"
Cons: "The crew"
Cons: "There is no competiter for Hawaiian airline much between inner islands. Wish more big company join in routs and compete prices."
Pros: "I like the Pog juice that was served on the flight."
Cons: "There is nothing that I disliked about the flight."
Cons: "Short delay waiting for one passenger"
Pros: "The best service I've ever had on an airline, and I've flown a lot for business and pleasure. Personnel were helpful and friendly, check in was easy and fast. The food on my first flight was pretty good; on my return I couldn't eat it because it wasn't vegetarian."
Cons: "No choice of meals."
Pros: "Great beverage service. Flight was short and smooth."
Cons: "All was very enjoyable."
Cons: "The legroom was too tight, and l am only 5'6"."
Cons: "Purchased food on board. Dry and unappealing."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Cons: "Bag drop agent was not helpful."
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "I liked the choices of movies"
Cons: "The seats were dirty and the snack choices are not healthy at all."
Pros: "The staff was very nice and helpful with prechecking my bag at the gate."
Cons: "Food / snack choices are unhealthy and limited. The cabin was not clean when I got to my seat. There was trash in my pocket and crumbs on the ground."
Pros: "The crew was excellent."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "Great crew, snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Cons: "Not delay the flight for 3+ hours"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "Was gud"
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Cons: "Put me on an Aeromexico plane without a seat. When I went to get seat assignments she gave me very last seat with a “window” she said. There was no window. I was absolutely closterphobic"
Pros: "Service; security gate in NY close to departure gate."
Cons: "Arrival Gate in San Jose far from exit."
Cons: "Not much food offered on a long flight."
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Cons: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "The price."
Cons: "Turbulence was intense and scary. We didn’t get our drink service because it was unsafe for the flight attendant to walk the isle. The leg room seemed a lot smaller than expected."
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Cons: "Seat, did not get upgraded"
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Pros: "A night flight well done. The snack choices were awesome, and the in flight entertainment was A+"
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "I will know more on my flight back to my destination!"
Pros: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Cons: "On this occasion I actually enjoyed it all"
Pros: "Flight departed and arrived on time"
Cons: "Long time standing in line. People are confused by zone boarding. Stood 30 to 40 minutes in line."
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "The friendliness of the staff and movie choices"
Cons: "Seat space"
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Pros: "The seat next to me was empty"
Cons: "I downloaded the app and followed the directions to watch a movie but when I got on board I host the connection and not get back in . It would not allow me to download anything"
Pros: "Everything was easy"
Cons: "No entertainment no WiFi. Lots of angry people about that."
Cons: "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
Pros: "I was on time"
Cons: "Compensation for your mistakes"
Cons: "Seemed disorganized getting on"
Cons: "Incredibly cramped airplane"
Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."
Cons: "Had to buy another ticket"
Cons: "Ticket was never issued."
Pros: "Price was reasonable"
Pros: "Flight kept being pushed back multiple times. left about 3 hrs late. Then after boarding and waiting to take off, the pilot tells us a light came on the "dash" and he has to have maintenance come to check it. That takes another 30 plus minutes. Not a good start to the morning."
Cons: "Never finding out what happened to the our original plane that was supposed to have left in the morning."
Cons: "Delay in boarding was over an hour"
Cons: "difficult connecting to wifi."
Pros: "Economy passengers treated well"
Cons: "Your survey app"
Pros: "Boarded in a timely manner."
Pros: "TV screen in back rest was nice"
Cons: "See comments above"
Pros: "It was a pleasant surprise to be given a boxed Snack on our overnight flight from Kona to Dallas."
Cons: "The ride was a little bumpy but not too bad. Can’t think of much we didn’t like."
Cons: "Took off late"
Cons: "Both to and from Hawaii, they ran out of food before they made it to us. It was bad enough that they had one cart for the entire plane. It took 90 minutes from the time they began serving until they got to us in row 34, but they ran out of food at row 31. The flight attendant just shrugged and said, "They do that to us all the time, sorry.""
Pros: "Flight crew was great and made the flight that more memoriable ."
Pros: "Quick easy flight"
Cons: "The terminal was a long way from the main terminal and accessible only by shuttle bus. Also we had to re-check our bags following our first leg flight and subsequently couldn't change our flights to an earlier departure."
Pros: "An open seat next to me"
Pros: "Everything was great!"
Pros: "We're hustling and hard working."
Cons: "Having to fly from Hawaii back to lax to fly to Australia."
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Pros: "Quick and easy thanks"
Pros: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Cons: "The very least employees should offer customer some waters to cool of"
Pros: "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
Cons: "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."
Cons: "Terribly uncomfortable seats"
Pros: "Well organised"
Pros: "Roomy aisle seat"
Pros: "On time"
Cons: "entertainment did not work"
Pros: "Plane full, like traveling in a cattle car, jammed in, My minimal contact with flight crew was fine, flying these days on any airline in coach is the same, American neither the worst or the best, in flight movie was the trolls, horrible movie"
Cons: "Flight was delayed arriving, connecting flight was in a completely different terminal = they didn't wait for us and auto booked us on a flight out the next morning. We requested our bags and drove home instead. Horrible."
Cons: "We missed our connection because of American Airlines incompetence. That being said the flight itself was ok."
Cons: "Could not read paper when passenger in front reclined seat. No space between rows."
Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Pros: "Boarding was swift. Gate staff was friendly."
Cons: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."
Cons: "Took my bag for no reason, I flew there with it."
Cons: "just like above + I had previously requested a vegan meal that had been confirmed and I was presented a "dish" of pasta loaded with cheese and was told that that was vegan ... 9 hours flight with no food The sound outlet on my seat was broken and, again, no entertainment for the entire flight"
Cons: "Missed Connection."
Pros: "Great service!"
Pros: "Smooth boarding"
Cons: "No entertainment"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "1 hour late. And when the pilot made announcements during the movie it would not pause. We missed parts of the movie. It was annoying."
Cons: "I'm still waiting for my 10 pm flight and it's almost 2am."
Pros: "Aircraft was safe, clean and good media selection with power-outlets for mobile device. Good updates from the pilot and crew."
Cons: "No free wifi. Crew was late which delayed the flight. No Admirals Club access for AMX Plat card holders."
Pros: "Fast shuttle to our hotel"
Pros: "All in things were reasonably easy"
Cons: "Closed captioning or subtitling didn’t work on the app."
Pros: "Everything went smoothly.. a little delayed but that's ok..."
Cons: "These days, to get these kinds of "First class" doesn't seem so first class for the price. Lower the price or up your first class game..."
Cons: "Was delay"
Pros: "Nonstop is the greatest."
Pros: "Free WiFi with movies"
Cons: "Didn't appreciate gate change at last minute. Got to gate change only to hear announcement that it had been changed back to the gate we just landed at, with no time to grab something to eat. Then to find out we were delayed do to mechanical failure. Which still left us no time to grab something besides a bag of chips because there was nothing but mostly bars in that terminal."
Cons: "No bags to go to overhead bin"
Pros: "Dr usus I"
Cons: "The keys"
Pros: "Everything ran as expected"
Cons: "Very uncomfortable seats"
Pros: "The staff were friendly and the movie choices were good"
Cons: "The seats were pretty tight and there were only pretzel snacks"
Cons: "When did a garment bag become a third luggage. Terrible company"
Cons: "I saw my bag come out of the baggage claim ripped open. My stuff coming out. My zipper was complety destroyed and my locking mechanism on my bag was ripped off even though it wasn't locked."
Cons: "Left an hour late."
Pros: "Nice staff"
Pros: "The girl next to me was kinda cute"
Cons: "Nothing the airline can fix, just slow passengers. Maybe allow the more experienced flyer to sit up front so we can get off the plane faster"
Cons: "Delays, multiple gate changes"
Cons: "Late start"
Pros: "Lack of services for price"
Cons: "Lack of services for price"
Pros: "The stroll waffle"
Cons: "I felt like a commodity that only existed to squeeze money out of. I'm a petite person, 5 foot tall and 115 pounds yet I felt cramped in your tiny seats."
Cons: "The United mobile app as well as my emails stated that the gate was B3. Upon arriving at gate B3 and attempting to board, I was alerted that I was at the incorrect gate. The gate was switched to C11. However, my app did not alert me nore did it reflect the gate change. I didn't receive a text or email update. I had to run to the different concourse nearly missing the fling."
Pros: "Joe H was amazing!!!"
Pros: "Just. O. K"
Pros: "The call center that i was forwarded to that did nothing to help at all or the agent who hung up on me while i was trying to get an explanation of why they keft me stranded in the airport."
Pros: "Super Bowl Perks!!! & great service tight"
Cons: "As usual with all flights, tight seating"
Pros: "Super friendly funny attendant"
Cons: "Never made it!!"
Pros: "Crowded like sardines Groups 4 & 5 were told you must check your carry-on bags Wifi didn't work for all devices Pilot had to make second approach, because he was too freaking low!!"
Pros: "Excellent cabin service. Arrive destination on time."
Cons: "Didn't seat us together, although I selected seats at purchase."
Pros: "They were prompt and polite"
Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""
Pros: "Landing and leaving"
Cons: "I paid extra money for a better seat and it was crowded and uncomfortable. When I walked back there were plenty of more comfortable seats empty!!! I wasted $80!!!"
Cons: "Small plane, seated in very back row, unable to tilt seats back. no food no service."
Cons: "The movie I was watching ended 20mins before the end.."
Pros: "Same as above"
Pros: "Newer planes"
Cons: "More and better snacks, should provide pillows"
Cons: "Sound issues with TV and phone jack"
Cons: "After sleeping in the airport all night, I was put in the seat next to the restroom which smelled really bad"
Cons: "very late."
Pros: "Pilot was the best. Best landing ever."
Cons: "Deboarding because they didn't have a plane with the right spoilers so we could land on San Diego's short runway. The pilot had mentioned it and they still boarded us and then had to have over 299 people get off and move to another concourse. United should listen to their pilots and think safety for their passengers."
Pros: "Love the free tv/movies with the United App. That was great!"
Cons: "Round my credit card"
Pros: "The girls at boarding area watched Tucker while I had to go back to the security area to get bracelets that I had forgotten they treated him like a king"
Pros: "Both flights were early, which was nice for a change."
Pros: "Fast, friendly, on time"
Pros: "See first review"
Cons: "See first review"
Pros: "I got to have a whole can of juice not just a small glass, yes, thank you."
Airlines flying from Kailua-Kona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kailua-Kona
Masks required on board, masks provided on flights from Kailua-Kona
Social distancing seating
Middle seats unavailable to book on flights from Kailua-Kona
Testing for antibodies, testing for symptoms for flights from Kailua-Kona
Waiving of change fees. Search flexible flights from Kailua-Kona