Cons: "Very good food and launch in gate but in check in they took my powerbank."
Cons: "Couldn’t have gone better. Great lounge at kbv. Everything on time. Even food for a 1hr flight!"
Pros: "in time, good service, well informed."
Pros: "Quick and easy flight. Empty seat in my row was great!"
Cons: "Plane was noisy and clearly old, could use updating"
Pros: "The seat that I picked had lots of leg room."
Cons: "Better selection of movies."
Pros: "lounge access for everyone with snacks and free wifi"
Cons: "The price on the hotel website is much cheaper"
Pros: "Great costumer service"
Pros: "Great service, courteous crew."
Pros: "Served food even on a short flight and the crew member are very nice!"
Pros: "Good leg room in economy"
Cons: "Luggage did not make our flight to Siem Reap but came on next flight and was delivered to hotel 3.5 hours later. Can’t complain."
Pros: "On time, more legroom, complimentary meal and wine."
Pros: "Flight was 4 hours late"
Cons: "The flight was three hours late. Signage at gate showed original departure time and Check-In. After an hour signage showed Check-In closed, and updated new arrival time. Flight arrived later than estimated arrival time which was never updated. No announcements were made over the public address system until the plane arrived at another gate. They serve only water, coffee, and tea as beverages."
Pros: "1. The staff was very nice and professional. 2. The boarding was easy and efficient."
Cons: "1. The meal served was not very good. It consisted of cold, bland noodles with some kind of deep-fried meat. 2. It took a very long time for the airport to get the baggage to the baggage claim area -- almost one-half hour!"
Pros: "The airplane was amazing"
Cons: "The lack of service"
Pros: "Great food on such a short flight. Friendly, helpful crew."
Cons: "Flight was delayed, owing to late incoming flights. Problem was updates of new time were not available."
Pros: "flew Bangkok Air 3 times on my Thailand trip and was very pleased with all flights. Very surprised they served a full meal on ALL flights, the flights were short (barely an hour) but they were able to serve the entire plane and clean up with plenty of time to spare. Food was pretty good."
Pros: "I’m always impressed that Bangkok Airways serves food on short flights. The chilli chicken was actually not bad."
Cons: "I like to fly with this airline because they offer access to their airport lounge to all passengers. Unfortunately, the lounge at Chiang Mai airport for international departures has closed permanently."
Pros: "Flight attendants were great. Friendly and efficient. The food was okay for airline food. I would travel with this airline again."
Cons: "The seats are very tight. No leg room at all. If you are a normal to bigger sized person your knees will be touching the seat in front of you. Hopefully the person does not recline their seat...yipes!"
Pros: "They had a lounge in the airport for us with free snacks, drinks & WiFi. As well as comfortable seating."
Cons: "No entertainment on flight, although it was a short flight."
Pros: "Excellent service for a short flight - even a hot meal! Efficient & friendly check-in. Flights on time, modern plane. Overall impressive & better than UK short haul carriers!"
Pros: "Leg room was good. Food was ok for a short flight like Bangkok-Krabi. Overall i find it a good domestic carrier for travellers."
Cons: "With the flight to Krabi the staff weren't very happy. They were friendly though when i asked something."
Pros: "Bangkok Airways as truly a classy airline. Prepared, friendly, excellent service, delicious meal and safe travel. I'll choose Bangkok Airlines at the next opportunity. Carol"
Pros: "Good flight, very welcoming staff"
Pros: "The service, baggage allowance, and food were unmatched by other carriers. Could not have been more pleased. Flew from Bangkok to Chiang Mai, and Phuket to Bangkok."
Pros: "The price is great, especially when luggage and food is considered."
Cons: "No entertainment at all. Luckily, I had a short flight. No control over boarding. However, boarding was controlled on return flight."
Cons: "It is only a short flight. Thus, there is no entertainment content."
Pros: "Crew was extremely friendly and kind. They served food on an hour long flight which really surprised me. Our flight wasn't close to full and I wish they would have let us move around to different seats before we had taken off. Other than that it was great."
Pros: "Very spacious and comfortable seats, great service, good food."
Cons: "Flying is already super carbon heavy contributing significantly to climate change. I would love to see less plastic packaging on your flights (perhaps biodegradable packaging?). And also it would be better if at least one main menu option was always vegetarian. Vegetarians should not have to request a special meal ahead of time and again less meat is also better for the environment. Thank you!"
Pros: "Attendants etc were friendly and helpful. There was food service, even on a very short flight, and it was good, certainly in comparison to US airlines."
Cons: "The outgoing flight was delayed. You have to take a bus out to the plane or walk, depending on the airport. Actually, that wasn't bad, but did take extra time."
Pros: "After weeks of flying on low cost carriers, this was a treat. Great service, roomy seats, and a clean plane."
Pros: "It was quick"
Cons: "We didn't get any food and we didn't leave on time"
Pros: "Turkish air and Bangkok airlines don't like to give boarding passes for each other. So both times we had to go to the transfer desk. This is OK as long as there's time between flights. Bangkok airport is VERY long and the desks are at opposite ends of the airport. The folks at both desks were very helpful though."
Cons: "We had two flights with Bangkok airways. Both were delayed."
Cons: "flight was cancelled and it was never announced that it was cancelled in the airport. They were unable to rebook the flight until 4 days later which was unacceptable as I had to be at work that Monday."
Pros: "- Pleasantly surprised to be served meals on all three >1 hour flights with them and access to an included pre-flight breakfast at the airport"
Cons: "- No entertainment system"
Pros: "Great Breakfast - Beautiful Sukhothai Airport"
Pros: "The flight was delayed about 20 minutes. They were very good about keeping us updated. The service was wonderful on board there was no entertainment available on board. The meal was very good."
Pros: "Outstanding staff! Bonus: had a 1 hour 15 minute flight and it included a very unexpectedly good meal at no extra charge!"
Pros: "Flight back got delayed but Bangkok Airways provide lounge services to all their passengers. They served us food, entertainment, and gave us free access to wifi. The flight was comfortable and had a smooth landing."
Cons: "The small Bangkok Airways planes seemed pretty sketch. The tires looked flat and the plane looked old, causing many passengers to be frightened. I think Bangkok Airways should get rid of the old and small planes."
Pros: "Crew was nice"
Cons: "Ruined our only night in Bangkok. Due to arrive at 430 pm but didn't reach til 10 pm. Third straight flight on which we faced delays on Bangkok air and won't be flying with them again."
Pros: "The flight didn't have much in the way of entertainment, but it's such a short jump it's hard to care. Otherwise it's perfectly adequate for an hour and a half, I felt. The staff comes around constantly with drinks."
Cons: "If you want a vegetarian meal, you have to let them know ahead of time, because they have a limited number of veggie dishes. Not a big deal to me but my seatmate asked on the spot and seemed unhappy they couldn't accomodate him lol. Just be aware!"
Pros: "Great customer service."
Cons: "Aged aircraft (not horribly) and the food wasn't to my taste but it wasn't bad."
Cons: "Very good company i will do business with them again"
Pros: "I flew with them 40 minutes and I have full service breakfast, I flew with one company from Newark NJ to Houston for 4 hours they didn't serve even a water...and this company has hub in Newark and Houston....they don't serve anything inside the plane...."
Pros: "the original time of departure was convenient because it left almost a full day to enjoy Chiang Mai. Once in the air, the cabin crew was very pleasant and efficient to serve the meal and drink within the hour flight."
Cons: "First, check in was delayed because the computers were down. Finally I received a hand-written boarding pass. Second, the flight is delayed with no explanation. Third, as we are boarding this flight that is already late, the gate agent stops checking in passengers to hear what seems to be a joke from another agent. She is literally holding the passenger's ticket in mid-air. The flight is delayed already so a quick and efficient check in would be appreciated. Fourth, the departing gate was such a far walk. As I looked behind me, no one was behind me the whole way. The agent was probably listening to another joke! Lastly, upon arrival, the shuttle bus ride to the terminal took forever."
Cons: "I got billed a higher price than I was quoted."
Pros: "Size of the seats, space"
Cons: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Pros: "The prompt service of the staff and comfort of the plane."
Cons: "Warm snacks instead of cold pastry."
Pros: "Very happy travelling with this airline"
Pros: "comfortable flight"
Cons: "TV options and headphones"
Cons: "Better food choices. Better entertainment options."
Pros: "The lounge"
Cons: "It is no total flight old plane."
Pros: "The Crew was very Good and yes the seats were comfortable."
Cons: "I think they did the great Job"
Pros: "Everything was great"
Cons: "More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort"
Pros: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Cons: "Nothing. everything was perfect."
Cons: "A specially hospitality and food which served in plane was excellent"
Cons: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Pros: "new plan and equipments are good"
Pros: "Crew were great"
Cons: "Food in economy could be more Thai and tasty but nicely served and efficient"
Pros: "Everyone was very nice and hospitality was great."
Cons: "a better selection of movies/entertainment."
Pros: "Quick flight"
Cons: "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
Pros: "Food and service was great."
Cons: "Old plane, headset did not work well."
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Pros: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Cons: "Business class seat in BKK-CCU sector. Food quality is substandard."
Pros: "Crew was very professional. A warm meal was a pleasant surprise on such a short flight."
Cons: "Seat too narrow. I was in a bulkhead seat with solid armrests. It was the tightest seat I have ever experienced."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Nice staff and amazing plane."
Pros: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Cons: "The flight was an hour late therefore I was worried I’d miss my next flight. The “kosher” meal I was given was just an apple! Hardly a meal... and the flight attendants were quite annoyed as if they were bothered. I don’t think I will fly with Thai Airways again."
Pros: "Whole experience was excellent"
Pros: "Flight attendants very friendly and attentiveNothing"
Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Pros: "the crew was professional and friendly and you get alcohol on the flight."
Cons: "no issues"
Pros: "On time"
Pros: "Crew was very service oriented!"
Cons: "The legroom was horrible."
Pros: "quick flight"
Pros: "great service"
Cons: "Tight seat space."
Pros: "Absolutely great"
Pros: "Plane arrived on time and service was good!"
Cons: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Pros: "I liked that there was Food service even though the flight was short."
Cons: "There was Lots of turbulence. The Entertainment system wasn't working well"
Pros: "Flight staff friendly and helpful"
Cons: "Long wait at checkout in. Slow."
Pros: "Forgot my tablet in the pocket of my seat on my flight from Bangkok to Kathmandu and didn't notice until I was packing to return 5 days later. When I checked in to return to Bangkok, they had me flagged in the system for a lost item. Not only did they have my tablet but everyone from the airline staff to airport security knew about the incident and was happy to get my tablet back to me."
Pros: "good service, good food"
Cons: "seats are getting older."
Pros: "New aircraft"
Pros: "Early arrival and on time departure"
Pros: "Not much"
Cons: "The check in, the ticket agent the service at baggage window the fact they over charge me for baggage the attitude and unwillingness to help or answer questions will never fly this airline again"
Pros: "On time departure and arrival, quick baggage return"
Cons: "Vegetarian bundled meal very basic and would have been great to have the option of buying one of the other meals at purchase."
Cons: "Air Asia is a no frills Airline. That’s why it’s Cheap."
Pros: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."
Cons: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"
Pros: "Flight arrived early quick and easy boarding Good seat"
Cons: "Nothing. It was just as expected"
Cons: "We tried to get on earlier flight and we had to buy a new ticket in full fair. That can be accepted although there were plenty of seats. But at that time the lady on the counter knew that there is a 2hr delay and she did not announced this fact. Our original flight was delayed twice even though the company new that the first delay is not realistic. Not a reliable airline !!!"
Pros: "They were nice to let me on when I was hurrying through security"
Cons: "Small seats"
Cons: "Flight was 2 Hours late and we missed our connection. We had to wait 3 hours to get a later fligh."
Pros: "AIR conditioned cabin while boarding= no sweat.."
Cons: "Plane arrived from Bangkok late so our flight was late. No notice given. Lithium battery packs are allowed on board but not in checked baggage. Bag security used to be before check in but ate not in BKK DM. Huge hassle trying to get battery pack back when back at.DM. ugly."
Cons: "last minute schedule change from Siem Reap to Bangkok"
Pros: "Cheap, short flight"
Cons: "Families with screaming kids. Golf bag was put on a different flight back to Singapore"
Pros: "Seats were comfortable enough for a domestic flight."
Cons: "I realize that the crew is just doing their job but AirAsia in general has pretty backwards policies in comparison to most airlines. The crew will come by and ensure your device is in airplane mode. I even had one member on an extremely empty flight wake me up mid-flight, and ask me to show that I had my seatbelt on (I had a blanket on). About two minutes later, the seatbelt sign was off again. I realize there's no reason to be frustrated with a crew as they're just doing their job, but the airline as a whole is a little archaic and very strict."
Pros: "Several budget airlines make up their profits by fees. Didn't know this was such an airline going in. If you know going in you will be in a seat that doesn't allow enough leg room for your feet to sit flat on floor and a drink of water has a cost associated you may not be disappointed."
Pros: "Crew was polite. Flight was on time."
Cons: "No drink service."
Pros: "Didn't like anything"
Cons: "- as a us traveler, we assumed checked in luggage would be available but cost us an extra $100 - seats were not assigned together for a family with kids - crew was not helpful"
Pros: "Nice seats albeit too small/close together. Good inflight magazine selection."
Cons: "Seats too close, no videos, no free food or drink."
Pros: "Good food warm service"
Pros: "The staff were friendly and polite."
Cons: "There was a slight delay."
Pros: "Smooth flight"
Cons: "Everything went smoothly except boardingeverything went as planned except the boarding process is a bit strange and confusing not many people knew exactly what to tell us where to go in order to board a flight. We were then taken to a different gate locked up escalators only two exit another gate everything went as planned except the boarding process is a bit strange and confusing. Not many people knew exactly what to tell us where to go in order to board a flight. We were then put one of us take it to a different gate locked up escalators only two exit another gate"
Pros: "Comfortable seats, efficient boarding and check in, kind staff, flight landed early"
Cons: "Website wouldn't let me purchase baggage in advance. Kept sending error messages. I tried the live chat but a message said too many people were already asking questions, come back later. So I had to pay full price for baggage which I was not happy with :("
Cons: "I was charged $100 for a 15kg piece of luggage because I did not know I was supposed to buy it online. It should have been $5! Total ripoff. Then I tried to buy it on my 2nd flight and the website was broken. I will not fly AA again"
Cons: "MY FAULT TOTALLY. I forgot to order vegetarian food, offer one meatless and one meat entree perhaps."
Cons: "Do not even give you water"
Pros: "What more can you ask for? The flight was on time and seats were decent at good price. Flight staff personally took us to boarding gate to ensure we got on the flight (because we transited in Bangkok to HK) They didn't check the weight of carry on luggage so it was good!"
Pros: "Seats were okay."
Cons: "The boarding is chaotic and not organized. People cut I front and the airline didn't do anything to keep order. The flight does not even serve you water on international flights! They tried to charge me $1.50 U.S. for a cup of hot water to keep my hands warm. It was freezing. Poor experience overall."
Cons: "Even for a fee I was unable to change flight plans 1 week in advance. Had to forfeit the whole ticket!"
Pros: "The price was the only thing I liked about this airline"
Cons: "They charged us 900 baht per checked bag because we didn't check the bag in hours before the flight. It is my least favourite budget airline."
Cons: "Charged us money for luggage in kind of s random way. Decided to weigh just one bag at the gate for some reason and they were not clear in explaining to us why certain things were being charged and why one bag and not another"
Pros: "Smooth flight"
Cons: "Left hate late. Charge for"
Pros: "The agents came and helped us get through the lines at Krabi Airport. Since Thai airports are awful, and never have enough staff, and don't manage queues, it was good that the agents came to help us cut in front of other poor souls who were waiting for later flights."
Cons: "The seat I was as in hardly fit my legs. As soon as the lady in front of my leaned her chair back, my knees were painfully crushed. I'm thin, and only 183 cm tall, which is perfectly average. It's a crime that Air Asia can't even provide me a seat that fits me."
Pros: "The crew was smiley and nice. Boarding went smoothly. Purchased meal was decent and not terribly pricey. Takeoff and landing was very smooth."
Cons: "Boarding started 10-15 minutes late without any apology or announcements prior. Seats were very close together from row to row. Zero leg room. The seat itself was very uncomfortable and barely reclined. I'm also not very tall (5'8) so I can only imagine for taller people. The was no inflight entertainment or wifi whatsoever."
Cons: "extra charge for luggages no water on flight"
Pros: "It was complete chais .. we were charges $100's of extra dollars for baggage.. seats were small .. no meal .. lines were long and we almost missed the flight as we had to stand in a long line and then told to stand in a different long line to pay for excess fees.. we flew with thai smile airways on the way back and it was so much better"
Cons: "Baggage fees Long lines"
Cons: "No food or beverages served, seats wouldn't recline, bag fee"
Pros: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."
Cons: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."
Pros: "The cheap fare for the flight"
Cons: "Being charged for water. Terrible crew attitude."
Pros: "They were able to get us on to the plane even though we were extremely late. The Customer Service Rep that helped us with our bags in Krabi was very friendly and helpful."
Cons: "An exorbitant amount for bags and our luggage didn't even make it on the the flight."
Pros: "Very tight seating. Even in Premium."
Pros: "The extra baggage fee $ 14.00+ was only negative surprise. I will book flights with them again."
Pros: "Myself and my 3 friend were seated together and were able to get priority seating without requesting it."
Cons: "It was an extra 900 baht for checked luggage. We were shuttled to where the plane was during boarding, but had to wait in the shuttle while the previous flight was unboarding. The cabin was not cleaned between flights and they came around collecting garbage as if it was our garbage that needed to be thrown out."
Pros: "Flight was inexpensive and clean."
Cons: "Flight was delayed. I was charged so much for my 12KG bag... they said if I had checked in 4 hours prior to my flight it would have been 300 Thai Baht... but I checked in 2 hours prior to my flight (that was then delayed an hour) and was charged 900 Thai Baht! Very frustrating."
Pros: "Flight was good both ways. Only ran 20 min late on one leg. We did not miss any connections."
Cons: "Need to be a little more knowledgeable when dealing with diplomats."
Pros: "You get a cheap fare."
Cons: "You pay more than the ticket for each piece of check in, for each leg, which has a nominal weight limit of 15kg. No outside food or drink. Tiny seats, which for a 6' male, had severe legroom issues with a bottle of water in the seat pocket."
Pros: "On time arrival, good service and a flight crew always smiling and ready to help."
Cons: "You are ok as long as you read the rules before you buy the tickets. No surprises."
Cons: "Food and entertainment was not even present on the flight. You had to pre-purchase food to get any and none was sold on the flight, the didn't even offer a glass of water, not even for a fee."
Pros: "Only relatively low ticket price, nothing else."
Cons: "This is a budget airline. Very little leg room and even water is sold on the flight. The price for checked in luggage was ~70 US $ a piece, which reduced the benefit of inexpensive airfare."
Pros: "Excellent on time performance!"