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Pros: The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s.
Cons: Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient.
Cons: Flew first class but still had to pay for internet. We also waited 20 minute in the runway after landing
Pros: The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them.
Cons: I was really surprised that economy seats were not blocked off for COVID. They are tight enough as it is and I used SkyMiles to upgrade my seat and sat in a seat that was no different from economy and sat next to someone as well.
Cons: The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice.
Pros: COVID safety measures
Cons: There was no in-flight entertainment via Gogo app / Delta Studio.
Pros: On time
Cons: Seats were a little dirty especially for the COVID-19 going around.
Cons: We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!
Pros: Had seat open next to me
Cons: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival
Pros: The plane was brand new!
Cons: Every time my husband and I fly our seats get changed from our original picks. I make sure the tickets are linked and they still move us. Very irritating not sitting together especially when you take the time to ensure it doesn't happen.
Pros: Crew was extremely friendly
Cons: Cleaner window
Pros: The crew and the comfort plus seat
Pros: United Airlines culturally has a very big issue. The crews are not friendly and the seating is awful.
Cons: I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok.
Pros: The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!
Cons: Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?
Pros: Flight attendants thank SkyMiles members by name at some point during the trip, very friendly.
Pros: The free upgrade
Cons: Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats.
Cons: The Male flight attendant was rather rude
Pros: We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy
Cons: Fix broken seats and tv screens
Pros: Friendly and Professional Crew
Cons: Snacks were a bit boring & no tv’s onboard.
Cons: 1,5 hours delay
Pros: The Venice airport is beautiful so the trip got off to a great start. The seats were comfortable on this long overseas flight to Atlanta. The meals, beverages and snacks were frequent and good.
Cons: In Atlanta the terminal was switched twice.
Cons: Small airplane, noissy
Pros: Plane was on time.
Cons: My seat assignment was in the last row of the plan when the plane was not full
Pros: A great flight overall. Delta provided a lot of entertainment options. Flight attendants were very friendly.
Cons: I don’t like that we had to pay for our checked bag.
Pros: The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well.
Pros: The Captain greeted each guest both on and off the plane !!
Pros: Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!
Cons: Flight attendant from IND to Minneapolis must have had a rough evening or bad morning. Service in airplane is usually poor but this one was worse. Bumping most of the passenger when passing, handing drinks behind his back, not smiling.
Pros: Understanding crew, and a helping attitude
Pros: Flew in First Class. Felt very pampered
Pros: Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early
Cons: Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying
Pros: Flight arrived early!!
Pros: Crew very cheerful and friendly
Cons: Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is.
Pros: The crew did a great job of dealing with delays beyond their control and made sure we - and our luggage - made a connecting flight.
Cons: No complaints.
Cons: The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable
Pros: Good flight. Typical air travel
Pros: Pilot kept us updated on the weather siuation.
Cons: I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items.
Pros: Staff was friendly, and we got there safely
Cons: Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it
Pros: The crew, as always, were fantastic.
Cons: Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays.
Pros: We were stuck for an hour and a half on the tarmac
Cons: We were stuck for an hour and a half on the tarmac
Pros: I didnt ever purchase that ticket
Pros: Very good
Pros: Overall the experience was okay.
Cons: Flight attendant was the most intense covid person I’ve experienced on any flight... militantly going up and down the isles making sure everyone’s mask was perfect. Annoying to say the least.
Pros: Plane wasn’t full and left and arrived early!
Cons: Offering some kind of beverage
Pros: Kind crew.
Pros: The price of the ticket was great.
Cons: The flight was crowded, no overhead bin space from passengers putting coats and jackets in the bin instead of under their seats. I was in the middle seat between two large men breathing down on me while they slept. It was a nightmare. On a flight that long the seats shouldn’t be that close in proximity nor should larger passengers be allowed to sit in seats too small for their body type. That’s not discrimination that’s logical.
Pros: The crew for the rear of the plane for this flight was fantastic.
Cons: More Woodford reserve. Was only 1 available.
Cons: Late with a bs explanation. Nasty flight attendant
Cons: Be on time
Pros: The flight was on time
Cons: The crew, comfort, flight itself
Pros: The crew was incredibly kind.
Pros: Crew was amazing, very helpful and nice!
Cons: The touch screen for the entertainment didn't work so I wasn't able to watch or so anything
Pros: Not too much delay/ wait between flights
Cons: snacks ?
Pros: Seats were roomy and comfortable.
Pros: nice entertainment when you use the AA app.
Cons: Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride.
Pros: Width of the seat is nice
Cons: Boarding process is not great and delays while already boarded are terribly frustrating
Pros: Nothing to complain about. A nice, calm trip.
Cons: It would have been nice if members of my group could have flown together instead of being scattered around the airplane.
Cons: There isn't enough leg room for those of us who are tall. I'm 6'3 and my knees always strike the seat in front of me.
Pros: Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections.
Cons: I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections.
Pros: Crew was friendly
Cons: Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused.
Pros: American Airlines staff from checking to departation were very friendly.
Cons: Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks.
Pros: Liked the entertainment and drinks service
Cons: Very tight for space.
Pros: Short duration
Cons: My seat mate was coughing quite vigorously when we boarded. Not a single flight attendant asked her if she was ok. She was a very sweet older lady traveling by herself. Also I prefer when the flight deck makes an announcement prior to take off. It is reassuring to hear their voice especially in times of rough air. That did not happen today
Pros: The crew handled the flight delay well.
Cons: Having to wait in Chicago due to mechanical plane problems was a bunner!
Pros: Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks
Pros: The fact that they re-booked without me having to contact customer service.
Cons: The connecting flight was cancelled while boarding was in progress at the start of the journey.
Pros: Arrived early in CUN!
Cons: Food selection
Pros: Nice crew
Cons: Delayed and didn't try to speed up the delay
Pros: Nice new video entertainment system was good as were electric outlets . Adjustable headrests good too. Crew fine...
Cons: No food for 4+ hour flight . Seats incredibly cramped . Gee whiz .
Pros: Friendly staff.
Cons: Typically claustrophobic conditions. No in-flight entertainment.
Pros: Comfortable aircraft with an efficient and present crew.
Cons: First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged.
Cons: Tiny airplane. We had a delay of 2 hours.
Pros: my seat assignment
Cons: wish the crews were more pleasant. some were pretty rude to some passengers
Cons: Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either.
Pros: Considerate flight attendants. Turned lights down for evening flight, so we could get some rest.
Cons: Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight.
Pros: The flight was smooth.
Cons: The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical.
Cons: We were not permitted to board the plane until later than expected, but were told we would still take off right away and regain lost time, no mention of a delay at last call or immediately after, despite the 20 minute delay by this point. After taxiing, the pilot informed us of withheld information, that ATC would delay our departure for ~40 minutes, but we could STILL try to make it up in the air. This was a bold faced lie. It was finally 9:52pm before we even took off from SFO. While idling, the cabin started to reek of jet fuel, and people started coughing and sneezing. Upon landing at LAX at 10:46pm, we were told that there was no gate for us, and that we would have to wait for an amount of time that kept changing every time there was an announcement. The toxic jet fumes started to permeate the cabin again, and people started coughing and sneezing in response. Ultimately it is 11:21pm by the time we reached our gate. At this point, the jetway was broken/failed to open, but despite this, the air conditioning was switched off and pax crowd the aisles without direction. Finally we managed to escape at 11:31pm.
Pros: Flight attendant was friendly and gave great service!
Pros: It was nice that plane wasn't full so I had an empty seat next to me. Crew was nice.
Cons: AA trying to sell seat "upgrades" during online checking.
Pros: Can't really say much as I slept most of the flight.
Pros: When I was able to get my seat TV to work I enjoyed a movie.
Cons: Food gave me cramps, seat was super uncomfortable, and the crew was not happy to be there.
Cons: Didnt like the food or the movie selections
Cons: see review headline above
Pros: Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly.
Cons: It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more.
Pros: Seats, food was okay, personal tv was very nice and complementary wine was a plus!
Cons: Food could be improved. Sleep masks would be awesome as well.
Pros: Nothing, got food poisoning from the sub standard meal that apparently wasn't no fit for human consumption.
Cons: Terrible good, overly surly service and broken luggage that made it across the Atlantic but couldn't make it from JFK to SFO without being thrown in assuming a 12 plus times. Worst trip I have flown in my lifetime.
Pros: Everything went well. No problems.
Pros: Check in was good.
Cons: Hate paying for bags. It's silly.
Pros: Quick boarding
Cons: Flight attendant said there was no where to hang my suit, and the plane was soooo hot!
Cons: Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight.
Cons: Delays, bumpy ride, narrow seats, no drinks.
Cons: Gate not ready on arrival.
Pros: The crew was very nice
Pros: fast flight
Cons: no crew to unload plane, ended up sitting on runway for 1 hour + at RDU, at 1:00 AM
Cons: Flight to Houston delayed due to air traffic
Pros: Crew was great and seats were comfy
Cons: Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!
Cons: Pilot was late
Pros: Pleasant crew, smooth flight, on time.
Cons: Food could be better. Seat was a bit hard.
Cons: Seats are not very big.
Pros: I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good.
Cons: Good price for money paid.
Cons: In flight entertainment was very spotty and would almost be better if it wasn't available.
Cons: My connecting flight was delayed by 4 hours due tknsmong in India. I called United ahead of time to tell them I was not able to make my flight and if there was anyway I could get a new ticket. The representative was confident that 40 minutes between my flights at Delhi was enough time to make it despite me reminding her about the time it took to get off the plane, pick up my luggage, get through immigrations and travel to my terminal. She was very wrong. She insisted I call them when I land and that I go to the ticket booth. Little did she know that once I miss my flight my ticket is no longer valid and I was no longer able to enter the airport in India. Once I reached the entrance I was directed to a Untied booth all the way at the end of the terminal and was told to buy a new ticket. There was no United representative at this booth. I waited 3 hours and even called the number posted at the booth. No one picked up and no one came. I had wasted several hours. I ultimately decided to buy a ticket online spending another thousand dollars to get back home when I was told that I would be given a new ticket at the booth by United. But I had to wait another 24 hours outside the airport because I was not allowed in so early prior to my flight. Very unprofessional and unhelpful when I needed it the most.
Pros: Departed early for an early arrival which was pleasant.
Cons: It was fine, roomie since I had my own seat section to myself
Pros: The flight was fast, quiet, and had a friendly crew
Cons: We were delayed almost an hour because there was no crew. But, who needs to leave on time when the pilot floors it and gets you there almost on time?
Pros: My seat and space was good. The plane boarded on time and left on time.
Cons: The stewardess Susan Schultz was rude at the end of the flight.
Pros: On time departure, no kinks, good seats.
Cons: Gate changes
Pros: Will bw traveling to chicago then to iowa
Cons: Flight delay and itenirary changed
Pros: Flight was re booked and we got seats on the next flight
Cons: Flight was delayed and the plane was waved off from the runway when it landed in EWR
Cons: Wait in Houston. Delayed flights. Not united fault
Pros: The plane was newer and reasonably clean looking.
Cons: I was on the last row in a window seat. Throughout the entire flight tiny ice pellets kept flying out of the vent system above my head. When I mentioned it to the flight attendant, she just shrugged and said "it's just the air conditioner ", like tough luck. That was the only time I saw the attendant. No drinks, no snacks. I guess she didn't have time for the last 4 rows of seats, although the flight was 1 1/2 hours long.
Cons: Delays, delays, delays. Total of 4 hours delayed.
Pros: The young ladies who booked hotel after flight was cancelled and worked to get ne on a different flight closer to my interview was great.
Cons: 3-4 delays. Boarded the flight and then told we did not make the cut off time and pilot could not legally fly!!!!!! The stewards was NOT nice at all. The way she scolded a man for changing seats was embarrassing. I was utterly disgusted. Tgeybdud not explain the sense of urgency needed when boarding. Passengers would have moved faster.
Pros: We finally arrived safely.
Cons: The plane was filthy and crew was not very helpful.
Pros: Direct flight to O'Hare. On-time departure and arrival. Clean, efficient
Cons: No extra creature comforts.
Pros: Even though this was a smaller plane, the seats were roomier
Cons: 4 hour delay. Maintenance issue. We were told Only one maintenance person covering the entire airport
Pros: Courteous attendant. Light snack provided were enjoyable.
Pros: the fact that I could pay for more comfort with an upgrade
Cons: When the crew moved a baby, Mom, and Dad to the upgraded seats for free...And the baby cried the entire flight. Not the baby or parents fault...The crew member did take paying upgrades into consideration. I should get my money bac
Pros: Staff and the pilot got us to our destination safely and with out complications.
Cons: Didn't get in until 3am
Pros: Excellent personnel, friendly and efficient.
Cons: I was sitting in the boarding area and it was a quiet space, but I didn't hear the boarding announcement. I did get up when I saw that others were but meanwhile still didn't hear continuing announcements. Thank goodness for the excellent boarding sign which noted what zone was boarding.
Cons: Due to the delay of the flight from Palm Springs to Denver, our layover was much longer in Denver, and the flight to Louisville was delayed numerous times.
Pros: Will never fly United Airlines!!
Cons: Customer Service was terrible!!
Pros: On time.
Cons: Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants.
Cons: No entertainment provided
Pros: It was a great flight
Pros: Arrived to destination early
Cons: Asked to be moved to an empty row. Was told "no" by the stewardess, she then offered that same row to another passenger 5 minutes later.
Cons: •Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane
Cons: The United flight out of LaFayette left late. We told them we had a connecting flight to Phoenix. They told us to "run". We ran about a half mile to the other gate for them to say we were too late. So yeah stuck overnight in Houston and not sleeping in my own bed tonight and missing work tomorrow morning. Not acceptable.
Cons: It was delayed
Pros: Really short flight. Everything was up to par.
Pros: The flight attendant did the best he could knowing I was uncomfortably hot and there was nothing I could do. He gave me an extra ice cream to help :)
Cons: Complained to flight attendant about RIDICULOUSLY high temperature of the air craft. Flight attendants told me they had already requested the pilots turn the head down twice. The temperature of the plane made me extremely uncomfortable and unhappy.
Pros: The crew was great and the food was passable
Cons: The 4 hour delay due to technical difficulties is completely unacceptable and I need to talk to someone about it.
Pros: I'm not a frequent flyer so I can only compare to my 2 United trips (1 last year and the most recent) but the experience was great. Thanks
Pros: The flights were all on time, we had no problem getting through TSA, despite the fact that the airport tonight open until 4 AM for our 530 departure from Lafayette, Louisiana . United agents were there to get us through quickly at 4:15 AM. Because we were being met in Managua at noon and moving in with families that afternoon, there was a little margin for error.
Cons: There was nothing not to like.
Pros: After the flight was canceled, service was just awesome
Airlines flying from Lafayette to Kentucky have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Lafayette to Kentucky
Masks required on board, masks provided on flights from Lafayette to Kentucky
Social distancing seating
Middle seats unavailable to book on flights from Lafayette to Kentucky
Testing for antibodies, testing for symptoms for flights from Lafayette to Kentucky
Waiving of change fees. Search flexible flights from Lafayette to Kentucky