I was told to check through my carryon bag even though it wasn't any heavier or larger than my flight out to Paris. Very upset as they charged me $100 for it and they didn't give me a chance to take medication out of the bag nor my laptop. So they basically placed an illegal item in the checked bag area below the plane. This is not comforting to know. I was not offered any help at the airport even though I'd arranged for "Accessibilty services well in advance of the day I needed them. I plan on taking this up with the ADA and the FAA to share my grievances on how that was handled.
Very friendly and relaxed service
The flight attendants were very helpful
The flight probably was alright, it's just that was unable to cancel /change my plans on the app, nothing easy about it. 1st time app user- negative experience
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Pros: "Movie selection are great"
Cons: "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Pros: "Everything went smoothly. Everyone was helpful."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Pros: "crew found me an outlet for laptop"
Pros: "On time, smooth take off and landing."
Cons: "The only problem with the food was it was all canceled because of rough weather."
Pros: "nothing- the plane took of late and AGAIN with no reason given why - pilot blamed it on ATC"
Cons: "TAKING OFF ON TIME!! AN entertainment screen that actually worked, and not the very last seat in the plane (last row)."
Pros: "Food was great Legroom was excellent Stewardess super nice Was able to sleep"
Cons: "No leg rest"
Cons: "The floor of the aircraft was cold!"
Cons: "Touch screen monitor was unable to register touch, so no entertainment available."
Pros: "direct flight from IND to CDG!"
Pros: "seating, food, service"
Pros: "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
Cons: "Left 30 minutes late from SLC."
Pros: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Cons: "The monitors kept on freezing"
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "Quiet, friendly, fast and efficient. What you'd want for a flight at 6am"
Pros: "Pleased we upgraded to comfort plus."
Cons: "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
Pros: "Itwas fast and easy."
Cons: "Nothing. Everyrhing was good."
Pros: "no one woke me up"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "Excellent service and upgraded snacks in economy"
Pros: "Comfortable seats"
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Cons: "Boarding process"
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Cons: "I have nothing to complain about"
Cons: "Delay and inoperative Sattelite TV"
Pros: "What a city.. Unique for hell sure..."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Cons: "it took 7hours due to storms"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Cons: "The flight attendant looked like she was mad throughout the whole flight"
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "Ticket price in coach was good. Lots of available flights. Legroom was much better than expected. Service very good."
Cons: "Wifi is not free and expensive. Not enough pricing options and costs more if you don't buy a plan before the flight."
Staff was very rude at verona airport
At least one free sandwich please
Everything about the flight was pleasant - crew to taxing and landing.
Checking in online was impossible! I completed the travel documentation and saved it, but my record locator was not recognized over and over.
The check in wasnt so good and fast
At least a sandwich for passengers would be nice. Crew was fantastic. Take of on time, landing even better. We had a wonderful flight.
Food choice Complimentary coffee and tea
The crew was rude and lazy. Ran out of food and water. One crew member did not follow mask protocols.
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement.
Pros: "Crew is amazing"
Pros: "The crew were professional and courteous"
Cons: "Nothing, as it’s a short flight!"
Pros: "Clean less of the plane"
Cons: "Entertainment system did not work at all"
Cons: "Good airline teamed up with crappy American brings them down. Don't waste money!!"
Cons: "Arrival to destination with 7 hours delay."
Pros: "Crew was nice and helpful"
Cons: "elayed, bad and rood personal, bad food. I am last time use Finnair."
Pros: "The staff were exceptional , good food."
Cons: "Not really business class seats."
Cons: "I hurt my knee. The legroom is too small."
Pros: "Very nice staff. Probably one of the best flights"
Pros: "We where really late and they where very helpfull."
Pros: "I like Finnair, the crew, the service."
Cons: "I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!"
Cons: "Almost impossible connection with too many custom checks Lost luggage"
Pros: "Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight."
Cons: "Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight."
Pros: "The cabin crew were veey vwey friendly and nice to the passengers."
Cons: "The entertainment system was little outdated( ie. lacks HD screens) and the seats were uncomfortable for night flights."
Pros: "It was comfortable and smooth."
Cons: "It was all good."
Pros: "Staff were helpful and nice."
Cons: "No snack serve and no entertainment."
Cons: "Seats. Very uncomfortable"
Pros: "Crew is very nice and helpful. Food is just fine."
Cons: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Pros: "Being on time, crew was helpful, entertainment nice. The 30 min layover between JFK-HEL and HEL-SVO was perfectly organized, the gates were next to each other."
Pros: "Movie choices were good."
Cons: "It was cold and very little leg room. Food was barely warm"
Pros: "The food and the crew were excellent."
Cons: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."
Cons: "Sound only came out of one ear from headphones"
Cons: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Pros: "Flying out of Chicago we had a 3 hour delay. Caused me to miss my connection. The cause was "plane availability". What? It wasn't weather related in the least. Once the flight left the ground, the trip was very pleasant. But, Finnair should have made some sort of compensation to the passengers. They did not."
Cons: "See above"
Pros: "It is misleading to review this as finnair flight. Not relevant"
Pros: "Made up some of lost time from delayed departure"
Cons: "Seats cramped"
Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Pros: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Cons: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Pros: "It was an Iberia flight, sold by Finnair. Pretty full but I had two seats by window to myself. I really liked the personal entertainment system at each seat, with lots of choices for viewing and listening, plus usb port for charming my phone. Food was not bad for economy class airplane food. Crew was efficient."
Cons: "A bit cramped - could have used more leg room. But not the worst I've had."
Pros: "Flight left late but reached early. Plane we comfortable and had clean toilets"
Cons: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Pros: "Updated gate changes sent to phone was a life saver!"
Pros: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Cons: "Experienced very rude cabin crew"
Pros: "Best price from Dallas to Barcelona, and then Madrid to Dallas."
Pros: "Crew was very nice"
Cons: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
Pros: "The flight was on time and all went as planned"
Cons: "The in flight service was average"
BA is always our preferred airline always a good service, the only down side is no lounge at City Airport.
I was not allowed to board flight since I have Indian passport, why was a ticket been issued if people with Indian passports are not allowed to board a flight.
Cons: "Food service was awful. They ran out of options and only had one choice by time got toward middle /back of the plane. This happened both ways. So if your seated toward the rear bring your own food and snacks if needed."
Cons: "At boarding a member of the check in ground staff was extremely rude to my travel companion."
Pros: "Flight 100% punctual, seats comfortable, cabin super clean, crew friendly and professional"
Pros: "Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty."
Cons: "Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable."
Pros: "Planes are well maintained"
Cons: "Rigid attitude of the staff that goes the extra mile to find ways to irritate and upset clients"
Cons: "Not even water provided without charge on the morning flight from Portugal to London."
Pros: "Lots of room, drinks and snacks friendly crew"
Cons: "Heathrow Airport is a nightmare"
Pros: "Seats are good sized. Food and service was good."
Cons: "Too many flight delays."
Pros: "Just flight attendants"
Cons: "I paid $123 for the flight and than I was profiled by the attended and forced to pay $85 to check in my carry on as a baggage. My carry on fit in the display model, it was 1/2 inch showing because of the handle and I was forced to pay an extra $85! Almost as much as my flight costed. When I was boarding the plane I saw several people with carry on baggage that were wider and longer than mine. I will never fly thru British Airways or book thru Kayak.com again. When I get back to my country I will file every complaint I can thru google and social media. I never felt so disrespected and ripped off!"
Pros: "Flight was on time, food was good, service was great Good entertainment"
Cons: "Space is very tight with BA A380 2-3-2 biz class."
Cons: "HHad to pay for even basic drinks No entertainment"
Pros: "No hassle and all straight forward"
Pros: "Boarding with efficiency"
Cons: "Food horrible. Too Salty, No taste"
Pros: "Food was excellent"
Cons: "Seats and seat configuration"
Pros: "Employees. The food was good too compared to the BA I took from Chicago to FCO."
Pros: "Since I'm in a wheelchair the folks were ready at the gate to assist me with the aisle chair. Once on board, the crew informed me of an aisle chair in the plane so during the flight I can use the bathroom. This was my first time using the plane washroom. Food was great."
Cons: "I can't get same helpful crew for Intl flights."
Cons: "Nothing special and generally disappointing."
Cons: "We waited on the tarmac to deplane longer than we were in the air."
Pros: "Plenty of leg room"
Cons: "The plane was way too hot"
Pros: "Crew were nice and helpful"
Cons: "The crew were clearly not happy to be here New Year’s morning. They didn’t do the proper number of services, then left many of us with our food trays while they all went to take a lengthy break together. Passengers were using the flight attendants call button, and they were ignored."
Cons: "You never gave me the opportunity to pick my seat and I was given a window seat over and back with 2 fat pigs next to me. What the hell were you thinking. You baggage personnel stole the gifts We purchased for our grandchildren in the Baltimore airport terminal baggage area. Where was TSA security?"
Pros: "The crew were great"
Cons: "The meal served left much to be desired."
Pros: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Cons: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."
Pros: "Friendly, consistently would come to collect trash. Staff was fast in responding to calls."
Cons: "Didn’t find out I needed a landing card until the end of the trip. And they didn’t have pens to fill out the landing cards"
Cons: "Sorry I can’t give you feed back, because I missed flight due to my own fault!"
Pros: "Nothing. Zero. Zilch."
Cons: "Flight was delayed 3 hours due to a mechanical issue, per pilot before takeoff. SOMETHING happened & we were all tossed about the cabin of the plane. When it was all said & done, 1 flight attendant had a broken nose, 1 had a concussion, I hit my head in 2 spots, and a little boy hit his head & threw up. I am not a dramatic person, but I've never been on a plane & thought I was going to die – until this flight. Emergency landing in St. Louis instead of Chicago. The EMT crew on the ground? Felt like amateur hour. I have photos to back these events up."
Pros: "Not enough room in the seating area"
Pros: "Leg room, food and entertainment"
Pros: "Everything was fine on this British airways flight."
Cons: "It is a shame that British airways now sell food and drinks. It feels like you are travelling with Ryan Air or Easyjet."
Pros: "The plane was comfortable and clean, and there was enough legroom for me even in economy. The flight attendants were friendly and meal services were well timed. For a 10+ hour flight, this was about as comfortable as it could be."
Pros: "Nice plane, very smooth flight, good landing."
Cons: "Small screen on movies, couldn't find charger station for my iPhone."
Cons: "I loved everything except the in flight entertainment which was very limited and boring. Please upgrade it to the high standard and good quality of everything else. I spent the whole flight reading!"
Pros: "Comfortable, great crew and food/drink options, free upgrade. They are the best!"
Cons: "Crew did not seem friendly nor as though they wanted to help. Perhaps because they were all young, perhaps some senior crew members to supervise would be beneficial."
Pros: "Some of the cabin crew were friendly."
Cons: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Pros: "Shame that you do not even serve a glass of water!"
Pros: "On time, good entertainment"
Pros: "Earlier arrival"
Cons: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Pros: "Service was good. 2.5 meals, lots of water and drinks, kind service, kind help desk. Good room between seats"
Cons: "Seat bottoms were painful. TV screens were super old, but thats a very first world complaint."
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Cons: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."
Cons: "No entertainment! While you have to check in your laptop and iPad!"
Pros: "Cleanliness, staff, food, staff"
Cons: "@ 6'4" leg room was tight. Please would airlines load from the back to be more efficient?"
Pros: "From London to Seattle we were upgraded from Premium Economy to First Class! Beautiful experience for our travel weary family of 4! Could not have been better - food/ drink/ comfort/ service all excellent! So this is how the other half lives!"
Cons: "My flight was booked for April 25 and my paperwork actually showed that. Upon arrival at Gatwick I was told the flight left on April 24 and no other flight till April 27 so I had to go to Heathrow."