United Airlines, American Airlines and Southwest have all waived their change and cancellation fees on flights from St. Louis to District of Columbia. Confirm policies on booking site.
|Flights to Washington||2h 18m|
The cheapest ticket to District of Columbia from St. Louis found in the last 72 hours was $100 one-way, and $157 round-trip. The most popular route is from Lambert-St Louis to Washington Reagan-National, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $79.
American Airlines flies most frequently to Washington Reagan-National from Lambert-St Louis.
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Pros: the crew took very good care of usRead more about Delta
Pros: the crew took very good care of us
Pros: flight time is so confusing
Pros: The crew was nice.
Pros: The crew was nice
Pros: Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future.
Cons: My flight could have occurred or I could have been refunded.
Pros: Being on time with everything.
Pros: Comfort plus is a nice upgrade
Cons: Having a clear gate to take advantage of being early.
Pros: Crew was nice and friendly
Cons: The economy seats in an A321 are uncomfortable and there is very limited legroom.
Cons: I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure.
Cons: Really felt happy on time touch down nice journey with delta
Cons: we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages.
Pros: The Delta staffed were friendly and greeted me with a smile.
Cons: The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by.
Pros: Crew ok ... not engaging
Pros: Friendly crew
Cons: The DCA airport was having some problem. 1.5 hours late. Not very good.
Pros: No delays. Easy boarding.
Pros: Customer service on the phone.
Cons: Delays all day on delta. On my way out and on the return flight.
Pros: Nothing special
Cons: That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help.
Cons: It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am
Pros: This had one of the best attendants I have encountered. She was extra friendly and made us feel good.
Pros: On time boarding. Good entertainment options, friendly staff
Pros: The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations
Cons: Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it.
Pros: Great crew
Cons: AC was not working properly and it was very hot and miserable trip
Pros: Staff tried to be helpful
Cons: Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!
Cons: There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me.
Cons: Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business.
Pros: The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline.
Cons: One of the flight attendants didn’t seem super happy. Not much to complain about on this flight.
Pros: Arrived safely
Cons: Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival.
Cons: Ac not working at last 30 minutes of flight.
Pros: I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service
Cons: The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated).
Cons: We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system.
Pros: Easy boarding, not a full flight, had plenty of room to stretch out, friendly flight crew, extra snacks!
Cons: Not much to say I didn't like, few problems with in-flight WiFi but otherwise good.
Pros: Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much.
Pros: Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful
Cons: Nothing really. It was an uneventful flight with good service
Pros: The flight was uneventful and although we took off late, we arrived on-time.
Cons: The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight.
Pros: Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence.
Cons: Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie.
Cons: Not great communication from gate or staff on board. Failed to provide adequate water. No ice on super warm flight. Just bad experience overall.
Cons: Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less.
Pros: Spacious, clean, great host and hostesses. The flight arrived at our destination 30 minutes early.
Cons: Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta.
Pros: On time...great service!
Cons: Seats were a bit narrow.
Cons: Not enough water on the flight and we landed in a parking lot and shuttled back to the airport.
Pros: delayed. equipment failure.
Pros: The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK.
Cons: 5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it.
Pros: plane left on time
Cons: seats were too close, luggage was delayed,
Cons: The stewards crew was very very very rude. The airplane looked like its going to come apart any minute. We could actually see rust in the wings of the airplane. I think the plane should be retired, for the sake of the flyers!!!!
Pros: On the flight I got on the 8:20 to Reagan the flight attendances were wonderful! Defiantly made up for me having a aweful time on the 7:20 flight. I loved your flight attendants on this flight!
Cons: So I arrived in Atl was on standby for the 7:20 flight to Dca airport I had already paid $50 for standby! I got cleared for this flight and bumped to delta comfort. I was super excited to finally get upgraded! Then the plane had problems we were then again delayed and had to deplane. We were told this would be a 2 hour delay. I proceeded to try an get on the next flight at 8:20 while asking about a window seat the lady told me I would have to pay an additional $19! Well I had already paid $50. So the nice lady put me on that flight after I had already asked for window seat. She put me in the middle seat! I get that planes have problems and flights are delayed! There was so much bad yesterday then good and I feel like delta should know. It's more and more bad everytime I fly! Please fix these problems!
Cons: Flying on a different airline
Cons: Terrible logistics. Stuck on tarmac because they couldn’t clear the previous plane out of the gate. Fellow passengers missed their connecting flights.
Cons: Canceled flight caused me to remain in a hotel for another day. Confusing check in. No one to help. Machines broken. Unable to disembark from the plane. Bad logistics all the way around.
Pros: Quick flight
Cons: An on time flight
Pros: Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue.
Cons: My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place.
Pros: The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances.
Cons: Food option to purchase
Pros: Turbulence Ear popping
Cons: Better food options for those in group 1
Cons: Old planes, disinterested crew, full flight
Cons: Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks
Cons: The seats are uncomfortable and cramped
Pros: I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic.
Cons: No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out.
Cons: It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all
Cons: offer coffee at least
Cons: Sat on tarmac for over 40 min waiting for gate
Cons: 3 hours delayed
Pros: Flight arrived early. Stewardess although newer was attentive
Cons: Nothing the flight was great
Cons: More leg room
Cons: It was hot
Cons: Didn’t get my whole can of soda and pretzels are cardboard.
Cons: Wifi didn’t work.
Cons: Nothing, great job
Cons: The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ...
Pros: The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats.
Pros: Convenient departure time originally
Cons: Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?
Cons: on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!
Pros: Great seats in first class
Pros: Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth.
Cons: Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up.
Cons: I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?
Cons: They lost our luggage even though we have 50 minutes between connecting flights.
Pros: The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated.
Cons: 1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc).
Cons: Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane.
Pros: Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time.
Cons: The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved.
Cons: Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages.
Pros: JAL is customer oriented and it's always a pleasant experience. Unfortunately, though the return trip is also JAL, the cabin crew isn't.
Cons: Not once but twice we boarded, sat on the plane for an hour and then were asked to deplane due to mechanical issues. It's understandable for one plane to have problems, but absurd to have issues again with the second plane. After all this, our flight was delayed until the early hours of the morning, leaving many passengers to sleep in the airport. It was uncomfortable, disappointing, frustrating, and the crew seemed very unsympathetic.
Pros: That I got home safely
Cons: From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us .
Cons: Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew.
Cons: i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight.
Cons: When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals.
Pros: I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC
Cons: There is no inflight entertainment
Cons: They cancelled the flight and give another one to Boston and then to washigton I was 13 hours late
Cons: seats are terrible.
Pros: Always good movies
Cons: Overall everything is good , with the actual situation I font think is a problem with the airline or employee
Pros: Crew is good
Cons: Delay is a problem, am late for second fly
Pros: Friendly crew
Cons: Security staff short with passengers
Pros: The seat was comfortable and the crew was accommodating.
Cons: It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!
Pros: The crew was great as was the check in crew.
Cons: The comfort of the seat and leg space.
Cons: Less people because of COVID
Pros: Friendly helpful flight crew
Cons: Entertainment wasn’t working well at all
Cons: The plane was extremely full. No chance of social distancing.
Cons: Hire better competent people
Cons: They over sold the flight. Also they had numerous passengers on the flight that were not wearing/using a mask
Pros: There were only snacks, no setback entertainment
Cons: Add a meal and seatback entertainment
Cons: Counter at Asheville, point of origin for the flight, was unattended at recommended arrival time. Attendant, when he finally appeared, seemed, to this traveler at least, unengaged, abrupt, even rude, certainly not as welcoming and helpful ad other UA counter attendants at busier airports and at more demanding times. The word lazy comes to mind. The same individual handled the gate. His demeanor there was similar. If it is UA policy to leave counters unattended, an explanation should be posted; if present policy requires one individual to handle counter and gate duties, perhaps more help is needed. This experience, all the more frustrating when a passenger ruses early so as to comply with recommended arrival and boarding times, combined with the fact that the incoming flight significantly delayed AVL to Washington depart setting the tone for a mostly mediocre experience crowned by a painful trek from terminal A to terminal C to catch the connection to PVD. Not a best effort by UA. Outstanding flight and cabin crews saved the day.
Cons: Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte
Cons: Aircon too cool
Pros: The crew on the flight were very friendly, very attentive and always smiling. They took great care of the passengers and in particular a woman with a crying baby. It didn't bother me at all, but I know the parents were concerned and the flight attendants were so kind and helpful. The food was truly fantastic, and served hot and with a smile. They repeatedly asked us about water, as the cabin was dry. I would give the crew an A+!
Cons: My husband and I have not flown for several years and have always enjoyed past flights. However, it seems as if the seats have much less leg room than years ago. I am only 5 foot 4 inches, and was very uncomfortable. My husband is 6 feet tall and he was miserable. Sleeping on this 9 hour flight would have been helpful, but due to the cramped seating, it was pretty much impossible. The little pillow and blanket did help with some back support, but I guess making more money per flight is more important than comfort.
Pros: For the most part the staff made an attempt to help me get onto a flight. I think.
Cons: I had to go on my trip a few days later due to a work conflict. I never changed my itinerary because I didn’t think it mattered. I bought a new one way ticket on a different airline and went to get on my return flight that I had paid for and was still receiving emails about. I got to the airport to check in for my return flight and it had been canceled because I didn’t get on the first leg. I was never notified and they couldn’t get me on the flight I wanted because it was leaving in less than hour(which is a stupid rule). And to get me on a flight the next day would cost $2500. No thanks. And before anyone tells me that it’s in the fine print that they cancel a flight if you don’t show up, save it. We all know people don’t read all that. Be a human being. So if your plans change, make sure you officially change your plans, because they may go above, but probably not beyond. Oh and it took quite a long time for them to figure out what happened. If they had realized and I didn’t spend so much time on the phone with customer service, I might’ve been outside the hour window requirement.
Pros: Very comfortable flight
Pros: Highly professional and exceptionally courteous service by the cabin crew. Professionally dressed. Organized and dilligent. Customer friendly. The way an airline owner and CEO would want to be represented to the paying customer by a frontline segment of his/her organization. Best UAL/Lufthansa experience ever for me.
Cons: The ‘third world’ arrival handling by IAD. Ragged transporters. No intercom service or effort whatsoever to advise pax of apparent problem at main terminal. Turned off transporter engine and left us on the tarmac breathing diminishing air in the module and wondering what was going on. Mobile passport service ‘not working’ at jam-packed immigration. Luggage retrieval frustrated by problems or incompetence and finally located at an undesignated conveyor area. No kudos to IAD. All kudos to Lufthansa/UAL. One Exception was my ‘by chance’ immigration agent who for the first time ever for me at IAD said “welcome home” as he waved me on.
Pros: The flight went very smoothly from start to finish
Pros: Efficient crew. It
Cons: It was good overall.
Cons: Our flight was delayed. We did not make the connecting flight. They would not provide us another flight same day or money back or money for the rental that we required.
Pros: Staff was friendly
Cons: United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.
Pros: Easy check in. Good flight. Good food.
Pros: The crew on the plane was nice and helpful.
Cons: I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations.
Cons: Had anightmare will complain to united diect
Pros: They staff was friendly and they boarded efficiently.
Cons: The worst part of the flight was the fact that they have redesigned their planes. They have put the seats even closer together and their new seats are horribly uncomfortable. The seats are made out of a hard molded plastic. There is no give and they don’t form to you back at all. Their comfort level I would rank at a zero! I had thought they may not be bad for a domestic flight as mine was international, however, I also had them for a domestic and they were equally uncomfortable. I will be checking off of United on my next flight as I can not sit in a seat this uncomfortable ever again! Try again United!!! #UnitedSeatsUncomfortable, #HorridSeats,
Pros: I was separated from my 4 year old and 7 year old children as well as our husband. We bought our tickets together but we're out on 4 different rows. I asked flight attendant for help and she was rude. She talked to my husband who was further in the back and came back and told everyone it was ok for my kids to not be with their parents because my husband said it was ok. It was not ok, it was awful. After I started crying someone finally traded spots. But I didn't like that my husband's wishes over Road mine, it was misogynistic and she was a woman, a very condescending women.
Cons: That our family was separated. That the female flight attendant talked down to me in a misogynistic way
Pros: Landing in Dulles
Cons: Poor boarding - had to walk steps with luggage, board a bus and wait for 10 mins in hot weather, then had to walk steps to plane with luggage. Plane - no place for cabin baggage and people had stuffed inefficiently their bags; crew did not seem to care Crew - did not care, pointing fingers at people like they do not know English, no sense of pride or commitment in their job; they might as well thrown food at us Food - bad, lucky we were hungry Entertainment screen - not working well Flight was smooth I do not know why Lufthansa partners with United Airlines.
Pros: The flight actually had hot food for sale! The cheeseburger was pretty good.
Cons: I had a really hard time getting the cabin crews' attention during boarding for a piece of safety equipment. I hit the call light, tried to catch them as the crew was distributing headphones, and the light got turned off by an off-duty flight attendant without checking that we needed something. I got it in the end with an apology from crew but I still don't feel terribly safe Also, the paid entertainment system that my neighbors purchased seemed to be down with static for a portion of the flight.
Pros: My wife was happy
Cons: Fixing my own supper
Pros: The crew were excellent and receptive to needs on the flight.
Cons: Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible.
Pros: The movies were good - glad it was free and nice selection
Cons: US Pre-clearance in Dublin was ridiculous. I don't know what else to say about it. They were even holding us going down the escalator to the actual screening part. It was just one crazy queue to another. Will definitely make me think about ever going through Dublin again.
Pros: The boarding was pretty good for this flight, seemed simple enough, everyone was pleasant. And I was near an exit, which offered sufficient leg room.
Cons: I was disappointed by a few things... 1. The staff didn't much care to be there. They seemed distant and unconcerned, although their words were supportive. I just got off a flight from Seoul to SF, with United (892) and they admittedly stated that they were understaffed (which was completely fine) and their attitudes were much more supportive than that of the following team (486), a flight from SF to IAD. 2. I was surprised, that on a 5hr flight, they only offered a half bag of mixed items and two rounds of beverages. I was sure that they would feed us something. However, if it's not the policy, I get it...but I asked if they had anything I could purchase, the flight attendant points me to the menu pamphlet and says that I could choose from there. I asked for the Chilled Chicken with Slaw and she promptly lets me know that they only have cheeseburgers, a protein box and Cheese. For a person who's lactose intolerant, I was again disappointed by the service--why ask me to go to the menu, if you knew there were only three items you were offering?? So I didn't order anything. 3. The entertainment blows my mind. I've flown with you guys like 8 times this year, and the app still does not work properly, however, before every flight, someone mentions over the intercom to be sure to download the app...but if it doesn't work...why offer it? Also, if there are tvs at the back of every headrest, the least you could offer is a random movie, versus the commercials about how great the app is, or whatever was scrolling along. Lastly, please note, I was trying to figure out a way to make a comment to United...but didn't want to sound TOOO disgruntled. I'm not opposed to flying with UA, absolutely not, but if any of these things are addressed, I definitely feel you will be making a massive improvement on what seems to be an airline that I'd think twice about taking. Feel free to e-mail or call me. I don't mean to sound rude...but having flown other airlines, and knowing that UA has been around for a while, i just hoped the experience would be better.
Pros: The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great.
Cons: The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name.
Cons: Small plane
Pros: The people were very nice! The entertainment although not easy to access was free. snacks were meh but ok. They did what they could to make us comfortable after flight was delayed 2.5 hours.
Cons: The flight was delayed for 2.5 hours was out of the control of the crew. They did what they could. But the plane was cramped. Not enough space. Everyone was cramped. We missed our connecting flight they put us up in a hotel and booked alternate flights. We had to stand out in the cold waiting for a shuttle to take us to the hotel. The hotel staff said more than once they were not prepared for all of us and getting us from airport to hotel and in rooms was almost another 2 hours. That gave us 3.5 hours to sleep before we started in the next journey. Of 4 hours from take off to landing in our home city. I had to pay for my baggage to go onto another airline.
Pros: Found what was expected from the flight. Hats up to the take off that happened on time in a busy airport.
Cons: Aircraft is tiny and seats are narrow.
Pros: They held the plane due to delays in customs
Pros: Aircraft with old decoration. Could not see a single smile from the crew.
Pros: Comfortable and enjoyable flight, efficient crew without delays.
Cons: Poor food - even going for the safe pasta option. Very disappointing & not enjoyable.
Cons: Recent airline corporation consolidation has greatly reduced consumer choice. The surviving major airlines, in their effort to cut costs, sacrifice quality control and assurance. Pittsburgh's status as "no longer a major hub" was on full display here. United needed to have customer service agents available on site, but they did not. The review could easily turn into an essay on United's complete failure (ask the remaining passengers who were supposed to be on the PIT-IAD), but such a review would not change the state of affairs in the airline industry. I will be contacting United reps to lodge an official complaint.
Cons: Luggage compartment too small even for a rolling laptop bag
Cons: After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight.
Pros: Once I was on the flight it was fine except for the food which was decent
Cons: On my outbound flight from IAD to BRU my flight was delayed 3.5 hours because the "plane was late to arrive". Seems like this happens a lot on United flights. The staff at the gate of Dulles airport were extremely rude and difficult to deal with, which made it frustrating to try and figure out my connection situation. I missed my connection from Brussels to Paris and had to buy a train ticket for which I was not reimbursed by United. Then, on the way back from Paris, my flight was delayed 2.5 hours for the same reason. At least this time I had a direct flight. This entire experience makes me think twice about flying United again. I live in DC and it would be just as (in)convenient for me to go to BWI instead of Dulles for international flights, where there seems to be more options outside of flying United.
Pros: Flight itself went smoothly and crew was responsive to people's needs
Cons: The check-in process for Frontier is a scam. Initial cost of my flight was $70, but they neglected to inform me of extra charges like carry-on and assigned seating until the time of Check-in, which upped my price to ~$130. Still not the worst price, but it was very scummy that this wasn't just charged upfront. Seats are uncomfortable, which led to many people getting up despite the seatbelt sign being on.
Cons: Upholding mask expectations! Several passengers deviated without accountability checks by crew.
Pros: Direct 3 hour flight! Easy
Cons: Bring on time but not a biggie!
Pros: For low fare it’s ok
Cons: It’s ok as we travelled as low fare
Pros: Plane was fairly new.
Cons: Get some of the passengers to behave like intelligent creatures
Pros: Cost of flight.
Cons: The seats in a A320/321 are not adjustable. A much longer flight then a couple of hours would be tuff.
Cons: When I booked the return leg of my trip Kayak displayed a price of under $200 from Frontier but when redirected to Frontier’s site the time listed on kayak was only available for an additional $450+. I had to book a later flight resulting in a 14 hour layover.
Pros: The staff was very helpful and maintained a great attitude the entire time.
Cons: The flight was delayed for 7 hours due to what seems like mismanagement of available aircraft as well as space. At one point our plane was in the runway and sat there for 30mins trying to get in to a gate which still had a plane. Also, the timing continued to update every hour and give a new take off time of one hour right starting with noon and ending with 8:45pm. There was no analysis as to what time the flight would actually occur. Someone in the planning cell took the easy way out and just kept pushing out new timelines that shifted everything one hour tonthe right.
Pros: Nothing throughout the arrival to landing except the actual flight crew was at an even decent level.
Cons: After having flown to Austin for the death of my mother my return flight to DC was delayed for over 8 hours. There was minimal communication and no real understanding of what was happening by frontier. When asked about any sort of compensation the employees were extremely rude and difficult. After so many hours they’re required to give a 50 dollar voucher but failed to do so. After not sleeping for multiple nights due to my situation I did not arrive into DC till 1am and had to drive multiple hours home in the middle of the night which was a major safety hazard. Frontier did not offer to compensate a hotel or anything for the inconvenice. Extremely disappointed in the horrendous service provided by the airline in this nightmare scenario
Pros: I paid extra for The Works bundle and that allowed me to pick my seats and have priority boarding which was a huge help with a fussy 3 year old. The crew was very helpful with the boarding process.
Cons: I didn't like the repeated delays during my layover at Denver Airport. Being stranded unexpectedly at an airport with a extremely cranky 3 year old for almost 4 hours overnight when every food establishment but two were closed and there weren't even vending machines available was such misery. Our departure was delayed at least 3 times and I often knew about the new delay before the ground crew did because my app updated before the board did. Additionally, and especially after all of that delay and drama, I didn't like that there were not complimentary soda or juice or snacks or free wifi or any in flight entertainment like movies, TV or radio. We had put up with so much and yet they offered nothing in return for the inconvenience.
Cons: There is no entertainment, no charger, the crew was rudo, no food and even no water, nothing good in this flight and was expensive
Pros: The cost (initially), direct flight, staff was friendly
Cons: The fees for everything, the seats were pretty much metal chairs and really uncomfortable, no entertainment options and very cramped
Cons: Seats do not recline unless you've purchased a first class ticket and leg room is quite limited, making an overnight flight very uncomfortable. Tray table is about 1/3 the size of most airplane tables. I asked at the ticketing counter if I was able to board with both my purse and small bag (both would easily fit under the seat together), and was told I'd be charged for a carry on, so I had to stuff my purse inside the personal bag to avoid a charge. Flight crew was polite but not overly friendly. Snacks and beverages are not complimentary (I didn't ask about water but it seems like there are mixed messages about whether that is complimentary or not based on other reviews). I have flown Frontier in the past so I was aware that seats and baggage cost extra, but prices seem higher than they had been in the past ($12 for the cheapest pre-selected seats, $36 for carry on). Only perk was that the flight was direct from DEN-IAD.
Pros: The staff was wonderful.
Cons: Couldn't sit in our seats and was moved for a young lady who got the whole row to herself. I had a guest who had never flown, so a window seat was exciting. Unfortunately he was not able to experience that.
Cons: The flight was delayed due to a "captain switch" but upon arrival of the new captain, he stated he didn't know what the problem was and that he was called from reserve. While we waited during the delay, the Frontier staff openly mocked previous passengers, repeatedly cursed, sat in wheelchairs gossiping, ignored guest requests, and loudly discussed bowel movements. My fiancé wrote two complaints to the airline during our wait - none of which received a response. This airline is unprofessional and I will not fly it again.
Pros: Getting off the plane.
Cons: Missed my flight because lack of people to check people in. So slow. Waited 25 minutes. Figured I missed my flight since the board said on time. It was 2:25. Asked if I could get on 7:30 flight. Took computer 10 minutes for her to see and book. As I left, she said the 2:30 was still boarding. I said, oh, do you think I could still make it? She said the plane was still loading and running a bit late, but impossible to get on because I was booked on the 7:30 flight. I will probably not fly Frontier again. 4 hours later and $50 dollars in the hole for food and drink sitting here dreading my middle seat and no room to move for 2 hours. Then, have to pay for a Lyft to get to my car because my cousin was my ride back to her house. I sure do miss the old Frontier.
Pros: The leg room was very good. The flight was right on time! The plane was neat and clean. The price was the best. Nice crew.
Cons: I'd have liked a drink and a snack since the Starbucks next to the site was so slow I stood in line 1/2 hour and left without getting to the counter for coffee! Doesn't everyone take luggage - just add it to the ticket price so one can know the actual cost.
Pros: Very cheap
Cons: Very uncomfortable no elbow room or leg room and the chairs are hard.
Pros: The staff that handled baggage was nice. Also, I liked that we made it safe.
Cons: My flight was supposed to leave at 3:50...I got to the airport and went through security before I found out that my flight was delayed until 7:30. The flight kept getting pushed back. I waited 8 hours before the flight took off. There no outlets anywhere...leaving customers at a disadvantage because with our delay, our electronics were all almost dead or dead. There were no food options. We were supposed to get a voucher, and I have not received it. Lastly, after waiting over 8 HOuRS, we still had to pay for snack and drink. I was ripped off and will not be flying with Frontier again.
Cons: Canceled my flight eight hours before "supposed" weather even hit and had no other flights to put me on. Ended up having to cancel my entire weekend trip. Customer service was not friendly or apologetic!
Cons: How is it acceptable to place someone who is highly allergic to dogs right next to a lady with a service dog on the flight? I spent 25 bucks to upgrade my seat to avoid the nuisances of an everyday flight. I didn't think I'd be stuck next to an animal. How is it acceptable to not disclose that I'd be stuck next to a service dog? I was miserable the entire 2.5 hour flight back to denverz I am extremely irritated.
Pros: 2 hour wait for baggage check in. Then an additional 6 hour wait for flight, only to find out it was cancelled non weather related. Terrible airline. Kayak should not be associated.
Pros: not much
Cons: I have been more comfortable on church basement folding chairs that the seats on Frontier. I did pay to move to seat 1A, and it still felt like a torture device.
Pros: Clean plane and friendly staff
Cons: Seats don't recline.
Pros: The price and and the ease of connections was great,
Cons: The layovers of over 6 hours were not great and the flights back home were both delayed, but not much.
Pros: We landed safely
Cons: The flight crew was atrocious. They were rude when they spoke to us and when I asked for refreshments they turned around as if to get them for me and then the lady sitting next to my husband had to get their attention again to ask a second time if I could have water and Chex Mix so I could take my medicine. I have serious health conditions and I couldn't even get water without paying $3 a bottle. It is disgusting to me that we are charged for flight and then charged for Refreshments during that flight. Any other Airline who charges for a seat to take you to your destination includes at least drinks and nuts for free but not you.
Pros: The flight was taking us home
Cons: It was a new plane, but late getting out, had no amenities and for me was very uncomfortable.
Pros: The crew, as always, were very polite and helpful and trying hard to make up for errors that were not their fault.
Cons: My flight was 4 hours late taking off, which was blamed on weather amass although I fond this questionable after reviewing weather in the areaspam involved, I'll give them that. My flight on the way back was over 4 hours delayed for no reason that I could glean from speaking with representatives. We got no advanced notice even though the plane had not yet left a destination around 4 hours away. We were told a plane was coming from another airport and would be there by 6. The plane did not arrive until 9. No explanation. No compensation. Nothing.
Pros: The flight was relatively cheap, before seating and claiming your bags, carry on or checked luggage.
Cons: My flight was delayed 3 times until it said it was on time, then once I got to the terminal for my on-time flight, it was delayed 3 hours. A 11:54pm flight became a 2:54am flight. Even the captain had no idea why it was delayed. I missed my train home losing the money I had paid for that, and frontier customer service refused to help make other arrangements. I ended up ubering home, an hour drive. Frontier sent an apology e-mail with a $50 re-emburstment; since my time, missed ride home, and money spent is equivalent to a $50 voucher to their airline. Never again.
Cons: Fronteir created new seats that do not recline, are quite thin and small tray tables that don't lock. The consequence is that the man next to me couldn't lean back enough, so slumped onto me most of the flight. A one year old behind me constantly pulled up and down the unmatchable tray table and kicked my thin chair -- so I felt every little tiny foot. The stewardess refused to give us water when our row asked and they forgot to call boarding zone 2 when boarding so it was a mess. I would say Frontier was a terrible airline. Their discounted prices are a farce as they charge for a seat and carry-on luggage, so I may as well have paid for a regular fare from a more comfortable airline.
Cons: Frontier has a ton of hidden fees...including no free drinks/snacks on the flight, fee for carry-ons. Seats do not recline so you're stuck in 1 position the whole flight. Tray tables were the same size as an iphone.
Cons: The flight was delayed a few hours. It took forever to Get out of the gate. It took an hour once we landed to get in the gate and deplane. I was given a seat on the computer and then when I got on the plane there were two people with same seat. The floors and seats were unbelievably dirty as well. I have never seen so much trash and crumbs everywhere. It was an awful experience. Our trip to Vegas the first night was ruined because we were planning to see a show Thursday evening and landed two hours late and could have possibly made it but we sat on runway for an hour before deplaning.
Cons: If I knew ahead of time the type of service Frontier offers, I would've just paid extra for a different airline. At least I would've been happier with better service. Every Feontier employee I came into contact with was either jaded or grumpy as if hey hated their jobs, which made the experience even worse. All of my flights were delayed for whatever reason, and dealing with the staff made the experience that much worse. Most of them were so rude! I can't see how this airline exists!
Pros: the crew made the best of a miserable corporate policy; the baggage arrived - 45 minutes after landing.
Cons: 2.0 hours late boarding; boarded 2x; lousy information; surly condescending station manager; insane baggage counter hours; no connection information in flight despite airline full responsibility for everyone on the plane being behind schedule.; connecting flight still at gate when 10 people tried to board and were not given access until a near riot occurred; no one seemed care at all. A woman with 5 week old child, a senior citizen with a cane, a woman recovering form surgery all RAN from gate to the other (about 1/2 miles) only to be told they were too late, the terminal door was closed. Only after pounding on the door, cajoling the customer service people 10 feet away and telling 50 others waiting in the service area did the door open!
Pros: The boarding process was easy and organized. They were also on time.
Cons: They charge for everything. I pre checked my bag at a cost of $70. If I had waited to do it at the airport it would have been $90.
Pros: Plane was clean. Seats were very comfortable l, but not much leg room
Cons: They charge for for everything on this flight. Checking in - it cost $35 to check your bag in - $40 of you want to board with it! I do all the work and I have to pay more? Then to pick a seat - any seat - it is another $5 - $25. I understand that for premium seating (ext, etc) but any seat? Finally - drinks and snacks - that costs money too. While the fare looks cheap - beware of all the add ons. At a minimum, you have an additional $70 to $100 to the price of the ticket This does not turn out to be a cheaper price....beware.
Pros: Very nice stewardesses
Cons: The seats are unbearably upright and do not recline. When we tried to check in early for each leg of our round trip flight we found out that the flights were very overbooked and to reserve a seat on the plane we had to pay extra regardless of where we sat. I don't mean we had to pay extra for a nicer seat, or extra leg room...I mean every single seat on the plane cost money to tie to our names. When you factor in the carry on bag charges we ended up paying an extra couple hundred dollars on top of the price of the tickets. I will not be flying Frontier again, especially when a couple of the other budget plane companies don't charge for carry on bags or to simply get a seat on the plane we had already paid to fly on. I also was surprised to find out that I even had to pay for a cup of water mid-flight. I thought that it was against the law to refuse water to someone when they are thirsty, but the flight attendant assured me it wasn't.
Pros: We made it safely.
Cons: The flight was delayed an hour because the crew was late. They boarded us and we sat for almost an hour on the plane, without any air circulation. People were seating through their clothes. Flight attendants said they couldn't let us off, or else we would have to go through security again. They said they shouldn't have let us on the plane without knowing how long the crew would take.
Cons: We boarded and did not have our flight crew on. When the switch happened, the flight crew began complaining about Denver Airport staff members in front of the customers. They did not know who was on board and thought they had an extra seat. One family had bought an extra seat for space and the crew member was complaining within eyesight of customers about the family not giving up the seat. She said "I want to punch her in the face". The crew was seated for most of the flight on their cell phones and did not even do a seatbelt check.
Pros: The whole trip is pretty bad. It is delayed for 5 hours. And no free water on the airplane. You basically has to pay for everything: food, checking luggage, and carryon bags. No entertainment at all. The flight tickets are not cheaper anyway.
Pros: Not much
Cons: Charge you 45 for a carry on and 40 for checked baggage on their website does it tell you nor the price Boarded a plane hate to wait over 30 min pilotS in a stinking hot plane
Pros: Not much
Cons: Flight was late - no info as to why, flight boarded late, no info as to why, we sat in the cabin editing to fly for over 40 minutes - no info as to why, we eventually departed 2 hours late - no info why - WE WERE A RED EYE FLIGHT - I can understand the lack of info during the busy part of the day, but this was night AND NOTHING ELSE WAS GOING ON. And then, we arrived, got off the plane right at the CLOSEST GATE TO BAGGAGE CLAIM - A DISTANCE OF LESS THAN 100 YARDS - AND WAITED 50 MINUTES FOR OUR BAGGAGE
Pros: The flight, the crew, the updates from the airline and Kayak was great. Frontier is a great company and very affordable.
Cons: The airline increased the bag fees for the summer without an obvious communication. Very unfair and un professional from such a company. I paid $10 extra than 5 days before. The only problem with Frontier is that to check in bags there is only 1 maybe 2 people taking bags for full planes at least 100+ passengers. As it is cheaper and better to check in bags than carry on the airline should make this proccess more efficient. I spend at least 20-30 minutes to check my bag each wat ok my last trip. Very unefficient!
Pros: The Staff was friendly
Cons: the flight was only cheaper until you had to either check a bag or pay to carry on! Pay to drink a soda or anything! The seats are the most stripped down uncomfortable airline seats I have ever experienced. After all the add on costs, there is no value in the cramped, crowded, uncomfortable flight. Also, on every flight at least half of the passengers were not aware of the baggage policy until it was too late to check it for less money and had to pay extra to carry on. To top it off, we had to change gates at the last minute, resulting in having to go out of the Domestic terminal and sent us all back through the check in!!! We should have at least been able to fly through the pre check if not rerouted us through another way that did not require the total shoes off, open bags, metal detection all over again!!!
Cons: The flight was delayed and the airline charges for everything. They tried to charge me for my CARRYON bag which is hilarious, and I proceeded to say I would not pay that charge. The attendant let me board the plane anyway and I put my carryon in the overhead without an issue, which deeply concerns me. It seems as if Frontier arbitrarily tacks on that charge, tricking their customers like con artists who will fall for this absurdity. The air conditioning did not work well and they almost forgot to give us water. Maybe they even charged for the water. The attendants were rude. Dont fly Frontier unless you really really really need to save a dime or two.
Pros: ...the ticket agent who got me checked and put me through priority TSA so I could make my flight!
Cons: The assistance of a front counter agent was horrible and made inappropriate comments to me due to me being late to my flight which was due to a faulty shuttle and short staffed rental service as if I was aware of airline policy! Even though I wanted to avoid all of lines to check in (only carry on bag) but all kiosk where out of service which why the lines where so long...the snide remarks and rude comments were not appreciated especially in front of other patrons, thank God another agent to assist me after the line agent moved me another customer up due to our flights.
Pros: The Flight was on time and the staff was nice
Cons: I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay.
Cons: The seats were uncomfortable. The boarding was late and we arrived late to my destination. The baggage claim took too long. The pricing for bags were too expensive. I will never use frontier again, that's why there prices are so cheap.
Airlines flying from St. Louis to District of Columbia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from St. Louis to District of Columbia
Masks required on board, masks provided on flights from St. Louis to District of Columbia
Social distancing seating
Middle seats unavailable to book on flights from St. Louis to District of Columbia
Testing for antibodies, testing for symptoms for flights from St. Louis to District of Columbia
Waiving of change fees. Search flexible flights from St. Louis to District of Columbia